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head of operations

ACE Money Transfer

<div>
 
 Job title:
 
 Head of Operations
 
 
 
 Location
 
 : Kharian / Lahore / Islamabad.
 
 
 
 Full-Time:
 
 Senior Leadership Role.
 
 
 
 About ACE Money Transfer
 
 
 
 ACE Money Transfer is a UK-based multinational Fintech company, headquartered in Manchester, United Kingdom. We provide fast, secure, and user-friendly online remittance services to customers in 28 countries, including the UK, Europe, Canada, and Australia, enabling them to send money to over 100 countries worldwide.
 
 
 Our mission is to revolutionize the remittance experience through digital innovation, operational excellence, and a strong compliance-first approach. As part of our ambitious growth and digital transformation, we are expanding our leadership team in Pakistan.
 
 
 
 Position Overview:
 
 
 
 We are looking for a dynamic, strategic, and experienced Head of Operations to lead and scale our operational teams and systems across multiple geographies. The ideal candidate will have a deep understanding of the remittance/fintech landscape, proven leadership in operations management, and the ability to drive efficiency and excellence across all facets of the business.
 
 
 This critical role reports directly to the
 
 CEO (Chief Executive Officer)
 
 and works in close partnership with Product, Compliance, Customer Experience, Technology, Finance teams &amp; other teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Operational Strategy &amp; Leadership
 
 
 
 <ul>
 <li>
 Develop and implement operational strategies aligned with ACE&rsquo;s global fintech roadmap
 </li>
 <li>
 Oversee end-to-end operations, including transaction processing, reconciliation, customer service, agent support, disbursement, and partner onboarding
 </li>
 <li>
 Translate business goals into actionable plans that enhance scalability, efficiency, and compliance
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Supervision
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage cross-functional operations teams across Kharian, Lahore, and Islamabad
 </li>
 <li>
 Foster a high-performance team culture emphasizing ownership, accountability, and collaboration
 </li>
 <li>
 Monitor daily team operations, ensure timely task completion, and uphold quality standards
 
 
 </li>
 </ul>
 
 Workflow Management &amp; Coordination
 
 
 
 <ul>
 <li>
 Assign and track operational tasks for effective workflow management
 </li>
 <li>
 Act as a central point of contact for team queries and escalations
 </li>
 <li>
 Collaborate with departments such as Customer Experience, IT, and Tech Support for cross-functional issue resolution
 
 
 </li>
 </ul>
 
 Process Optimization &amp; Continuous Improvement
 
 
 
 <ul>
 <li>
 Identify process inefficiencies and lead optimization initiatives using Lean, Agile, or Six Sigma methodologies
 </li>
 <li>
 Drive automation and digitization efforts in partnership with the Technology team
 </li>
 <li>
 Standardize SOPs and enforce best practices across the operations team
 
 
 </li>
 </ul>
 
 KPI Monitoring &amp; Reporting
 
 
 
 <ul>
 <li>
 Track and analyse performance metrics such as SLA adherence, payment processing accuracy, and issue resolution times
 </li>
 <li>
 Regularly report key performance indicators to senior leadership with insights and action plans
 </li>
 <li>
 Ensure consistent achievement of service levels and performance goals
 
 
 </li>
 </ul>
 
 Regulatory &amp; Compliance Alignment
 
 
 
 <ul>
 <li>
 Ensure all operational activities are compliant with internal policies and external regulatory requirements
 </li>
 <li>
 Liaise with the Compliance and Risk teams to prepare for audits and ensure operational transparency
 
 
 </li>
 </ul>
 
 Quality Control &amp; Risk Management
 
 
 
 <ul>
 <li>
 Conduct periodic audits of processes to maintain service quality and compliance
 </li>
 <li>
 Oversee the resolution of payment discrepancies, cancellations, and escalations to ensure customer satisfaction
 
 
 </li>
 </ul>
 
 Problem-Solving &amp; Incident Management
 
 
 
 <ul>
 <li>
 Serve as the primary escalation point for operational issues
 </li>
 <li>
 Collaborate with cross-functional teams to resolve system bugs, service disruptions, or payment failures
 </li>
 <li>
 Maintain oversight of open tickets and incident logs to ensure timely resolution
 
