customer service manager, airport ramp operations

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customer service manager, airport ramp operations Jobs in Washington

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operations coordinator - dispatcher Jobs in Washington

operations coordinator - dispatcher

ramp agent

customer service manager airport ramp operations

American Airlines

<div><div><div><h2 class="jobSectionHeader"><b>Intro</b></h2></div><div><p>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Why you'll love this job</b></h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll do</b></h2></div><div><p><i>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.</i></p><ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
All you'll need for success</b></h2></div><div><p><b>
Minimum Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
High School diploma or GED equivalency</li></ul><p><b>
Preferred Qualifications- Education &amp; Prior Job Experience</b></p><ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul><p><b>
Skills, Licenses &amp; Certifications</b></p><ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you'll get</b></h2></div><div><p>
Feel free to take advantage of all that American Airlines has to offer:</p><ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Feel free to be yourself at American</b></h2></div><div><p>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.<br>
<br>
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</p></div></div></div>

Customer Service Manager, Airport Ramp Operations

Swissport

<div>
 Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple &ndash; &ldquo;To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.&rdquo;
 <br/>
 <br/>
 We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 Ramp agents provide all necessary and required under-wing ground support services as contracted by the customer, including, but not limited to, loading and unloading baggage and cargo, marshalling, water and lavatory servicing.
 <br/>
 <br/>
 The expected pay rate is $19/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
 <br/>
 <br/>
 <strong>
  Your activities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Marshall aircraft during arrival and departure
  </li>
  <li>
   Unload passenger luggage and air cargo, bulk and/or containers/pallets, onto carts and/or dollies
  </li>
  <li>
   Unload wheelchairs and child strollers and deliver to designated location
  </li>
  <li>
   Provide special handling of luggage/cargo as required/directed
  </li>
  <li>
   Deliver passenger luggage to claim area and unload onto conveyor system
  </li>
  <li>
   Deliver air cargo to appropriate recipient
  </li>
  <li>
   Drive and/or operate ground support equipment to include tow tractors, tow bars, belt loaders, container loaders, baggage tugs, water/lavatory service trucks, aircraft ground power units, aircraft air start units, air stairs, aircraft de-icing units, baggage carts, cargo dollies and passenger vans.
  </li>
  <li>
   Collect and load mail, live animals, wheelchairs and child strollers onto aircraft
  </li>
  <li>
   Service aircraft water and lavatories
  </li>
  <li>
   Inspect ramp areas adjacent to gate and aircraft for debris and remove/dispose of when found.
  </li>
  <li>
   Report all equipment malfunctions to the appropriate supervisor/manager
  </li>
  <li>
   Comply with all federal, state, municipal, airport authority and carrier security requirements
  </li>
  <li>
   Other duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your profile
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good command of the English language both verbal and written
  </li>
  <li>
   Previous ramp experience is a plus
  </li>
  <li>
   Valid driver's license
  </li>
  <li>
   Good communication skills
  </li>
  <li>
   Language skills
  </li>
  <li>
   Must be able to work in inclement weather
  </li>
  <li>
   Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  </li>
  <li>
   Excellent Health &amp; Safety awareness
  </li>
  <li>
   Lift heavy objects that could reach 70 pounds (32 kilograms)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k)
  </li>
  <li>
   Dental insurance
  </li>
  <li>
   Health insurance
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Paid time off
  </li>
  <li>
   Retirement plan
  </li>
  <li>
   Tuition reimbursement
  </li>
  <li>
   Vision insurance
   <br/>
   <br/>
  </li>
 </ul>
 At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
 <br/>
 <br/>
 Visit our website at www.careers.swissport.com to learn more about Life at Swissport.
 <br/>
 <br/>
 Join Swissport today and be part of a team that connects the world of aviation!
</div>


