technical support engineer

it help desk

it specialist

technical consultant

assistant it manager

help desk technician

DigiSay

<div>
 The Big Picture
 
 
 DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.
 
 
 Job Role
 
 
 The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Service Desk Support Technician is to provide first line support for all staff at the company. The Service Desk Support Technician is responsible for logging incidents and service requests and resolving support requests ensuring that service levels and targets are achieved. Service Desk staff work in a dynamic, fast-paced environment which provides services over the phone, through email, phone, in person and self-service.
 
 
 Main
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line support to users in the operation and troubleshooting of hardware, including printers, scanners, laptops, and other external devices.
 </li>
 <li>
 Diagnose and resolve software and hardware incidents, including operating systems (Windows and macOS) and a wide range of software applications.
 </li>
 <li>
 Support IT suite operations by creating and maintaining instructional materials (printed and online) to help users become more self-sufficient and reduce support calls.
 </li>
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 Deliver inductions and basic training sessions on IT facilities and services for new staff or users as required.
 </li>
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 Conduct &ldquo;laptop clinics&rdquo; to assist staff with device setup, maintenance, and troubleshooting.
 </li>
 <li>
 Respond promptly to logged IT incidents, ensuring accurate documentation and timely updates to users.
 </li>
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 Take ownership of issues by performing problem analysis and implementing temporary or permanent fixes to restore service as quickly as possible.
 </li>
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 Escalate unresolved incidents to higher-level technical teams when necessary, while maintaining communication with the user until resolution.
 </li>
 <li>
 Assist in maintaining the IT asset inventory and ensuring compliance with IT policies and procedures.
 
 
 </li>
 </ul>
 
 Qualifications And Skills
 
 
 
 <ul>
 <li>
 Basic understanding of computer hardware, operating systems (Windows and macOS), and common office software (Microsoft 365, Google Workspace, etc.).
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Customer-service oriented with attention to detail and patience when handling user issues.
 </li>
 <li>
 Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any field, preferably in Information Technology or related studies.
 </li>
 <li>
 1-3 years of Experience in relevant field.
 </li>
 <li>
 Very good self learning and problem solving skills.
 </li>
 <li>
 Excellent Knowledge of (Installing Hardware / Software, Troubleshoot).
 </li>
 </ul>
</div>

IT Help Desk

Orange Business

<div>
 
 About Us
 
 
 
 NA
 
 
 
 About The Role
 
 
 
 
 Operations handling and coordination for Equant &amp;FT :
 
 
 
 <ul>
 <li>
 Monitoring daily active Tickets ensuring issues are communicated clearly.
 </li>
 <li>
 Providing 2nd level to the IT Help desk in Network, Active Directory, Security and Remote Access.
 </li>
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 Troubleshooting and managing complex incidents acting as 2nd level within the time frame agreed with the business.
 </li>
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 Providing an interface between Equant and FT subsidiaries.
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 Managing access to French applications for Equant users.
 </li>
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 Performing and managing technical/1st level escalations in line with ITSM Fault Management.
 </li>
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 Assisting in the coordination of major outages and participating in crisis management and post mortems for outages.
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 Being part of pilots projects, major projects and changes as a main contributor providing testing, analysis and feedback to the project owners.
 </li>
 <li>
 IT CSM for Sita and Orange Poland.
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 Experience in 2nd or 3rd level support is a plus.
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 HCL Domino Admin role including :
 </li>
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 Change Management &ndash; Validate and apply changes to server, application configuration or architecture, as requested by the customer or by Engineering teams
 </li>
 <li>
 Technical management &ndash; perform pro-active service maintenance actions to maintain service availability and reduce risk
 
 
 </li>
 </ul>
 
 Migration &ndash; When required, coordinate and perform migrations/upgrades (eg. migration of users from previous to
 
 
 
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Analyst

RATP Dev Mobility Cairo

<div>
 
 Job Purpose
 
 
 
 The IT Specialist plays a key role in supporting the organization&rsquo;s IT operations by ensuring the smooth functioning of computer systems and related technologies. The purpose of this role is to provide end users with reliable support so they can effectively carry out their daily work tasks.
 