 
 </li>
 </ul>
 
 Stakeholder Management &amp; Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with Product, Engineering, Finance, Compliance, and Customer Experience to ensure alignment across departments
 </li>
 <li>
 Manage and strengthen relationships with banks, payment service providers (PSPs), and other external vendors
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Prepare comprehensive operational reports and dashboards for leadership
 </li>
 <li>
 Maintain documentation of processes, performance benchmarks, and operational incidents
 
 
 </li>
 </ul>
 
 Process Automation &amp; Efficiency Gains
 
 
 
 Identify operational processes that can benefit from AI-powered automation&mdash;such as customer support (via chatbots), payment reconciliation, fraud detection, and document verification. Leverage AI tools to reduce manual workload, improve speed, and enhance accuracy across routine tasks.
 
 
 
 Predictive Analytics for Decision-Making
 
 
 
 Integrate AI-driven analytics to forecast transaction volumes, detect anomalies in payment patterns, and optimize resource allocation. Use predictive models to proactively address operational bottlenecks and support data-driven strategic planning.
 
 
 
 Other Duties
 
 
 
 <ul>
 <li>
 Take on additional responsibilities as assigned by the COO or department leadership to support business needs
 
 
 </li>
 </ul>
 
 Key Requirements
 
 
 
 
 Education &amp; Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations, Engineering, or related field
 </li>
 <li>
 MBA or equivalent Master&rsquo;s degree preferred
 </li>
 <li>
 Certifications in Lean Six Sigma, PMP, Agile, or related frameworks are a strong plus
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 10 years of progressive experience in operations within fintech, remittance, banking, or payment sectors
 </li>
 <li>
 At least 3&ndash;5 years in a senior leadership position managing large operational teams
 </li>
 <li>
 Proven experience in digital transformation, automation, and process scaling
 
 
 </li>
 </ul>
 
 Skills &amp; Attributes
 
 
 
 <ul>
 <li>
 Strong leadership, communication, and problem-solving skills
 </li>
 <li>
 Highly analytical with hands-on experience in data-driven decision-making
 </li>
 <li>
 Proficient in ERP systems, CRM platforms, and analytics tools (e.g., Power BI, Tableau)
 </li>
 <li>
 Able to perform under pressure in a fast-paced, multicultural, and growing fintech environment
 
 
 </li>
 </ul>
 
 Work Location
 
 
 
 This role is based in:
 
 
 <ul>
 <li>
 Kharian
 </li>
 <li>
 Lahore
 </li>
 <li>
 Islamabad
 
 
 </li>
 </ul>
 Rarely travel between these cities, and occasional international travel may be required.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive market salary
 </li>
 <li>
 Health and medical coverage
 </li>
 <li>
 Annual bonuses and rewards
 </li>
 <li>
 Global exposure and leadership development opportunities
 </li>
 <li>
 A fast-paced, inclusive, and growth-oriented work environment
 
 
 </li>
 </ul>
 🌐 Learn more about ACE Money Transfer: Company Profile
 
 
 Powered by JazzHR
 
 
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</div>

Head of Operations

MedAsk Pvt Ltd

Job Title: Retail / Community Jr. PharmacistLocation: CMH RawalpindiExperience: 1 year and above in Retail Pharmacy SetupEducation: Pharm - DRole and Responsibilities&middot; Program / plan, direct / organize, rectify and successfully implement all activities in relation to operations in a Pharmacy.&middot; Supervision of pharmacy reports &amp; liaison with Head office.&middot; Maintenance of legal procedure &amp; narcotic registers.&middot; Maintain a disciplined environment in the Pharmacy.&middot; Provide staff training &amp; new products knowledge to Pharmacy team.&middot; Prepare periodic performance evaluation on all employees.&middot; Institute &amp; implement enhancement of qualitySkills:&middot; Patient Counselling&middot; Communication and team player&middot; Pressure Handling&middot; Team ManagementCompensation &amp; Benefits:&middot; Market Competitive Salary&middot; Medical, Casual &amp; Annual Leaves&middot; Life Insurance&middot; Gratuity&middot; EOBI&middot; Career Progression and work life balance(URGENT HIRING)Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

