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HR Ways

About the job CSR HeadAbout the job Head of Customer Service DepartmentAbout the company we're hiring for Currently: &#65279;&#65279;Hiring one of our top consulting firm for Real Estate in Karachi.Job Description:The Head of Customer Services is responsible for developing and leading the companys customer service strategy to ensure superior client satisfaction throughout the customer journey from booking and handover to after-sales support. This role ensures that customer concerns are handled efficiently, service standards are maintained, and the companys reputation for excellence is consistently upheld.The ideal candidate is a dynamic leader with strong communication, problem-solving, and organizational skills, preferably with experience in the real estate or development sector.Key Responsibilities:<ul><li>Leadership &amp; Strategy</li></ul>&middot; Develop and implement a customer service strategy aligned with the companys vision and business goals.&middot; Lead, train, and motivate the customer service team to deliver outstanding service experiences.&middot; Establish service quality standards, policies, and procedures to ensure consistency and professionalism.<ul><li>Customer Relationship Management</li></ul>&middot; Build and maintain strong relationships with clients to enhance customer loyalty and retention.&middot; Handle high-profile or escalated customer complaints and ensure prompt resolution.<ul><li>&middot; Oversee client communication across all touchpoints calls, emails, social media, and in-person visits.</li><li>Operations &amp; Process Management</li></ul>&middot; Ensure timely and accurate responses to all customer inquiries and issues.&middot; Implement customer feedback mechanisms to identify improvement areas.&middot; Collaborate with sales, finance, technical, and legal departments to resolve client concerns effectively.&middot; Oversee the handover and post-handover support processes in coordination with project teams.<ul><li>Performance &amp; Reporting</li></ul>&middot; Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.&middot; Generate monthly and quarterly reports on service quality, customer feedback, and team performance.&middot; Analyze trends and propose initiatives to enhance customer experience.<ul><li>System &amp; Technology</li></ul>&middot; Supervise the use of CRM systems to track customer interactions and maintain updated records.&middot; Recommend and implement digital tools or automation to improve service delivery efficiency.<ul><li>Team Development</li></ul>&middot; Hire, train, and mentor customer service officers and executives.&middot; Foster a positive, empathetic, and performance-driven team culture.Conduct regular coaching sessions and workshops on communication and client handling.Requirements:<ul><li>Years of Experience (with Industry preference if any): 5-7 years of relevant experience in customer service or client relations, with at least 3 years in a leadership role.</li><li>Experience in real estate, development, or property management is highly preferred.</li><li>Minimum Qualification: Bachelors degree in Finance, Business Administration, Accounting, or related field</li><li>(Masters preferred)Age Requirement: 20 to 40 age</li></ul>Preferred Qualifications:<ul><li>Bachelor's degree or above</li></ul>Other Details:Work Mode: Onsite KarachiExperience: &#65279;5+ yearsDays: &#65279;Monday to SaturdayTiming: 10 am - 8 pm (8 hours)About HR Ways:HR Ways is an Award winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide ranging from worlds biggest SaaS Companies to most competitive Startups. We have entities in Dubai, Canada, US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983azto stay updated or visit www.hrways.co to know more.Job Type: Full-timeWork Location: In person

CSR Head

IHSAN Sons (Pvt) Limited

We are looking for a dynamic and motivated HR Executive to join our team. The ideal candidate will support HR operations, enhance employee experience, and assist in implementing HR policies and procedures.Key Responsibilities:<ul><li>Manage recruitment and onboarding processes</li><li>Maintain employee records and HR documentation</li><li>Coordinate training and development activities</li><li>Support performance management processes</li><li>Assist in payroll preparation and attendance management</li><li>Handle employee queries and promote a positive work environment</li><li>Assist in day-to-day HR operations</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in HR, Business Administration, or related field</li><li>1&ndash;3 years of relevant HR experience (fresh graduates may also apply if suitable)</li><li>Strong communication and interpersonal skills</li><li>Proficiency in MS Office and HR software</li><li>Ability to maintain confidentiality and work in a fast-paced environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

HR Executive

Sispn Technology

We're Hiring &ndash; HR SpecialistLooking for a challenging HR leadership role in a fast-paced environment? We&rsquo;re hiring a skilled HR Specialist to take full ownership of recruitment, onboarding, performance management, and HR compliance.Key Responsibilities:<ul><li>Lead end-to-end recruitment across departments</li><li>Manage onboarding, orientation &amp; employee integration</li><li>Maintain HR operations: records, leaves, payroll support</li><li>Drive performance management (KPIs, evaluations, action plans)</li><li>Foster employee engagement &amp; resolve grievances</li><li>Enforce HR policies &amp; ensure compliance with labor laws</li></ul>Required Qualifications:<ul><li>Bachelor&rsquo;s/Master&rsquo;s in HR or Business Administration</li><li>2&ndash;4 years of HR experience (IT sector preferred)</li><li>Excellent communication &amp; problem-solving skills</li><li>Tech-savvy &ndash; familiar with digital hiring platforms (LinkedIn, Rozee, etc.)</li></ul>Success KPIs:<ul><li>Reduced time-to-hire</li><li>Strong employee retention</li><li>Timely evaluations &amp; documentation compliance</li><li>Fewer repeated HR issues</li></ul>Shift: 06:00 PM &ndash; 02:00 AM (Mon&ndash;Fri)Job Type: Full-timeWork Location: In personJob Type: Full-timeApplication Question(s):<ul><li>Expected salary</li><li>Current salary</li></ul>Experience:<ul><li>Human Resources Management: 3 years (Preferred)</li><li>IT/Software House Recruitment: 3 years (Preferred)</li></ul>Work Location: In person

