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client support technician

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

Solar Solution

<div><div><div><p>Location: Washington, DC (Hybrid &ndash; Office &amp; Remote)</p>
</div><div><p>Employment Type: Full-Time</p>
</div><div><p>Industry: Solar Energy</p>
</div><div><p><b>About Us</b></p>
</div><div><p>We are a growing solar installation and asset management company serving the Washington, DC, Maryland, and Virginia markets. Our focus is delivering high-quality solar systems while ensuring long-term performance, reliability, and customer satisfaction.</p>
</div><div><p>We are seeking a highly organized and solutions-oriented Solar Maintenance Client Operations Coordinator to serve as the primary point of contact for clients regarding system maintenance and service needs.</p>
</div><div><p><b>Role Overview</b></p>
</div><div><p>The Solar Maintenance Client Operations Coordinator will serve as the front-facing liaison between clients and our maintenance teams. You will manage inbound maintenance requests, communicate system issues, schedule field crews, and ensure timely resolution of service matters.</p>
</div><div><p>This role requires critical thinking, proactive communication, and creative problem-solving to keep projects moving and clients informed.</p>
</div><div><p><b>Key Responsibilities</b></p>
</div><div><p><b>1. Client Communication &amp; Issue Management</b></p>
</div><div><ul><li><p>Serve as contact for maintenance-related client inquiries.</p>
</li></ul></div><div><ul><li><p>Receive, log, and assess service requests and system concerns.</p>
</li></ul></div><div><ul><li><p>Communicate clearly and professionally with clients regarding system issues, scheduling timelines, and repair updates.</p>
</li></ul></div><div><ul><li><p>Manage client expectations while maintaining company standards and policies.</p>
</li></ul></div><div><p><b>2. Scheduling &amp; Crew Coordination</b></p>
</div><div><ul><li><p>Coordinate maintenance appointments with internal crews and subcontractors.</p>
</li></ul></div><div><ul><li><p>Optimize scheduling based on urgency, geography, and technician availability.</p>
</li></ul></div><div><ul><li><p>Confirm site access requirements and ensure necessary information is provided to crews.</p>
</li></ul></div></div><div><div><ul><li><p>Track job progress from scheduling through completion.</p>
</li></ul></div><div><p><b>3. Problem Solving &amp; Operational Support</b></p>
</div><div><ul><li><p>Review monitoring data and identify potential system issues before dispatch.</p>
</li></ul></div><div><ul><li><p>Collaborate with technical staff to determine appropriate resolutions.</p>
</li></ul></div><div><ul><li><p>Provide efficient solutions to minimize downtime and reduce repeat visits.</p>
</li></ul></div><div><ul><li><p>Escalate complex or high-priority issues appropriately.</p>
</li></ul></div><div><p><b>4. Documentation &amp; Process Management</b></p>
</div><div><ul><li><p>Maintain accurate service records in CRM or internal systems.</p>
</li></ul></div><div><ul><li><p>Track recurring issues and identify patterns for operational improvement.</p>
 </li></ul></div><div><ul><li><p>Ensure documentation supports warranty, compliance, and reporting needs.</p>
</li></ul></div><div><p><b>5. Professional Representation</b></p>
</div><div><ul><li><p>Represent the company in a calm, professional, and solution-oriented manner.</p>
</li></ul></div><div><ul><li><p>Strengthen long-term client relationships through responsive service.</p>
</li></ul></div><div><ul><li><p>Maintain composure in high-pressure or time-sensitive situations.</p>
</li></ul></div><div><p><b>Qualifications &amp; Experience</b></p>
</div><div><p><b>Required</b></p>
</div><div><ul><li><p>3+ years in client-facing operations, service management.</p>
</li></ul></div><div><ul><li><p>Strong written and verbal communication skills.</p>
</li></ul></div><div><ul><li><p>Ability to manage multiple projects and deadlines simultaneously.</p>
</li></ul></div><div><ul><li><p>Strong organizational skills and attention to detail.</p>
</li></ul></div></div><div><div><ul><li><p>Comfort interacting with both technical teams and non-technical clients.</p>
</li></ul></div><div><p><b>Preferred</b></p>
</div><div><ul><li><p>Familiarity with CRM or project management software.</p>
</li></ul></div><div><ul><li><p>Experience coordinating field technicians or contractors.</p>
</li></ul></div><div><ul><li><p>Basic understanding of solar monitoring systems (e.g., SolarEdge, Enphase).</p>
</li></ul></div><div><p><b>Compensation</b></p>
</div><div><ul><li><p>Competitive base salary.</p><br>
</li></ul></div></div><p></p><br>
<p><b>How to apply</b>: Please send your resume to hlyles@solarsolutiondc.com</p></div>

