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human resources operations specialist Jobs in Cairo

human resources operations specialist

operations manager

hr operations manager

DHL Express

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 &nbsp;
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit&nbsp;www.dpdhl.jobs/express.
 
 
 
 
 
 Position Purpose
 
 
 
 
 
 The HR Operations Manager is responsible for implementing Compensation &amp; Benefits programs at DHL Express while ensuring consistent execution of the HR policies and Employee Governance related matters as per the Egyptian Labor Law.
 
 
 The jobholder provides recommendations to Senior Management team and Line Managers on day to day C&amp;B and HR Operations matters in line with the market best practice and the business strategy.
 
 
 Ensure that the day to day HR Operations (policies, procedures &amp; payroll) are well implemented at an optimal level and in compliance with the Group guidelines and local legislative requirements.&nbsp;
 
 
 
 
 
 Principal Accountabilities:
 
 
 
 1- Compensation &amp; Benefits and HR Operations Management
 
 
 <ul>
 <li>
 Act as custodian of the Compensation &amp; Benefits policy and benefits matrix.
 </li>
 <li>
 Partner with managers to enhance understanding of the compensation approach, policies, and benefits.
 </li>
 <li>
 Implement Compensation &amp; Benefits (C&amp;B) programs and practices aligned with company positioning in the labor market and in full compliance with country labor law guidelines.
 </li>
 <li>
 Manage governmental relations related to Social Insurance and the Labor Law office (Forms 1, 6, 2).
 </li>
 <li>
 Handle ad-hoc social insurance and labor law inspections, ensuring timely submission of required documentation.
 </li>
 <li>
 Maintain accurate administration of all personnel-related matters, including regular updates to employee files.
 </li>
 <li>
 Conduct annual salary surveys (e.g., WTW and Mercer) to benchmark DHL practices against the market and ensure salary competitiveness.
 </li>
 <li>
 Run monthly staff cost analyses and recommend corrective actions where needed.
 </li>
 <li>
 Analyze survey results and submit recommendations for annual salary reviews, talent retention strategies, and turnover balance in line with market conditions, business objectives, and Regional Office guidelines.
 </li>
 <li>
 Manage the annual merit cycle and bonus payout, ensuring timely and accurate implementation.
 </li>
 <li>
 Collaborate with line managers to design and review incentive schemes, ensuring effectiveness and alignment with business goals.
 </li>
 <li>
 Oversee the implementation and communication of changes to compensation and benefits policies or procedures.
 </li>
 <li>
 Monitor monthly HR KPIs, conduct detailed analysis, and recommend corrective actions.
 </li>
 <li>
 Lead and implement projects related to Compensation &amp; Benefits as required.
 </li>
 </ul>
 
 
 2- Payroll Management
 
 
 <ul>
 <li>
 Administer monthly payroll in a timely, accurate, and efficient manner.
 </li>
 <li>
 Ensure proper documentation for all employee status changes.
 </li>
 <li>
 Review HR submissions on HRIS for consistency and compliance.
 </li>
 </ul>
 
 
 3- HRIS Management &amp; Reporting
 
 
 <ul>
 <li>
 Manage and regularly update HRIS &amp; E-HR to ensure accuracy of personnel records.
 </li>
 <li>
 Run CRISP reporting as required.
 </li>
 <li>
 Submit monthly HR notes to Finance.
 </li>
 <li>
 Prepare and present monthly HR reports and analysis to Management, with actionable recommendations.
 </li>
 </ul>
 
 
 4- Budgeting
 
 
 <ul>
 <li>
 Support the development and administration of the annual HR budget.
 </li>
 <li>
 Provide reports, benchmarking, and trend analysis on personnel cost, headcount, temporary staff, FTEs, overtime, commissions, and incentives.
 </li>
 <li>
 Manage all aspects of the annual salary review and bonus process.
 </li>
 </ul>
 
 
 5- Job Analysis &amp; Job Evaluation
 
 
 <ul>
 <li>
 Facilitate the job evaluation process for country roles, providing recommendations on grades and salaries in line with global guidelines and job evaluation methodology.
 </li>
 </ul>
</div>

HR Operations Manager

Deutsche Post und DHL

<div>
 
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 
 
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people, and our purpose, please visit www.dpdhl.jobs/express.
 
