human resources manager

regional manager

hr manager

QualityKiosk Technologies

<div>
 Job Description &ndash; HR Business Partner (HRBP)
 
 PositionHR Business Partner (HRBP)Experience: 6 months to 2+ yearsLocation: Millennium Business Park, TTC Industrial Area, Mahape, Navi Mumbai, Maharashtra, 400710Reporting To: Senior Manager, HR Business Partner
 
 Key Responsibilities
 
 1. Business Partnering &amp; Stakeholder SupportAct as a trusted HR point-of-contact for employees and managers, addressing queries and providing guidance.Collaborate with delivery managers and project leads to understand business needs and align HR initiatives.Support workforce planning, probation confirmations, and role transitions in coordination with business teams.
 
 2. Employee Engagement &amp; RetentionDrive employees connect initiatives, skip-level interactions, and feedback sessions to strengthen engagement.Plan and execute engagement programs, R&amp;Rs, and wellness activities aligned with organizational culture.Track employee concerns, attrition risks, and provide proactive solutions for retention.
 
 3. HR Operations &amp; ComplianceFacilitate smooth onboarding, induction, and integration of new hires.Ensure HR policies, processes, and compliance are adhered to consistently.Maintain accurate HRIS data, dashboards, and reports (headcount, attrition, engagement, etc.).
 
 4. Performance &amp; Talent DevelopmentCoordinate performance review cycles, probation assessments, and feedback discussions.Partner with managers to identify learning needs and support capability-building initiatives.Provide inputs for career pathing and internal mobility.
 
 Qualifications &amp; SkillsMinimum: Graduate in any discipline.Preferred: MBA/PGDM in Human Resources or related specialization.6 months to 2+ years of HR experience, preferably in IT services / consulting.Strong interpersonal, influencing, and communication skills.Good understanding of HR operations, employee life cycle, and compliance frameworks.Proficient in MS Excel, PowerPoint, and HR tools/HRIS.High learning agility, problem-solving mindset, and ability to thrive in a fast-paced environment.
</div>

Human Resources Business Partner

Godrej Industries Group

<div>
 
 About Godrej Agrovet
 
 
 
 Godrej Agrovet Limited (GAVL) is a diversified, Research &amp; Development focused agri-business Company dedicated to improving the productivity of Indian farmers by innovating products and services that sustainably increase crop and livestock yields. GAVL holds leading market positions in the different businesses it operates - Animal Feed, Crop Protection, Oil Palm, Dairy, Poultry and Processed Foods. GAVL has a pan India presence with sales of over a million tons annually of high-quality animal feed and cutting- edge nutrition products for cattle, poultry, aqua feed and specialty feed. Our teams have worked closely with Indian farmers to develop large Oil Palm Plantations which is helping in bridging the demand and supply gap of edible oil in India. In the crop protection segment, the company meets the niche requirement of farmers through innovative agrochemical offerings. GAVL through its subsidiary Astec Life Sciences Limited, is also a business-to-business (B2B) focused bulk manufacturer of fungicides &amp; herbicides. In Dairy and Poultry and Processed Foods, the company operates through its subsidiaries Creamline Dairy Products Limited and Godrej Tyson Foods Limited. Apart from this, GAVL also has a joint venture with the ACI group of Bangladesh for animal feed business in Bangladesh.
 
 
 For more information on the Company, please log on to www.godrejagrovet.com .
 
 
 
 Designation: Manager/AM Talent Management
 
 
 
 
 Location:
 
 Vikhroli, HO, Mumbai
 
 
 
 Job Purpose:
 
 To build a strong and future-ready leadership and talent pipeline for the organization by driving strategic talent planning, succession management, and career development initiatives. The role ensures that key talent is identified, developed, and positioned for critical roles through data-driven insights, structured development journeys, and strong partnership with business and HR leaders. It also fosters a culture of internal mobility and continuous career growth by enabling transparent talent processes and leveraging analytics and market insights.
 
