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technical support engineer

OPEXUS

<div><h2 class="jobSectionHeader"><b>Technical Support Engineer</b></h2><p>
The <b>Technical Support Engineer (T2)</b> is a specialized technical resource within Casepoint&rsquo;s Government team, focused on providing high-level technical support for our suite of government applications. This role ensures the technical stability, performance, and availability of the software platforms that government agencies rely on to fulfill their mandates. As a Tier 2 engineer, you will resolve escalated technical incidents that require deep system investigation and administrative configuration.</p><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Do:</b></h3><h4 class="jobSectionHeader"><b>
Application &amp; System Support</b></h4><ul><li><b>
System Stability &amp; Service Recovery</b>: Diagnose and resolve &quot;jobs pending&quot; or &quot;jobs failing&quot; incidents by performing targeted application service restarts (IIS) within hosted customer environments to restore platform functionality.</li><li><b>
Legacy Data Ingestion Support</b>: Facilitate cloud-based data setup and EDR (Electronic Data Retrieval) uploads for customers maintaining legacy versions, ensuring successful data availability within the platform.</li><li><b>
Service &amp; Performance Management</b>: Actively monitor and administer Casepoint applications, including running performance and capacity reports to diagnose and resolve failed processes.</li><li><b>
Technical Configurations</b>: Execute technical setups for API installations and platform integrations for government workflows.</li><li><b>
Advanced Troubleshooting</b>: Troubleshoot, research, diagnose, and resolve escalated incidents where standard front-end interventions are insufficient.</li><li><b>
Identity &amp; Access Support</b>: Configure SAML/SSO for hosted environments, including troubleshooting lockouts and managing the placement of Pay.gov and Login.gov certificates.</li></ul><h4 class="jobSectionHeader"><b>
Government Software Expertise &amp; Administration</b></h4><ul><li><b>
Technical Subject Matter Expert</b>: Act as the primary technical expert on Casepoint solutions, advising both internal teams and government customers during complex issue resolution.</li><li><b>
Administrative Access Recovery</b>: Manage high-level security overrides, including unlocking administrative accounts and performing password resets for users locked out of FX and Pal configuration applications.</li><li><b>
End-User Technical Support</b>: Respond to end users on technology-related issues and questions, capturing detailed information regarding the issue and resolutions in the ticket tracking system.</li><li><b>
Incident Lifecycle Management</b>: Work directly with customers to reproduce technical issues, capturing detailed diagnostic information to develop comprehensive root cause analyses.</li><li><b>
Platform Evolution</b>: Stay up-to-date on skills and knowledge with new developments across the Casepoint platforms.</li><li><b>
Testing &amp; Evaluation</b>: Participate in the testing and evaluation of Casepoint applications and outside utilities to provide input on system integration.</li></ul><h4 class="jobSectionHeader"><b>
Strategic Leadership &amp; Coordination</b></h4><ul><li><b>
Project Leadership</b>: Provide technical leadership during meetings with Customer Success Managers and Project Managers to iron out technical details and help them track project progress.</li><li><b>
Cross-Functional Collaboration</b>: Coordinate with internal teams (Information Services, Product, Customer Services) to ensure system issues are resolved in a timely manner.</li><li><b>
Communication Management</b>: Manage internal and cross-departmental communication for given projects, including email responses and follow-ups.</li><li><b>
Operational Flexibility</b>: Perform day-to-day task technical support needs and other duties as assigned to support the evolving needs of government customers.</li></ul><h3 class="jobSectionHeader"><b>
What You&rsquo;ll Bring to the Team:</b></h3><ul><li><b>
Education</b>: Degree in Computer Science, Information Technology, or an equivalent combination of education and experience.</li><li><b>
Specialized Knowledge</b>: Demonstrated familiarity with the technical requirements of supporting government-specific software.</li><li><b>
Technical Proficiency</b>: Proven ability to diagnose and resolve complex incidents involving web servers (IIS), database queries, and identity providers (SAML/SSO).</li><li><b>
Communication</b>: Exceptional oral and written communication skills with the ability to lead technical discussions with government clients.</li><li><b>
Citizenship</b>: <b>US Citizenship (non-dual)</b> is required by government contract.</li><li><b>
Clearance</b>: Ability to obtain and maintain a <b>Public Trust</b> or higher clearance.</li></ul><p><b>
Work Location &amp; Flexibility:</b></p><p>
We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we&rsquo;re not able to consider your application at this time.</p></div><p></p>