 
 
 
 
 
 Position Purpose
 
 
 
 The HR Operations Manager is responsible for implementing Compensation &amp; Benefits programs at DHL Express while ensuring consistent execution of the HR policies and Employee Governance related matters as per the Egyptian Labor Law.
 
 
 
 
 
 The jobholder provides recommendations to the Senior Management team and Line Managers on day-to-day C&amp;B and HR Operations matters in line with the market best practice and the business strategy.
 
 
 
 
 
 Ensure that the day-to-day HR Operations (policies, procedures &amp; payroll) are well implemented at an optimal level and in compliance with the Group guidelines and local legislative requirements.
 
 
 
 
 
 
 Principal Accountabilities:
 
 
 
 
 
 
 
 1- Compensation &amp; Benefits and HR Operations Management
 
 
 <ul>
 <li>
 Act as custodian of the Compensation &amp; Benefits policy and benefits matrix.
 </li>
 <li>
 Partner with managers to enhance understanding of the compensation approach, policies, and benefits.
 </li>
 <li>
 Implement Compensation &amp; Benefits (C&amp;B) programs and practices aligned with company positioning in the labor market and in full compliance with country labor law guidelines.
 </li>
 <li>
 Manage governmental relations related to Social Insurance and the Labor Law office (Forms 1, 6, 2).
 </li>
 <li>
 Handle ad-hoc social insurance and labor law inspections, ensuring timely submission of required documentation.
 </li>
 <li>
 Maintain accurate administration of all personnel-related matters, including regular updates to employee files.
 </li>
 <li>
 Conduct annual salary surveys (e.g., WTW and Mercer) to benchmark DHL practices against the market and ensure salary competitiveness.
 </li>
 <li>
 Run monthly staff cost analyses and recommend corrective actions where needed.
 </li>
 <li>
 Analyze survey results and submit recommendations for annual salary reviews, talent retention strategies, and turnover balance in line with market conditions, business objectives, and Regional Office guidelines.
 </li>
 <li>
 Manage the annual merit cycle and bonus payout, ensuring timely and accurate implementation.
 </li>
 <li>
 Collaborate with line managers to design and review incentive schemes, ensuring effectiveness and alignment with business goals.
 </li>
 <li>
 Oversee the implementation and communication of changes to compensation and benefits policies or procedures.
 </li>
 <li>
 Monitor monthly HR KPIs, conduct detailed analysis, and recommend corrective actions.
 </li>
 <li>
 Lead and implement projects related to Compensation &amp; Benefits as required.
 </li>
 </ul>
 
 
 
 
 
 2- Payroll Management
 
 
 <ul>
 <li>
 Administer monthly payroll in a timely, accurate, and efficient manner.
 </li>
 <li>
 Ensure proper documentation for all employee status changes.
 </li>
 <li>
 Review HR submissions on HRIS for consistency and compliance.
 </li>
 </ul>
 
 
 
 
 
 3- HRIS Management &amp; Reporting
 
 
 <ul>
 <li>
 Manage and regularly update HRIS &amp; E-HR to ensure accuracy of personnel records.
 </li>
 <li>
 Run CRISP reporting as required.
 </li>
 <li>
 Submit monthly HR notes to Finance.
 </li>
 <li>
 Prepare and present monthly HR reports and analysis to Management, with actionable recommendations.
 </li>
 </ul>
 
 
 
 
 
 4- Budgeting
 
 
 <ul>
 <li>
 Support the development and administration of the annual HR budget.
 </li>
 <li>
 Provide reports, benchmarking, and trend analysis on personnel cost, headcount, temporary staff, FTEs, overtime, commissions, and incentives.
 </li>
 <li>
 Manage all aspects of the annual salary review and bonus process.
 </li>
 </ul>
 
 
 
 
 
 5- Job Analysis &amp; Job Evaluation
 
 
 <ul>
 <li>
 Facilitate the job evaluation process for country roles, providing recommendations on grades and salaries in line with global guidelines and job evaluation methodology.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience, and Competencies
 
