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Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 
 At least 2 years of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 
 
 Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer

<div>
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 <ul>
 <li>
 Client in 190+ countries
 </li>
 <li>
 6000+ Engineers
 </li>
 <li>
 200+ Enterprise Clients
 
 
 </li>
 </ul>
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 </li>
 <li>
 Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 </li>
 <li>
 Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 What You Need:
 
 
 <ul>
 <li>
 Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Travel different sites for IT support
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
</div>

IT Support Field Engineer

VIA University College

<div>
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 &middot; Client in 190+ countries
 
 
 
 &middot; 6000+ Engineers
 
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 
 
 
 
 
 &middot; Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
 
 
 
 &middot; Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
 
 
 
 &middot; Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
 
 
 
 
 
 Requirements
 
 
 
 What You Need:
 
 
 
 
 
 
 &middot; Minimum 2 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
 
 
 
 &middot; Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 
 
 
 &middot; Excellent customer service, communication, organization, multitasking, and documentation skills.
 
 
 
 &middot; Travel different sites for IT support
 
 
 
 &middot; Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 
 
 
 
 
 
 
 
 Benefits
 
 
 
 We do provide transportation reimbursements
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
 
 
 
 
</div>

RATP Dev Mobility Cairo

<div>
 The role is to ensure proper computer operations so that end users can accomplish their daily tasks.This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at desktop level.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 <ul>
 <li>
 Resolve assigned customer technical issues (diagnosis, intervention, alert)
 </li>
 <li>
 Escalate as required, within a proper time frame
 </li>
 <li>
 Meet SLA&rsquo;s
 </li>
 <li>
 Communicate to customers clearly, effectively and professionally
 </li>
 <li>
 Participate in On-Call/After Hours Rotation
 </li>
 <li>
 Manage materials resources
 </li>
 <li>
 Other duties and responsibilities might be assigned
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 <ul>
 <li>
 Fluent in English and Arabic
 </li>
 <li>
 Microsoft Office Programs
 </li>
 <li>
 Microsoft Desktop Operating Systems
 </li>
 <li>
 Windows Server Administration
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 Computer Networking, including switches, routers and wireless access points
 </li>
 <li>
 Knowledge of print drivers, print servers and multi-function printer maintenance
 </li>
 <li>
 Ability to communicate problems with supervisors as they become known.
 </li>
 <li>
 Demonstrated ability to actively listen to technical problems conveying commitment toward finding a timely resolution of the situation
 </li>
 <li>
 Demonstrated ability to read, analyze and interpret technical documents, work orders, invoices, instruction sheets. .
 </li>
 <li>
 Demonstrable knowledge of IT and software system assurance including Cyber Security, Software Licenses, Disaster recovery and IT Security.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 At least 3 years&rsquo; experience as an IT Technician
 </li>
 <li>
 Understanding of IT technologies including but not limited to Windows Operating Systems, O365 Suite of Applications, Computer hardware and accessories.
 </li>
 <li>
 Familiarization with software/Applications including but not limited to ERP systems, SharePoint, Maximo, MS O365.
 </li>
 <li>
 SLA management
 </li>
 <li>
 Managing and supporting computers, applications and accessories.
 </li>
 <li>
 Demonstrates a high degree of analytical skills and the ability to be both structured and flexible.
 
 
 </li>
 </ul>
 DESIRED BEHAVIORS
 
 
 <ul>
 <li>
 Ability to meet deadlines.
 </li>
 <li>
 Ability to manage conflict situations,
 </li>
 <li>
 Reactivity, rigor, go-ahead.
 </li>
 <li>
 Relationship: communication, Teamwork.
 </li>
 </ul>
</div>

IT Specialist

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

American Association for Continuous Education

<div>
 
 Daily User Support
 
 
 
 <ul>
 <li>
 Technical Support Tickets: Handling user issues through a ticketing system.
 
 </li>
 <li>
 Technical support for networks, software, and hardware.
 
 </li>
 <li>
 Operating System Support: Such as Linux, macOS, and Windows.
 
 </li>
 <li>
 Software Management: Including ERP systems and antivirus software.
 
 
 </li>
 </ul>
 Device and Software Management
 
 
 
 <ul>
 <li>
 Installation and maintenance of operating systems and applications.
 
 </li>
 <li>
 Backup and recovery of files and data.
 
 
 </li>
 </ul>
 Network and Communication Management
 
 
 
 <ul>
 <li>
 Setting up and maintaining local area networks (LAN) and wireless networks (Wi-Fi).
 
 </li>
 <li>
 Updating network security and passwords.
 
 
 </li>
 </ul>
 Security and Protection
 
 
 
 <ul>
 <li>
 Security Policies: Establishing and implementing security policies.
 
 </li>
 <li>
 Monitoring for viruses and intrusion attempts.
 
 
 </li>
 </ul>
 Internal Systems and Applications
 
 
 
 <ul>
 <li>
 Management of systems such as CRM and ERP.
 
