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it help desk technician clearance required

Connsci

<div>
 Connsci is seeking an IT Help Desk Technician to provide Tier I and Tier II end-user support for a federal agency. This role supports daily IT operations by resolving incidents, managing service requests, and assisting users with enterprise systems, applications, and devices across the environment.
 <br/>
 <br/>
 <strong>
  In This Role You Can Expect To
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the initial point of contact for IT incidents and service requests through the enterprise IT Service Management (ITSM) platform, telephone, email, or in-person support.
  </li>
  <li>
   Monitor and resolve Tier I and Tier II service desk tickets using ServiceNow or a similar ITSM platform.
  </li>
  <li>
   Troubleshoot hardware, software, operating system, and peripheral issues affecting desktops, laptops, mobile devices, and printers.
  </li>
  <li>
   Provide support for enterprise applications including Microsoft 365, Windows operating systems, web browsers, and collaboration tools.
  </li>
  <li>
   Assist with identity and access issues including password resets, account unlocks, MFA troubleshooting, and Active Directory / Entra ID account administration.
  </li>
  <li>
   Support wired, wireless, VPN, and remote connectivity issues.
  </li>
  <li>
   Provide basic support for conference room technology and Video Teleconferencing (VTC) systems.
  </li>
  <li>
   Install and configure workstation hardware, operating systems, and approved software.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions within the ITSM platform.
  </li>
  <li>
   Escalate complex technical issues to Tier III engineering or infrastructure teams when required.
  </li>
  <li>
   Assist with user onboarding/offboarding, workstation deployments, and IT asset tracking.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required
  </li>
  <li>
   Minimum of 2 years of experience supporting IT Service Desk or Help Desk operations.
  </li>
  <li>
   CompTIA Security+, CompTIA A+, or equivalent certification.
  </li>
  <li>
   At least 1 year of experience with an IT Service Management/ticketing system such as ServiceNow.
  </li>
  <li>
   Knowledge of Microsoft 365, Windows OS, and Active Directory / Entra ID user administration.
  </li>
  <li>
   Current Top Secret, DOE Q, or Public Trust High Risk Tier 4 clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree
  </li>
  <li>
   Familiarity with VPN, remote access technologies, and mobile device management platforms.
  </li>
  <li>
   Experience supporting conference room technology or VTC systems.
  </li>
  <li>
   Knowledge of IT asset management and device lifecycle processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Connsci
  <br/>
  <br/>
 </strong>
 At Connsci, our mission is to be a trusted strategic partner for our clients, helping them achieve impactful results by addressing mission-critical issues that affect their bottom line. We recognize the importance of customizing our services to best fit our clients' needs and understanding what it takes to propel their organizations forward. By implementing industry-leading best practices and leveraging our multifaceted experience and expertise, we deliver services that are essential for any organization aiming to reach its goals.
 <br/>
 <br/>
 <strong>
  What You Can Expect
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaboration and Innovation: Work in an environment where collaboration and innovation are key. You'll have the opportunity to contribute to projects that make a real difference for our clients.
  </li>
  <li>
   Professional Growth: Be part of a team that values professional development. We offer opportunities for growth and advancement, allowing you to enhance your skills and career.
  </li>
  <li>
   Impactful Work: Engage in meaningful work that addresses mission-critical issues and supports organizations in achieving their goals.
   <br/>
   <br/>
  </li>
 </ul>
 By joining Connsci, you'll become part of a dedicated team that is committed to delivering strategic, impactful solutions tailored to our clients' unique needs, enabling them to achieve their goals with confidence and efficiency. If you're passionate about cybersecurity and IT services, and eager to contribute to a dynamic team, we encourage you to explore opportunities with us.
 <br/>
 <br/>
 At this time, Connsci will not sponsor a new applicant for employment authorization for this position.
 <br/>
 <br/>
 Connsci is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
 <br/>
 <br/>
 This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Connsci makes hiring decisions based solely on qualifications, merit, and business needs at the time.
 <br/>
 <br/>
 Salary: $55000 - $68000 per year
</div>


IT Help Desk Technician (Clearance Required)

