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help desk technician iii

L.A. Care Health Plan

<div></div><div><div><div><div><div><div><div><p>Help Desk Technician III
</p></div></div></div></div><div><div><div><div><b>Job Category: </b>Information Technology
</div></div></div></div><div><div><div><div><b>Department: </b>Production Support and HelpDesk
</div></div></div></div><div><div><div><div><b>Location:
</b>Los Angeles, CA, US, 90017
</div></div></div></div><div><div><div><div><b>Position Type: </b>Full Time
</div></div></div></div><div><div><div><div><b>Requisition ID: </b>13003
</div></div></div></div><div><div><div><div><div><b>Salary Range:</b> $60,778.00 (Min.) - $75,950.00 (Mid.) - $91,166.00 (Max.)</div><br>
<div></div>
<div>Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation&rsquo;s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.<br>
<br>
Mission: L.A. Care&rsquo;s mission is to provide access to quality health care for Los Angeles County's vulnerable and low-income communities and residents and to support the safety net required to achieve that purpose.<br>
</div><div><div><div><div>Job Summary</div>
</div><div><div>
The Help Desk Technician III plays a critical role within the Information Technology (IT) team at L.A. Care<b> </b>Health<b> </b>Plan, providing advanced technical support for complex incidents and serving as a mentor for Level 2 technicians. The Technician serves as a key liaison between the I.T. Service Desk, business units, and other I.T. teams, collaborating to resolve technical problems efficiently and maintain a high level of user satisfaction. This position also contributes to the completion of I.T. projects. Acts as a Subject Matter Expert, serves as a resource and mentor for other staff. This position also ensures established monthly performance baselines are completed.</div>
</div></div><div><div><div>
Duties</div>
</div><div><p>
Manages complex issues escalated from Level 2 Service Desk Technicians, serving as a key liaison between the I.T. Service Desk and internal business units. Collaborates with other I.T. teams to resolve critical incidents, ensuring high-level customer service and quick resolution. (50%)</p><br>
<p></p>
<p>Takes the lead and/or assists I.T. Management with the completion of department related projects. Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge. Ensures that the facts and details are correct so that the project&rsquo;s/program's deliverable meets the needs of the department, organization and legislation's policies, standards, and best practices. Provides training, recommends process improvements, and mentors junior level staff. (5%)</p><br>
<p></p>
<p>Conducts audits by analyzing results and recommending and implementing process improvements. Assists with regulatory audits and HIPPA compliance. Accurately audits department-specific processes, analyzes and reports audit findings based on established guidelines (GAP analysis), and makes recommendations to I.T. Management as needed. Conducts entitlement reviews, monitors compliance activities, and provides recommendations for improvements. (5%)</p><br>
<p></p>
<p>Provides training to new and existing Level 2 technicians, sharing valuable I.T. knowledge and ensuring the team is up to date with the latest tools, technologies, and best practices. (5%)</p><br>
<p></p>
<p>Collaborates and completes all reporting functions for the I.T. Service Desk, including inventory management of software, hardware, laptops, desktops, monitors, and user data. Develops and maintains an inventory control system and implements strategies to identify and mitigate discrepancies. Collaborates effectively with cross-functional teams and communicate complex technical concepts to non-technical stakeholders. (5%)</p><br>
<p></p>
<p>Logs into the phone queue to assist with incoming calls in the morning or as needed, ensuring timely support for end users. Assists in responding to user inquiries and technical issues via phone, email, or chat, ensuring professional and timely resolution. (5%)</p><br>
<p></p>
<p>Writes, reviews, and updates Standard Operating Procedures (SOPs) based on ongoing business changes and evolving processes, ensuring documentation is accurate and aligned with organizational needs and policies<b>. </b>Manages and ensures the successful execution of the On/Offboarding process in alignment with established Standard Operating Procedures (SOPs). (5%)</p>
</div></div><div><div><div>
Duties Continued</div>
</div><div><p>
Ensures adherence to all I.T. policies, with a particular focus on those related to security, risk management, and data protection, to maintain a secure and compliant environment across the organization. (5%)</p><br>
