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operations coordinator dispatcher

LSG Sky Chefs

<div>Job Title: Operations Coordinator - Dispatcher 
Job Location: Washington-USA-20001 
Work Location Type: On-Site 
Salary Range: $22.00 - 26.50 per hour<div><div><div><h2 class="jobSectionHeader"> 
About us</h2></div><div>
LSG Sky Chefs is one of the world&rsquo;s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted &ldquo;Airline Caterer of the Year in North America&rdquo; for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.</div></div><div><div><h2 class="jobSectionHeader">
Role Purpose Statement</h2></div><div>
The Operations Coordinator serves as a key link between the Customer Service Center (CSC), internal teams, and partner airlines. In this pivotal role, you&rsquo;ll support operations leadership, manage communication across departments, and ensure seamless execution of customer requests and operational changes. Your focus on coordination, efficiency, and service quality will help maintain smooth day-to-day operations.</div></div><div><div><h2 class="jobSectionHeader">
Main Accountabilities</h2></div><div><ul><li>
Act as the primary liaison between internal departments and airline partners to address missing or requested items promptly.</li><li>
Monitor and maintain multiple operational platforms (e.g., Ground Star&mdash;Flight Family, CBASE, etc.) for both LSG and customers.</li><li>
Support department supervisors with daily manpower planning and employee scheduling.</li><li>
Adjust delivery and backhaul assignments to accommodate unforeseen adjustments to flight plans</li><li>
Oversee daily inventory management for all operational equipment and ensure timely completion of checklists.</li><li>
Assist in preparing operational data analyses, reports, and performance summaries.</li><li>
Coordinate with controllers and supervisors to manage flight assignment updates and ensure accurate team allocation.</li><li>
Collaborate closely with Customer Service, Operations, and other internal teams to ensure excellent service delivery and customer satisfaction.</li><li>
Ensure all equipment changes are properly staged and meet service-ready deadlines.</li><li>
Oversee and support the loading of flights and equipment, assisting teams under tight timelines.</li><li>
Perform additional duties as required to maintain efficient and effective operations.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Knowledge, Skills and Experience</h2></div><div><ul><li>
1&ndash;3 years of experience in a related Operational or Dispatcher role</li><li>
Strong interpersonal, verbal, and written communication skills</li><li>
Excellent organizational and multitasking abilities</li><li>
Proficiency in Microsoft Office and other Windows-based applications</li><li>
Proficiency in using computer-aided dispatch systems and other relevant software.</li></ul>
Experience:<ul><li>Customer services: 1 -3 Year (Required)</li><li>Logistics: 2 -3 years (Required)</li></ul>
Previous experience driving company vehicles)<ul><li>Leadership: 1 year (Preferred)</li><li>Dispatching one year (Preferred)</li></ul></div></div></div>
LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.</div>

Operations Coordinator - Dispatcher

CCS Fundraising

<div><div>TITLE: Marketing Coordinator 
LOCATION: Philadelphia, PA, Baltimore, MD, and Washington, D.C. 
REPORTS TO: Vice President, Marketing &amp; Business Development 
DEPARTMENT: Strategy &amp; Operations 
TYPE: Full Time, Hybrid (one-three days in-office)</div><div></div><div>
Please submit a cover letter.</div><div></div><div>
CCS is unable to sponsor work visas for this position, including H-1B. Candidates must be authorized to work in the U.S. without current or future visa sponsorship. 
</div><div>
WHO WE ARE 
CCS Fundraising is an international strategic fundraising firm that partners with nonprofits for transformational change. Since 1947, CCS has empowered many of the world&rsquo;s greatest organizations across sectors to advance some of the most important causes in history. We plan, manage, and implement programs and initiatives that achieve fundraising goals and mission impact.
</div><div>
</div><div>CCS provides tailored support to more than 700 nonprofit organizations annually. Headquartered in New York, the firm has over 600 professionals and 18 offices throughout the United States and Europe. Our people are our greatest strength. At CCS, you will join a diverse team of smart, passionate, and resourceful professionals who are driven by purpose and committed to performance.</div><div> 

UNDERSTANDING THE ROLE</div><div>
The Marketing Coordinator supports the execution of the regional marketing plan through hands-on coordination, content creation, and project management across key functions&mdash;conferences and events, partnerships, communications, publications, and digital marketing. The Marketing Coordinator translates strategic plans into action, ensuring that all marketing activities are executed effectively, tracked accurately, and aligned with regional and firmwide goals.</div><div> 

