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customer service manager airport ramp operations

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Ramp Operations

Skyward Aviation

<p><b>Job Overview</b><br/>As a Line Service Technician, you will play a crucial role in ensuring the safe and efficient operation of aircraft services. Under the direction and guidance of the FBO Manager and Lead Line Service Technician, the Line Service Technician is responsible for all line service tasks of the Fixed Base Operations at the Washington County Airport.  This is a safety-sensitive position and is subject to FAA/DOT drug and alcohol testing guidelines.</p><p><b>What you&rsquo;ll do</b></p><ul><li>Complete airport FBO training programs and updates as they become available.</li><li>Assist in the preventative maintenance of the airport terminal and all associated facilities utilized by the FBO operations.</li><li>Maintain daily record keeping as assigned, including but not limited to, daily fuel quality testing and any additional testing required by the Phillips 66 Quality Assurance Fuel Program.</li><li>Perform all standard Line Service Technician duties.</li><li>Park and greet all arriving aircraft.</li><li>Marshall all aircraft arriving/departing ramp area.</li><li>Provide lavatory and water service as requested.</li><li>Perform the daily maintenance and cleaning of mobile fueling equipment.</li><li>Safely operate fuel trucks, aircraft tugs, lavatory, GPU, and De-ice carts.</li><li>Assist with customer service duties as required.</li><li>Perform janitorial and light-duty maintenance of the airport terminal and all associated facilities utilized by the FBO operations.</li><li>Assist with general cleaning and clearing of debris from ramp, building and customer areas.</li><li>Assist with wing-walking duties as required.</li><li>Assist passengers and/or crew with baggage/cargo as needed.</li><li>Assist the maintenance department with preventative and aircraft maintenance as necessary.</li><li>Perform other duties as assigned.</li></ul><p><b>Education, Experience, Critical Skills</b></p><ul><li>Must be self-motivated and willing to work unsupervised and independently.</li><li>Must be tactful, courteous and conscience of client needs.</li><li>Must be able to lift 50 pounds and work in various weather conditions, such as snow, sleet, rain and hot/cold temperatures.</li><li>Work rotating weekly schedules, weekends and holidays.</li><li>Wear the FBO supplied uniform and maintain a crisp and clean looking appearance at all times.</li></ul><p><b>Equipment</b></p><ul><li>Radio</li><li>Towing equipment</li><li>Fuel trucks</li><li>Fuel testing equipment</li><li>Ramp equipment (chocks, gloves, vest, light sticks, hearing protection, etc.)</li><li>Copier</li><li>Telephone</li><li>Calculator</li></ul><p><b>Working Conditions</b></p><ul><li>Will work outdoors in all seasons and weather.</li><li>Constant physical activity including lifting, bending, stretching &amp; reaching.</li></ul><p><b>Benefits</b></p><ul><li>Competitive pay commensurate with experience</li><li>Professional development and advancement opportunities within Skyward&rsquo;s growing organization</li></ul><p>Job Type: Part-time</p><p>Pay: From $20.00 per hour</p><p>Expected hours: 10 &ndash; 20 per week</p><p>Benefits:</p><ul><li>Flexible schedule</li><li>On-the-job training</li><li>Opportunities for advancement</li></ul><p>Application Question(s):</p><ul><li>Do you live within 45 minutes of the Washington County Airport?</li></ul><p>Work Location: In person</p>