Ramp Agent

KETTLER

<div>Overview:
<div>
KETTLER currently has an opening for a Community Manager at Park Kennedy, an apartment community located in Washington, DC. If you have a good work ethic, a passion for helping people, and want an opportunity to learn and grow, KETTLER is the place for you!</div><div></div><div><br>
The Community Manager, under the direction of the Regional Manager, is responsible for providing excellent customer service and coordinating all aspects of apartment community operations.</div>
Responsibilities:
<ul><li>Managing administration of property operations and leasing office.</li><li>
Monitoring the financial operations and achieving budgeted NOI.</li><li>
Providing a quality living environment for residents and positive work environment for team members.</li><li>
Hiring and supervising all on-site staff, including maintenance staff.</li><li>
Ensuring that all apartments and property grounds are maintained at company standards.</li><li>
Ensuring that rent is collected in a timely manner and following appropriate procedures when residents are delinquent.</li><li>
Contribute to achievement of team goals, leasing benchmarks, and resident retention.</li><li>
Support outreach initiatives that effectively market/promote the property.</li><li>
Understand the current sub-market and mentor others to ensure their comprehension.</li><li>
Lead by example to help maintain a high-performing, customer-focused team.</li><li>
Contribute to resident satisfaction and the achievement of property goals.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>4+ years&rsquo; experience in the property management field.</li><li>
2+ years&rsquo; supervisory experience.</li><li>
High School Diploma, Bachelor&rsquo;s Degree preferred.</li><li>
Computer Proficiency and knowledge of Microsoft Office Suite.</li><li>
Demonstrated Leadership ability and proven track record of success with the leasing process.</li><li>
Must be able to work on the weekends.</li><li>
Experience with property management software.</li><li>
Must be able to walk apartments and grounds, including steps and climbing stairs.</li><li>
Excellent verbal and written communication skills and ability to interact with residents and customers in a professional manner.</li><li>
Strong financial analysis, budgeting, and P&amp;L management skills.</li><li>
Working knowledge of applicable Landlord Tenant Laws, Fair Housing mandates and other legal issues affecting property management.</li><li>
Experience with unit and common area renovations.</li><li>
DC Property Manager Licence must be obtained with 90 days of hire.</li></ul></div>

Community Manager

EVA Air

<p><b>ABOUT EVA AIRWAYS</b></p><p><b>EVA Airways</b> (<i>www.evaair.com</i>) is a distinguished 5-Star international airline headquartered in Taipei, Taiwan. In 2025, EVA Airways was honored with the SKYTRAX 5-Star Airline certification for the tenth consecutive year. EVA Airways is also ranked eighth among AirlineRatings.com&rsquo;s &ldquo;Top 25 Safest Full-Service Airlines for 2026&rdquo;, marking its 13th consecutive year of earning a place among the website&rsquo;s global ratings for the safest airlines worldwide. EVA Airways is continually growing and seeking passionate individuals to join our team across various functions and office locations. While prior experience in the aviation industry is preferred, we also welcome entry-level applicants who are eager to build a rewarding career in this dynamic field.</p><p>EVA Washington, D.C. Branch, near Washington Dulles International Airport, IAD, has immediate full-time openings for Passenger Inside &amp; Outside Sales. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectation and job position on resume and submit to laxagbr@evaair.com.</p><p>EVA Airways is an Equal Opportunity Employer.</p><p><b>EVA EMPLOYEE BENEFITS</b></p><p>1. Comprehensive medical and dental insurance coverage plans (including spouse and children) and vision coverage plan (employee only) without premium costs. No premium cost for life insurance package and low premium cost for long term disability (optional).</p><p>2. 401(k) plan with company match.</p><p>3. Free and discount flight tickets for employee and eligible family members on EVA Airways and over 50 other major airlines.</p><p>4. Vacation begin to accrue from the first day of employment. Employees may earn up to 7 days of vacation in their first year, with accrual increasing based on length of service, to a maximum of 24 days per year.</p><p>5. 8 national holidays, 3 floating holidays, and 9-day paid sick leave.</p><p><b>REQUIREMENTS</b></p><p>1. Strong communication, customer service, organizational, and time management skills.</p><p>2. Proficient in Microsoft Office applications (Word, Excel, PowerPoint) and marketing tools such as Google Analytics, social media platforms, and Canva.</p><p>3. Willingness to travel for training or to support other stations as required.</p><p>4. Availability to participate in weekend events and activities.</p><p>5. Possession of a valid driver&rsquo;s license is preferred.</p><p>6. Ability to multitask, solve problems independently, and work overtime when needed.</p><p><b>JOB DESCRIPTION</b></p><p><b>PASSENGER INSIDE &amp; OUTSIDE SALES</b></p><p>1. Monitor market trends to ensure competitiveness.</p><p>2. Assist in fare structure planning and product promotions</p><p>3. Develop content for social media, advertising, email marketing, promotional materials, and multi-channel campaigns.</p><p>4. Maintain good relationships with partners and develop business opportunities.</p><p>5. Represent EVA Airways at trade shows and promotional events.</p><p>6. Coordinate with teams across North America and Taipei Headquarters</p><p>Job Type: Full-time</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

