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analyst, enterprise service desk Jobs in Atlanta United States

analyst, enterprise service desk

hr analyst support systems

The Home Depot

<div><b>Position Purpose:</b><p>
The Support Systems Analyst provides support to maintain HR systems. Maintenance support includes system task management, monitor and maintain process workflows, data corrections, rescinds and minor issue resolution in Workday. Requests/issues will be tracked in the Case Management system with clear documentation regarding the research and resolution of the issue. Must be willing to invest the time to have in-depth knowledge about the business applications supported and be comfortable discussing change impacts, issues and path to resolution.</p><b><br>
Key Responsibilities:</b><ul><li>
50% Track and Document Reported Incidents:
</li><li>Maintains a good working knowledge of the applications(s) supported including purpose, capabilities, limitations and use within the business.</li><li>
50% Provide General User Support Within Workday:
</li><li>Support users with questions and manage shared mailbox requests for: task management, business process action requests (corrections, rescinds, cancels).</li><li>
Maintain knowledge about escalation process and flow, including scope, resource requirements, and impact.</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position reports to the Manager, HR Production Support.</li><li>
This position has 0 direct reports.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Working knowledge of Microsoft Office Suite</li><li>
Excellent written and verbal communication skills</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
1</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives</li><li>
Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences</li><li>
Customer Focus - Building strong customer relationships and delivering customer-centric solutions</li><li>
Interpersonal Savvy - Relating openly and comfortable with diverse groups of people</li><li>
Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.</li></ul></div>

HR ANALYST SUPPORT SYSTEMS

State of Georgia - Transportation, Georgia Department of - GDOT

<div><div>Additional Information
</div><ul><li>Agency Logo:</li>
<li>Requisition ID: HUM027M</li>
<li>Number of Openings: 1</li>
<li>Advertised Salary: $55,825.44 (K)</li>
<li>Shift: Day Job</li>
<li>Posting End Date: Mar 17, 2026</li></ul></div>
<br><div><p><b>HRP021, HR Specialist 2 &ndash; Pay grade K</b></p><p><b>
&ldquo;HR Analyst 2&quot;</b></p><p><b>
Job Salary: $55,825.44</b></p><p><b>
Job Specific Duties:</b></p><ul><li> Handles HR support for assigned offices: recruitment, classification/compensation, employee relations, and onboarding.</li><li> Manages full-cycle recruiting from vacancy request through job offer to assigned HR offices</li><li> Posts vacancies, screens applicants, schedules/interviews candidates, and supports selection packages</li><li> Conducts/coordinates new hire onboarding and orientation</li><li> Serves as primary HR contact for business units; partners with leaders on staffing needs and workforce planning</li><li> Advises on employee relations issues and performance expectations; ensures proper documentation</li><li> Updates and maintains job descriptions, summaries, and minimum qualifications</li><li> Collects market pay data and prepares classification/compensation reports</li><li> Oversees HR analyst activities such as job studies, classification reviews, salary surveys, and workforce planning efforts.</li><li> Ensures HR actions and position data align in PeopleSoft and required documentation is complete</li><li> Supports audits and maintains confidentiality</li><li> Provides/coordinates supervisor and employee training (onboarding, performance, difficult conversations, respectful workplace)</li><li> Communicates HR updates and supports rollout of HR initiatives</li><li> Performs other duties as assigned.</li></ul><p></p><p><b><br>
MINIMUM QUALIFICATIONS</b></p><p><b>
The selected candidate must meet the advertised minimum qualifications to include State Entry Qualifications as well as Agency Specific Minimum Qualifications.</b></p><p></p><p><b><br>
AGENCY SPECIFIC QUALIFICATIONS:</b></p><ul><li> Bachelor&rsquo;s degree from an accredited college or university in Human Resources or a related degree AND Two years of PROFESSIONAL-level human resources experience OR Eight years of PROFESSIONAL level human resources experience.</li><li> NOTE: The above-mentioned experience should include advertising and filling vacancies, workforce planning, succession planning, FLSA classifications, job analysis, and classification and compensation job studies.</li><li> Demonstrated professional level Human Resources experience performing duties in one or more of the following areas: Recruitment and Selection, Classification and/or Compensation or an HR Generalist.</li><li> Demonstrated experience communicating effectively with management, co-workers, and employees</li><li> Committed to providing excellent customer service</li><li> Demonstrated experience in making sound and well-informed decisions; perceiving the impact and implications of decisions</li><li> Demonstrated strong problem-solving skills; identifies and analyzes problems; gathers, interprets, and evaluates information to determine its accuracy and relevance; uses sound judgment to generate and evaluate alternatives and recommend a solution.</li><li> Demonstrated ability to encourage and facilitate cooperation, pride, trust, and group identity</li><li> Demonstrated experience fostering commitment and team spirit</li><li> Demonstrated ability to persuade others to accept recommendations; work with others toward an agreement; negotiate to find mutually acceptable solutions.</li><li> Demonstrated experience in performing multiple tasks successfully</li><li> Displays a professional image and commitment to work.</li></ul><p></p><p><b><br>
AGENCY PREFERRED QUALIFICATIONS:</b></p><ul><li> Experience with government and department&rsquo;s HR policies, processes, and practices</li><li> Experience using PeopleSoft HRMS or similar employee management software.</li><li> Experience using TGC (Team Georgia Careers) from posting requisitions thru job offer/closeout.</li><li> Professional experience in any HR related areas.</li><li> Demonstrated ability to perform in a fast-paced customer service-oriented environment</li><li> Demonstrated ability to create innovative solutions to streamline practices and procedures</li><li> Possess organizational skills with the ability to multi-task priorities</li><li> Possess strong facilitation and presentation skills</li><li> Ability to utilize tools, processes and communication in both print and digital</li></ul><br>
<p></p>
<div>High school diploma/GED and two (2) years of job-related experience in human resources; or one (1) year of experience required at the lower level HR Spec 1 (HRP020) or position equivalent. Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.</div></div>

