Kafaat Business Solutions شركة كفاءات حلول الأعمال

<div>
 <p>
  <strong>
   About Kafaat:
  </strong>
 </p>
 <p>
  Kafa&rsquo;at is a premier company in providing HR services including training, development and management consulting in Saudi Arabia. Since its establishments, Kafa&rsquo;at has been thriving the spirit of productivity and excellence in a highly competitive market. The availability of specialized skillful staff, state of-the art infrastructure and large investment flow, the company has the capability to create comprehensive solutions and development for our partners needs in the areas where it works.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Client for Kafaat is looking for IT Specialist.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  The IT Specialist is responsible to provide 1st level IT support to all corporate office users and to administer the office infrastructure and systems. This role is essential in ensuring seamless operations across Microsoft 365 services, secure and efficient network performance, and robust firewall protection. The IT Specialist will work closely with Curators and internal teams to maintain high standards of system availability, security, and user support.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities :
  </strong>
 </p>
 <p>
  <strong>
   First-Level Curator Support
  </strong>
 </p>
 <ul>
  <li>
   Provide first-level support to Curators, ensuring their IT needs are met promptly and efficiently.
  </li>
  <li>
   Troubleshoot issues, provide technical assistance, and ensure Curators have the necessary tools and resources to perform their duties effectively.
  </li>
  <li>
   Provide Tier 1 support for internal systems used by Curators and departments such as Finance, Purchasing, HR, and productivity solutions.
  </li>
  <li>
   Coordinate with vendors for system updates, maintenance, and escalated troubleshooting.
  </li>
 </ul>
 <p>
  <strong>
   Microsoft 365 Administration
  </strong>
 </p>
 <ul>
  <li>
   Manage user accounts, licenses, and access controls across Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
  </li>
  <li>
   Provide technical support and training to Curators on Microsoft 365 tools.
  </li>
  <li>
   Ensure data integrity and compliance with internal IT and data protection policies.
  </li>
 </ul>
 <p>
  <strong>
   Network Infrastructure
  </strong>
 </p>
 <ul>
  <li>
   Monitor and maintain the corporate office&rsquo;s LAN/WAN infrastructure, including switches, routers, and wireless access points.
  </li>
  <li>
   Troubleshoot connectivity issues affecting internal systems or Curator operations.
  </li>
  <li>
   Optimize network performance to support enterprise applications and communication tools.
  </li>
 </ul>
 <p>
  <strong>
   Firewall &amp; Cybersecurity
  </strong>
 </p>
 <ul>
  <li>
   Configure and manage firewall systems to safeguard corporate data and systems.
  </li>
  <li>
   Monitor for threats and vulnerabilities; respond to incidents in coordination with IT leadership.
  </li>
  <li>
   Implement cybersecurity best practices in line with Saudi regulatory requirements.
  </li>
 </ul>
 <p>
  <strong>
   Documentation &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Maintain accurate documentation of network diagrams, system configurations, and IT procedures.
  </li>
  <li>
   Prepare regular reports on system performance, incidents, and project updates for the Executive Director of IT.
  </li>
 </ul>
 <p>
  <strong>
   Other Tasks and Projects
  </strong>
 </p>
 <ul>
  <li>
   Complete any other ad hoc tasks as assigned by the ED IT or CISO.
  </li>
  <li>
   Participate in special projects, assist with IT initiatives, and provide support for various IT-related activities as needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Qualification and Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.
  </li>
  <li>
   Minimum 3 years of experience in IT support or systems administration, preferably in a corporate or hospitality
  </li>
  <li>
   Excellent troubleshooting, communication, and customer service skills.
  </li>
  <li>
   Technical Proficiency: Strong knowledge of Microsoft 365 applications and user management.
  </li>
  <li>
   Network Management: Expertise in LAN/WAN infrastructure, troubleshooting, and optimization.
  </li>
  <li>
   Cybersecurity: Proficiency in firewall management, threat monitoring, and regulatory compliance.
  </li>
  <li>
   Familiarity with hospitality and finance platforms (e.g. Procurement BirchStreet, InforSun, etc) is a plus.
  </li>
  <li>
   Documentation Skills: Ability to maintain accurate IT documentation and prepare performance reports.
  </li>
  <li>
   Curator Support: Strong skills in providing first-level support to Curators.
  </li>
  <li>
   Project Management: Capability to handle ad hoc tasks, special projects, and IT initiatives
  </li>
 </ul>
 <p>
 </p>
</div>