 
 
 Roles &amp; Responsibilities
 
 
 
 <ul>
 <li>
 Strategic Talent Planning and Succession Management
 </li>
 <li>
 Drive the succession planning and talent review process to identify Key Talent in the organization and ensure a robust Talent pipeline for critical roles.
 </li>
 <li>
 Design and deliver leadership development journeys for Key Talent, integrating psychometric assessments, customized development plans, and targeted learning programs (e.g., MDPs with premier institutes, Leadership Academies for Top talent, flagship cohort programs like First time managers), blended learning journeys.
 </li>
 <li>
 Managing effective level transitions by driving central processes
 </li>
 <li>
 Partner with HRBPs and collaborate with Business Leaders to map and update the succession pipeline for functions.
 </li>
 <li>
 Build and manage dashboards, providing data-driven insights on the health of the talent pipeline
 </li>
 <li>
 Develop Key Talent, ensuring alignment with destination roles and career aspirations by using processes &amp; tools like 360 Feedback &amp; others to drive specific development actions
 </li>
 <li>
 Foster a culture of internal mobility by driving awareness, adoption, and transparency of Internal Job Postings (IJPs) as a process
 </li>
 <li>
 Design and execute platforms for career enhancement. Drive process adherence &amp; technology adoption for competency assessments, career path exploration, and IDP.
 </li>
 <li>
 Develop and maintain talent dashboards and reports, offering actionable insights to business leaders and HR stakeholders.
 </li>
 <li>
 Market insights, analytics and competitor mapping along with understanding the market trends.
 
 
 </li>
 </ul>
 
 Educational Qualification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any related field
 </li>
 <li>
 Master&rsquo;s degree in from tier 2/ tier 3 - Human Resources, Business Administration, or related disciplines.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in the FMCG/Manufacturing/Pharma/ industry, with 4+ years specifically in talent management, HR, or organizational development.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Collaborates &amp; partners with stakeholders effectively
 </li>
 <li>
 Excellent communication, ownership, and execution focus
 </li>
 <li>
 Creative, action-oriented, and comfortable with ambiguity
 </li>
 <li>
 Diagnoses problems &amp; offers solutions towards business outcomes
 
 
 </li>
 </ul>
 
 An inclusive Godrej
 
 
 
 Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. It&rsquo;s not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.
 
 
 We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, color, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.
 
 
 If this sounds like a role for you, apply now!
 
 
 We look forward to meeting you.
</div>

Assistant Manager / Manager - Talent Management

Hermès

<div>
 
 Major Responsibilities
 
 
 
 <ul>
 <li>
 Recruitment
 </li>
 <li>
 Liaises and supports departments for recruitment of key positions in accordance with the group budget agreement
 </li>
 <li>
 Develops and maintains relationship with recruitment channels such as employment agencies, universities and other recruitment sources
 </li>
 <li>
 Prepares offers, employment contracts and on-board arrangement on request,
 </li>
 <li>
 Manage key recruitment projects such as store opening, campus recruitment, internship programs etc.
 </li>
 <li>
 Onboarding, Training &amp; development
 </li>
 <li>
 Onboarding a new hire for integration into the company atmosphere and workflow.
 </li>
 <li>
 Work in collaboration with business and regional HR training team to identify training needs
 </li>
 <li>
 Recommends, develop and delivers appropriate management trainings and development programs to employees.
 </li>
 <li>
 Nominates staff to participate in corporate and regional training programs.
 </li>
 <li>
 Compensation &amp; benefits
 </li>
 <li>
 Adapts the compensation policy to the specific situations of each company and market (eg. Drives incentive schemes and improves existing)
 </li>
 <li>
 Coordinates salary surveys and benchmarks competitiveness of compensation and benefits in the region and develop and review salary structure
 </li>
 <li>
 Reviews and manages yearly salary, and other elements of pay performed maintaining internal and external pay equity
 </li>
 <li>
 Ensures payroll and staff benefits execution in accordance to audit requirements
 </li>
 <li>
 Accountable for all HR policies and procedures, ensuring that the policies &amp; procedures are designed, reviewed, monitored and implemented successfully to meet and support the department&rsquo;s needs. Identify gaps in existing HR policies and contribute to the development of new HR policies and procedures.
 </li>
 <li>
 Collects employee opinions and acts as bridge of communication between management and employees
 </li>
 <li>
 Recommends company activities such as team building activities, in house bonding projects and year end seminars
 </li>
 <li>
 Assists management in appropriate resolution of employee relations issues
 </li>
 <li>
 Maintains close working relationship with Paris HR and Regional HR
 </li>
 <li>
 Employee relations
 </li>
 <li>
 Form close partnership and provide consultation and advice to management on HR issues
 </li>
 <li>
 Equipe managers with appropriate tools and knowledge to effectively manage their people in line with people plans.
 </li>
 <li>
 Works with managers to monitor and manage employee relations issues.
 </li>
 <li>
 Talent management
 </li>
 <li>
 Coordinates and handles performance and development review process: identify high potential employees and young hopefuls and recommends development/training or career enhancement programs
 </li>
 <li>
 Provides guidance, timeline and coordinates the roll-out of Annual Performance Review exercise,
 </li>
 <li>
 Reports and Ad Hoc Projects
 </li>
 <li>
 Collects, consolidates and prepares all local, regional and corporate HR reports and other reports for HR planning,
 </li>
 <li>
 Handles and coordinates corporate HR projects such as Stock Option project, New Business Set up, Productivity Benchmark study, etc.
 </li>
 <li>
 HR Compliance
 </li>
 <li>
 Knowledge of employment and labor laws in India
 </li>
 <li>
 Work together with local ICO to define guidelines on HR related topics.
 
