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field technician

Smurfit Westrock

<div><div>The Field Service Technician position provides technical assistance to customers in the installation and maintenance of Smurfit WestRock packaging machinery for Pacific Northwest. This assistance includes machine audits, planned maintenance and other customer requested technical services, including troubleshooting and resolution. Provides independent support to the customer. Is capable of information gathering and is able to bring the knowledge from the field back to Smurfit WestRock Service Management, Engineering and Sales. Assists and potentially leads in the development and training of lesser experienced Smurfit WestRock service technicians.</div><div></div><div><br>
The Ideal candidate would live in the Portland, OR or Seattle, WA area:</div><div></div><p><i><br>
The salary range for this position is $56,625 $94,375 annually, depending on your role, level, and location. The benefits for this role may include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 10 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your actual pay will be based on your work location and other factors, such as your skills, experience, and education. To learn more about the specific salary range for your preferred location, please contact your recruiter during the hiring process. You may apply online at </i><i>www.westrock.com/company/careers</i><i> and the application window is expected to close by 4/30/26</i></p><div></div><div><b><br>
How you will impact WestRock:</b></div><ul><li>
Provides on-site customer services including installations, preventative maintenance, audits, and troubleshooting.</li><li>
Provides accurate and timely service, audit, installation and expense reports.</li><li>
Provides input/feedback for continuous improvements and changes.</li><li>
Provides installation and commissioning support for new machines in customer&rsquo;s facilities.</li></ul><div></div><div><b><br>
General Functions, Skills, and Responsibilities</b></div><ul><li>
Installation and servicing of Smurfit WestRock Packaging Machinery</li><li>
Lead others in the installation and servicing of Smurfit WestRock Packaging Machinery</li><li>
Support of equipment both mechanically and electrically</li><li>
Troubleshooting of equipment both mechanically and electrically</li><li>
Trouble resolution of both mechanical and electrical issues across multiple machinery platforms</li><li>
Sell services and parts based on audits</li><li>
Training of lesser experienced technicians in auditing of machinery</li><li>
Support machinery production in Atlanta as needed</li><li>
Possibility of supporting machinery production in Chateauroux, France, Canada, Mexico, or South America as needed</li><li>
Schedules are often dictated by customer requirements</li><li>
 Report to regional service manager daily</li><li>
Conduct an exit interview with customer prior to leaving the job</li><li>
Communicates directly with appropriate persons for issue resolution, i.e. account manager, customer, regional service manager, engineering, etc</li><li>
Complete expense reports at the conclusion of each job</li><li>
Follow Smurfit WestRock and customer work/safety rules while in customers facility</li><li>
Maintain working relationship with fellow employees and customers</li><li>
Training of operators and mechanics in safe operation, changeovers, and PM procedures.</li><li>
Training of Smurfit WestRock technicians in safe operation, changeovers, and PM procedures.</li><li>
Complete FAT/PDI (acceptance testing) of machines as needed</li><li>
 Organize, lead, and operational completion of significant machinery events, i.e. overhaul or Slipstream E1</li><li>
In depth knowledge of detailed functions and setup of multiple machinery platforms</li></ul><div></div><div><b><br>
What you need to succeed:</b></div><ul><li>