<div></div>
<div>Participates in the after-hours on-call rotation, assisting Level 2 technicians with escalated issues and offering guidance as needed to ensure effective resolution. (5%)</div><br>
<div>
</div><div>Performs other duties as assigned. (10%)</div>
</div></div><div><div><div>
Education Required</div>
</div><div><div>Associate's Degree</div><div>
In lieu of degree, equivalent education and/or experience may be considered.</div></div></div><div><div><div>
Education Preferred</div>
</div><div><div>Bachelor's Degree in Information Technology or Related Field</div></div></div><div><div><div>
Experience</div>
</div><div><div><b>
Required:</b></div>
<p>At least 2 years of experience in Call Center Help desk, configuring &amp; administering networked computer systems in a Windows environment.</p><br>
<p></p>
<p>Extensive experience with MS Office 365 Suite, Entra ID, Active Directory, Intune, and laptop/desktop configurations.</p><br>
<p></p>
<p>Experience with diagnosing and resolving advanced issues related to Active Directory, VPN, and remote desktop functionality.</p>
<p>Experience with ticketing systems (e.g., Jira Service Management).</p><br>
<p></p>
<div>Experience with on-call support and afterhours troubleshooting.</div>
</div></div><div><div><div>
Skills</div>
</div><div><div><b>
Required:</b><br>
Expertise in troubleshooting Windows 10 and 11, Active Directory, Microsoft Office 365, software imaging solutions, network connectivity issues, hardware diagnostics, remote desktop support, (Information Technology Infrastructure Library (ITIL) best practices, and incident management.
</div><p>Excellent knowledge of security protocols, endpoint management tools, and user access management, with the ability to resolve complex technical issues and deliver high-quality support in a fast-paced environment.</p>
<p>Excellent track record of delivering excellent customer service, meeting deadlines, and achieving first-time resolution of technical issues.</p>
<p>Excellent initiative and ownership of tasks, with the ability to work independently and effectively troubleshoot complex issues.</p>
<p>Excellent problem-solving skills with the ability to remain composed under pressure, ensuring timely and effective resolutions.</p>
<p>Knowledge in configuring and managing remote LAN access for VPN.</p>
<p>Proven ability to manage and prioritize multiple tasks and incidents in a fast-paced environment.</p>
<p>Ability to log all calls and incidents into Jira Service Management, ensuring accurate tracking and resolution.</p>
<p>Ability to resolve escalated Incidents and Service Requests within the agreed Service Level Agreements (SLAs).</p>
<p>Ability to collaborate effectively with team members, demonstrating strong teamwork and a proactive work ethic.</p>
<p>Excellent customer service skills, ensuring user satisfaction and prompt issue resolution.</p>
<p>Excellent written and verbal communication skills.</p>
<p>Proven ability to work within defined SLAs for incident and service request resolution.</p>
</div></div><div><div><div>
Licenses/Certifications Required</div>
</div></div><div></div><div><div><div>Licenses/Certifications Preferred</div>
</div><div><div>Computing Technology Industry Association (CompTIA) A+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Network+ Certification</div><div>
Computing Technology Industry Association (CompTIA) Security+ Certification</div><div>
Microsoft Certified: Azure Fundamentals</div></div></div><div><div><div>
Required Training</div>
</div></div><div></div><div><div><div>Physical Requirements</div>
</div><div><div>Moderate</div></div></div><div><div><div>
Additional Information</div>
</div><div><p>
In addition to the main corporate office, L.A. Care supports 14 Community Resource Centers across L.A County.</p><br>
<p></p><div>L.A. Care Health Plan is available 24 hours a day, &amp; 7 days a week, including holidays. Help Desk Shifts are assigned based on business need and may include but not limited to evenings, weekends, and holidays.</div>
<div>Travel to offsite locations for work required.</div>
</div></div></div><div><b>
Salary Range Disclaimer:</b> The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change.</div><br>
<div></div>
<div><b>L.A. Care offers a wide range of benefits including</b></div>
<ul><li>Paid Time Off (PTO)</li>
<li>Tuition Reimbursement</li>
<li>Retirement Plans</li>
<li>Medical, Dental and Vision</li>
<li>Wellness Program</li>
<li>Volunteer Time Off (VTO)</li></ul><div><br>
</div></div></div></div></div><p><br>
<b>Nearest Major Market: </b>Los Angeles
<br>
<b>Job Segment: </b>Service Desk, Call Center, Risk Management, Customer Service, Finance</p></div></div></div><div></div>