Line Service Technician- Part Time

Parker Hannifin

<div><p><b>Position Summary</b>
</p><p>Position Summary:</p><p>
Responsible for field programming, installation, and training for electronics. Coordinates technical issues with internal and external customers. These activities may include but are not limited to specifying products, processing product repairs, and troubleshooting existing product installations. Interacts with manufacturing, engineering, accounting, and customer service personnel, as well as the members of the technical support and technical services departments. Troubleshoot customer problems in cooperation with sales and distribution.</p><p>
This position does Not Have Direct Reports</p><p>
Job Description:</p><p>
Parker is seeking an experienced Technical Support Specialist for our growing electronic refrigeration business. This is a U.S.-based remote role, preferably centrally located in the Southwest or Northeast near a major airport.</p><p>
Tasks and Responsibilities:</p><ul><li>Program controllers and start up control to ensure proper operation.</li><li>Troubleshoot control issues at start up and after installation.</li><li>Study schematics, manuals, work instructions and other specifications to understand installation, maintenance and repair procedures at both OEM's and end-users.</li><li>Be familiar with various electronic temperature controllers.</li><li>Working knowledge of refrigeration temperature /pressure-based systems and all standard refrigeration components.</li><li>Considerable hands-on experience (minimum 5 years).</li><li>Be able to operate electronic supermarket control systems to demonstrate equipment and to analyze malfunctions.</li><li>Contact customers directly via phone or remote desktop connections to research and diagnose issues.</li><li>Travel to customer sites as needed to carry out installation/commissioning, repairs, maintenance, and training.</li><li>Complete service reports and communicate results of service activity to the customers.</li><li>Evaluate the performance of refrigeration, HVAC, building automation systems.</li><li>Instruct and train customers on proper system usage of building automation systems and controls.</li><li>Follow up on all open issues as directed and work to provide solutions to the customers.</li></ul><p><b>
Responsibilities</b>
</p><p>Skills, Knowledge, and Abilities:</p><ul><li>Ability to read and interpret various electrical schematics, wiring diagrams and reference manuals.</li><li>Knowledge of basic electronic theory.</li><li>Knowledge of refrigeration, HVAC operations and theory.</li><li>Ability to troubleshoot building automation systems and controls.</li><li>Proficient use of Microsoft Windows and Excel.</li><li>Knowledge of data communication and writing practices.</li><li>Understanding of sensors and components used with building automation systems and controls.</li><li>Ability to use a Multi Meter to troubleshoot control processes.</li></ul><p>
</p><p>Essential Functions:</p><ul><li>
Ability to program and start up refrigeration HVAC and building automation systems and controls.</li><li>
Specifies proper product for customer applications in response to direct customer contact or indirect customer contact through a Territory Manager or Customer Service Representative.</li><li>
Coordinates product return for service or credit.</li><li>
Assist customers with troubleshooting non-performance installed products.</li><li>
Liaison with Service Department to authorize warranty repairs, solicit customer purchase orders for non-warranty repairs and inform customers of installation issues which need to be rectified for proper operation of the product.</li><li>
Liaison with Manufacturing and Engineering Departments on matters regarding product performance, product design and product quality. Participate regularly in the Customer Concerns and Satisfaction team. Provides input in new product design and development.</li><li>
Supports Accounting Department in confirming disposition of credit for returned product.</li><li>
Supports Customer Service Department in technical matters beyond the scope of the Customer Service Representative function.</li><li>
Assists in the training of new Territory Managers, new Customer Service Representatives, and new Field Service personnel.</li></ul><p><b>
Qualifications</b>
</p><ul><li><p>Minimum five (5) years of experience in commercial / retail refrigeration systems service/ installation.</p></li><li>
Good organizational, analytical, communication, and interpersonal skills (written and oral).</li><li>
High technical aptitude and experience in mechanical and chemical applications.</li><li>
Ability to travel for customer visits, training and for personal development opportunities.</li><li>
Willing to work after hours for emergency customer issues (provide short-term assistance and information to on-call technicians).</li><li>
Working knowledge of general Sales, Marketing, and Business.</li><li>
Influence on decision-making processes.
</li><li>Ability to read technical drawings.</li><li>
Travel estimate 40%; must reside near major airport.</li></ul><p><b>
Equal Employment Opportunity</b>
</p><p>Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import &amp; export regulations.<br>
<br>
(&ldquo;Minority / Female / Disability / Veteran / VEVRAA Federal Contractor&rdquo;)</p><p>
If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees &amp; Job Applicants | U.S. Equal Employment Opportunity Commission</p></div>