 
 <ul>
 <li>
 Graduate with an HR degree or specialization.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 10-13 years of previous experience in Compensation &amp; Benefits, Personnel, Payroll, Budgeting, HR Audits, Salary Surveys, and Social Insurance practices.
 </li>
 </ul>
 
 
 
 
 
 Key Knowledge, Skills and Competencies
 
 
 <ul>
 <li>
 Ability to influence at all levels
 </li>
 <li>
 Previous work experience in the implementation of Egyptian labor law regulations is a must
 </li>
 <li>
 Previous work experience in job evaluation &amp; salary surveys is a must
 </li>
 <li>
 Previous work experience in developing HR policies, SOPs and implementing reward and remuneration solutions is a must
 </li>
 <li>
 Excellent interpersonal, communication, writing and presentation skills
 </li>
 <li>
 Results-driven &ndash; demonstrates initiative and ability to work independently
 </li>
 <li>
 Excellent knowledge of MS Office
 </li>
 <li>
 Excellent quantitative, reporting and analytical skills
 </li>
 <li>
 Strong project management, planning &amp; organizational skills
 </li>
 </ul>
 
 
 
 
 
 OUR OFFER:
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 </li>
 </ul>
 
 
 
 
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 
 
 
 We look forward to receiving your application!
 
</div>

Human Resources Operations Manager

Khalifa Holding Group

<div>
 
 
 Job Title:
 
 Human Resources Generalist
 
 
 
 Location:
 
 Benghazi, Libya
 
 
 
 Industry:
 
 Constructions
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are looking for a highly experienced Human Resources Generalist to join our team in
 
 Benghazi, Libya
 
 . The ideal candidate must have HR experience in the constructions sector and a strong background in workforce accommodations, mess facilities, visa processing, and HR systems management for large-scale operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 HR Operations &amp; Employee Services
 
 &ndash; Oversee HR Operations and administrative functions for a large workforce (7,000+ employees), ensuring seamless support for both blue-collar and white-collar staff.
 
 
 
 Employee Accommodation &amp; Facilities Management
 
 &ndash; Supervise worker housing allocations, camp facilities, and hygiene standards to ensure a safe and compliant living environment.
 
 
 
 Employee Welfare &amp; Engagement
 
 &ndash; Implement wellness programs, conduct satisfaction surveys, and drive initiatives to enhance employee morale and retention.
 
 
 
 HR Compliance &amp; Labor Law Adherence
 
 &ndash; Maintain accurate HR records using
 
 Oracle HRMS &amp; Excel
 
 , generate reports, and ensure compliance with local labor regulations.
 
 
 
 Employee Relations &amp; Disciplinary Management
 
 &ndash; Investigate grievances, mediate employee concerns, and collaborate with legal teams on disciplinary actions when necessary.
 
 
 
 Visa &amp; Work Permit Administration
 
 &ndash; Coordinate with PRO teams to process employee visas, work permits, renewals, and cancellations in compliance with government regulations.
 
 
 
 Travel &amp; Relocation Coordination
 
 &ndash; Facilitate employee travel arrangements, visa processing, and logistics for business trips or relocations.
 
 
 
 Cross-functional Leadership
 
 &ndash; Partner with HR teams and other departments to streamline processes, improve efficiency, and support organizational goals.
 
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 
 10+ years of HR experience (must be in the constructions sector).
 
 </li>
 <li>
 Proven expertise in managing
 
 large-scale accommodations and workforce services
 
 .
 </li>
 <li>
 Strong knowledge of
 
 visa processing, travel coordination, and employee relations
 
 .
 </li>
 <li>
 Proficiency in
 
 Oracle HRMS &amp; advanced Excel
 
 for HR data analysis and reporting.
 </li>
 <li>
 Language Requirement: Native Arabic speaker; English proficiency preferred.
 </li>
 <li>
 GCC experience is a great advantage
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a leading holding group with a strong presence in Libya.
 </li>
 <li>
 Work in a challenging and rewarding environment with opportunities for professional growth.
 </li>
 <li>
 Competitive salary and benefits package including a comfortable a single status accommodation.
 </li>
 <li>
 
 30 days of annual vacation
 
 to ensure a healthy work-life balance.
 </li>
 </ul>
 
 
</div>

Human Resources Generalist

Alorica

<div>
 
 At
 
 Alorica
 
 , we&rsquo;re redefining what it means to deliver amazing customer experiences. We&rsquo;re a global leader in
 
 customer experience (CX) solutions
 
 , supporting the world&rsquo;s most respected brands across industries like tech, travel, healthcare, finance, and more.
 
