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field services engineer ii

help desk lead

help desk technician tier i ii

Aardwolf Consulting LLC

<div>
 <strong>
  About Aardwolf Consulting
  <br/>
  <br/>
 </strong>
 Aardwolf Consulting is an IT services firm supporting federal government clients. Our tagline is simple:
 <em>
  Sleep well at night.
 </em>
 We deliver reliable, secure IT operations so our clients can focus on their mission.
 <br/>
 <br/>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 We're looking for a sharp, customer-focused Help Desk Technician to provide Tier I and Tier II support in a hybrid federal environment. You'll be the first and second line of defense for end users &mdash; resolving issues over the phone and via ticket. This role requires real technical aptitude and a willingness to learn fast.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have an active Public Trust Clearance*
   <br/>
   <br/>
  </li>
 </ul>
 This position requires full-time, on-site presence at the client site during an initial 6-month onboarding period (Monday-Friday, 11:30 AM-8:00 PM). Upon successful completion of the onboarding period, the schedule transitions to a hybrid arrangement with approximately 50% remote and 50% on-site.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier I and Tier II technical support via phone, email, and ServiceNow ticketing system
  </li>
  <li>
   Troubleshoot hardware, software, and connectivity issues for Windows endpoints and M365 applications (Outlook, Teams, SharePoint, OneDrive)
  </li>
  <li>
   Manage and resolve ServiceNow incidents and service requests within established SLAs
  </li>
  <li>
   Perform account administration in Active Directory / Azure AD (password resets, group memberships, access provisioning)
  </li>
  <li>
   Support M365 licensing, mailbox configuration, and Teams/SharePoint issues
  </li>
  <li>
   Document troubleshooting steps and resolutions clearly in ServiceNow
  </li>
  <li>
   Escalate complex issues appropriately while maintaining ownership of the ticket
  </li>
  <li>
   Assist with onboarding/offboarding and endpoint setup
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a US Citizen with an active Public Trust clearance
  </li>
  <li>
   Strong working knowledge of Windows 11 and Microsoft 365 suite
  </li>
  <li>
   Familiarity with ServiceNow or a comparable ITSM platform
  </li>
  <li>
   Understanding of Active Directory / Azure AD basics
  </li>
  <li>
   Excellent phone presence and communication skills &mdash; you'll spend significant time supporting users verbally
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+, Network+, or Microsoft certifications (MD-102, MS-900, etc.)
  </li>
  <li>
   Experience supporting federal government environments
  </li>
  <li>
   Familiarity with Intune / endpoint management
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Competitive salary commensurate with experience. Full benefits package including health, dental, vision, and 401(k).
</div>


Help Desk Technician - Tier I/II

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 <br/>
 <br/>
 <strong>
  In This Role You Can Expect To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
  </li>
  <li>
   Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
  </li>
  <li>
   Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
  </li>
  <li>
   Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
  </li>
  <li>
   Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
  </li>
  <li>
   Support wired, wireless, VPN, and remote connectivity issues.
  </li>
  <li>
   Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
  </li>
  <li>
   Install and configure workstation hardware, operating systems, and approved software.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
  </li>
  <li>
   Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
  </li>
  <li>
   Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
  </li>
  <li>
   CompTIA Security+, CompTIA A+, or equivalent certification.
  </li>
  <li>
   At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  </li>
  <li>
   Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  </li>
  <li>
   Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Familiarity with VPN, remote access technologies, and mobile device management platforms.
  </li>
  <li>
   Experience supporting conference room technology or VTC systems.
  </li>
  <li>
   Knowledge of IT asset management and device lifecycle processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Connsci
  <br/>
  <br/>
 </strong>
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 <br/>
 <br/>
 <strong>
  What You Can Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  </li>
  <li>
   Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  </li>
  <li>
   Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
   <br/>
   <br/>
  </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 <br/>
 <br/>
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 <br/>
 <br/>
 Salary: $55000 - $68000 per year
</div>


IT Help Desk Technician (Clearance Required)

