analyst, enterprise service desk Jobs in Atlanta United States

analyst, enterprise service desk

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billing specialist

computer support specialist Jobs in Atlanta United States

computer support specialist

customer service coordinator Jobs in Atlanta United States

customer service coordinator

data entry specialist Jobs in Atlanta United States

data entry specialist

help desk specialist

Reliable Security Staffing

A Help Desk Specialist provides technical support and assistance to end users, ensuring smooth operation of computer systems, software, and hardware. This role involves troubleshooting and resolving issues remotely, guiding users through solutions, and ensuring customer satisfaction with IT services and support. Help Desk Specialists work efficiently in a remote environment, maintaining clear communication with users and ensuring the effective functioning of technology systems.If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.Overview:We are looking for a Security Support Specialist with exceptional customer service skills to provide technical assistance and support to users within our security systems. If you have a strong ability to absorb and retain information quickly, and can present complex security concepts in a user-friendly manner, then you are the one we are looking for!Key Responsibilities:Technical Support:<ul><li>Incident Management:</li><li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>Troubleshoot and resolve technical problems via phone, email, or remote desktop support.</li><li>User Support:</li><li>Assist users with software installations, configurations, and updates.</li><li>Guide users through basic technical issues, ensuring quick resolutions to minimize downtime.</li><li>Issue Diagnosis:</li><li>Analyze problems related to systems, applications, or network connectivity, offering solutions or escalating more complex issues to the appropriate team.</li><li>Document issues and solutions in the ticketing system for future reference.</li></ul>System Maintenance &amp; Updates:<ul><li>System Monitoring:</li><li>Monitor and maintain IT infrastructure, ensuring systems are running efficiently and securely.</li><li>Perform routine system updates, patches, and software upgrades.</li><li>Troubleshooting &amp; Resolution:</li><li>Diagnose and repair hardware failures, network problems, and software issues.</li><li>Resolve basic connectivity problems, printer issues, and login difficulties.</li></ul>Customer Communication:<ul><li>Documentation:</li><li>Log all support requests and actions taken in the ticketing system.</li><li>Provide clear instructions and documentation to users for troubleshooting and self-service when possible.</li><li>Follow-Up Support:</li><li>Ensure that user issues are resolved in a timely manner and follow up to confirm that solutions have been effective.</li><li>Provide feedback to users on IT processes and improvements.</li></ul>Skills and Qualifications:<ul><li>Technical Proficiency:</li><li>Solid understanding of IT systems, software, hardware, and networking fundamentals.</li><li>Familiarity with operating systems (Windows, MacOS, Linux) and common business applications.</li><li>Communication Skills:</li><li>Strong verbal and written communication skills to explain technical issues in simple, understandable terms.</li><li>Ability to communicate clearly and professionally with non-technical users.</li><li>Problem-Solving:</li><li>Ability to troubleshoot and diagnose issues, providing effective solutions.</li><li>Proactive approach in identifying recurring issues and implementing preventative measures.</li><li>Customer Service:</li><li>Demonstrated ability to provide excellent customer support, ensuring a positive user experience.</li><li>Patience and empathy in dealing with users who are experiencing technical issues.</li><li>Organizational Skills:</li><li>Ability to manage and prioritize multiple service requests in a fast-paced environment.</li><li>Capable of documenting and tracking support issues for future reference and continuous improvement.</li><li>Technical Tools:</li><li>Familiarity with help desk software, remote desktop tools, and ticketing systems (e.g., ServiceNow, Zendesk, Jira).</li><li>Knowledge of common IT troubleshooting tools (e.g., network analyzers, system diagnostic tools).</li></ul>Benefits of Remote Work:<ul><li>Flexibility: Work from home, allowing for better work-life balance and flexibility in work hours.</li><li>Reduced Commute: No daily travel to an office, saving both time and money associated with commuting.</li><li>Increased Productivity: Ability to work in a personalized environment that enhances focus, creativity, and efficiency.</li></ul>Challenges of Remote Work:<ul><li>Isolation: Potential for feeling disconnected from the team or organization due to remote work setup.</li><li>Technology Dependence: Relying on stable internet and technology to effectively perform duties and support users.</li><li>Self-Discipline: The need for self-motivation and time management to stay on top of multiple support requests and deliver consistent service.</li></ul>Typical Work Environment:<ul><li>Tools &amp; Platforms: Comfortable working with remote support tools, ticketing systems, and troubleshooting software.</li><li>Collaboration: Regular virtual meetings with internal teams to discuss technical issues, system improvements, and user feedback.</li><li>Work Setting: Remote work setup that may require working independently, while staying connected with teams and users through digital communication.</li></ul>Pay: $72,506.00 - $91,898.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: Hybrid remote in Atlanta, GA 30326