Technical degree is a plus, but not required</li><li>
Previous field service work is required</li><li>
Good personality for customer relations</li><li>
Good written and verbal communication skills</li><li>
Self-motivated</li><li>
Strong mechanical abilities</li><li>
PC skills, i.e. MS Word, Excel, PowerPoint, search and navigation the internet, Google apps</li><li>
Ability to follow and comprehend basic programming structures, i.e. ladder logic</li><li>
Rockwell 5000 programming</li><li>
Writes accurate and concise service and expense reports</li><li>
Writes procedure and training documents</li><li>
Executes training programs based on developed documentation and individual needs</li><li>
70% Travel 30% in shop Washington- world-wide travel with nonstandard workweeks hours including weekends, holidays and night shifts</li><li>
Passport is required or ability to obtain</li><li>
Ability to travel to within the USA and to Mexico, Canada, and Europe is expected</li><li>
Ability to learn new technologies.</li><li>
Be a team player.</li><li>
Willing to follow strict safety guidelines.</li><li>
Understanding of and ability to follow electrical and mechanical drawings/schematics</li></ul><div></div><div><b><br>
Physical Requirement</b></div><ul><li>
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to:</li><li>
Some heavy lifting and considerable moving of equipment required.</li><li>
Stand on your feet for 10+ hour</li><li>
Sit, stoop, kneel, or crouch</li><li>
Ladders or heights when needed</li><li>
Work off shifts (2nd shift, 3rd shift)</li><li>
Work unsupervised</li><li>
Sit on airplanes for extended periods of time (10 + hours)</li><li>
Be able to work 12-hour shifts.</li><li>
Stand; walk, use hands to finger, handle or feel, reach with hands and arms, talk, and hear.</li><li>
Use standard business equipment, such as computers, calculators, copying and fax machines.</li><li>
Work around electricity and in small spaces.</li></ul><div></div><div><b><br>
Performance Measurements</b></div><ul><li>
Accomplishing Smurfit WestRock and service objectives</li><li>
Expense management</li><li>
Effectiveness with computer skills</li><li>
Quality of work</li><li>
Customer satisfaction</li><li>
Working with colleagues and customers</li><li>
Timeliness and accuracy of service paperwork, i.e. audits, service reports, expense reports</li><li>
Effective direction of others while at a customer location or on a project</li></ul><div></div><div><b><br>
Training Requirements</b></div><div><b>
Safety training includes:</b></div><ul><li>
General Safety, Hazard Communication, Hazard Recognition, reporting, and resolution; personal protective equipment; Lock-out Tag-out; Pallet Jack and Forklift Safety; Hearing Conservation, Emergency Action Plan, Disaster Recovery, Plant Safety Rules, Safe Lifting, Hot Work, Respirator Safety, Confined Space, Electrical Safety, other programs as required.</li><li>
Job related training includes:</li><li>
Maintenance standard operating procedures, quality procedures, customer specifications.</li></ul><div></div><div><b><br>
Work Environment</b></div><ul><li>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to:</li><li>
Moving equipment.</li><li>
Heat, and fumes.</li><li>
The noise level in the work environment is moderate to loud.</li></ul><div></div><div><b><br>
Personal Protective Equipment Used on the Job</b></div><div><ul><li>
Safety Glasses, hearing protection, gloves, welding and/or other personal protective equipment and required while performing certain tasks or visiting certain areas.</li></ul></div><div></div><div><b><br>
What we offer:</b></div><ul><li>
Corporate culture is based on integrity, respect, accountability, and excellence.</li><li>
Comprehensive training with numerous learning and development opportunities</li><li>
An attractive salary reflecting skills, competencies, and potential.</li><li>
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.</li></ul></div>