Technical Support Engineer

adroitts

<p><b>adroitts</b> is a fast-growing IT solutions company that helps businesses adapt and grow in a continuously evolving market. Our tailor-made technological solutions are perfectly aligned to our client&rsquo;s business goals and objectives. we strive to be a long-term trusted and reliable partner for our customers organization to help overcome IT challenges. Our solutions, methodologies and implementations are designed with customer centric focus and customers ROI. We pride ourselves in our employees feeling welcomed, valued, and involved.</p><p><b>Technical Support Engineer &ndash; Division of International Finance </b></p><p><b>Position Description</b></p><p>The Technical Support Engineer Participates in evaluating, testing, deploying, and troubleshooting network systems to provide end-user support. Participates in performing back-end maintenance activities such as inventory management, software upgrades, and network maintenance to ensure systems operate correctly with minimal interruption. Supports the translation of customer support inquiries into technical requirements and in developing plans for the resolution of issues using broad knowledge of the Board's and division's technology environment.</p><p><b>Position Requirements</b></p><p>Candidates should have knowledge of PC desktop software and hardware, to <b>include experience with: ServiceNow, Windows active directory, installing and supporting PC software, basic PC troubleshooting, PC imaging, and on-site and remote end user help desk support.</b> Ability to work in a team environment, strong customer service orientation, oral and written communication skills, attention to detail, and interest in analyzing and solving end user problems are required. <b>Experience with ServiceNow, Linux, and iOS is required.</b></p><p>Position requires full-time (Mon-Fri) <b>on-site support</b> of desktop workstations and end-user support for the Division of International Finance. This support includes but is not limited to: imaging PC&rsquo;s, installing PC software, upgrading and replacing PC hardware, relocating hardware, basic and advanced troubleshooting, and assisting with help desk support. Grade level will be determined based on years of related experience, educational background, or an equivalent combination of training and related experience. Specific duties and responsibilities include:</p><ul><li>With extensive guidance, provides information technology technical support to customers/clients on small-scale efforts. Supports the translation of customer support inquiries into technical requirements.</li><li>May troubleshoot incidents from their start through their resolution. Participates in the development of plans for the resolution of issues and/or development of solutions using broad knowledge of the Board&rsquo;s and division&rsquo;s technology environment.</li><li>Supports the development of high quality, error free work products that go to clients and helps to communicate technical terms to them to provide guidance and/or summarizes complex data information in a succinct and compelling manner.</li><li>Participates in the installation, modification, enhancement and/or management of systems and network resources.</li><li>With extensive guidance, acts in the event of system failure, due to an error, to restore the operation of software systems. Participates in performing network maintenance on small-scale efforts to ensure systems operate correctly with minimal interruption.</li><li>Participates in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes. Supports providing corrective and preventative maintenance to systems to anticipate and safeguard the occurrence of issues. Develops foundational knowledge of Board security standards around system access control.</li><li>Has foundational knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Stays up to date on IT security trends to recommend security enhancements.</li><li>Has expert knowledge of Federal policies and guidelines that govern the confidentiality, integrity, and availability of systems and information management. Stays up to date on IT security trends to recommend security enhancements.</li><li>Participates in the usage of modern programming languages (i.e., scripting), development tools, and development systems to contribute to the design, development, and implementation of solutions to improve technology efficiencies.</li><li>Supports the identification of defects in software functionality to support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Develops foundational knowledge on variety of technology platforms as it relates to functionality (e.g., upgrades, patches, and new requirements).</li><li>Participates in the installation and/or maintenance of distributed processing systems.</li><li>Supports more senior staff in developing system access profiles by using end-user requirements and the level of information needed for a given job role.</li><li>Participates in the implementation of IT frameworks based on user requirements for small-scale efforts.</li><li>Supports the development of product designs to provide input on functional requirements, product designs, schedules, or potential problems for users. May analyze business needs and software requirements to determine feasibility of design within time and cost constraints.</li><li>Has foundational knowledge of evolving trends in technology to assist in developing innovative approaches that deliver value. Participates in researching technologies that might enhance user experience and provides results.</li></ul><p>We are looking forward to hearing from you!</p><p>Best,</p><p>adroitts</p><p>Pay: $60.00 - $65.00 per hour</p><p>Work Location: In person</p>

