pharmacy technician

client support technician Jobs in Washington

client support technician

computer specialist senior tier ii Jobs in Washington

computer specialist senior tier ii

field technician

help desk specialist i Jobs in Washington

help desk specialist i

it help desk technician

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
</div>


Tier I Help Desk Analyst

Leidos

<div><p><b>Description</b>
</p><p><b>More About the Role:</b><br>
NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.</p><p></p><p>
At Leidos, we know the most talented and diverse IT and Engineering professionals will always have a multitude of career choices; your time at Leidos will be a wise investment in your career and in yourself.</p><p></p><p>
Leidos is seeking a Senior-level Desktop Support Technician to support a government site at Washington, DC as one of the key members of the Field Services team. The candidate will be responsible for direct desk-side support to the customer, troubleshooting and repairing IT devices.</p><p></p><div>
The work location for this position will be at a government site and will require the ability to:<br>
<ul><li>Must be able to lift and carry 50 lbs. for up to a 100 feet at a time; must be able to lift 25 lbs. vertically using ladders.</li><li>Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time.</li><li>Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets.</li><li>Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer).</li><li>Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot issues; valid state license required.</li></ul></div><p></p><div><b>
What You'll Get to Do:</b><br>
<ul><li>Properly troubleshoot and resolve user computer issues including hardware and software-related concerns.</li><li>Assist junior technicians in resolving complex issues.</li><li>Manage the resolution of customer tickets according to established Service Level Requirements (SLRs).</li><li>Ensure customer requirements and guidelines are identified and completed within the timeline set by the customer.</li><li>Assist other teams to troubleshoot and resolve local and network-connected MFD/printers.</li><li>Have core networking knowledge and experience to diagnose and resolve layer 1 network connection issues (i.e. activating and configuring network switch ports).</li><li>Assist other teams in troubleshooting and resolving Voice over Internet Protocol (VoIP) and Video Teleconference (VTC) issues.</li><li>Work directly with VIP and executive-level customers to provide premier computer and network support.</li></ul></div><p></p><div><b>
You'll Bring These Qualifications:</b><br>
<ul><li>Must be a US Citizen and possess a DoD Secret Clearance.</li><li>HS diploma with 5+ years of prior relevant experience, additional related education or certifications may be considered in lieu of experience.</li><li>Valid DoD 8570 IAT Level II: Security+ or higher Certification.</li><li>Must demonstrated expertise in IT Enterprise Operations.</li><li>Experience with Microsoft Windows OS, version 10.</li><li>Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software.</li><li>Basic network troubleshooting skills.</li><li>Excellent customer service skills.</li><li>Excellent oral and written communication skills.</li></ul></div><p></p><div><b>
These Qualifications Would be Nice to Have:</b><br>
<ul><li>Organized and detail-oriented.</li><li>Strong leadership skills.</li><li>Self-motivated/ self-directing.</li><li>Strong collaboration, prioritization, and adaptability skills required. Relationship building.</li><li>Ability to manage and prioritize own work, and that of their team.</li><li>Independent decision making.</li><li>Analytical thinking; thinking out of the box.</li><li>Ability to effectively communicate with all organizational levels (SME to Senior Management).</li><li>Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.).</li></ul></div><p></p><p>
Pay Range: $38.00 - $41.00/hourly rate.</p><p></p><p>
NGEN</p><p>
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo &mdash; because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 &mdash; and moving faster than anyone else dares.</p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
March 2, 2026<p></p><p><br>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b><br>
Pay Range:</b></h2>
Pay Range -<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p><p></p><p><b>
About Leidos</b></p><p></p><p>
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.</p><p></p><p><b>
Pay and Benefits</b></p><p></p><p>
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.</p><p></p><p><b>
Securing Your Data</b></p><p></p><p>
Beware of fake employment opportunities using Leidos&rsquo; name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system &ndash; never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at LeidosCareersFraud@leidos.com.</p><p>
If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.</p><p></p><p><b>
Commitment to Non-Discrimination</b></p><p></p><p>
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.</p></div>

Senior Desktop Support Technician

Ignite IT

<div>
 Ignite IT is seeking a Tier 2 Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor's degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures
  </li>
  <li>
   Mentor junior administrative and technical personnel as required
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory)
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) with matching and 100% Vested
  </li>
  <li>
   Health Insurance - 3 plans to select from
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Vision Insurance
  </li>
  <li>
   Health savings account
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Short Term Disability
  </li>
  <li>
   Long Term Disability
  </li>
  <li>
   AD&amp;D
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Training
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Flexible schedule
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Referral program
  </li>
  <li>
   Paid Legal Plan
  </li>
  <li>
   and more...
   <br/>
   <br/>
  </li>
 </ul>
 Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
 <br/>
 <br/>
 Applicants selected must be able to obtain and maintain a federal government clearance.
</div>


