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hospitality operations manager

Global Mission Support Services LLC

Restaurant &amp; Hospitality Operations Manager International Contract Opportunity &ndash; Hospitality Management Country Location: Nauru (one-year relocation) Start Date: ImmediateWe are seeking a Hospitality Operations Manager to oversee the daily management of a large restaurant and catering facility within our international project in Nauru. This is a unique opportunity for an experienced professional to take on a challenging overseas role with a dynamic team.Key Responsibilities<ul><li>Manage day-to-day operations of a full-service restaurant and catering unit.</li><li>Oversee HR, scheduling, fleet management, transportation, and logistics for hospitality operations.</li><li>Handle procurement for kitchen and service teams.</li><li>Work closely with the Head Chef, Restaurant Manager, Bakery &amp; Pastry Chefs, and service staff to ensure smooth service delivery.</li></ul>Candidate Profile<ul><li>Fluency in English (minimum Level 5).</li><li>Proven experience in hospitality or restaurant operations management.</li><li>Strong background in logistics, procurement, fleet management, and personnel management.</li><li>Excellent organizational and leadership skills.</li><li>Ability to adapt to a multicultural, high-paced environment.</li></ul>How to Apply: Please submit your CV and application to talent@gmss.ltd with the subject line: Hospitality Operations Manager &ndash; Nauru.Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to Nauru once we hire you for this position?</li></ul>

Restaurant & Hospitality Operations Manager- Nauru Deployment

Levelly Holiday Home Rentals

Job Title: Operations Manager Location: Dubai, UAE Industry: Holiday Homes / Short-Term Rentals / Hospitality Employment Type: Full-TimeCompany OverviewWe are a fast-growing holiday home company based in Dubai, specializing in high-quality short-term rentals and exceptional guest experiences. Our portfolio includes premium apartments and villas across Dubai&rsquo;s most sought-after locations. As we scale, we are looking for a highly organized and results-driven Operations Manager to lead and optimize our day-to-day operations.Position SummaryThe Operations Manager will oversee the daily operations of our holiday home properties, ensuring smooth check-ins/outs, property maintenance, housekeeping coordination, guest satisfaction, and compliance with DTCM regulations. This role requires a strategic thinker with hands-on management experience, preferably in hospitality or real estate.Key Responsibilities<ul><li>Oversee end-to-end operational activities across all properties.</li><li>Manage and coordinate housekeeping, maintenance, and quality control teams.</li><li>Ensure timely check-ins, check-outs, guest communications, and issue resolution.</li><li>Maintain high guest satisfaction scores through service excellence.</li><li>Optimize property readiness, cleanliness, and presentation before guest arrival.</li><li>Ensure compliance with Dubai Tourism (DTCM) rules and registration requirements.</li><li>Monitor operational budgets and control costs effectively.</li><li>Implement systems and SOPs to streamline operations and improve efficiency.</li><li>Collaborate with guest relations, sales, and marketing teams to improve performance.</li><li>Conduct regular inspections of properties to ensure standards are met.</li><li>Manage inventory, procurement, and logistics related to property supplies.</li><li>Lead and motivate an operations team with clear KPIs and performance reviews.</li><li>Handle emergency situations and last-minute guest requests professionally.</li><li>Maintain relationships with third-party vendors and service providers.</li></ul>Requirements<ul><li>Proven experience as an Operations Manager in hospitality, short-term rentals, or real estate.</li><li>Strong knowledge of Dubai holiday home regulations and DTCM compliance is a must.</li><li>Excellent organizational, leadership, and time-management skills.</li><li>Strong interpersonal and communication skills.</li><li>Ability to work in a fast-paced, customer-facing environment.</li><li>Tech-savvy with experience using property management systems (e.g., Guesty, Hostaway).</li><li>Proficient in MS Office and/or Google Workspace.</li><li>Valid UAE driving license is preferred.</li></ul>Preferred Qualifications<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field.</li><li>Previous experience managing a large property portfolio in Dubai.</li><li>Multilingual (Arabic, Russian, or French is a plus).</li></ul>What We Offer<ul><li>Competitive salary</li><li>Opportunities for career growth in a fast-scaling company</li><li>A dynamic and collaborative work environment</li></ul>To Apply: Please send your CV and a brief cover letter highlighting your experience in hospitality operations to galina@levelly.netJob Type: Full-timeApplication Question(s):<ul><li>Do you have a UAE driving license? </li><li>Do you have a car?</li></ul>Experience:<ul><li>Holiday homes rental: 3 years (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Operations Manager

