key account manager

sales manager

area manager

client manager

operations manager

it service manager

Qiddiya Investment Company

<div>Qiddiya Investment Company is committed to creating an exceptional entertainment and tourism experience in Saudi Arabia. We are seeking a dynamic and detail-oriented Manager - IT Operational Excellence to lead our IT operational strategies, ensuring alignment with our business objectives and the highest standards of service delivery.
In this role, you will be responsible for driving continuous improvement in IT processes and systems, optimizing operational performance, and fostering a culture of excellence within the IT department.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Develop and implement IT operational excellence strategies that align with Qiddiya's vision and goals.</li>
<li>Analyze and enhance IT processes to improve efficiency, effectiveness, and reliability.</li>
<li>Lead initiatives to identify and mitigate risks, ensuring the integrity and availability of IT services.</li>
<li>Collaborate with cross-functional teams to implement best practices and innovative solutions within the IT domain.</li>
<li>Establish KPIs to measure and report on the effectiveness of IT operations and improvements.</li>
<li>Manage vendor relationships and service contracts to ensure optimal service delivery.</li>
<li>Facilitate training and development programs to elevate the technical skills within the IT team.</li>
<li>Prepare and present regular reports on IT operational performance to senior management.</li>
<li>Stay current with industry trends and emerging technologies to inform operational excellence strategies.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>7+ years of experience in IT operations management, preferably in a large-scale organization.</li>
<li>Proven track record in process optimization and operational excellence frameworks.</li>
<li>Strong understanding of IT service management principles (ITIL, COBIT, etc.).</li>
<li>Excellent leadership, communication, and interpersonal skills.</li>
<li>Demonstrated ability to manage complex projects and drive cross-functional collaboration.</li></ul></div>

Manager - IT Operational Excellence (CORS 234)

Crane Authentication (NXT)

<div>
 
 As a partner to businesses and governments,
 
 Crane Authentication
 
 offers expertise and cutting-edge innovations that protect and enhance products, secure identities, safeguard revenues and enforce compliance. Customers from different business sectors and levels of government trust our team of 1,250 people for their expertise in R&amp;D, security design, engineering and data-driven insights. We are an integral part of
 
 Crane NXT
 
 , a c$2 billion dollar business with over 5,000 associates
 
 
 
 
 
 
 Summary
 
 :
 
 
 The role includes trending of incidents, supporting the investigation into root cause, and analysis of reports. Quality review for tickets and CC staff as well as performing analysis and report innovation is integral for success within the role. A high level of professionalism
 
 
 is also paramount.
 
 
 
 
 
 
 DIMENSIONS AND REPORTING LINES (number of reports and financial values)
 
 
 
 The Customer Care Team Leads will work closely with the Customer Care Manager to help implement a clearly defined set of processes and quality standards across the customer care team.
 
 
 &bull;The Team Leads will be responsible for overseeing the day-to-day performance of the CC team to ensure that tickets across all contracts are being managed in accordance with the ITIL best practices &amp; processes and the quality measures that are in place. Identifying knowledge gaps that lead to training is an important part of the role.
 
 
 &bull;The Team Leads will offer guidance to the team where required on handling and managing tickets. Quality review and Guidance will also be offered as the team is using Zendesk and the many channels that it offers.
 
 
 &bull;The Team Leads will be integral as the CC team begin to be involved in providing support for corporate IT tickets as well as the service also expands to new contracts and to supporting brand customers.
 
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 Individual
 
 
 &bull;Provide training, guidance, and assistance to the customer care team on how to handle incidents and service requests as per ITIL standards.
 
 
 &bull;Responsible for reviewing quality checks on ticket resolution and producing trend analysis on ticket lifecycle which will help in proactively identifying potential problems.
 
 
 &bull;Monitor and check the requests and incidents in the Service Management tools for all contracts by assessing impact and urgency.
 
 
 &bull;Ensure all Incidents and service requests are recorded correctly, progressed. with clear updates, and the SLA consistency is maintained.
 