Help Desk Technician III

Contour Data Solutions

<div><p><b>Senior Level 1 Help Desk Admin - End User Support
</b></p><p><b>Job Location: LA Area- Customer Site</b></p><p><b>
Full time position</b></p><p><b>
Experience- 5+ years
</b></p><p><b>Salary: 60-80k</b></p><p><b>
Job Description:</b></p><p>
Contour Data Solutions is looking for a person wanting to make an immediate impact in a rapidly changing, fast paced environment. The position is part of a technology team that has responsibility for internal and customer facing solutions which are hosted in our enterprise class data centers. The Level 1 Operations Team is responsible for supporting our client's end users supporting hardware, software/applications, printer, phones etc. Position requires an experienced, highly motivated Help Desk Admin with a minimum of one to three years' experience in Help Desk Support.</p><p><b>
Major Responsibilities</b></p><ul><li>
5+ years of experience with IT helpdesk or support position.</li><li>
Ability to manage ticket queue
</li><li>First line of support to clients regarding software, hardware and systems.
</li><li>Respond to end customer issues through phone, email, remote-in software, and computer chat.</li><li>
Knows the Ins and Outs of a Network, Servers and Windows PC (HardwareOperating System)</li><li>
Have an understanding of an IP network, including switches/firewalls and how to troubleshoot different issues.</li><li>
Able to self-manage and hold themselves accountable.</li><li>
Can translate technical problems to the end user in a plain speak way that allows them to understand the problem and solution.</li><li>
Enjoy people and care to develop strong relationships with clients.</li><li>
Be an optimist at heart.</li><li>
Resolves problem situations in a professional manner.</li><li>
Experience with iPhone/iPad/Android.</li><li>
Experience supporting phone systems from Microsoft Teams
</li><li>Experience with Apple computers in a networked environment.</li><li>
Nable RMM (remote management of computers).</li><li>
Experience supporting printers/copiers in a networked environment.</li><li>
Basic knowledge of windows server environment including active directory, DHCP, DNS, services, event logs, Line of Business application installations and management.</li><li>
Support for Microsoft related technologies: Windows Server, Exchange, SQL, Office 365, Windows 7/10, etc.</li></ul><p>
</p><p><b>The Job:</b></p><ul><li>
Monitors ticket database and monitoring platform and follows up with assigned personnel to ensure timely resolution of problems</li><li>
Invokes problem escalation procedures to coordinate recovery</li><li>
Isolates problem trends and ensures that troubleshooting efforts are completed</li><li>
Solves problems and makes decisions on a daily basis to help resolve issues</li><li>
Interfaces with users of technology, employing a high degree of tact and diplomacy to promote a positive image of the department.
</li><li>Accurately communicates pertinent information to create a work environment that lends itself to the best interests of departmental personnel and customer service</li><li>
Performs duties in a cost-effective manner to avoid waste of resources without jeopardizing quality of care and service</li><li>
Above all, build professional and sincere relationships with clients and seek ways to improve their satisfaction with our service.</li><li>
Learn the ins and outs of our clients' unique work environments.</li><li>
Work to quickly resolving incidents submitted by our clients.</li><li>
Monitor alerts generated by our tools to resolve incidents before our clients are even aware.</li><li>
Enter all work as service tickets and time as it occurs.</li><li>
Interact with vendors to support customer's specific line of business applications, copiers/printers, internet service providers, etc.</li><li>
Remote access solution implementation and support: VPN, Remote Desktop, RemoteApp.</li><li>
IT environment documentation to include system reviews and recommendations.</li><li>
Communication w/customers: keeping them informed of incident progress, notifying them of impending changes or agreed outages.</li><li>
Understanding of server administration, troubleshooting, capacity planning, and disaster recovery planning.</li><li>
Create technical documentation when needed</li><li>
Work closely with the multiples constituents including customers solutions, production support, as well as network, security, desktop support, and systems administrators to optimize the systems and related components.</li><li>
Just as the Level 2/3 Engineers will be supporting you, you will also need to support them. We are a team and supporting those around us is a must!</li></ul><p>
</p><p><b>Must Have qualifications
</b></p><ul><li>Working knowledge of Windows server administration
</li><li>Proficient at using all available resources for troubleshooting and problem solving and the ability to quickly and clearly diagnose and communicate problems and ensure the resolution of any problems identified.</li><li>
Technical, analytical, interpersonal and organization skills required</li><li>
Flexibility, integrity, teamwork, and unwavering commitment to client satisfaction</li><li>
Able to take ownership of and troubleshoot a broad variety of system problems</li><li>
Ability to work well with others, as well as independently. Attention to detail.</li><li>
Position requires on-call support including planned and unplanned responses to a 24x7 environment.</li></ul><p>
</p><p><b>Bonus</b></p><ul><li>
Microsoft Certifications</li><li>
Working knowledge of ITIL principals and procedures.</li></ul><p>
</p><p><b>Non-skill requirements:</b></p><ul><li>
Pass a background check.</li><li>
Able and willing to lift 50+ lbs of equipment.</li><li>
Be legal US citizen or have a USA work permit</li><li>
Reliable transportation</li><li>
Ability to work from home and/or customer site</li></ul></div><p></p>