Retail / Community Jr. Pharmacist

Apex Kennels

Job Title: Business Unit Head &ndash; Nutraceuticals MarketingLocation: Rawat, Pakistan Job Type: Full-TimeAbout Us: We are a fast-growing pharmaceutical and nutraceutical company dedicated to improving health and wellness through innovative, science-backed products. With a strong commitment to quality and customer trust, we are expanding our nutraceutical division and are looking for a dynamic, results-driven professional to lead our marketing operations.Role Overview: The Business Unit Head &ndash; Nutraceuticals Marketing will be responsible for developing and executing marketing strategies, leading the nutraceuticals business unit, and ensuring achievement of sales and growth targets. This role requires strong leadership, market knowledge, and the ability to build and manage brands in a highly competitive industry.Key Responsibilities:<ul><li>Lead the nutraceuticals marketing division and ensure achievement of business objectives.</li><li>Develop and execute marketing and brand strategies for new and existing products.</li><li>Conduct market research, competitor analysis, and identify growth opportunities.</li><li>Build and manage relationships with distributors, healthcare professionals, and key stakeholders.</li><li>Oversee marketing campaigns, promotional activities, and digital presence.</li><li>Lead, mentor, and manage the marketing and sales team to deliver results.</li><li>Collaborate with regulatory, R&amp;D, and production teams to support product launches.</li><li>Monitor business unit performance, budgets, and ROI on marketing initiatives.</li></ul>Requirements:<ul><li>Minimum 7&ndash;10 years of experience in marketing, with at least 5 years in nutraceuticals.</li><li>Strong understanding of nutraceuticals, dietary supplements, and wellness trends.</li><li>Proven track record of building brands and achieving sales growth</li><li>Excellent leadership, communication, and negotiation skills.</li><li>Strategic mindset with hands-on execution ability.</li></ul>What We Offer:<ul><li>Competitive salary package with performance-based incentives.</li><li>Opportunity to lead a growing business unit with autonomy and impact.</li><li>Professional growth and career advancement within the organization.</li><li>Collaborative and innovation-driven work environment.</li></ul>How to Apply: Interested candidates may apply with their updated CV and cover letter through Indeed or email at hrmaxpharma@gmail.comJob Type: Full-timeWork Location: In person

Business Unit Head – Nutraceuticals Marketing

Value Engineering

Job Description:The Management Trainee Officer (HR) will play a vital role in supporting the daily HR and administrative operations of our organization. This entry-level position offers hands-on experience in core HR functions and office management, contributing to a well-organized and compliant workplace.Key Responsibilities:<ul><li>Assist in payroll processing by maintaining accurate attendance and leave records.</li><li>Support the onboarding and orientation process for new employees.</li><li>Address employee queries regarding HR policies and procedures.</li><li>Assist in training coordination and performance management activities.</li><li>Maintain and organize internal documentation, filing systems, and correspondence.</li><li>Ensure compliance with health and safety policies and practices.</li><li>Support timekeeping and attendance tracking using relevant tools and systems.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in human resources, Business Administration, or a related field.</li><li>0&ndash;6 months of experience in HR or administrative roles.</li><li>Proficiency in MS Office and familiarity with HR software/tools.</li><li>Strong organizational, communication, and interpersonal skills.</li><li>Ability to maintain confidentiality and work in a structured environment.</li></ul>Additional Details:<ul><li>Work Location: In-person at our head office in Bahria Town Phase 4, Civic Centre</li><li>Working Hours: 4:00 PM &ndash; 1:00 AM (due to coordination with clients in the US, Australia, and Canada)</li><li>Relocation/Commute: Applicants should be able to reliably commute.</li></ul>Job Type: Full-timeWork Location: In person

Management Trainee Officer (HR)

