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operations executive – e-commerce platforms Jobs in Rawalpindi

operations executive – e-commerce platforms

operations manager

head of operations

ACE Money Transfer

<div>
 
 Job title:
 
 Head of Operations
 
 
 
 Location
 
 : Kharian / Lahore / Islamabad.
 
 
 
 Full-Time:
 
 Senior Leadership Role.
 
 
 
 About ACE Money Transfer
 
 
 
 ACE Money Transfer is a UK-based multinational Fintech company, headquartered in Manchester, United Kingdom. We provide fast, secure, and user-friendly online remittance services to customers in 28 countries, including the UK, Europe, Canada, and Australia, enabling them to send money to over 100 countries worldwide.
 
 
 Our mission is to revolutionize the remittance experience through digital innovation, operational excellence, and a strong compliance-first approach. As part of our ambitious growth and digital transformation, we are expanding our leadership team in Pakistan.
 
 
 
 Position Overview:
 
 
 
 We are looking for a dynamic, strategic, and experienced Head of Operations to lead and scale our operational teams and systems across multiple geographies. The ideal candidate will have a deep understanding of the remittance/fintech landscape, proven leadership in operations management, and the ability to drive efficiency and excellence across all facets of the business.
 
 
 This critical role reports directly to the
 
 CEO (Chief Executive Officer)
 
 and works in close partnership with Product, Compliance, Customer Experience, Technology, Finance teams &amp; other teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Strategy &amp; Leadership
 
 
 
 <ul>
 <li>
 Develop and implement operational strategies aligned with ACE&rsquo;s global fintech roadmap
 </li>
 <li>
 Oversee end-to-end operations, including transaction processing, reconciliation, customer service, agent support, disbursement, and partner onboarding
 </li>
 <li>
 Translate business goals into actionable plans that enhance scalability, efficiency, and compliance
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Supervision
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage cross-functional operations teams across Kharian, Lahore, and Islamabad
 </li>
 <li>
 Foster a high-performance team culture emphasizing ownership, accountability, and collaboration
 </li>
 <li>
 Monitor daily team operations, ensure timely task completion, and uphold quality standards
 
 
 </li>
 </ul>
 
 Workflow Management &amp; Coordination
 
 
 
 <ul>
 <li>
 Assign and track operational tasks for effective workflow management
 </li>
 <li>
 Act as a central point of contact for team queries and escalations
 </li>
 <li>
 Collaborate with departments such as Customer Experience, IT, and Tech Support for cross-functional issue resolution
 
 
 </li>
 </ul>
 
 Process Optimization &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies
 </li>
 <li>
 Drive automation and digitization efforts in partnership with the Technology team
 </li>
 <li>
 Standardize SOPs and enforce best practices across the operations team
 
 
 </li>
 </ul>
 
 KPI Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and analyse performance metrics such as SLA adherence, payment processing accuracy, and issue resolution times
 </li>
 <li>
 Regularly report key performance indicators to senior leadership with insights and action plans
 </li>
 <li>
 Ensure consistent achievement of service levels and performance goals
 
 
 </li>
 </ul>
 
 Regulatory &amp; Compliance Alignment
 
 
 
 <ul>
 <li>
 Ensure all operational activities are compliant with internal policies and external regulatory requirements
 </li>
 <li>
 Liaise with the Compliance and Risk teams to prepare for audits and ensure operational transparency
 
 
 </li>
 </ul>
 
 Quality Control &amp; Risk Management
 
 
 
 <ul>
 <li>
 Conduct periodic audits of processes to maintain service quality and compliance
 </li>
 <li>
 Oversee the resolution of payment discrepancies, cancellations, and escalations to ensure customer satisfaction
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Incident Management
 
 
 
 <ul>
 <li>
 Serve as the primary escalation point for operational issues
 </li>
 <li>
 Collaborate with cross-functional teams to resolve system bugs, service disruptions, or payment failures
 </li>
 <li>
 Maintain oversight of open tickets and incident logs to ensure timely resolution
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product, Engineering, Finance, Compliance, and Customer Experience to ensure alignment across departments
 </li>
 <li>
 Manage and strengthen relationships with banks, payment service providers (PSPs), and other external vendors
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Prepare comprehensive operational reports and dashboards for leadership
 </li>
 <li>
 Maintain documentation of processes, performance benchmarks, and operational incidents
 
 
 </li>
 </ul>
 
 Process Automation &amp; Efficiency Gains
 
 
 
 Identify operational processes that can benefit from AI-powered automation&mdash;such as customer support (via chatbots), payment reconciliation, fraud detection, and document verification. Leverage AI tools to reduce manual workload, improve speed, and enhance accuracy across routine tasks.
 