Help Desk Specialist

LifeSouth Community Blood Centers

<div>LifeSouth Community Blood Centers is currently seeking an individual to join our team as a Computer Support Specialist in Dunwoody, GA. The Computer Support Specialist (CSS) is the first point of contact for supported users having technical questions or issues with a variety of standard and proprietary software applications and hardware products. The CSS handles calls and email, troubleshoots and documents issues, and provides resolution or escalates to the next tier of support as appropriate. Excellent customer service and taking ownership of issues are key elements of the position, demonstrated by research, monitoring escalated items and providing updates to supported users through resolution.
**This is an on-site position. Attendance is a requirement for this position.**
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
Our Benefits<ul><li>Generous Paid Time Off (PTO)</li><li>Medical, dental, and vision insurances available to full-time employees the first of the month after 60 days</li><li>Supplemental insurances including life, cancer, accident, and disability</li><li>Access to mental wellness resources and counseling through telehealth</li><li>Free basic life insurance for full-time employees</li><li>Holiday premium paid on certain holidays</li><li>Health Savings Account (HSA) with employer match each pay period</li><li>Employer funded retirement plan for vested employees &amp; 403b offered</li><li>Access to wages prior to pay day</li></ul>
Call Handling and Documentation<ul><li>Answer internal and external customer calls and email in accord with internal service levels and standards</li><li>Document issues accurately and in detail in the help desk ticketing application. Follow established processes and standards for opening, updating, assigning and closing tickets</li><li>Notify management of potentially dissatisfied internal or external customers</li><li>Monitor call queues, email and voicemail to ensure prompt answer and follow up</li><li>Explain technical details in a plain, clear and simple manner</li></ul>
Troubleshooting, Escalation and Resolution<ul><li>Use issue identification and troubleshooting methodologies to advance issues toward resolution</li><li>Utilize knowledge base, print and online documentation</li><li>Contribute information and solutions to the knowledge base, update documentation and share insight with the support team</li><li>Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team</li></ul>
Daily Workflow<ul><li>Monitor, research and follow up on open tickets</li><li>Provide end users and customers with status updates on open tickets</li><li>Maintain knowledge and proficiency with supported applications and platforms</li><li>Participate in help desk and client training sessions</li></ul>
Skills, Education and Experience<ul><li>One to two years of experience in a help desk, deskside support or call center computer support environment</li><li>IT and/or help desk certifications (MCP or CompTia A+) required</li><li>Experience with ticketing applications and call center applications</li><li>College or technology school degree preferred</li><li>Strong technical troubleshooting and customer service skills</li><li>Strong verbal and written communication skills</li><li>Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc.</li></ul>
Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience.
Who We Are
LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee. We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services. With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.
Our Mission
To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.
If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation. Incomplete applications will not be considered.
This is a full-time position. Starting salary is $20.00 - $22.00 per hour. Criminal background check and drug screen required upon conditional offer of hire. Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.
The position description may not include all the duties and responsibilities of the job. Duties and responsibilities that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.
LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.
If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation. Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.</div>