RESPONSIBILITIES</div><div>
Marketing Operations &amp; Execution</div><ul><li>
Manage logistics for marketing activities and events, including conference registrations, collateral, schedules, exhibitor coordination, and speaking proposals.</li><li>
Track and report on marketing activities, budgets, and ROI through HubSpot in partnership with the Marketing Lead.</li><li>
Manage contact lists, imports, and data accuracy in HubSpot; manage email distribution and reporting.</li><li>
Prepare and distribute pre- and post-event communications and social content in partnership with Corporate Marketing.</li></ul><div>
Conferences, Events, and Sponsorship</div><ul><li>
Coordinate conference and event logistics (booths, sponsorships, travel, materials, speaking submissions).</li><li>
Draft speaking proposals, manage deadlines, and support content preparation for presenters.</li><li>
Liaise with nonprofit associations and sector partners for sponsorship and partnership opportunities.</li><li>
Manage sponsorship logistics, including scheduling calls, tracking payments, and maintaining calendars.</li></ul><div>
Communications &amp; Content Support</div><ul><li>
Draft and distribute regional publications, email campaigns, and social media content.</li><li>
In collaboration with Department Lad, develop thought leadership materials, philanthropic landscapes, and market-specific resources.</li><li>
Collaborate with Business Development on tailored content for outreach and follow-up.</li><li>
Provide internal communication needs, including updates to the marketing resource library and reports.</li></ul><div>
Cross-Team Collaboration</div><ul><li>
Partner with Business Development to coordinate lead follow-up, event outreach, and conference attendee engagement.</li><li>
Support Business Development-led strategic outreach campaigns with marketing materials and distribution support.</li><li>
Work closely with Corporate Marketing and Field Marketers to ensure alignment with firmwide standards and campaigns.</li></ul><div>
Tracking, Reporting, and Continuous Improvement</div><ul><li>
Manage and update all relevant trackers and shared files to ensure real-time visibility of marketing activity.</li><li>
Track engagement metrics for events, sponsorships, and outreach, reporting results to Marketing Lead.</li><li>
Identify opportunities for process improvements, creative innovation, and efficiency within marketing workflows.</li></ul><div>
</div><div>
QUALIFICATIONS</div><ul><li>
Bachelor's degree or equivalent along with one to two years of relevant experience preferred (Nonprofits, Fundraising, Communications, Marketing)
</li><li>Exceptional communication, writing, and proofreading skills</li><li>
Creative presentation design experience
</li><li>Advanced skills researching nonprofit organizations, potential client leads, and key contacts
</li><li>Strong time management skills</li><li>
Ability to think strategically and see the big picture while also executing tasks in a detail-oriented manner</li><li>
Advanced knowledge of Word, Excel, and PowerPoint</li><li>
Demonstrated resourcefulness and self-directed behavior</li><li>
Outstanding organizational skills and ability to manage multiple tasks simultaneously</li><li>
Exceptional interpersonal skills and ability to work collaboratively with all levels of the team, clients, and staff across the firm</li><li>
Demonstrated commitment or interest in the nonprofit sector through professional, volunteer, or personal experience</li><li>
Prior experience with client relationship management software a plus</li><li>
Professional demeanor</li><li>
Ability to travel for brief periods of time may be required</li></ul><div>
CCS offers competitive benefits, a dynamic training program, resources, career advancement, mentoring, and networking opportunities. We are an Equal Opportunity Employer and strongly encourage a diverse pool of candidates to apply.</div><div> 

SALARY RANGE: $60,000 - $80,000</div><div>
The exact salary varies within range based on years of relevant experience and education.</div></div>

Marketing Coordinator

Archdiocese of Washington

<div>The Social Justice Coordinator will serve as an assistant to the Social Justice Director, aiding in every way possible in developing and coordinating the Social Justice &amp; Community Service Ministries, helping in the carrying out of his leadership and pastoral duties. He/She will seek to use his/her passion for service, personal gifts and technical skills for the benefit of the Church by contributing to the Social Justice Ministry&rsquo;s effectiveness to contribute to the growth of the parishioner-volunteers and respond to the needs of those in the parish and surrounding community.

Responsibilities

Communicate with volunteers, staff, and parishioners regarding Social Justice Ministry activities and events to answer questions and disseminate information.

