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hotel front desk agent

McKibbon Hospitality

<div>What Makes a McKibbon Front Desk Agent? 
The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the McKibbon Guiding Principles.
A Day in the Life:<ul><li>
Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests in a timely manner.</li><li>
Maintain positive guest relations at all times.</li><li>
Resolve guest complaints and ensure guest satisfaction.</li><li>
Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.</li><li>
Process all guest check-ins and verify registration information with the guest.</li><li>
Handle overbooked or 'walked' guests.</li><li>
Accept and record wake-up call requests.</li><li>
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).</li><li>
Resolve discrepancies on the room status report with housekeeping.</li><li>
You will train with and learn Food and Beverage operations to fill in as needed.</li></ul>
Shifts may vary by hotel:<ul><li>
Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm</li><li>
Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pm</li></ul> 
Requirements:<ul><li>
Previous experience working as a front desk agent or in a similar role.</li><li>
A high school diploma or equivalent vocational training certificate.</li><li>
Experience working at a hotel establishment (highly desired).</li><li>
Proficiency with computers.</li><li>
Basic math skills.</li><li>
Ability to provide excellent customer service and maintain a professional demeanor at all times.</li><li>
Ability to input and access information in the property management system and/or points-of-sale system.</li><li>
Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.</li><li>
Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.</li><li>
Embrace McKibbon&rsquo;s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.</li><li>
Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests</li></ul> 
Ideal Skills &amp; Qualities:<ul><li>
Great verbal and written communication skills.</li><li>
The ability to create a fun and supportive working environment.</li></ul> 
Perks &amp; Benefits Beyond the Basics:
We know that hospitality starts from within, and that&rsquo;s why we value the employee experience as much as we value our guests&rsquo; experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that&rsquo;s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 
Benefits: Full Time Associates:
<ul><li>Comprehensive benefits package including medical, dental, and vision</li><li>
Life insurance</li><li>
Pet Insurance</li><li>
Short and long-term disability</li><li>
Paid time off and holidays</li><li>
Tuition assistance</li></ul> 
Financial &amp; Occupational Wellness: All Associates<ul><li>
Competitive Compensation with incentives (incentives vary by position)</li><li>
401K Savings Plan, 50% matching up to 10% of compensation</li><li>
Associate referral program</li><li>
Brand and company training classes, workshops and conferences for career growth and development (varies by position)</li></ul>
Personal Wellness: All Associates<ul><li>
Fundraising matching funds program</li><li>
Team volunteer opportunities</li><li>
24/7 chaplain services</li><li>
Exclusive hotel rate discounts</li></ul>
Any state specific holiday, vacation or benefit requirements will apply.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.</div>

Hotel Front Desk Agent

Tandem Hospitality Group

<div>
 Part-Time
 
 
 Save this job
 
 
 Email
 
 
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 Job Description
 
 
 
 The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
 
 
 Job Responsibilities
 
 
 <ul>
 <li>
 Consistently provide high level of customer service
 </li>
 <li>
 Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
 </li>
 <li>
 Check in and out hotel guests in a confident, professional and friendly manner
 </li>
 <li>
 Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
 </li>
 <li>
 Complete all items on appropriate checklist by end of shift
 </li>
 <li>
 Follow established key control policy
 </li>
 <li>
 Ensure proper credit policies are followed and verify credit limit report
 </li>
 <li>
 Submit all lost &amp; found articles accompanied by a completed lost &amp; found report
 </li>
 <li>
 Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
 </li>
 <li>
 Knowledgeable of fire and emergency procedures
 </li>
 <li>
 Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
 </li>
 <li>
 Monitor room availability throughout the day
 </li>
 <li>
 Review daily the selling status of the hotel using yield management system
 </li>
 <li>
 Performs all other duties as directed by immediate supervisor
 </li>
 <li>
 Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
 </li>
 <li>
 Performs other duties as assigned, requested or deemed necessary by management
 
 
 </li>
 </ul>
 
 Job Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; and six months to one-year related experience and/or training
 </li>
 <li>
 Ability to read, analyze, and interpret procedure manuals
 </li>
 <li>
 Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
 </li>
 <li>
 Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
 </li>
 <li>
 While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
 </li>
 <li>
 The employee must occasionally lift and/or move up to 25 pounds.
 