HVAC / Refrigeration Tech Support Specialist (Remote)

Kaiva Tech

<div><p>Kaiva Tech, LLC is seeking a <b>Case Management Team Lead</b></p><p><b>
Reports To</b>: Program Manager</p><p><b>
Location</b>: Remote</p><p><b>
Schedule</b>: Monday &ndash; Friday</p><p><b>
Hours</b>: Full-time, 40-hours/week</p><p><b>
FLSA Status</b>: Hourly, Nonexempt</p><p><b>
Clearance:</b> Public Trust</p><p><b>
Position Summary:</b></p><p>
The Case Management Team Lead supports Department of Education, Federal Student Aid (FSA) Ombudsman by overseeing a team of Regulatory Case Analysts responsible for reviewing, analyzing, and resolving complex consumer financial and regulatory cases. This role provides day-to-day operational leadership, ensures adherence to quality and service level standards, and drives analyst performance within a structured, performance-based contract environment. The Case Management Team Lead monitors production throughput, coaches staff, manages escalations, and collaborates closely with Quality Assurance personnel to maintain contractual accuracy standards.</p><p><b>
Essential Duties and Responsibilities:</b></p><ul><li><p>
Provide daily supervision and operational oversight of assigned Regulatory Case Analysts.</p></li><li><p>
Monitor individual and team caseloads to ensure productivity and service level requirements are consistently achieved.</p></li><li><p>
Review complex or escalated cases and provide authoritative guidance on regulatory interpretation and case resolution.</p></li><li><p>
Support analysts in the accurate application of federal statutes, regulations, and internal policies to case determinations.</p></li><li><p>
Ensure adherence to documentation standards and structured analytical writing expectations.</p></li><li><p>
Partner with Quality Assurance staff to address quality findings and implement corrective or preventive actions.</p></li><li><p>
Conduct regular performance check-ins and deliver constructive coaching and feedback.</p></li><li><p>
Identify performance trends, workflow inefficiencies, or training gaps and escalate issues as appropriate.</p></li><li><p>
Assist with onboarding, mentoring, and developing new analysts during training and ramp-up periods.</p></li><li><p>
Contribute to the development and refinement of internal processes, job aids, and procedural documentation.</p></li><li><p>
Submit Monthly Status Reports on a regular basis, as required.</p></li><li><p>
Complete required compliance training as assigned.</p></li><li><p>
Other duties as assigned.</p></li></ul><p></p><p><b><br>
Knowledge and Critical Skills:</b></p><ul><li><p>
Comprehensive understanding of regulatory case management, adjudication, and consumer complaint resolution frameworks.</p></li><li><p>
Demonstrated expertise in interpreting and applying regulatory or policy guidance to complex factual scenarios.</p></li><li><p>
Proven leadership capability with experience supervising, mentoring, or developing professional staff.</p></li><li><p>
Advanced analytical writing proficiency and the ability to evaluate structured case determinations for accuracy and completeness.</p></li><li><p>
Capacity to identify operational risks and implement corrective actions proactively.</p></li><li><p>
Exceptional written and verbal communication skills across multiple stakeholder levels.</p></li><li><p>
Meticulous attention to detail and unwavering commitment to documentation integrity.</p></li><li><p>
Proficiency in Microsoft Office Suite applications.</p></li></ul><p></p><p><b><br>
Education &amp; Work Experience:</b></p><ul><li><p>
Bachelor's degree in Business, Public Administration, Legal Studies, Finance or related field.</p></li><li><p>
Minimum of 5 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree.</p></li><li><p>
Experience managing productivity metrics and performance standards in deadline-driven environments.</p></li><li><p>
Hands-on experience working within a CRM or case management system (Salesforce preferred).</p></li></ul><p></p><p><b><br>
Certifications, Licenses:</b></p><p>
N/A</p><p></p><p><b><br>
Special Requirements:</b></p><ul><li>
Must be a U.S citizen.</li><li>
Must be able to obtain and maintain Public Trust level clearance.</li></ul><p><b>
Work Environment:</b></p><p>
Employee will primarily work remotely in a professional home office environment with standard computer and communications equipment. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.</p><p><b>
Physical Demands:</b></p><p>
To successfully perform the essential functions of the job, the employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and may be required to provide recommendations, summaries and/or reports in written format. Must be able to effectively communicate with others verbally and in writing. Employee must be able to lift and/or move moderate amounts of weight, typically up to 20 pounds. Regular and predictable attendance is essential.</p></div>