Leidos

<div><p><b>Description</b>
</p><p><b>More About the Role:</b><br>
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.</p><p></p><p>
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.</p><p></p><p>
Leidos is seeking a Senior-level Desktop Support Technician to support a government site at Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.</p><p></p><div>
The work location for this position will be at a government site and will require the ability to:<br>
<ul><li>Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.</li><li>Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.</li><li>Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.</li><li>Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer).</li><li>Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.</li></ul></div><p></p><div><b>
What You'll Get to Do:</b><br>
<ul><li>Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.</li><li>Assist junior technicians in resolving complex issues.</li><li>Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).</li><li>Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.</li><li>Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.</li><li>Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports).</li><li>Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.</li><li>Work directly with VIP and executive-level customers to provide premier computer and network support.</li></ul></div><p></p><div><b>
You'll Bring These Qualifications:</b><br>
<ul><li>Must be a US Citizen and possess a DoD Secret Clearance.</li><li>HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.</li><li>Valid DoD 8570 IAT Level II: Security+ or higher Certification.</li><li>Must demonstrated expertise in IT Enterprise Operations.</li><li>Experience with Microsoft Windows OS, version 10.</li><li>Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.</li><li>Basic network troubleshooting skills.</li><li>Excellent customer service skills.</li><li>Excellent oral and written communication skills.</li></ul></div><p></p><div><b>
These Qualifications Would be Nice to Have:</b><br>
<ul><li>Organized and detail-oriented.</li><li>Strong leadership skills.</li><li>Self-motivated/ self-directing.</li><li>Strong collaboration, prioritization, and adaptability skills required. Relationship building.</li><li>Ability to manage and prioritize own work, and that of their team.</li><li>Independent decision making.</li><li>Analytical thinking; thinking out of the box.</li><li>Ability to effectively communicate with all organizational levels (SME to Senior Management).</li><li>Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).</li></ul></div><p></p><p>
Pay Range: $38.00 - $41.00/hourly rate.</p><p></p><p>
NGEN</p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
March 2, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range -<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Senior Desktop Support Technician

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

Datawiz Corporation (a GTSC Company)