Solar Maintenance Client Operations Coordinator

Skyward Aviation

<p><b>Job Overview</b><br/>As a Line Service Technician, you will play a crucial role in ensuring the safe and efficient operation of aircraft services. Under the direction and guidance of the FBO Manager and Lead Line Service Technician, the Line Service Technician is responsible for all line service tasks of the Fixed Base Operations at the Washington County Airport.  This is a safety-sensitive position and is subject to FAA/DOT drug and alcohol testing guidelines.</p><p><b>What you&rsquo;ll do</b></p><ul><li>Complete airport FBO training programs and updates as they become available.</li><li>Assist in the preventative maintenance of the airport terminal and all associated facilities utilized by the FBO operations.</li><li>Maintain daily record keeping as assigned, including but not limited to, daily fuel quality testing and any additional testing required by the Phillips 66 Quality Assurance Fuel Program.</li><li>Perform all standard Line Service Technician duties.</li><li>Park and greet all arriving aircraft.</li><li>Marshall all aircraft arriving/departing ramp area.</li><li>Provide lavatory and water service as requested.</li><li>Perform the daily maintenance and cleaning of mobile fueling equipment.</li><li>Safely operate fuel trucks, aircraft tugs, lavatory, GPU, and De-ice carts.</li><li>Assist with customer service duties as required.</li><li>Perform janitorial and light-duty maintenance of the airport terminal and all associated facilities utilized by the FBO operations.</li><li>Assist with general cleaning and clearing of debris from ramp, building and customer areas.</li><li>Assist with wing-walking duties as required.</li><li>Assist passengers and/or crew with baggage/cargo as needed.</li><li>Assist the maintenance department with preventative and aircraft maintenance as necessary.</li><li>Perform other duties as assigned.</li></ul><p><b>Education, Experience, Critical Skills</b></p><ul><li>Must be self-motivated and willing to work unsupervised and independently.</li><li>Must be tactful, courteous and conscience of client needs.</li><li>Must be able to lift 50 pounds and work in various weather conditions, such as snow, sleet, rain and hot/cold temperatures.</li><li>Work rotating weekly schedules, weekends and holidays.</li><li>Wear the FBO supplied uniform and maintain a crisp and clean looking appearance at all times.</li></ul><p><b>Equipment</b></p><ul><li>Radio</li><li>Towing equipment</li><li>Fuel trucks</li><li>Fuel testing equipment</li><li>Ramp equipment (chocks, gloves, vest, light sticks, hearing protection, etc.)</li><li>Copier</li><li>Telephone</li><li>Calculator</li></ul><p><b>Working Conditions</b></p><ul><li>Will work outdoors in all seasons and weather.</li><li>Constant physical activity including lifting, bending, stretching &amp; reaching.</li></ul><p><b>Benefits</b></p><ul><li>Competitive pay commensurate with experience</li><li>Professional development and advancement opportunities within Skyward&rsquo;s growing organization</li></ul><p>Job Type: Part-time</p><p>Pay: From $20.00 per hour</p><p>Expected hours: 10 &ndash; 20 per week</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-the-job training</li><li>Opportunities for advancement</li></ul><p>Application Question(s):</p><ul><li>Do you live within 45 minutes of the Washington County Airport?</li></ul><p>Work Location: In person</p>

