customer service coordinator Jobs in Cairo

customer service coordinator

installation engineer

it help desk

chat support english advisor - technical non-voice account Jobs in Cairo

chat support english advisor - technical non-voice account

controls specialist

help desk technician

Breadfast

<div>
 
 Breadfast is a leading Q-Commerce player based out of Cairo, backed &amp; trusted by the world&rsquo;s largest incubation and investment institutions; Y Combinator and 500 Startups. Breadfast delivers groceries, including bakeries, fruits &amp; vegetables, and household essentials through a unique mobile application. We operate a tech-enabled end-to-end supply chain starting from in-house manufacturing facilities right to last-mile facilities, cutting the manufacturing to customer time to a quarter of that of traditional supply chains, delivering a game-changing grocery-shopping experience. With 7 years of operational experience and 4,000 team members, Breadfast is setting strong on its vision of expanding our product and service offering &ldquo;from Bread to everything&rdquo; and expanding &ldquo;from Cairo to everywhere.&rdquo;
 
 
 
 
 
 
 Job Description
 
 
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 IT Department Assets management.
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 Solving network problems and devices issues in our main office and branches.
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 Installing internet networking in our new branches
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 Providing support in person, over the phone, or via remote access.
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 Diagnosing issues with computer software, peripherals, and hardware.
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 Running software diagnostic tools and physically inspecting hardware systems.
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 Talking to employees through basic problem-solving processes.
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 Providing basic computer training.
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 Installing and upgrading hardware and software systems.
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 Writing training manuals.
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 Following up with employees regarding the previously solved issues.
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 Completing support tickets.
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 </ul>
 
 
 Requirements:
 
 
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 0-2 years working as a Help Desk.
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 Basic knowledge of networking and Firewalls.
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 Advanced knowledge of computer hardware systems, including Motherboards, memory modules, and processors.
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 Knowledge of computer software systems, including operating systems, office applications, and basic software skills
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 Excellent analytical and diagnostic skills.
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 Advanced knowledge of help desk software and remote-access systems.
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 Ability to troubleshoot complex hardware and software issues.
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 High-level communication skills.
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 Patience and understanding.
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 </ul>
 
 
</div>

IT Help Desk

TLD-THE LAND DEVELOPERS

<div>
 
 Company Overview
 
 
 
 TLD - THE LAND DEVELOPERS is a leading Real Estate company, known for its legacy of catering to clients' perspectives, needs, and life aspirations. Inaugurated in 2018, TLD leverages decades of experience in hospitality, tourism, retail, franchising, and real estate to execute challenging projects with optimum quality. With a deep understanding of Egypt's top-tier locations and infrastructure, TLD is dedicated to growing communities and maintaining high-quality developments. Our innovative approach ensures sustainability and excellence in every project.
 
 
 
 Job Summary
 
 
 
 The IT Help Desk provides essential technical support to our internal teams and clients, ensuring smooth operations and efficient problem resolution. This role involves troubleshooting hardware and software issues, managing user accounts, and maintaining IT systems.
 
 
 
 Key Responsibilities
 
 
 
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 Provide first-line support for IT-related issues via phone, email, and in-person
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 Diagnose and resolve technical hardware and software issues
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 Assist with the setup and configuration of new hardware and software
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 Maintain an inventory of IT assets and ensure proper documentation
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 Collaborate with other IT team members on projects and escalated issues
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 Conduct training for staff on new technologies and systems
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 Monitor and maintain IT system performance and security
 
 
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 </ul>
 
 Required Qualifications
 
 
 
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 2-4 years of experience in IT support or a related field
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 Proficiency in Windows and Mac operating systems
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 Experience with troubleshooting common software applications and hardware devices
 
 
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 Preferred Qualifications
 
 
 
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 Experience in a corporate IT environment
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 Familiarity with network configurations and troubleshooting
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 Previous experience with ticketing systems
 
 
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 Skills And Competencies
 
 
 
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 Strong problem-solving skills and attention to detail
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 Excellent communication and interpersonal skills
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 Ability to work both independently and as part of a team
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 Time management skills and the ability to prioritize tasks effectively
 
 
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 Education and Certifications
 
 
 
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 bachelor&rsquo;s degree, information technology/ computer science
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</div>

Excis Compliance

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
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 Client in 190+ countries
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 6000+ Engineers
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 200+ Enterprise Clients
 
 
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 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
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 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
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 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
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 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 
 
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 Requirements
 
 
 
 What You Need:
 
 
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 Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms).
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 Defined escalation procedures and collaboration with higher-level support teams for complex incidents.
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 Up-to-date documentation, knowledge base articles, and standard operating procedures.
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 Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs.
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 Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.
 