 
 With
 
 over 100,000 team members in 18 countries
 
 , Alorica offers scalable CX services&mdash;including customer care, technical support, sales, and back-office solutions&mdash;delivered through people, processes, and technology that put the customer first.
 
 
 But it&rsquo;s not just what we do&mdash;it&rsquo;s how we do it. At Alorica, you&rsquo;ll find a
 
 people-first culture
 
 , a commitment to
 
 growth and development
 
 , and a
 
 mission to make lives better&hellip; one interaction at a time.
 
 Join us and discover a workplace where
 
 diversity, inclusion, and career opportunity thrive
 
 .
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a seasoned HR leader to oversee the Human Resources strategy and operations across our fast-growing EMEA and India regions. This role is critical to building a high performing and engaged workforce while ensuring compliance with diverse local regulations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 HR Operations &amp; Compliance
 
 
 <ul>
 <li>
 Partner with business leaders across EMEA and India to shape and execute people strategies that enable growth and operational excellence.
 </li>
 <li>
 Ensure compliance with employment laws across multiple jurisdictions.
 </li>
 <li>
 Mentor and develop HR teams across EMEA and India.
 </li>
 <li>
 Drive automation and efficiency projects.
 </li>
 <li>
 Manage regional HR budgets and resources effectively.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 10+ years of progressive HR leadership experience, with significant exposure to both EMEA and India.
 </li>
 <li>
 Proven track record in scaling HR functions in multinational organizations.
 </li>
 <li>
 Strong knowledge of regional labor laws, employment practices, and HR trends.
 </li>
 <li>
 Experience leading through change and driving organizational transformation.
 </li>
 <li>
 Excellent stakeholder management, communication, and influencing skills.
 </li>
 <li>
 Bachelor&rsquo;s degree in HR, Business, law or related field.
 </li>
 </ul>
 
 
</div>

Senior Director, Human Resources – EMEA & India

Confidential

<div>
 
 
 
 About the Role:
 
 
 
 
 To oversee the end-to-end Inbound Call Centre processes and ensure they are running smoothly and are in compliance with the client&rsquo;s and the bank policies and procedures.
 
 
 Provide management and coaching support to the Assistant Managers leading from the front on driving improvement across the unit.
 
 
 Act as a role model displaying the values and behaviors of the organization.
 
 
 To manage the team and ensure high quality delivery as per agreed SLA.
 
 
 
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Manage day to day operational performance of the unit.
 </li>
 <li>
 Provide daily rigor on all operational metrics ensuring smooth service delivery.
 </li>
 <li>
 Be a problem solver identify gaps in the process and drive forward improvement.
 </li>
 <li>
 Responsible for supporting the transition of the contact center operations into an omni-channel space thru technologies that are relevant and process improvement that will result in better and speedier customer experience.
 </li>
 <li>
 Responsible to drive integrations with other channels like branch, online and web that will facilitate e a seamless experience for the customer using multiple touch points.
 </li>
 <li>
 Collaborate with IT developers, legal &amp; business stakeholders to drive the solution through to delivery
 </li>
 <li>
 Ensure projects are deployed with the highest quality within the given time and budget based on expectations set.
 </li>
 <li>
 Initiate, coordinate with the group and various stakeholders and departments involved in the process to ensure that the processes are being executed and attain the business process objectives.
 </li>
 <li>
 Preparing the test scripts and UAT's requirements for the mobile projects, Complete UAT and get it signed off.
 </li>
 <li>
 Keep projects under continuous review to identify gaps and risks and develop appropriate contingency plans
 </li>
 <li>
 Liaise with IT, external vendor (if any), testing resources, and service level agreements.
 </li>
 <li>
 Provide product documentation and training to call center staff and serve as the subject matter expert concerning the designated initiative.
 </li>
 <li>
 Keep updated with the latest technology initiatives to create new potential process improvement opportunities and enhance the abilities of current services.
 </li>
 <li>
 To work closely with different business lines, including products, segments, distribution, marketing and other support units
 </li>
 <li>
 To liaise with different external parties as and when required in alignment with business strategy
 </li>
 <li>
 The candidate should have a high motivation, good follow up skills for multiple tasks handled by various teams and passion for mobile technologies to enable new value added, innovative services.
 </li>
 </ul>
 