Case Management Team Lead

U.S. Department of Veterans Affairs

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Are you seeking a better work-life balance? Join an exceptional organization that prioritizes Veterans for an outstanding career! With over 78 years of serving our nation's Veterans - the Veterans Canteen Service (VCS) is currently seeking a dynamic General Manager for our Washington - DC - VA Medical Center Canteen. Join our fast-paced environment if you have a passion for our Veterans and their families - along with prior multi-unit experience.
 <br/>
 <br/>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 QUALIFICATION REQUIREMENTS: Food Service Operations Expertise: Demonstrated knowledge of food service operations - including the ability to oversee daily functions - improve processes - and resolve complex operational challenges in a regulated - high-volume environment. Culinary Knowledge and Continuous Learning: Working knowledge of formal culinary principles and procedures - typically gained through education or hands-on experience - with the ability to stay current on emerging culinary techniques - trends - and best practices. Food Safety and Regulatory Compliance: Proven knowledge and practical application of food safety standards - including food inspection methods - testing and measurement techniques - FDA Food Code requirements - and HACCP principles to ensure safe and compliant operations. Supply and Inventory Management: Strong understanding of supply management principles - including inventory control - storage - and distribution - to support efficient operations and minimize waste. Communication and Customer Service Skills: Demonstrated ability to communicate effectively both verbally and in writing - build positive working relationships - deliver strong customer service - and utilize computer systems and common office technology effectively.
 <br/>
 <br/>
 Duties
 <br/>
 <br/>
 <ul>
  <li>
   DUTIES: Duties of this position include - but are not limited to: Culinary Standards &amp; Quality Oversight: Serve as the technical and quality expert - ensuring food safety - sanitation - and customer service standards are consistently met across all food operations
  </li>
  <li>
   Monitor compliance - conduct quality control - and implement improvements in menu execution - taste - and presentation
  </li>
  <li>
   Leadership - Direction &amp; Performance Oversight: Provides day-to-day leadership by assigning work - setting clear performance standards - and directing staff in accordance with established policies
  </li>
  <li>
   Monitors work in progress and upon completion to ensure accuracy - timeliness - coordination - and accountability
  </li>
  <li>
   Menu Development &amp; Recipe Innovation: Develop and implement specialized recipes and menus that reflect seasonal - cultural - and dietary needs
  </li>
  <li>
   Introduce modern techniques - equipment - and culinary trends to enhance product quality and customer satisfaction
  </li>
  <li>
   Event Planning &amp; Catering Execution: Plan - coordinate - and execute small- and large-scale catering events - including those for high-ranking officials
  </li>
  <li>
   Ensure resources - staffing - and ingredients are managed to consistently deliver high-quality service
  </li>
  <li>
   Staff Training &amp; Development: Identify training needs - provide or arrange learning opportunities - and coach employees to improve culinary skills - food safety practices - and operational efficiency
  </li>
  <li>
   Food Operations Management &amp; Resource Planning: Coordinate and monitor all aspects of food production - including inventory forecasting - equipment - labor - and ingredient management
  </li>
  <li>
   Provide long-range planning and budget input to optimize operations and support culinary program advancement
  </li>
  <li>
   Customer Experience &amp; Engagement: Ensure exceptional customer service by addressing concerns constructively - implementing feedback from focus groups - and adjusting operations to meet customer expectations while supporting organizational mission goals.
  </li>
 </ul>
</div>