Field Technician

Parker Hannifin

<div><p><b>Position Summary</b>
</p><p>Position Summary:</p><p>
Responsible for field programming, installation, and training for electronics. Coordinates technical issues with internal and external customers. These activities may include but are not limited to specifying products, processing product repairs, and troubleshooting existing product installations. Interacts with manufacturing, engineering, accounting, and customer service personnel, as well as the members of the technical support and technical services departments. Troubleshoot customer problems in cooperation with sales and distribution.</p><p>
This position does Not Have Direct Reports</p><p>
Job Description:</p><p>
Parker is seeking an experienced Technical Support Specialist for our growing electronic refrigeration business. This is a U.S.-based remote role, preferably centrally located in the Southwest or Northeast near a major airport.</p><p>
Tasks and Responsibilities:</p><ul><li>Program controllers and start up control to ensure proper operation.</li><li>Troubleshoot control issues at start up and after installation.</li><li>Study schematics, manuals, work instructions and other specifications to understand installation, maintenance and repair procedures at both OEM's and end-users.</li><li>Be familiar with various electronic temperature controllers.</li><li>Working knowledge of refrigeration temperature /pressure-based systems and all standard refrigeration components.</li><li>Considerable hands-on experience (minimum 5 years).</li><li>Be able to operate electronic supermarket control systems to demonstrate equipment and to analyze malfunctions.</li><li>Contact customers directly via phone or remote desktop connections to research and diagnose issues.</li><li>Travel to customer sites as needed to carry out installation/commissioning, repairs, maintenance, and training.</li><li>Complete service reports and communicate results of service activity to the customers.</li><li>Evaluate the performance of refrigeration, HVAC, building automation systems.</li><li>Instruct and train customers on proper system usage of building automation systems and controls.</li><li>Follow up on all open issues as directed and work to provide solutions to the customers.</li></ul><p><b>
Responsibilities</b>
</p><p>Skills, Knowledge, and Abilities:</p><ul><li>Ability to read and interpret various electrical schematics, wiring diagrams and reference manuals.</li><li>Knowledge of basic electronic theory.</li><li>Knowledge of refrigeration, HVAC operations and theory.</li><li>Ability to troubleshoot building automation systems and controls.</li><li>Proficient use of Microsoft Windows and Excel.</li><li>Knowledge of data communication and writing practices.</li><li>Understanding of sensors and components used with building automation systems and controls.</li><li>Ability to use a Multi Meter to troubleshoot control processes.</li></ul><p>
</p><p>Essential Functions:</p><ul><li>
Ability to program and start up refrigeration HVAC and building automation systems and controls.</li><li>
Specifies proper product for customer applications in response to direct customer contact or indirect customer contact through a Territory Manager or Customer Service Representative.</li><li>
Coordinates product return for service or credit.</li><li>
Assist customers with troubleshooting non-performance installed products.</li><li>
Liaison with Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.</li><li>
Liaison with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Participate regularly in the Customer Concerns and Satisfaction team. Provides input in new product design and development.</li><li>
Supports Accounting Department in confirming disposition of credit for returned product.</li><li>
Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.</li><li>
Assists in the training of new Territory Managers, new Customer Service Representatives, and new Field Service personnel.</li></ul><p><b>
Qualifications</b>
</p><ul><li><p>Minimum five (5) years of experience in commercial / retail refrigeration systems service/ installation.</p></li><li>
Good organizational, analytical, communication, and interpersonal skills (written and oral).</li><li>
High technical aptitude and experience in mechanical and chemical applications.</li><li>
Ability to travel for customer visits, training and for personal development opportunities.</li><li>
Willing to work after hours for emergency customer issues (provide short-term assistance and information to on-call technicians).</li><li>
Working knowledge of general Sales, Marketing, and Business.</li><li>
Influence on decision-making processes.
</li><li>Ability to read technical drawings.</li><li>
Travel estimate 40%; must reside near major airport.</li></ul><p><b>
Equal Employment Opportunity</b>
</p><p>Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import &amp; export regulations.<br>
<br>
(&ldquo;Minority / Female / Disability / Veteran / VEVRAA Federal Contractor&rdquo;)</p><p>
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees &amp; Job Applicants | U.S. Equal Employment Opportunity Commission</p></div>

HVAC / Refrigeration Tech Support Specialist (Remote)

