operations manager

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operation manager

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assistant guest relations manager

hospitality operations manager

Skyline Serenity Vacation Homes Rental LLC

Skyline Serenity is redefining Dubai&rsquo;s short-term rental market with design-driven apartments, seamless operations, and exceptional guest experiences. Our focus is on delivering consistent quality, reliability, and comfort across every stay. As our portfolio continues to expand, we are looking for an experienced and dedicated Operations Manager to oversee our day-to-day operations, maintain service excellence, and lead a growing team within a structured and professional environment.About the RoleThe Operations Manager will oversee the entire operational framework of the company. This includes managing guest relations, housekeeping, maintenance, and logistics to ensure that all properties are guest-ready, compliant, and maintained to Skyline Serenity&rsquo;s standards. The role requires strong leadership, strategic thinking, and hands-on execution to maintain operational efficiency and service quality.Key ResponsibilitiesThe Operations Manager will manage all operational departments to ensure consistent property readiness and service delivery. They will supervise the Guest Relations and Housekeeping teams while coordinating daily activities with the Maintenance and Logistics departments. They will oversee guest communication and resolve escalations with empathy and professionalism. They will conduct regular property inspections to ensure every unit meets five-star readiness and presentation standards. They will maintain and update Standard Operating Procedures for each department to ensure uniformity and compliance. They will monitor and ensure adherence to Dubai Tourism and Commerce Marketing (DTCM) and Sakani guest registration requirements. They will coordinate cleaning schedules and operational checklists in line with booking calendars. They will manage vendor relations, approve quotations, and review operational expenses with the Finance Manager. They will monitor guest feedback and operational performance reports to identify improvement opportunities. They will promote collaboration, accountability, and a strong performance-driven culture across the team.Skills and QualificationsCandidates must have at least three years of managerial experience in operations, guest relations, or front office management within a luxury holiday home company or a five-star hotel in the UAE. Strong leadership and communication skills are essential, along with the ability to train and motivate teams. A solid understanding of housekeeping, maintenance, and guest experience standards is required. Experience with platforms such as Airbnb, Booking.com, and Expedia is preferred. Knowledge of property management software such as Hostaway, Breezeway, and Monday.com will be an advantage. Familiarity with DTCM and Sakani procedures will be beneficial. A valid UAE driving license is mandatory. The ideal candidate must be organized, proactive, and able to manage multiple priorities under pressure while maintaining attention to detail.What We OfferSkyline Serenity offers a competitive monthly salary between AED 10,000 and AED 15,000, depending on experience and performance. The role includes health insurance, an annual flight allowance, and a performance-based bonus. We offer a five-day work week with flexibility during peak seasons. Our work environment is collaborative, professional, and growth-oriented. This is an excellent opportunity to join one of Dubai&rsquo;s fastest-growing short-term rental companies and play a key role in its continued success.How to ApplyIf you are passionate about hospitality and operations and want to contribute to a company that values excellence and accountability, we invite you to apply.Job Type: Full-timeApplication Question(s):<ul><li>Are you currently residing in the UAE with a valid working visa?</li><li>Do you have prior experience in a managerial position within the hospitality sector?</li><li>Do you have a valid UAE driving license?</li></ul>

Operations Manager - Hospitality

Food People

<div>
 
 
 BRAND OPERATIONS MANAGER - RESTAURANTS
 
 
 
 
 
 
 
 LEADING RESTAURANT HOSPITALITY OPERATOR
 
 
 
 
 EXPERIENCE WITHIN PREMIUM DINING IS ESSENTIAL
 
 
 
 
 BASED IN UAE
 
 
 
 
 
 
 Food People have partnered with a leading restaurant operator in the UAE in their search for a Brand Operations Manager. As Brand Operations Manager, you will have responsibility for the day-to-day operations and will ensure high levels of service, meeting all guest expectations. The role will report to the leadership team directly and will be responsible for driving the business's growth and expansion strategy.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 <ul>
 <li>
 Take full operational responsibility for all operations as well as full operational P&amp;L management.
 </li>
 <li>
 Identify/mentor, train, and coach the leadership team to execute initiatives that produce consistently high levels of performance.
 </li>
 <li>
 Ensure that customer satisfaction is kept to the highest level and that operating standards are effectively measured.
 </li>
 <li>
 Ensure that all sites successfully execute local store marketing promotions as well as new products and processes.
 </li>
 <li>
 Implement best practices and remove any bottlenecks in the business, maximising efficiency across all outlets.
 </li>
 <li>
 Proactively identify business opportunities, emerging trends and stay relevant to customer expectations.
 </li>
 <li>
 Lead from the front and demonstrate and hands-on attitude, encouraging and empowering the team.
 </li>
 <li>
 Demonstrate ability to manage labor cost, productivity, and efficiency.
 </li>
 <li>
 Establish strong networks, stay up to date with market developments and proactively take action to carry the business and brand to greater heights.
 </li>
 </ul>
 