Senior Level One Help Desk Admin- End User Support

Ambiance Apparel

<p><b>Company Overview</b></p><p>Ambiance Apparel, based in the Downtown Los Angeles Fashion District, is a prominent manufacturer, importer, and wholesaler specializing in casual basic apparel for women and juniors. With over two decades of experience, we are committed to delivering high-quality products at competitive prices, fostering long-term relationships with retailers and wholesalers through reliable service and consistent inventory availability.</p><p><b>Job Summary</b></p><p>We are seeking a dedicated Front Desk Billing Assistant to join our dynamic team. This role is essential in managing front desk operations, facilitating billing processes, and providing exceptional customer service. The ideal candidate will possess strong organizational skills, office management experience, and proficiency with computer systems to support smooth daily operations and ensure accurate financial transactions.</p><p><b>Responsibilities</b></p><ul><li>Greet visitors and clients professionally at the front desk, maintaining excellent phone etiquette</li><li>Manage multi-line phone systems efficiently, directing calls and taking messages as needed</li><li>Handle data entry tasks accurately using QuickBooks and other office software</li><li>Prepare and process invoices, receipts, and billing statements with attention to detail</li><li>Maintain organized filing systems for billing records, client information, and correspondence</li><li>Support office management tasks such as calendar management, appointment scheduling, and document proofreading</li><li>Assist with bookkeeping duties including basic accounts receivable/payable functions and reconciling financial records</li><li>Provide exceptional customer support by addressing inquiries promptly via phone or email</li><li>Collaborate with team members to ensure timely billing and accurate data entry</li><li>Utilize Google Workspace and Microsoft Office tools to streamline administrative workflows</li></ul><p><b>Requirements</b></p><ul><li>Prior office management or clerical experience in a professional setting</li><li>Proficiency in QuickBooks accounting software</li><li>Strong computer literacy with expertise in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace</li><li>Excellent organizational skills with the ability to multitask effectively</li><li>Bilingual abilities are preferred to serve diverse client needs</li><li>Experience working as a dental or medical receptionist or personal assistant is a plus</li><li>Demonstrated phone etiquette and customer service skills</li><li>Basic bookkeeping knowledge including data entry, filing, and proofing documents</li><li>Ability to manage time efficiently and prioritize tasks in a fast-paced environment</li></ul><p>If you are an organized professional eager to contribute to a vibrant fashion company while honing your administrative skills, we encourage you to apply today. Join our team as a Front Desk Billing Assistant and play a vital role in supporting our operational excellence.</p><p>Pay: From $22.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Language:</p><ul><li>Korean (Required)</li><li>English (Required)</li><li>Spanish (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Los Angeles, CA 90021 (Required)</li></ul><p>Work Location: In person</p>

Front Desk Billing Assistant

University of Southern California

<div><p>The USC Mark and Mary Stevens Neuroimaging and Informatics Institute and Laboratory of Neuro Imaging (INI, www.ini.usc.edu) are world leaders in the development of advanced computational and scientific approaches for the comprehensive mapping of brain structure and function. LONI&rsquo;s unique multidisciplinary environment and cutting edge resources allow for integration of clinical, psychological and genotypic information with neuroimaging phenotypes for research questions in neurology, psychiatry and developmental neurobiology.</p><p>
The USC Center for Integrative Connectomics at the USC Stevens Neuroimaging and Informatics Institute is focused on understanding the multiscale organization of the brain in health and disease. The lab uses cutting-edge technology and 3D microscopy to investigate genetic, anatomical, and functional features of neuronal cell types in both rodents and humans. Our goal is to develop innovative tools and resources to help scientists better translate laboratory research into applied clinical treatments.</p><p></p><p>
We are looking to hire a Research Laboratory Technician I to manage a transgenic rodent breeding colony and 3D lightsheet microscopy imaging and analysis pipeline. The ideal candidate will have previous experience in one or both of these wet lab techniques and make at least a 2-year commitment to the position. The Research Laboratory Technician I will also be responsible for maintaining microscopy equipment, organizing study records, preparing chemical solutions for experiments, and contributing to data generation for peer-reviewed scientific publications. This position is part of a funded research collaboration studying the loss of neural circuit connectivity in animal models of neuronal degeneration.</p><p></p><p>
Preferred Qualifications:</p><ul><li>
Bachelor&rsquo;s or master&rsquo;s degree</li><li>
Wet lab experience</li><li>
Experience with mouse or rat handling and breeding colony management</li><li>
Microscopy experience</li><li>
Skills<ul><li>
General laboratory techniques</li><li>
Maintenance of laboratory notebooks</li><li>
Computer and imaging software</li></ul></li></ul><p></p><p>
The hourly rate range for this position is $22.43 - $27.00. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.</p><br>
Minimum Education: High school or equivalent, Combined experience/education as substitute for minimum education Minimum Experience: 6 - 12 months, Combined education/experience as substitute for minimum experience Minimum Field of Expertise: Ability to follow detailed instructions, oral and written</div>