Children's National Hospital

<div></div><div><div><b>Description</b><div></div><p><br>
The Pharmacy Technician will assist Pharmacists with technical and supportive functions. Will train and provide orientation and guidance to Pharmacy Technicians. Will assist to plan and assign the Technician's work schedule.</p><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Minimum Education</b><br>
High School Diploma or GED (Required) Or<br>
Associate's Degree science related field and 1 year of hospital experience as a hospital Pharmacy technician (Preferred)</p><p><b>
Minimum Work Experience</b><br>
2 years Experience in a hospital (Preferred)</p><p><b>
Required Skills/Knowledge</b><br>
Accurate data entry skills<br>
Able to read write and speak English fluently<br>
Strong time management and organizational skills<br>
Excellent communication skills, both orally and in writing.</p><p><b>
Required Licenses and Certifications</b><br>
Pharmacy Technician (CPhT) Registered Pharmacy technician in the District of Columbia (Required)</p><p><b>
Functional Accountabilities</b><br>
<br>
Maintain Pyxis&reg; drawer configuration and contents; print standard and special request reports.</p><p>
Maintain records of controlled substance orders, receipt, and disposition.</p><p>
Maintain kit system for Operating Room and other areas as needed.</p><p><b><br>
Purchasing and Invoicing</b></p><p><br>
Coordinate purchasing of drugs and related items, note receipt of product, processes invoices, and assures payment through system.<br>
Customer Service</p><p><br>
Interact with vendors and other departments.</p><p>
Obtain usage information or provide analyses of drug usage as requested.</p><p>
Train and orient Pharmacy Technicians.</p><p><b><br>
Cost Reduction</b></p><p>
Identify areas for cost reduction through reducing acquisition cost or improved inventory control.<br>
Contract Pricing</p><p>
Assure that items purchased by CNMC are on contract and when possible, are at the lowest possible price and are of high quality.</p><p><b><br>
Inventory Control</b></p><p>
Responsible for inventory control, note low stock items in the &ldquo;Want Book&rdquo; and prepack bulk medication as needed.</p><p><b><br>
Cart Filling</b></p><p>
Fill, exchange, and credit medication carts upon authorization of the Pharmacist; return usable stock to inventory upon crediting.</p><p><b><br>
IV Preparation</b></p><p>
Mix intravenous preparation with additives (including total parenteral nutrition solutions).</p><p>
Reconstitute and prepare injections (including antineoplastic medication).</p><p><b><br>
New Order Processing</b></p><p>
Receive and sort medication orders.</p><p>
Select and prepare appropriate medication for new medication orders, unit dose carts and outpatient prescriptions.</p><p><b>
Organizational Accountabilities</b><br>
<b>Organizational Accountabilities (Staff)</b><br>
<b>Organizational Commitment/Identification</b></p><p>
Anticipate and responds to customer needs; follows up until needs are met</p><p>
Teamwork/Communication</p><p>
Demonstrate collaborative and respectful behavior</p><p>
Partner with all team members to achieve goals</p><p>
Receptive to others&rsquo; ideas and opinions</p><p>
Performance Improvement/Problem-solving</p><p>
Contribute to a positive work environment</p><p>
Demonstrate flexibility and willingness to change</p><p>
Identify opportunities to improve clinical and administrative processes</p><p>
Make appropriate decisions, using sound judgment</p><p>
Cost Management/Financial Responsibility</p><p>
Use resources efficiently</p><p>
Search for less costly ways of doing things</p><p>
Safety</p><p>
Speak up when team members appear to exhibit unsafe behavior or performance</p><p>
Continuously validate and verify information needed for decision making or documentation</p><p>
Stop in the face of uncertainty and takes time to resolve the situation</p><p>
Demonstrate accurate, clear and timely verbal and written communication</p><p>
Actively promote safety for patients, families, visitors and co-workers</p><p>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</p><p><br>
Full time salary range: $49,254.4-$96,824</p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010</div><div><b>
Job</b><b>:</b> Allied Health</div><div><b>
Organization</b><b>:</b> Patient Services</div><div><b>
Shift</b><b>:</b> Variable</div><div><b>
Work Schedule</b><b>:</b> Variable</div><div><b>
Job Posting</b><b>:</b> Mar 3, 2026, 9:31:57 AM</div></div>

