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it service desk supervisor

Ford Agency

<div></div><div><div><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
</div><div><div><div>Posted March 03, 2026
</div><div>Compensation Starting at $100,000 annually
</div><div>LocationWashington D.C.</div>
<div>Job Type Direct Hire
</div><div>Industry Legal
</div></div></div><div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<div>The Ford Agency is searching for an IT Service Desk Supervisor to join the DC office of a global law firm. This role will manage the daily operations of the firm's service desk and monitor efficiency and team performance. This is a great opportunity for someone with a solid IT help desk supervisory experience who has at least 1 year of experience working in a law firm or professional services firm.<br>
<br>
Responsibilities Include:
<ul><li>Supervise and mentor help/service desk analysts</li>
<li>Develop and implement policies and procedures to streamline processes</li>
<li>Ensure all procedures and policies maintain full compliancy</li>
<li>Evaluate and recommend new technologies based on business needs</li>
<li>Directly handle escalated issues working closely with IT team</li>
</ul>Qualifications Include:
<ul><li>Associate's Degree</li>
<li>3+ years of IT experience, law firm or professional services firm preferred</li>
<li>Prior supervisory experience required</li>
<li>Experience building frameworks for service level standards</li>
<li>Professional communication skills</li>
<li>Strong problem solving skills and ability to work well in a fast paced environment with competing priorities</li>
</ul>
<br>
<b>Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.</b><br>
<br>
<i>The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.</i></div></div></div></div>
<br><div><div><div><h2 class="jobSectionHeader"><b>We </b><b>listen, ask </b><b>key questions, and </b><b>refine</b><b> the process</b></h2><p><br>
Our refined process has led our team to consistent success in recruiting for the area&rsquo;s discerning business market.</p><p>
We ensure our clients&rsquo; priorities, role requirements, company culture, and objectives are taken into consideration for every search. We have an extensive pool of talent to quickly identify strong candidates for your open positions, taking the burden of time and energy off your shoulders.
</p><p>We do the same for candidates, actively listening to career desires and goals during each interview, and presenting realistic options and timelines for employment.</p><p>
Clients and candidates alike find our recruiting services refreshing and reliable.</p></div></div></div>

IT Service Desk Supervisor

HHM Hotels

<div><div><p><b>Opportunity:Host</b></p>
<p>
Act as host providing guests with a full range of individualized service during hotel stay.</p>
<p><b>
Potential Career Path</b></p>
<p>
Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</p>
<p><b>
Position Requirements
</b></p><ul><li>Greet, register, and assign rooms to guests of the hotel.</li>
<li>Verify customers' credit, and establish payment method.</li>
<li>Makeand confirm external reservations for dinner, entertainment, and transportation.</li>
<li>Compute bills, collect payments, and make change for guests.</li>
<li>Answer hotel phone and handle guest requests and inquiries.</li>
<li>Transmit and receive messages, using telephones or PMS system.</li>
<li>Deposit guests' valuables in hotel safes or safe-deposit boxes.</li>
<li>Perform bookkeeping activities, such as balancing accounts.</li>
<li>Serve food in guest rooms upon request, ensuring a positive in-room dining experience.</li>
<li>Act as a private lounge host.</li>
<li>Practice safe work habits and use required safety equipment.</li>
<li>Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li>
<li>Perform other duties as requested by management.</li>
</ul>
<p><b>Experience</b></p>
<ul>
<li>High School diploma or equivalent preferred.</li>
<li>Previous customer service experience required or equivalent training.</li>
<li>Dynamic, engaging and passionate personality with the ability to multi-task.</li>
</ul>
<p><b>HHM Hotels Benefits and Perks</b></p>
<ul>
<li>Competitive wages for full time and part time opportunities</li>
<li>Medical, Dental and Vision Health Insurance</li>
<li>Paid Time Off</li>
<li>401k Company Match</li>
<li>Daily Pay</li>
<li>Free Basic Life Insurance</li>
<li>24/7 access to TELUS Health, a confidential work-life resource.</li>
<li>Travel Discounts</li>
<li>Commuter Transit and Commuter Parking Benefits</li>
<li>Employee Assistance and Wellness Program</li>
<li>Educational/Professional Development</li>
<li>Referral Bonus Program</li>
</ul>
<p><b>Work Environment and Context</b></p>
<ul>
<li>Work schedule varies and may include working on holidays, and weekends.</li>
<li>Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.</li>
</ul>
<p><b>What We Believe</b></p>
<p>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</p>
</div><p>
Managed by HHM Hotels</p></div>