Research Lab Technician I

Black Derrick Holdings, Inc.

<p><b>Weekend Front Desk Lead &ndash; Brentwood</b></p><p><b>Pay:</b> $24.00 per hour</p><p><b>Schedule:</b> Saturdays and Sundays (Required)</p><p><b>Location:</b> Los Angeles (Brentwood), CA (90049)</p><p><b>The Opportunity</b></p><p><b>Cookie Cutters Haircuts for Kids</b> is the premier children&rsquo;s hair salon in Los Angeles. Our Brentwood location is a high-volume, high-energy shop that serves a diverse clientele.</p><p>We are seeking a <b>mature, poised, and highly capable Front Desk Lead</b> to anchor our weekend operations. Backed by solid, hands-on ownership and a proven business model, we provide a stable and professional environment for a candidate who excels in a fast-paced atmosphere.</p><p><b>The Role</b></p><p>This isn't just a reception desk; it&rsquo;s the nerve center of the salon. You will be responsible for managing the &quot;theatre&quot; of a busy shop&mdash;ensuring every family has a premium experience while keeping our team of stylists on track.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Command the Lobby:</b> Manage the flow of a high-volume appointment book with precision and diplomacy.</li><li><b>Expert Communication:</b> Greet families, manage expectations during peak times, and handle parent/child interactions with patience and grace.</li><li><b>Operational Oversight:</b> Independently oversee the salon floor, making real-time decisions to maintain efficiency and service standards.</li><li><b>Financial Integrity:</b> Professional handling of our POS system, retail sales, and client data.</li></ul><p><b>Qualifications</b></p><p><b>The Right Temperament:</b> You must thrive in a bustling, high-energy environment. If you &quot;stay cool when the lobby is full,&quot; you are who we are looking for.</p><ul><li><b>Proven Reliability:</b> We are looking for a dedicated professional who takes pride in punctuality and consistent performance.</li><li><b>Experience:</b> 2&ndash;3 years in high-end retail, hospitality, or salon reception is required.</li><li><b>Language:</b> English proficiency required.</li></ul><p><b>Benefits</b></p><ul><li><b>Top-Tier Pay:</b> $24.00/hour.</li><li><b>Stability:</b> Direct support from established, involved ownership.</li><li><b>Future Planning:</b> 401(k) and 401(k) matching available through ADP.</li></ul><p>Pay: $24.00 per hour</p><p>Expected hours: 16.0 per week</p><p>Benefits:</p><ul><li>401(k)</li><li>Paid time off</li></ul><p>Work Location: In person</p>