One World Rental - Global Event Technology

Are you ready to take your career to the next level on a global stage?One World Rental is a world-leading IT hire and staffing company, powering some of the most exciting global events and delivering innovative tech solutions to businesses worldwide. With offices across 9 countries and a reputation for excellence, we&rsquo;re expanding and looking for an experienced and multidisciplined Head of Design to help lead the charge.This is a unique opportunity to join a fast-growing company in a high-impact, global role. Based at our office in Islamabad, Pakistan, you&rsquo;ll play a key role in shaping the visual identity of our brands around the world. You&rsquo;ll also lead and mentor a team of two graphic designers, and work with our marketing and web dev teams to deliver innovative and engaging websites and multichannel campaigns.About the RoleAs the Head of Design, you&rsquo;ll join our established marketing team of 9 professionals, which currently consists of the Marketing Manager and two Senior Marketing Executives located in the UK, and four SEO Specialists and two Designers located in Pakistan. You&rsquo;ll have the freedom to bring your ideas to life, with the support of a dynamic and collaborative team.You&rsquo;ll take ownership of our international brands to constantly evolve them in energetic and competitive markets. You&rsquo;ll develop our design systems and manage the Design team to ensure the quick turnaround of small design jobs and constant progression of larger projects, while maintaining high standards across everything we do.This role is ideal for an accomplished Head of Design who&rsquo;s looking for a fresh challenge or an experienced Senior Designer Lead who&rsquo;s ready to take the next step in their career. You&rsquo;ll need to be a creative and multi-faceted designer who thrives in a fast-paced environment as well as passionate about how customer-centric brand and web design differentiates the best from the rest.Key Responsibilities<ul><li>Lead and mentor a team of two graphic designers to elevate the quality of everything we produce and take our brand to the next level.</li><li>Lead multiple design projects from concept to multichannel deployment across online, social media, events, email, video/animation and print etc.</li><li>Work with the Marketing Manager to implement improved design processes and best practice, including constantly evolving brand systems and regularly updated brand asset libraries etc.</li><li>Work with the Marketing Manager and Senior Marketing Executive for Brand &amp; Comms to develop the One World Rental brand across multiple touchpoints, including creative campaigns and the refresh of our global websites etc.</li><li>Work with the Senior Marketing Executive for Events &amp; Operations to ensure all branded materials are designed in time for trade shows and other marketing events.</li><li>Champion customer-centric design across the organisation.</li><li>Oversee the design of all digital products, ensuring brand consistency and exceptional user experiences.</li></ul>Who We&rsquo;re Looking For<ul><li>A design professional with a minimum of 6 years&rsquo; brand and web design experience.</li><li>Currently or previously a Head of Design or a Senior Design Lead who&rsquo;s hungry for a new challenge. A minimum of 3 years&rsquo; experience of team management is required for this role.</li><li>A natural problem solver who actively seeks ways to improve design systems and brand consistency across disparate teams.</li><li>Proven ability to take the lead on different design initiatives and lead a design team.</li><li>Demonstrable experience in motivating and inspiring diverse teams and educating them on the crucial role design plays in brand communications.</li><li>Strong project management and multitasking abilities.</li><li>A genuine passion for brand building, innovation, and global reach.</li><li>A fluent English speaker who&rsquo;s a great communicator of creative ideas and well versed in varied design methodologies and best practices.</li></ul>If you&rsquo;re a design maestro who loves bringing brands to life through creative storytelling and impactful campaigns, and you&rsquo;re excited by the prospect of growing with a global tech leader, we want to hear from you.How to ApplyTo apply, please submit your latest CV alongside a copy of your portfolio and a 500-word covering letter explaining why you are the best person for the position. Please be as creative as you like.Applications without a portfolio and covering letter will not be considered.The Hiring ProcessOur hiring process for this position will be as follows:<ul><li>You apply for the position, providing your latest CV, portfolio and covering letter</li><li>We will send you a quick vetting survey to complete</li><li>We&rsquo;ll review all applicants' CVs, portfolios, covering letters and survey responses</li><li>If shortlisted, you&rsquo;ll be invited to provide an introductory video and online skills assessment</li><li>We&rsquo;ll make a final selection for interviews</li><li>You&rsquo;ll be given a small project to present back at the final interview</li></ul>Job Type: Full-timePay: Rs200,000.00 per monthApplication Question(s):<ul><li>Have you attached your cover letter to the application?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Brand design: 6 years (Required)</li><li>team management: 3 years (Required)</li></ul>Work Location: In person

Head of Design

DP World

<div>
 
 
 
 Job Title
 
 
 
 
 Assistant Manager - Admin. &amp; Support
 
 
 
 
 
 
 
 Location
 
 
 