#twiceasnice Recruiting

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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req)
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   Location: Remote from Washington
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   Salary: $60,000 + Benefits
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   Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, &amp; Paid Holidays
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   Job Type: Full-Time
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   Typical Hours: M-F, 8am-5pm PST
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   Start Date: ASAP
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   Sponsorship: Not available
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   Relocation Assistance: Not Available
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   Travel: 25% within Washington (~2-day trips per month + ~1 overnight; driving required)
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Description
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  Our MSP client in the managed IT services industry is seeking an IT Support Technician to support small business clients across Washington. This role provides 75% Tier 1 and 25% Tier 2 support, troubleshooting hardware, software, and Microsoft 365 issues both remotely and at client sites. The ideal candidate holds an Associate or Bachelor&rsquo;s degree in a computer science related field, has a strong foundation in Windows systems and hardware support, and communicates technical information clearly to non-technical users. This is an excellent opportunity to gain broad hands-on experience in a growth-oriented MSP environment.
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Responsibilities
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  &bull; Provide Tier 1 (75%) technical support for hardware, software, and access issues
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  &bull; Provide Tier 2 (25%) technical support by troubleshooting issues and escalating as appropriate
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  &bull; Resolve Microsoft 365 account issues including email, login, and access problems
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  &bull; Support Windows desktop and laptop systems including configuration and maintenance
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  &bull; Install and configure desktops, laptops, printers, and scanners for end users
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  &bull; Travel to client sites to complete installations, data transfers, and onsite issue resolution
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  &bull; Address basic connectivity issues with support from senior technicians as needed
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  &bull; Document and manage service tickets using the Autotask ticketing system
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  &bull; Perform basic hardware repairs and component troubleshooting for desktops and laptops
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  &bull; Support clients during outages and communicate issue status and resolution clearly
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  &bull; Deliver professional end-user support while maintaining high levels of customer satisfaction
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   IT Support Technician (Degree + 1 Year Exp &amp; 25% Travel Req) Qualifications
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  &bull; Associate or Bachelor&rsquo;s degree in a computer science related field is required
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  &bull; 1+ years of IT support experience is required
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  &bull; Strong understanding of Windows operating systems and Microsoft 365 is required
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  &bull; Knowledge of desktop and laptop hardware components with basic repair skills is required
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  &bull; Driver&rsquo;s license and reliable personal vehicle are required
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  &bull; Ability to travel 25% within the state of Washington is required
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IT Support Technician ($60K, Degree + 1 Year Exp & 25% Travel Req)

Rippling

<div><h2 class="jobSectionHeader"><b>About Rippling</b></h2><p></p><p><br>
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.</p><p></p><p><br>
Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365&mdash;all within 90 seconds.</p><p></p><p><br>
Based in San Francisco, CA, Rippling has raised $1.4B+ from the world&rsquo;s top investors&mdash;including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock&mdash;and was named one of America's best startup employers by Forbes.</p><p></p><p><br>
We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.</p><p></p><p><b><br>
About the team</b></p><p>
The Customer Support team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance, HR, and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach, offering support to businesses across various time zones and ensuring help is always available when needed.</p><p></p><p><br>
Our team is composed of individuals with diverse backgrounds and expertise, all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally, our team is driven by a commitment to personal and professional growth, with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.</p><p></p><p><br>
At Rippling, we are actively seeking enthusiastic individuals to join our Customer Support team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic, fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation, and we are committed to providing ample opportunities for professional development. If you are motivated, quick to adapt, and excited about contributing to a team that helps businesses operate more efficiently, we encourage you to apply and bring your unique talents to Rippling.</p><p></p><p><b><br>
What you will do</b></p><ul><li>
This role will contribute across multiple domains. Specifically, our IT-focused areas such as MDM (Mobile Device Management), Inventory Management, and Identity Management.</li><li>
Troubleshoot and resolve authentication and authorization issues across SSO providers, including SAML, OAuth/OIDC, and SCIM provisioning flows.</li><li>
Support customers in configuring and maintaining identity integrations with popular IdPs (e.g., Okta, Azure AD, Google Workspace, OneLogin).</li><li>
Help customers understand and troubleshoot API-driven workflows, including token generation, permission scopes, and integration errors.</li><li>
Review system logs, audit trails, and authentication traces to identify misconfigurations, failed assertions, or unexpected behavior.</li><li>
Responsible for supporting our Rippling customers and resolving issues related to our products.</li><li>
Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.</li><li>
Leverage phone, chat, email functionality, and video conferencing to help our customers optimize our products.</li><li>
De-escalate and resolve issues by leveraging platform and industry expertise.</li><li>
Become a product expert - you'll be a go-to resource for both customers and coworkers.</li><li>
Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.</li><li>
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client&rsquo;s needs are met.</li></ul><p></p><p><b><br>
What you will need</b></p><ul><li>
Bachelor's degree</li><li>
1-4 years of customer support experience in a Technical Support domain and should have:</li><li><div><ul><li>
Familiarity with common identity providers (e.g., Okta, Azure AD, Google Workspace, OneLogin) and how they integrate with SaaS applications</li><li>
Understanding of SSO concepts such as SAML, OAuth/OIDC, SCIM, certificates, and user/session lifecycle fundamentals</li><li>
Working knowledge of how APIs function &mdash; including authentication, tokens, permissions/scopes, and reading basic API responses for troubleshooting</li><li>
Ability to analyze authentication or provisioning issues by reviewing logs, assertions, token payloads, audit trails, or integration error messages</li><li>
Comfortable navigating access policies, role-based permissions, user provisioning workflows, and identity governance concepts</li><li>
Strong problem-solving mindset with curiosity to dig into integrations, debug complex workflows, and continuously build deeper identity expertise</li></ul></div></li><li>
Time management skills and ability to prioritize</li><li>
Flexibility with changing job duties and responsibilities</li><li>
Organizational skills and experience improving processes</li><li>
Excellent communication skills, both written and verbal (in English) in a technical environment</li><li>
Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST</li></ul><h2 class="jobSectionHeader"><b>
Additional Information</b></h2><p>
Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com.</p><p></p><p><br>
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.</p><p>
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.</p><p></p><p><br>
#li-remote</p><p></p><p><b><br>
The pay range for this role is:</b></p><p>
21.00 - 23.00 USD per hour (US Tier 2)</p><p>
20.00 - 22.00 USD per hour (US Tier 3)</p><p><b>
This position is a non-exempt, full-time, hourly position with eligibility for overtime</b></p></div>