PASSENGER INSIDE & OUTSIDE SALES

DSFederal, Inc.

<div>Description:
<p>
We are seeking an experienced Project/Program Manager to support a federal health agency&rsquo;s IT services program. The PM serves as the single point of accountability and primary liaison to the Government. The PM ensures performance against all contract requirements, tracks Service Level Agreement (SLA) compliance, coordinates deliverables, performs risk management, and oversees a diverse team delivering Tier 1/Tier 2 desktop support, patch management, account management, virtual meetings, and IT equipment lifecycle services to successfully provide IT support services to the customer&rsquo;s organization.</p>
Requirements:
<p><b>
Job Duties/Responsibilities</b></p><p>
1. Program and Project Management Oversight:</p><ul><li>Oversee day-to-day program and project management activities using Project Management Institute (PMI) frameworks, ensuring operations align with customer&rsquo;s requirements.</li><li>Develop and maintain a comprehensive Contract Management Plan (CMP) detailing the management structure, staffing, training, and risk mitigation strategies.</li><li>Provide organizational resources and management controls to meet quality, cost, performance, and schedule requirements, ensuring coverage during absences, turnover, or vacancies.</li></ul><p>
2. Strategic Planning and Execution:</p><ul><li>Collaborate with the federal leadership to manage enterprise IT service delivery, including IT asset lifecycles, patching schedules (Tanium/Intune), and Microsoft Teams/Zoom for Government administration.</li><li>Develop and maintain Knowledge Base (KB) articles, SOPs, and IT support documentation within ServiceNow.</li></ul><p>
3. Communication and Reporting:</p><ul><li>Serve as the primary point of contact for program performance, maintaining open, proactive, and continuous communication with the COR and the Government leadership.</li><li>Develop, validate, and present extensive recurring reports, including the Weekly Presentation, Monthly Data Call, Vulnerability Management Reports, and SLA Performance Reports.</li></ul><p>
4. Quality and Compliance Management:</p><ul><li>Establish, configure, and monitor measurable Service Level Agreements (SLAs) in ServiceNow to ensure objective performance measurement and continuous service improvement.</li><li>Ensure projects comply with the HHS Enterprise Project Life Cycle (EPLC) framework and Capital Planning and Investment Control (CPIC) mandates.</li><li>Ensure strict adherence to Federal Records Act, FOIA, and HHS security and privacy policies.</li></ul><p>
5. Staff Management:</p><ul><li>Oversee adequate staffing levels for base operations and any exercised optional tasks, ensuring continuity of operations and SLA compliance.</li><li>Develop a formal Training and Certification Plan, tracking role-based training, ServiceNow fundamentals, and IT security awareness for all assigned personnel.</li></ul><p>
6. Decision Making and Problem Resolution:</p><ul><li>Analyze incident and request data, ticket volumes, and root causes in ServiceNow to detect recurring issues or service deficiencies and implement corrective actions.</li><li>Proactively identify risks, issues, and dependencies, documenting clear mitigation strategies.</li></ul><p>
7. Customer and Stakeholder Engagement:</p><ul><li>Serve as the primary liaison between the contractor and federal stakeholders across various regional offices.</li><li>Provide technical oversight for high-volume, high-visibility virtual meetings and webinars.</li></ul><p>