 
 
 Predictive Analytics for Decision-Making
 
 
 
 Integrate AI-driven analytics to forecast transaction volumes, detect anomalies in payment patterns, and optimize resource allocation. Use predictive models to proactively address operational bottlenecks and support data-driven strategic planning.
 
 
 
 Other Duties
 
 
 
 <ul>
 <li>
 Take on additional responsibilities as assigned by the COO or department leadership to support business needs
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 
 Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, Engineering, or related field
 </li>
 <li>
 MBA or equivalent Master&rsquo;s degree preferred
 </li>
 <li>
 Certifications in Lean Six Sigma, PMP, Agile, or related frameworks are a strong plus
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 10 years of progressive experience in operations within fintech, remittance, banking, or payment sectors
 </li>
 <li>
 At least 3&ndash;5 years in a senior leadership position managing large operational teams
 </li>
 <li>
 Proven experience in digital transformation, automation, and process scaling
 
 
 </li>
 </ul>
 
 Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Strong leadership, communication, and problem-solving skills
 </li>
 <li>
 Highly analytical with hands-on experience in data-driven decision-making
 </li>
 <li>
 Proficient in ERP systems, CRM platforms, and analytics tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Able to perform under pressure in a fast-paced, multicultural, and growing fintech environment
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 This role is based in:
 
 
 <ul>
 <li>
 Kharian
 </li>
 <li>
 Lahore
 </li>
 <li>
 Islamabad
 
 
 </li>
 </ul>
 Rarely travel between these cities, and occasional international travel may be required.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive market salary
 </li>
 <li>
 Health and medical coverage
 </li>
 <li>
 Annual bonuses and rewards
 </li>
 <li>
 Global exposure and leadership development opportunities
 </li>
 <li>
 A fast-paced, inclusive, and growth-oriented work environment
 
 
 </li>
 </ul>
 🌐 Learn more about ACE Money Transfer: Company Profile
 
 
 Powered by JazzHR
 
 
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</div>

Head of Operations

MedAsk Pvt Ltd

Job Purpose:The HR Officer is responsible for assisting human resource operations.Role and Responsibilities:&middot; Assist in recruitment activities including sourcing, shortlisting, interview coordination, and onboarding of Head Office and Third-Party employees.&middot; Maintain and update all employee records and physical files.&middot; Prepare HR documents including contracts, confirmation letters, extensions, warnings, and settlements.&middot; Process loan cases, allowances (marriage, funeral, etc.), performance appraisals, and final settlements.&middot; Ensure completion of employee clearance processes.&middot; Perform any other tasks assigned by seniors or management.&middot; Support implementation of HR policies and procedures to ensure compliance and consistency.Qualifications and Education Requirements:&middot; Min Graduation.&middot; 1-2 years&rsquo; experience in the relevant field in a medium to large sized organization.Preferred Skills:&middot; Strong communication and interpersonal skills.&middot; Team collaboration and relationship-building.&middot; Time management and organizational ability.&middot; Problem-solving and analytical skills.&middot; Knowledge of HRIS / HR software and MS Office.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Officer