 
 What You'll Need
 
 
 <ul>
 <li>
 Minimum of 5 years&rsquo; experience in people management and leadership roles
 </li>
 <li>
 Minimum of 5 years&rsquo; experience in project operation management
 </li>
 <li>
 Solid background in HR Operations field.
 </li>
 <li>
 Previous experience in banking contact center is a plus.
 </li>
 <li>
 Good skills in terms of Project Management, Business Analyses, especially in customer experience projects
 </li>
 <li>
 Advanced problem-Solving skills.
 </li>
 <li>
 Solid analytical, critical and creative problem-solving skills with an understanding of electronic delivery channels and how to utilize them to meet business goals is required.
 </li>
 <li>
 Financial and budget understanding &ndash; ability to develop and communicate product development business cases using financial models
 </li>
 <li>
 Strong business focus
 </li>
 <li>
 Attention to detail.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Incentives based on the KPIs achieved
 </li>
 <li>
 Health insurance
 </li>
 <li>
 Social Insurance
 </li>
 <li>
 Career development opportunities
 </li>
 </ul>
 
 
</div>

Manager Customer Contact Center

Al Marasem Group

<div>
 
 As an HR Business Partner, you will work closely with business leaders and employees to
 
 
 support day-to-day HR operations while aligning people practices with business needs. This role
 
 
 is ideal for an HR professional with 2&ndash;5 years of experience who is eager to grow their career by
 
 
 contributing to recruitment, performance management, employee engagement, and HR policy
 
 
 implementation.
 
 
 
 
 
 Key Responsibilities
 
 
 HR Partnership &amp; Support
 
 <ul>
 <li>
 Act as the first point of contact for employees and managers on HR-related queries.
 </li>
 <li>
 Support business leaders in implementing HR programs and initiatives.
 </li>
 <li>
 Assist in workforce planning and basic organizational design discussions.
 </li>
 </ul>
 
 Talent Acquisition &amp; Onboarding
 
 <ul>
 <li>
 Coordinate with the recruitment team to source, screen, and shortlist candidates.
 </li>
 <li>
 Participate in interviews and support hiring managers in the selection process.
 </li>
 <li>
 Ensure smooth onboarding and orientation for new hires.
 </li>
 </ul>
 
 Performance &amp; Development
 
 <ul>
 <li>
 Assist in implementing performance management processes.
 </li>
 <li>
 Support in identifying training needs and coordinating learning programs.
 </li>
 <li>
 Help track employee development plans and career progression.
 </li>
 </ul>
 
 Employee Relations &amp; Engagement
 
 <ul>
 <li>
 Support employee relations cases under the guidance of the HR Manager.
 </li>
 <li>
 Contribute to employee engagement initiatives, surveys, and feedback sessions.
 </li>
 <li>
 Promote open communication and a positive work environment.
 </li>
 </ul>
 
 HR Operations &amp; Compliance
 
 <ul>
 <li>
 Maintain accurate employee records in HR systems (HRIS).
 </li>
 <li>
 Ensure compliance with labor laws and company HR policies.
 </li>
 <li>
 Assist in preparing HR reports and metrics (turnover, absenteeism, etc.).
 </li>
 </ul>
 
 
 
 
 Qualifications &amp; Requirements
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field.
 </li>
 <li>
 2&ndash;5 years of experience in HR generalist/business partner roles.
 </li>
 <li>
 Knowledge of HR best practices, labor law, and HR processes.
 </li>
 <li>
 Experience in recruitment, employee relations, and performance management is an
 </li>
 </ul>
 
 advantage.
 
 <ul>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Proficiency in HRIS systems and MS Office tools.
 </li>
 <li>
 Ability to handle confidential information with integrity.
 </li>
 </ul>
</div>

Human Resources Business Partner

PwC Middle East

<div>
 
 Description
 
 
 
 At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We&rsquo;re a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services.
 