Computer Support Specialist

European Wax Center

<div>Position Summary
As a Wax Specialist at European Wax Center, you play a crucial role in delivering exceptional waxing services to our valued guests. Your expertise, professionalism, and commitment to excellence will contribute to creating a positive and confidence-boosting experience.
This Team Member Must uphold the Artemis Wax Core Values:<ul><li>
We are Team Players</li><li>
We Play to Win</li><li>
We Bring the Energy</li><li>
We are Committed</li></ul>
Responsibilities: Essential Job Functions<ul><li>
Perform high-quality waxing services following Artemis Wax and European Wax Center standards, patterns, protocols and techniques.</li><li>
Build a book of business and retain guests using our rebook scripts &amp; delivering the ultimate guest experience and 100% guest satisfaction.</li><li>
Educate guests on European Wax Center product line to enhance their overall experience and results.</li><li>
Uphold the brand standards of cleanliness, sanitation, and hygiene in all waxing suites.</li><li>
Maintain Wax Specialist Key Performance Indicators (KPI) according to brand standard.</li><li>
Contribute to a positive and professional work environment upholding Artemis Wax Core Values.</li><li>
Train and role model the expected behaviors and processes put forward by European Wax Center.</li></ul>
Work Environment<ul><li>
Must be able to work effectively in stressful environments, communicate with others and accept constructive feedback from direct supervisors.</li><li>
Must be able to adapt to change in activity frequently as the business requires.</li><li>
Most work performed indoors. Temperature is moderate and controlled.</li><li>
Must be able to stand or sit at a desk for up to hours per day. Standing, walking, and sitting are required. Length of time at these tasks varies from day to day.</li><li>
Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.</li><li>
Must be able to lift up to 50 lbs. occasionally</li><li>
Talking and hearing occur continuously in the process of communicating with clients, co-workers, and management.</li></ul>
Receipt and Acknowledgements
I acknowledge and understand that:<ul><li>
Receipt of the job description does not imply nor create a promise of employment, or an employment contract of any kind and that my employment is at-will</li><li>
The job description provides a general summary of the position, however, is not all-inclusive. I know of no limitations which would prevent me from performing these functions with or without reasonable accommodation. I further understand that it is my responsibility to inform my supervisor at any time that I am unable to perform these functions</li></ul>
Job duties, tasks, work hours and work requirements may be changed from time to time as business need dictates.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules, and regulations of Artemis Wax.
Education / Experience / Qualifications<ul><li>
Valid state Esthetician or Cosmetology license.</li><li>
Exceptional interpersonal and communication skills, ensuring clear and effective consultations with guests.</li><li>
Strong attention to detail, ensuring precise and efficient waxing services. Self-motivated and process focused.</li><li>
Ability to adapt to varying guest preferences and comfort levels. Outstanding communication skills.</li><li>
Knowledge of skincare and waxing products, with the ability to recommend products based on individual guest needs.</li><li>
Commitment to maintaining a clean and organized work environment.</li><li>
Adherence to all state sanitation and licensing requirements.</li></ul></div>

WAX SPECIALIST

HomeServices of America

<div><h1 class="jobSectionHeader">Videographer &amp; Social Media Specialist</h1>

Berkshire Hathaway HomeServices Georgia Properties

Location: Atlanta Suburbs, GA

Salary Range: $60,000 - $80,000
<h2 class="jobSectionHeader">
About Us</h2>

Berkshire Hathaway HomeServices Georgia Properties is one of the Southeast's premier real estate firms, with 27 offices and over 1,200 agents serving the Atlanta metro area and beyond. We're seeking a talented Videographer &amp; Social Media Specialist to join &quot;The Agentcy&quot;&mdash;our award-winning in-house marketing team that supports our agents with cutting-edge creative content and strategic marketing solutions. This is your opportunity to work alongside a dynamic team of marketing professionals while directly impacting how our agents tell their stories and connect with clients across digital platforms.
<h2 class="jobSectionHeader">
The Role</h2>