IT Specialist

Confidential

<p><strong>Role Description:</strong></p><p>hiring a skilled Administrator to manage our IT infrastructure, support internal teams and clients, and maintain the security and performance of our systems. The ideal candidate will be proactive, technically strong, and capable of managing both network and server environments.</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><ul><li>Set up and manage company networks and servers</li><li>Provide technical support to internal teams and external clients</li><li>Manage and maintain call center systems and software</li><li>Ensure data security and regular server/network backups</li><li>Monitor and secure the company's network and server environments</li><li>Troubleshoot system issues and ensure uptime and performance</li><li>Implement IT best practices and security protocols</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>Proven experience in IT administration, networking, and server management</li><li>Strong knowledge of Windows/Linux servers and network configurations</li><li>Experience managing VoIP or call center systems</li><li>Familiarity with firewalls, backups, and cybersecurity tools</li><li>Strong problem-solving skills and ability to work independently</li><li>Good communication skills for supporting users and teams</li></ul><p>&nbsp;</p><p><strong>Preferred Qualifications:</strong></p><ul><li>Certifications such as CCNA, MCSA, or equivalent are a plus</li><li>Experience with cloud-based systems and remote support tools</li><li>Knowledge of backup/recovery tools and disaster recovery planning</li></ul><p>&nbsp;</p>