Food Service Specialist - Executive Chef

Metrostar Systems

<div><p>As a<b> Sr. Data Platform Engineer I, </b>you'll work as part of a collaborative and high-performing team providing your expertise to deliver technical solutions within the highest levels of the federal government by providing PostgreSQL expertise supporting highly visible, mission-critical applications; taking deep technical ownership of database platforms; executing disciplined operational practices; and maintaining database stability, performance, and security under constant operational demand.</p>
<p>
We know that you can't have great technology services without amazing people. At MetroStar, we are <b>obsessed </b>with<b> </b>our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.</p>
<p>
If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!</p>
<p><b>
What you'll do:</b></p>
<ul>
<li>Design, administer, and optimize PostgreSQL and Microsoft SQL Server databases in on-premises and cloud environments.</li>
<li>Manage Kubernetes clusters and support containerized database and application operations.</li>
<li>Administer CI/CD pipelines and automation supporting database and application delivery.</li>
<li>Perform database performance tuning, backups, replication, and recovery.</li>
<li>Enforce access controls, auditing, governance, and retention policies.</li>
<li>Manage schemas, indexes, stored procedures, and permissions.</li>
<li>Develop SQL queries and reporting logic; support Power BI reporting needs.</li>
<li>Participate in Agile ceremonies and collaborative delivery activities.</li>
<li>Support production operations with urgency and operational discipline.</li>
<li>Communicate technical risks, issues, and recommendations clearly to stakeholders.</li>
<li>Build and maintain strong customer trust through technical expertise, responsiveness, and reliability.</li>
</ul>
<p><b>What you'll need to succeed:</b></p>
<ul>
<li>Active Top Secret with SCI eligibility security clearance.</li>
<li>Bachelor's degree in Computer Science, or related field, is preferred; relevant experience may substitute.</li>
<li>Certification meeting DoD 8140 (e.g., Security+ or GSEC, or higher).</li>
<li>Certification for database platform (e.g., DP-300, Oracle OCP, or equivalent).</li>
<li>5+ years of experience as a database administrator or engineer.</li>
<li>Experience designing, implementing, managing, and tuning PostgreSQL databases in enterprise environments.</li>
<li>Experience ensuring database performance, availability, and reliability, including capacity planning and performance tuning.</li>
<li>Experience implementing and managing database security controls, including access management and auditing.</li>
<li>Experience performing database backups, recovery, and restore operations, including support for high-availability configurations.</li>
<li>Experience with distributed PostgreSQL solutions (e.g., pgEdge or similar).</li>
<li>Ability to contribute immediately with minimal ramp-up in a mission-critical operational environment.</li>
</ul>
<p>SALARY RANGE: $170,000 - $239,000</p>
<p>
The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:</p>
<ul>
<li>The candidate's professional background and relevant work experience</li>
<li>The specific responsibilities of the role and organizational needs</li>
<li>Internal equity and alignment with current team compensation</li>
<li>This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:</li>
<li><ul><li>Performance-based bonuses</li>
<li>Company-paid training and/or certifications</li>
<li>Referral bonuses</li>
</ul></li>
</ul><div><p><i>To apply for this position, please submit your resume via the form below or through our careers page: </i><i>https://www.metrostar.com/jobs/</i></p>
<p><b>
Application Deadline:</b> Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.</p>
<p><b>
Additional Compensation</b>: This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.</p>
<p><b>
Benefits</b>: All full-time employees are eligible to participate in our benefits programs:</p>
<ul>
<li>Health, dental, and vision insurance</li>
<li>401(k) retirement plan with company match</li>
<li>Paid time off (PTO) and holidays</li>
<li>Parental Leave and dependent care</li>
<li>Flexible work arrangements</li>
<li>Professional development opportunities</li>
<li>Employee assistance and wellness programs</li>
</ul>
<p>Like we said, <b>we are </b>big fans of our people. That's why <b>we offer</b> a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.</p>
<p><b>
Commitment to Non-Discrimination</b><br>
All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.</p>
<p>
 <b>What we want you to know:</b></p>
<p>
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.</p>
<p>
 <b>Not ready to apply now?</b></p>
<p>
Sign up to join our newsletter here.</p></div></div>

