customer service specialist Jobs in Cairo

customer service specialist

it specialist

assistant it manager

customer service agent

customer support specialist Jobs in Cairo

customer support specialist

help desk technician

Excis Compliance

<div>
 
 
 WE&rsquo;RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT!
 
 
 
 
 
 
 Excis is a global IT support leader globally, driven by innovation and collaboration. We&rsquo;re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you&rsquo;ll look forward to coming to work every day.
 
 
 
 
 
 &middot; Client in 190+ countries
 
 
 &middot; 6000+ Engineers
 
 
 &middot; 200+ Enterprise Clients
 
 
 
 
 
 We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
 
 
 
 
 
 Start your journey with Excis and grow with us!
 
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 
 
 
 <ul>
 <li>
 Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution.
 </li>
 <li>
 Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (iOS, Android, Blackberry).
 </li>
 <li>
 Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, WebEx, and Windows native tools.
 </li>
 </ul>
 
 
 
 
 
 What You Need:
 
 
 
 
 
 <ul>
 <li>
 
 18 months of IT support experience with IT troubleshooting via ticket system.
 
 </li>
 <li>
 Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
 </li>
 <li>
 Excellent customer service, communication, organization, multitasking, and documentation skills.
 </li>
 <li>
 Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.
 </li>
 <li>
 Fluent in Arabic and English
 </li>
 </ul>
 
 
 
 
 
 Site Address:
 
 Multiple
 
 
 
 
 
 
 Why Join Us?
 
 
 
 
 
 
 At Excis, your work matters. You&rsquo;ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
 
 
 
 
 
 Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!
 
</div>

Desktop Support Engineer L1

Bosta

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience together to provide a one-stop shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the Role:
 
 
 
 We are looking to hire a skilled IT support engineer to assist our bosta employees with all IT related technical support issues. As an IT support engineer, you will determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong relationships. You also be required to install, configure, test and maintain operating systems, Network, application software and system management tools
 
 
 
 Job Code:
 
 202646082-056
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Installs and configures computer hardware, software, systems, printers and scanners
 </li>
 <li>
 Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
 </li>
 <li>
 Repair and replace equipment as necessary
 </li>
 <li>
 Assists in monitoring the ticketing system queue for requests to assign them to the relevant help desk team member
 </li>
 <li>
 Coordinates and supports end-user issues remotely and on-site
 </li>
 <li>
 Provides 1st level support on the cloud-based and on-premise IT infrastructure
 </li>
 <li>
 Provides IT Manager with regular reports like inventory, pending POs, weekly plan, and other checklists
 </li>
 <li>
 Works on implementations in new sites and assists the team
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of experience in IT technical support
 </li>
 <li>
 BSc/BA in IT, Computer Science, or a relevant field
 </li>
 <li>
 Troubleshooting skills and problem-solving
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Good understanding of computer systems and other tech products in the market
 </li>
 <li>
 Experience with ticketing and asset management systems
 </li>
 <li>
 Relevant IT Technical Support Courses like CompTIA A+ or similar
 </li>
 <li>
 CCNA &amp; MCSA courses - certified is a plus
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

IT Specialist

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26026127
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 Sheraton Cairo Hotel &amp; Casino, Galae Square, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Follow all company policies and procedures; protect company assets. Address guests&rsquo; service needs. Exchange information with other employees using electronic devices. Develop and maintain positive working relationships with others.
 
 
 Communicate with other IS personnel to troubleshoot and resolve technical problems or issues related to computer software and systems, internet access, hardware and peripheral equipment. Refer major problems or defective products to vendors/technicians. Respond to program error messages by finding and correcting problems or terminating the program. Enter commands and activate controls on computer and peripheral equipment. Inspect, test, and diagnose computer equipment and systems. Maintain inventory of all technology devices. Maintain computer networks, support server system(s), and supporting software. Provide network communications support. Maintain and upgrade hardware, software and website technical architecture related to hardware and telecommunication connectivity. Perform system backups. Provide end-user support. Manage user accounts, including set up, removal, and resetting passwords in order to ensure confidentiality and proper use. Install, configure, and modify workstations. Modify workstations, including set up of cables, desktop computers, laptops, docking stations, and printers. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Secure all backup tapes and computer/telephone rooms. Educate users regarding procedures for securing Personal Identifiable Information (PII). Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Mindware

<div>
 Date: Feb 20, 2026
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Mindware FZ-LLC (EGY)
 
 
 Req ID: 3086
 
 
 
 Job Title
 
 
 
 Technical Support Engineer
 
 
 
 Job Scope
 
 
 
 The Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Provide Level 1 and Level 2 technical support (remote and on-site if required).
 </li>
 <li>
 Troubleshoot hardware, software, and network-related issues.
 </li>
 <li>
 Install, configure, and maintain IT systems and applications.
 </li>
 <li>
 Monitor system performance and ensure availability.
 </li>
 <li>
 Escalate complex issues to senior engineers or vendors when necessary.
 </li>
 <li>
 Document incidents, solutions, and technical procedures.
 </li>
 <li>
 Support system upgrades, patches, and maintenance activities.
 </li>
 <li>
 Assist in implementation and deployment projects.
 </li>
 <li>
 Ensure SLA compliance and timely issue resolution.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 2&ndash;5 years of experience in technical support or IT operations.
 </li>
 <li>
 Good understanding of:
 </li>
 <li>
 Networking fundamentals (TCP/IP, DNS, DHCP, VLANs)
 </li>
 <li>
 Active Directory and user management
 </li>
 <li>
 Basic virtualization concepts (VMware / Hyper-V is a plus)
 </li>
 <li>
 Backup and security best practices
 </li>
 <li>
 Experience with ticketing systems.
 </li>
 <li>
 Basic knowledge of cloud platforms (Azure / AWS is a plus)
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Computer Science or any other related field
 
 
 
 Experience
 
 
 
 At least 3 years of relevant experience
 
 
</div>

Technical Support Engineer

eXtra (United Electronics Co.)