IT Administrator

Diaverum

<div></div><div><div><div><div><div><p>IT Specialist - Riyadh
</p></div></div></div></div><div><div><div><div><b>Location:
</b>Riyadh, SA, 3734
</div></div></div></div><div><div><div><div><b>Date Posted: </b>8 Sept 2025
</div></div></div></div><div><div><div><div><b>Contract type: </b>Temporary
</div></div></div></div><div><div><div><div><b>Work Type: </b>Hybrid
</div></div></div></div><div><div><div><div><b>Part Time / Full Time: </b>Full Time
</div></div></div></div><div><div><div><div><div><b>About Diaverum</b></div>
<div>
We are a purpose-driven organization &ndash; delivering life-enhancing renal care because everyone deserves a fulfilling life. Our standardized, world-class care delivery sets us apart. Diaverum provides life enhancing renal care to patients with Chronic Kidney Disease (CKD), enabling them to live fulfilling lives. We are one of the world&rsquo;s leading providers of renal care and the largest service provider in the Middle East. Our core service is hemodialysis, but our expertise stretches far beyond this. We offer support and treatments ranging from preventive care, peritoneal dialysis and home care to the coordinated management of patients&rsquo; comorbidities and transplant services. At the heart of what we do is our highly standardized proprietary care delivery model, supported by a continuously evolving digital infrastructure.</div><br>
<div></div>
<div>
For more details, please visit our website &ndash;<b> </b><b>Diaverum Saudi Arabia</b></div><br>
<div></div>
<div><b>
PURPOSE OF POSITION</b></div>
<div>
The IT Specialist will serve as the primary point of contact for resolving all user technical issues within the head office and clinics. This role requires expertise in troubleshooting hardware, software, and network-related issues, with hands-on experience in windows operating system , Office 365 administration, and basic networking. The IT Specialist will travel frequently (30%) to provide on-site support at various clinic locations, ensuring systems run smoothly and users receive exceptional support and training.</div><br>
<div></div>
<div><b>
KEY RESULT AREAS</b></div>
<div><b>
Technical Support</b></div>
<ul>
<li><div>Provide first- and second-level support for IT-related issues, including diagnosing and resolving hardware, software, and network problems.</div>
</li>
<li><div>Troubleshoot and support VoIP systems such as Avaya and Cisco.</div>
</li>
<li><div>Respond to IT help desk requests, track support tickets, and ensure timely resolution with high user satisfaction.</div>
</li>
<li><div>Maintain accurate incident and service request records in a ticketing system, keeping users informed of ticket status.</div>
</li>
</ul><div><b>Help Desk Operations</b></div>
<ul>
<li><div>Manage the IT help desk, ensuring requests are logged, categorized, prioritized, and resolved efficiently.</div>
</li>
<li><div>Handle first-line support and escalate complex issues to second-line support when required.</div>
</li>
<li><div>Provide timely updates to users regarding progress and resolution of their requests.</div>
</li>
</ul><div><b>Active Directory Management</b></div>
<ul>
<li><div>Administer and maintain users and groups within Active Directory, ensuring proper access and permissions.</div>
</li>
<li><div>Support AD user lifecycle management, policy configuration, and integration.</div>
</li>
<li><div>Leverage Microsoft 365 features (E5/E3, e.g., Entra ID; or F3 for frontline support) for secure and efficient operations.</div>
</li>
</ul><div><b>System Setup &amp; Maintenance</b></div>
<ul>
<li><div>Deploy PCs using System Center Configuration Manager (SCCM) and Intune for standardized setup and configuration.</div>
</li>
<li><div>Perform regular system maintenance, including patch and update installation to maintain performance and security.</div>
</li>
<li><div>Install and configure operating systems (Windows or Linux).</div>
</li>
<li><div>Assist with setup and maintenance of hardware such as printers, scanners, and other peripherals.</div>
</li>
</ul><div><b>User Support</b></div>
<ul>
<li><div>Provide first-line support for daily user needs, including account setup, application assistance, and troubleshooting.</div>
</li>
<li><div>Manage user access, including password resets and permissions.</div>
</li>
<li><div>Support network operations by troubleshooting connectivity and maintaining endpoint security protocols such as antivirus.</div>
</li>
</ul><div><b>Incident Management</b></div>
<ul>
<li><div>Document support issues, system configurations, and resolutions for knowledge sharing.</div>
</li>
<li><div>Log and track all incidents through the IT service management system.</div>
</li>
<li><div>Escalate unresolved issues to higher-level teams or vendors when needed.</div>
</li>
<li><div>Ensure timely resolution and clear communication with users throughout the process.</div></li></ul><br>
<div>
</div><div><b>Education:</b></div>
<ul>
<li><div><b>Education:</b> Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field preferred.</div>
</li>
<li><div><b>Certifications:</b> CompTIA A+, Network+, Microsoft certifications preferred.</div>
</li>
<li><div><b>Knowledge:</b> Familiar with ticketing systems, remote troubleshooting tools, and basic network security best practices.</div></li></ul><br>
<div>
</div><div><b>Experience:</b></div>
<div>
Minimum of 2 years in an IT Specialist, help desk, or equivalent role.</div><br>
<div></div>
<div><b>
Languages:</b></div>
<div>
Fluent in Arabic and English (spoken and written)</div><br>
<div></div>
<div><b>
IT Skills:</b></div>
<ul>
<li><div>Proficient with Microsoft products (Windows 11, Active Directory, Office 365).</div>
</li>
<li><div>Strong verbal communication skills.</div>
</li>
<li><div>Ability to follow technical manuals and complex instructions.</div>
</li>
<li><div>Skilled in operating standard office equipment (computers, printers, copiers).</div>
</li>
<li><div>Service-oriented, reliable, flexible, open-minded, and a strong team player.</div></li></ul><br>
<div>
</div><div>This is a great opportunity to join a purpose-driven and growing healthcare organization that values competence, inspiration, and passion.</div>
<div>
Join a global team where your contribution matters &mdash; and where every role supports the delivery of life-enhancing renal care.</div></div></div></div></div></div><p></p>