 
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 Site Address
 
 
 
 Plot: 52 Cairo plant 4th, Industrial Zone - 6 October City - Egypt
 
 
 6TH OCTOBER CITY - CAIRO, 12566, Egypt
 
 
 
 Benefits
 
 
 
 Why Join Us?
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

Desktop Support Technician L1 EG

geidea

<div>
 
 Established in 2008,
 
 Geidea
 
 epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 Geidea
 
 makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market.
 
 
 
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking:
 
 
 www.geidea.net
 
 
 
 
 
 
 
 To maintain competitive advantage as we grow, we are currently looking for a new
 
 Customer Support Specialist:
 
 
 
 
 
 
 
 Job purpose:
 
 
 
 
 
 
 Responsible for ongoing remote support of our Geidea-POS customers. Answer customer queries and resolve technical issues to provide an excellent customer experience.
 
 
 
 
 
 
 Key accountabilities and decision ownership:
 
 
 
 
 
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 Supporting Geidea POS customers and related solutions remotely through chat, phone and email.
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 Ensuring a prompt response to all customer queries, keeping the customer informed of the progress.
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 Provide excellent customer experience through technical support.
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 Communicate clearly and empathetically to technical and non-technical users alike and provide a solution.
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 Document issues and resolutions accurately, clearly and in a timely manner within the ticketing system
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 Effectively triage the type of issue - misconfiguration, retraining, or software bug and report it to development team using internal tools.
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 Retraining customers in software and hardware use when needed by demonstrating remotely and responding to customer questions.
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 </ul>
 
 
 
 
 
 Must Have Technical / Professional Qualifications:
 
 
 
 
 
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 0-2 years&rsquo; experience in a support role in SAAS or Cloud-based POS
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 Bachelor&rsquo;s degree or professional qualification in IT, Software, Engineering or Networking is a plus
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 Experience with ECR, POS devices and network printers a plus
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 Experience with support ticketing systems a plus
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 Experience with remote access software like Team Viewer or Anydesk is a plus.
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 Language: Fluent in English and native Arabic.
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 Join our dynamic team as a
 
 Customer Support Specialist
 
 and contribute to our FinTech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.
 
 
 
 
 
 
 Our values
 
 guide how we think and act - They describe what we care about the most.
 
 
 
 
 
 
 Customer first
 
 - It&rsquo;s embedded in our design thinking and customer service approach.
 
 
 
 Open
 
 - Openness allows us to constantly improve and evolve.
 
 
 
 Real
 
 - No jargon and no excuses!
 
 
 
 Bold
 
 - Constantly challenging ourselves and our way of thinking.
 
 
 
 Resilient
 
 &ndash; If we fail, we bounce back stronger than before
 
 
 
 Collaborative
 
 - We know that we can achieve a lot more as a team.
 
 
 
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Customer Support Specialist

Advansys

<div>
 
 Advansys
 
 is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation &amp; Strategic Outsourcing.
 
 
 Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food &amp; manufacturing.
 