We're seeking an in-house Videographer &amp; Social Media Specialist who thrives at the intersection of creativity and strategy. This isn't a desk job&mdash;you'll be in the field capturing authentic moments, collaborating with agents and leadership, and creating content that makes people stop scrolling. You'll play a central role in supporting our agents with high-quality marketing assets while elevating our brand across all platforms.
<h2 class="jobSectionHeader">
What You'll Do</h2>
<h3 class="jobSectionHeader">Video Production &amp; Content Creation</h3>
<ul><li>Produce, shoot, and edit video content for property listings, agent profiles, brand campaigns, and social media</li>
<li>Capture lifestyle-driven content that showcases properties, agents, and the client experience</li>
<li>Create short-form content optimized for Instagram Reels, TikTok, YouTube Shorts, and other platforms</li>
<li>Develop video templates and assets agents can use for their own marketing</li>
<li>Film and edit event coverage, client testimonials, and behind-the-scenes content</li>
</ul><h3 class="jobSectionHeader">Social Media Management</h3>
<ul><li>Develop and execute social media strategy across Instagram, Facebook, LinkedIn, TikTok, and emerging platforms</li>
<li>Create scroll-stopping content that drives engagement and brand awareness</li>
<li>Monitor trends and adapt content strategies to stay relevant and competitive</li>
<li>Analyze performance metrics and optimize content based on insights</li>
<li>Collaborate with marketing team on campaign launches and promotional initiatives</li>
</ul><h3 class="jobSectionHeader">Agent &amp; Leadership Collaboration</h3>
<ul><li>Work directly with agents to understand their content needs and create custom assets</li>
<li>Train agents on best practices for using video and social content</li>
<li>Partner with brokers and leadership to ensure brand consistency across all content</li>
<li>Attend team meetings, open houses, and company events to capture content</li>
</ul><h3 class="jobSectionHeader">Creative Direction</h3>
<ul><li>Bring fresh ideas and creative concepts to campaigns and daily content</li>
<li>Maintain and evolve our visual brand identity across all video and social content</li>
<li>Stay ahead of industry trends in real estate marketing, video production, and social media</li>
</ul><h2 class="jobSectionHeader">What You Bring</h2>
<h3 class="jobSectionHeader">Required Skills &amp; Experience</h3>
<ul><li>2-4 years of experience in video production and social media content creation</li>
<li>Expert-level proficiency in video editing software (Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve, or similar)</li>
<li>Strong working knowledge of Adobe Creative Suite (Photoshop, After Effects, Lightroom)</li>
<li>Proven experience creating content for Instagram, TikTok, Facebook, LinkedIn, and YouTube</li>
<li>Portfolio/reel demonstrating range: storytelling, brand content, social media, and editing skills</li>
<li>Excellent understanding of composition, lighting, color grading, and sound design</li>
<li>Experience shooting on DSLR/mirrorless cameras and understanding of camera settings</li>
<li>Ability to work independently and manage multiple projects with competing deadlines</li>
</ul><h3 class="jobSectionHeader">Preferred Experience</h3>
<ul><li>Real estate, lifestyle, or luxury brand content experience</li>
<li>Drone operation and FAA Part 107 certification</li>
<li>Motion graphics and animation skills</li>
<li>Experience with content management systems and marketing automation platforms</li>
<li>Familiarity with Canva, CapCut, or other quick-edit tools for agent-facing templates</li>
</ul><h3 class="jobSectionHeader">Personal Qualities</h3>
<ul><li>Creative vision with an eye for storytelling and aesthetics</li>
<li>Passionate about visual media and staying on top of content trends</li>
<li>Collaborative and comfortable working with people at all levels of the organization</li>
<li>Adaptable and able to pivot quickly based on business needs</li>
<li>Self-motivated with strong organizational skills and attention to detail</li>
<li>Professional presence when interacting with clients, agents, and leadership</li>
<li>Reliable transportation and willingness to travel throughout the Atlanta metro area</li>
</ul><h2 class="jobSectionHeader">What We Offer</h2>
<ul><li>Competitive salary: $60,000 - $80,000 based on experience</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off and holidays</li>
<li>Professional development opportunities</li>
<li>Access to cutting-edge equipment and tools</li>
<li>Creative freedom and support for innovative ideas</li>
<li>Opportunity to shape the visual identity of a growing brand</li>
<li>Collaborative, agent-focused culture</li>
</ul><h2 class="jobSectionHeader">How to Apply</h2>

To be considered, please submit:
<ul>
<li>Resume outlining your experience</li>
<li>Reel or portfolio (required) showcasing your best video and social media work&mdash;include links to social accounts you've managed, if applicable</li>
<li>Cover letter (optional but encouraged) telling us why you're the right fit for this role</li>
</ul>
Qualified applicants will be required to submit a reel after an initial interview.