8. Continuous Improvement:</p><ul><li>Identify problem trends within delivered services and formulate corrective actions to prevent recurrence.</li><li>Assess IT project management methodologies, blending traditional EPLC requirements with agile and ITSM techniques.</li></ul><p>
9. Transition Planning:</p><ul><li>Lead project kickoff and execute a detailed 30-day Transition-In Plan.</li><li>Execute a 60-day Transition-Out Plan to ensure a complete, orderly transfer of operations, ServiceNow knowledge bases, and institutional knowledge to the Government or incoming contractor.</li></ul><p>
10. Surge and Special Contract Requirements:</p><ul><li>Provide expertise and coordinate staffing for optional task requirements, such as after-hours IT equipment moves, scalable surge desktop support, supplemental call center operations, macOS support, and dedicated virtual meeting coordination.</li></ul><p>
11. Subject Matter Expertise:</p><ul><li>Provide senior subject matter expertise to guide ITSM workflows, hardware/software deployment, and vulnerability remediation across the enterprise.</li></ul><p>
12. Financial Management and Business Development:</p><ul><li>Responsible for attaining the contract&rsquo;s financial goals.</li><li>Support business development efforts and identify opportunities for on-contract growth.</li></ul><p><b>
Technical/Skills Required</b></p><ul><li>Strong leadership and large-team management skills.</li><li>Solid technical background in managing the delivery of IT services, enterprise service desks, and endpoint support.</li><li>Proficiency in IT Service Management (ITSM) tools, specifically ServiceNow (Incident, Request, Knowledge, and CMDB modules).</li><li>Familiarity with enterprise IT tools such as Microsoft 365, Active Directory, Tanium, Tenable, and Zoom for Government.</li><li>Experience with all project management facets&mdash;scope, schedule, quality, cost, staff, change, and risk management.</li><li>Ability to effectively manage multiple complex tasks and recurring reporting deadlines simultaneously.</li></ul><p><b>
Experience Required</b></p><ul><li>10 years of overall IT experience with at least 7 years as a Project and Program Manager.</li><li>Experience managing $20M+ contracts.</li><li>Managing high-volume Tier 1 and Tier 2 Desktop Support operations or call centers.</li><li>Overseeing IT Service Management (ITSM) systems, particularly ServiceNow, for incident, request, and SLA tracking.</li><li>Scaling technical teams to meet surge conditions or optional task requirements without degrading base performance.</li><li>Directing technical staff responsible for desktop management, virtual meeting coordination, and IT asset lifecycles.</li></ul><p><b>
Preferred Experience</b></p><ul><li>Experience leading IT projects in support of the Federal Government.</li><li>Specific experience leading IT support operations at the Department of Health and Human Services (HHS).</li><li>Experience working with cloud service providers or supporting remote/hybrid federal workforces.</li></ul><p><b>
Education Required</b></p><ul><li>Bachelor&rsquo;s degree in computer science, business administration, information systems, or another technical specialty.</li></ul><p><b>
Certification</b></p><ul><li>Required: Project Management Professional (PMP)</li><li>Desired: ITIL v3/v4 Foundation or higher, Six Sigma, ServiceNow certifications (CSA), or Agile certifications (CSM, PMI-ACP, SAFe).</li></ul></div>