Pharmacy Technician - EVERGREEN

<div></div><div><div><b>Description</b><div></div><p><br>
The Pharmacy Technician will assist Pharmacists with technical and supportive functions. Will train and provide orientation and guidance to Pharmacy Technicians. Will assist to plan and assign the Technician's work schedule.</p><div><br>
</div></div><div><b>
Qualifications</b><div>
</div><p><b>
Minimum Education</b><br>
High School Diploma or GED (Required) Or<br>
Associate's Degree science related field and 1 year of hospital experience as a hospital Pharmacy technician (Preferred)<br>
<br>
<b>Minimum Work Experience</b><br>
2 years Experience in a hospital (Preferred)<br>
<br>
<b>Required Skills/Knowledge</b><br>
Accurate data entry skills<br>
Able to read write and speak English fluently<br>
Strong time management and organizational skills<br>
Excellent communication skills, both orally and in writing.<br>
<br>
<b>Required Licenses and Certifications</b><br>
Pharmacy Technician (CPhT) Registered Pharmacy technician in the District of Columbia (Required)</p><p><br>
<b>
Functional Accountabilities</b></p><div><ul><li><p>
Maintain Pyxis&reg; drawer configuration and contents; print standard and special request reports.</p></li></ul><ul><li><p>
Maintain records of controlled substance orders, receipt, and disposition.</p></li></ul><ul><li>
Maintain kit system for Operating Room and other areas as needed.</li></ul><p><b>
Purchasing and Invoicing</b></p><br>
<ul><li>
Coordinate purchasing of drugs and related items, note receipt of product, processes invoices, and assures payment through system.</li></ul><p><b>
Customer Service</b></p><ul><li><p><br>
Interact with vendors and other departments.</p></li></ul><ul><li><p>
Obtain usage information or provide analyses of drug usage as requested.</p></li></ul><ul><li>
Train and orient Pharmacy Technicians.</li></ul><p><b>
Cost Reduction</b></p><br>
<ul><li>
Identify areas for cost reduction through reducing acquisition cost or improved inventory control.</li></ul><p><b>
Contract Pricing</b></p><br>
<ul><li>
Assure that items purchased by CNMC are on contract and when possible, are at the lowest possible price and are of high quality.</li></ul><p><b>
Inventory Control</b></p><br>
<ul><li>
Responsible for inventory control, note low stock items in the &ldquo;Want Book&rdquo; and prepack bulk medication as needed.</li></ul><p><b>
Cart Filling</b></p><br>
<ul><li>
Fill, exchange, and credit medication carts upon authorization of the Pharmacist; return usable stock to inventory upon crediting.</li></ul><p><b>
IV Preparation</b></p><ul><li><p><br>
Mix intravenous preparation with additives (including total parenteral nutrition solutions).</p></li></ul><ul><li>
Reconstitute and prepare injections (including antineoplastic medication).</li></ul><p><b>
New Order Processing</b></p><ul><li><p><br>
Receive and sort medication orders.</p></li></ul><ul><li>
Select and prepare appropriate medication for new medication orders, unit dose carts and outpatient prescriptions.</li></ul><p><b><br>
Organizational Accountabilities</b><br>
<b>Organizational Accountabilities (Staff)</b><br>
<b>Organizational Commitment/Identification</b></p><ul><li>
Anticipate and responds to customer needs; follows up until needs are met</li></ul><p><br>
Teamwork/Communication</p><ul><li><p>
Demonstrate collaborative and respectful behavior</p></li></ul><ul><li><p>
Partner with all team members to achieve goals</p></li></ul><ul><li>
Receptive to others&rsquo; ideas and opinions</li></ul><p><br>
Performance Improvement/Problem-solving</p><ul><li><p>
Contribute to a positive work environment</p></li></ul><ul><li><p>
Demonstrate flexibility and willingness to change</p></li></ul><ul><li><p>
Identify opportunities to improve clinical and administrative processes</p></li></ul><ul><li>
Make appropriate decisions, using sound judgment</li></ul><p><br>
Cost Management/Financial Responsibility</p><ul><li><p>
Use resources efficiently</p></li></ul><ul><li>
Search for less costly ways of doing things</li></ul><p><br>
Safety</p><ul><li><p>
Speak up when team members appear to exhibit unsafe behavior or performance</p></li></ul><ul><li><p>
Continuously validate and verify information needed for decision making or documentation</p></li></ul><ul><li><p>
Stop in the face of uncertainty and takes time to resolve the situation</p></li></ul><ul><li><p>
Demonstrate accurate, clear and timely verbal and written communication</p></li></ul><ul><li><p>
Actively promote safety for patients, families, visitors and co-workers</p></li></ul><ul><li>
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance</li></ul><p>
Pharmacy Tech PRN rate: $28/hr.</p></div><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> District of Columbia-Washington</div><div><b>
Work Locations</b><b>:</b> CN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010</div><div><b>
Job</b><b>:</b> Allied Health</div><div><b>
Organization</b><b>:</b> Patient Services</div><div><b>
Shift</b><b>:</b> Variable</div><div><b>
Work Schedule</b><b>:</b> Variable</div><div><b>
Job Posting</b><b>:</b> Mar 3, 2026, 9:36:43 AM</div></div>