 
 </li>
 </ul>
 Save this job
 
 
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</div>

Front Desk Agent

Legacy Ventures

<div>Summary: Guest Service Agents are the face of the hotel, responsible for providing exceptional service from check-in to check-out. Duties include guest registration, reservations, handling payments, concierge services, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:<ul><li>
Greet and register guests, assign rooms, and process payments</li><li>
Handle reservations, incoming calls, messages, and guest inquiries</li><li>
Provide local area information and assist with dining, transportation, and tour arrangements</li><li>
Maintain accurate guest records and perform shift reports</li><li>
Ensure all guest requests are addressed promptly and courteously</li><li>
Promote hotel services using suggestive selling to maximize revenue</li><li>
Follow service standards, dress code, and safety procedures</li><li>
Assist with front desk operations, including PBX and reservationist duties as needed</li><li>
Create a welcoming environment through professional communication and attention to detail</li></ul></div>

Guest Service Agent

Gillis Sales

<div>Overview:

Gillis Sales is a direct partner to Results Oriented Hospitality Management Group (ROHM). The On-Property Director of Sales will be employed by ROHM with a salary range of $60,000 to $70,000 per year. 
Job Summary:

The Hotel Director of Sales is responsible for developing and executing strategies to maximize hotel revenue, occupancy, and market share. This role plays a critical part in guest satisfaction by coordinating group bookings, corporate accounts, and promotional initiatives that enhance the guest experience and encourage repeat visits.

The Sales Director also supports the hotel&rsquo;s revenue goals by identifying sales opportunities, maintaining strong client relationships, and promoting services and amenities to new and returning guests. 
Work Location: In person

Hampton Inn &amp; Suites Alpharetta Roswell

10740 Westside Way, Alpharetta, GA 30009 
Key Responsibilities:

Sales &amp; Revenue Generation:
<ul>
<li>Identify and secure new corporate, group, and leisure accounts</li>
<li>Maintain and nurture relationships with existing clients to drive repeat business</li>
<li>Collaborate with marketing to create promotional packages, seasonal campaigns, and advertising initiatives</li>
<li>Monitor market trends and competitor activity to inform sales strategy</li>
</ul>
Guest Experience &amp; Satisfaction:
<ul>
<li>Coordinate with front desk, housekeeping, and operations to ensure client expectations are met</li>
<li>Support VIP, group, and corporate guests to create memorable experiences</li>
<li>Identify opportunities to enhance guest satisfaction through tailored services and packages</li>
</ul>
Team Leadership &amp; Collaboration:
<ul>
<li>Coach and support the sales team to meet revenue goals</li>
<li>Collaborate with operations, front desk, and F&amp;B to execute events and group bookings</li>
<li>Communicate effectively with management regarding sales pipeline, forecasts, and client feedback</li>
</ul>
Reporting &amp; Administration:
<ul>
<li>Prepare weekly, monthly, and annual sales reports for management</li>
<li>Maintain organized client records and sales documentation</li>
<li>Implement corporate and management sales directives</li>
</ul>
Competencies:
<ul>
<li>Strong communication, negotiation, and presentation skills</li>
<li>Customer service orientation and relationship-building abilities</li>
<li>Strategic thinking and market awareness</li>
<li>Leadership and team management skills</li>
<li>Professionalism, reliability, and results-driven mindset</li></ul> 


Qualifications:

Education:
<ul>
<li>Bachelor&rsquo;s degree in Sales, Marketing, Hospitality, or related field preferred</li>
</ul>
Experience:
<ul>
<li>3&ndash;5 years of hotel or hospitality sales experience</li>
<li>Proven track record in account management, revenue growth, or corporate sales</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to travel for client visits, meetings, and events</li>
<li>Ability to work flexible hours as needed</li>
</ul>
Additional Expectations:
<ul>
<li>Maintain professional appearance and positive attitude</li>
<li>Attend industry networking events, trade shows, and client meetings</li>
<li>Take ownership of sales targets and revenue goals</li>
<li>Perform additional duties as assigned by management</li>
</ul>
Impact on Guest Satisfaction &amp; Repeat Business:

The Sales Director drives business growth and guest satisfaction by ensuring clients&rsquo; expectations are met and exceeded. This role directly contributes to:
<ul>
<li>Increased group bookings and occupancy</li>
<li>Positive client relationships and repeat business</li>
<li>Enhanced guest experiences through coordinated services and amenities</li>
<li>Revenue growth and market presence</li></ul> 