 
 Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.
 
 
 
 Line of Service
 
 
 
 Advisory
 
 
 
 Industry/Sector
 
 
 
 Technology
 
 
 
 Specialism
 
 
 
 Advisory - Other
 
 
 
 Management Level
 
 
 
 Senior Associate
 
 
 
 Job Description &amp; Summary
 
 
 
 At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.
 
 
 Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.
 
 
 
 About PwC ETIC - Egypt Technology And Innovation Centre
 
 
 
 PwC opened a new Technology &amp; Innovation Center in Cairo that delivers high quality technology solutions to consulting Clients across the
 
 
 globe. The Centre provides a broad suite of skills and services to our clients, ranging from Packaged Applications such as SAP &amp; Oracle, to
 
 
 Cybersecurity, Data Analytics, Custom Development and Cloud services utilising AWS, Azure and Google, as well as expanding our existing
 
 
 Managed Services capabilities.
 
 
 The centre is looking to expand rapidly and we are looking for enthusiastic self-starters with a passion for technology and client delivery
 
 
 to help shape and form this new venture.
 
 
 
 Job Summary
 
 
 
 
 
 What does this role aim to achieve in the firm/what impact does the role create
 
 
 
 
 The Managed Services - HR Operations Senior Associate/Associate is responsible for providing HR support to clients, ensuring efficient HR operations. They manage employee data, handle HR-related queries, and assist in the implementation of HR policies and procedures. Additionally, they collaborate with various teams to streamline HR processes and enhance overall employee experience.
 
 
 
 Roles And Responsibilities
 
 
 
 
 
 Daily tasks and delivery expectation
 
 
 
 
 As a Managed Services HR Operations Senior Associate/Associate, You Will Contribute To Delivering Some Or All Of These Activities For Clients Of PwC
 
 
 Support the transition of related HR processes from the Client to the PwC team e.g.
 
 
 <ul>
 <li>
 Coordinate and support any transition tasks
 </li>
 <li>
 Upskill on any required process workflows and technologies
 
 
 </li>
 </ul>
 Manage Employee Data &amp; Documentation e.g.
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date employee records in HR systems, ensuring data integrity and confidentiality
 </li>
 <li>
 Organize relevant documents (contracts, performance reviews, etc.)
 </li>
 <li>
 Archive records for compliance and reference
 </li>
 <li>
 Create and use organised digital systems to store and manage files using clear naming rules
 </li>
 <li>
 Receive, review and maintain employee files incl. sending requests to employees with outdated documents
 </li>
 <li>
 Obtain necessary approvals (e.g., HR manager, legal team) and inform relevant stakeholders when needed
 
 
 </li>
 </ul>
 Provide HR Helpdesk/ Support Services
 
 
 <ul>
 <li>
 Address queries related to policies, benefits, payroll, and other HR functions as required
 
 
 </li>
 </ul>
 Support employee on/offboarding &amp; lifecycle management e.g.
 
 
 <ul>
 <li>
 Facilitate onboarding and offboarding processes, including document collection, background checks, and exit formalities
 </li>
 <li>
 Support internal mobility and promotion processes
 </li>
 <li>
 Conduct exit interviews to gather feedback
 </li>
 <li>
 Send feedback to related parties
 
 
 </li>
 </ul>
 Support grievances &amp; escalations
 
 
 <ul>
 <li>
 Maintain detailed records of grievances, investigations, and resolutions and support consistent application of disciplinary actions or corrective measures.
 </li>
 <li>
 Support investigations into workplace issues, including misconduct and policy violations etc. and ensure findings are documented accurately..
 