Human Resources - HRP021 (PG-K) HR Business Partner- Atlanta, GA

Realign

<div>Atlanta, Georgia 30033 Posted March 3rd, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role</b> : QA &amp; Business Analyst (Unemployment Insurance)</div><div><b>
Location</b> : Atlanta, GA<br>
<b>FTE ONLY</b></div><div></div><div><b><br>
Job Description</b></div><div><b>
Must Have Technical/Functional Skills</b></div><div>
Must have Unemployment Insurance Domain Exp (Tax/ Benefits) (Preferred PS-US Acc) for Business Analyst.</div><ul><li> Need skill set for business requirements analysis (Atleast 6 years)</li><li> Should be able to provide business solutions, prototypes, use cases for customer requirements</li></ul><div></div><div><b><br>
Roles &amp; Responsibilities</b></div><ul><li> Determines and develops user requirements for systems in production to ensure maximum usability</li><li> Manual Testing and Automation Testing: - Selenium Webdriver, UIPath, Appium, Selenium IDE</li><li> Bug Tracking Tools: Jira, QMetry, QC/ALM, TFS</li><li> Should have proven analytical abilities, experience in generating process documentation and reports</li><li> Excellent communication skills with an ability to translate data into actionable insights</li><li> Good to have proficiency with SQL.</li><li> Should have proven analytical abilities, experience in generating process documentation and reports</li></ul><br>
<p></p>
<p>Required Skills</p>
<p>DATA ANALYST</p></div>

QA & Business Analyst (Unemployment Insurance)-3

<div>Atlanta, Georgia 30033 Posted March 4th, 2026
 <div></div><p>Looking for more job opportunities? Click here!</p></div>
<br><div><p>Job Type: Full Time</p>
<p>Job Category: IT</p>
<p>Job Description</p>
<p></p><div><b>Role</b> : QA &amp; Business Analyst (Unemployment Insurance)</div><div><b>
Location</b> : Atlanta, GA<br>
<b>FTE ONLY</b></div><div></div><div><b><br>
Job Description</b></div><div><b>
Must Have Technical/Functional Skills</b></div><div>
Must have Unemployment Insurance Domain Exp (Tax/ Benefits) (Preferred PS-US Acc) for Business Analyst.</div><ul><li> Need skill set for business requirements analysis (Atleast 6 years)</li><li> Should be able to provide business solutions, prototypes, use cases for customer requirements</li></ul><div></div><div><b><br>
Roles &amp; Responsibilities</b></div><ul><li> Determines and develops user requirements for systems in production to ensure maximum usability</li><li> Manual Testing and Automation Testing: - Selenium Webdriver, UIPath, Appium, Selenium IDE</li><li> Bug Tracking Tools: Jira, QMetry, QC/ALM, TFS</li><li> Should have proven analytical abilities, experience in generating process documentation and reports</li><li> Excellent communication skills with an ability to translate data into actionable insights</li><li> Good to have proficiency with SQL.</li><li> Should have proven analytical abilities, experience in generating process documentation and reports</li></ul><br>
<p></p>
<p>Required Skills</p>
<p>DATA ANALYST</p></div>