 
 &bull;Monitor call handling performance of the team to ensure the relevant SLA is maintained.
 
 
 &bull;Monitor the performance for handling live chat, as well as other messenger capabilities such as WhatsApp to ensure highest quality of service is offered by the CC agents.
 
 
 &bull;Understand the escalation procedures if an incident has the potential to breach SLA.
 
 
 &bull;Proactively manage updates to the stakeholders with Incident/Request statuses through to resolution and to the customer&rsquo;s satisfaction.
 
 
 &bull;Actively contribute to and support the creation of the knowledge base articles.
 
 
 &bull;Preparation of regular reports as determined by the Customer (daily, weekly, monthly).
 
 
 &bull;Timely response to ad-hoc data/analysis requests, according to business priorities; includes preparation of datasets for further analysis of outputs.
 
 
 &bull;Demonstrates teamwork by supporting and assisting other Team Leads/ Shift leaders as necessary.
 
 
 &bull;Prepare the Customer Care Team shifts schedule.
 
 
 &bull;To always act and behave in a way compliant with all the company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct.
 
 
 &bull;To support the behaviour of working as One, sharing best practices, and collaborating with colleagues outside of their own sphere of business.
 
 
 
 
 
 
 Common to all roles
 
 
 
 &bull;To ensure full participation in the performance development review (PDR) process and maintain an up-to-date record of all training and development activities/programs
 
 
 &bull;To always act and behave in a way compliant with all The company guidelines and policies, especially those relating to values and behaviours, environmental health and safety, ethics, and codes of conduct, as it is through living our values that we strengthen the culture of our business and demonstrate our understanding of our Code of Business Principles. Further information on our company values can be found in our &ldquo;Living the Values&rdquo; guidelines
 
 
 
 
 
 
 CAPABILITY (qualifications, experience, and skills)
 
 
 
 Strong customer-service orientation with a confident and enthusiastic approach to work
 
 
 &bull;Excellent listening and questioning skills.
 
 
 &bull;ITIL v4 Foundation
 
 
 &bull;Experience working within an ITIL Service and Support framework (Incident, Service Fulfilment, Problem, Change)
 
 
 &bull;Experience in using an ITIL conformant IT Service Management System tool
 
 
 &bull;(Remedy, Zendesk&hellip;)_
 
 
 &bull;Experience in using data visualization tools such as Power BI, Tableau or similar would be an advantage.
 
 
 &bull;MS Office 365 advanced knowledge.
 
 
 &bull;Basic IT Systems knowledge is desirable.
 
 
 &bull;Able to work to strict policies and Procedures and desire to ensure consistency in approach to all tasks.
 
 
 
 
 
 
 WHAT&rsquo;S IN IT FOR YOU?
 
 
 <ul>
 <li>
 Work for a market leading, established product company.
 </li>
 <li>
 Nice modern offices with great facilities.
 </li>
 <li>
 Health Insurance.
 </li>
 <li>
 24 days holidays plus national holidays.
 </li>
 <li>
 Life Insurance.
 </li>
 </ul>
 
 
 
 
 
 
 Crane Authentication is part of Crane NXT
 
 
 
 
 
 Crane NXT is a premier industrial technology company that provides proprietary and trusted technology solutions to secure, detect, and authenticate what matters most to its customers. Crane NXT has approximately 5,000 employees with global operations and manufacturing facilities in the United States, the United Kingdom, Mexico, Japan, Switzerland, Germany, Sweden, and Malta. For more information, visit www.cranenxt.com.
 
 
 
 
 
 
 
 
 We value diversity at our company. Everyone who applies with the qualifications will receive consideration for employment without regard to: age, colour, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by law.
 
 
 
 
 We receive a high number of applications, so apologies if we are unable to provide specific feedback. If we feel you are a fit for the role, we&rsquo;ll be in contact.
 