Gallery Host

Hyatt Place Washington DC NoMa

<div>Overview:
<div><b>
Opportunity: Host</b></div><div></div><div><br>
Act as host providing guests with a full range of individualized service during hotel stay.</div><div><b><br>
Potential Career Path</b>
</div><div>Front Desk Supervisor or Sales Coordinator &ndash; Front Office Manager or Sales Manager</div><div><b><br>
Position Requirements
</b></div><ul><li>Greet, register, and assign rooms to guests of the hotel.</li><li>
Verify customers' credit, and establish payment method.</li><li>
Make and confirm external reservations for dinner, entertainment, and transportation.</li><li>
Compute bills, collect payments, and make change for guests.</li><li>
Answer hotel phone and handle guest requests and inquiries.</li><li>
Transmit and receive messages, using telephones or PMS system.</li><li>
Deposit guests' valuables in hotel safes or safe-deposit boxes.</li><li>
Perform bookkeeping activities, such as balancing accounts.</li><li>
Serve food in guest rooms upon request, ensuring a positive in-room dining experience.</li><li>
Act as a private lounge host.</li><li>
Practice safe work habits and use required safety equipment.</li><li>
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.</li><li>
Perform other duties as requested by management.</li></ul><div><b>
Experience</b></div><ul><li>
High School diploma or equivalent preferred.</li><li>
Previous customer service experience required or equivalent training.</li><li>
Dynamic, engaging and passionate personality with the ability to multi-task.</li></ul><div><b>
HHM Hotels Benefits and Perks</b></div><br>
<div></div><ul><li>
Competitive wages for full time and part time opportunities</li><li>
Medical, Dental and Vision Health Insurance</li><li>
Paid Time Off</li><li>
401k Company Match</li><li>
Daily Pay</li><li>
Free Basic Life Insurance</li><li>
24/7 access to TELUS Health, a confidential work-life resource.</li><li>
Travel Discounts</li><li>
Commuter Transit and Commuter Parking Benefits</li><li>
Employee Assistance and Wellness Program</li><li>
Educational/Professional Development</li><li>
Referral Bonus Program</li></ul><div></div><div><b><br>
Work Environment and Context</b></div><ul><li>
Work schedule varies and may include working on holidays, and weekends.</li><li>
Requires standing for extended periods, walking, pushing, lifting up to 25, bending and reaching.</li></ul><div><b>
What We Believe</b></div><div></div><div><br>
People Are Our Capability &ndash; Hearts That Serve &ndash; Only Excellence &ndash; Stay Nimble - Own It</div>
About Us :
<div>
HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.</div><div></div><div><br>
To see other opportunities at this location, click here.</div></div>

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work shift is Wednesday - Sunday, 3:00pm -1130pm and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC.</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
ITIL Foundation - ITIL - ITIL</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