QA & Business Analyst (Unemployment Insurance)-4

Smurfit Westrock

<div><p><b>The opportunity:</b></p><div>
To drive the strategic implementation and optimization of HR technology solutions across the region. This role is pivotal in implementing systems, structures, and governance to enhance HR processes, improving data integrity &amp; accuracy, and ensuring seamless integration of HR systems to support the organization&rsquo;s overall business objectives. By leveraging innovative HR technologies, the regional HRIS leader will foster a culture of continuous improvement, streamline HR operations, and enhance the employee experience. This position will collaborate closely with group HRIS team members and data governance requirements, regional HR teams, IT teams, and other key stakeholders to deliver efficient, effective, and user-friendly HR technology &amp; process solutions that align with the company&rsquo;s strategic goals.</div><div></div><p><b><br>
How you will impact Smurfit Westrock:</b></p><div><ul><li><b>
Strategic Planning:</b> Develop and execute the HR technology strategy aligned with the company&rsquo;s overall business objectives. Aligning with both group HR and regional HR, as well as the NA regional business requirements.</li><li><b>
System Implementation:</b> Lead the selection, design &amp; implementation, and maintenance of HR systems where necessary and in collaboration with the regional HRLT, Group HR technology leads, and regional IT leads, including HRIS, ATS, LMS, and other relevant platforms.</li><li><b>
Data Management:</b> Responsible for designing, implementing, and maintaining effective and consistent data management governance and processes across key systems. Oversee the management of HR data, ensuring accuracy, security, and compliance with data protection regulations.</li><li><b>
Process Improvement:</b> Identify opportunities to streamline HR processes through technology, ensuring efficiency and effectiveness. Aligning continuous improvement efforts with regional priorities and HR portfolio requirements</li><li><b>
Vendor Management:</b> In coordination with regional IT, manage relationships with HR technology vendors, negotiating contracts and ensuring service level agreements are met.</li><li><b>
Team Leadership:</b> Lead and mentor a team of HR technology professionals, fostering a culture of continuous improvement and innovation. Ensuring strong collaboration and alignment exists between the core process areas, the employee experience, and the IT organization.</li><li><b>
Stakeholder Collaboration:</b> Work closely with regional HRLT, regional IT, Group HRIS, and other departments to ensure seamless integration and adoption of HR technologies.</li><li><b>
Reporting and Analytics:</b> Leverage and partner with the global HR data CoE to develop and deliver HR metrics and analytics to support data-driven decision-making. Ensure the data collected meets proper governance and accuracy standards.</li></ul></div><div></div><p><b><br>
What you need to succeed:</b></p><div><ul><li><b>
Education:</b> Bachelor's degree in human resources, Information Technology, Business Administration, or a related field. A master's degree is preferred.</li><li><b>
Experience:</b> Minimum of 7-10 years of experience in HR technology or HRIS roles, with at least 3 years in a leadership position.</li><li><b>
Technical Skills:</b> Proficiency in HRIS, ATS, LMS, and other HR technology platforms. Strong understanding of data management and analytics.</li><li><b>
Leadership Skills:</b> Proven ability to lead and develop a team, manage projects, and drive change.</li></ul></div><div><ul><li><b>
Communication Skills:</b> Excellent verbal and written communication skills, with the ability to effectively collaborate with stakeholders at all levels.</li><li><b>
Problem-Solving:</b> Strong analytical and problem-solving skills, with a focus on continuous improvement.</li><li><b>
Certifications:</b> Relevant certifications such as SHRM-CP, SHRM-SCP, or PMP are a plus.</li></ul></div></div><div></div>