Meet weekly with Social Justice Director.

Attend staff meetings to discuss Social Justice Ministry efforts and concerns; participate in reviewing general matters regarding the parish.

Participate and contribute at Social Justice Committee meeting and ministry subcommittee meetings. If unable to attend, send notes to Co-chairs and conduct follow-up communication.

Facilitate coordination with Social Justice Committee chairs and ministry leaders.

Compile and store records and information of Social Justice Ministry activities and transactions.

Track expenses for ministry budget &ndash; all budget spending, including Emergency Assistance, Special Funds, and Monday Ministry.

Track donations, both monetary and in-kind, for all ministries and drives.

Type, format, proofread, and edit correspondence and other documents exchanged with volunteers, donors, and other groups we partner with.

Prepare, collect, and review bulletin/e-letter and pulpit announcements.
Support Communications Staff with social media and website content regarding Social Justice efforts/activities.

Prepare sign-up sheets, signs, flyers, and programs for activities/events.

Prepare ministry calendar of events.

Maintain and update contact information of volunteers, businesses, families and individuals that participate or benefit from Social Justices programs and activities.

Answer correspondence, phone calls, emails, and prepare outgoing mail.

Take part in the Monday Morning Ministry, supporting volunteers and coordinators, while also getting to know our guests.

Keep inventory of supplies for the Monday Ministry, ESL &amp; SSL, and Adopt-a-Family programs and place orders when necessary.

Work with volunteers to maintain upkeep of Monday Morning Ministry supply and storage closets (restock, organize, donate unusable items).

Respond to financial/resources assistance calls providing information and referrals for social agencies and services.

Assess emergency financial assistance requests by meeting with individuals who ask for emergency assistance from the parish. Work with Catholic Charities&rsquo; Parish Partners Program. Maintain files and records of assistance.

Respond to the &ldquo;knock on the door&rdquo; when walk-in visitors come to the rectory in person seeking assistance.

Attend Cathedral events/liturgies that staff are required to serve in.

Maintain periodically vigilance in the Cathedral for a safe environment.

Assist the Director of Social Justice in planning and participating in youth retreats.

Collaborate and support the Hispanic Ministry Coordinator when needed.

Expectations
The Social Justice Coordinator will be proficient in the use of standard office tools: computer, copy machine, fax, email, etc. He/She will demonstrate organizational skills, as well as an ability to relate well with a diversity of people: staff, volunteers, parishioners, and visitors.

He/She will be a person who possesses a general understanding of the social teachings of the Church and is committed to them; shows special concern for the poor, the homeless, immigrants, the vulnerable, and the marginalized.

It is strongly preferred that the Social Justice Coordinator be fully bilingual Spanish and be willing to work occasional evenings and weekends.

 Please forward your resume and letter of interest to: rjameson@stmatthewscathedral.com</div>

Social Justice Coordinator - St. Matthew's Cathedral - Washington DC

Ayoroa Simmons, PLLC

<div>Position Summary 
NOTE: This position requires U.S. citizenship 
We are seeking an ambitious, organized, and detail-oriented Federal Capture &amp; Proposal Analyst to join our team in an entry-level role supporting federal business development. This position is ideal for a recent college graduate or early-career professional interested in government contracting, business development, strategic communications, and proposal development. 
In this role, you will help our team identify and track federal opportunities, support responses to sources sought notices and RFIs, organize capture materials, and assist with proposal coordination and development. Over time, you will gain hands-on experience in federal capture strategy and RFP response development while working closely with leadership and technical staff. 
This is a strong opportunity for someone who enjoys writing, research, deadlines, and turning information into clear, organized deliverables. 
Key Responsibilities
<ul>
<li>Monitor and track federal opportunities, including sources sought notices, RFIs, and RFPs</li>
<li>Support opportunity research using procurement platforms and internal tools</li>
<li>Assist with drafting responses to sources sought notices, capability summaries, and other pre-solicitation materials</li>
<li>Help organize and maintain pursuit files, past performance information, staff resumes, project sheets, and content libraries</li>
<li>Support development of compliance matrices, proposal outlines, and submission checklists</li>
<li>Coordinate with internal staff to collect technical content, qualifications, and required forms</li>
<li>Assist with editing, formatting, proofreading, and assembling proposal documents</li>
<li>Track deadlines, amendments, and submission requirements for active pursuits</li>
<li>Participate in capture and proposal planning meetings and help document action items</li>
<li>Support continuous improvement of internal capture and proposal processes</li></ul> 