Elantis

<p><b>Level / function</b></p><ul><li>Tier 1 support</li><li><b>1 Full-Time Equivalent (FTE)</b></li></ul><p><b>Core job scope</b></p><ul><li>Serve as frontline help desk support</li><li>Support NMB end users across laptops, desktops, mobile devices, tablets, printers, scanners, voicemail, and office productivity tools</li><li>Support Windows, macOS, Microsoft Office, Google Workspace, Adobe Acrobat, Avaya voicemail, GitHub, asset management, and other NMB-specific systems/tools</li><li>Provide desk-side and remote support</li><li>Assist with user setup, passwords, email, calendars, access credentials, and encryption</li><li>Maintain ticket logs and contribute to weekly reporting</li><li>Support configuration management, patching, upgrades, and standard operating environment compliance</li><li>Help maintain SPOC-style support for end users</li></ul><p><b>Minimum / preferred qualifications</b></p><ul><li>Degree in Computer Science, Information Systems, Software Engineering, or related field</li><li><b>BS/BA highly preferred</b></li><li><b>CompTIA A+ highly preferred</b></li><li><b>Google IT Support Professional Certification highly preferred</b></li><li><b>ITIL highly preferred</b></li><li><b>5 years of continuous Help Desk support experience</b></li><li>Strong written and oral communication</li><li>Able to work independently and collaborate with developers/engineers</li><li>Motivated and results-oriented</li></ul><p>Pay: $24.46 - $29.46 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Senior Help Desk Personnel

Datawiz Corporation (a GTSC Company)