Project/Program Manager

Chenega Corporation

<div><p><b>Req ID:</b> 39904</p>
<p><b>Summary</b></p>
<p><b>Program Manager</b></p>
<p><b>Washington, DC</b></p>
<p>Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence &amp; Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!</p>
<p>Chenega Agile Real-Time Solutions (CARS) was created with the purpose of providing integrated enterprise IT support to Federal customers both CONUS and OCONUS. CARS employs Subject Matter Experts (SMEs) with decades of experience working in the Federal marketplace.</p>
<p>Chenega Agile Real-Time Solutions (CARS) is seeking an experienced <b>Program Manager</b> to lead and oversee the execution of complex enterprise IT service programs supporting federal customers. This critical leadership role will drive the modernization of IT Service Management (ITSM) practices and ensure the successful delivery of integrated IT services that support secure, reliable, and mission-focused operations. The ideal candidate will bring expertise in managing large-scale federal IT programs, implementing enterprise ITSM solutions (including ServiceNow), and leading high-performing teams focused on operational excellence, innovation, and customer-centric service delivery.</p>
<p><b>Responsibilities</b></p>
<ul><li>Serve as the primary point of contact with Government stakeholders, including the Contracting Officers Representative (COR), providing strategic direction and daily oversight for contract execution.</li>
<li>Manage total program work effort, including planning, staffing, budgeting, risk mitigation, reporting, deliverables management, quality assurance, transition planning, and performance monitoring.</li>
<li>Lead cross-functional teams across multiple task areas, including:</li>
<li>Establish governance frameworks, facilitate stakeholder engagement, and ensure program performance objectives are met.</li>
<li>Oversee design and implementation of enterprise ITSM tools and platforms to improve efficiency, automate workflows, and enhance service delivery.</li>
<li>Ensure seamless coordination of IT services, including incident management, problem resolution, change management, and customer support.</li>
<li>Implement lessons learned processes, performance monitoring frameworks, and service improvement initiatives.</li>
<li>Align IT service delivery with customer mission objectives through process optimization, performance improvement, and service reliability initiatives.</li>
<li>Oversee execution of ITIL-aligned ITSM processes across operational environments.</li>
<li>Direct performance monitoring and reporting using KPIs and SLA metrics to drive measurable service improvements.</li>
<li>Support resource utilization tracking, workforce planning, performance analysis, and automation initiatives.</li>
<li>Provide product implementation leadership across enterprise IT platforms, including ServiceNow and related service management tools.</li>
<li>Identify opportunities to improve operational efficiency, reduce service delivery risk, and enhance program outcomes.</li>
<li>Apply lifecycle delivery methodologies including Agile, Waterfall, and hybrid approaches.</li>
<li>Ensure all work is performed in compliance with applicable regulations, contractual requirements, and organizational performance standards.</li>
<li>Supervisory Responsibilities.</li>
<li>Other duties as assigned.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>Bachelors degree in business administration, IT Management, or a related field.</li>
<li>7+ years of experience managing large-scale federal IT programs.</li>
<li>5+ years of IT Project Management experience, including 3+ years on federal government contracts.</li>
<li>Active PMP or PgMP certification required.</li>
<li>Active ITIL v4 certification</li>
<li>Active Top-Secret Clearance</li>
<li>Must be a US Citizen</li>
</ul><p><b>Preferred Qualifications:</b></p>
<ul><li>Masters Degree or MBA</li>
<li>Preferred Certified Scrum Master (CSM) or equivalent.</li>
<li>Highly preferred Hands-on experience leading ServiceNow implementations (especially ITSM and PPM Suite).</li>
</ul><p><b>Knowledge, Skills, and Abilities:</b></p>
<ul><li>Knowledge in lifecycle methodologies, including Agile, Waterfall, and hybrid approaches.</li>
<li>Advanced knowledge of PMI PMBOK or equivalent program management standards</li>
<li>Strong skills in stakeholder management, program governance, risk mitigation, and federal acquisition regulations (FAR).</li>
<li>Ability to work independently and yet be effective within a team setting</li>
<li>Must be capable of managing multiple efforts with time-related constraints in a fast-paced contracting environment</li>
<li>Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals</li>
<li>Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others.</li>
<li>Excellent skills in Microsoft Word, Excel, and other Office applications</li>
<li>Proficient with Microsoft Office Applications, and experience working in a home office setting, as well as the ability to train end users on frequently asked technical issues.</li>
<li>Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired.</li>
<li>Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it</li>
</ul><p><b>How youll grow</b></p>
<p>At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.</p>
<p>We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.</p>
<p><b>Benefits</b></p>
<p>At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.</p>
<p>Learn more about what working at Chenega MIOS can mean for you.</p>
<p><b>Chenega MIOSs culture</b></p>
<p>Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.</p>
<p><b>Corporate citizenship</b></p>
<p>Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.</p>
<p>Learn more about Chenegas impact on the world.</p>
<p>Chenega MIOS News- https://chenegamios.com/news/</p>
<p><b>Tips from your Talent Acquisition Team</b></p>
<p>We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:</p>
<p>Chenega MIOS web site - www.chenegamios.com</p>
<p>Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI\_IE369514.11,23.htm</p>
<p>LinkedIn - https://www.linkedin.com/company/1472684/</p>
<p>Facebook - https://www.facebook.com/chenegamios/</p>
<p>\#Chenega Agile Real Time Solutions, LLC</p>
<p><b>Estimated Salary/Wage</b></p>
<p>USD $166,500.00/Yr. Up to USD $200,000.00/Yr.</p>
<p>Chenega Corporation and family of companies is an EOE.</p>
<p>Equal Opportunity Employer/Veterans/Disabled</p>
<p>Native preference under PL 93-638.</p>
<p>We participate in the E-Verify Employment Verification Program</p></div><p></p>