ترشيد | TARSHID

<div>
 <p>
  <strong>
   <u>
    About Tarshid:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Tarshid is the National Energy Services Company, established by the Public Investment Fund to catalyze the development of a more energy efficient Saudi Arabia. The launch of Tarshid is a result of a collaborative effort between the Ministry of Energy, Ministry of Finance and the Saudi Energy Efficiency Center. Tarshid aims to be a pioneer in the energy efficiency field and to build towards a more sustainable future. Tarshid has a mandate to develop, fund and manage impactful energy efficiency projects in government and commercial sectors that achieve significant energy savings for the Kingdom.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Summary:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The jobholder is responsible for ensuring effective operation, monitoring, and end-user satisfaction in IT services across the organization. This role oversees the Level 1 Service Desk, manages IT monitoring platforms, and owns the ticketing system along with all ITIL processes to ensure service excellence. The Lead acts as the primary escalation point for operational and end-users issues, coordinates with internal IT teams, related vendors and managed service providers, and ensures all services meet agreed SLAs, business expectations, and continuously enhance user satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Main Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Service Desk &amp; End-User Support:
  </strong>
 </p>
 <ul>
  <li>
   Lead and oversee the Level 1 Service Desk operations to ensure effective incident resolution and request fulfillment.
  </li>
  <li>
   Implement, enforce, and govern ITIL-based processes across incident, problem, change, and request management.
  </li>
  <li>
   Act as the primary escalation point for IT support issues impacting business users.
  </li>
  <li>
   Monitor end-user satisfaction and drive service improvements through feedback and metrics.
  </li>
 </ul>
 <p>
  <strong>
   Monitoring &amp; Service Continuity:
  </strong>
 </p>
 <ul>
  <li>
   Manage enterprise monitoring platforms to ensure proactive detection of service disruptions.
  </li>
  <li>
   Establish and refine monitoring thresholds, escalation paths, and incident response playbooks.
  </li>
  <li>
   Coordinate incident and problem management with internal IT teams to ensure timely resolution.
  </li>
 </ul>
 <p>
  <strong>
   ITIL Process Ownership &amp; Governance:
  </strong>
 </p>
 <ul>
  <li>
   Own and continuously improve ITIL processes across the organization.
  </li>
  <li>
   Ensure process adherence by vendors and internal teams.
  </li>
  <li>
   Maintain accurate service catalog, CMDB, and documentation for IT services.
  </li>
 </ul>
 <p>
  <strong>
   Vendor &amp; Partner Coordination:
  </strong>
 </p>
 <ul>
  <li>
   Oversee performance of related managed service partners delivering IT operations and L1 support.
  </li>
  <li>
   Review vendor SLA reports, track performance trends, and drive corrective action plans where needed.
  </li>
  <li>
   Lead governance meetings with related vendors to review incidents, SLAs, and improvement opportunities.
  </li>
 </ul>
 <p>
  <strong>
   Service Excellence &amp; Continuous Improvement:
  </strong>
 </p>
 <ul>
  <li>
   Measure and improve IT service performance, aligning with business needs and user expectations.
  </li>
  <li>
   Drive initiatives to enhance IT service delivery efficiency, automation, and self-service adoption.
  </li>
  <li>
   Provide regular reporting on IT service KPIs, trends, and improvement actions.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications, Experience &amp; Skills :
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Computer Science or equivalent, or any related field
  </li>
  <li>
   Relevant Professional Certification is preferred (ITIL, etc.) is preferred
  </li>
  <li>
   5+ years of experience in IT Infrastructure /IT Engineer; preferably within an Energy industry.
  </li>
  <li>
   Proficiency level in English required, and fluency in Arabic is preferred.
  </li>
 </ul>
 <p>
  <strong>
   Technical &amp; Process Expertise:
  </strong>
 </p>
 <ul>
  <li>
   Strong knowledge of ITIL service management framework and best practices.
  </li>
  <li>
   Experience managing service desks, ITSM/ticketing platforms (e.g., ServiceNow, ManageEngine, Remedy).
  </li>
  <li>
   Understanding of IT monitoring tools and event correlation systems.
  </li>
  <li>
   Knowledge of service delivery in a managed services environment.
  </li>
 </ul>
 <p>
  <strong>
   Governance &amp; Oversight:
  </strong>
 </p>
 <ul>
  <li>
   Proven track record in SLA monitoring, vendor governance, and performance management.
  </li>
  <li>
   Ability to design, implement, and enforce IT service management policies and processes.
  </li>
  <li>
   Experience with audits, compliance checks, and service reviews.
  </li>
 </ul>
 <p>
  <strong>
   Soft Skills:
  </strong>
 </p>
 <ul>
  <li>
   Strong customer service orientation and user advocacy.
  </li>
  <li>
   Excellent communication and stakeholder management skills.
  </li>
  <li>
   Analytical mindset with the ability to identify root causes and implement improvements.
  </li>
  <li>
   Ability to manage priorities in a high-demand environment
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Job Benefits:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bonus
  </li>
  <li>
   Vacation Days
  </li>
  <li>
   VIP Medical Insurance
  </li>
  <li>
   School Assistance
  </li>
  <li>
   Wala Plus
  </li>
  <li>
   Annual Air Ticket
  </li>
  <li>
   Mobile Allowance
  </li>
  <li>
   Wellness Allowance
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Lead (IT Service Management & Support)