Tier 2 Service Desk Technician

<div>
 Ignite IT is seeking a Tier 2 - Desk Side Support Specialist to provide technical and administrative support for IT operations in Washington, DC. The ideal candidate will have a Bachelor&rsquo;s degree, 3+ years of experience supporting business, technical, and IT personnel, and a proven record of reliability and professionalism. This position combines hands-on IT systems support with administrative coordination to ensure efficient daily operations and project success.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide Tier 2 desk side and remote support for end-user systems, peripherals, and network connectivity.
  </li>
  <li>
   Diagnose and resolve complex issues involving Windows OS, Active Directory, AVD performance, SCCM client health, BitLocker recovery, and Intune-managed devices.
  </li>
  <li>
   Perform system imaging, patch deployment, and configuration management using SCCM and Intune.
  </li>
  <li>
   Manage user accounts, permissions, and group policies in Microsoft 365 and Active Directory.
  </li>
  <li>
   Collaborate with Tier 3 and Infrastructure teams for escalation and advanced troubleshooting.
  </li>
  <li>
   Perform administrative and clerical tasks to support IT operations and project activities.
  </li>
  <li>
   Maintain and organize project files, reports, and technical documentation both electronically and manually.
  </li>
  <li>
   Schedule and coordinate meetings, prepare agendas, and record minutes and action items.
  </li>
  <li>
   Draft and edit correspondence, project reports, and technical briefings based on notes or verbal direction.
  </li>
  <li>
   Create and maintain spreadsheets for budgeting, cost tracking, and project status updates.
  </li>
  <li>
   Manage office calendars, meeting logistics, and travel arrangements for staff.
  </li>
  <li>
   Support IT-related data entry, record management, and non-technical documentation tasks.
  </li>
  <li>
   Monitor IT asset inventory and assist with procurement tracking.
  </li>
  <li>
   Ensure compliance with IT security policies, standards, and procedures.
  </li>
  <li>
   Mentor junior administrative and technical personnel as required.
  </li>
  <li>
   Handle sensitive or classified materials with discretion and accuracy.
  </li>
  <li>
   Provide word processing, spreadsheet, and database support for IT teams.
  </li>
  <li>
   Contribute to the improvement of administrative workflows and technical support processes.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Associate's degree in Information Technology, Computer Science, or a related discipline.
  </li>
  <li>
   3+ years of progressively responsible experience in IT support and administrative roles.
  </li>
  <li>
   Proficiency with Microsoft Office Suite, SharePoint, and IT management tools (SCCM, Intune, Active Directory).
  </li>
  <li>
   Preferred certifications: CompTIA Security+ and/or Microsoft Certified: Endpoint Administrator Associate.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   401(k) matching
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Flexible spending account
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Professional development assistance
  </li>
  <li>
   Referral program
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
  </li>
 </ul>
</div>


Tier 2 - Desk Side Support Specialist

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation $25+ hourly DOE
</div><div>LocationWashington D.C.</div>
<div>Job Type Temporary
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is seeking an experienced IT Help Desk Specialist for a DC-based association. This role will work onsite, serving as the technical lead for workstation, Office365, and other application support across the organization. This is expected to be a 3 month temporary assignment with an immediate start. Candidates with Tier I support experience are encouraged to apply!<br>
<br>
Responsibilities Include:
<ul><li>Provide technical support for Office 365 Suite and laptops</li>
<li>Set up and configure new computers</li>
<li>Provide AV support for conference rooms and equipment</li>
<li>Assist with user technical issues as needed</li>
<li>Escalate issues as needed to management</li>
</ul>Qualifications Include:
<ul><li>Bachelor's Degree preferred</li>
<li>1-3 years of Tier I desktop support experience in a professional office environment required</li>
<li>Strong skills in Office 365 support</li>
<li>Professional and customer service-focused mentality</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Help Desk Support

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation Starting at $100,000 annually
</div><div>LocationWashington D.C.</div>
<div>Job Type Direct Hire
</div><div>Industry Legal
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is searching for an IT Service Desk Supervisor to join the DC office of a global law firm. This role will manage the daily operations of the firm's service desk and monitor efficiency and team performance. This is a great opportunity for someone with a solid IT help desk supervisory experience who has at least 1 year of experience working in a law firm or professional services firm.<br>
<br>
Responsibilities Include:
<ul><li>Supervise and mentor help/service desk analysts</li>
<li>Develop and implement policies and procedures to streamline processes</li>
<li>Ensure all procedures and policies maintain full compliancy</li>
<li>Evaluate and recommend new technologies based on business needs</li>
<li>Directly handle escalated issues working closely with IT team</li>
</ul>Qualifications Include:
<ul><li>Associate's Degree</li>
<li>3+ years of IT experience, law firm or professional services firm preferred</li>
<li>Prior supervisory experience required</li>
<li>Experience building frameworks for service level standards</li>
<li>Professional communication skills</li>
<li>Strong problem solving skills and ability to work well in a fast paced environment with competing priorities</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Service Desk Supervisor

Explore 436+ It help desk technician in Washington this March. Find roles across top companies and apply now to boost your career.