<div>
 
 
 Essential Qualifications &amp; Skills:
 
 
 <ul>
 <li>
 Install, maintain, diagnose, and repair PC Hardware, Printers, and other IT peripherals.
 </li>
 <li>
 Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc. when required.
 </li>
 <li>
 Install, troubleshoot, and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee Virus Scan, client etc.
 </li>
 <li>
 Provide 2nd layer support related to Advanced Troubleshooting.
 </li>
 <li>
 Analyze problems and develop creative solutions by research and vendor resources.
 </li>
 <li>
 Register, prioritize and follow up all tasks using IT ServiceDesk application.
 </li>
 <li>
 Follow standard IT ServiceDesk procedures to support users within the time specified to avoid SLA violations.
 </li>
 <li>
 Follow strictly and perform preventive maintenance tasks effectively as scheduled.
 </li>
 <li>
 Perform appropriate hardware and software upgrades.
 </li>
 <li>
 Monitor, analyze and report reliability and performance issues.
 </li>
 <li>
 Participate in different project tasks as assigned.
 </li>
 <li>
 Provide occasional after-hours and weekend support.
 </li>
 <li>
 Continuous working experience with similar Hardware and Software environment.
 </li>
 <li>
 Microsoft Operating Systems.
 </li>
 <li>
 Microsoft Office Suite.
 </li>
 <li>
 Hardware Installation/Troubleshooting.
 </li>
 <li>
 Software Installation/Troubleshooting.
 </li>
 <li>
 LAN/WLAN Troubleshooting.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 University Graduate (Masters/Bachelors in Computer Sciences/Engineering).
 </li>
 <li>
 Hardware Diploma (A+ or equivalent).
 </li>
 <li>
 Microsoft Certified Professional (MCP) preferred.
 </li>
 <li>
 Inter Connecting Cisco Devices (ICND) preferred.
 </li>
 </ul>
 
 
</div>

IT Technical Support Engineer

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Responsibilities
 
 
 
 
 About the role
 
 
 
 <ul>
 <li>
 Telephone support and/or shift hours mandatory
 </li>
 <li>
 Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool.
 </li>
 <li>
 Respond to all escalations in a timely manner in line with the Incident Handling Policy.
 </li>
 <li>
 Provide updates to the customers per the Incident Handling guidelines. Updates include managing updates notifications, Email and Telephone communication.
 </li>
 <li>
 Diagnose incidents utilizing administration tools or remote-control utilities to troubleshoot PC, operating system, or system incidents
 </li>
 <li>
 Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.
 </li>
 <li>
 Perform technical escalations in line with Incident Handling policy
 </li>
 <li>
 Ensure incidents are routed to the proper next level/organization as part of the incident management process
 </li>
 <li>
 Liaise with other relevant departments. e.g. Office IT, Infrastructure, Security, Data Center, etc. to ensure all incidents are managed properly.
 </li>
 <li>
 Maintain a good degree of technical knowledge of all Orange Business Services IT services and applications.
 </li>
 <li>
 Maintain a thorough understanding of the tools, systems, and processes required to provide quality customer support.
 </li>
 <li>
 To resolve by himself/herself most of the incidents relevant to the scope of expertise.
 </li>
 <li>
 Undertake any other reasonable task as assigned
 
 
 </li>
 </ul>
 
 About You
 
 
 
 <ul>
 <li>
 French speaker
 </li>
 <li>
 Customer Service oriented, customer focused with good customer service skills.
 </li>
 <li>
 Ability to multitask.
 </li>
 <li>
 Good PC troubleshooting background
 </li>
 <li>
 Good troubleshooting logic to isolate the fault.
 </li>
 <li>
 At least one formal technical qualification related to Office IT, infrastructure, OS, Data Base
 </li>
 <li>
 Fluent in spoken and written English and French is a plus.
 </li>
 <li>
 Teamwork, Simplicity, Agility, Flexibility, Adaptability, result driven and Autonomous
 </li>
 <li>
 Good communication skills and multi culture understanding.
 </li>
 <li>
 Prioritization and time management
 
 
 </li>
 </ul>
 You bring passion, energy, taste for exploration and adaptability. You seek the opportunity to expand your knowledge and develop new skills.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

IT Service Desk Engineer

COA Holding Company

<div>
 Position: Receptionist
 
 
 Location: Sheraton
 
 
 Job Type: Full-time
 
 
 
 Department
 
 : Operations
 
 
 Are you organized, detail-oriented, and customer-focused?
 
 
 Join our growing healthcare team as a
 
 Receptionist &amp; Cashier
 
 , where you'll be the first point of contact for our patients and the trusted hand managing front desk operations and daily transactions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Handle cash and card transactions with accuracy
 </li>
 <li>
 Issue receipts and maintain daily financial logs
 </li>
 <li>
 Coordinate with medical and admin staff
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ year of experience in a similar front desk or cashier role (preferred in healthcare)
 </li>
 <li>
 Strong communication and customer service skills
 </li>
 <li>
 High attention to detail and accountability
 </li>
 <li>
 Proficient in MS Office / clinic software
 </li>
 <li>
 Friendly, organized
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field (preferred).
 </li>
 </ul>
</div>

Cashier-Receptionist

Explore 256+ Help desk technician in Cairo this March. Find roles across top companies and apply now to boost your career.

256 help desk technician jobs In Cairo

Desktop Support Engineer L1

IT Specialist

IT Specialist

Technical Support Engineer

IT Technical Support Engineer

IT Service Desk Engineer

Cashier-Receptionist