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it service manager

Boston Consulting Group

<div>Locations: Dubai | Riyadh
Who We Are
The Middle East IT Service Manager is the face of Tech@BCG in a key market for BCG. Spanning Dubai, Riyadh, Doha, Abu Dhabi, and Kuwait, this role is not a back-office function: it is the primary connection between a demanding regional business and the global IT organisation. Local business leadership knows this person by name, calls them first, and relies on them to make technology work. 
The role sits at the intersection of the local business and the IT function. It owns regional IT service delivery end to end, manages senior stakeholder relationships, feeds office demand and business feedback into the IT organisation, and ensures that what is built and delivered globally actually works for the Middle East. The person in this role represents the business to IT, and IT to the business. 
In practice, this means running a tight operation, governing vendors and contracts with discipline, driving a sustained shift towards automation and AI-enabled support, and always knowing what the numbers are telling you. It requires someone equally comfortable in a service review and a conversation with a Managing Director, who understands that trust with the business is the foundation everything else is built on. 
Beyond operations, this role demands a genuine people leader. Someone who invests in their team, listens before they act, and creates an environment where people do their best work. Within the broader EMESA IT Service community, this person is a collaborative and engaged peer: sharing what works, supporting colleagues across other regions, and contributing to a function that is stronger because its leaders work well together. If you lead with integrity, bring others with you, and take the success of the team as seriously as your own, this role is for you. 
What You'll Do
1. Stakeholder Relationships &amp; Business Partnering<ul><li>Serve as the primary point of contact for local business leadership across all Middle East offices as the face of Tech@BCG in the region</li><li>Actively manage senior stakeholder relationships, building trust with office leadership and ensuring IT is seen as a partner, not a utility</li><li>Capture, consolidate, and feed local business demand and feedback into the global IT organisation and translating office needs into inputs the IT function can act on</li><li>Own the senior escalation path for critical incidents and high-impact service events, and maintain playbooks for executive support and key office moments</li></ul> 
2. Capacity &amp; Financial Management<ul><li>Ensure regional capacity is managed in line with global and functional targets, escalating deviations and translating business demand into resourcing inputs for the IT organisation</li><li>Build cost-to-serve visibility at office level to support data-led conversations with both local leadership and global IT</li><li>Challenge and reduce local service deviations where demand doesn&rsquo;t justify them</li><li>Drive the shift from human-touch support to automation and self-service. This is a direction of travel, not a one-off project</li></ul> 
3. Automation &amp; AI-Enabled Support<ul><li>Set and own targets for no-contact and low-contact resolution rates across the region</li><li>Build out self-service capabilities for high-frequency, routine requests: if a human is handling it repeatedly, it should be automated</li><li>Embed AI-assisted triage and resolution tooling into local support workflows</li><li>Maintain a live automation backlog and convert repeat demand into scalable workflows systematically</li><li>Improve ticket and knowledge quality to cut engineering escalations and break the cycle of recurring incidents</li></ul> 
4. Security, Compliance &amp; Resilience<ul><li>Ensure secure fulfilment patterns are embedded in all service workflows, not treated as a separate workstream</li><li>Enforce compliance with device management, access control, and privileged support standards</li><li>Minimise operational risk through disciplined change management and resilience practices</li><li>Partner closely with ISRM: regional security posture is a shared responsibility and I expect you to own your side of i</li></ul> 
What You'll Bring<ul><li>8&ndash;12+ years in IT Service Management, Digital Workplace, or End-User Computing leadership</li><li>Proven experience running multi-site or regional service delivery across geographically dispersed teams</li><li>Background in service transformation or operating model redesign : you have changed how a function works, not just run it</li><li>Hands-on familiarity with AI-enabled / automated support tooling and modern ESM platforms</li><li>Strong grounding in financial management, capacity planning, and cost-to-serve modelling</li><li>Vendor management and contract governance experience in a contracted or hybrid delivery model</li><li>Fluent English; Arabic proficiency is a genuine advantage in this region</li><li>Readiness to travel occasionally across Middle East office locations : presence matters here</li></ul> 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Middle East IT Service Senior Manager