NuAxis Innovations

<div>
 <strong>
  We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
  <br/>
  <br/>
 </strong>
 <strong>
  Technology is our Passion. People are our Purpose.
  <br/>
  <br/>
 </strong>
 We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
 <br/>
 <br/>
 We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated
 <strong>
  Help Desk Specialist I s
 </strong>
 for a Full-Time position.
 <br/>
 <br/>
 <strong>
  Job Summary:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist must apply fundamental concepts, processes, practices, and procedures on technical assignments. Must perform work that requires practical experience and training. Work is performed under the supervision and serves as the primary IT Customer Support interface between WMATA IT departments and all WMATA end-users
 <br/>
 <br/>
 <strong>
  Essential Functions:
  <br/>
  <br/>
 </strong>
 The Help Desk Specialist's activities include but are not limited to:
 <br/>
 <br/>
 <ul>
  <li>
   Provide 24x7x365 coverage for all Tier I customer-related issues.
  </li>
  <li>
   Intercept and initiate resolution of IT customer service requests via telephone, chat, or e-mail.
  </li>
  <li>
   Log service tickets for every customer interaction regardless of the mode of communication (email, phone, or chat).
  </li>
  <li>
   Troubleshoot, triage, and resolve service requests over the phone and/or via remote access.
  </li>
  <li>
   Escalate issues reported by WMATA's VIPs
  </li>
  <li>
   Report critical issues, which fall under WMATA's critical incident criteria to the designated incident management team. A non-Disclosure Agreement (NOA) required to release this criterion.
  </li>
  <li>
   Escalate to other support entities when unable to resolve within Service Level Agreement (SLA).
  </li>
  <li>
   Escalate to other support entities when an issue requires a higher level of technical skills.
  </li>
  <li>
   Ensure trouble tickets are addressed in a timely fashion in accordance with WMATA designated SLAs.
  </li>
  <li>
   Identify trouble ticket trends, escalate identified problems to supervisory personnel, and perform problem management to ensure problems are addressed in a timely fashion.
  </li>
  <li>
   Document service-related issues and proposed resolutions for inclusion in the ITCS knowledge base.
  </li>
  <li>
   Manage incidents, Problems, and Service Requests.  Use standard ITSM ticket system (example CA Service Delivery ) for handling tickets.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education
  </li>
  <li>
   High school diploma or GED (minimum requirement)
  </li>
  <li>
   Associate degree in IT, Computer Science, or related field (preferred but not required)
  </li>
  <li>
   Technical Skills
  </li>
  <li>
   Basic understanding of computer hardware (e.g., desktops, laptops, peripherals)
  </li>
  <li>
   Familiarity with operating systems
  </li>
  <li>
   Windows (most common)
   <br/>
   <br/>
  </li>
 </ul>
 Understanding of troubleshooting steps, including:
 <br/>
 <br/>
 <ul>
  <li>
   Software installation / uninstallation
  </li>
  <li>
   Password resets
  </li>
  <li>
   Network connectivity issues
  </li>
  <li>
   Printer issues
   <br/>
   <br/>
  </li>
 </ul>
 Knowledge of common applications, such as:
 <br/>
 <br/>
 <ul>
  <li>
   Microsoft 365 (Outlook, Word, Teams, OneDrive)
  </li>
  <li>
   Web browsers
  </li>
  <li>
   VPN clients
  </li>
  <li>
   Customer Service Skills
  </li>
  <li>
   Strong communication skills
  </li>
  <li>
   Ability to explain technical issues in simple, clear language
  </li>
  <li>
   Patience and professionalism
  </li>
  <li>
   Experience in customer service (retail, call center, etc.) is often acceptable if no IT experience
  </li>
  <li>
   Soft Skills
  </li>
  <li>
   Problem-solving mindset
  </li>
  <li>
   Attention to detail
  </li>
  <li>
   Ability to follow standard operating procedures (SOPs)
  </li>
  <li>
   Organizational skills and ability to document tickets clearly
  </li>
  <li>
   Experience
   <br/>
   <br/>
  </li>
 </ul>
 0&ndash;1 year of IT + basic technical competency
 <br/>
 <br/>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <strong>
  Certifications (Often Preferred, Not Required)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   CompTIA A+ &ndash; the most recognized entry ‑ level IT certification
  </li>
  <li>
   CompTIA IT Fundamentals (ITF+) &ndash; great for beginners
  </li>
  <li>
   Microsoft 365 Certified: Fundamentals &ndash; helpful for MS-based environments
  </li>
  <li>
   HDI Customer Service Representative &ndash; customer support&ndash;specific credential
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
  <br/>
  <br/>
 </strong>
 <strong>
  Our Profile:
  <br/>
  <br/>
 </strong>
 We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them.
 <strong>
  Learn More
 </strong>
 <strong>
  .
  <br/>
  <br/>
 </strong>
 NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation.
 <strong>
  Learn More
 </strong>
 about our Benefits and Culture!
 <br/>
 <br/>
 #NAI #DICE
</div>


Help Desk Specialist I

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to serve as a critical component of our nation&rsquo;s safety and security. Make an impact by using your expertise to protect our country from threats.</p><p>
Job Description</p><div><p>
GDIT is seeking a Help Desk Specialist for 24x7x365 service desk support for a Federal customer in Washington, DC. This position is under an IT modernization and sustainment program within a component agency of the Department of Homeland Security (DHS). This position will report directly to the Service Desk Manager or a Shift Lead. In order to more effectively achieve its mission objectives, the component agency must provide technical support to end users to ensure systems are operating with optimal performance, security, and usability. The candidate will conduct all necessary technical Service Desk support activities to ensure systems are strong, robust, and perform up to standard.</p><p></p><p>
The work hours for this position is 11:00pm - 7:30am Sunday - Thursday and candidate must be onsite</p><p></p><p>
The work location is near Gallery Place Metro station or Metro Center in Washington, DC. Candidate must be able to work onsite</p><p></p><p>
 HOW JOB TITLE WILL MAKE AN IMPACT</p><ul><li>
The Help Desk Specialist will: Provide user support and customer service on company supported computer applications and platforms, use a ticketing system (ServiceNow) to document and create all incoming Incident and Service Requests, troubleshoot issues and advise on appropriate action, ensure prompt resolution of issues, escalate issues to Tier 2 or shift lead, track all issues to closure, respond to user requests via phone and email.</li></ul><p></p><p>
 WHAT YOU&rsquo;LL NEED TO SUCCEED</p><ul><li>
The applicant must have a technical background</li><li>
Experience working on service desk teams supporting IT services (Desired)</li><li>
Experience in working with a ticketing system, such as Remedy, SCSM, ServiceNow, etc&hellip; (Desired)</li><li>
The ability to resolve technical and other types of issues with little oversight</li><li>
Strong oral and written communications skills</li><li>
Technical certifications (Desired)</li><li>
3 years relevant experience with an Associates degree or in lieu of a degree is acceptable</li><li>
Technical degree preferred</li><li>
Contract requires US Citizenship and the candidate must be able to obtain a public trust.</li></ul><p></p><p>
GDIT IS YOUR PLACE:</p><ul><li>
401K with company match</li><li>
Comprehensive health and wellness packages</li><li>
Internal mobility team dedicated to helping you own your career</li><li>
Professional growth opportunities including paid education and certifications</li><li>
Cutting-edge technology you can learn from</li><li>
Rest and recharge with paid vacation and holidays</li></ul><p></p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
4 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification<p>
ITIL Foundation - ITIL - ITIL</p><p>
CompTIA - Security+ - CompTIA - CompTIA</p><p>
Azure Fundamentals (AZ-900) - Microsoft - Microsoft</p></div><div></div><div>
Travel Required<div>
None</div></div><div></div><div>
Citizenship<div>
U.S. Citizenship Required</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely hourly rate for this position is between $25.63 - $29.90. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Help Desk Technical Support - Shift 11:00pm - 7:30am Sunday - Thursday - Secret or TS preferred