Sr. Data Platform Engineer I (6366)

Metropolitan Washington Airports Authority

<div><div>Compensation Grade:</div>
S24<div>
Salary Range:</div>
$140,932.00-$225,491.00<div></div><div>
Opening Date:</div>
February 27, 2026<div></div><div>
Closing Date:</div>
March 28, 2026<div>
Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date.</div><div></div>
Associate General Counsel (HR, Labor Relations &amp; Employment Litigation)<br>
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As the Associate General Counsel (Human Resources (HR), Labor Relations &amp; Employment Litigation), you will provide authoritative legal advice and counsel to executive leadership, Human Resources, and management on complex employment, labor, and workplace matters. This role serves as the Airports Authority&rsquo;s lead legal advisor on employment law compliance, ethics compliance and policy interpretation, labor relations, and employment-related disputes, ensuring legally sound, equitable, and operationally practical outcomes.<br>
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Serves in the Office of General Counsel at the Headquarters Office.<div></div><div>
GENERAL RESPONSIBILITIES</div><div></div><div>
Provides day-to-day legal advice to HR and executive leadership on hiring, discipline, performance management, terminations, reductions in force, workplace investigations, accommodations, leave administration, wage and hour, and workplace conduct matters.</div><div></div><div>
Reviews Authority-wide HR policies, employee handbooks, codes of conduct, and separation or settlement agreements to ensure compliance with federal, state, and local employment and labor laws.</div><div>
Serves as legal advisor in unionized environments, including collective bargaining negotiations, grievance administration, unfair labor practice matters, and proceedings before labor relations boards or similar tribunals.</div><div></div><div>
Provides legal guidance on internal investigations involving employee misconduct, discrimination, harassment, or retaliation, ensuring fair, timely, and defensible processes.</div><div></div><div>
Interprets and applies the Airports Authority&rsquo;s Codes of Ethics for the Board of Directors and employees; advises directors and employees about the application of the Codes of Ethics.</div><div></div><div>
Provides ethics training for directors and employees and ensures that annual financial disclosures and certifications are filed by directors and employees.</div><div></div><div>
Receives and investigates allegations of violations of the Codes of Ethics; serves as primary support staff to the Board of Directors&rsquo; Ethics Review Committee; and recommends revisions to the Codes of Ethics.</div><div></div><div>
Advises leadership on legal risk, compliance trends, and emerging employment and labor law developments and recommends proactive strategies to mitigate organizational risk and support operational priorities.</div><div></div><div>
Monitors and analyzes changes in employment, labor, ethics, and workplace regulations and proposed legislation; drafts the Airports Authority&rsquo;s comments or guidance as needed to protect organizational interests.</div><div></div><div>
Drafts resolutions, briefing materials, and legal memoranda for the Board of Directors and executive leadership on sensitive or high-impact employment and labor matters.</div><div></div><div>
May prepare legal documents, pleadings, discovery requests, and answers in litigation and adversarial administrative proceedings in defense of the Airports Authority against other parties.</div><div></div><div>
Liaises with regulatory agencies, mediators, and governmental entities on employment and labor issues impacting the Airports Authority.</div><div></div><div>
Represents the Airports Authority in adversarial administrative and judicial proceedings. Negotiates or helps negotiate agreements and settlements when in the Airports Authority&rsquo;s best interests.</div><div></div><div>
Directs, evaluates, and manages outside legal counsel in employment and labor matters to ensure quality, cost control, and alignment with the Airports Authority&rsquo;s objectives.</div><div></div><div>
Responds to and advises on Freedom of Information (FOI) requests and records issues related to employment and labor matters.</div><div></div><div>
Stay abreast of developments in employment law, labor relations, benefits compliance, and public sector HR legal trends.</div><div></div><div>