HR Lead

Siccotel

HR Executive (Female)Location: Karachi Job Type: Full-TimeJob Description: We are looking for a confident and professional Female HR Executive to manage daily HR operations and support the recruitment process.Responsibilities:<ul><li>Conduct interviews and assist in recruitment</li><li>Maintain employee records and attendance</li><li>Support onboarding and training</li><li>Handle HR documentation and filing</li><li>Coordinate HR tasks with all departments</li><li>Assist in payroll and leave management</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (HR preferred)</li><li>Strong communication skills</li><li>Proficient in MS Office</li><li>Well-organized, responsible, and presentable</li></ul>Job Type: Full-timeWork Location: In person

HR Executive (Female)

Digilaxy Ltd

Job Title: Junior HR Executive (Night Shift)Location: DHA Phase Phase 5, Karachi. Timings: 9pm-6am / 8pm-5am Salary: 40,000 - 60,000We are seeking a motivated and experienced HR Executive to join our team. The HR Executive will be responsible for providing comprehensive HR support to the organization, with a focus on recruitment, employee relations, and HR administration.Key Responsibilities:<ul><li>Recruitment: Coordinate the recruitment process, including job posting, screening resumes, conducting interviews, and facilitating the hiring process.</li><li>Onboarding and Orientation: Ensure smooth onboarding for new hires by facilitating orientation sessions and assisting with the completion of required documentation.</li><li>Employee Relations: Serve as a point of contact for employee inquiries and concerns, providing guidance and support as needed. Assist in resolving employee relations issues and conflicts.</li><li>HR Administration: Maintain accurate and up-to-date employee records, including personnel files, attendance records, and HR databases. Prepare HR-related documents such as employment contracts, offer letters, and termination letters.</li><li>Performance Management: Support the performance management process by assisting in goal setting, conducting performance evaluations, and providing feedback to employees and managers.</li><li>Benefits Administration: Assist with the administration of employee benefits programs, including enrollment, claims processing, and communication with benefit providers.</li><li>Training and Development: Coordinate employee training and development initiatives, including identifying training needs, sourcing training providers, and scheduling training sessions.</li></ul>Qualifications:<ul><li>Pursuing or recently completed a degree in Human Resources, Business Administration, or related field.</li><li>Strong communication skills, both written and verbal.</li><li>Proficiency in MS Office suite.</li><li>Ability to multitask, prioritize, and work in a fast-paced environment.</li><li>Eagerness to learn and contribute to the recruitment process.</li></ul>Job Type: Full-timeWork Location: In person

IT Consulting And Services (ITCS)

<div>
 We are looking for a proactive and people-oriented
 
 HR Executive
 
 to join our team. The HR Executive will be responsible for managing recruitment processes, supporting employee relations, maintaining HR records, and assisting in the implementation of HR policies and procedures. If you are detail-oriented, highly organized, and passionate about fostering a positive workplace environment, we&rsquo;d love to meet you.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field
 </li>
 <li>
 Strong understanding of HR policies, labor laws, and best practices
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Ability to handle sensitive and confidential information with integrity
 </li>
 <li>
 Proven experience in HR operations or recruitment is preferred
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end recruitment processes including job postings, screening, interviewing, and onboarding
 </li>
 <li>
 Maintain and update employee records, HR databases, and documentation
 </li>
 <li>
 Assist in developing and implementing HR policies and procedures
 </li>
 <li>
 Manage and execute employee engagement initiatives and company culture activities
 </li>
 <li>
 Handle employee queries and provide timely resolutions
 </li>
 <li>
 Coordinate performance evaluations and assist in training programs
 </li>
 <li>
 Ensure compliance with organizational guidelines and local labor laws
 
 
 </li>
 </ul>
 Location
 
 
 We are hiring
 
 HR Executives
 
 for our Islamabad office. Only candidates based in Islamabad or willing to relocate.
 
 
 What Are We Offering?
 
 
 <ul>
 <li>
 Medical Claim
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Compensation Plans
 </li>
 <li>
 Paid Certifications &amp; Training
 </li>
 <li>
 Quarterly Meetups
 </li>
 <li>
 Anniversary Gifts
 </li>
 <li>
 Employee Loans for Hajj, Umrah and events
 </li>
 <li>
 Annual Paid Leaves
 </li>
 </ul>
</div>

Esire

<div>
 We're seeking a dynamic individual to join our team as an HR Executive. You will play a pivotal role in driving our recruitment strategy and enhancing our employer brand.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute effective recruitment strategies to identify, attract, and hire top talent for open positions within the organization.
 </li>
 <li>
 Utilize various sourcing channels, including job boards, social media, and employee referrals, to build a strong talent pipeline.
 </li>
 <li>
 Screen resumes, conduct initial phone interviews, and coordinate interviews with hiring managers to assess candidate qualifications.
 </li>
 <li>
 Extend job offers and ensure a smooth onboarding process for new hires.
 </li>
 <li>
 Utilize social media and other digital channels to implement employer branding initiatives.
 </li>
 <li>
 Support a variety of HR operational tasks and processes.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 02 years of relevant experience.
 </li>
 <li>
 Bachelor's degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 Understanding of modern HR practices.
 </li>
 <li>
 Excellent communication skill.
 
 </li>
 </ul>
</div>

Explore 482+ Hr leader in Karachi this December. Find roles across top companies and apply now to boost your career.

482 hr leader jobs IN Karachi

CSR Head

HR Executive

HR Lead

HR Executive (Female)

HR Executive

HR Executive

HR Executive