Pharmacy Technician

Dhara Consulting Group

<p></p><div><div><div><div>Posted today</div></div><p></p><div><div>
Top Secret</div></div><p></p><div><div>
$105,000 - $110,000</div></div><p></p><div><div>
Security</div></div><p></p><div>
Washington, DC (On-Site/Office)</div></div><p></p><div><div>
About the Role:
<br>
We are seeking a dedicated Physical Security Systems Programmer to join our team. The Physical Security Systems Programmer is responsible for the installation, configuration, administration, troubleshooting and maintenance of enterprise access control and video management systems, while supporting field-level device and installation.<br>
<br>
<br>
Essential Duties &amp; Responsibilities:<br>
Responsibilities include, but are not limited to the following:<br>
<br>
<ul><li>Administer and support enterprise access control and video management systems, including CCure 9000 and Genetec Security Center, to ensure system availability and operational effectiveness.
</li><li>Configure and maintain access control components such as personnel records, credentials, access levels, schedules, door configurations, and alarm/event definitions.
</li><li>Support video surveillance operations through camera onboarding, configuration, user permissions, recording profiles, and video review/export for official requests.
</li><li>Monitor security systems and review events, alarms, and logs to support incident response, troubleshooting, and service restoration.
</li><li>Diagnose and resolve system issues including access denials, device communication failures, and configuration conflicts across access control, video, network, and field devices.
</li><li>Coordinate with security operations centers, IT/network teams, field technicians, and vendors to troubleshoot issues and restore services.</li><li>Maintaining accurate documentation of system configurations, changes, and maintenance activities.
</li><li>Following approved security procedures and configuration standards.</li><li>Handling sensitive security data in accordance with policy.</li><li>Physical fitness and manual dexterity to handle tools and climb ladders when necessary.</li></ul>
<br>
Qualifications:<br>
<br>
<ul><li>US Citizen and active Top-Secret clearance.</li><li>A bachelor&rsquo;s degree or 4 years equivalent experience as a security technician.</li><li>Technical knowledge of various security systems and devices, including alarms, cameras, and access control systems, public address systems, and other security technologies.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Hands-on administration and programming experience with Genetec and CCure.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work a regular schedule at the Washington DC locations.</li><li>A team player with a customer-oriented approach.
</li><li>Strong attention to detail to ensure accurate installation and maintenance of security equipment.</li><li>Knowledge of safety practices and regulations to maintain a safe working environment.</li><li>Proficiency in system testing and troubleshooting to identify and resolve issues promptly and accurately.</li></ul>
<br>
Benefits:<br>
<ul><li>Competitive salary: $105,000 - $110,000</li><li>Paid Time Off &amp; Holiday Pay</li><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>Disability, Life Insurance, and AD&amp;D</li><li>Flexible Spending Accounts</li><li>Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)</li><li>Tuition and Technical Training Reimbursement</li><li>Exercise Reimbursement</li><li>Employee Assistance Program</li><li>Collaborative and dynamic work environment</li></ul></div><div><div><b>
GROUP ID:</b> 10227575</div></div></div></div><p></p>