Program Manager

LSG Sky Chefs

<div><p><b>Job Title:</b> Operations Coordinator - Dispatcher<br>
<b>Job Location:</b> Washington-USA-20001<br>
<b>Work Location Type:</b> On-Site<br>
<b>Salary Range:</b> $22.00 - 26.50 per hour</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
About us</b></h2></div><div><p>
LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Role Purpose Statement</b></h2></div><div><p>
The Operations Coordinator serves as a key link between the Customer Service Center (CSC), internal teams, and partner airlines. In this pivotal role, you&rsquo;ll support operations leadership, manage communication across departments, and ensure seamless execution of customer requests and operational changes. Your focus on coordination, efficiency, and service quality will help maintain smooth day-to-day operations.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Main Accountabilities</b></h2></div><div><ul><li>
Act as the primary liaison between internal departments and airline partners to address missing or requested items promptly.</li><li>
Monitor and maintain multiple operational platforms (e.g., Ground Star&mdash;Flight Family, CBASE, etc.) for both LSG and customers.</li><li>
Support department supervisors with daily manpower planning and employee scheduling.</li><li>
Adjust delivery and backhaul assignments to accommodate unforeseen adjustments to flight plans</li><li>
Oversee daily inventory management for all operational equipment and ensure timely completion of checklists.</li><li>
Assist in preparing operational data analyses, reports, and performance summaries.</li><li>
Coordinate with controllers and supervisors to manage flight assignment updates and ensure accurate team allocation.</li><li>
Collaborate closely with Customer Service, Operations, and other internal teams to ensure excellent service delivery and customer satisfaction.</li><li>
Ensure all equipment changes are properly staged and meet service-ready deadlines.</li><li>
Oversee and support the loading of flights and equipment, assisting teams under tight timelines.</li><li>
Perform additional duties as required to maintain efficient and effective operations.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
Knowledge, Skills and Experience</b></h2></div><div><ul><li>
1&ndash;3 years of experience in a related Operational or Dispatcher role</li><li>
Strong interpersonal, verbal, and written communication skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Proficiency in Microsoft Office and other Windows-based applications</li><li>
Proficiency in using computer-aided dispatch systems and other relevant software.</li></ul><p>
Experience:</p><ul><li>Customer services: 1 -3 Year (Required)</li><li>Logistics: 2 -3 years (Required)</li></ul><p>
Previous experience driving company vehicles)</p><ul><li>Leadership: 1 year (Preferred)</li><li>Dispatching one year (Preferred)</li></ul></div></div></div><p><b>
LSG Sky Chefs</b> is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.</p></div>

Operations Coordinator - Dispatcher

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