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customer service specialist Jobs in Cairo

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admin and operations officer Jobs in Cairo

admin and operations officer

assistant manager, hr operations Jobs in Cairo

assistant manager, hr operations

hr operations specialist

Cilantro

<div>
 The Senior HR Operations Specialist is the meticulous architect behind our HR administrative processes, playing a critical role in&nbsp;maintaining&nbsp;accurate&nbsp;records, streamlining documentation, and ensuring data integrity. This individual will be the primary custodian of our HR archiving system, ensuring all employee-related paperwork, from onboarding to offboarding, is precisely managed. Your work will directly support efficient HR operations, compliance, and&nbsp;the seamless&nbsp;employee experience at Cilantro.&nbsp;
 
 
 RESPONSIBILITIES
 
 <ul>
 <li>
 Archiving &amp; Document Management&nbsp;
 </li>
 <li>
 Onboarding &amp; Offboarding Documentation:&nbsp;
 </li>
 <li>
 Database Management &amp; Data Entry&nbsp;&nbsp;
 </li>
 <li>
 Contract &amp; HR Letter Preparations&nbsp;
 </li>
 <li>
 Medical Insurance &amp; Benefits Delivery Support
 </li>
 <li>
 General HR Paperwork &amp; Administration
 
 
 
 </li>
 </ul>
 
 REQUIREMENTS
 
 <ul>
 <li>
 Education:&nbsp;Bachelor's degree in human resources, Business Administration, or&nbsp;related&nbsp;field.&nbsp;
 </li>
 <li>
 Experience:2-4 years of progressive experience in HR Administration, HR Backoffice, or Document Management, with a strong focus on archiving and data integrity. Experience in the F&amp;B industry is a plus
 
 
 </li>
 </ul>
</div>

Senior HR Operations Specialist

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 
 Key responsibility
 
 
 
 <ul>
 <li>
 Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, employment records, and other sources.
 </li>
 <li>
 Will act as a data steward for all employees data and drive the SAP implementation process by feeding in those data and making sure of accuracy and timely implementation.
 </li>
 <li>
 Assists in the onboarding process in HR operations.
 </li>
 <li>
 Analyzes and extracts HR reports such as turnover, headcount, hiring, terminations etc.
 </li>
 <li>
 Assists the travel arrangements for HR department employees when necessary for business travels.
 </li>
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 Ensures compliance with data privacy regulations and best practices.
 </li>
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 Facilitates the implementation of SAP HCM and personnel management.
 </li>
 <li>
 Manages the communication with bank and service providers for onboarding of all employees as well as maintaining accurate paperwork related to their hiring.
 </li>
 <li>
 Acts as the focal point for personnel management in alliance with the company's service provider.
 </li>
 <li>
 Drafts HR letters and manages the offboarding operations to ensure smooth exit of employees.
 
 
 
 </li>
 </ul>
 
 Academic Experience Required
 
 
 
 Bachelor's degree in HR or any relevant field.
 
 
 
 Professional Experience Required
 
 
 
 <ul>
 <li>
 Typically requires a minimum of 3 to 5 years of relevant experience in an HR administrator or analyst role.
 </li>
 <li>
 Experience with labor offices and SAP it's a must.
 </li>
 <li>
 Experience in the healthcare industry is a plus.
 
 
 
 </li>
 </ul>
 
 Computing Skills
 
 
 
 <ul>
 <li>
 MS Office knowledge
 
 
 
 </li>
 </ul>
 
 Personal Skills
 
 
 
 <ul>
 <li>
 High communication skills, both verbal and written.
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 <li>
 Understanding and confidence in using specific systems and programs, including Excel, PowerPoint, and database management.
 </li>
 <li>
 Strong interpersonal skills and capable of communicating with individuals at all levels and from various backgrounds.
 </li>
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 Researching and reading data and reports.
 </li>
 <li>
 High organization skills and analytical skills.
 </li>
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 Proactivity and sense of ownership to resolve and raise any potential issue that would impact day-to-day activity.
 
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Excellent written and spoken English and Arabic.
 
 </li>
 </ul>
</div>

HR Operations Specialist

Expleo Group

<div>
 We are looking for a dedicated and detail-oriented Admin Specialist to join our team. In this role, you will be responsible for managing travel and expense (T&amp;E) processes, ensuring compliance with corporate policies and tax regulations.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Travel &amp; Expense Administration: Administer T&amp;E processes, ensuring compliance with corporate policies and tax rules.
 </li>
 <li>
 Mobility Allowances Management: Manage mobility allowances (car/bike), including eligibility assessments, enrollment processes, and monthly payments in coordination with Payroll.
 </li>
 <li>
 Expense Report Review: Review and audit employee expense reports, resolve policy exceptions, and provide support to employees regarding T&amp;E inquiries.
 </li>
 <li>
 Vendor Relationship Management: Maintain relationships with vendors, such as travel agencies and T&amp;E system providers, to optimize costs and enhance user experience.
 </li>
 <li>
 Analytics and Reporting: Produce T&amp;E analytics and compliance reports; identify opportunities for policy improvements and conduct training sessions as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;3+ years of experience in T&amp;E administration, payroll interface, or HR operations.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Working knowledge of T&amp;E tools (e.g., Concur) and experience with expense auditing.
 </li>
 <li>
 Fluency in English and German, with a strong customer service mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 </ul>
</div>