May develop and deliver training for HR professionals, managers, and leadership on employment law compliance, labor relations best practices, workplace investigations, and policy implementation.</div><div></div><div>
Performs related duties as assigned to support the mission and legal needs of the Airports Authority.</div><div>
QUALIFICATIONS</div><div></div><div>
Nine (9) years of progressively responsible experience in the practice of law in the United States, with substantial experience in employment law, labor relations, and litigation or administrative proceedings.</div><div></div><div>
Knowledge of federal, state, and local employment and labor laws, including EEO, wage and hour, collective bargaining, grievance procedures, workplace investigations, and public sector employment regulations.</div><div></div><div>
Ability to draft and review contracts and procurement documents, and provide legal advice related to contract administration and enforcement.</div><div></div><div>
Proven ability to manage employment litigation, direct outside counsel, and represent an organization in mediations, arbitrations, and adversarial administrative proceedings.</div><div></div><div>
Ability to synthesize competing organizational, operational, and legal interests to deliver balanced, practical, and defensible legal solutions.</div><div></div><div>
Ability to manage multiple, complex legal matters concurrently.</div><div></div><div>
Ability to perform complex analyses of data and information and make recommendations.</div><div></div><div>
Strong written and oral communication skills, with emphasis on negotiation and persuasive techniques.</div><div></div><div>
Skill in using computers and modern office and legal research software.</div><div></div><div>
PREFERRED QUALIFICATIONS</div><div></div><div>
Membership in the Virginia Bar.</div><div></div><div>
Specialized professional legal experience in a public sector organization governed by a board of directors or similar governing body, such as airports, transportation authorities, state agencies, or local government entities.</div><div></div><div>
Experience advising HR leadership or labor relations teams in a unionized or highly regulated environment.</div><div></div><div>
Knowledge of and demonstrated experience in at least one of the following areas of law: ethics, freedom of information, business affairs, aviation-related regulatory matters, public finance, construction, public safety or airport security.</div><div></div><div>
EDUCATION</div><div></div><div>
Juris Doctor (J.D.) Degree.</div><div></div><div>
CERTIFICATIONS AND LICENSES REQUIRED</div><div></div><div>
State driver&rsquo;s license in good standing.</div><div></div><div>
Membership in the Virginia Bar or the ability to secure admission within six months of hire, promotion, or placement in the job.</div><div></div><div>
NECESSARY SPECIAL FACTORS</div><div></div><div>
Membership in the Virginia Bar must be maintained.</div><div></div><div>
Work is reviewed for quality, timeliness, legal sufficiency, teamwork, and customer service.</div><div></div><div>
May be subject to job pressures from adversarial circumstances, litigation deadlines, and labor negotiations.</div><div></div><div>
May be required to travel to other cities or airport locations.</div><div></div><div>
May be subject to adverse weather conditions and operational environments when visiting airport facilities; personal protective equipment may be required.</div><div></div><div>
Required to complete periodic legal education to remain current with changing employment and labor laws.</div><div></div><div>
WHAT WE OFFER</div><div></div><div>
A career with the Airports Authority comes with more than just a paycheck; it offers a comprehensive benefits package designed to support you and your family&rsquo;s health, financial security, and professional growth. Benefits include medical, dental, and vision coverage; well-being resources; health savings and flexible spending accounts; pension and retirement plans; and ongoing training and development opportunities. Discover more about our benefits package <div>here.</div></div><div></div><div>
A background security investigation will be required for all new hires.</div><div></div><div>
Metropolitan Washington Airports Authority is an Equal Opportunity Employer.| Follow us on Twitter @MWAAcareers.</div></div>

Associate General Counsel (HR, Labor Relations & Employment Litigation)

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