Technical Support Specialist, Identity Management

Chenega Corporation

<div><p><b>Req ID:</b> 39642</p>
<p><b>Summary</b></p>
<p><b>Chief Engineer</b></p>
<p><b>Washington, DC Remote</b></p>
<p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</p>
<p>Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.</p>
<p>Chenega Agile Real-Time Solutions (CARS) is seeking a <b>Chief Engineer</b> to provide technical leadership and architectural oversight for the Federal Communications Commission (FCC) Enterprise Technical Services (FETS) program. The Chief Engineer will guide the design, integration, and optimization of FCCs enterprise IT infrastructure while ensuring alignment with federal security standards, cloud modernization initiatives, and IT Service Management (ITSM) practices.</p>
<p>This role will serve as the senior technical authority for the program, responsible for overseeing Windows, Linux/Unix, and cloud environments, ensuring secure and scalable architectures, and coordinating engineering efforts across infrastructure, applications, cybersecurity, and service management teams.</p>
<p>The <b>Chief Engineer</b> will collaborate closely with the Program Manager, Operations Leads, cybersecurity staff, and ServiceNow development teams to ensure that the FCCs IT infrastructure remains resilient, efficient, and aligned with mission objectives.</p>
<p><b>Responsibilities</b></p>
<ul><li>Serve as the technical authority for the FETS contract, providing leadership across engineering, systems administration, networking, and application integration.</li>
<li>Design and oversee enterprise architecture across Windows, Linux/Unix, hybrid cloud, and on-prem infrastructure environments.</li>
<li>Ensure solutions align with FCC mission goals, performance objectives, and federal IT modernization initiatives.</li>
<li>Lead engineering efforts related to cloud migration, infrastructure modernization, and platform optimization.</li>
<li>Oversee architecture and operational support for Windows Server, Active Directory, Linux/Unix systems, and hybrid infrastructure environments.</li>
<li>Guide implementation of cloud infrastructure solutions (AWS, Azure, or similar platforms) including compute, networking, storage, and security services.</li>
<li>Ensure high availability, scalability, and performance of enterprise infrastructure systems.</li>
<li>Support infrastructure automation, configuration management, and DevSecOps best practices.</li>
<li>Work with ServiceNow development and ITSM teams to ensure technical integration with enterprise infrastructure.</li>
<li>Support automation and operational efficiency initiatives across incident, change, and configuration management processes.</li>
<li>Ensure infrastructure monitoring and operational data feed into the ServiceNow ITSM platform and CMDB.</li>
<li>Ensure infrastructure and systems comply with federal cybersecurity frameworks, including:</li>
<li>NIST 800-53</li>
<li>FISMA</li>
<li>FedRAMP</li>
<li>Zero Trust Architecture</li>
<li>Collaborate with cybersecurity engineers to implement secure system configurations, monitoring, and threat mitigation strategies.</li>
<li>Support Authority to Operate (ATO) activities and federal compliance audits.</li>
<li>Oversee integration of applications, infrastructure, and network services across the enterprise environment.</li>
<li>Provide technical guidance to engineering teams responsible for:</li>
<li>Cloud engineering</li>
<li>Systems administration</li>
<li>Network engineering</li>
<li>ServiceNow platform integration</li>
<li>Ensure interoperability between applications, services, and infrastructure.</li>
<li>Support Service Quality Management (SQM) initiatives by identifying opportunities for infrastructure improvements and service optimization.</li>
<li>Assist with the development of technical KPIs, metrics, and performance dashboards.</li>