EFS Facilities Services Group (EFS)

<div>
 
 
 Job Title:
 
 Hard Services Manager
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 Job Summary:
 
 
 
 We are seeking an experienced Hard Services Manager with a strong background in Testing &amp; Commissioning and technical operations
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Oversee
 
 hard services operations
 
 including electrical, HVAC, plumbing, fire systems, and associated infrastructure
 </li>
 <li>
 Lead and manage
 
 Testing &amp; Commissioning (T&amp;C)
 
 activities for electrical and MEP systems
 </li>
 <li>
 Ensure all systems operate efficiently and comply with safety, quality, and regulatory standards
 </li>
 <li>
 Coordinate with contractors, consultants, and internal teams for smooth execution and maintenance activities
 </li>
 <li>
 Review technical documents including drawings, method statements, and commissioning procedures
 </li>
 <li>
 Manage preventive and corrective maintenance (PPM &amp; reactive) to ensure minimal downtime
 </li>
 <li>
 Monitor contractor performance, service delivery, and SLA/KPI compliance
 </li>
 <li>
 Prepare technical reports, documentation, and performance analysis
 </li>
 <li>
 Support troubleshooting, root cause analysis, and resolution of technical issues
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 Bachelor&rsquo;s degree in
 
 Electrical Engineering
 
 
 
 Minimum
 
 10+ years of experience
 
 in EPC, FM, real estate, and construction sectors
 
 
 Strong expertise in
 
 Testing &amp; Commissioning of electrical and MEP systems
 
 
 
 Prior experience in roles such as
 
 Technical Manager / Senior Engineer / Assistant Manager
 
 
 
 Strong knowledge of hard services operations and maintenance
 
 
 
</div>

Hard Service Manager

PepsiCo

<div>Overview:
<div>
We Are PepsiCo</div><div></div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div> 
&ldquo;We are an equal opportunity employer and comply with the with the global human rights policies and equality laws in the countries we operate in, we value diversity at our company; it is an essential part of our success. We do not discriminate on the basis of age, pregnancy or marital/civil partnerships, religion or belief, gender, disability and we are Mowaamah -GOLD certified in Saudi.&rdquo;</div><div></div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><ul><li>
Leads the execution of the global operations model for end-to-end IT support, implementing best practices on support services delivery and covering compliance of service level agreements with extended teams and business end users.</li><li>
Leads the end-to-end IT support and end user experience for all the MENA FOBO based users and leads the executive support.</li><li>
Coordinates and priories the support work, ensuring alignment between all IT service areas (Global and Sector) for a proper resolution on any critical and non-critical incident reported by the user&rsquo;s community. Drives the proper services process follow up and execution ensuring users and service areas are processes compliance.</li><li>
Role is accountable for delivering end user compute, connectivity, servers, and telecom services; for identifying cost reduction opportunities and partners with procurement and finance to realize; for managing the baseline AOP, local contracts, and vendors.; for compliance with PepsiCo&rsquo;s ITSM processes and execution. Role ensures system stability and proactively takes action to prevent incidents, oversees critical incident management when needed</li><li>
Role is responsible to directly manage several vendors and contractors involved in service delivery</li><li>
The scope of this role is to manage the MENA FOBO Market. This market scope is around 100 people are scattered across UAE, Saudi, Lebanon and Egypt</li></ul>
Responsibilities:

IT Operations<ul><li>
Review daily, weekly and monthly dashboard services. (R).</li><li>
Supports the IT ex com members and ensure that they receive right support from all the service providers in timely manner</li><li>
Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery with extended teams (D&amp;D, BRM, CTO, AMS, Tech Mgmt., SP&amp;T) (A).</li><li>
Prepare and share reports to ensure optimal performance and maintain records of service level agreements for business units. (R)</li><li>
Review and provide insights with extended teams to ensure efficient maintenance and compliance to all disaster recovery plans to accomplish control and Risk Management process and procedures. (A).</li><li>
Assist operational and technical staff to check and ensure resolution of all issues to achieve all objectives for stability and service improvement. (R).</li><li>
Business engagement review to determine availability from all market IT services (Applications, Network, Servers, End user devices and facilities (Plants, Mixing centers). (A).</li><li>
Review, complement and maintain all ITOPS processes according ITOPS Gold standards (R).</li></ul>
Stakeholder&rsquo;s Management<ul><li>
Manages all the IT support for the ex-com members for MENA FOBO</li><li>
Participate and manage all service desk communication to end users</li><li>
Role acts as the escalation point for all IT operation issues such as delayed incident closure and request fulfilments; measures vendor performance in the BU and actively drives performance issues with vendor management. Role proactively monitors customer satisfaction to ensure services are provided per contract terms and customer expectations; develops and implements plans to improve customer satisfaction including training and capability programs. Role communicates to customers, senior management, stakeholders, and vendors project status, IT operation KPIs, and notifications such as planned outages and critical incidents.</li></ul>
Asset Management<ul><li>
Work closely with the Assets Management and extended teams (D&amp;D, BRM, CTO, AMS, Tech Mgmt., SP&amp;T), to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce license footprint (A).</li></ul>
IT Controls/Audits Management:<ul><li>
Role is responsible for ensuring compliance with the IT controls; leads testing, reporting, and monitoring of controls; proactively develops and implements plans for remediation where needed. Role partners and supports audit teams when required.eirut</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in engineering or computer science</li><li>
2-3 years of experience in customer facing service delivery and operations</li><li>
2-3 Years&rsquo; Experience working on managing day-to-day IT operational incidents requests from the business</li><li>
2-3 years&rsquo; experience in IT service management, process improvement, project management, and/or program development.</li><li>
Should be expert in workplace management software, Office 365 tools &ndash; OneDrive, SharePoint, Outlook</li><li>
Should have good understanding of Active Directory, SCCM</li><li>
Solid hands-on/technical knowledge of core technologies including but not limited to AD, O365, WAN/LAN/Wi-Fi, Core Networking and Server infrastructure, Storage, Cloud Services, Video Conferencing fundamentals and printing.</li><li>
Must have some level of technical knowledge, important to know where to access that information, understand the business and be able to identify the subject matter experts in each area of the business and the IT department.</li><li>
Strong communication and interpersonal skills</li><li>
Stakeholder and vendor management</li><li>
ITIL foundation certified with at least one intermediate certification</li><li>
Extensive background in measurement of IT, services, deliverables, and inputs</li><li>
Training people throughout the organization in the core skills of problem solving and giving them the opportunity to use these skills and share them with other members of their teams will strengthen the value of the organization&rsquo;s problem-solving capabilities.</li><li>
Strong Problem Management Skills. Ability to be able to step back, look at a problem logically, apply intuition and know who must be engaged to resolve the issue.</li><li>
Understand the basics of the technical aspects of problems to serve as the translator between the business and IT.</li><li>
Thorough understanding of ITIL/ITSM processes with deep knowledge of the various ITSM stages including but not limited to Incident management, Problem management, change management, Configuration management, Knowledge management, Availability management, Continuous improvements, Service reporting and KPIs to improve incident resolution and customer service standards.</li><li>
Extensive background in measurement of IT, services, deliverables, and inputs</li><li>
Ability to work and team effectively with IT OPS &amp; extended groups and other management</li></ul></div>