Benefits:
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
<li>Find out more about ROHM: rohmhotels.com/</li></ul></div>

Hotel Director of Sales - On Property

Extended Stay Hotels

<div><div>POSITION PURPOSE AND SUMMARY</div>
<div>
</div>The Guest Services Representative (&quot;GSR&quot;) position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests.
Watch A Day in the Life video for Guest Services Representative https://vimeo.com/1071879676/bfee2e9e44?share=copy

MAJOR / KEY JOB DUTIES
<ul>
<li>Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests.
</li><li>Assists and responds to guest requests with diligent follow-through.
</li><li>Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness.
</li><li>Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures.
</li><li>Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property.</li>
<li>Setup, maintain, and takedown of breakfast display in timely manner.
</li><li>Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards.
</li><li>Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards.
</li><li>Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities.
</li><li>Periodic tours of the property to ensure the property is meeting brand standards.
</li><li>Assists and provides reasonable accommodation in response to guest requests whenever possible and practical
</li><li>Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities.
</li></ul>OTHER DUTIES
<ul>
<li>Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
</li></ul><ul><li>Engage in cross training in housekeeping and laundry areas to provide assistance as needed.
</li></ul><ul><li>Other tasks as assigned by the management team.
</li></ul>.
<div><div><div>BENEFITS</div>
<ul><li>Weekly Pay!</li>
<li>Competitive Wages</li>
<li>Great working environment</li>
<li>Employee Recognition Programs</li>
<li>Vision Insurance</li>
<li>401(k) Savings Plan</li>
<li>Employee Assistance Program (EAP)</li>
<li>Employee Perks Program offering discounts to major companies</li>
</ul></div><div></div><div><div><div>Compensation</div>
<div> 
Pay range information for the position you are applying for is below. 
Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements.
</div></div></div></div><div></div>Requirements:
<div><div>KNOWLEDGE, SKILLS, ABILITIES &amp; COMPETENCIES</div>
<div></div><div><ul><li>Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
</li></ul><ul><li>Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
</li></ul><ul><li>Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
</li></ul><ul><li>Complete routine reports and correspondence.
</li></ul><ul><li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
</li></ul><ul><li>Apply good judgment at all times.
</li></ul><ul><li>Manage problems, address and solve guest-related issues.
</li></ul></div>MINIMUM QUALIFICATIONS
<ul>
<li>High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.</li>
</ul>
<div>ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws.</div> 
</div>
 
Compensation: $13-S14/hr</div>

Guest Services Rep Part Time-104020

SELIG PARKING

<div>Envision yourself thriving in a dynamic role where your day-to-day actions create a seamless and welcoming experience for guests, all the while building connections and navigating the energetic pulse of Metro City's most sought-after locales. At AAA Parking, a company that is celebrated for our commitment to employee satisfaction and a vibrant workplace culture, we're offering you the wheel to steer your career forward.
Join the ranks of our beloved team, where you're not just a staff member but a vital part of the experiences we craft. Here, you will find more than a job; you'll discover a community and a platform to connect, not only with a network of enthusiastic colleagues who love what they do but also with the city and its people. Let us be the accelerator to your ambition, the roadmap to your aspirations.
The Hotel at Avalon offers a luxury experience in the heart of Alpharetta&rsquo;s premier shopping and dining district. As part of our front drive team, valet attendants are often the first and last impression our guests have&mdash;and we take pride in making those moments exceptional.
We are seeking energetic and professional Second Shift Valet Attendants who take pride in delivering top-tier service. This position requires strong communication skills, attention to detail, and the ability to work in a fast-paced, guest-facing environment.
Key Responsibilities:<ul><li>
Warmly greet arriving guests and assist with luggage if needed.</li><li>
Open vehicle doors and offer assistance to guests entering or exiting.</li><li>
Explain valet parking rates and car retrieval procedure clearly to guests.</li><li>
Safely drive, park, and retrieve guest vehicles in a timely and efficient manner.</li><li>
Maintain a neat and organized valet area, ensuring clear traffic flow and guest safety.</li><li>
Handle guests&rsquo; vehicle keys with care and accuracy, logging all vehicle details.</li><li>
Provide guests with directions, local recommendations, or assistance as needed.</li><li>
Communicate effectively with front desk, bell staff, cashiers and colleagues to coordinate valet operations.</li><li>
Follow all hotel policies, traffic laws, safety protocols and guidelines to ensure the security of guests and their vehicles.</li><li>
Report any vehicle damage, injuries or incidents to management immediately.</li><li>
Uphold the hotel&rsquo;s high standard of appearance, courtesy, and professionalism.</li></ul><ul><li>
Must be at least 18 years old</li><li>
Have a high school diploma or equivalent preferred.</li><li>
Valid driver&rsquo;s license and clean driving record required.</li><li>
Excellent communication, guest service, and interpersonal skills.</li><li>
Strong attention to detail ability to handle stressful situations with poise.</li><li>
Ability to stand for long periods and run short distances.</li><li>
Ability to meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds.</li><li>
Friendly, energetic, and well-groomed appearance.</li><li>
Prior valet or hospitality experience preferred.</li><li>
Flexible availability, including weekends, holidays, and evenings.</li><li>
Ability to pass a pre-employment background check</li></ul>
Working Environment:<ul><li>
Outdoor setting with exposure to weather conditions.</li><li>
High guest interaction and fast-paced environment.</li><li>
Frequent lifting, bending, and walking/running.</li></ul></div>