 
 The position requires the ability to receive, prioritize, document, and resolve help requests raised by end users. This often includes direct hands-on technical assistance, proactive communication, and timely escalation of issues when needed. By maintaining system reliability and user satisfaction, the IT Specialist contributes directly to the overall performance and efficiency of the department.
 
 
 
 Responsibilities/Duties
 
 
 
 
 Profil de candidat recherch&eacute; :
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 
 <ul>
 <li>
 Provide first-line support by receiving and accurately diagnosing user incidents, ensuring that problems are clearly understood before initiating corrective actions.
 </li>
 <li>
 Resolve issues independently whenever possible and escalate cases promptly to higher support levels if the resolution is beyond the assigned authority or expertise.
 </li>
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 Ensure that all communication with users is carried out in a clear, professional, and service-oriented manner, reinforcing user confidence in the IT function.
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 <li>
 Participate actively in on-call or after-hours support schedules, providing continuity of IT services outside regular working hours.
 
 
 </li>
 </ul>
 
 Service Management
 
 
 
 <ul>
 <li>
 Adhere to and help enforce established Service Level Agreements (SLAs), ensuring that user requests and incidents are addressed within agreed timeframes.
 </li>
 <li>
 Document all actions taken in response to incidents or service requests, maintaining accurate records in the ticketing and tracking systems.
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 Assist in managing IT tools, equipment, and resources, ensuring they are maintained in proper working condition and used responsibly.
 </li>
 <li>
 Carry out additional duties assigned by the IT Support Supervisor, supporting the team&rsquo;s overall goals and operational priorities.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, IT, computer engineering, or any related field.
 </li>
 <li>
 A strong command of both English and Arabic is required, with fluency in speaking, reading, and writing. Knowledge of French is considered an additional advantage.
 </li>
 <li>
 Solid knowledge of Microsoft Office applications and their practical use in a business environment.
 </li>
 <li>
 Familiarity with Microsoft Desktop Operating Systems and Windows Server administration is required to effectively support end users.
 
 
 </li>
 </ul>
 
 Knowledge
 
 
 
 <ul>
 <li>
 A working understanding of computer networking, including the basic configuration and troubleshooting of switches, routers, and wireless access points.
 </li>
 <li>
 Familiarity with the operation and maintenance of print drivers, print servers, and multifunction printers.
 </li>
 <li>
 Ability to communicate emerging problems or recurring issues to supervisors in a timely and structured manner.
 </li>
 <li>
 Demonstrated ability to interpret and work with technical documentation, including work orders, instruction sheets, and system-related manuals.
 </li>
 <li>
 Awareness of IT and software assurance practices, including cyber security, system recovery, software licensing, and IT security fundamentals.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 3-5 years&rsquo; professional experience in an IT support or technician role.
 </li>
 <li>
 Hands-on experience in supporting and troubleshooting Windows Operating Systems, O365 Suite of Applications, and general computer hardware.
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 Exposure to enterprise applications and systems such as ERP systems, SharePoint, Maximo, and MS O365.
 </li>
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 Experience in monitoring, supporting, and maintaining computers, software applications, and accessories in a professional setting.
 </li>
 <li>
 Practical experience working with service delivery based on SLAs, ensuring responsiveness and accountability.
 
 
 </li>
 </ul>
 
 Desired Behaviors &amp; Experiences
 
 
 
 <ul>
 <li>
 The ability to plan and organize work effectively to meet set deadlines and deliver on commitments.
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 <li>
 A calm and constructive approach when faced with conflict or high-pressure situations, showing resilience and problem-solving ability.
 </li>
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 A proactive, dependable, and disciplined attitude toward assigned tasks, with a willingness to take initiative.
 </li>
 <li>
 Strong communication and interpersonal skills, enabling effective collaboration with colleagues, supervisors, and end users.
 </li>
 <li>
 A cooperative team spirit that encourages knowledge sharing and mutual support within the IT team.
 </li>
 <li>
 Accountability for work outcomes, demonstrating integrity and commitment to service quality in every task undertaken.
 </li>
 </ul>
</div>