 
 
 
 
 KEY INGREDIENTS
 
 
 
 
 
 <ul>
 <li>
 Previous experience within a premium dining concept is essential.
 </li>
 <li>
 Experience driving operational excellence.
 </li>
 <li>
 Outstanding financial acumen and experience with full P&amp;L management.
 </li>
 <li>
 Strong team leadership capability with a focus on training and development.
 </li>
 <li>
 Exceptional communication skills and the ability to clearly articulate through to multiple stakeholders.
 </li>
 <li>
 A people person with the ability to motivate the team and lead from the front.
 </li>
 </ul>
 
 
 
 
 
 Please note, only candidates with relevant experience will be contacted to discuss the position in more detail.
 
 
</div>

Brand Operations Manager - Restaurants

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
The Jetty Manager ensures the smooth, safe, and guest-focused operation of all jetty activities, including vessel scheduling, arrivals and departures, crowd control, luggage management, and coordination with marine and transport authorities. This role serves as the key link between the resort, captains, and marine operations &mdash; ensuring guests experience seamless transitions to and from the island.

The Jetty Manager embodies the brand's commitment to service excellence, safety, and operational efficiency while maintaining full compliance with RTA and Marine Authority standards.<h4 class="jobSectionHeader"> 
Your day to day

Guest Experience &amp; Crowd Management
<ul>
<li>Oversee all guest arrival and departure procedures at the jetty, ensuring warm welcomes and smooth farewells.</li>
<li>Manage crowd flow during peak times, maintaining comfort, safety, and service quality.</li>
<li>Supervise valet and luggage handling teams to ensure prompt, organized, and secure service.</li>
<li>Conduct regular guest checks at the jetty to uphold service standards and anticipate guest needs.</li>
</ul>
Operational &amp; Schedule Management
<ul>
<li>Plan and manage the daily schedule for all vessel arrivals, departures, and cargo transfers.</li>
<li>Coordinate closely with captains, marine crews, and island operations for punctual and efficient movements.</li>
<li>Supervise island and staff transfers, ensuring logistics align with operational demands.</li>
<li>Oversee the loading and unloading of guest supplies and resort materials.</li>
</ul>
Safety, Security &amp; Compliance
<ul>
<li>Ensure all operations strictly follow RTA and Marine Authority guidelines.</li>
<li>Supervise jetty security personnel for both guest and staff movements.</li>
<li>Conduct safety inspections and risk assessments to maintain compliance and prevent incidents.</li>
<li>Lead emergency preparedness and evacuation procedures when required.</li>
</ul>
Authority Liaison &amp; Documentation
<ul>
<li>Manage all necessary operational approvals and permits from relevant authorities.</li>
<li>Maintain accurate documentation, reports, and communication logs related to vessel and jetty operations.</li>
<li>Foster strong working relationships with marine, port, and transport authorities.</li>
</ul>
Jetty Maintenance &amp; Presentation
<ul>
<li>Oversee the maintenance and cleanliness of the jetty, pontoons, and guest waiting areas.</li>
<li>Report and coordinate repairs or maintenance with the engineering team to ensure all facilities are in optimal condition.</li>
<li>Ensure all jetty areas reflect the resort's standards for aesthetics, safety, and guest comfort.</li></ul> 

What we need from you

Qualifications &amp; Experience:
<ul>
<li>Bachelor's Degree in Marine Operations, Hospitality, Logistics, or a related discipline.</li>
<li>Minimum 5 years' experience in marine transport or hospitality-based jetty operations.</li>
<li>Strong knowledge of RTA and Marine Authority regulations.</li>
<li>Proven leadership in team management and guest logistics coordination.</li>
<li>Excellent interpersonal, organizational, and communication skills.Valid marine operations or safety certification (preferred)</li>
</ul>
Personal Attributes:
<ul>
<li>Warm, confident, and service-oriented demeanor.</li>
<li>Strong leadership and decision-making capabilities.</li>
<li>Calm and composed under pressure.</li>
<li>High attention to detail with a focus on guest satisfaction.</li>
<li>Commitment to safety, professionalism, and operational excellence.</li>
</ul>
Working Conditions:

<ul><li>Based primarily at the jetty or marina terminal, with regular interaction between mainland and island facilities.</li>
<li>Flexible work schedule including weekends, holidays, and irregular hours as required by operational needs.</li>
<li>High visibility during guest arrivals and departures is essential.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</h4></div>