AIQU

<div>
 <p>
  We are currently hiring for IT Procurement Consultant to join one of our major clients based out of KSA.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Details:
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role: IT Procurement Consultant
 </p>
 <p>
  Experience- 5+ years (relevant)
 </p>
 <p>
  Employment Type: 6 months contract &amp; extendable
 </p>
 <p>
  Work Location: Riyadh, KSA
 </p>
 <p>
  Notice Period: Immediate to 15 days
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description:
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an experienced IT Procurement Consultant (Buyer) to manage end-to-end IT procurement activities, with a strong focus on sourcing, drafting RFPs, contract management, and vendor engagement. The ideal candidate will have hands-on experience with SAP Ariba (user perspective for RFP creation) and a solid background in IT category management, covering hardware, software licensing, and large-scale IT infrastructure procurement.
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Manage the end-to-end IT procurement process, including sourcing, vendor selection, and contract negotiation.
  </li>
  <li>
   Manage and lead end-to-end procurement activities for technology packages.
  </li>
  <li>
   Coordinate and liaise with non-procurement stakeholders (IT, Contracting, Legal, Business, etc.) to ensure timely readiness and successful execution of packages.
  </li>
  <li>
   Work with end users to gather requirements, prepare detailed RFPs (Requests for Proposal), and ensure accurate documentation in SAP Ariba.
  </li>
  <li>
   Utilize SAP Ariba for RFP creation, management, and tracking; familiarity with Fiori is an advantage.
  </li>
  <li>
   Lead procurement activities for large-scale IT deployments, including servers, data centers, and infrastructure projects.
  </li>
  <li>
   Oversee IT category management, specifically for hardware procurement, software licensing agreements, and IT services.
  </li>
 </ul>
</div>


IT Procurement Consultant

Takamol Holding

<div>
 <strong>
  Position Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The IT Operations Expert will be responsible for managing day-to-day IT Operations. The role requires strong familiarity with IT fields and core/critical systems, using Active Directory, Microsoft 365 portal, SharePoint, Microsoft Exchange, and ManageEngine Endpoint Central for patch management, ensuring smooth business operations and compliance with organizational standards.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively utilize IT management tools (e.g., Jira Service Management, Jira Software, Microsoft 365 Admin Center).
  </li>
  <li>
   Oversee and optimize access management and workflow configurations within Jira Service Management and Jira Software.
  </li>
  <li>
   Point of contact for the SOC team when they report.
  </li>
  <li>
   Point of contact for Patch Management vulnerabilities.
  </li>
  <li>
   Administration of Active Directory security and operations
  </li>
  <li>
   Administration of the Microsoft 365 portal.
  </li>
  <li>
   Administration of MS SharePoint.
  </li>
  <li>
   Administration of MS Exchange.
  </li>
  <li>
   Administration of ManageEngine EndPoint Centerl " Patch Management"
  </li>
  <li>
   Administration of Jira Service Management ( ticketing system).
  </li>
  <li>
   Administration of MDM &ndash; Intune.
  </li>
  <li>
   Manage Office Automation initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, or Management Information system, or a similar qualification.
  </li>
  <li>
   5-7 years of experience in IT operations.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Good communication and reporting skills.
  </li>
  <li>
   Accuracy and detail oriented.
  </li>
 </ul>
</div>