Network Analyst Assistant

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
 
 
 BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 <ul>
 <li>
 Ensure Application Operations Team provides optimum service level to business units and support functions.
 </li>
 <li>
 Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
 </li>
 <li>
 Assist in managing stakeholders (internal and external) communications, expectations, relationships.
 </li>
 <li>
 Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
 </li>
 <li>
 Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
 </li>
 <li>
 Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
 </li>
 <li>
 Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
 </li>
 <li>
 Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
 </li>
 <li>
 Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
 </li>
 <li>
 ITIL/best practice service management.
 </li>
 <li>
 Ability to work in a high pace environment and virtual teams.
 </li>
 <li>
 Experience managing stakeholders&rsquo; communications and relationships. Bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
 </li>
 <li>
 Arabic language to communicate with business partners and regulators.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Technology Service Analyst

Hilton

<div>Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Duty Manager

<div>Night Manager
A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
 
What will I be doing? 
As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Oversee the entire Front Office operation to maintain high standards</li>
<li>Serve as a point of contact for regular and VIP Guests</li>
<li>Complete Night Audit duties</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel</li>
<li>Manage, record and promptly resolve issues or emergencies that arise</li>
<li>Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area</li>
<li>Act in accordance with all security and emergency procedures and manage the instigation of these, as required</li>
<li>Compile adequate handover to Early staff / Duty Manager</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Conduct annual and mid-year Appraisals with Team Members</li>
<li>Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail</li>
<li>High level of IT proficiency</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in the hotel industry</li>
<li>Previous experience with Front Office Management Systems</li>
<li>Previous experience with cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Night Manager