 
 </li>
 </ul>
 Documentation and Reporting
 
 
 
 <ul>
 <li>
 Regular reports on performance, security, and services provided.
 
 </li>
 </ul>
 
 If you have any questions about any part of this content or need further details, feel free to ask!
 
 
 
 
 
 Requirements
 
 
 
 Educational Background:
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 
 
 Experience:
 
 
 
 From 1 to 2+ years of proven experience in IT support or a similar role
 
 
 Experience with network management, software installation, and system administration.
 
 
 
 
 Technical Skills:
 
 
 
 -Proficiency in operating systems (Windows, Linux, macOS).
 
 
 -Familiarity with network infrastructure (routers, switches, firewalls).
 
 
 -Knowledge of hardware troubleshooting and repair.
 
 
 -Understanding of security practices and software (firewalls, antivirus, etc.).
 
 
 
 
 Soft Skills:
 
 
 
 -Strong problem-solving and analytical skills.
 
 
 -Excellent communication skills, both verbal and written.
 
 
 -Ability to work in a team and independently.
 
 
 -Strong customer service orientation.
 
 
 
 
 Additional Qualifications:
 
 
 
 -Ability to handle multiple tasks and prioritise effectively.
 
 
 -Familiarity with cloud services and virtual environments.
 
 
 
 Benefits
 
 
 
 We Offer
 
 
 &bull; Attractive salary package
 
 &bull; Quarterly commission scheme
 
 &bull; Social &amp; Medical insurance
 
 &bull; Mobile allowance
 
 &bull; Professional training and development programs
 
 ______________
 
 
 
 Working Conditions
 
 
 &bull; Full-time: 9 AM &ndash; 5 PM or 10 AM &ndash; 6 PM
 
 &bull; 5 working days
 
 &bull; Days off: Friday &amp; Saturday
 
 &bull; Work location: Nasr City or Dokki office
 
 
 
</div>

IT Help Desk

SSC HR Solutions

<div>
 : Major Functions:
 
 
 Technical support for PCs and accessories.
 
 
 II: Basic Duties &amp; Responsibilities:
 
 
 ❑ Troubleshooting and fault isolation on PC's, 60%
 
 
 ❑ Installs and configures accessories components such as Printers and Scanners in multi-user, PC's.20%
 
 
 ❑ Provides full user PCs support to customs employees in site.20%
 
 
 
 Requirements
 
 
 
 Basic Qualification:
 
 
 A: Education:
 
 
 (Bachelor degree in Computer Science or a related field
 
 
 B: Experience:
 
 
 <ul>
 <li>
 Two years experience in desktop hardware, software, and peripherals in a networked environment
 </li>
 <li>
 Good working knowledge and ability to use all available technical resources pertaining to desktop installation,
 
 
 </li>
 </ul>
 maintenance and troubleshooting.
 
 
 <ul>
 <li>
 Experience working independently with strong self-motivation and time management skills
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Ability to learn new computer applications and office equipment as needed
 </li>
 <li>
 Ability to work and help non-technical desktop users.
 
 
 </li>
 </ul>
 C: Skills:
 
 
 ❑ Languages:Arabic / English
 
 
 ❑ Computer: windows , Microsoft office, PCs, printers, scanner
 
 
 ❑ Other:
 
 
 D: Training Required:
 
 
 ❑ At least ... A+, MCSE ...
 
 
 E: Minimum time required in the job to fully performance the duties:
 
 
 F: supervision: - Supervised by: .........IT Site Supervisor......................... - Supervising: .................... None ................................... (titles to be recorded)
 
 
 IV: Competencies:
 
 
 A: Communication Skills
 
 
 B: Team skills
 
 
 C: Ability to learn
 
 
 D: Initiative
 
 
 E: Customer focus
 
 
 V: Key Performance Indicators:
 
 
 A: Creative Problem Solving and Decision Making
 
 
 B: Customer Service Excellence
 
 
 C: Team Spirit
 
 
 D: Interpersonal Communication
 
 
 E: Work Ethics
 
 
 <ul>
 <li>
 </li>
 <li>
 Benefits offered:
 
 
 </li>
 </ul>
 Individual medical insurance, social insurance, and transportation from designated pickup points (for Sokhna)
 
 
 <ul>
 <li>
 </li>
 <li>
 Travel requirements:
 
 
 </li>
 </ul>
 Currently based in Maadi, but you must be open to relocating or traveling to Sokhna once required
 
 
 <ul>
 <li>
 Work location and model: Onsite (primarily Maadi, with possible work from Sokhna)
 </li>
 <li>
 </li>
 <li>
 Residential location preference: Preferably Cairo
 </li>
 <li>
 Fluency in English is a must as they will be dealing with suppliers all over the world
 </li>
 </ul>
</div>

IT Support

Explore 371+ Help desk technician in Cairo this December. Find roles across top companies and apply now to boost your career.

371 help desk technician jobs IN Cairo

Desktop Support Engineer

IT Support Field Engineer

IT Support Field Engineer

IT Specialist

Support Engineer

IT Help Desk

IT Support