Smartstay.in

<div>Reinventing Short-Term Renting
At SmartStay, we&rsquo;re changing the game in Dubai&rsquo;s hospitality scene with our exceptional approach to managing holiday homes. Our focus is on providing 5-star guest experiences and ensuring every stay is unforgettable. We believe that delivering outstanding service leads to glowing reviews and, most importantly, keeps guests coming back. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.
The Role: Operations Manager
The Operations Manager ensures seamless day-to-day performance across all SmartStay departments &mdash; Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics &mdash; maintaining the highest standards of service and compliance in line with SmartStay&rsquo;s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.
Responsibilities:<ul>
<li>
Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.</li>
<li>Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.</li>
<li>Foster accountability, cross-departmental communication, and a strong &ldquo;One Team&rdquo; culture.</li>
<li>Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.</li>
<li>Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.</li>
<li>Control glitch management to ensure all issues are resolved promptly and in line with company standards.</li>
<li>Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.</li>
<li>Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.</li>
<li>Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.</li>
<li>Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.</li>
<li>Coordinate updates to operational checklists, inspection templates, and Trainual materials.</li>
<li>Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).</li>
<li>Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.</li>
<li>Identify operational bottlenecks and propose structured, data-driven solutions.</li>
<li>Review and approve operational quotations and vendor payments in coordination with the Finance Manager.</li>
<li>Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures.
</li><li>Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance.</li>
</ul>
Skills &amp; Qualifications<ul>
<li>
3&ndash;5 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAE</li>
<li>Strong leadership skills with proven ability to train, mentor, and manage teams effectively.</li>
<li>Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.</li>
<li>Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.</li>
<li>Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plus</li>
<li>Familiarity with Sakani and DTCM guest registration portals is a plus</li>
<li>A valid UAE driving license is required.</li>
<li>Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.</li>
<li>Hands-on, proactive approach with strong problem-solving and decision-making capabilities.</li>
</ul>
How To Apply:
If you&rsquo;re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!</div>

Operations Manager (Hospitality)

DURRANI HOLIDAY HOMES

Our Company into luxury vacation rentals, is seeking a highly organized and service-driven Guest Experience &amp; Reservations Lead. This is a key leadership role responsible for delivering a seamless guest journey and managing end-to-end reservations across all platforms &mdash; from initial booking to post-stay feedback.Role Overview:You will oversee the guest experience lifecycle, reservations team, and quality control processes to ensure service excellence and operational efficiency. The role demands a blend of hospitality passion, systems thinking, and leadership capability.Key Responsibilities:<ul><li>Oversee the full guest journey from booking to post-departure</li><li>Manage and audit reservations across OTAs and direct platforms</li><li>Lead and coach the Guest Relations and Reservations team</li><li>Ensure high service quality and resolve guest issues promptly</li><li>Analyze feedback and prepare regular performance reports</li><li>Collaborate with operations and finance for smooth execution.</li></ul>What We&rsquo;re Looking For:<ul><li>Minimum 4 years' experience in guest experience, reservations, or hospitality operations</li><li>Proven leadership experience in managing hospitality or vacation rental teams</li><li>Strong understanding of OTAs, PMS platforms, CRM tools, and SOP implementation</li><li>Excellent communication, problem-solving, and process management skills</li><li>Detail-oriented with a guest-first mindset and ability to work under pressure</li></ul>Job Type: Full-time

Guest Experience Lead

Dubai Holding

<div>
 
 
 About Dubai Holding Entertainment:
 
 
 
 
 
 
 Dubai Holding Entertainment offers an impressive range of destinations and attractions that enhance the appeal and competitiveness of Dubai as an international tourism and leisure hub, with the added value of the quality of the facilities and the high standards of training, supervision, and security.
 
 
 
 
 
 Ain Dubai, the tallest observation wheel in the world, is the jewel of the Bluewaters extraordinary and one-of-a-kind experience and is set to offer a majestic new experiential perspective from the eye in the sky across Dubai&rsquo;s mesmerizing skyline.
 
 
 
 
 
 Global Village is one of the longest established tourist attractions in Dubai having opened its doors in 1997. It offers world-class cultural and family entertainment, featuring 26 international pavilions and millions of visitors every season.
 
 
 
 
 
 As the most recent attraction within Dubai Holding Entertainment, Dubai Parks and Resorts&trade; is the Middle East&rsquo;s largest multi-themed leisure and entertainment destination comprising of three separate theme parks: MOTIONGATE&trade; Dubai, LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park.
 
 
 Leading destinations and attractions by Dubai Holding Entertainment also include Coca-Cola Arena, the largest multipurpose indoor arena in the Middle East; Roxy Cinemas, a premiere theatre experience; and The Green Planet in City Walk, a destination that recreates a tropical forest and many more.
 
 
 
 
 
 Dubai Holding Entertainment owns the largest radio network in the region. Arabian Radio Network (ARN) is the most dynamic multiplatform broadcaster in the UAE and is at the forefront of innovation. It provides advanced in-studio cameras, broadcasting on-air, online on smartphone apps and the Apple TV platform. ARN has ten radio stations, including Dubai Eye, Virgin Radio, Al Arabiya and Hit &ndash;reaching over 200 nationalities and 4 million listeners each week in seven languages.
 
 
 
 
 
 Building on ARN&rsquo;s commitment to embracing the future and being able to provide access to the best marketing platforms in the region, MPN by Dubai Holding Entertainment is a multimedia sales house, operating premium out-of-home assets, video production, event sponsorship and activations.
 