Admin Specialist | German Speaker

Fawry MSME Finance

<div>
 &bull; Manage all employee life-cycle processes in terms of paperwork (onboarding, probation, confirmation, transfers, promotions, resignations, and terminations).
 
 &bull; Ensure all personnel actions comply with labor law and company policies.
 
 &bull; Maintain accurate and updated employee records, files, and HRIS data.
 
 &bull; Oversee the issuance and renewal of contracts, letters, and official documents.
 
 &bull; Monitor and validate leave balances, annual leave planning, and sick leave documentation.
 
 &bull; Administer social insurance filings (Form 1, 2, 6) and ensure timely submissions.
 
 &bull; Handle labor office requirements, inspections, and company compliance.
 
 &bull; Prepare official documentation needed for visas, work permits, and external authorities.
 
 &bull; Ensure consistent implementation of HR policies and personnel procedures across all departments.
 
 &bull; Conduct internal audits on documents and processes to maintain accuracy.
 
 &bull; Handle employee inquiries related to people operations and personnel issues and provide accurate guidance.
 
 &bull; Support conflict resolution and escalate complex cases when needed.
 
 &bull; Assist in investigations related to attendance violations or any personnel-related misconduct.
 
 &bull; Prepare monthly personnel reports.
 
 &bull; Maintain high-quality documentation, archiving, and confidentiality standards.
 
 &bull; Support HR audits and provide required data on time.
 
 &bull; Recommend improvements to enhance efficiency and compliance.
 
 
 
 
 
 Requirements
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Human Resources, or a related field.
 
 &bull; 4+ years of experience in HR operations, personnel administration, or HR documentation management.
 
 &bull; Solid knowledge of Egyptian labor law and social insurance regulations.
 
 &bull; Experience in handling employment forms (Form 1, Form 2, Form 6) and employee records.
 
 &bull; Strong attention to detail and organizational skills to ensure accuracy and compliance.
 
 &bull; Excellent organization and time management abilities.
 
 &bull; High sense of confidentiality and professionalism.
 
 &bull; Team player with a cooperative and supportive approach.
 
 
 
</div>

Senior People Operation Specialist ( Personnel Function)

Genpact

<div>
 
 
 Genpact
 
 is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose &ndash; the relentless pursuit of a world that works better for people &ndash; we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
 
 
 
 
 
 Responsibilities
 
 
 
 &middot; Responsible for payroll administration by accurately capturing employee information onto the SAP system.
 
 
 &middot; Administer employee leave processes by assisting staff with leave queries, conducting leave reconciliations, and maintaining ESS records.
 
 
 &middot; Execute monthly third-party reconciliations and conduct payroll-related audits to ensure compliance.
 
 
 &middot; Process timely and accurate monthly payments to employees and third-party entities.
 
 
 &middot; Ensure accurate and timely employee payment processing in accordance with company policies.
 
 
 &middot; Maintain comprehensive record-keeping by organizing and filing all payroll documentation for audit readiness.
 
 
 &middot; Prepare and process off-cycle payments as required.
 
 
 &middot; Resolve overall payroll queries by investigating discrepancies and providing prompt solutions.
 
 
 &middot; Support payroll-related financial year-end procedures by collaborating with the Payroll Manager and ensuring compliance with reporting requirements.
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 
 Minimum Qualifications
 
 
 
 &middot; Bachelor&rsquo;s degree preferably in Accounting , Business Administration or related HR fields.
 
 
 &middot; Minimum of 3 years of experience in HR or Payroll operations.
 
 
 &middot; SAP Payroll experience is essential
 
 
 &middot; English Proficiency (B2 Level).
 
 
 
 
 
 
 Why join Genpact?
 