Physical Security Systems Programmer

Solar Solution

<div><div><div><p>Location: Washington, DC (Hybrid &ndash; Office &amp; Remote)</p>
</div><div><p>Employment Type: Full-Time</p>
</div><div><p>Industry: Solar Energy</p>
</div><div><p><b>About Us</b></p>
</div><div><p>We are a growing solar installation and asset management company serving the Washington, DC, Maryland, and Virginia markets. Our focus is delivering high-quality solar systems while ensuring long-term performance, reliability, and customer satisfaction.</p>
</div><div><p>We are seeking a highly organized and solutions-oriented Solar Maintenance Client Operations Coordinator to serve as the primary point of contact for clients regarding system maintenance and service needs.</p>
</div><div><p><b>Role Overview</b></p>
</div><div><p>The Solar Maintenance Client Operations Coordinator will serve as the front-facing liaison between clients and our maintenance teams. You will manage inbound maintenance requests, communicate system issues, schedule field crews, and ensure timely resolution of service matters.</p>
</div><div><p>This role requires critical thinking, proactive communication, and creative problem-solving to keep projects moving and clients informed.</p>
</div><div><p><b>Key Responsibilities</b></p>
</div><div><p><b>1. Client Communication &amp; Issue Management</b></p>
</div><div><ul><li><p>Serve as contact for maintenance-related client inquiries.</p>
</li></ul></div><div><ul><li><p>Receive, log, and assess service requests and system concerns.</p>
</li></ul></div><div><ul><li><p>Communicate clearly and professionally with clients regarding system issues, scheduling timelines, and repair updates.</p>
</li></ul></div><div><ul><li><p>Manage client expectations while maintaining company standards and policies.</p>
</li></ul></div><div><p><b>2. Scheduling &amp; Crew Coordination</b></p>
</div><div><ul><li><p>Coordinate maintenance appointments with internal crews and subcontractors.</p>
</li></ul></div><div><ul><li><p>Optimize scheduling based on urgency, geography, and technician availability.</p>
</li></ul></div><div><ul><li><p>Confirm site access requirements and ensure necessary information is provided to crews.</p>
</li></ul></div></div><div><div><ul><li><p>Track job progress from scheduling through completion.</p>
</li></ul></div><div><p><b>3. Problem Solving &amp; Operational Support</b></p>
</div><div><ul><li><p>Review monitoring data and identify potential system issues before dispatch.</p>
</li></ul></div><div><ul><li><p>Collaborate with technical staff to determine appropriate resolutions.</p>
</li></ul></div><div><ul><li><p>Provide efficient solutions to minimize downtime and reduce repeat visits.</p>
</li></ul></div><div><ul><li><p>Escalate complex or high-priority issues appropriately.</p>
</li></ul></div><div><p><b>4. Documentation &amp; Process Management</b></p>
</div><div><ul><li><p>Maintain accurate service records in CRM or internal systems.</p>
</li></ul></div><div><ul><li><p>Track recurring issues and identify patterns for operational improvement.</p>
 </li></ul></div><div><ul><li><p>Ensure documentation supports warranty, compliance, and reporting needs.</p>
</li></ul></div><div><p><b>5. Professional Representation</b></p>
</div><div><ul><li><p>Represent the company in a calm, professional, and solution-oriented manner.</p>
</li></ul></div><div><ul><li><p>Strengthen long-term client relationships through responsive service.</p>
</li></ul></div><div><ul><li><p>Maintain composure in high-pressure or time-sensitive situations.</p>
</li></ul></div><div><p><b>Qualifications &amp; Experience</b></p>
</div><div><p><b>Required</b></p>
</div><div><ul><li><p>3+ years in client-facing operations, service management.</p>
</li></ul></div><div><ul><li><p>Strong written and verbal communication skills.</p>
</li></ul></div><div><ul><li><p>Ability to manage multiple projects and deadlines simultaneously.</p>
</li></ul></div><div><ul><li><p>Strong organizational skills and attention to detail.</p>
</li></ul></div></div><div><div><ul><li><p>Comfort interacting with both technical teams and non-technical clients.</p>
</li></ul></div><div><p><b>Preferred</b></p>
</div><div><ul><li><p>Familiarity with CRM or project management software.</p>
</li></ul></div><div><ul><li><p>Experience coordinating field technicians or contractors.</p>
</li></ul></div><div><ul><li><p>Basic understanding of solar monitoring systems (e.g., SolarEdge, Enphase).</p>
</li></ul></div><div><p><b>Compensation</b></p>
</div><div><ul><li><p>Competitive base salary.</p><br>
</li></ul></div></div><p></p><br>
<p><b>How to apply</b>: Please send your resume to hlyles@solarsolutiondc.com</p></div>