<div>
 <strong>
  Datawiz, a GTSC company, seeks experienced and motivated Service Desk Agents, Tier 2.
  <br/>
  <br/>
 </strong>
 <strong>
  ~~~ Position contingent upon contract award ~~~
  <br/>
  <br/>
 </strong>
 <strong>
  Multiple positions available.
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Washington, DC
 </strong>
 ... Hybrid work model with a combination of onsite support at the client site and approved telework upon satisfaction role can be performed in hybrid role.
 <br/>
 <br/>
 <strong>
  Datawiz Company Description
  <br/>
  <br/>
 </strong>
 Datawiz delivers secure, ITIL-aligned Tier 1&ndash;3 IT support services to Federal Government clients operating in mission-critical environments. Our teams provide 24/7 hybrid Service Desk coverage, onsite technical support, enterprise endpoint management, and asset lifecycle coordination in compliance with Government security and service level standards.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Tier 2 Service Desk Agent provides advanced troubleshooting, onsite support, endpoint configuration, and asset lifecycle coordination.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Acknowledge, document, and resolve incidents in accordance with established Service Level Agreements (SLAs) and incident management procedures.
  </li>
  <li>
   Log and manage service tickets in the ITSM platform.
  </li>
  <li>
   Provide high-level technical support to end users.
  </li>
  <li>
   Deliver onsite and virtual support for mobile devices, software configuration, and troubleshooting.
  </li>
  <li>
   Diagnose advanced workstation and application issues.
  </li>
  <li>
   Perform system imaging and device configuration.
  </li>
  <li>
   Support Microsoft 365 and enterprise applications.
  </li>
  <li>
   Provide onsite hardware installation and replacement support.
  </li>
  <li>
   Perform user data migration tasks upon request ensuring data integrity and security.
  </li>
  <li>
   Perform mobile device and endpoint management console support
  </li>
  <li>
   Configure individual workstations including profile setup, printer configuration, dual monitor setups, and other peripheral installations as needed.
  </li>
  <li>
   Use PowerShell and Power BI to automate maintenance processes and create custom reports as needed.
  </li>
  <li>
   Maintain asset documentation and reconciliation records.
  </li>
  <li>
   Coordinate device returns and secure sanitization workflows.
  </li>
  <li>
   Support nationwide field dispatch within defined response timelines.
  </li>
  <li>
   Support development and updates of technical documentation
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Five (5) years supporting Windows and macOS.
  </li>
  <li>
   Five (5) years Active Directory administration.
  </li>
  <li>
   Three (3) years secure remote troubleshooting.
  </li>
  <li>
   Experience supporting endpoint lifecycle processes.
  </li>
  <li>
   Experience supporting mobile device and endpoint management consoles, such as AirWatch, BigFix, Apple Business Manager, Workspace ONE, Intune, or Jamf
  </li>
  <li>
   Experience with PowerShell and Power BI
  </li>
  <li>
   Ability to work onsite in Washington, DC.
  </li>
  <li>
   Ability to lift up to 50 pounds when supporting onsite hardware needs.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL Foundation certification.
  </li>
  <li>
   Experience supporting large distributed enterprise environments.
  </li>
  <li>
   Experience supporting transition or surge operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Background Investigation Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be a U.S. Citizen.
  </li>
  <li>
   Must be eligible to obtain and maintain a Public Trust clearance.
  </li>
  <li>
   Must successfully complete required background investigation and security training.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical
  </li>
  <li>
   Dental
  </li>
  <li>
   Vision
  </li>
  <li>
   Flexible Spending Account
  </li>
  <li>
   Health Savings Account
  </li>
  <li>
   Life and AD&amp;D
  </li>
  <li>
   Short-Term Disability
  </li>
  <li>
   Long-Term Disability
  </li>
  <li>
   401(k)
  </li>
  <li>
   Tuition Assistance
  </li>
  <li>
   Paid Time Off
   <br/>
   <br/>
  </li>
 </ul>
 Datawiz is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex, race, color, creed, national origin, religion, age, marital status, pregnancy, physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. Learn more about your EEO rights as an applicant.
 <br/>
 <br/>
 Datawiz is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. If you have a disability and require assistance with our online application process, please tell us how we can help by contacting us at recruiting@gtsc.com
 <em>
  . Note: This accessibility is intended for individuals requiring accommodations and should not be used to check on the status of your application. Inquiries not specific to requesting accommodation will be discarded.
  <br/>
  <br/>
 </em>
 Datawiz participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
 <br/>
 <br/>
 Employment in this position is contingent upon the successful completion of a background check. Depending on the nature of the job duties or requirements set forth by our government clients, additional screenings such as drug testing and/or credit checks may be required. These checks are conducted in accordance with all applicable federal, state, and local laws.
</div>


Service Desk Agent – Tier 2

Unlimited Technology, Inc.

<div>
 Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and physical security specialty contractor, and we are growing at a rapid pace. We have a wide range of talented and experienced individuals that deliver cutting edge technology solutions to meet our customers&rsquo; ever-changing needs. We secure the facilities and networks of the world&rsquo;s leading brands and critical infrastructure and are recognized leaders in the physical and IT security, cyber, and managed services industries. UT offers a rewarding career, great benefits, and the chance to learn and work with ground-breaking technology and premier clients.
 <br/>
 <br/>
 UT Government is looking to add a Traveling Security Technician to their team.
 <br/>
 <br/>
 The
 <strong>
  Traveling Security Technician
 </strong>
 is responsible for the installing, service, testing and inspection of a wide range of access control and IP Camera products and systems. As a customer facing employee, the Traveling Security Technician must be a personable, knowledgeable self-starter who is capable of making sound decisions that are in the best interest of the customer and Unlimited Technology. The Traveling Security Technician must possess basic troubleshooting skills and will work under the direction and supervision of various departments.
 <br/>
 <br/>
 <strong>
  Duties and Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service and test various Access Control and IP Camera products and platforms.
  </li>
  <li>
   Must be able to read and comprehend engineered drawings.
  </li>
  <li>
   Must have a basic understanding of door hardware installation.
  </li>
  <li>