 
 </li>
 </ul>
 
 Skills And Knowledge
 
 
 
 <ul>
 <li>
 Good verbal and written communication skills.
 </li>
 <li>
 Able to liaise effectively with staff and managers at all levels of the organization.
 </li>
 <li>
 Able to influence, negotiate and persuade others.
 </li>
 <li>
 Able to analyze and resolve problems speedily and effectively.
 </li>
 <li>
 Excellent analytical and organizational skills.
 </li>
 <li>
 Knowledge of employment legislation, payroll and market practices applying it in appropriate circumstances
 </li>
 <li>
 Good understanding of training and development programs. Ability to deliver management programs when needed.
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Empathetic approach.
 </li>
 <li>
 Excellent communication and interpersonal skills. Ability to get things done in co-operation with others, and as part of a team.
 </li>
 <li>
 Able to manage time effectively and prioritize tasks.
 </li>
 <li>
 Ability to work under pressure at times and effective at working to deadlines.
 </li>
 <li>
 Ability to work independently and to use own initiative with appropriate.
 </li>
 <li>
 Ability to use discretion.
 
 
 </li>
 </ul>
 
 Requirements &amp; Capabilities
 
 
 
 <ul>
 <li>
 Degree qualified in Human Resources or a related field
 </li>
 <li>
 At least 8 years Human Resources experience, preferably in luxury/retail or with a multinational company
 
 
 </li>
 </ul>
 "Cr&eacute;ateur, artisan et marchand d&rsquo;objets de haute qualit&eacute;, Herm&egrave;s est, depuis 1837, une maison fran&ccedil;aise, familiale et ind&eacute;pendante qui emploie pr&egrave;s de 25 185 collaborateurs dans le monde. Anim&eacute; par un esprit d&rsquo;entreprendre continu et une exigence constante, Herm&egrave;s cultive la libert&eacute; et l&rsquo;autonomie de chacun gr&acirc;ce &agrave; un management responsable. L&rsquo;entreprise perp&eacute;tue la transmission de savoir-faire d&rsquo;exception par un ancrage territorial fort dans le respect des hommes et de la nature &ndash; source de mati&egrave;res d&rsquo;exception. Seize m&eacute;tiers artisanaux irriguent la cr&eacute;ativit&eacute; de la maison dont les collections rayonnent dans pr&egrave;s 300 magasins dans le monde."
</div>

HR Business Partner

Zepto

<div>
 
 
 Our Story:
 
 
 
 
 
 
 Founded in 2021 by Aadit Palicha and Kaivalya Vohra, Zepto is on a mission to save you time &mdash;making every second count towards life's real joys. Our platform has revolutionised rapid commerce in India with cutting-edge technology and strategically optimised delivery hubs. Zepto offers an extensive range of 45,000+ products, from fresh groceries to electronics, beauty essentials, apparels, toys and more, delivering across 50+ cities in 10 minutes*. Zepto Caf&eacute; extends our commitment to convenience, featuring a curated menu of over 200 fresh items.
 