Qiddiya Investment Company

<div>Qiddiya Investment Company (QIC) is developing one of the region&rsquo;s most extensive and diverse asset portfolios, spanning residential communities, hospitality, retail, entertainment, sports, education, healthcare, and staff accommodation. Within this ecosystem, the Staff Accommodation portfolio plays a critical role in supporting Qiddiya&rsquo;s workforce and includes integrated residential, retail, leisure, and F&amp;B facilities. As the portfolio is expected to expand to approximately 13,000 residential units by 2030, robust and scalable facilities management leadership is crucial to ensure safe, efficient, compliant, and high‑quality living environments. 
The IT Manager &ndash; Staff Accommodation is responsible for end‑to‑end IT operational readiness, governance, and performance across the Staff Accommodation portfolio, ensuring reliable, secure, and resident‑centric digital services throughout mobilisation, launch, and steady‑state operations.
The role acts as the client‑side owner and integrator of all IT and digital systems supporting staff accommodation, ensuring alignment with QIC enterprise IT architecture, cybersecurity standards, and governance frameworks, while enabling a seamless digital experience for residents and operational teams.
Working in close coordination with QIC Corporate IT, Facilities Management, Security, and service partners, the IT Manager ensures that technology is operationally resilient, compliant, scalable, and fit for purpose in a 24/7 residential environment.
Key Responsibilities
1. Digital Infrastructure Readiness &amp; Mobilisation<ul><li>
Lead and coordinate IT operational readiness for staff accommodation assets across mobilisation, handover, and phased occupancy.</li><li>
Ensure digital infrastructure is fully commissioned, tested, and ready for day‑one operations, including networks, systems, and end‑user services.</li><li>
Align IT readiness plans with construction handovers, FM mobilisation, and resident onboarding schedules.</li></ul>
2. Network, Connectivity &amp; Systems Integration<ul><li>
Ensure network reliability, availability, and resilience across all accommodation buildings and communal facilities.</li><li>
Oversee Wi‑Fi coverage, performance, and user experience, ensuring full coverage, capacity, and service continuity in residential and common areas.</li><li>
Ensure full integration and operational alignment of:
</li><li><ul><li>Access control systems</li><li>
CCTV and security platforms</li><li>
IoT‑enabled FM devices and smart systems</li></ul></li><li>
Confirm all systems comply with QIC IT architecture, cybersecurity standards, and data protection requirements.</li></ul>
3. IT Governance, Security &amp; Compliance<ul><li>
Enforce IT governance across staff accommodation operations, ensuring strict adherence to:
</li><li><ul><li>QIC group IT policies and standards</li><li>
Cybersecurity and data protection requirements</li><li>
Device management and access control protocols</li></ul></li><li>
Act as the first line of control to ensure no non‑compliant systems, networks, or applications are introduced into the environment.</li><li>
Coordinate with Corporate IT and Security teams on audits, risk assessments, and incident response.</li></ul>
4. Technology Performance &amp; Readiness Reporting<ul><li>
Establish and maintain technology readiness and performance reporting, including:
</li><li><ul><li>Network and system uptime</li><li>
Incident volumes and response times</li><li>
Cybersecurity risks and vulnerabilities</li><li>
Service availability and resilience indicators</li></ul></li><li>
Develop and maintain clear dashboards to provide visibility of IT health, risks, and trends to FM and senior stakeholders.</li><li>
Proactively identify technology risks and escalate issues before they impact residents or operations.</li></ul>
5. Resident Digital Experience &amp; Enablement<ul><li>
Elevate the resident digital experience by ensuring seamless and intuitive access to:
</li><li><ul><li>Wi‑Fi and connectivity services</li><li>
Resident mobile applications and portals</li><li>
Digital self‑service tools</li><li>
Integrated helpdesk and service request platforms</li></ul></li><li>
Ensure digital services are reliable, user‑friendly, and aligned with resident expectations in a live‑in environment.</li><li>
Support resident onboarding and communications related to IT services and digital tools.</li></ul>
6. IT Operations, Helpdesk &amp; Incident Management<ul><li>
Oversee IT operational support models, including helpdesk integration, incident management, and escalation workflows.</li><li>
Ensure incidents are logged, tracked, resolved, and reported in line with agreed SLAs and governance requirements.</li><li>
Review incident trends and root causes to drive continuous improvement and service stability.</li></ul>
7. Vendor &amp; Service Provider Management<ul><li>
Manage and govern IT vendors, system integrators, and service providers supporting staff accommodation.</li><li>
Ensure vendor performance aligns with contractual obligations, SLAs, security requirements, and QIC standards.</li><li>
Support procurement, technical evaluations, and onboarding of IT service partners as required.</li></ul>
8. Steady‑State Operations &amp; Continuous Improvement<ul><li>
Maintain stable, secure, and high‑performing IT operations in steady state.</li><li>
Identify opportunities for technology optimisation, resilience improvements, and cost efficiency.</li></ul>
Support scalability of digital services to accommodate future phases, increased occupancy, and evolving resident needs. 
Requirements 
Qualifications &amp; Competencies
Bachelor&rsquo;s degree in information technology, Computer Engineering, Information Systems, or relevant experience
Demonstrated proficiency in:<ul><li>IT operations and service governance
</li><li>Network and systems reliability in live environments
</li><li>Cybersecurity awareness and compliance enforcement
</li><li>Cross‑functional coordination and stakeholder management</li></ul>
Experience supporting large‑scale, always‑on, or residential / hospitality environments.
Experience managing outsourced IT service providers and vendor SLAs.
Exposure to smart buildings, IoT, or FM‑integrated systems is desirable.
High level of communication and reporting capability.
Strong operational judgement, ownership mindset, and ability to manage technology risk in residential settings.
GCC / Saudi experience and working knowledge of local compliance frameworks is a strong advantage.
Professional Certifications
IT service management certification (e.g. ITIL, or equivalent) &ndash; desirable.
Network or infrastructure certification (e.g. Cisco, Microsoft, cloud platforms) &ndash; advantageous.
Cybersecurity or information security certification (e.g. ISO 27001 awareness, CISSP, CISM) &ndash; desirable.
(Certifications are preferred but not mandatory and may be substituted by relevant experience.)
Years of Experience
8 plus years of experience in IT operations, infrastructure management, or enterprise IT environments.
Application closes on 30 April 2026</div>

Information Technology Manager - 008 - CDU4

Explore 1350+ It service manager in Riyadh this April. Find roles across top companies and apply now to boost your career.