Line Service Technician- Part Time

Howard University Hospital

<div><p><b>Patient Care Technician: Full Time 7:30am-8pm (DAYS), three 12-hr shifts, including an every other weekend requirement.</b><br>
<br>
<b>Pay Range: $17.40 - $27.84/hr </b><i>(Actual offer rates are based upon the applicant&rsquo;s relevant job experience and the requirements of the position)</i><br>
<br>
With over 150 years of caring for our community and each other in the Washington DC area, Howard University Hospital has a world-renowned reputation for high-quality, patient-centric care. Howard University Hospital is the nation&rsquo;s only teaching hospital located on the campus of a Historically Black University and has created a superior learning environment, with groundbreaking research and positive patient outcomes.<br>
<br>
Howard University Hospital seeks to hire a <b>Full-time</b> <b>Patient Care Technician in Med/Surg Renal &amp; Diabetes </b>who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone&rsquo;s life every day, consider a position with a team of professionals who are doing just that, making a difference.<br>
<br>
The <b>Patient Care Technician</b> performs a variety of direct patient care activities for a designated nursing or clinical department as outlined by the District of Columbia Board of Nursing. Assists medical and nursing staff with procedures and/or tests, assists patients with Activities of Daily Living (ADL's), obtains non-invasive body fluid specimens, draws blood and/or perform EKG&rsquo;s.
<br>
<br>
<b>Principle Duties and Responsibilities:</b></p><ul><li>
Under the direction of the RN, performs technical duties and selected treatments, procedures and activities which contribute to safe and efficient delivery of patient care including inserting and discontinuing of intravenous lines, electrocardiogram and implement the patient plan of care.</li><li>
Assists with patient care, such as personal hygiene, special skin care, ambulation, transfer and treatment procedures, including enemas, ostomy care, oral suctioning, urinary catheterization, bed making, sterile dressings, and monitoring the administration of oxygen equipment by observing settings, tubing and equipment.</li><li>
Provides purposeful hourly rounds to patients, and more frequently as indicated, to provide all patients with quick response to their needs. Assists in ambulation and range of motion.</li><li>
Observes, documents and monitors vital signs. Measures and records intake (fluid/food) and output (bodily functions/bodily drainage).</li><li>
Practices infection control procedures and observes Standard Precautions (including appropriate use of Personal Protective Equipment). Performs minor housekeeping tasks to keep patient areas clean.</li><li>
Collects specimens, including through the performance of phlebotomy; and assists nursing staff with proper repositioning.</li><li>
Assists with obtaining basic patient information as part of the nursing history or ongoing assessment and reports abnormal values or changes in patients&rsquo; condition to the appropriate nurse or supervisor.</li><li>
Runs errands, procures equipment and sets up equipment.</li><li>
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive. Such additional duties may not exceed those outlined in the DC Board of Nursing regulations.</li></ul><p><b>
Required Competencies:</b></p><ul><li>
General knowledge of all Activities of Daily Living (ADLs) and how to perform them</li><li>
Ability to effectively communicate with clients and anticipate their needs</li><li>
Ability to work independently and handle a multi-task environment</li><li>
Ability to maintain confidentiality relating to client issues</li><li>
Strong customer service skills on the telephone and face-to-face contact</li><li>
Strong organizational skills</li><li>
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Internet Explorer)</li><li>
Strong attention to detail with the ability to multi-task and work within a fast-paced environment</li></ul><p><b>
Qualified Candidates will Possess:</b></p><ul><li>
High school degree or GED diploma is required.</li><li>
Completion of an approved health care training program beyond high school (i.e., CNA, PCT Training Program), preferred.</li><li>
Successful completion a practical nursing (LPN) or registered nursing (RN) &ldquo;Fundaments of Nursing&rdquo; course and acute care clinical which include skills specified in the PCT regulations; OR Foreign Nursing education with proof of credentials evaluation by an organization recognized by the DC Board of Nursing, indicating equivalent education as an RN or LPN.</li><li>
Completion of an approved phlebotomy course is preferred.</li><li>
Six months of prior PCT experience, preferred OR Minimum of one thousand (1,000) work hours within the last thirty-six (36) months as a:</li><li><ul><li>
Navy or Air Force basic medical technician corpsman</li><li>
Air Force independent duty medical technician</li><li>
Army health care specialist</li><li>
Emergency medical technician; or Paramedic</li></ul></li></ul><p><br>
<br>
At Howard University Hospital our job is to care for you. We do this by offering:</p><ul><li>
Work-life balance</li><li>
Recognition and rewards for professional expertise</li><li>
Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)</li></ul><p><br>
COVID-19 Vaccination Requirements:<br>
Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.</p></div>