 
 
 
 
 
 Role: Associate Director - Off-Role Talent Sourcing/Hiring
 
 
 
 
 
 
 Stakeholder Management/ Problem Solving/Key Understanding of Manpower Dynamics
 
 
 
 
 
 
 Location:
 
 Bengaluru
 
 
 
 
 
 
 Reporting to:
 
 SD Ops Strategy
 
 
 
 
 
 
 Core Areas:
 
 City ops specific HR strategic programs/HR Operations. Provide direct HR support to the business leading an overall employee base of approximately 1300+ stores and to further expansion as well.
 
 
 
 
 
 
 Qualification:
 
 MBA-HR or any HR-related specialization.
 
 
 
 
 
 
 Experience:
 
 7-9 years of experience in Human Resources preferably from warehouse and supply chain background. Experience in
 
 blue collar workforce management
 
 is preferred.
 
 
 
 
 
 
 Responsibilities, aka, what we&rsquo;d like you to deliver:
 
 
 
 
 
 <ul>
 <li>
 
 Lead the Sourcing charter for the hiring of blue collar folks across all verticals.
 
 </li>
 <li>
 Collaborate with the city business team to understand employee needs and provide, implement HR solutions.
 </li>
 <li>
 Work with managers and employees to address all types of employee relations/ conflict resolution issues, fairly representing all interests.
 </li>
 <li>
 Act as a trusted advisor to eCommerce leaders, providing guidance on various HR matters including talent management, organizational design, performance management, and employee relations.
 </li>
 <li>
 Implement strategies to enhance employee satisfaction and retention.
 </li>
 <li>
 Ensure the onboarding process meets the needs of the function.
 </li>
 <li>
 Implement performance management processes and provide coaching to support career development.
 </li>
 <li>
 Identify training needs and coordinate relevant development programs.
 </li>
 <li>
 Foster a culture of continuous learning and skill development within the teams.
 </li>
 <li>
 Implement and execute HR programs and initiatives within the eCommerce function, ensuring alignment with company-wide HR policies and practices.
 </li>
 <li>
 Track HR metrics to measure the effectiveness of HR programs (such as Retention, succession planning, Attrition, Diversity, mapping of critical role &amp; critical talent)
 </li>
 <li>
 Provide regular reports to leadership on HR-related KPIs.
 </li>
 <li>
 Review and analyse business metrics including data on retention and employee experience to recommend systemic improvements.
 </li>
 <li>
 Provide guidance and support to eCommerce managers and employees on HR policies, procedures, and best practices.
 </li>
 <li>
 Needs to develop organic channels for sourcing across the roles so that the turnaround time for hiring is minimal.
 </li>
 </ul>
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 <ul>
 <li>
 People with endless curiosity and hunger to learn
 </li>
 <li>
 Owners who will think of Zepto as their own venture
 </li>
 <li>
 Operators obsessed with customer experience
 </li>
 <li>
 Good knowledge of labour regulations
 </li>
 <li>
 Possess exceptional interpersonal, negotiation, and conflict-resolution abilities.
 </li>
 </ul>
 
 
</div>

Associate Director - Off-Role Talent Hiring

Swiggy

<div>
 
 
 Ways of working:
 
 (Mumbai) - Employees will work from office. Visit Warehouses/PODs (Dark stores).
 
 
 
 
 
 
 About Swiggy Instamart :
 
 
 
 Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 25000 items to our customers within 10 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in ; over 50+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shop.
 
 
 
 
 
 
 Job Description:
 
 
 
 The role will be end to end HRBP for warehouse/PODs employees. Role will require high initiative and ownership to not only drive process and compliances, but also proactively identify ground issues and escalate to right teams for proactive actions. In addition to the HRBP role, the role will also handle key projects to enhance efficiency / effectiveness of processes for the warehouse employees.
 
 
 
 
 
 
 Job Responsibility
 
 
 
 ● Partnering with Key Business Stakeholders on HR Issues and recommending actions on all People related issues in the region.
 
 
 ● Utilizes process data and metrics to identify business process challenges, recommends &amp; implements innovative solutions for improving operational efficiency and effectiveness that drive the People Experience
 
 
 ● Proactively identify and drive implementation of continuous improvement opportunities
 
 
 ● As a part of key projects : Evaluates existing processes, quantifying, and identifying opportunities to standardize, create SLAs.
 