<li>Ensure engineering activities support FCC operational efficiency and service delivery objectives.</li>
<li>Provide technical guidance to the Program Manager and government stakeholders.</li>
<li>Present engineering recommendations, architecture decisions, and modernization strategies to FCC leadership.</li>
<li>Coordinate across contractor teams and FCC technical staff to ensure the successful execution of engineering initiatives.</li>
<li>Other duties as assigned.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Bachelors degree in computer science, Engineering, Information Technology, or related field.</li>
<li>10+ years of enterprise engineering experience, including infrastructure architecture and systems engineering.</li>
<li>Demonstrated experience supporting federal IT environments and government compliance frameworks.</li>
<li>Deep expertise with:</li>
<li>Windows Server environments and Active Directory</li>
<li>Linux/Unix systems administration</li>
<li>Hybrid cloud environments (AWS or Azure)</li>
<li>Experience designing enterprise-scale infrastructure architectures.</li>
<li>Strong understanding of networking concepts, enterprise systems integration, and infrastructure security.</li>
<li>Experience supporting ITSM platforms such as ServiceNow.</li>
<li>Public Trust</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul><li>AWS Solutions Architect or Azure Solutions Architect certification</li>
<li>ITIL v4 certification</li>
<li>CISSP or equivalent cybersecurity certification</li>
<li>Experience supporting federal IT modernization initiatives and cloud migration programs</li>
<li>Experience working within DevSecOps and automated infrastructure environments</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Expert-level understanding of enterprise infrastructure architecture and systems integration.</li>
<li>Ability to lead distributed engineering teams and provide strategic technical direction.</li>
<li>Strong understanding of federal cybersecurity and compliance frameworks.</li>
<li>Excellent communication skills with the ability to brief technical and non-technical stakeholders.</li>
<li>Ability to manage multiple engineering initiatives within a complex federal environment.</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Excellent skills in Microsoft Word, Excel, and other Office applications</li>
<li>Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.</li>
<li>Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.</li>
<li>Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it</li>
</ul><p><b>How youll grow</b></p>
<p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.</p>
<p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</p>
<p><b>Benefits</b></p>
<p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</p>
<p>Learn more about what working at Chenega MIOS can mean for you.</p>
<p><b>Chenega MIOSs culture</b></p>
<p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</p>
<p><b>Corporate citizenship</b></p>
<p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</p>
<p>Learn more about Chenegas impact on the world.</p>
<p>Chenega MIOS News- https://chenegamios.com/news/</p>
<p><b>Tips from your Talent Acquisition Team</b></p>
<p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</p>
<p>Chenega MIOS web site - www.chenegamios.com</p>
<p>Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm</p>
<p>LinkedIn - https://www.linkedin.com/company/1472684/</p>
<p>Facebook - https://www.facebook.com/chenegamios/</p>
<p>\#Chenega Agile Real Time Solutions, LLC</p>
<p><b>Estimated Salary/Wage</b></p>
<p>USD $166,500.00/Yr. Up to USD $200,000.00/Yr.</p>
<p>Chenega Corporation and family of companies is an EOE.</p>
<p>Equal Opportunity Employer/Veterans/Disabled</p>
<p>Native preference under PL 93-638.</p>
<p>We participate in the E-Verify Employment Verification Program</p></div><p></p>