 
 
 Description:
 
 
 
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 Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person
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 Troubleshoot hardware and software problems on desktops, laptops, and peripherals
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 Install, configure, and maintain computer systems and software applications
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 Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory
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 Document and track support requests using the ticketing system, ensuring timely resolution
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 Assist in the deployment of IT equipment and ensure systems are operational
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 Implement and maintain security measures to protect sensitive data and network integrity
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 Participate in team projects, providing support and input on system configurations and upgrades
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 Conduct training sessions for users on software applications and IT best practices
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 Stay updated on the latest technology trends and IT practices to provide the best support
 
 
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 </ul>
 
 Requirements
 
 
 
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 Bachelor's degree in Computer Science, Information Technology, or a related field
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 1-3 years of experience in an IT support or technical support role
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 Strong understanding of desktop operating systems (Windows, macOS) and common software applications
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 Experience with hardware troubleshooting and repair
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 Knowledge of networking concepts and basic network troubleshooting
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 Familiarity with ticketing systems for tracking support requests
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 Excellent communication and customer service skills
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 Ability to work independently as well as in a team environment
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 Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus
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 </ul>
</div>

IT Support Engineer

E Concept Aesthetics

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Receptionist at E Concept Aesthetics. The Receptionist will be responsible for:
 
 
 <ul>
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 Greeting clients and visitors.
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 Managing phone calls and emails.
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 Scheduling appointments and maintaining calendars.
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 Providing clerical support and handling paperwork.
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 Ensuring a welcoming and organized front desk area.
 
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 Qualifications
 
 
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 Excellent Phone Etiquette and strong Communication skills
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 Experience with Receptionist Duties and Clerical Skills
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 Customer Service orientation
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 Professional appearance and behavior
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 Ability to multitask and manage time efficiently
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 High school diploma or equivalent; additional qualifications are a plus
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</div>

receptionist for Aesthetic clinic

Bayantech

<div>
 Join our team today!
 
 
 Embrace the opportunity to grow and learn within a leading global company that values your contributions. At BayanTech, we foster innovation, talent development, and inclusivity. Experience a supportive work environment with opportunities for growth and a hybrid work model to promote work-life balance. If you are enthusiastic about IT and thrive in diverse environments, we invite you to join our team!
 
 
 
 Job Summary:
 
 
 
 We are looking for a highly motivated IT Intern to support our IT team in various tasks and gain hands-on experience in troubleshooting, system administration, and customer support. This internship is designed to provide practical exposure to both technical and soft skills in the IT support and service desk domain. You will have the opportunity to enhance your skills in Windows OS installation, network troubleshooting, software support, data management, and more.
 
 
 
 Key Responsibilities:
 
 
 
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 Assist in installing, configuring, and updating Windows operating systems. Troubleshoot and resolve OS-related issues, including driver updates and hardware compatibility.
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 Support the installation and configuration of software applications such as Microsoft Office, web browsers, and security tools.
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 Assist with troubleshooting network issues related to LAN/WAN, Wi-Fi connectivity, and VPN configurations.
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 Perform local data backup and restore operations to ensure data safety and disaster recovery.
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 Solve IT issues related to operating system errors, application crashes, and network connectivity.
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 Help in managing antivirus software and endpoint protection solutions, ensuring security policies are enforced across systems.
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 Implement strategies to back up users' data and ensure they have safe copies of their files and documents.
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 Assist with handling real employee IT tickets, providing support via email, phone, or in person. Focus on improving customer service and problem-solving skills.
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 Provide remote IT support using tools such as RDP, TeamViewer, and AnyDesk. Troubleshoot issues remotely to improve response time.
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 Follow best practices for documenting IT issues, solutions, and updates. Maintain detailed reports and contribute to security awareness.
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 Take full ownership of tickets from request to resolution, and ensure follow-up with end-users to verify satisfaction.
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 Collaborate with other departments and provide assistance in various IT projects. Conclude your internship with a final assessment of both technical skills and teamwork abilities.
 
 
 
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 Qualifications:
 
 
 
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 Currently pursuing or recently graduated with a degree in IT, Business Administration, CS, or a related field.
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 Strong interest in recruitment and talent acquisition.
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 Excellent verbal and written communication skills.
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 Strong organizational skills and attention to detail.
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 Proficiency in English (written and spoken).
 
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</div>

IT Intern

Explore 286+ Help desk technician in Cairo this September. Find roles across top companies and apply now to boost your career.

286 help desk technician jobs IN Cairo

IT Help Desk

IT Help Desk

Desktop Support Technician L1 EG

Customer Support Specialist

IT Support Engineer

receptionist for Aesthetic clinic

IT Intern