 
 
 
 
 
 Job Overview:
 
 
 
 
 
 
 An opportunity has arisen for a to join as a
 
 Manager &ndash; Park Services
 
 . The main duties and responsibilities of this role:
 
 
 
 
 <ul>
 <li>
 Develop and implement cleanliness and sanitation strategies aligned with park operations.
 </li>
 <li>
 Lead, mentor, and manage park cleaning teams including third-party contractors.
 </li>
 <li>
 Oversee the planning and delivery of daily and periodic cleaning schedules.
 </li>
 <li>
 Conduct regular audits and inspections to maintain hygiene and guest experience standards.
 </li>
 <li>
 Manage vendor relationships, service agreements, and operational KPIs.
 </li>
 <li>
 Ensure compliance with health, safety, and environmental regulations.
 </li>
 <li>
 Plan resource allocation, budgeting, and procurement of cleaning materials and tools.
 </li>
 <li>
 Respond to guest and operational escalations related to cleanliness and hygiene.
 </li>
 <li>
 Support park events, special operations, and crisis management protocols.
 </li>
 <li>
 Any other duties may be reasonably requested by the Management Team
 </li>
 </ul>
 
 
 
 
 
 About you
 
 
 
 The ideal candidate for this position will have the following experience and qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in facilities management, Hospitality, or a related field
 </li>
 <li>
 6&ndash;8 years of experience in facility or cleaning operations, with 3&ndash;4 years in a leadership or contractor management role in a hospitality, theme park, or large venue environment
 </li>
 <li>
 Expertise in sanitation protocols and cleaning standards
 </li>
 <li>
 Budgeting, scheduling, and contractor performance management
 </li>
 <li>
 Strong leadership and team development skills
 </li>
 <li>
 Proficiency in facility management systems and audit reporting
 </li>
 </ul>
 
 
 
 
 
 About the Benefits
 
 
 
 
 
 
 In the world of entertainment, Dubai Holding Entertainment is dedicated to nurturing the talents and well-being of our team members. Join our dynamic and diverse workforce to enjoy a comprehensive benefits package that includes competitive compensation, exciting career development opportunities, and a collaborative and creative work environment. We strongly believe in empowering our workforce, as they play a pivotal role in shaping unforgettable entertainment experiences for tomorrow.
 
 
 
 
 
 We are committed to attracting the brightest minds and nurturing the most innovative candidates who aspire to make a significant impact on the future of the entertainment industry in Dubai. At Dubai Holding Entertainment, we embrace equal opportunity and promote a discrimination-free environment where everyone's unique talents and contributions are celebrated. Join us in crafting a thrilling and extraordinary tomorrow in entertainment
 
</div>

Manager - Park Services - Dubai Holding Entertainment

Sunset Hospitality Group

<div>
 
 Sunset Hospitality Group is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels &amp; Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
 
 
 SHG operates over 79 venues and with presence in 25 countries with a commitment to deliver authentic &amp; diverse hospitality experiences that bring people together, all around the world.
 
 
 
 
 
 We are seeking a dynamic and hands-on
 
 Restaurant Manager
 
 to lead one of our upscale fine dining and high-volume dining venues. The ideal candidate will bring passion for hospitality, strong leadership skills, and a proven track record in delivering exceptional guest experiences while managing a busy operation.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Oversee daily restaurant operations ensuring excellence in service, quality, and guest satisfaction
 </li>
 <li>
 Lead, train, and motivate a diverse front-of-house team to achieve performance and service standards
 </li>
 <li>
 Drive revenue and manage budgets while maintaining operational efficiency
 </li>
 <li>
 Ensure compliance with health, safety, and hygiene standards
 </li>
 <li>
 Collaborate with culinary and corporate teams to maintain brand standards and implement new initiatives
 </li>
 </ul>
 
 
 
 
 
 Ideal Candidate:
 
 
 
 
 
 <ul>
 <li>
 Proven 1&ndash;2 years&rsquo; experience as a Restaurant Manager in an upscale fine dining and/or high-volume dining operation
 </li>
 <li>
 Recent European experience in a luxury or lifestyle hospitality setting is highly preferred
 </li>
 <li>
 Strong leadership, people management skills
 </li>
 <li>
 Excellent communication and interpersonal abilities
 </li>
 <li>
 Good communication skills in English, additional language skills such as Russian, Italian, French, or Spanish will be highly preferred.
 </li>
 <li>
 Ability to thrive under pressure in a fast-paced, luxury environment
 </li>
 <li>
 Passionate about guest service with a keen eye for detail
 </li>
 </ul>
</div>

Restaurant Manager

Hilton

<div>Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars and Kitchens to ensure high standards of quality and service. 
 
 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars and Kitchens to ensure quality and service by performing the following tasks to the highest standards:
<ul><li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li>
</ul>What are we looking for? 
At Hilton Dubai Palm Jumeirah, an Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager (Lobby Lounge) | Hilton Dubai Palm

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