Salon Receptionist

Godfrey Hotel Hollywood

<p>Job Summary:</p><p>We are seeking a highly organized and friendly Front Desk Agent/ Night Audit to join our dynamic hotel team. As the first point of contact for our guests, the Front Desk Agent plays a vital role in ensuring a welcoming and memorable experience for all visitors. The ideal candidate will have a strong background in hospitality management, excellent communication skills, and the ability to work effectively in a fast-paced environment.</p><p>Duties:</p><p>- Greet guests and provide a warm welcome to the hotel, ensuring a positive first impression.<br/>- Check guests in and out of the hotel, handling all relevant paperwork and administrative tasks.<br/>- Respond to guest inquiries and resolve any issues or concerns promptly.<br/>- Manage and maintain accurate records of guest information, including room assignments and special requests.<br/>- Utilize phone systems to handle internal and external calls, demonstrating exceptional phone etiquette.<br/>- Conduct night audits to ensure the accuracy of guest records and room inventory.<br/>- Provide guests with information on hotel facilities, services, and local attractions.<br/>- Maintain a clean and organized front desk area, ensuring a professional appearance at all times.<br/>- Collaborate with other hotel departments to ensure seamless guest services.<br/>- Communicate effectively with guests and colleagues in a multilingual environment, with a focus on hospitality.</p><p>Experience:</p><p>- Previous experience in a hotel or hospitality setting is essential for this role.<br/>- A strong background in hospitality management, with a focus on guest relations and hotel operations.<br/>- Experience with hotel management software and phone systems is desirable.<br/>- Bilingual or multilingual skills are highly valued, with the ability to communicate effectively with guests from diverse backgrounds.</p><p>Skills:</p><p>- Proven experience in hospitality management, with a focus on guest relations and hotel operations.<br/>- Strong communication skills, with the ability to work effectively in a fast-paced environment.<br/>- Experience with phone systems and excellent phone etiquette.<br/>- Proficiency in multiple languages, with a focus on hospitality.<br/>- Ability to work a variety of shifts, including evenings and weekends.<br/>- A keen eye for detail, with a focus on maintaining accurate records and ensuring a professional appearance.<br/>- A warm and welcoming demeanor, with a commitment to delivering exceptional guest experiences.</p><p>Job Types: Full-time, Part-time</p><p>Pay: From $22.00 per hour</p><p>Work Location: In person</p>

Front Desk Agent/ Night Audit

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>Since opening in 1928, our legendary property has been the preferred address for celebrities, royalty and the international elite &mdash; and it&rsquo;s easy to see why. Located at the intersection of Wilshire Boulevard and Rodeo Drive, we put you in the enviable heart of Beverly Hills, with designer shopping, fine dining and postcard-worthy views at our doorstep.
<p></p><p><b>Beverly Wilshire a Four Seasons Hotel
</b></p><p><b>Front Desk Agent
</b></p><p><b>Full-time
</b></p><p></p><p>The Beverly Wilshire a Four Seasons Hotel is looking for a Front Desk Agent who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels. The Front Desk Agent reports to the Assistant Director of Rooms. Work authorization for the location is required.<br>
</p><p></p><p><b>Join Our Team<br>
</b></p><p></p><p>Located at the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe. Experience CUT, Wolfgang Puck's, and become part of a iconic hotel of the Four Seasons Portfolio.
</p><p>Work on a team that is built on mutual respect, collaboration, excellent service and passion for providing above and beyond guest experiences.
</p><p>Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine&rsquo;s 100 Best Companies to work for since 1998.
</p><p></p><p><b>Join a Diverse and Talented Team:
</b></p><p></p><p>Beverly Wilshire, A Four Seasons Hotel, is one of a kind - unique in the city, and possibly the world.
</p><p></p><p>At the intersection of Wilshire and Rodeo, an international cast of personalities comes together amid urban buzz, Hollywood glamour and a sophisticated California vibe.
</p><p></p><p>Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room.
</p><p></p><p><b>Front Desk Receptionist:
</b></p><p></p><p>Beverly Wilshire, A Four Seasons Hotel, is seeking a highly motivated and service-minded individual to join Front Office Team.
</p><p></p><p>The Front Desk Receptionist welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. Checks guest out of the hotel, preparing and explaining the bill. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons&rsquo; policies.
</p><p></p><p>Candidate is preferred to have previous experience in a luxury, fast paced environment. Availability to work overnight shifts required. Candidate must have authorization to work in the United States.
</p><p></p><p><b>Preferred Qualifications and Skills:
</b></p><p></p><p>We are looking for individuals with high organizational skills. Speaking, writing and reading English is required. This position requires an applicant with a flexible schedule and the ability to work different shifts including overnight, holidays and weekends.
</p><p></p><p>What to Expect: You Will&hellip;
</p><ul><li>Be part of a cohesive team with opportunities to build a successful career with global potential
</li><li>Have access to a robust benefit plan
</li><li>Have the opportunity to engage in diverse and challenging work
</li><li>Derive a sense of pride in work well done
</li></ul><p></p><p>Hourly Rate:
</p><p>First 9 months: $26.44 (80% of contract rate)
</p><p>Next 9 months: $29.74 (90% of contract rate)
</p><p>After completion of 18 months of service: 100% of contract rate.
</p><p></p><p>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf
</p><p>Learn more about what it is like to work at Four Seasons &ndash; visit us:
</p><p>http://jobs.fourseasons.com
</p><p>http://www.linkedin.com/company/four-seasons-hotels-and-resorts
</p><p></p>Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf</div><p></p>

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