IT Operations Expert

Devoteam

<div>
 <br/>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 <br/>
 <strong>
  Tech for People Unlocks the Future
  <br/>
  <br/>
 </strong>
 At Devoteam, we believe that technology, combined with strong human values, can actively drive change for the better. Discover how Tech for People is shaping the future, creating a positive impact on individuals and the world around us.
 <br/>
 <br/>
 With over 25 years of passion for technology and a presence in 18+ countries across EMEA and beyond, we are committed to leveraging innovation, expertise, and human-centric values to make a difference.
 <br/>
 <br/>
 Devoteam Culture &amp; Values:
 <br/>
 <br/>
 True innovation is born from a powerful culture, fused with meaningful values.
 <br/>
 <br/>
 <strong>
  Culture:
  <br/>
 </strong>
 <ol>
  <li>
   <br/>
   <strong>
    Fair and courageous
    <br/>
   </strong>
   <br/>
   Everyone is treated fairly &ndash; this fuels bravery. At Devoteam, we always make fair decisions. We listen and are willing to be challenged, taking courageous decisions as a result. We help our employees to progress at every step and congratulate those who deserve it.
   <br/>
  </li>
  <li>
   <br/>
   <strong>
    Ambition and results
    <br/>
   </strong>
   <br/>
   Ambition is nurtured at every step &ndash; this drives results. We are ambitious entrepreneurs with a taste for performance, growth and celebrating success. Commitments are always kept as we seek to achieve profitable growth to create value and employment. We aim to bring as much value as possible to our clients, at every touchpoint.
   <br/>
  </li>
  <li>
   <br/>
   <strong>
    Learning and innovating
    <br/>
   </strong>
   <br/>
   Curiosity and learning are at our core &ndash; this stimulates innovation. At Devoteam, we are curious. We learn and embrace innovation constantly to meet challenges and build partnerships of excellence.
   <br/>
  </li>
  <li>
   <br/>
   <strong>
    Caring and sharing
    <br/>
   </strong>
   <br/>
   A caring attitude is infused into our culture &ndash; this encourages sharing. We believe in the power of teams, we promote support and collaboration.
   <br/>
   <br/>
   At Devoteam, we care about our teams and want to work in a positive, productive environment. We support the development of talent and careers,&nbsp;
   <br/>
   <br/>
  </li>
 </ol>
 knowing that success is the result of collaboration. Alone, we go faster, but together, we go further.
 <br/>
 <br/>
 <strong>
  Because alone, we go faster &ndash; but together, we go further.
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 </strong>
 <strong>
  Values:
  <br/>
 </strong>
 <ol>
  <li>
   <br/>
   <strong>
    Respect
    <br/>
   </strong>
  </li>
  <li>
   <br/>
   <strong>
    Frankness
    <br/>
   </strong>
  </li>
  <li>
   <br/>
   <strong>
    Passion
    <br/>
    <br/>
   </strong>
  </li>
 </ol>
 To know more about us, please visit: www.devoteam.com.
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 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
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 <strong>
  IT Governance and Service Management
 </strong>
 is responsible for driving IT assessments, creating strategic recommendations, and developing IT policies, processes, and procedures. This role leads IT governance, ITSM, and IT quality management training initiatives, while also designing IT service catalogs and organizational structures. The specialist manages ITIL and ISO/IEC 20000 implementation projects, supports pre-sales activities, and assists in proposal development. The role requires a deep understanding of IT service management frameworks, organizational design, and project management, with a focus on improving IT efficiency, compliance, and service delivery.
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 <strong>
  Key Responsibilities:
  <br/>
 </strong>
 <ul>
  <li>
   <strong>
    Conduct IT Assessments and Develop Strategic Recommendations
    <br/>
   </strong>
   <br/>
   Lead comprehensive IT assessments to evaluate current systems, infrastructure, and processes. Provide actionable recommendations to enhance IT efficiency, compliance, and alignment with organizational goals. Develop a structured IT roadmap for long-term success and digital transformation.
  </li>
  <li>
   <strong>
    Design and Implement IT Policies, Processes, and Procedures