Patient Care Technician – Med-Surg: Diabetes/Renal, Day Shift

Patient Care Technician – Med-Surg: Diabetes/Renal (5 East), Day Shift

<div><p>Howard University Hospital seeks to hire a Maternal Child Health Technician in Post Partum Department who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone&rsquo;s life every day, consider a position with a team of professionals who are doing just that, making a difference.</p><p><b>
Maternal/Child Health Technician Technician: Full Time, 7:30pm- 8:00 am (Nights) three 12-hr shifts, including every other weekend.</b></p><p><b>
Pay Range: $18.88-30.21 </b><i>(actual offers are based upon the applicants relevant experience pertaining to the requirements of the position)</i><br>
<br>
The <b>MCHT</b> assists patients with newborns with activities of daily living, provide basic nursing care to non-acutely ill patients, and provide support in the LDR, Operating Rooms of Labor and Delivery, Postpartum, Transitional Nursery, NICU (neonatal intensive care unit) and assist in the maintenance of a safe and clean environment.</p><p><br>
The Maternal Child Health Technician:</p><ul><li>
Assists during the following obstetrical surgical procedures: cesarean section, Dilation &amp; Curettage (D&amp;C), tubal ligation, and cerclage placement and removal.</li></ul><br>
<p></p><ul><li>
Under the direction of the RN, performs the following nursing care activities according to established guidelines: surgical preparations; assisting patients to the bathroom and/or out of bed; Foley catheter insertion or discontinuation, measuring and recording of intake and output and vital signs (temperature, pulse, respirations, weight, height, blood pressure, pain) in a timely manner in the electronic medical record (EMR) and communicates findings as appropriate to RN; applying non-sterile dressings; obtaining specimens; blood draws, finger sticks, inserts intravenous lines/saline locks, performs PKU&rsquo;s, CCHD (critical congenital heart disease) and hearing screenings, ambulating, turning, positioning and transporting patients; providing mouth care and exercise to patients.</li></ul><br>
<p></p><ul><li>
Records observations of patient&rsquo;s condition, the care provided and the patient&rsquo;s responses. Reports to the Team Leader or Charge Nurse all observed changes and/or abnormalities in the condition of patients to whom assigned.</li></ul><br>
<p></p><ul><li>
Observes, documents and monitors vital signs. Measures and records intake (fluid/food) and output (bodily functions/bodily drainage). Collaborates with the Unit Secretary to ensure appropriate recording of labor statistics.</li></ul><br>
<p></p><ul><li>
Practice appropriate infection control procedures, and maintains a safe, clean, comfortable aseptic environment; includes cleaning equipment (including isolettes, bassinets, and warmers) used in patient care, stocking rooms and supply carts /cabinets, checking for and removing expired supplies. Performs personal hygiene activities for the patients to include peri-care, grooming, bed making, cleaning and tidying bedside stand and over-bed table.</li></ul><br>
<p></p><ul><li>
Collects specimens, including venipuncture, properly labels all specimens and assists nursing staff with proper requisitioning.</li></ul><br>
<p></p><ul><li>
Feeds patients including transitional and normal newborn babies (excluding special feeding situation); serves meals, snacks, fresh ice and water.</li></ul><br>
<p></p><ul><li>
Assists in the admission and discharge of patients, including but not limited to: patient orientation to the room and the unit; preparation of units, patient rooms and beds; processing patient valuables; stocking the patient&rsquo;s room.</li></ul><br>
<p></p><ul><li>
Responds to the patient&rsquo;s requests (including call bells) and directs as necessary to the nurse.</li></ul><br>
<p></p><ul><li>
Performs a variety of transport/delivery activities related to the care of patients when such service is not available. Transports patient care equipment from one area to another, including assisting with the placement and assembling of such equipment.</li></ul><br>
<p></p><ul><li>
Checks unit equipment and reports malfunctioning and assists in maintaining adequate levels of supplies/equipment. Collaborates with the Unit Secretary to ensure ordering of materials and supplies.</li></ul><br>
<p></p><ul><li>
Prepares patients, supplies and equipment for labor and delivery surgical cases and procedures (i.e. circumcisions) on postpartum, neonatal ICU and nursery in a timely manner. Transport and collect instruments from sterile processing, cleans and packages instruments, and resets rooms after use, ensuring sterility and availability of instruments and packages.</li></ul><br>
<p></p><ul><li>
Controls traffic flow in labor and delivery sterile areas and observes persons entering labor and delivery surgical area for proper attire.</li></ul><br>
<p></p><ul><li>
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.</li></ul><p>
Minimum Requirements Include:</p><ul><li>
High school degree or GED diploma is required.</li><li>
Successful completion of a hospital- or school-based training program for Operating Room Technician (ORT) or Labor and Delivery Scrub Technician.</li><li>
Completion of an approved phlebotomy course preferred.</li><li>
2+ years of experience as Nursing Assistant, Medical Assistant and/or Scrub Technician experience in an acute care patient setting.</li><li><p>
Current certification as CNA, EMT or PCT in the District of Columbia, or a Nursing Student (RN Program) with completion of at least one year of clinical rotation.</p><p>
(Surgical Technician national certification will also be accepted.)</p></li><li>
Current Basic Life Support certification through American Heart Association</li><li>
Completion of an approved phlebotomy course is preferred.</li></ul><p><br>
At Howard University Hospital our job is to care for you. We do this by offering:</p><ul><li>
Work-life balance</li><li>
Recognition and rewards for professional expertise</li><li>
Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)</li></ul><p><br>
COVID-19 Vaccination Requirements:<br>
Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.</p></div><p></p>