Valet - The Candler Hotel - (3PM - 11PM / 2nd Shift / Part-time / Flexible) $12 an hr. + tips

Stonebridge Companies

<div><h1 class="jobSectionHeader">City, State:</h1>
Atlanta, Georgia<div> 
Title: JW Marriott Front Office Manager</div><div>
Location: Atlanta, GA
</div><div>Status: Full-time</div><div><div>
Job Summary
The Front Office Manager is responsible for overseeing the day-to-day operations of guest reception, reservations, and telephone services while ensuring exceptional guest satisfaction and operational efficiency.
This role works closely with the Director of Front Office to support front office operations, uphold service standards, and drive team performance. The Front Office Manager provides leadership coverage across shifts, supports the development of front office supervisors and associates, and ensures seamless execution of daily operations in alignment with JW Marriott luxury standards.
Essential Functions and Duties<ul><li>
Ensure guests are greeted, checked in, and allocated rooms promptly and courteously</li><li>
Oversee adherence to check-in procedures, ensuring accurate guest details and billing information are obtained</li><li>
Address guest concerns and resolve issues promptly to ensure a high level of guest satisfaction</li><li>
Support daily front office operations, including front desk, guest services, and coordination with housekeeping</li><li>
Partner with the Director of Front Office to execute operational priorities and maintain service standards</li><li>
Provide leadership coverage across AM/PM shifts to ensure consistency in operations</li><li>
Support, coach, and develop Front Office Supervisors and team members</li><li>
Ensure all guest charges are accurately posted and maintained</li><li>
Monitor and support adherence to credit control procedures and daily balancing</li><li>
Oversee efficient and seamless check-out procedures</li><li>
Ensure cleanliness, organization, and presentation of all front-of-house areas, including the lobby and entrance</li><li>
Facilitate effective communication between front office, reservations, housekeeping, and other departments</li><li>
Assist in monitoring departmental performance, including service quality and operational efficiency</li><li>
Conduct performance discussions and support training and development initiatives for front office staff</li></ul>
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills<ul><li>
3+ years of front office leadership experience in a full-service or luxury hotel environment</li><li>
Strong leadership and team development skills, with the ability to motivate and coach team members</li><li>
Proven ability to manage daily operations in a fast-paced, guest-focused environment</li><li>
Proficiency in property management systems and front office operations</li><li>
Strong organizational and multitasking abilities</li><li>
Excellent communication skills, both verbal and written</li><li>
Ability to resolve guest concerns professionally and efficiently</li><li>
Solid understanding of front office procedures, including check-in/check-out, billing, and room inventory management</li></ul>
Work Environment<ul><li>
Primarily an indoor role within the front office, lobby, and guest areas</li><li>
Requires standing and walking for extended periods</li><li>
Ability to lift and carry up to 20 lbs occasionally</li><li>
Flexible schedule, including evenings, weekends, and holidays, based on operational needs</li></ul>
Other Duties
Please note this job description is not intended to cover all activities, duties, or responsibilities required for this role. Duties may change at any time with or without notice.</div></div>
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-04-28
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.</div>

JW Marriott Front Office Manager

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