SOURCE CODE ACADEMIA

We are seeking a qualified Assistant Head of Department (HOD) / Academic Coordinator to join our Physics department at an educational institution in Bahria Town Phase 7, Rawalpindi. In this full-time, on-site role, you will work closely with the HOD to manage curriculum and maintain academic quality. Key duties include supporting departmental leadership and academic planning, coordinating curriculum design and lesson planning, and ensuring high teaching standards. The role also involves acting as a liaison among faculty, students, and management to facilitate smooth academic operations. We are looking for a collaborative educator with a Master&rsquo;s degree in Physics and strong leadership, communication, and organizational skills to help drive excellence in our academic programs.Responsibilities<ul><li>Support HOD in Leadership and Planning: Assist the Head of Department with academic strategy and departmental management. Help develop and update the Physics curriculum and instructional materials, contributing to long-term academic planning.</li><li>Curriculum and Lesson Development: Work on curriculum design and lesson planning. Aid in creating course content, lesson plans, and assessments. Implement quality assurance processes to uphold high teaching standards and continuously improve student outcomes.</li><li>Faculty&ndash;Student&ndash;Management Liaison: Serve as the primary point of contact between faculty, students, and school management. Facilitate clear communication, schedule coordination, and collaboration across all parties to ensure cohesive educational programs.</li><li>Monitor Teaching and Student Progress: Observe classes and review student performance data to evaluate teaching effectiveness and student learning. Track academic outcomes and recommend improvements or interventions to enhance educational quality.</li></ul>Requirements<ul><li>Education: Master&rsquo;s degree in Physics (or a closely related field).</li><li>Experience: Prior teaching experience and/or academic administration experience in a school or online education setting.</li><li>Skills: Strong leadership and team-building ability, with excellent communication and interpersonal skills. Highly organized and detail-oriented.</li><li>Additional Qualifications: Familiarity with curriculum development and educational best practices is preferred.</li></ul>This position is full-time and based on-site in Bahria Town Phase 7, Rawalpindi. Remote work is not available for this role. Applicants must be authorized to work in Pakistan to be considered.For more information, visit our website: www.sourcecode.academyJob Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Master's (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Urdu (Required)</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

Assistant HOD / Academic Coordinator (Physics)– Bahria Town Phase 7, Rawalpindi

ClearPath Orthodontics

We are looking for Sales Coordinator to join our team in Rawalpindi.Responsibilities:Record-Keeping &amp; Documentation: * Maintain daily logs of payment collections, field reports, and sales data. * Digitize and organize physical/digital records for audit readiness. * Track institutional/doctor commitments and deliverables. Communication &amp; Liaison: * Act as the primary point of contact between the Head Office and field staff. * Manage emails, calls, and official correspondence. * Relay critical updates, policy changes, and action items. Follow-Up &amp; Compliance: * Proactively follow up with institutes/doctors on pending payments/agreements. * Escalate unresolved issues to the Regional Head. * Ensure all documentation aligns with company compliance standards. Operational Support: * Assist ZSMs in scheduling meetings, travel, and reporting. * Compile daily/weekly performance dashboards for the Regional Head. * Handle ad hoc administrative tasks (e.g., reimbursement processing).Requirements:<ul><li>Education: Bachelor&rsquo;s in Business Administration, Finance, or a related field.</li><li>Experience: At least 1 year in admin/coordination (FMCG/Pharma preferred).</li><li>Technical: MS Excel (advanced), ERP software, email management.</li><li>Soft Skills: Fluent English/Urdu communication, multitasking, proactive problem-solving.</li><li>Mindset: Self-driven, detail-oriented, thrives in high-pressure, lean teams.</li></ul>Females are encouraged to apply.Location: Bahria Phase 7, Rawalpindi. Market competitive salaryApply Now: hiring@clearpathortho.comJob Type: Full-timePay: Up to Rs40,000.00 per monthWork Location: In person

Sales Coordinator

Pakistan National Youth (PNY)

Job Title: Accountant cum Admin Location: PNY Trainings, Rawalpindi Salary: PKR 40,000 &ndash; 45,000 Experience Required: 2&ndash;3 Years in Accounts &amp; Administration Job Timings: 11:00 AM &ndash; 8:00 PM Day Off: One official off (other than Sunday)Gender: Male only Job Description:PNY Trainings is seeking a dedicated and detail-oriented Accountant cum Admin to manage our financial records, oversee administrative operations, and ensure smooth day-to-day functioning of the branch. The ideal candidate should have prior experience in accounting and administration, with strong organizational and communication skills.Key Responsibilities:Accounting &amp; Finance:<ul><li>Maintain accurate financial records, ledgers, and daily cash flow.</li><li>Handle accounts payable and receivable, bank reconciliations, and petty cash management.</li><li>Prepare monthly, quarterly, and annual financial reports.</li><li>Manage invoices, receipts, and vouchers with proper documentation.</li><li>Ensure compliance with company financial policies and relevant regulations.</li><li>Assist in budget preparation and expense monitoring.</li></ul>Administration:<ul><li>Oversee daily office operations and ensure a professional work environment.</li><li>Manage attendance records, leaves, and employee-related documentation.</li><li>Coordinate with HR for recruitment, onboarding, and employee support activities.</li><li>Handle office supplies, vendor coordination, and facility management.</li><li>Support branch head in administrative tasks, reporting, and coordination.</li><li>Ensure timely communication and implementation of company policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, Business Administration, or related field.</li><li>2&ndash;3 years of proven experience in accounts and administration.</li><li>Strong knowledge of MS Office (Excel, Word) and accounting software.</li><li>Excellent communication, organizational, and multitasking skills.</li><li>Ability to work independently and maintain confidentiality.</li><li>Detail-oriented with problem-solving mindset.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary (40k&ndash;45k based on experience).</li><li>Professional work environment.</li><li>Opportunity to grow within the organization</li></ul>*Job Type: Full-timePay: Rs40,000.00 - Rs45,000.00 per monthWork Location: In person