KeenLogic

<div>
 <strong>
  Tier I Help Desk Agent
  <br/>
  <br/>
 </strong>
 KeenLogic is seeking to hire a Tier I Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years), offering long-term stability and growth.
 <br/>
 <br/>
 Work will be performed on-site at Senate facilities in Washington, DC, and other approved Senate locations as required. This is a full-time position o&fflig;ering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance.
 <br/>
 <br/>
 Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide frontline technical support for routine software, hardware, and connectivity issues, ensuring courteous and timely resolution or escalation.
 <br/>
 <br/>
 <strong>
  Quali&filig;cations
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must be able to pass a Senate background check and must be eligible for Senate Office building access
  </li>
  <li>
   3+ years of IT support experience
  </li>
  <li>
   Strong customer service skills
  </li>
  <li>
   One of the following certifications: ITIL, Security+, HP, Apple, Microsoft
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides Tier I technical support for software, hardware, and network issues by performing initial problem diagnosis and guiding users through step-by-step solutions, or by applying established procedures to resolve first-tier support issues
  </li>
  <li>
   Uses automated information systems and ticketing tools to analyze routine situations and document incidents, requests, troubleshooting steps, and resolutions
  </li>
  <li>
   Reviews incoming service requests (computer-generated, phone, email, or in person), sorts, codes, and prioritizes them for proper action in accordance with established procedures and service level agreements
  </li>
  <li>
   Resolves issues within defined Tier I scope or escalates to more senior technical support as necessary, ensuring accurate handoff and documentation
  </li>
  <li>
   Supports users by fulfilling individual requests for information and providing basic training on available systems, applications, and tools
  </li>
  <li>
   Conducts technical research using approved knowledge bases, documentation, and other information sources to support requests related to ongoing programs
  </li>
  <li>
   Interacts, coordinates, and escalates issues to other team members to ensure timely resolution of the underlying issue
  </li>
  <li>
   Serves as the first point of contact for IT support requests and provides professional, customer-focused assistance in a high-visibility environment
  </li>
  <li>
   Verifies user identity and authorization prior to performing support actions in accordance with security policies
  </li>
  <li>
   Performs basic account support functions, including password resets and access-related assistance, following approved security procedures
  </li>
  <li>
   Identifies recurring issues or trends and communicates them to senior staff for awareness and potential resolution
  </li>
  <li>
   Maintains awareness of known issues, system outages, and planned maintenance to provide accurate and consistent communication to users
  </li>
  <li>
   Assists with basic device setup and onboarding activities as directed
  </li>
  <li>
   Contributes to the knowledge base by documenting solutions and approved workarounds
  </li>
  <li>
   Adheres to security, confidentiality, and acceptable use policies at all times
   <br/>
   <br/>
  </li>
 </ul>
 Powered by JazzHR
</div>


Tier I Help Desk Analyst

Explore 503+ It service desk supervisor in Washington this March. Find roles across top companies and apply now to boost your career.

503 it service desk supervisor jobs In Washington

IT Service Desk Supervisor

Gallery Host

Gallery Host

Help Desk Technical Support - Shift Wednesday - Sunday, 3:00pm -11:30pm- US Citizenship required

Help Desk Specialist I

Help Desk Technical Support - Shift 11:00pm - 7:30am Sunday - Thursday - Secret or TS preferred

Tier I Help Desk Analyst