Maternal/Child Health Technician, Nights, Postpartum

<div><p>Howard University Hospital seeks to hire a Maternal Child Health Technician in the NICU Department who will embrace our reach and historic tradition of excellence. If you want to make a difference in someone&rsquo;s life every day, consider a position with a team of professionals who are doing just that, making a difference.</p><p><b>
Maternal/Child Health Technician: Full Time, 7:30am- 8:00pm (Days) three 12-hr shifts, including every other weekend.</b></p><p><b>
Pay Range: $18.88-30.21 </b><i>(actual offers are based upon the applicants relevant experience pertaining to the requirements of the position)</i><br>
<br>
The <b>MCHT</b> assists patients with newborns with activities of daily living, provide basic nursing care to non-acutely ill patients, and provide support in the LDR, Operating Rooms of Labor and Delivery, Postpartum, Transitional Nursery, NICU (neonatal intensive care unit) and assist in the maintenance of a safe and clean environment.</p><p><br>
The Maternal Child Health Technician:</p><ul><li>
Assists during the following obstetrical surgical procedures: cesarean section, Dilation &amp; Curettage (D&amp;C), tubal ligation, and cerclage placement and removal.</li><li>
Under the direction of the RN, performs the following nursing care activities according to established guidelines: surgical preparations; assisting patients to the bathroom and/or out of bed; Foley catheter insertion or discontinuation, measuring and recording of intake and output and vital signs (temperature, pulse, respirations, weight, height, blood pressure, pain) in a timely manner in the electronic medical record (EMR) and communicates findings as appropriate to RN; applying non-sterile dressings; obtaining specimens; blood draws, finger sticks, inserts intravenous lines/saline locks, performs PKU&rsquo;s, CCHD (critical congenital heart disease) and hearing screenings, ambulating, turning, positioning and transporting patients; providing mouth care and exercise to patients.</li><li>
Records observations of patient&rsquo;s condition, the care provided and the patient&rsquo;s responses. Reports to the Team Leader or Charge Nurse all observed changes and/or abnormalities in the condition of patients to whom assigned.</li><li>
Observes, documents and monitors vital signs. Measures and records intake (fluid/food) and output (bodily functions/bodily drainage). Collaborates with the Unit Secretary to ensure appropriate recording of labor statistics.</li><li>
Practice appropriate infection control procedures, and maintains a safe, clean, comfortable aseptic environment; includes cleaning equipment (including isolettes, bassinets, and warmers) used in patient care, stocking rooms and supply carts /cabinets, checking for and removing expired supplies. Performs personal hygiene activities for the patients to include peri-care, grooming, bed making, cleaning and tidying bedside stand and over-bed table.</li><li>
Collects specimens, including venipuncture, properly labels all specimens and assists nursing staff with proper requisitioning.</li><li>
Feeds patients including transitional and normal newborn babies (excluding special feeding situation); serves meals, snacks, fresh ice and water.</li><li>
