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HCLTech

<div>
 
 Desk side Engineer Role (FTE)
 
 
 This position assists customers, end users and operating staff with technical support of desktop
 
 
 computers, applications, and related technology. Interaction with multiple levels of end users,
 
 
 managers, VIPs and local technical staff is required.
 
 
 
 
 
 Support includes specification, installation, and testing of computer systems and peripherals
 
 
 within established standards and guidelines.
 
 
 
 
 
 Activities require interaction with application software and operating systems to diagnose and
 
 
 resolve unique, non-recurring problems.
 
 
 
 
 
 A good understanding of general IT services is required. &ldquo;Smart Hands&rdquo; services and
 
 
 cooperation with subject matter experts to provide &ldquo;eyes, hands and feet&rdquo; in support of
 
 
 Networking Equipment, Servers, Telecoms and other IT related equipment.
 
 
 
 
 
 
 
 
 
 
 
 Duties include (but are not limited to):
 
 
 - Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support.
 
 
 - Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support
 
 
 - Reimaging computers/hard drives in accordance with customer standards
 
 
 - IMACD function including installation and decommission.
 
 
 - Backing up and restoring settings and associated systems administration activities
 
 
 - Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.
 
 
 - Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information.
 
 
 - Move equipment associated with escalated help desk incidents and service requests
 
 
 - Performing asset inventory activities as needed.
 
 
 - Trains and orients staff on use of hardware and software.
 
 
 - Recommends and / or performs upgrades on systems to ensure longevity.
 
 
 - Performs other duties as assigned.
 
 
 
 
 
 Desired Experience:
 
 
 
 
 
 - At least 3 years of experience in the field or in a related area required
 
 
 - Dell/HP Certified Technician for ordering parts through OEM and parts replacement
 
 
 - Strong Microsoft Office skills (Outlook, Word, and Excel)
 
 
 - Strong Microsoft operating System installation and troubleshooting skills
 
 
 - Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers
 
 
 - Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
 
 
 - Basic understanding of retail store devices and how they operate
 
 
 - Ability to resolve requests for client Remotely or in-person.
 
 
 - Strong customer service skills and TechZone Support Experience
 
 
 - Ability to Support Events and Retail stores setup
 
 
 - Ability to work on Windows, MAC, IOS and Android environment
 
 
 - Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels
 
 
 - Strong written and verbal communication skills
 
 
 - Must be detail oriented and self-motivating
 
 
 - Ability to successfully pass a background security check
 
 
 - Experience including remote control of PCs and video conferencing knowledge
 
 
 - Rotational On-call for executive support, only if necessary
 
 
 - Proficiency in Regional Language
 
</div>

Deskside Engineer

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code: 2024TECH-431
 
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists.Provides technical assistance to the rest of the helpdesk team
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
 <li>
 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
 </li>
 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
 </li>
 <li>
 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Safety Responsibilities
 
 
 
 <ul>
 <li>
 Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.
 </li>
 <li>
 Comply with the requirements of RDMC RQHSE Policy and Safety Management System.
 </li>
 <li>
 Be mindful that Safety, Security, and Environmental protection are everyone&rsquo;s responsibility.
 </li>
 <li>
 All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
 </li>
 <li>
 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
 <li>
 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
 </li>
 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
 <li>
 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

Mindware

<div>
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

Mantrac Distribution

<div>
 
 
 Job Summary :
 
 
 
 
 
 
 The Technical Support Specialist provides enterprise‑level technical assistance by researching, diagnosing, and resolving hardware and software issues. This role involves taking full ownership of customer‑reported problems, identifying root causes through targeted questioning, and guiding users through step‑by‑step solutions via phone, email, or chat. The specialist tracks issues through resolution within agreed service levels, follows established procedures, and escalates complex cases to appropriate teams when necessary, ensuring timely resolution and high customer satisfaction.
 
 
 
 
 
 
 Job Description :
 
 
 
 
 
 <ul>
 <li>
 Research, diagnose, troubleshoot, and implement effective solutions to resolve a wide range of hardware and software issues.
 </li>
 <li>
 Take full ownership of customer‑reported technical issues, ensuring they are managed efficiently from initial reporting through to final resolution.
 </li>
 <li>
 Follow established standard operating procedures to escalate unresolved or complex issues to the appropriate technical teams.
 </li>
 <li>
 Engage customers by asking targeted and insightful questions to quickly identify root causes and determine the most effective resolution.
 </li>
 <li>
 Track, document, and manage computer system incidents through to completion, ensuring resolutions are delivered within agreed service‑level timeframes.
 </li>
 <li>
 Guide clients through step‑by‑step troubleshooting processes via phone, email, or chat until technical issues are fully resolved.
 </li>
 <li>
 Maintain accurate records of issues, solutions, and interactions to support knowledge sharing and continuous service improvement.
 </li>
 <li>
 Deliver a high level of customer service while balancing technical accuracy and efficiency.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements :
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.
 </li>
 <li>
 Minimum of 3 years of experience in technical support, IT support, or a similar role.
 </li>
 <li>
 Very good proficiency in spoken and written communication (English or applicable business language).
 </li>
 </ul>
</div>

Technical Support Specialist

Mastercard

<div>
 
 Our Purpose
 
 
 
 
 Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we&rsquo;re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
 
 
 
 
 Title And Summary
 
 
 
 Senior Copywriter
 
 
 Senior Copywriter, Advisors Creative Desk
 
 
 
 Overview
 
 
 
 The Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Centered on data-driven technologies and innovation, this team provides consulting, marketing, loyalty, and analytics to financial institutions and merchants globally. Marketing Services is the team within Services that develops and executes the marketing programs that help our clients achieve their marketing goals. The Advisors Creative Desk sits within Services and is responsible for ideating and creating engaging, forward-thinking, on-brand content solutions that connect our advertising partners, platforms, and our portfolio of brands.
 