Required Qualifications
<ul>
<li>Bachelor&rsquo;s degree in English, Communications, Business, Marketing, Public Policy, Political Science, Government, Journalism, Engineering Management, or a related field</li>
<li>Strong writing, editing, and proofreading skills</li>
<li>Strong research and organizational skills</li>
<li>Ability to manage multiple assignments and deadlines with attention to detail</li>
<li>Proficiency in Microsoft Office, especially Word, Excel, PowerPoint, and Outlook</li>
<li>Strong interpersonal and communication skills</li>
<li>Interest in federal contracting, public sector work, capture, and proposal development</li></ul> 


Preferred Qualifications
<ul>
<li>Internship, part-time, or campus project experience involving writing, research, project coordination, or communications</li>
<li>Familiarity with federal agencies, public procurement, or government contracting concepts</li>
<li>Experience editing long-form documents or coordinating group projects with deadlines</li>
<li>Interest in the AEC, engineering, construction, environmental, or professional services industries</li>
<li>Experience with Adobe Acrobat, SharePoint, or document management tools</li></ul> 


Ideal Candidate Profile

We are looking for someone who is:
<ul>
<li>Curious and eager to learn</li>
<li>Highly organized and dependable</li>
<li>Comfortable working with deadlines</li>
<li>A strong written communicator</li>
<li>Able to synthesize information clearly and accurately</li>
<li>Interested in growing into capture and proposal management over time</li></ul> 


What You&rsquo;ll Learn

In this role, you will build skills in:
<ul>
<li>Federal opportunity tracking and market research</li>
<li>Sources sought and pre-solicitation response support</li>
<li>Proposal coordination and document production</li>
<li>Compliance review and submission preparation</li>
<li>Business development strategy in the federal market</li>
<li>Working with technical teams to shape winning responses</li></ul> 


Growth Path

This role is designed as an entry point into federal business development and proposal operations. A successful candidate can grow into roles such as:
<ul>
<li>Proposal Coordinator</li>
<li>Capture &amp; Proposal Specialist</li>
<li>Proposal Manager</li>
<li>Federal Business Development Associate</li></ul> 


Work Environment

This role is ideal for candidates in the DMV region and may involve a hybrid schedule based on office and team needs. Candidates should be comfortable working in a deadline-driven, collaborative environment. 
Why Join Us
<ul>
<li>Direct exposure to federal capture and proposal strategy</li>
<li>Opportunity to learn from experienced leaders and technical professionals</li>
<li>Meaningful work supporting growth in the federal market</li>
<li>Strong career development opportunity for an early-career professional</li>
<li>Exposure to business development, writing, project coordination, and government contracting</li></ul> 


EEO

Ayoroa Simmons is an equal opportunity employer, and we value diversity. All employment decisions are based on qualifications, merit, and business need. 
Title VI Accreditation

Ayoroa Simmons ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964 regulation. If you need more information or special assistance for persons with disabilities or limited English proficiency, please contact the Title VI Coordinator: Kim Short at (866) 726-2246. 
#LI-Remote</div>

Federal Capture & Proposal Analyst (Entry-Level)

Domino's

<div>
 Domino&rsquo;s Pizza has been the world&rsquo;s leader in pizza delivery since 1960, and Frank Meeks made sure that the Washington DC Metropolitan area would get a taste of the Domino&rsquo;s experience. Founded in 1983, Team Washington, Inc. has evolved into one of the best Domino&rsquo;s Pizza franchises and is globally recognized for great service, great teamwork, and great food. What other pizza franchises do you know that serve pizza to the President of the United States? That&rsquo;s right, we do. With a multitude of awards and achievements, Team Washington, Inc. works hard to be the best and give back to the neighborhoods we serve.
 
 
 At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
 
 
 
 Job Description
 
 
 
 
 GUARANTEED MONEY FOR DRIVERS!!
 
 
 
 
 If you don't make that much in a month, we will make up the difference!
 