 
 ● Driving Productivity in the vertical through various Performance Management/Talent Management Initiative
 
 
 ● Responsible for the end to end life cycle management and guiding unit HR for sourcing and hiring strategies, performance management, compensation etc. Attendance and Time Management: Implement and manage attendance and timekeeping systems to streamline processes. Be custodian to UPL and employee NPS metrics for these employees
 
 
 ● HR Policy Implementation: Ensure compliance with HR policies and procedures across the Instamart warehouses.
 
 
 ● Employee Engagement Activities: Drive employee engagement initiatives, including Rewards and Recognition (R&amp;R) programs. Recommend process/policy improvements to HR/Business Leadership in order to enable the organization to create an engaged and productive workforce.
 
 
 ● Grievance Management: Handle employee grievances effectively, fostering a positive work environment.
 
 
 ● Be the first point of contact for any ethical / integrity / IR issues on ground and represent the Instamart team to resolve the ground concerns amicably in partnership with ER Team
 
 
 ● Administer On-roll employees performance management and learning &amp; development in conjunction with the L &amp; D team.
 
 
 ● This role includes, increasing workforce capability, improving organizational design and structure, providing change leadership, strategic staffing, talent management /succession planning and supporting day-to- day operations as well as on-going process improvement.
 
 
 ● Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
 
 
 ● Manage the regional HRBP team through active coaching, development and collaboration.
 
 
 ● Vendor Management for Blue Collar Workforce: Collaborate with vendors for effective employee grievance redressals.
 
 
 
 
 
 
 Key Success Metrics
 
 
 
 Employee NPS
 
 
 Employee UPL
 
 
 
 
 
 
 Preferred profiles
 
 
 
 ● 1-3 years of HRBP exp with scale workforce in comparable e-com / retail sector who manages distributed workforce
 
 
 ● Experience in managing contractual workforce and people management
 
 
 ● MBA in HR would be desirable.
 
 
 
 
 
 Location: Based out of Regional Office -Travel is required to other cities within the region.
 
 
 
 
 
 "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law&rdquo;
 
 
 
</div>

Assistant Manager - HRBP (Mumbai)

ICICI Lombard General Insurance Company Limited

<div>
 
 
 We have exciting opportunities for the role of Content Manager.
 
 
 
 
 
 
 Interested candidate can share resume to saba.kazi@icicilombard.com with subject line Content Manager and share below details.
 
 
 
 
 
 Current Salary
 
 
 Expectation
 
 
 Notice Period
 
 
 Education (Full Time / part Time)
 
 
 
 
 
 
 Role:
 
 
 <ol>
 <li>
 
 Content Creation
 
 : Write engaging and informative content for digital platforms including email, SMS, WhatsApp, app notifications, web banners, and SEM ads.
 </li>
 <li>
 
 Simplify Complex Topics
 
 : Translate insurance-related concepts into clear, accessible, and customer-friendly language.
 </li>
 <li>
 
 Thought Leadership Support
 
 : Assist in drafting long-form articles, blogs, and white papers that reflect industry insights and brand expertise.
 </li>
 <li>
 
 Cross-functional Collaboration
 
 : Work closely with marketing, product, and design teams to ensure content aligns with brand messaging and campaign goals.
 </li>
 <li>
 
 Content Strategy Execution
 
 : Support the implementation of content strategies and editorial calendars under the guidance of senior team members.
 </li>
 <li>
 
 SEO &amp; Optimization
 
 : Apply SEO best practices to improve content visibility and performance across search engines and social media.
 </li>
 <li>
 
 Quality &amp; Consistency
 
 : Maintain high standards of grammar, tone, and style across all written materials.
 </li>
 <li>
 
 Trend Monitoring
 
 : Stay updated with industry trends, customer behavior, and competitor content to inform writing and ideation.
 </li>
 <li>
 
 Project Coordination
 
 : Manage multiple content requests, ensuring timely delivery and adherence to briefs.
 </li>
 </ol>
 
 
 
 
 
 Qualifications:
 
 
 
 Bachelor&rsquo;s/Master&rsquo;s in Journalism, Communications, or Marketing.
 