 
 
 &bull; Be a transformation leader &ndash; Work at the cutting edge of AI, automation, and digital innovation
 
 
 &bull; Make an impact &ndash; Drive change for global enterprises and solve business challenges that matter
 
 
 &bull; Accelerate your career &ndash; Get hands-on experience, mentorship, and continuous learning opportunities
 
 
 &bull; Work with the best &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
 
 
 &bull; Thrive in a values-driven culture &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
 
 
 
 
 
 As an Equal Opportunity Employer &ndash; we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate&rsquo;s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
 
</div>

Senior Payroll Specialist

MAGRABi Retail Group

<div>
 
 
 JOB PURPOSE
 
 
 
 The Learning Operations Executive supports the operational management and governance of learning across MAGRABi University by ensuring learning activities are scheduled, documented, tracked, and reported through learning systems. The role enables visibility into learning delivery, participation, and impact, while coordinating vendor-led programs, managing vendor learning platforms, and maintaining the centralized learning calendar.
 
 
 
 
 
 
 Qualifications and Education:
 
 
 
 &squf; Bachelor&rsquo;s degree in business administration is required or any related field.
 
 
 &squf; Certification or coursework related to Learning Management Systems, Data Analysis, or Learning
 
 
 Administration is a plus.
 
 
 
 Experience
 
 
 
 &squf; 1&ndash;3 years of experience in learning administration, training coordination, HR operations, or learning systems
 
 
 support.
 
 
 &squf; Experience supporting training logistics, learning platforms, or learning program coordination.
 
 
 &squf; Familiarity with Learning Management Systems (LMS) and digital learning tools.
 
 
 &squf; Experience coordinating learning programs with internal stakeholders and external vendors.
 
 
 &squf; Comfortable working with spreadsheets, dashboards, and reporting tools.
 
 
 &squf; Experience using tools such as Canva or AI tools to create simple learning assets is a plus.
 
 
 
 
 
 
 JOB RESPONSIBILITIES
 
 
 
 &squf; Coordinate scheduling and operational delivery of learning programs, including workshops, virtual sessions, and vendor-led product training.
 
 
 &squf; Coordinate with MAGRABi product vendors to organize product knowledge training sessions and support vendor-led learning programs.
 
 
 &squf; Manage vendor learning platforms such as Leonardo (EssilorLuxottica) and other supplier learning portals.
 
 
 &squf; Maintain the centralized learning calendar and ensure visibility of all learning activities across the
 
 
 organization.
 
 
 &squf; Upload, organize, and maintain learning content within the Learning Management System (iLearn).
 
 
 &squf; Track attendance, completion, feedback, and learning hours in the LMS, including documenting field coaching
 
 
 activities, topics covered, and learning hours.
 
 
 &squf; Maintain learning data and support reporting, assisting in preparing reports and dashboards on learning participation, hours, and trends.
 
 
 &squf; Create simple digital learning assets, such as infographics or short learning videos using Canva or AI tools
 
</div>

Executive – Learning Operations

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 We are looking for an Assistant Manager, Human Resources Operations who will execute employment strategies and actions while meeting the business needs and compliance for all legal requirements.
 
 
 As an Assistant Manager of HR Operations, You Will&hellip;
 
 
 <ul>
 <li>
 Research, implement and administer all company benefit plans
 </li>
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 Lead a team of 4-5 employees
 </li>
 <li>
 Responsible for executing all Human Resources Operations processes as per the agreed service level agreements with a high level quality in all deliverables
 </li>
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 Maintain in-depth knowledge of statutory requirements related to HR, reducing risks and ensuring regulatory compliance all times
 </li>
 <li>
 Develop and maintain Human Resources (HR) systems that meet HRMS personnel information needs
 </li>
 <li>
 Prepare onboarding email templates for the employees
 </li>
 <li>
 Stay up-to-date with innovative and creative ways of onboarding new employees
 </li>
 <li>
 Strive for continuous improvements and work excellence on HR operational matters
 </li>
 <li>
 Work closely with relevant key business leaders in building together a cost-efficient business operating culture for the organization and team
 </li>
 <li>
 Oversee HR databases and internal software
 </li>
 <li>
 Consult with line management providing HR guidance when appropriate
 </li>
 <li>
 Analyze and monitor HR performance metrics and KPIs
 </li>
 <li>
 Prepare periodic reports for management, as necessary and timely manner
 </li>
 <li>
 Carry out tasks as assigned by the HR Senior Manager/Director
 
 
 </li>
 </ul>
 As an Assistant Manager of HR Operations, You Have&hellip;
 
 
 <ul>
 <li>
 3-4 years of relevant experience as an Onboarding Specialist or a similar role in the Human Resources Department
 </li>
 <li>
 Strong experience working with Applicant Tracking Systems and Employee Onboarding Software
 </li>
 <li>
 Good understanding of general Human Resources policies and procedures
 </li>
 <li>
 Strong knowledge of various employment/labor laws
 </li>
 <li>
 Ability to maintain sensitive and confidential information
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to manage and handle multiple tasks
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Must be able to identify and resolve problems in a timely manner
 </li>
 <li>
 Strong decision-making skills
 </li>
 </ul>
</div>

Assistant Manager, HR Operations

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