Solar Maintenance Client Operations Coordinator

Personified

<div>
 <p>
  <strong>
   Who We Are
  </strong>
 </p>
 <p>
  We&rsquo;re Personified: a managed IT + cybersecurity services provider for campaigns, non-profits, and mission-aligned organizations. Our mission is to lead technology and security programs for our clients, enabling them to focus on their mission-critical work.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We act as an extension of our client teams &mdash; we handle all the responsibilities a traditional internal IT team would. We&rsquo;re in our clients&rsquo; Slacks, we&rsquo;re on a first-name basis with them (and their pets), we&rsquo;re new hires&rsquo; first point of contact, and we&rsquo;re the first stop for tech and cybersecurity issues. We aim to build trust, and we leverage this to keep the bad actors out.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are looking for top talent as we continue to scale our team.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Client Support Technician full-time role assists in running day-to-day technology operations for our clients, with a focus on helpdesk ticket response via email and Slack.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Client Support Technician is responsible for the configuration, implementation, and maintenance of various technologies managed by Personified on behalf of our clients. This role focuses on the administration and support of: client Saas platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Dropbox, Adobe Creative Cloud, 1Password, LastPass, etc.; macOS, Windows, ChromeOS, iOS, and Android operating systems and associated hardware; a variety of endpoint detection and response (EDR) and universal endpoint management (UEM) platforms.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additionally, the role involves supporting client-owned technology on site in client office locations in the
   <u>
    DC, Maryland, Virginia (DMV) region
   </u>
   . This position does require onsite visits for client projects, such as setting up or troubleshooting conference room equipment and other managed devices
   <u>
    3 to 5 days a week
   </u>
   .
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The ideal candidate is technically fluent in the modern IT stack, has impeccable customer service skills, has the ability to break down complex technical concepts into understandable language, is highly responsive, and is able to maintain a calm demeanor in stressful situations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This position reports to the Client Support Manager, Field &amp; Warehouse. Our team works across various communication platforms, including Slack, a ticketing system, and video calls, to coordinate and stay in touch throughout the day.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client Support Technician Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Solving end user issues quickly and efficiently, with a strong emphasis on providing a great service experience throughout the issue resolution process - leveraging video conferencing and phone support as needed
  </li>
  <li>
   Responding to tickets, and maintaining ticket system and service notes to identify chronic problem areas and measure program effectiveness
  </li>
  <li>
   Performing deep-dive troubleshooting across Windows/Mac OS, network, and SaaS platforms.
  </li>
  <li>
   Assisting with tool migrations and rollouts
  </li>
  <li>
   Investigating phishing reports, suspicious logins, and endpoint alerts
  </li>
  <li>
   Supporting SSO, MFA, conditional access, and identity governance controls
  </li>
  <li>
   Creating and maintaining documentation of IT procedures and policies
  </li>
  <li>
   Installing, configuring, and mentoring end users on client-approved software
  </li>
  <li>
   Maintaining and coordinating regular IT training sessions with new client staff
  </li>
  <li>
   Assisting in improving existing IT automation tools and workflows
  </li>
  <li>
   Removing Adware, Spyware, and Viruses as detected on client hardware
  </li>
  <li>
   Coordinating with client HR / Ops staff to set up accounts and workstations for new personnel
  </li>
  <li>
   Willingness to work outside of normal business hours as required
  </li>
  <li>
   Willingness to travel as required
  </li>
  <li>
   Other duties as needed
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience/Traits
  <em>
   necessary
  </em>
  to succeed in this role at Personified:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   At least 2 years of Mac &amp; Windows help desk experience, or 3+ years of experience in customer facing, sys-admin, or similar roles
  </li>
  <li>
   We are seeking an individual with IT knowledge who is trustworthy, responsive, and eager to learn.
  </li>
  <li>
   The candidate must be comfortable interacting with end users as their primary responsibility and have a track record of proven customer service success.
  </li>
  <li>
   Experience in a customer-facing role, and a track record of providing great customer/client experiences.
  </li>
  <li>
   Previous experience supporting Google Workspace and macOS in a fast-paced environment, Microsoft 365 and PC support, and experience at an organization that used Slack as its primary communication tool are a plus.
  </li>
  <li>
   It&rsquo;s important that the individual who fills this role is a self-starter, knows how to do the research, and can pick up new systems and technical concepts quickly.
  </li>
  <li>
   Ability to establish and maintain key relationships with the internal team, and diverse stakeholders and partners.
  </li>
  <li>
   Willingness to work outside of normal business hours as required.
  </li>
  <li>
   Willingness to travel as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Healthcare packages contributed to by Personified
  </li>
  <li>
   Generous paid time off benefit
  </li>
  <li>
   Optional 401K matched by Personified
  </li>
  <li>
   Cell phone stipend
  </li>
  <li>
   Annual Learning and Development stipend
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Commitment to DEI
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Personified's mission is to help advance the progressive movement. Diversity, equity, and inclusion are at the core of that mission. We value varied perspectives in working to build a more inclusive world and workplace. We believe in the power of diversity, and as we grow as a company, we are committed to creating an environment that promotes an inclusive culture and invites people of all backgrounds to join us.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our commitment to these values is unwavering, and we strive to create and maintain a working environment that is inclusive, equitable, and welcoming.
 </p>
</div>


Client Support Technician

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