 
 The Senior Copywriter is a hands-on creative role focused on developing strong ideas and delivering high-quality writing across brand, campaign, and content work. The role contributes to integrated creative thinking, partners closely with art and strategy teams, and helps elevate the quality of work across projects.
 
 
 The Role
 
 
 <ul>
 <li>
 Develop creative ideas and write high-quality copy across brand, campaign, and content initiatives.
 </li>
 <li>
 Translate strategic briefs into clear, on-brand messaging and executions.
 </li>
 <li>
 Write across formats and channels, including brand narratives, scripts, digital, social, video, print, and direct-response materials.
 </li>
 <li>
 Contribute to the development of integrated campaigns alongside art directors, motion designers, and strategists.
 </li>
 <li>
 Manage individual workstreams and deliverables across multiple briefs.
 </li>
 <li>
 Present work clearly in internal reviews and client meetings.
 </li>
 <li>
 Collaborate across disciplines to ensure consistency and quality across all touchpoints.
 </li>
 <li>
 Stay informed on cultural, digital, and platform trends, bringing fresh thinking into the work.
 </li>
 <li>
 Participate constructively in feedback and review sessions.
 
 
 
 </li>
 </ul>
 
 All About You
 
 
 
 <ul>
 <li>
 Minimum 8 years of copywriting experience within full-service advertising agencies, in senior creative roles below Creative Group Head level, preferably within global network agencies.
 </li>
 <li>
 Strong portfolio demonstrating conceptual brand and integrated campaign work across social, digital, and multimedia.
 </li>
 <li>
 Proven ability to translate strategy and insights into compelling, well-crafted creative work.
 </li>
 <li>
 Experience working across multiple channels in a digital-first environment.
 </li>
 <li>
 Strong collaboration skills.
 </li>
 <li>
 Clear and confident communication and presentation skills.
 </li>
 <li>
 Strong understanding of the digital landscape, social platforms, and emerging trends.
 </li>
 <li>
 Experience working on finance or financial services brands.
 </li>
 <li>
 Proficiency in English &amp; Arabic; additional languages are a plus,
 </li>
 <li>
 Bachelor&rsquo;s degree or equivalent; an advanced degree is a plus.
 
 
 
 </li>
 </ul>
 
 Corporate Security Responsibility
 
 
 
 All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
 
 
 <ul>
 <li>
 Abide by Mastercard&rsquo;s security policies and practices;
 </li>
 <li>
 Ensure the confidentiality and integrity of the information being accessed;
 </li>
 <li>
 Report any suspected information security violation or breach, and
 </li>
 <li>
 Complete all periodic mandatory security trainings in accordance with Mastercard&rsquo;s guidelines.
 </li>
 </ul>
</div>

Senior Copywriter

LeadInTop

<div>
 
 We are looking for a professional, organized, and friendly
 
 Receptionist
 
 to be the first point of contact for our company. The ideal candidate will handle front-desk duties, manage communications, assist visitors, and ensure smooth daily operations.
 
 
 
 
 
 Requirements
 
 
 <li>
 Manage the front desk area to ensure it is organized, clean, and presentable always.
 
 </li>
 <li>
 Handle incoming and outgoing mail.
 
 </li>
 <li>
 Provide administrative support such as data entry, printing, scanning, and filing.
 
 </li>
 <li>
 Maintain office supplies inventory and place orders when needed.
 
 </li>
 <li>
 Communicate effectively with staff and management to support daily office operations.
 
 </li>
 <li>
 Follow company procedures and security protocols
 
 </li>
 <li>
 Time management
 
 </li>
 <li>
 Adaptability
 
 </li>
 <li>
 Teamwork
 
 </li>
 <li>
 Confidentiality
 
 </li>
 <li>
 Professionalism
 
 </li>
 <li>
 Bachelor&rsquo;s degree or relevant diploma preferred.
 
 </li>
 <li>
 Previous experience as a Receptionist, Front Desk Officer, or similar role is a plus.
 
 </li>
 <li>
 Excellent communication skills (verbal &amp; written).
 
 </li>
 <li>
 Strong organizational and multitasking abilities.
 
 </li>
 <li>
 Professional appearance and positive attitude.
 
 </li>
 <li>
 Proficiency in MS Office (Word, Excel, Outlook).
 
 </li>
 <li>
 Ability to handle pressure and remain calm in fast-paced environments.
 
 </li>
 <li>
 Strong attention to detail and problem-solving skills.
 
 </li>
 <li>
 Ownership is a must.
 
 
 
 
 </li>
 Benefits
 
 
 <ul>
 <li>
 Fixed shift from 10:00 am to 6:00 pm
 
 </li>
 <li>
 Basic salary
 
 </li>
 <li>
 Medical insurance
 
 </li>
 <li>
 Social insurance
 
 </li>
 <li>
 Fridays &amp; Saturdays are off
 
 </li>
 </ul>
</div>

Receptionist

Explore 286+ Help desk technician in Cairo this May. Find roles across top companies and apply now to boost your career.

286 help desk technician jobs In Cairo

Deskside Engineer

IT Specialist

IT Specialist

Technical Support Engineer

Technical Support Specialist

Senior Copywriter

Receptionist