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it operations manager

Network Squad

About the Role:We are looking for a Technical Operations / Business Manager to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.Key Responsibilities:<ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities?</li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul>Work Location: In person

Technical Operations / Business Manager

Alibaba

<div><div>Basic Infomation<div><div><div>
Department:
Daraz</div><div>
Degree:
Bachelor</div><div>
Work Experience:
5 year</div></div></div></div><div>
Job Description<div>
Lead and manage IT Helpdesk operations to ensure timely resolution of incidents and service requests with high SLA compliance and user satisfaction
Oversee IT ticketing system governance, including CSAT, escalation handling, and continuous improvement of IT services
Develop, implement, and maintain IT SOPs, knowledge base, and operational best practices aligned with organizational compliance standards
Monitor IT service performance through dashboards and reporting, conduct RCA for recurring issues, and drive proactive improvements
Coordinate with cross-functional teams to ensure reliable service continuity across all business locations
Manage IT operations team performance through training, mentorship, workload planning, and clear accountability
Ensure strong compliance with security tool in day-to-day IT operations
Ensure accurate inventory tracking and asset custodianship across all locations through periodic audits and strict compliance to asset policies
Maintain asset management platform data integrity (Hardware, Software, Licensing), ensuring records are updated in real time
Coordinate with respective BUs for CAPEX/OPEX planning, warranty claims, AMC renewals, billing and disposal governance</div></div><div>
Position Requirement<div>
Bachelor&rsquo;s Degree in Information Technology, Computer Science, or related field; ITIL certification preferred
Minimum 5 years+ of experience in IT Operations with at least 2-3 years in a supervisory/management role
Strong expertise in Helpdesk operations, ticket lifecycle management, and SLA governance using ITSM systems (e.g., ServiceNow)
Hands-on experience with IT asset lifecycle management including inventory control, compliance audits, procurement coordination, and disposal processes
Good understanding of endpoint management, user support technologies, and standard workplace IT solutions (Windows, networks, etc.)
Proven ability to develop and enforce IT SOPs and best practices aligned with ITIL framework
Experience working with security teams to ensure compliance with access management and device protection tools (e.g., MDM/EDR)
Strong leadership, stakeholder management, and vendor coordination skills
Analytical and data-driven mindset with proficiency in reporting using dashboards and KPI tracking tools
Excellent communication skills with ability to work under pressure and manage multiple priorities across distributed locations
Willingness to work after office hours or during weekends if required (campaign, project, activity, etc.)
Willingness to travel occasionally to Daraz locations and support on-site operational requirements.</div></div></div>

Daraz PK-Country Lead - PK-IT

About the Role:We are looking for a Head of Technical Operations &ndash; IT &amp; Network Infrastructure to oversee company operations, lead multiple departments, and manage both on-site and overseas teams. The ideal candidate will have strong leadership, technical, and project management skills, ensuring efficient delivery of IT infrastructure projects and smooth day-to-day operations.Key Responsibilities:<ul><li>Manage multiple departments including Network, Support, Cloud, and Projects.</li><li>Ensure compliance with IT standards, cybersecurity policies, and regulatory requirements.</li><li>Oversee company-wide systems, operations, and project delivery locally and overseas.</li><li>Lead and coordinate on-site and remote engineers for timely project completion.</li><li>Collaborate with clients, vendors, and international partners for smooth operations.</li><li>Drive operational efficiency, process improvement, and service excellence.</li><li>Support business growth through strategic planning, innovation, and leadership.</li><li>Monitor company performance, budgets, and KPIs across all departments.</li><li>Plan, execute, and monitor system integration and infrastructure projects.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in IT, Computer Science, Business Administration, or a related field.</li><li>10+ years of experience in IT operations, infrastructure, or project management.</li><li>Proven experience in leading multiple teams and departments across diverse functions.</li><li>Strong knowledge of IT infrastructure, including servers, networks, cloud, and security systems.</li><li>Excellent communication, leadership, and strategic planning skills.</li><li>Experience managing overseas operations or international clients is an advantage.</li><li>Certifications such as PMP, ITIL, or CISSP are preferred.</li><li>Extensive experience with systems integrators and Microsoft/Cisco or other system/network partners, managing complex multi-site infrastructure projects.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you available to start immediately? If not, what is your notice period?</li><li>Where are you located?</li><li>Do you have any disabilities or medical issues that we should be aware of?</li><li>What is your current salary package? </li><li>How many years of experience do you have in IT operations or service management?</li><li>Have you managed one or multiple departments? If yes, which ones and how many staff?</li><li>Have you ever done any business or been involved in any business activities? </li><li>Have you managed clients/customers as a vendor? If yes, what the service was getting delivered to customer and what was your role?</li><li>How many years of experience do you have working with IT distributors or vendors?</li></ul>Work Location: In person