 
 </li>
 </ul>
 Support Compliance and Reporting
 
 
 <ul>
 <li>
 Ensure compliance with legal/ regulatory requirements and HC policies
 </li>
 <li>
 Support in preparing required HR related reports to meet any regulatory requirements
 </li>
 <li>
 Support the implementation and communication of HR policies and procedures, ensuring employees and clients are well-informed and compliant
 
 
 </li>
 </ul>
 Support Leave Management
 
 
 <ul>
 <li>
 Maintain accurate records of employee leave balances and usage in the HRIS or leave management system
 </li>
 <li>
 Monitor leave accruals, carryovers, and expirations to ensure compliance with company policies
 </li>
 <li>
 Provide reports on leave trends, balances, and usage to management
 </li>
 <li>
 Ensure that paid and unpaid leaves are accurately reflected in payroll calculations
 </li>
 <li>
 Act as a point of contact for employee queries related to leave policies and balances
 </li>
 <li>
 Offer support for employees navigating complex leave situations, such as medical or family emergencies
 
 
 </li>
 </ul>
 Demonstrate strong use of time management/ organisational skills &amp; tools:
 
 
 <ul>
 <li>
 Create and prioritise to-do list and allocate time for essential tasks and record activities into tracking tool to organize tasks and track progress
 </li>
 <li>
 Identify high-value tasks that directly contribute to HC goals
 </li>
 <li>
 Communicate to-do list activities to related parties and manager
 </li>
 <li>
 Adhere to agreed Service Level Agreements (SLAs)
 
 
 </li>
 </ul>
 Collaborate effectively in a team environment
 
 
 <ul>
 <li>
 Work closely with internal teams, including payroll, benefits, and talent acquisition, to ensure seamless HR service delivery and enhance overall employee experience
 </li>
 <li>
 Execute tasks as directed by HR Supervisor
 </li>
 <li>
 Communicate effectively with clients to ensure clarity and understanding
 
 
 </li>
 </ul>
 Support Process Improvement
 
 
 <ul>
 <li>
 Develop and implement ideas to support clients and drive continuous improvement initiatives particularly related to HR processes and workflows
 </li>
 <li>
 Assist in the implementation of best practices and new technologies
 
 
 </li>
 </ul>
 
 Expected Skills
 
 
 
 
 
 Specific learned abilities or technical skills
 
 
 
 
 <ul>
 <li>
 Knowledge &amp; experience in the HRMS system (e.g. SAP/ SuccessFactors, Workday, Oracle)
 </li>
 <li>
 Strong HR Knowledge: Proficient in HR policies, procedures, and compliance requirements, with a solid understanding of employee data management
 </li>
 <li>
 Communication Skills: Excellent verbal and written communication skills to effectively address employee queries and collaborate with clients and internal teams
 </li>
 <li>
 Attention to Detail: High level of accuracy and attention to detail in managing employee records and ensuring compliance with regulatory standards
 </li>
 <li>
 Problem-Solving Skills: Capable of identifying issues and implementing effective solutions to streamline HR processes and resolve employee concerns
 
 
 </li>
 </ul>
 
 Expected Competencies
 
 
 
 
 
 Values, behaviors &amp; attitude
 
 
 
 
 <ul>
 <li>
 Communicates with impact
 </li>
 <li>
 Results driven
 </li>
 <li>
 Drives organizational excellence
 
 
 </li>
 </ul>
 
 Required Language Skills
 
 
 
 Proficient in written and spoken English and Arabic
 
 
 
 Minimum Education And Specific Qualification
 
 
 
 Bachelor&rsquo;s degree in a HR related field, business management / administration or equivalent
 
 
 HR related Certifications in relevant fields would be advantageous
 
 
 
 Years Of Experience
 
 
 
 For an Associate, 1-3 years of professional experience and for a Senior Associate 4-6 years experience.
 
 
 Ideally having worked with a diverse portfolio of people, process and technology with a leading firm, preferably in the Middle East or GCC region
 
 
 
 Education
 
 
 (if blank, degree and/or field of study not specified)
 
 
 
 Degrees/Field of Study required:Degrees/Field of Study preferred:
 
 
 
 Certifications
 
 
 (if blank, certifications not specified)
 
 
 
 
 Required Skills
 
 
 
 
 Optional Skills
 
 
 
 Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}
 
 
 
 Desired Languages
 
 
 (If blank, desired languages not specified)
 
 
 
 
 Travel Requirements
 
 
 
 Not Specified
 
 
 
 Available for Work Visa Sponsorship?
 
 
 
 No
 
 
 
 Government Clearance Required?
 
 
 
 No
 
 
 
 Job Posting End Date
 
</div>

ETIC, HR Managed Services Senior Associate (HR Generalist/HCBL)

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