   Thoroughly complete all necessary paperwork relating to job tickets.
  </li>
  <li>
   Must be able to travel up to 100% of the time.
  </li>
  <li>
   Maintain a safe working environment at all times.
  </li>
  <li>
   Communicate all project activity to the UT project manager or appropriate manager in a timely manner.
  </li>
  <li>
   Maintain a safe driving record and report any incidents or near misses to management immediately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or state-recognized equivalent.
  </li>
  <li>
   At least 3 to 5 years of security installation experience and network ability.
  </li>
  <li>
   Knowledgeable of security equipment systems (i.e., intrusion detection, assessment, and access control).
  </li>
  <li>
   Capable of installing and maintaining various alarms, access control, and assessment system devices.
  </li>
  <li>
   Ability to obtain and retain a U.S. Government Security Clearance preferred DCJS Certified or ability to obtain is required.
  </li>
  <li>
   Prior troubleshooting experience.
  </li>
  <li>
   Security industry certifications.
  </li>
  <li>
   Knowledge of: Software House, Lenel, AMAG, Galaxy, Brivo, Bosch, Southwest Microwave, Genetec, and/or Onssi.
   <br/>
   <br/>
  </li>
 </ul>
 Pay Range : $65,000 USD - $90,000 USD
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health, dental, and vision coverage
  </li>
  <li>
   Life insurance
  </li>
  <li>
   401 (k) w/company match 100% up to 3% and an additional 50% match of 2%
  </li>
  <li>
   Paid time off
  </li>
  <li>
   11 Paid Holidays
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  <strong>
   We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, age, national origin, disability, Veteran status, or any other category protected by federal, state, or local laws.
  </strong>
 </em>
</div>


Traveling Security Technician

Akima

<div>Company Overview:<p></p><p><b><br>
Work Where it Matters</b></p><p>
Akima Mission Optimization (AMO), an Akima company, is not just another federal logistics contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.
</p><p>At AMO, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.
</p><p><b>For our shareholders</b>, AMO provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p><b>
For our government customers</b>, AMO delivers innovative administrative support services that streamline operations, and enhance productivity.</p><p><b>
As an AMO employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<div>
AMO, an Akima company, is looking to add for a Tier 2 IT System Admin<b> </b>with a Top-Secret clearance to the team in Summerville, SC. This full-time position will support the Naval Information Warfare Center (NIWC) Atlantic Research, Development, Test &amp; Evaluation (RDT&amp;E) network as a Tier 2 IT System Administrator providing advanced desktop and systems support for network-connected and standalone laboratory environments.</div><div></div><div><br>
This role supports Windows domain administration, virtual machine deployments, endpoint infrastructure, STIG implementation, and continuous monitoring activities within secure DoD lab environments. The Tier 2 IT System Administrator serves as an escalation point beyond Tier 1 and works closely with engineers and cybersecurity personnel to ensure operational reliability and compliance.
</div>Responsibilities:
<div>
Responsible for the overall systems infrastructure including engineering, implementation and integration, and technical services and support. Designs, implements, installs, maintains, and administers infrastructures including hardware, software, and various configurations. Monitors overall performance to proactively identify potential issues and tune appropriately. Performs root cause analysis on failed components and implements corrective measures. Works with others to establish and improve processes and procedures</div><h3 class="jobSectionHeader"><b>
Systems &amp; Desktop Administration</b></h3><ul><li><div>
Assist in management of a Windows domain environment.</div></li><li><div>
Support desktop operations and troubleshooting in RDT&amp;E lab environments.</div></li><li><div>
Perform virtual machine builds and deployments in support of system integration.</div></li><li><div>
Install, configure, and maintain external workstation hardware and authorized software.</div></li><li><div>
Perform server/workstation installations and technology refreshes.</div></li><li><div>
Diagnose and resolve hardware and software issues.</div></li><li><div>
Perform system upgrades as required.</div></li></ul><h3 class="jobSectionHeader"><b>
Infrastructure &amp; Endpoint Support</b></h3><ul><li><div>
Maintain IT infrastructure end-point devices including:</div><ul><li><div>
Workstations and laptops.</div></li><li><div>
Printers.</div></li><li><div>
Desk and mobile phones.</div></li><li><div>
Audio/visual equipment.</div></li></ul></li><li><div>
Maintain end-point data backups and ensure data integrity.</div></li><li><div>
Participate in the patch management process.</div></li><li><div>
Support configuration management activities.</div></li></ul><h3 class="jobSectionHeader"><b>
Cybersecurity &amp; Compliance Support</b></h3><ul><li><div>
Support tracking and implementation of Security Technical Implementation Guidelines (STIGs).</div></li><li><div>
Assist in RMF artifact development and continuous monitoring activities.</div></li><li><div>
Ensure systems align with DoD cybersecurity standards.</div></li></ul><h3 class="jobSectionHeader"><b>
Collaboration &amp; Documentation</b></h3><ul><li><div>
Work with a team supporting network-connected and standalone RDT&amp;E laboratories.</div></li><li><div>
Create and maintain technical documentation.</div></li><li><div>
Lead and assist with projects as needed.</div></li><li><div>
Utilize tools including:</div><ul><li><div>
MS Teams.</div></li><li><div>
ServiceNow.</div></li><li><div>
Active Directory.</div></li><li><div>
Microsoft Endpoint Configuration Manager (MECM).</div></li></ul></li></ul>
Qualifications:
<ul><li>Active Top Secret Clearance.</li><li><div>
Master&rsquo;s level degree in any engineering discipline.</div></li><li><div>
7 years of experience performing Systems Administration taskings.</div></li><li><div>
Experience supporting Windows domain environments.</div></li><li><div>
Experience with virtual machine deployments.</div></li><li><div>
Experience with patching and configuration management.</div></li><li><div>
Familiarity with STIG implementation and DoD cybersecurity practices.</div></li><li><div>
Strong troubleshooting and analytical skills.</div></li><li><div>
Ability to work independently and as part of a team.</div></li></ul><h2 class="jobSectionHeader"><b>
Desired Certifications / Training</b></h2><ul><li><div>
Windows 11 (Udemy or equivalent training).</div></li><li><div>
Red Hat Linux System Administration (Udemy or equivalent training).</div></li><li><div>
Mac OS Jamf (Udemy or equivalent training).</div></li><li><div>
DCWF Windows System Administrator (40 hours) &ndash; Cyber Exchange/JKO.</div></li></ul>
Job ID: 2026-21936 Work Type: On-Site</div>

Tier 2 IT System Administrator (Active Top Secret Clearance)

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