 
 
 
</div>

Customer Care Team Leader

ترشيد | TARSHID

<div>
 
 
 
 About Tarshid:
 
 
 
 
 
 
 
 Tarshid is the National Energy Services Company, established by the Public Investment Fund to catalyze the development of a more energy efficient Saudi Arabia. The launch of Tarshid is a result of a collaborative effort between the Ministry of Energy, Ministry of Finance and the Saudi Energy Efficiency Center. Tarshid aims to be a pioneer in the energy efficiency field and to build towards a more sustainable future. Tarshid has a mandate to develop, fund and manage impactful energy efficiency projects in government and commercial sectors that achieve significant energy savings for the Kingdom.
 
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 
 The jobholder is responsible for ensuring effective operation, monitoring, and end-user satisfaction in IT services across the organization. This role oversees the Level 1 Service Desk, manages IT monitoring platforms, and owns the ticketing system along with all ITIL processes to ensure service excellence. The Lead acts as the primary escalation point for operational and end-users issues, coordinates with internal IT teams, related vendors and managed service providers, and ensures all services meet agreed SLAs, business expectations, and continuously enhance user satisfaction.
 
 
 
 
 
 
 
 Main Responsibilities:
 
 
 
 
 
 
 
 
 Service Desk &amp; End-User Support:
 
 
 <ul>
 <li>
 Lead and oversee the Level 1 Service Desk operations to ensure effective incident resolution and request fulfillment.
 </li>
 <li>
 Implement, enforce, and govern ITIL-based processes across incident, problem, change, and request management.
 </li>
 <li>
 Act as the primary escalation point for IT support issues impacting business users.
 </li>
 <li>
 Monitor end-user satisfaction and drive service improvements through feedback and metrics.
 </li>
 </ul>
 
 
 Monitoring &amp; Service Continuity:
 
 
 <ul>
 <li>
 Manage enterprise monitoring platforms to ensure proactive detection of service disruptions.
 </li>
 <li>
 Establish and refine monitoring thresholds, escalation paths, and incident response playbooks.
 </li>
 <li>
 Coordinate incident and problem management with internal IT teams to ensure timely resolution.
 </li>
 </ul>
 
 
 ITIL Process Ownership &amp; Governance:
 
 
 <ul>
 <li>
 Own and continuously improve ITIL processes across the organization.
 </li>
 <li>
 Ensure process adherence by vendors and internal teams.
 </li>
 <li>
 Maintain accurate service catalog, CMDB, and documentation for IT services.
 </li>
 </ul>
 
 
 Vendor &amp; Partner Coordination:
 
 
 <ul>
 <li>
 Oversee performance of related managed service partners delivering IT operations and L1 support.
 </li>
 <li>
 Review vendor SLA reports, track performance trends, and drive corrective action plans where needed.
 </li>
 <li>
 Lead governance meetings with related vendors to review incidents, SLAs, and improvement opportunities.
 </li>
 </ul>
 
 
 Service Excellence &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Measure and improve IT service performance, aligning with business needs and user expectations.
 </li>
 <li>
 Drive initiatives to enhance IT service delivery efficiency, automation, and self-service adoption.
 </li>
 <li>
 Provide regular reporting on IT service KPIs, trends, and improvement actions.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications, Experience &amp; Skills :
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or equivalent, or any related field
 </li>
 <li>
 Relevant Professional Certification is preferred (ITIL, etc.) is preferred
 </li>
 <li>
 5+ years of experience in IT Infrastructure /IT Engineer; preferably within an Energy industry.
 </li>
 <li>
 Proficiency level in English required, and fluency in Arabic is preferred.
 </li>
 </ul>
 
 
 Technical &amp; Process Expertise:
 
 
 <ul>
 <li>
 Strong knowledge of ITIL service management framework and best practices.
 </li>
 <li>
 Experience managing service desks, ITSM/ticketing platforms (e.g., ServiceNow, ManageEngine, Remedy).
 </li>
 <li>
 Understanding of IT monitoring tools and event correlation systems.
 </li>
 <li>
 Knowledge of service delivery in a managed services environment.
 </li>
 </ul>
 