IT Specialist

ETISAL International Group

<div>
 
 We Are Hiring Technical Support For A Chat Account In Maadi, Cairo
 
 
 &bull;Monthly Incentives + Monthly Attendence Allownce
 
 
 &bull; Net Salary: From 11K To 14k Based on Your English Level
 
 
 &bull;Graduates Are Welcome
 
 
 &bull;Technical Background
 
 
 &bull;English Level B2
 
</div>

English Technical Customer Service (Chat Account)

Hyde Park Developments

<div>
 <ul>
 <li>
 Provide first-level technical support to end-users, resolving hardware, software, and connectivity issues
 </li>
 <li>
 Install, configure, and update software applications on end-user devices
 </li>
 <li>
 Conduct hardware diagnostics and repairs on desktops, laptops, printers, etc
 </li>
 <li>
 Manage Hyde Park's servers and network infrastructure
 </li>
 <li>
 Administer and troubleshoot email system, network and internet connection, server's software and hardware related problems
 </li>
 <li>
 Monitor LAN/WAN performance and availability providing second level support for all IT related issues
 </li>
 <li>
 Determine software and hardware requirements to ensure the availability and reliability of IT systems and services
 </li>
 <li>
 Install and configure computer hardware operating systems, applications, and IP phones
 </li>
 <li>
 Monitor and maintain computer systems and networks including troubleshooting for system and network problems, diagnosing and solving hardware/software faults
 </li>
 <li>
 Set up new users' accounts and profiles, deal with password issues, and support management in all IT related topics
 
 
 </li>
 </ul>
 Manage all IT assets including performing regular checks and maintenance on computer equipment, maintaining an up-to-date register of all equipment, and purchasing all IT requirements
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum 5 years of relevant experience
 </li>
 <li>
 Bachelor`s degree in IT, Computer Science or any relevant discipline
 </li>
 <li>
 Experience in computer hardware and software installing
 </li>
 <li>
 Strong experience in servers management, security measures, and data protection
 </li>
 </ul>
</div>

Technology Operations Senior Engineer

Intellias

<div>
 
 
 About Intellias
 
 :
 
 
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 About the projec
 
 t:
 
 
 Our client is an innovative global Tobacco company from the Fortune 500. Consumer Goods Producer and Retailer with headquarters in Switzerland that sells its products in 130 countries. Intellias mission is to support its strategy and efforts in the Digital and eCommerce space.
 
 
 A newly conceptualized Digital Eco System is comprised of set of capabilities including online shop &amp; website, linking online &amp; offline, customization &amp; personalization, engagement &amp; membership, digital product &amp; services.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Take an active part in issue resolution of any complexity, severity or scale
 </li>
 <li>
 Set up new e-commerce websites on production environment, ensuring smooth deployment and functionality
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 <li>
 Reconfigure components of ecommerce websites via CMS's on production environment
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 <li>
 Be reliable, friendly and trustworthy frontline of the support/service desk
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 <li>
 Respond and react to incoming issue requests
 </li>
 <li>
 Assist and help users resolve their issues
 </li>
 <li>
 Extract and collect issue details from users
 </li>
 <li>
 Provide consultations and advice to users
 </li>
 <li>
 Report any out-of-scope issues, that cannot be resolved
 </li>
 <li>
 Take part in issue escalation and progress tracking
 </li>
 <li>
 Gather and report issue occurrence and resolution statistics;
 </li>
 <li>
 Elaborate ideas on improving and optimizing support activities
 </li>
 <li>
 Ensure enterprise systems and business continuity
 </li>
 <li>
 Process, analyze incidents and monitor their fixing
 </li>
 <li>
 Be ready to take a role of Incident Manager in case of Major Incidents
 </li>
 <li>
 Ensure that RCA is provided/documented for each critical incident (Postmortem)
 </li>
 <li>
 Provide communication with the external vendor
 </li>
 <li>
 Concentrate on providing best value for users
 </li>
 <li>
 
 To be ready for a 24*7 teamwork, 10h shift
 
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a must
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 </li>
 </ul>
 
 
</div>

Senior Support engineer (L2)

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348 help desk technician jobs IN Cairo

IT Help Desk

IT Help Desk

IT Analyst

IT Specialist

English Technical Customer Service (Chat Account)

Technology Operations Senior Engineer

Senior Support engineer (L2)