 
 Harraka, Chakbeli Road, Rawat, Rawalpindi
 
 
 
 
 
 
 
 Job Brief
 
 
 
 
 We are seeking a responsible and organized
 
 Assistant Manager &ndash; Admin &amp; Support
 
 for the warehouse of our newly formed joint venture DP World NLC Logistics. The role is responsible to manage the administrative function and provide support for HR Operations. The ideal candidate should be experienced, people-oriented, able to work in a fast-paced with hands-on experience of administrative management of warehouse utilities, vendor coordination, general administrative services and compliance of set standards.
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Oversee daily administrative operations to ensure smooth facility management.
 </li>
 <li>
 Support HR in managing HR operational activities on-site as a focal person.
 </li>
 <li>
 Ensure up to date inventory management of office and facility supplies.
 </li>
 <li>
 Maintain accurate documentation and administrative records.
 </li>
 <li>
 Supervise janitorial and housekeeping staff to maintain cleanliness and hygiene standards.
 </li>
 <li>
 Ensure regular upkeep of warehouse facilities, utilities, and office areas
 </li>
 <li>
 Maintain records for office assets, keys and ID cards, issued to staff.
 </li>
 <li>
 Submit relevant vendor invoices and coordinate with finance for timely payment.
 </li>
 <li>
 Coordinate and conduct joining formalities and orientation for new employees.
 </li>
 <li>
 Coordinate with head office team over any attendance and leave records related discrepancies of employees, ensuring accuracy and compliance with company policies.
 </li>
 <li>
 Maintain and update employee documentation and personnel files.
 </li>
 <li>
 Address and resolve day-to-day employee queries related to admin and HR.
 </li>
 <li>
 Ensure proper coordination and communication across departments.
 </li>
 <li>
 Prepare and submit periodic reports on admin activities, expenses, and facility issues.
 </li>
 <li>
 Escalate facility or HR-related issues to the concerned department for resolution.
 </li>
 </ul>
 
 
 
 
 
 
 Qualification and Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Minimum 4 years of relevant HR/Admin experience
 </li>
 <li>
 Good communication and interpersonal skills
 </li>
 <li>
 Basic understanding of HR and office administration functions
 </li>
 </ul>
</div>

Assistant Manager Administration

Holzinn Home (North)

About UsAt DBL, we are a leading design-build interior furnishing company known for transforming residential spaces with innovative design, precision execution, and high-quality craftsmanship. As we continue to grow, we are looking for a strategic and experienced Head of Legal Department to lead and manage our legal affairs.As the Head of Legal Department, you will be responsible for overseeing all legal functions of the organization, managing legal risk, ensuring compliance with applicable laws and regulations, and advising the executive leadership team on strategic legal decisions.Key Responsibilities<ul><li>Lead and manage the legal team, providing mentorship and guidance.</li><li>Provide legal counsel to senior management on corporate, commercial, employment, compliance, regulatory, and litigation matters.</li><li>Oversee contract negotiations, drafting, and review for business transactions and partnerships.</li><li>Ensure corporate compliance with laws, regulations, and internal policies.</li><li>Manage external legal counsel and legal budgets effectively.</li><li>Advise on risk mitigation strategies and support company-wide initiatives.</li><li>Represent the company in legal proceedings as needed.</li></ul>Qualifications<ul><li>Bachelor of Laws (LLB) required; Master of Laws (LL.M) or relevant certifications is an advantage.</li><li>Admission to the Bar or equivalent legal qualification in [relevant jurisdiction].</li><li>Minimum of [7+] years of legal experience, with at least [3-5] years in a leadership role.</li><li>Strong knowledge of corporate law, commercial transactions, compliance, and dispute resolution.</li><li>Excellent negotiation, communication, and leadership skills.</li><li>High level of integrity, discretion, and professionalism.</li></ul>What We Offer<ul><li>Competitive salary and benefits package</li><li>Leadership role in a respected organization</li><li>Dynamic and collaborative work environment</li><li>Opportunities for professional growth and development</li></ul>How to ApplyInterested candidates are invited to send their resume to careers.holzinn@gmail.com with the subject line &ldquo;Head of Legal Department Application &ndash; [Your Name]&rdquo;Job Type: Full-timeWork Location: In person

Legal Advisor

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