Franchise Hotel - Boat & Jetty Operations Manager

SmartStay

. As the team continues to grow, we are looking for an Operations Manager to oversee daily operations and ensure our high standards are consistently met.The Role: Operations ManagerThe Operations Manager ensures seamless day-to-day performance across all SmartStay departments Guest Relations, Housekeeping, Engineering, Warehouse, and Logistics maintaining the highest standards of service and compliance in line with SmartStay s brand promise and UAE holiday home regulations. This role drives operational efficiency, guest satisfaction, and team accountability through structured systems, proactive leadership, and process excellence.Key Responsibilities:Lead and oversee daily operations across all SmartStay operational departments to ensure consistent service delivery, property readiness, and adherence to brand standards.Directly manage the Guest Relations Department and supervise department heads for Housekeeping, Engineering, and Storekeeping.Foster accountability, cross-departmental communication, and a strong One Team culture.Collaborate with all departments to resolve operational issues efficiently, ensuring minimal guest disruption.Manage guest escalations and complaints with empathy, professionalism, and a service recovery mindset.Control glitch management to ensure all issues are resolved promptly and in line with company standards.Ensure every SmartStay property meets 5-star holiday home standards prior to guest check-in.Conduct regular and random property inspections to verify compliance with SmartStay readiness and quality benchmarks.Maintain, review, and update Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all operational areas.Ensure compliance with UAE regulations, including DTCM and Sakani guest registration processes.Coordinate updates to operational checklists, inspection templates, and Trainual materials.Drive operational initiatives such as process improvements, vendor assessments, and adoption of technology platforms (Breezeway, Monday.com, etc.).Monitor KPIs, guest reviews, and operational reports to identify trends, address inefficiencies, and recommend improvements.Identify operational bottlenecks and propose structured, data-driven solutions.Review and approve operational quotations and vendor payments in coordination with the Finance Manager.Track monthly operational budgets, monitor expenses, and ensure adherence to cost-control measures. Contribute to strategic planning, resource forecasting, and continuous improvement initiatives to strengthen overall operational performance. Skills &amp; QualificationsMinimum of 3 years of managerial experience in Guest Relations, Front Office, or Operations within a luxury holiday home or 5-star hotel in UAEStrong leadership skills with proven ability to train, mentor, and manage teams effectively.Excellent communication and interpersonal skills, with a guest-first mindset and ability to manage escalations calmly.Solid operational background with knowledge of housekeeping, maintenance, and property readiness processes.Proficiency in property and task management platforms such as HostAway, Breezeway, and Monday.com is a plusFamiliarity with Sakani and DTCM guest registration portals is a plusA valid UAE driving license is required.Ability to multitask, prioritize, and deliver under pressure while maintaining attention to detail.Hands-on, proactive approach with strong problem-solving and decision-making capabilities.What We OfferSalary range AED 13,000 to 17,000 depending on experience.Health insurance, annual flight allowance, and discretionary performance bonus.Five-day work week with flexibility during critical periods.A dynamic workplace culture that values innovation, efficiency, and collaboration.How To Apply:If you re passionate about delivering exceptional operational excellence and driving seamless hospitality experiences, we want to hear from you. We look forward to discussing how you can contribute to our team and help us achieve new heights!

Operations Manager (Hospitality)