 
 
 
 Part-Time Driver: $1500 a month
 
 
 
 <ul>
 <li>
 Avg. 20 hours a week OR 40 deliveries a week
 
 
 </li>
 </ul>
 
 Full-Time Driver: $3000 a month
 
 
 
 <ul>
 <li>
 Avg. 40 hours a week OR 74 Deliveries per week
 
 
 </li>
 </ul>
 
 Mileage Will Be Reimbursed Additionally.
 
 
 
 
 
 Details:
 
 
 Limited time only. In order to qualify for the guaranteed earnings Drivers must be hired between December 5, 2022 and January 31, 2023 and complete the requirements listed above. Current drivers evaluation period starts as of December 5, 2022. The driver must have an active status and be working to receive the guarantee. Any shortage of the guaranteed earnings will be paid after 3 months of service. No retroactive payments will be made. All current employees and rehires are eligible. Cannot be combined with other promotions.
 
 
 
 Summary:
 
 Delivers orders and collects payments from customers in a safe, timely and professional manner with regard for service, product and image standards to maintain high customer satisfaction.
 
 
 
 
 Essential Job Functions:
 
 
 
 
 <ul>
 <li>
 Makes deliveries of pizza and others items to residential and commercial locations on assigned routes.
 </li>
 <li>
 Inspects vehicle before deliveries.
 </li>
 <li>
 Reviews deliveries with customers to ensure products meet their needs.
 </li>
 <li>
 Maintains high standards of customer service during high-volume, fast-paced operations.
 </li>
 <li>
 Communicates clearly and positively with management and team members.
 </li>
 <li>
 Provides excellent customer service to encourage repeat customers, delivering professionally and promptly.
 </li>
 <li>
 Maintains on-going communication with store and dispatcher to prioritize efficient routing.
 </li>
 <li>
 Handles currency and credit transactions quickly and accurately.
 </li>
 <li>
 Follows procedures for safe food preparation, assembly and presentation.
 </li>
 <li>
 Builds loyal customers through friendly interactions and consistent appreciation.
 </li>
 <li>
 Resolves complaints promptly and professionally.
 </li>
 <li>
 Takes initiative to find extra tasks when scheduled duties are complete.
 </li>
 <li>
 Assemble and fold boxes. Affix labels and promotional materials as needed.
 </li>
 <li>
 Assist with prep
 </li>
 <li>
 Reads order slips or receives verbal instructions to prepare order according to specifications, often making several different orders simultaneously.
 </li>
 <li>
 Cleans, stocks and restocks work stations and display cases.
 </li>
 <li>
 Adhere with all quality standards, principles, guidelines and policies
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Company Wide Responsibilities:
 
 
 
 <ul>
 <li>
 Promotes company policies and advocates for Team Washington
 </li>
 <li>
 Assures proper attendance and actions
 </li>
 <li>
 Provides and receives positive feedback and/or constructive criticism
 </li>
 <li>
 Maintains good communication with co-workers
 </li>
 <li>
 Serves as a resource for co-workers
 </li>
 <li>
 Cross-trains, learns how role interacts with other departments
 </li>
 <li>
 Works with manager and management to solve problems, providing suggestions as needed
 </li>
 <li>
 Maintains clean and organized work area, taking ownership of surroundings
 </li>
 <li>
 Maintains appropriate confidentiality in information
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are presentative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 </li>
 <li>
 Be no less than eighteen (18) years of age with two (2) years driving experience ∙ Possess a valid state driving license
 </li>
 <li>
 Have use of a properly maintained, licensed and street-legal vehicle capable of driving upwards of one hundred (100) miles per day
 </li>
 <li>
 Maintain minimal or higher insurance coverage as mandated by state law
 </li>
 <li>
 Ability to pass applicable Company Motor Vehicle Report (MVR) and background checks. ∙ Possess a cell phone to use for calling customers
 </li>
 <li>
 Be capable of reading a map, locating addresses and interpreting Global Positioning System (GPS) directions within designated delivery area
 </li>
 <li>
 Navigate adverse terrain including multi-story buildings, private homes, and other delivery sites while carrying product
 </li>
 <li>
 Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
 </li>
 <li>
 Superb ability to multi-task
 </li>
 <li>
 Ability to function in a dynamic, fasted paced environment
 </li>
 <li>
 Ability to adjust to changing priorities
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All your information will be kept confidential according to EEO guidelines.
</div>

Delivery Driver (4344)