 <ol>
 <li>
 Strong writing and editing skills with a portfolio showcasing diverse content formats.
 </li>
 <li>
 Familiarity with SEO, keyword research, and content performance metrics.
 </li>
 <li>
 Experience with content management systems (CMS), project tracking tools, and editorial workflows is a plus
 </li>
 </ol>
 
 
 
 
 4-5 years of content creation experience, preferably from new-age brands, make-up/fashion industry, fast commerce, or app-first non-BFSI segment.
 
 
 Proficiency in SEO and digital content formats
 
 
 
 
 
 Regards,
 
 
 Saba
 
 
 HR Manager
 
</div>

Content Manager

Crisil

<div>
 
 A Frontline HR Query Management Executive who should handle end-to-end HR queries across the entire employee lifecycle in a global company.&nbsp;
 
 
 &nbsp;
 
 
 Experience: 3&ndash;5 years in HR operations, employee support, or shared services
 
 
 
 A) Employee Support &amp; Query Resolution
 
 
 
 &bull;&nbsp;First point of contact for employees regarding all HR-related queries.
 
 
 &bull;&nbsp;Ensures prompt and accurate responses within SLA timelines.
 
 
 &bull;&nbsp;Uses a ticketing system to log, track, and resolve cases efficiently.
 
 
 
 B) HR Policy &amp; Compliance Guidance
 
 
 
 &bull;Provides guidance on global and local HR policies, ensuring compliance.&nbsp;
 
 
 &bull;&nbsp;Advises on benefits, payroll, and taxation regulations across different geographies.
 
 
 
 C) HR Systems &amp; Self-Service Enablement
 
 
 
 &bull;&nbsp;Supports employees in navigating HR tech platforms (HRIS, self-service portals, etc.).
 
 
 &bull;Trains employees and managers on new system features or process changes.
 
 
 &nbsp;
 
 D) Case Escalation &amp; Resolution Management
 
 
 
 &bull;Escalates complex queries to specialized HR teams (e.g., Payroll, Employee Relations).
 
 
 &bull;&nbsp;Follows up on escalated cases to ensure closure and resolution.
 
 
 &nbsp;&nbsp;
 
 E) Employee Experience &amp; Insights
 
 
 
 &bull;&nbsp;Analyzes query trends to identify recurring issues and recommend process improvements.
 
 
 &bull;&nbsp;Collaborates with HR leadership to enhance employee experience.
 
 
 
 Key Competencies &amp; Skills
 
 
 
 
 &nbsp;A. Functional Skills
 
 
 <ul>
 <li>
 HR Knowledge &ndash; Strong understanding of policies, payroll, benefits, and compliance.
 </li>
 <li>
 HR Systems Proficiency &ndash; Familiarity with HRMS platforms
 </li>
 <li>
 Query Management &ndash; Ability to handle multiple queries and meet resolution SLAs.
 </li>
 <li>
 Documentation &amp; Compliance &ndash; Maintains records of HR interactions, ensuring audit readiness.
 </li>
 </ul>
 
 
 &nbsp;B. Soft Skills &amp; Behavioral Traits
 
 
 <ul>
 <li>
 Empathy &amp; Employee-Centric Approach &ndash; Engages employees with a problem-solving mindset.
 </li>
 <li>
 Communication &amp; Multilingual Ability &ndash; Articulates responses clearly in different languages (if needed).
 </li>
 <li>
 Time Management &amp; Prioritization &ndash; Balances high query volumes with efficiency.
 </li>
 </ul>
 <ul>
 <li>
 Attention to Detail &ndash; Ensures accuracy in responses and process adherence.
 </li>
 <li>
 Cultural Sensitivity &ndash; Understands regional nuances in HR policies and employee expectations.
 </li>
 </ul>
 
 
 Key Metrics for Success
 
 
 <ul>
 <li>
 First-Response Time: Queries acknowledged within 4&ndash;6 hours
 </li>
 <li>
 Resolution Time: 90% of cases closed within 48&ndash;72 hours
 </li>
 <li>
 Employee Satisfaction Score: Maintains 85%+ satisfaction rating
 </li>
 <li>
 Knowledge Base Utilization: 50% of employees use self-service options post-training
 </li>
 </ul>
 
 &nbsp;
 
</div>

Executive - People Services Advisor

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