We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Berkshire Hathaway HomeServices Georgia Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</div>

Videographer & Social Media Specialist

Outback Steakhouse

<div>Text &quot;HIREME&quot; to 30437 to apply now!
By texting HIREME to 30437 you will opt-in to receive hiring messages and account related messages from Outback Steakhouse. Text HELP for help or smshelp@paradox.ai. Msg&amp;data rates may apply. Msg freq varies. Text STOP to cancel. For terms, visit paradox.ai/legal/terms-of-use. Privacy policy can be found at paradox.ai/privacy-policy. 
At Outback Steakhouse, we believe that people want to be part of something they can be proud of, is fun, and values you. Our goal for you as an Outbacker, which is what we affectionately call our team members, is to allow your BOLD personality to shine, make it a great place to work, while exceeding concentrated customer service and serious food standards, bringing our Guests an AUSS-SOME experience. 
 
Come join the Outback Family as a To-Go Specialist! Following our hospitality standards, you will lead the experience for every guest dining outside of our four walls. You will support our commitment to bringing the best of who we are to every guest by delivering a perfectly tailored meal service with consistent hospitality and a smile. 
To-Go Specialist responsibilities also include:<ul><li>
Making memorable experiences for our Guests</li><li>
Using food and beverage menu knowledge to share favorites and provide recommendations</li><li>
Anticipating needs, accurately processing guest orders and payment in a hospitable and timely manner</li><li>
Assembling and delivering orders with hospitality and a smile</li><li>
Being a team player</li></ul> 
Bloomin Brands offers benefits such as medical, dental, vision, and 401k. Further details around eligibility and additional benefit offerings can be found at https://bloominbrandsbenefits.com/ 
 
Compensation Range: Varies by Location - plus tips 
 We value diversity and are proud to be an Equal Opportunity Employer. We are committed to providing all individuals employment consideration regardless of race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
Join for the Fun, Stay for the Career! If you are looking for a great place to work, have fun, and make money, click the link below to apply! A new window will open where you can complete your application with the help of our virtual assistant Sydney. We look forward to hearing from you!</div>

To-Go Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure. 
 
Key job responsibilities 
<ul><li>Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
</li><li>Collaborate with specialist, sales, marketing, and products teams to ideate around your customers&rsquo; most challenging business problems.
</li><li>Act as a trusted advisor to line of business and C-suite leaders.</li><li>Lead architectural reviews and workshops to advance your customer&rsquo;s technical objectives.</li><li>Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.</li><li>Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
</li><li>Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.</li></ul> 
About the team 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>5+ years of contact center experience</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs</li><li>Experience working with end user or developer communities</li><li>Experience managing relationships with SAP customers and partners</li><li>Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private</li><li>Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data &amp; analytics</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually 
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually 
USA, NY, New York - 169,000.00 - 228,600.00 USD annually 
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually 
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div>

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div> 
This key role is based on-site in our corporate office in Atlanta, Georgia.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Deliver Exceptional Service: Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li>
Remote Assistance: Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li>
Business Partnership: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li>Critical Thinking: Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li>
Trend Analysis and Improvement: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li>
Onboarding Experience: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li>
Systems Maintenance: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li>Knowledge Management: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li>
Software Installation Support: Assist employees with software installations using elevated admin privileges.</li><li>
Ticket Management: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul> 
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div>
Skills and Attributes:</div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div>
Our Vision in IT: 
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div> 
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div></div>

IT Support Technician - Service Desk

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