Head of Technical Operations – IT & Network Infrastructure

Mashreq

<div>
 
 
 Job Purpose
 
 
 
 Ensure the smooth operation and continuous improvement of multiple critical applications within Pakistan Digital Retail Banking (PK DRB). Oversee the management of both Run and Change activities for these applications, ensuring maximum availability, stability, and performance. Coordinate with business and technical teams to address issues, implement changes, and provide comprehensive support to the business. Ensure compliance with organizational policies and procedures. Prepare and present regular status reports to management and stakeholders on support and change management activities. Provide training and knowledge transfer to team members and stakeholders.
 
 
 
 
 
 
 Key Result Areas
 
 
 <ul>
 <li>
 Ensure timely resolution of support tickets for all managed applications.
 </li>
 <li>
 Monitor system performance and ensure maximum availability and stability of all managed applications.
 </li>
 <li>
 Manage and support change management processes &amp; prioritisation, QPMs etc. to ensure smooth implementation of changes.
 </li>
 <li>
 Ensure the team provides comprehensive UAT support to the business, ensuring all test cases are executed and issues are resolved.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures in all support and change management activities.
 </li>
 <li>
 Support HQ team in system maintenance activities and ensure smooth operations during maintenance windows.
 </li>
 <li>
 Provide training and knowledge transfer to team members and stakeholders to ensure continuity of support.
 </li>
 <li>
 Identify and implement system improvements to enhance performance and reduce complexity.
 </li>
 <li>
 Prepare and present regular status reports to management and stakeholders on support and change management activities.
 </li>
 </ul>
 
 
 
 
 
 Operating Environment, Framework and Boundaries, Working Relationships
 
 
 <ul>
 <li>
 Lead the Development of all business requirements and ensure the effective participation of team for project activities and required deliverables.
 </li>
 <li>
 Would be interacting with the higher level management &amp; senior business users to understand their requirements and automation needs.
 </li>
 <li>
 Effective Co-ordination with business and HQ stakeholders to manage their expectation.
 </li>
 <li>
 Foster collaboration with business units, internal teams, and technology stakeholders, maintaining open communication and alignment.
 </li>
 <li>
 Adhere to organizational policies, compliance, and procedures, ensuring effective participation in project activities and deliverables.
 </li>
 <li>
 Provide general administrative support to the team, including, meetings, knowledge transfer and Timesheet reporting, preparation of weekly status report.
 </li>
 <li>
 Track performance of individuals in team and conduct performance appraisals on periodic basis.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Lead the team in effectively managing and resolving crises, ensuring minimal disruption to business operations.
 </li>
 <li>
 Develop and implement crisis management plans and protocols to handle unexpected issues promptly and efficiently.
 </li>
 <li>
 Conduct thorough root cause analysis to identify the underlying issues causing system or process failures in coordination with respective application owners.
 </li>
 <li>
 Ensure clear and effective communication with users regarding system issues, updates, and resolutions.
 </li>
 <li>
 Collaborate with business and technical teams to address and resolve post-production issues effectively.
 </li>
 <li>
 Break down complex business requirements and identify relevant information and options for optimized solutions.
 </li>
 <li>
 Investigate and understand the cause of SIT/UAT defects raised. Recommend solutions to system or process obstacles.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority &amp; Responsibility
 