Georgetown University

<div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview
This position serves as Clinical Research Coordinator 1 in the Clinical Trials Office for phase I, II, and III oncology clinical trials conducted in the Lombardi Comprehensive Cancer Center. Lombardi CTO Clinical Research Coordinators perform all duties in accordance with applicable laws and regulations. Adheres to Georgetown University Medical Center&rsquo;s philosophies, policies, and SOPs. Works in compliance with Human Subject Protection regulations, patient confidentiality/HIPAA requirements, and Good Clinical Practice.
Additional duties include, but are not limited to:<ul><li>
Responsible for overall coordination of assigned clinical trials throughout the trial lifecycle</li><li>
Collaborate with investigators and more senior study team members by participating in recruitment and selection of study participants; document and collect data to support protocol screening and determine compliance with eligibility requirements</li><li>
Interface with study participants and obtain and document informed consent according to protocol, institutional policies, and regulatory guidelines</li><li>
Coordinate or conduct study-related procedures and assessments while maintaining protocol integrity and patient safety and in accordance with Good Clinical Practice (GCP) guidelines</li><li>
Assist in the assessment, management, and coordination across the continuum of care (outpatient, inpatient, and home) including triage of phone calls, symptom management, and proactive patient communication</li><li>
Coordinate collection of research specimens per protocol requirements</li><li>
Provide patient education about clinical trial participation, treatment, potential side effects, and required testing</li><li>
Schedule/conduct in-service training for appropriate staff on assigned clinical trials</li><li>
Regularly update the Clinical Trials Management System (CTMS) with patient information and key dates to support responsible financial management of clinical trials</li><li>
Collaborate with Data Coordinator(s) to assure documentation for the clinical trial is complete and accurate; assist with query resolution in a timely manner</li><li>
Document and report serious adverse events per protocol and institutional policy</li><li>
Act as a liaison with hospital staff, physicians, IRB, review committees, clinical research finance team, and auditors</li><li>
Other duties as assigned</li></ul>
Work Interactions<ul><li>
Clinical Operations Team Manager</li><li>
Disease Group members: Principal Investigators, Physicians, Clinicians</li><li>
Lombardi CTO Team Members: Clinical Research Nurses, Clinical Research Coordinators, Data Coordinators, Regulatory Coordinators, Laboratory Technicians</li><li>
External department clinicians and staff: Infusion Nurses, Oncology Pharmacists, hospital staff</li><li>
Clinical trial sponsors, auditors, and study monitors</li></ul>
Requirements and Qualifications<ul><li>
Bachelor&rsquo;s Degree in a scientific or health related field required</li><li>
Two (2) years of related experience in clinical research preferred</li><li>
Ability to work independently and function within a team</li><li>
Strong attention to detail</li><li>
Reliable and able to prioritize competing responsibilities</li></ul>
Work Mode Designation
This position has been designated as On-Campus. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position&rsquo;s mode of work designation. Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation.
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$20.16 - $31.30
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.</div>