<div>
 <strong>
  Datawiz, a GTSC company, seeks a highly experienced and motivated Service Desk Tier 1 Lead
  <br/>
  <br/>
 </strong>
 <strong>
  ~~~ Position contingent upon contract award ~~~
  <br/>
  <br/>
 </strong>
 <strong>
  Multiple positions available.
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Washington, DC ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 <br/>
 <br/>
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Service Desk Tier 1 Lead supervises frontline Service Desk operations supporting a large, distributed Government enterprise environment. This role ensures high-quality first-contact support, adherence to service level timelines, proper ticket documentation, secure account administration, and coordination of endpoint and asset management activities.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead 24/7 Tier 1 Service Desk operations in a hybrid onsite/remote environment.
  </li>
  <li>
   Ensure service requests and incidents are acknowledged, escalated, and resolved in accordance with established Service Level Agreements (SLAs) and operational performance standards.
  </li>
  <li>
   Oversee first call resolution (FCR) performance and ensure proper escalation to Tier 2 and Tier 3.
  </li>
  <li>
   Supervise troubleshooting for:
  </li>
  <ul>
   <li>
    Windows and macOS operating systems
   </li>
   <li>
    Microsoft 365 applications (Outlook, Teams, SharePoint, Exchange Online)
   </li>
   <li>
    Mobile devices (iOS and Android)
   </li>
   <li>
    Secure remote connectivity tools and multi-factor authentication
   </li>
  </ul>
  <li>
   Oversee account provisioning, password resets, and access administration.
  </li>
  <li>
   Ensure accurate ticket logging and documentation within the Government-approved ITSM platform (Helix).
  </li>
  <li>
   Coordinate with endpoint management teams on device configuration, patching, and mobile device management platforms.
  </li>
  <li>
   Support administrative asset management functions including:
  </li>
  <ul>
   <li>
    Equipment tracking and inventory updates
   </li>
   <li>
    Chain-of-custody documentation
   </li>
   <li>
    Device imaging coordination
   </li>
   <li>
    Hardware refresh and replacement workflows
   </li>
  </ul>
  <li>
   Ensure compliance with Government security policies, encryption standards, and data protection requirements.
  </li>
  <li>
   Support surge staffing and transition operations during high-volume periods.
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum five (5) years' experience with Incident, Change, or Knowledge Management systems (BMC Helix/Remedy or comparable).
  </li>
  <li>
   Minimum three (3) years supporting Windows, macOS, Microsoft 365, and mobile platforms.
  </li>
  <li>
   Experience in structured incident management environments with defined SLA requirements.
  </li>
  <li>
   Active Directory account administration experience.
  </li>
  <li>
   Experience supporting secure remote connectivity tools.
  </li>
  <li>
   Familiarity with mobile device management platforms (Intune, Workspace ONE, JAMF, ABM).
  </li>
  <li>
   Experience supporting inventory tracking or device lifecycle processes.
  </li>
  <li>
   Ability to work onsite in Washington, DC.
  </li>
  <li>
   Ability to lift up to 50 pounds when supporting onsite hardware needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation certification.
  </li>
  <li>
   M365 certification.
  </li>
  <li>
   Experience supporting large distributed enterprise environments.
  </li>
  <li>
   Experience supporting transition or surge operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Investigation Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a U.S. Citizen.
  </li>
  <li>
   Must be eligible to obtain and maintain a Public Trust clearance.
  </li>
  <li>
   Must successfully complete required background investigation and security training prior to start.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Health Savings Account
  </li>
  <li>
   Life and AD&amp;D
  </li>
  <li>
   Short-Term Disability
  </li>
  <li>
   Long-Term Disability
  </li>
  <li>
   401(k)
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Time Off
   <br/>
   <br/>
  </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 <br/>
 <br/>
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 <em>
  . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
  <br/>
  <br/>
 </em>
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>


Service Desk Tier 1 Lead

Confederated Tribes of the Colville Reservation

<div><div><div><b>CLOSING DATE: </b>Open Until Filled, with Bi-weekly Reviews
</div></div><div><div><b>POSITION: </b>Engine Operator I/II</div></div><div><div><b>
SALARY: </b>ENOP I <b>- </b>$20.34-24.71 / ENOP II - $21.35-26.65, per hour</div></div><div><div><b>
REPORTS TO: </b>Operations Technician</div></div><div><div><b>
LOCATION: </b>MT Tolman, Inchelium, WA
</div></div><div><div><b>Basic Functions: Non Exempt. </b>Employees at this level serve as members of a (2-4) two to four person engine crew.
</div></div><div><div><b>Engine Operator I</b>: They are expected to have basic fire fighting skills and knowledge of basic fire behavior. The work involves activities related to wildland fire suppression/management/control as a firefighter on an engine, helideck module, or hand crew. Other related duties might involve fire prevention, patrol, fuels management projects and repair of and will be required to assist other Fire Management staff with various work projects such as cutting and piling vegetation, operating ATVs, grass seeding, fencing and mowing. The nature of work is characterized by the varied nature of assignments</div></div><div><div><b>