Chief Engineer

Cato Institute

<div>Description:
<p>
The Cato Institute seeks qualified candidates for the Senior Research Engineer, Applied AI position. AI tools are proliferating rapidly. Making them genuinely useful for policy research requires someone who bridges the gap between what these systems have the potential to do with the breadth, depth, precision, and traceability that good research demands.</p><p>
The Cato Institute has already begun creating AI-enhanced research capabilities. The Senior Research Engineer, Applied AI, joins that effort as Cato&rsquo;s first dedicated engineering position focused on the research domain &mdash; a role with significant latitude to shape how research technology evolves at Cato.</p><p>
The Senior Research Engineer closely partners with research teams, understanding their problems and identifying where AI and other advanced methods can make a real difference.</p><p>
And the Senior Research Engineer gets their hands dirty, building state-of-the-art, research-grade tooling and capabilities &mdash; such as context engineering architectures, AI output benchmarking tools, and literature discovery systems.</p><p>
Project priorities emerge through consultation between the Senior Research Engineer, the CTA, and research leadership &mdash; a process that will take shape as this new role matures, and the Senior Research Engineer will play an active part in shaping it.</p><p><i>
The projected salary range for this role is $100,000 - $190,000 per year.</i></p><p><i>
Compensation is based on the successful candidate's educational background, experience, and skills.</i></p><p><b>
About Cato</b></p><p>
The Cato Institute is a public policy research organization &mdash; a think tank &mdash; dedicated to the principles of individual liberty, limited government, free markets, and peace. Its scholars and analysts conduct independent, nonpartisan research on a wide range of policy issues.</p><p>
Founded in 1977, Cato owes its name to Cato&rsquo;s Letters, a series of essays published in 18th-century England that presented a vision of a society free from excessive government power. Those essays inspired the architects of the American Revolution. And the simple, timeless principles of that revolution &mdash; individual liberty, limited government, and free markets &mdash; turn out to be even more powerful in today&rsquo;s world of global markets and unprecedented access to information than Jefferson or Madison could have imagined. Social and economic freedom is not just the best policy for a free people, it is the indispensable framework for the future.</p><p>
Cato Institute is an Equal Opportunity Employer.</p><p><b>
Responsibilities</b></p><ul><li>
Organize and support a cross-department working group to:</li></ul><ul><li>Identify opportunities for AI-enhanced research methods</li><li>Establish best practices, training materials, and reusable templates that help scholars leverage AI tools effectively</li></ul><ul><li>
Build research tools and multi-step AI workflows that improve how scholars work, iterating system architecture and integrations based on their feedback and usage</li><li>
Design and implement context engineering systems to structure Cato&rsquo;s policy research for accurate retrieval and analysis by AI agents</li><li>
Evaluate AI outputs against scholarly standards, diagnosing whether poor results stem from context gaps, architectural flaws, or model limitations &mdash; and implement programmatic guardrails that enforce analytical rigor and empirical honesty</li><li>
Partner with scholars and data visualization specialists on the technical infrastructure of major reports</li></ul><p><b>
Likely Initial Focus Areas (First 6-12 Months)</b></p><ul><li>
Launch the cross-department AI-enhanced research working group</li><li>
Discover existing research technology usage and workflows between multiple Cato research departments</li><li>
Devise and execute empirical assessment methods for custom AI instructions already in use</li><li>
Build tools and create technical organization to address opportunities identified by the working group and discovery</li></ul>
Requirements:
<p><b>
Education and Experience</b></p><ul><li>
Bachelor&rsquo;s degree in computer science, data science, statistics, economics, computational social science, or a related quantitative or technical field</li><li>
5+ years of experience building software, tools, or data systems, including experience in or serving research, policy, government, or academic environments</li><li>
Expertise building LLM-enabled systems (prompting, retrieval/context construction, tool use, and evaluation), and iterating them based on structured empirical evaluation</li><li>
Proficiency with multiple major LLMs: ChatGPT, Claude, Gemini, and/or Grok</li><li>
Proficiency with Python to build research tools and integrate AI capabilities</li><li>
Working knowledge of Claude Code, Codex, or similar agentic AI development tools</li><li>
Familiarity with research methods and analytical workflows in a policy, academic, or government setting &mdash; sufficient to collaborate meaningfully with researchers and evaluate whether tool outputs meet scholarly standards</li></ul><h4 class="jobSectionHeader"><b>
Knowledge and Skills</b></h4><ul><li>
Strong written and verbal communication, with the ability to explain technical concepts to non-technical researchers and document systems clearly</li><li>
Self-directed, intellectually curious, and comfortable working across departments in an advisory and collaborative capacity</li><li>
Familiarity with Cato's work or demonstrated interest in public policy</li></ul><h4 class="jobSectionHeader"><b>
Preferred Qualifications</b></h4><ul><li>
A demonstrated ability to rapidly acquire new technical skills from first principles to adapt to the highly accelerated pace of AI development</li><li>
Experience with SQL and data pipeline tools to transform and structure research datasets for analysis and retrieval</li><li>
Experience with R, Stata, or other research-oriented programming languages</li><li>
Familiarity with cost-performance trade-offs across AI model tiers</li><li>
Familiarity with think tank, government, or academic research environments</li></ul><p><b>
Benefits</b></p><p>
All Cato employees are provided:</p><ul><li>
Medical, dental, and vision insurance</li><li>
Employer contribution to a Health Savings Account (HSA)</li><li>
Generous vacation and sick days</li><li>
Paid parental leave</li><li>
Employer-provided life and disability insurance</li><li>
401(k) employer match</li><li>
Transit/Parking benefits</li><li>
Pet discount plan</li></ul><p><b>
To Apply</b></p><p>
Please submit the following materials:</p><ul><li>
Resume or CV</li><li>
A cover letter &mdash; written by your own hand, not with the LLM tools you&rsquo;ve mastered, so we can best understand your genuine thought process &mdash; detailing your experience at the intersection of research and engineering, your interest in leveraging AI and other advanced technology for policy research, and why Cato&rsquo;s mission appeals to you</li><li>
Optional: links to code repositories, personal projects, or technical writing</li></ul><p><i>
Applicants must be currently authorized to work in the United States on a full-time basis. This position does not offer visa sponsorship.</i></p></div>