InterContinental Hotels Group

Restaurant & Bars Operations Manager at InterContinental Dubai Marina Hotel & Residences As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Restaurant & Bars Operations Manager.InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence.A little taste of your day-to-day:Your role will include but not be limited to:The Restaurant & Bars Operations Manager plays a pivotal role in delivering the signature InterContinental Food & Beverage experience by bringing to life the essence of Story, Set, and Soul. Through thoughtful curation of dining concepts and service experiences to ensure every venue reflects authentic flavours, sophistication, and genuine hospitality. Responsible for overseeing the hotel's restaurant, bars, in-room dining, and events. With an independent spirit and a passion for excellence, the Restaurant & Bars Operations Manager fosters inclusivity, connection, and indulgence while ensuring every touchpoint embodies the distinctive InterContinental philosophy.<ul><li>Oversee the day-to-day operations of all Food & Beverage outlets, ensuring flawless service delivery and brand consistency.</li><li>Implement and uphold InterContinental service standards across the restaurant, bars, IRD, and event operations.</li><li>Ensure venues are always guest-ready, maintaining ambiance, cleanliness, and atmosphere in line with brand expectations.</li><li>Collaborate closely with the culinary team to deliver menus that complement the guest experience and align with the hotel's vision.</li><li>Lead, motivate, and develop a diverse F&B team to deliver exceptional guest service.</li><li>Manage staffing, scheduling, training, and performance evaluations across all outlets.</li><li>Empower leaders within the department to take ownership, driving engagement and accountability.</li><li>Oversee departmental budgets, revenue generation, and cost control initiatives to achieve financial goals.</li><li>Identify and maximize upselling and cross-selling opportunities to drive profitability.</li><li>Collaborate with Sales and Events teams to plan and execute high-end conferences, social events, and special promotions.</li><li>Champion the delivery of authentic, memorable, and locally inspired dining experiences that embody InterContinental's Story, Set, and Soul.</li><li>Engage with guests to anticipate needs, resolve issues promptly, and personalize experiences that exceed expectations.</li><li>Continuously innovate service offerings to maintain a competitive edge and reinforce the hotel's reputation for excellence.</li></ul>Why you will love this job:<ul><li>Work in a dynamic, fast-paced environment where every day brings new challenges and opportunities.</li><li>Develop leadership and operational expertise within a globally recognized luxury brand.</li><li>Collaborate with passionate hospitality professionals who value creativity, excellence, and teamwork.</li><li>Enjoy benefits including staff discounts, growth opportunities, and an inspiring, inclusive workplace culture.</li></ul>Ideally, you'll have some or all the following qualifications and experience we're looking for:<ul><li>Degree or diploma in Hotel or Hospitality Management.</li><li>Minimum 5 years' experience in Food & Beverage operations, including leadership roles in luxury or lifestyle hotels.</li><li>International exposure with a background in ingredient-driven dining concepts and experiential service design.</li><li>Strong commercial acumen with a proven ability to drive revenue and maintain operational efficiency.</li></ul>What you can expect from us:We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts, and some of the best training in the industry. IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.<img src="https://www.jobg8.com/Tracking.aspx?K7bnQcgG5lRYEOJKw6aXBht4Ik5Drb%2fQo" width="0" height="0" />

Restaurant & Bars Operations Manager at InterContinental Dubai Marina Hotel & Residences

NEATLY HOMES PROPERTY CARE LLC

Your Role: You&rsquo;ll oversee the daily flow of operations&mdash;managing staff, schedules, logistics, and service quality across multiple locations. You&rsquo;ll ensure that every property under Neatly&rsquo;s care is cleaned, prepared, and released to our 5-star standards.Key Responsibilities:<ul><li>Oversee day-to-day field operations, ensuring all jobs are completed on time and at premium quality.</li><li>Supervise cleaning teams, drivers, and coordinators; handle daily briefings and shift scheduling.</li><li>Coordinate with the Quality Control, Inventory, and Customer Service departments for seamless workflow.</li><li>Manage booking allocations, late check-outs, and emergency dispatches efficiently.</li><li>Monitor attendance, productivity, and operational KPIs (timeliness, quality, client satisfaction).</li><li>Track inventory usage, liaise with vendors and laundry partners, and ensure zero shortages.</li><li>Support hiring, onboarding, and training of field staff.</li><li>Generate daily/weekly operational reports and recommend process improvements.</li></ul>Requirements:<ul><li>Minimum 3 years&rsquo; experience in housekeeping, hospitality, or facilities operations (preferably in UAE).</li><li>Strong leadership, planning, and communication skills.</li><li>Hands-on, proactive, and solution-oriented mindset.</li><li>Comfortable using digital tools (Google Sheets, Glide, or similar apps).</li><li>Valid UAE driving license is a plus.</li></ul>Why Join Us:<ul><li>Be part of a fast-scaling luxury brand in the property care industry.</li><li>Career growth opportunities as Neatly expands across the GCC.</li><li>Collaborative and modern work culture.</li><li>Exposure to high-end clients, properties, and operational excellence systems.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Operations Manager

KERZNER INTERNATIONAL LIMITED

As the Operations Manager, VIP, Butler and Imperial Club Services, you will oversee and manage the daily operations of VIP Services, Butler Services, and the Imperial Club Lounge, ensuring all services are delivered at the highest standard as per resort expectations. This role drives the teams toward a philosophy of excellence and perfection whilst ensuring the seamless integration of services across departments. This includes taking full responsibility for the Imperial Club Lounge operations, guest experience, and team performance, alongside VIP and Butler Services. The role requires close collaboration with various departments and full ownership in the absence of the Operations Manager, Rooms.Another key aspect of this role will involve ensuring all VIP guests receive personalized, high-quality service following resort and Forbes Travel Guide standards, as well as liaising with Reservations and the Executive Office to anticipate VIP guest arrivals and coordinate required operational planning. You will also ensure VIP rooms and suites are inspected and prepared to meet guest preferences and resort standards and run Signature Suites arrival reports and ensure all guest profiles are updated.

Operations Manager, Rooms Division

Explore 8228+ Hospitality operations manager in Dubai this November. Find roles across top companies and apply now to boost your career.