    <br/>
   </strong>
   <br/>
   Spearhead the design and implementation of robust IT governance policies, frameworks, and processes to ensure operational excellence, risk management, and compliance with industry standards. Tailor processes to enhance performance and maintain consistency across the IT organization.
  </li>
  <li>
   <strong>
    Lead IT Governance, ITSM, and IT Quality Management Training &amp; Awareness Initiatives
    <br/>
   </strong>
   <br/>
   Manage and deliver engaging training sessions and workshops focused on IT governance, IT Service Management (ITSM), and IT quality management best practices. Foster a culture of IT excellence by building awareness across all levels of the organization on the importance of IT compliance, security, and quality management.
  </li>
  <li>
   <strong>
    Design and Build Comprehensive IT Service Catalogs
    <br/>
   </strong>
   <br/>
   Develop and maintain a detailed and user-friendly IT Service Catalog, ensuring all IT services are accurately defined, categorized, and aligned with business needs. Work closely with business units to ensure the catalog reflects real-time service offerings and processes.
  </li>
  <li>
   <strong>
    Establish IT Organizational Structure with Defined Roles and Responsibilities
    <br/>
   </strong>
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   Design a future-proof IT organizational structure, including clear roles and responsibilities. Ensure alignment with business goals and the efficient management of resources. Develop job descriptions and define key performance indicators (KPIs) to measure success.
  </li>
  <li>
   <strong>
    Lead and Manage ITIL and ISO/IEC 20000 Implementation Projects
    <br/>
   </strong>
   <br/>
   Oversee the implementation of ITIL frameworks and ISO/IEC 20000 certification processes. Manage cross-functional teams to ensure the successful deployment of service management practices that meet industry standards and improve service delivery.
  </li>
  <li>
   <strong>
    Participate in Pre-Sales Activities and Present IT Governance &amp; ITSM Solutions
    <br/>
   </strong>
   <br/>
   Engage in pre-sales activities by collaborating with sales teams to effectively communicate the value proposition of IT governance and ITSM solutions to potential clients. Provide expert insights on how these frameworks can drive efficiency, compliance, and business transformation.
  </li>
  <li>
   <strong>
    Support Proposal Preparation and Presentation
    <br/>
   </strong>
   <br/>
   Assist in the preparation and presentation of proposals to prospective clients, tailoring solutions to their specific needs. Demonstrate in-depth knowledge of IT governance frameworks, ITSM, and other relevant IT services to build compelling business cases.
  </li>
 </ul>
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 <strong>
  Qualifications
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  <br/>
 </strong>
 <ul>
  <li>
   Proven expertise in IT governance &amp;ITSM frameworks (COBIT, ITIL, ISO/IEC 20000, etc).&nbsp;
  </li>
  <li>
   Strong project management skills, particularly in IT Governance, ITSM and ISO/IEC 20000 implementations.
  </li>
  <li>
   Excellent communication and presentation abilities.
  </li>
  <li>
   Strong understanding of organizational design, roles, and responsibilities in IT.
  </li>
  <li>
   Experience leading and delivering IT training and awareness sessions.
  </li>
  <li>
   Ability to collaborate with cross-functional teams and senior management.
  </li>
  <li>
   Relevant certifications (e.g., ITIL 4 Master, ITIL 4 Managing Professional, ITIL V3 Expert, ISO/IEC 20000 Lead Implementer, COBIT Design and Implementation, CGEIT, etc.) are a plus.
  </li>
 </ul>
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 <strong>
  Additional Information
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 </strong>
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 <strong>
  Business Unit:&nbsp;
  <br/>
  <br/>
 </strong>
 Strategy &amp; Transformation&nbsp;
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 <strong>
  Level:
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  <br/>
 </strong>
 Mid - Senior Level
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 &nbsp;
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</div>


IT Governance Consultant

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