Senior Research Engineer, Applied AI

Omnicell

<div></div><div><div><div><div><div><div><b>Hybrid</b></div></div></div><h2 class="jobSectionHeader"><b>
Field Services Engineer II</b></h2><div></div><div><div>
Washington, DC, United States</div></div><div></div><div><div><div><b><br>
</b></div></div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>
Job Description</b></div></div></div></div></div><div></div><div><div><div><div><div>
Job ID</div><div><b>
4999</b></div></div><div><div>
Date posted</div><div><b>
02/24/2026</b></div></div><div><div>
Business Unit</div><div><b>
Field Services</b></div></div><div><div>
Work Location Type</div><div><b>
Remote</b></div></div></div><div><div><p><b>
Field Services Engineer Level 1 Or Level 2</b></p><p><b>
Location:</b> Health System locations within the region of Fairfax, VA/Washington DC. All candidates wanting to be considered must live within the region.<br>
<b>Department:</b> Field Services<br>
<b>Reports to:</b> Manager, Field Services</p><p>
As a Field Service Engineer (FSE) at Omnicell, you&rsquo;ll be a trusted technical expert supporting pharmacy and supply automation systems that directly impact patient care. You&rsquo;ll work independently in hospital environments to troubleshoot, repair, and maintain advanced electro-mechanical and software-integrated solutions. This role offers autonomy, hands-on problem-solving, and the opportunity to collaborate with clinical leaders in nursing and pharmacy.</p><p><b>
Key Deliverables &amp; Business Impact</b></p><p>
As a Field Service Engineer, your work directly supports Omnicell&rsquo;s mission to improve medication and supply management in healthcare settings. Success in this role means ensuring high system uptime, rapid issue resolution, and exceptional customer satisfaction&mdash;all of which contribute to operational efficiency and patient safety<b>. </b>Your contributions help Omnicell deliver on its promise of safer, smarter medication and supply management. By ensuring systems are functioning optimally, you reduce downtime, improve clinical workflows, and reinforce Omnicell&rsquo;s reputation for reliability and innovation in healthcare technology.</p><p><b>
You will:</b></p><ul><li><b>
Ensure system reliability</b> by performing timely troubleshooting, preventive maintenance, and emergency repairs on Omnicell&rsquo;s automation solutions.</li><li><b>
Drive customer trust and satisfaction</b> by building strong relationships with nursing and pharmacy leadership, serving as a knowledgeable and responsive technical partner.</li><li><b>
Support product innovation</b> by analyzing complex service issues and escalating bugs or design concerns to engineering and hardware teams.</li><li><b>
Enhance product performance</b> through actionable field feedback that informs continuous improvement.</li><li><b>
Represent Field Services</b> in cross-functional initiatives and field projects that shape the future of healthcare automation.</li><li><b>
Elevate team capability</b> by mentoring junior technicians and sharing best practices.</li><li><b>
Maintain operational excellence</b> through accurate documentation, inventory management, and adherence to service level agreements.</li><li><b>
Empower end users</b> by delivering basic product training and ensuring confidence in system usage.</li></ul><div></div><p><br>
Who You Are (We are hiring for a Field Services Engineer I OR Field Services Engineer II)</p><div></div><div><b><br>
FSE Level 1 Basic Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s Degree in Engineering/Technology or related discipline; or<br>
Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline; or<br>
five years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.</div></li></ul><div></div><div><b><br>
FSE II Basic Qualifications</b></div><ul><li><div>
Bachelor&rsquo;s Degree in Engineering/Technology or related discipline AND one year of relevant experience; OR Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, AND four years of relevant experience; OR<br>
seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.</div></li></ul><p>
Preferred Qualifications</p><div><b>
Preferred Qualifications</b></div><ul><li><div>