Accountant Cum Admin

Value Engineering

Job Description:The Management Trainee Officer (HR) will play a vital role in supporting the daily HR and administrative operations of our organization. This entry-level position offers hands-on experience in core HR functions and office management, contributing to a well-organized and compliant workplace.Key Responsibilities:<ul><li>Assist in payroll processing by maintaining accurate attendance and leave records.</li><li>Support the onboarding and orientation process for new employees.</li><li>Address employee queries regarding HR policies and procedures.</li><li>Assist in training coordination and performance management activities.</li><li>Maintain and organize internal documentation, filing systems, and correspondence.</li><li>Ensure compliance with health and safety policies and practices.</li><li>Support timekeeping and attendance tracking using relevant tools and systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.</li><li>0&ndash;6 months of experience in HR or administrative roles.</li><li>Proficiency in MS Office and familiarity with HR software/tools.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Ability to maintain confidentiality and work in a structured environment.</li></ul>Additional Details:<ul><li>Work Location: In-person at our head office in Bahria Town Phase 4, Civic Centre</li><li>Working Hours: 4:00 PM &ndash; 1:00 AM (due to coordination with clients in the US, Australia, and Canada)</li><li>Relocation/Commute: Applicants should be able to reliably commute.</li></ul>Job Type: Full-timeWork Location: In person

Management Trainee Officer (HR)

DP World

<div>
 
 
 
 Job Title
 
 
 
 
 Assistant Manager - Admin. &amp; Support
 
 
 
 
 
 
 
 Location
 
 
 
 
 Harraka, Chakbeli Road, Rawat, Rawalpindi
 
 
 
 
 
 
 
 Job Brief
 
 
 
 
 We are seeking a responsible and organized
 
 Assistant Manager &ndash; Admin &amp; Support
 
 for the warehouse of our newly formed joint venture DP World NLC Logistics. The role is responsible to manage the administrative function and provide support for HR Operations. The ideal candidate should be experienced, people-oriented, able to work in a fast-paced with hands-on experience of administrative management of warehouse utilities, vendor coordination, general administrative services and compliance of set standards.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily administrative operations to ensure smooth facility management.
 </li>
 <li>
 Support HR in managing HR operational activities on-site as a focal person.
 </li>
 <li>
 Ensure up to date inventory management of office and facility supplies.
 </li>
 <li>
 Maintain accurate documentation and administrative records.
 </li>
 <li>
 Supervise janitorial and housekeeping staff to maintain cleanliness and hygiene standards.
 </li>
 <li>
 Ensure regular upkeep of warehouse facilities, utilities, and office areas
 </li>
 <li>
 Maintain records for office assets, keys and ID cards, issued to staff.
 </li>
 <li>
 Submit relevant vendor invoices and coordinate with finance for timely payment.
 </li>
 <li>
 Coordinate and conduct joining formalities and orientation for new employees.
 </li>
 <li>
 Coordinate with head office team over any attendance and leave records related discrepancies of employees, ensuring accuracy and compliance with company policies.
 </li>
 <li>
 Maintain and update employee documentation and personnel files.
 </li>
 <li>
 Address and resolve day-to-day employee queries related to admin and HR.
 </li>
 <li>
 Ensure proper coordination and communication across departments.
 </li>
 <li>
 Prepare and submit periodic reports on admin activities, expenses, and facility issues.
 </li>
 <li>
 Escalate facility or HR-related issues to the concerned department for resolution.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4 years of relevant HR/Admin experience
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Basic understanding of HR and office administration functions
 </li>
 </ul>
</div>

Assistant Manager Administration

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