Clinical Research Coordinator 1

DC PUBLIC LIBRARY

<div><div><div><div>JOB SUMMARY
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences. 
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Coordinate and oversee the implementation of DCPL&rsquo;s Language Access Program.</li><li>
Provide subject matter expertise on the agency&rsquo;s compliance with the Language Access Act.</li><li>
Provide central coordination and technical assistance to the agency in its implementation of the provisions of the Language Access Act.</li><li>
Report on the progress of DCPL&rsquo;s Biennial Language Access Plan (BLAP), showing the agency&rsquo;s progress towards achieving its language access plan objectives, at the end of each official quarter of the fiscal year, or as otherwise required by the agency.</li><li>
Provide central coordination and oversight of the agency&rsquo;s Bilingual Staff Certification program.</li><li>
Receive reports of alleged violations of the Language Access Act from individuals, consultative agencies, or other organizations, and report them to the Director of Customer Experience as they are received.</li><li>
Ensure DCPL is in compliance with the Language Access Act, including the placement of appropriate signage informing customers of the availability of translation services through the official Language Access Line.</li><li>
Develop and submit quarterly and annual reports.</li><li>
Develop DCPL&rsquo;s Language Access plan.</li><li>
Serve as DCPL&rsquo;s liaison with the Mayor&rsquo;s Office on Language Access Services and the Mayor&rsquo;s constituent services offices, including the Mayor&rsquo;s Offices on Latino Affairs, African Affairs, Asian Affairs, and Caribbean Affairs.</li><li>
Conduct language access and cultural sensitivity training, including training on communication skills and customer service techniques for interactions with customers of various cultural backgrounds.</li><li>
Ensure that the cultural nuances of DCPL&rsquo;s diverse multicultural community are taken into consideration in the agency&rsquo;s customer experience strategies, customer education campaigns, community engagement, and other public-facing initiatives.</li><li>
Collaborate with DCPL&rsquo;s Communications Team to ensure DCPL&rsquo;s communications materials and campaigns, including print, electronic, social media and websites, resonate with a culturally diverse audience.</li><li>
Create and maintain a process for ongoing engagement with stakeholders in the District&rsquo;s Multicultural Community.</li><li>
Convene and lead DCPL&rsquo;s Multicultural Advisory Committee &ndash; a team of internal and external stakeholders who will guide and support outreach to the agency&rsquo;s multicultural customer base, including Diaspora organizations and Embassies.</li><li>
Advise DCPL&rsquo;s Events and Exhibits, Public Services, Adult Learning, and other departments throughout the agency, in the design of programs, exhibits, and events that reflect the District&rsquo;s cultural diversity.</li><li>
Support the Director of Customer Experience in customer journey mapping, monitoring, and measuring the quality of the agency&rsquo;s customer service delivery, customer data collection, identifying trends and patterns in customer feedback, evaluating customer-facing processes throughout the agency, and making recommendations for process improvements.</li><li>
Collaborate with the Communications and Collections Departments to design collection display standards and develop a collection display calendar.</li><li>
Performs other related duties as assigned.</li></ul> 
 MINIMUM QUALIFICATION REQUIREMENTS<ul><li>
Bachelor's degree in Business Administration from an accredited college and/or university</li><li>
1-2 years of experience in Customer Service or Customer Experience Role in a public sector/government environment</li><li>
1-2 years of experience in developing customer education campaigns</li><li>
1-2 years of experience in conducting language access, cultural sensitivity, and customer service training</li><li>
Comprehensive knowledge of Language Access Compliance and/or working with culturally diverse community stakeholders throughout the District.</li><li>
Excellent skills in verbal, written, and interpersonal communications, including the ability to persuade, motivate, and make public presentations; to work in a dynamic, people-centered role, such as customer service, community engagement, or public relations.</li><li>
Bilingual: Fluent in Spanish</li><li>
Comprehensive knowledge of adult learning techniques and methods in order to implement needs assessments, to conduct training, and to conduct follow-up to determine the transfer of training.</li><li>
Demonstrated ability to work successfully in complex, fast-paced environments.</li><li>
Ability to exercise sound judgement in problem-solving, without close supervision.</li><li>
Perform relevant work at the next lower grade level of CS 12 for a minimum of a year, incumbent cannot currently be serving a probationary period - Applicable to district government employees only</li></ul>
Preferred<ul><li>
Bachelor's Degree in Communications Studies or Journalism</li><li>
Advanced Spanish language proficiency or Native Spanish Speaker</li><li>
3 -5 years of experience in multicultural customer engagement</li><li>
3 -5 years of experience in a Customer Service or Customer Experience Role in a public sector/government environment in the DC Metro-area</li><li>
3 -5 years of experience in developing and implementing customer education campaigns for multicultural communities in the DC Metro-area</li><li>
3 -5 years of experience in conducting language access, cultural sensitivity, and customer service training in the DC-Metro area</li></ul> 
LICENSES AND CERTIFICATIONS
The candidate must successfully pass the Language Proficiency Test (LPT) with a score of at least 3+ or &ldquo;High Intermediate +&rdquo; on the standard 1-5 scale within the first 180 days of their effective date of hire and remain certified during the duration of the appointment. 
WORKING CONDITIONS/ENVIRONMENT
The work is, generally, sedentary in nature; however, there may be local travel (within the District) to meetings, events, and activities, as well as walking, standing, and bending. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Full-Time Appointment
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Collective Bargaining Unit: This position is covered under a collective bargaining agreement.
Promotion Potential &ndash; None
Appointed Salary - The selected incumbent will be appointed at the appropriate salary rate of CS 13 based on the DPM's guidelines.
Budgeted Salary - This position is budgeted for a minimum salary of $106,763 to a maximum salary of $120,451. 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically. 
RESIDIENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</div></div></div></div>

Multicultural Customer Experience Coordinator

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