Engine Operator II:</b> This position is the equivalent of the advanced firefighter/squad boss (FFT 1). This position may be required to supervise 5-7 firefighters, or act as the Engine Crew Leader if one is not present. This position is expected to have advanced fire knowledge of basic fire behavior. The work involves activities related to Wildland fire suppression/management/control as a firefighter on an engine, helideck module, or hand crew. Other related duties might involve fire prevention, patrol, fuels management projects and repair of firefighting tools, equipment and facilities. Employees will also work as part of the Prescribed Burn Crew and will be required to assist other Fire Management staff with various work projects such as cutting and piling vegetation, operating UTVs, grass seeding, fencing and mowing. The nature of work is characterized by the varied nature of assignments.</div></div><div><div><b>
MINIMUM QUALIFICATIONS:</b></div></div><div><div><b>
Education and Training:
</b></div></div><div><div><b><i>ENOP I:</i></b></div></div><ul><li><div>
Requires a High School Diploma or GED</div></li><li><div>
Must possess current fire training certificates for the following courses: ICS-100, IS-700, S-130, S-190, L-180, and Standards for Survival/LCES.</div></li><li><div>
Must have a minimum of 2 seasons in fire suppression and fire management (each season includes the summer months June, July, August, and September</div></li><li><div>
Must be able to pass a current pack test with <i>Arduous rating</i> rating.</div></li><li><div>
Must be Red Card qualified as a FFT2
</div></li><li><div>Requires possession of, or the ability to obtain <b><i>prior to hire</i></b>, a valid Washington State Driver&rsquo;s License, employee must be insurable under the Tribe&rsquo;s Licensing requirements.</div></li><li><div>
Requires to qualify for a U.S. Government Motor Vehicle Operator&rsquo;s Identification Card.</div></li></ul><div><div><b><i>
ENOP 2:</i></b></div></div><ul><li><div>
High School Diploma or GED</div></li><li><div>
Must possess current fire training certificates for the following courses:ICS-100, IS-700, S-130, S-190, L-180, S-131, ICS-200, S-211, S-212, and Standards for Survival/LCES.</div></li><li><div>
Must have a minimum of 2 seasons in fire suppression and fire management (each season includes the summer months June, July, August, and September</div></li><li><div>
Must be able to pass a current pack test with <i>Arduous rating</i></div></li><li><div>
Must be Red Card qualified as a FFT1</div></li><li><div>
Must be Red Card qualified as a ICT5</div></li></ul><div><div><b>
Knowledge, Skills, and Abilities:</b></div></div><ul><li><div>
Requires Knowledge of standard fire program requirements, suppression tactics, methods and procedures and skill in the use of wildland fire firefighting hand tools, pumps, and hoses, and chainsaw sufficient to perform routine assigned fire suppression and prescribed assignment and to maintain firefighter tools and equipment basic knowledge of fire behavior, hazards, and accepted fire safety practices and procedures to prevent injury and loss of life.</div></li><li><div>
Requires some knowledge of agency and interagency qualifications, position task book requirements and certification standards</div></li><li><div>
Requires the ability to perform duties under stressful and adverse operation conditions, such as long work hours, heavy workloads, emergency situations, adverse working and environment conditions</div></li><li><div>
Requires the ability to operate four-wheel drive pickup trucks and fire engines</div></li></ul><p>
</p><p></p><div><div>Note: Pursuant to Tribal Policy, if this position is safety sensitive it is subject to pre-employment drug testing. In addition, this position is subject to reasonable suspicion and post-accident drug testing.</div></div><p>
</p><div><div>TRIBAL MEMBER AND INDIAN PREFERENCE WILL APPLY; PREFERENCE WILL ALSO BE GIVEN TO HONORABLY DISCHARGED VETERANS WHO ARE MINIMALLY QUALIFIED.</div></div><p>
</p><div><div>If required of this position, you must possess and maintain a valid Washington State driver&rsquo;s license and be eligible for the Tribes&rsquo; Vehicle Insurance. In addition, this position may be subject to pre-employment background clearances. If applicable, these clearances must be maintained throughout employment.</div></div><p>
</p><div><div><b>INFORMATION</b>: Shayla Schilling, Human Resources Technician Sr. Confederated Tribes of the Colville Reservation, Human Resources Office, P.O. Box 150, Nespelem, WA 99155, (509) 634-2296 shayla.schilling.hrs@colvilletribes.com</div></div></div>

ENOP I/II (SS-46101)

Riva Solutions Inc

<div><p><b>Title:</b> Sr. IT Service Desk Support Specialist<br>
<b>Location:</b> Herbert C. Hoover Building &ndash; Washington, DC (Onsite)<br>
<b>Terms:</b> Full-Time<br>
<b>Clearance:</b> Active Secret Clearance required (U.S. Citizenship required)<br>
<b>Travel:</b> 0&ndash;10%</p><p></p><p><b>
RESULTS. INNOVATION. VALUES. ACCOUNTABILITY.</b></p><p>
That&rsquo;s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people first and providing a flexible work environment, our employees have higher morale, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority.</p><p></p><p><b>
Program Overview</b></p><p>
RIVA Solutions supports the National Telecommunications and Information Administration (NTIA) under the ISCOM Division in delivering mission-critical IT modernization and cybersecurity services. This effort focuses on enhancing the security, reliability, and efficiency of NTIA&rsquo;s enterprise infrastructure, advancing their mission of expanding broadband access, enabling data-driven policymaking, and strengthening secure communications through modern digital platforms aligned with federal security and compliance standards.</p><p></p><p><b>
Position Overview</b></p><p>
RIVA Solutions is seeking a Sr. IT Service Desk Support Specialist to enhance end-user support capabilities for NTIA at the Herbert C. Hoover Building in Washington, DC. This role primarily supports Tier 2 and Tier 3 service desk operations, providing advanced onsite technical support in a secure federal environment.</p><p>
The ideal candidate will bring strong hands-on expertise in endpoint management, enterprise applications, and troubleshooting complex IT issues, while maintaining a customer-first mindset and ensuring service levels are met within established SLAs.</p><p></p><p><b>
Core Responsibilities</b></p><ul><li>
Provide Tier 2 and Tier 3 onsite technical support for NTIA users</li><li>
Manage and resolve incidents and service requests using the ServiceNow ticketing system within established SLAs</li><li>