Sr. Director, HRIS

SageSure

<div><p><b>Overview:</b></p>
<p>
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we're hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a <b>Claims</b> <b>Workforce Management Analyst</b>.</p>
<p><b>
What you'd be doing:</b></p>
<ul>
<li>Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions.
</li><li>Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights.
</li><li>Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency.
</li><li>Facilitate monthly and weekly business reviews for owned models.
</li><li>Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo).
</li><li>Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy.
</li><li>Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency.
</li><li>Prioritize tasks, meet critical deadlines, and manage expectations effectively.
</li><li>Perform additional tasks as needed.</li>
</ul>
<p><b>We're looking for someone who has:</b></p>
<ul>
<li>3+ years of experience as a workforce business analyst, data analyst, or in a similar role.
</li><li>Strong understanding of forecasting claims in call centers and non-traditional operations (highly preferred).
</li><li>A data-driven, detail-oriented mindset with a commitment to using facts to achieve optimal outcomes.
</li><li>Strong knowledge of Microsoft Excel.
</li><li>A degree in Mathematics, Statistics, or Business.
</li><li>Experience providing ongoing performance management by tracking key performance indicators.
</li><li>Solid understanding of contact center operations and best practices.
</li><li>Exposure to workforce management, capacity planning, and forecasting in a contact center environment.
</li><li>Experience with workforce management (WFM) software (a plus).
</li><li>Excellent analytical and problem-solving skills with a data-driven approach.
</li><li>An inquisitive nature with the ability to identify issues in data and analysis and resolve them quickly using subject matter expertise.
</li><li>Flexibility to work at any time, including nights, weekends, and holidays (base schedule is Monday&ndash;Friday).
</li><li>Availability for occasional travel.</li>
</ul>
<p><b>Highly preferred candidates also have:</b></p>
<ul>
<li>BI tool experience with Domo (preferred) or similar (Power BI/Tableau)</li>
</ul>
<p><b>About the Claims team at SageSure:</b></p>
<p>
On SageSure's Claims team, you'll be doing more than investigating and resolving losses. From the ground up, you'll be pioneering a best-in-class claims handling approach that leverages transformative technology to support our customers, agents and employees. As a part of this customer-focused, process-oriented team you will be the face of SageSure, helping our policyholders through some of their most trying times. Whether you hold a formal leadership role or are a key team player, you'll coach, mentor and engage with those around you in ways that bring out the best in people and effect change.</p>
<p>
You can easily distill complex processes in ways those outside the industry can understand and know the importance of aligning communication tools to customer preferences. You thrive on setting and exceeding expectations, and know building relationships, not completing transactions, is the heart of the insurance business.</p><div><p><b>
About SageSure:</b><br>
<br>
Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders.<br>
<br>
SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington.<br>
<br>
SageSure offers generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.<br>
<br>
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.<br>
<br>
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.</p></div></div>

Claims Workforce Management Analyst

Vantage CFO

<p><b>&lt;Job Summary&gt;</b><br/>Embark on an exciting journey as a Financial Analyst, where your expertise will drive strategic decision-making and foster financial growth. In this dynamic role, you will analyze complex financial data, develop insightful reports, and support budgeting, forecasting, and financial planning initiatives. Your analytical prowess will empower our organization to optimize profitability, improve operational efficiency, and achieve long-term success. This paid position offers a vibrant environment where your skills in financial concepts and business intelligence tools will shine, contributing directly to our strategic goals.</p><p><b>&lt;Responsibilities&gt;</b></p><ul><li>Conduct comprehensive financial analysis including profit &amp; loss statements, cash flow assessments, and cost accounting to identify trends and opportunities for improvement.</li><li>Develop detailed financial models and forecasts using advanced Excel functions such as pivot tables, VBA macros, and Power BI dashboards to support strategic planning.</li><li>Collect, organize, and interpret data from various sources including ERP systems, Bloomberg terminals, and governmental accounting reports to inform decision-making.</li><li>Prepare clear and compelling financial reports and presentations that communicate insights to stakeholders at all levels of the organization.</li><li>Utilize SQL queries and data visualization tools like Tableau to extract actionable insights from large datasets for business analysis.</li><li>Support budgeting processes by analyzing variances, preparing forecasts, and providing recommendations based on quantitative research and analytics.</li><li>Collaborate with cross-functional teams on investment banking projects or corporate finance initiatives to enhance business intelligence capabilities.</li></ul><p><b>&lt;Requirements&gt;</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Economics or a related field; advanced degrees or certifications such as CFA or CPA are a plus.</li><li>Proven experience in financial analysis within corporate accounting or investment banking environments.</li><li>Strong proficiency in Microsoft Excel including pivot tables, data visualization techniques, and VBA scripting; experience with Power BI is highly desirable.</li><li>Familiarity with SQL for data collection and manipulation; experience with Hyperion or other ERP systems is advantageous.</li><li>Knowledge of financial concepts such as profit &amp; loss management, cash flow analysis, budgeting, forecasting, and financial modeling.</li><li>Ability to interpret complex financial data using quantitative research methods and business intelligence tools like Tableau or Bloomberg terminals.</li><li>Excellent communication skills with the ability to write detailed financial reports and present findings clearly to diverse audiences.</li><li>Strong analytical mindset with a focus on strategic planning, business analysis, and financial acumen. Join us as a Financial Analyst if you&rsquo;re passionate about transforming data into actionable insights that propel our organization forward! This role offers an engaging environment where your expertise in financial software, quantitative analysis, and strategic planning will be valued every day.</li></ul><p>Pay: $65,000.00 - $70,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30318</p>

Financial Analyst

Explore 592+ Hr analyst support systems in Atlanta United States this March. Find roles across top companies and apply now to boost your career.