Assists in the admission and discharge of patients, including but not limited to: patient orientation to the room and the unit; preparation of units, patient rooms and beds; processing patient valuables; stocking the patient&rsquo;s room.</li><li>
Responds to the patient&rsquo;s requests (including call bells) and directs as necessary to the nurse.</li><li>
Performs a variety of transport/delivery activities related to the care of patients when such service is not available. Transports patient care equipment from one area to another, including assisting with the placement and assembling of such equipment.</li><li>
Checks unit equipment and reports malfunctioning and assists in maintaining adequate levels of supplies/equipment. Collaborates with the Unit Secretary to ensure ordering of materials and supplies.</li><li>
Prepares patients, supplies and equipment for labor and delivery surgical cases and procedures (i.e. circumcisions) on postpartum, neonatal ICU and nursery in a timely manner. Transport and collect instruments from sterile processing, cleans and packages instruments, and resets rooms after use, ensuring sterility and availability of instruments and packages.</li><li>
Controls traffic flow in labor and delivery sterile areas and observes persons entering labor and delivery surgical area for proper attire.</li><li>
Assumes other duties and responsibilities that are related and appropriate to the position and area. The above responsibilities are a general description of the level and nature of the work assigned to this classification and are not to be considered as all-inclusive.</li></ul><p>
Minimum Requirements Include:</p><ul><li>
High school degree or GED diploma is required.</li><li>
Successful completion of a hospital- or school-based training program for Operating Room Technician (ORT) or Labor and Delivery Scrub Technician.</li><li>
Completion of an approved phlebotomy course preferred.</li><li>
2+ years of experience as Nursing Assistant, Medical Assistant and/or Scrub Technician experience in an acute care patient setting.</li><li><p>
Current certification as CNA, EMT or PCT in the District of Columbia, or a Nursing Student (RN Program) with completion of at least one year of clinical rotation.</p><p>
(Surgical Technician national certification will also be accepted.)</p></li><li>
Current Basic Life Support certification through American Heart Association</li><li>
Completion of an approved phlebotomy course is preferred.</li></ul><p><br>
At Howard University Hospital our job is to care for you. We do this by offering:</p><ul><li>
Work-life balance</li><li>
Recognition and rewards for professional expertise</li><li>
Competitive, comprehensive benefit plans offered (including health, disability, vacation, sick leave, and 403B retirement plan)</li></ul><p><br>
COVID-19 Vaccination Requirements:<br>
Howard University Hospital requires all external applicants to be fully vaccinated for COVID-19 before commencing employment. External Applicants may be required to furnish proof of vaccination and, if offered, may elect to be vaccinated at a designated Howard University Hospital location.</p></div><p></p>

Maternal/Child Health Technician, Days, NICU

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