Provide technical support for hardware, software, network connectivity, and M365 enterprise applications</li><li>
Troubleshoot and support Windows 11, Microsoft 365, Azure file shares, NTIA enterprise systems, and specialized scientific applications</li><li>
Support and troubleshoot mobile devices (Android and iOS)</li><li>
Provide hands-on troubleshooting for laptops, desktops, multi-functional devices (MFDs), and peripherals including PIV/CAC readers, monitors, and encrypted external drives</li><li>
Utilize tools such as BigFix, Intune, Azure, Remote Desktop, Adobe Admin Console, and related enterprise technologies</li><li>
Escalate unresolved issues to Tier 3 or specialized IT teams and track resolution progress</li><li>
Maintain detailed documentation of incidents, resolutions, and response times</li><li>
Coordinate with IT departments regarding hardware and software procurement</li><li>
Provide end-user training on enterprise systems and applications</li><li>
Prioritize workload effectively and provide regular reporting on task progress and milestones</li><li>
Deliver professional, diplomatic, and responsive in-person and remote support</li></ul><p></p><p><b>
Minimum Qualifications</b></p><ul><li>
Bachelor&rsquo;s degree in Information Technology, Business Management, or a related field</li><li>
Minimum of 6 years of experience supporting Tier 2/Tier 3 IT Service Desk operations in a federal or enterprise environment</li><li>
Experience supporting user and account management, M365 applications, enterprise systems, and endpoint devices (laptops, desktops, printers, mobile devices)</li><li>
Experience using ServiceNow or similar IT Service Management (ITSM) platforms</li><li>
Working knowledge of BigFix, Intune, Azure, Remote Desktop, and Adobe Admin Console</li><li>
Basic scripting knowledge (PowerShell, Bash, or Python) for automation and remediation</li><li>
Active Secret Clearance required</li><li>
Strong communication, customer service, and problem-solving skills</li></ul><p><i>
Certifications are not a substitute for experience but are highly desired (CompTIA A+, Security+, Network+, ITIL).</i></p><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
CompTIA A+, Security+, Network+, or ITIL certifications</li><li>
Experience working within federal IT environments with strict compliance and cybersecurity requirements</li><li>
Advanced endpoint troubleshooting experience across Windows, Microsoft 365, and enterprise applications</li><li>
Strong written and verbal communication skills</li><li>
Demonstrated initiative, time management skills, and ability to solve complex IT challenges independently</li><li>
Experience prioritizing tasks and reporting progress within structured operational environments</li></ul><p></p><p><b>
Salary</b></p><p>
Salary: Up to $120,000 depending on experience</p><p></p><p><b>
RIVA Benefits</b></p><ul><li>
Paid Time Off / Sick Leave</li><li>
Health, Dental, and Vision Coverage</li><li>
Life Insurance</li><li>
401(k) Retirement Plan with Company Match</li><li>
HSA/FSA Spending Accounts</li><li>
Long- and Short-Term Disability</li><li>
Pet Insurance</li><li>
Wellness Program Initiatives</li><li>
RIVA Flex (Flexible Hours and Hybrid Support, where applicable)</li><li>
Additional Workplace Benefits</li></ul><p></p><p><b>
Equal Opportunity Statement</b></p><p>
RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any protected class.</p><p>
If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.</p></div><p></p>

Sr IT Service Desk Support Specialist (Secret Cleared)

#twiceasnice Recruiting

<div>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
  </strong>
 </p>
 <p>
  <strong>
   Location: Remote from Washington
  </strong>
 </p>
 <p>
  <strong>
   Salary: $60,000 + Benefits
  </strong>
 </p>
 <p>
  <strong>
   Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
  </strong>
 </p>
 <p>
  <strong>
   Job Type: Full-Time
  </strong>
 </p>
 <p>
  <strong>
   Typical Hours: M-F, 8am-5pm PST
  </strong>
 </p>
 <p>
  <strong>
   Start Date: ASAP
  </strong>
 </p>
 <p>
  <strong>
   Sponsorship: Not available
  </strong>
 </p>
 <p>
  <strong>
   Relocation Assistance: Not Available
  </strong>
 </p>
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  <strong>
   Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
 </p>
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  &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
 </p>
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  &bull; Resolve Microsoft 365 account issues including email, login, and access problems
 </p>
 <p>
  &bull; Support Windows desktop and laptop systems including configuration and maintenance
 </p>
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  &bull; Install and configure desktops, laptops, printers, and scanners for end users
 </p>
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  &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
 </p>
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  &bull; Address basic connectivity issues with support from senior technicians as needed
 </p>
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  &bull; Document and manage service tickets using the Autotask ticketing system
 </p>
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  &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
 </p>
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  &bull; Support clients during outages and communicate issue status and resolution clearly
 </p>
 <p>
  &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
 </p>
 <p>
  &bull; 1+ years of IT support experience is required
 </p>
 <p>
  &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
 </p>
 <p>
  &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
 </p>
 <p>
  &bull; Driver&rsquo;s license and reliable personal vehicle are required
 </p>
 <p>
  &bull; Ability to travel 25% within the state of Washington is required
 </p>
</div>


IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

Explore 274+ Help desk technician tier i ii in Washington this March. Find roles across top companies and apply now to boost your career.