Hands on repairs, troubleshooting, root cause analysis experience working on pneumatic or hydraulic complex machinery that may include Industrial manufacturing equipment/machinery, Aircraft systems, Robotic Systems, or anything similar.</div></li><li><div>
Experience working in a high volume environment that requires 24/7 on call support</div></li><li><div>
Passion for trade based work</div></li><li><div>
Bachelor&rsquo;s Degree in Engineering/Technology or related discipline</div></li><li><div>
Experience working in a hospital environment</div></li></ul><div></div><p><br>
How You&rsquo;ll Elevate at Omnicell</p><p>
At Omnicell, success isn&rsquo;t just about what you achieve&mdash;it&rsquo;s about how you achieve it. We embed Elevate Behaviors in everything we do. As a Field Services Engineer, you will:</p><ul><li><b>
Collaborate</b> &ndash; Build strong networks, share knowledge, and foster partnerships that drive results.</li><li><b>
Inspire</b> &ndash; Influence, engage, and motivate those around you to create a high-performing, inclusive culture.</li><li><b>
Develop</b> &ndash; Embrace continuous learning and actively support the growth of yourself and others.</li><li><b>
Execute</b> &ndash; Set clear priorities, take ownership of outcomes, and deliver on commitments.</li><li><b>
Impact</b> &ndash; Drive innovation, challenge the status quo, and align business goals with customer success.</li></ul><div>
Work Conditions:</div><ul><li><div>
Must be able to lift 50 lbs. to approximately 5 ft. high</div></li><li><div>
Available 24 hours a day, Monday through Friday and for weekend on-call rotations</div></li><li><div>
Frequent local travel in primary area</div></li><li><div>
Backup support in adjacent areas as needed</div></li><li><div>
Provide work area at home and space for trunk stock inventory</div></li></ul><div></div><p><b><br>
Compensation Information:</b></p><p>
Field Services Engineer Level 1 - $34-$38 Per hour</p><p>
Field Services Engineer 2 - $38-$45 per hour</p><div><p>
Actual compensation will be determined based on a variety of factors, including but not limited to:</p><ul><li>
Relevant job‑related skills and experience</li><li>
Education and certifications</li><li>
Market data and competitiveness</li><li>
Internal equity considerations</li><li>
Alignment with organizational compensation guidelines</li></ul></div></div></div><div><div><p><b>
EEO, Privacy, and Adaptability</b></p><div><div>
Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability. We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com.<br>
<br>
At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation. However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: https://www.omnicell.com/privacy/<br>
<br>
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.</div></div></div><div><p><b>
About Us</b></p><div><div>
At Omnicell, innovation starts with people who are passionate about making healthcare safer and smarter. Since 1992, we&rsquo;ve been transforming the future of pharmacy care through bold ideas and hands-on solutions that make a real impact on clinicians and patients&rsquo; lives.<br>
<br>
We build outcomes-driven technology&mdash;from robotics to intelligent software&mdash;that helps clinicians work more efficiently and ensures patients get the care they need. Every improvement, every breakthrough, every idea is rooted in our belief that better is always possible.<br>
<br>
But what sets us apart isn&rsquo;t just the work we do, it&rsquo;s how we do it. Our Culture of Care shapes everything, from how we show up for each other to how we solve tough problems together. You&rsquo;ll find a team that has your back, leaders who listen, and a shared commitment to building something that matters.<br>
<br>
Here, careers are more than job titles, they are journeys of purpose and possibility. Whether you&rsquo;re just getting started or ready to grow in new directions, we&rsquo;ll meet you where you are, with support, flexibility, and opportunity that matches your ambition.<br>
<br>
If you&rsquo;re driven by purpose and ready to shape what&rsquo;s next in healthcare, there&rsquo;s a place for you at Omnicell.</div></div></div></div></div></div></div></div></div></div><p></p>

Field Services Engineer II

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