 
 <ul>
 <li>
 Prioritization of change for all PKDRB related requirements in liaison with App Owners.
 </li>
 <li>
 Consult with the Head of OPS &amp; Tech for critical or high-impact decisions to ensure alignment with organizational goals.
 </li>
 <li>
 Use effective judgment to weigh different options and achieve better results within appropriate timeframes.
 </li>
 <li>
 Proactively highlight any concerns affecting workplace deliverables to ensure timely resolution.
 </li>
 </ul>
 
 
 
 
 
 Knowledge, Skills and Experience
 
 
 <ul>
 <li>
 12+ years of relevant experience in IT with production &amp; development support experience.
 </li>
 <li>
 Good oral / written communication skills.
 </li>
 <li>
 Hands-on experience and good experience on System of records.
 </li>
 <li>
 Experience of managing Core Banking or Prime modules would be of great advantage.
 </li>
 <li>
 Thorough knowledge of Retail Tech functions.
 </li>
 <li>
 Various project experience working with Nadra, Onelink, Euronet etc. &amp; schemes like Visa, MasterCard, JCB, Amex, Diners.
 </li>
 <li>
 Experience on DevOPS is an advantage.
 </li>
 </ul>
 
 
</div>

Senior Manager Retail Tech Support (Mashreq Digital Bank Pakistan)

Ortak Consultants

HIRING: ASSISTANT IT MANAGERA client of Ortak Consultants (Pvt.) Limited is hiring an Assistant IT Manager for their office in Karachi.Industry: Manufacturing / Construction MaterialsLocation: Clifton, KarachiKey Responsibilities:- Manage IT infrastructure, systems administration, and network operations- Hands-on experience with VMware ESXi / vCenter and Microsoft Azure- Strong command over Microsoft Office 365 suite &amp; Active Directory- Handle networking, firewalls, backup solutions, and IT troubleshooting- Documentation, technical reporting, and system maintenance- Experience with SAP B1 / SUSE, CCTV administration, cable laying &amp; maintenanceMust Have:- Bachelor&rsquo;s degree in IT, Computer Science, or a related field- 3&ndash;5 years of experience in IT infrastructure or system administration- Strong communication and problem-solving skillsHow to Apply:Interested candidates may send their resumes to careers@ortakconsultants.com by mentioning &ldquo;Assistant IT Manager&rdquo; in the subject line.Job Type: Full-timeWork Location: In person

ASSISTANT IT MANAGER

Together

The IT Assistant Manager supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirementsKey Responsibilities<ul><li>Possess a strong understanding of D-Base and E-Sales software.</li><li>Allocate data to the sales team based on instructions from Country Head.</li><li>Perform data analysis and generate graphs and reports.</li><li>Update databases by adding new companies and campaigns as directed.</li><li>Download and upload business line call records weekly; coordinate with the network manager.</li><li>Prepare weekly and monthly reports for the sales team.</li><li>Monitor website performance and speed; suggest improvements if required.</li><li>Identify technical or operational issues and provide effective solutions.</li><li>Recommend improvements for systems and processes.</li><li>Train and update new interns on D-Base and E-Sales software.</li><li>Conduct regular training sessions for existing staff.</li><li>Understand the significance of dispatch processes and ensure proper execution.</li><li>Analyze the database for better solutions and improvements.</li><li>Perform any other tasks assigned by the HOD or management.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Strong knowledge of database management, reporting tools, and IT systems.</li><li>Proficiency in MS Office, particularly Excel and reporting functions.</li><li>Good problem-solving, communication, and coordination skills.</li><li>Strong organizational skills with the ability to manage multiple tasks.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

IT Support

Explore 1643+ It operations manager in Karachi this December. Find roles across top companies and apply now to boost your career.

1643 it operations manager jobs IN Karachi

Technical Operations / Business Manager

Daraz PK-Country Lead - PK-IT

Daraz PK-Country Lead - PK-IT

Head of Technical Operations – IT & Network Infrastructure

Senior Manager Retail Tech Support (Mashreq Digital Bank Pakistan)

ASSISTANT IT MANAGER

IT Support