 
 Governance &amp; Oversight:
 
 
 <ul>
 <li>
 Proven track record in SLA monitoring, vendor governance, and performance management.
 </li>
 <li>
 Ability to design, implement, and enforce IT service management policies and processes.
 </li>
 <li>
 Experience with audits, compliance checks, and service reviews.
 </li>
 </ul>
 
 
 Soft Skills:
 
 
 <ul>
 <li>
 Strong customer service orientation and user advocacy.
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 Analytical mindset with the ability to identify root causes and implement improvements.
 </li>
 <li>
 Ability to manage priorities in a high-demand environment
 </li>
 </ul>
 
 
 
 
 
 
 Job Benefits:
 
 
 
 <ul>
 <li>
 Bonus
 </li>
 <li>
 Vacation Days
 </li>
 <li>
 VIP Medical Insurance
 </li>
 <li>
 School Assistance
 </li>
 <li>
 Wala Plus
 </li>
 <li>
 Annual Air Ticket
 </li>
 <li>
 Mobile Allowance
 </li>
 <li>
 Wellness Allowance
 </li>
 </ul>
 
 
</div>

IT Support Lead (IT Service Management & Support)

Deutsche Bank

<div>
 
 
 Details of the Division and Team:
 
 
 
 Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
 
 
 BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
 </li>
 </ul>
 
 
 
 
 
 Your key responsibilities:
 
 
 <ul>
 <li>
 Ensure Application Operations Team provides optimum service level to business units and support functions.
 </li>
 <li>
 Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
 </li>
 <li>
 Assist in managing stakeholders (internal and external) communications, expectations, relationships.
 </li>
 <li>
 Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
 </li>
 <li>
 Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
 </li>
 <li>
 Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
 </li>
 <li>
 Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
 </li>
 </ul>
 
 
 
 
 
 Your skills and experience:
 
 
 <ul>
 <li>
 5 years&rsquo; experience in Technology in banking or capital market sectors in Saudi Arabia.
 </li>
 <li>
 Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
 </li>
 <li>
 Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
 </li>
 <li>
 ITIL/best practice service management.
 </li>
 <li>
 Ability to work in a high pace environment and virtual teams.
 </li>
 <li>
 Experience managing stakeholders&rsquo; communications and relationships.
 </li>
 <li>
 bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
 </li>
 <li>
 Arabic language to communicate with business partners and regulators
 </li>
 </ul>
 
 
 
 
 
 How we&rsquo;ll support you:
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 </li>
 </ul>
 
 
 
 
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
</div>

Technology Service Analyst

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
 
 
 BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 <ul>
 <li>
 Ensure Application Operations Team provides optimum service level to business units and support functions.
 </li>
 <li>
 Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
 </li>
 <li>
 Assist in managing stakeholders (internal and external) communications, expectations, relationships.
 </li>
 <li>
 Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
 </li>
 <li>
 Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
 </li>
 <li>
 Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
 </li>
 <li>
 Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
 </li>
 <li>
 Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
 </li>
 <li>
 Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
 </li>
 <li>
 ITIL/best practice service management.
 </li>
 <li>
 Ability to work in a high pace environment and virtual teams.
 </li>
 <li>
 Experience managing stakeholders&rsquo; communications and relationships. Bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
 </li>
 <li>
 Arabic language to communicate with business partners and regulators.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Hilton

<div>Restaurant Manager
A Restaurant Manager is responsible for managing restaurant operations to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines. 
 
 
What will I be doing? 
As a Restaurant Manager, you are responsible for managing restaurant operations to deliver an excellent Guest and Member experience. A Restaurant Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Manage Restaurant operations</li>
<li>Maintain exceptional levels of customer service</li>
<li>Recruit, manage, train and develop the Restaurant team</li>
<li>Manage guest queries in a timely and efficient manner</li>
<li>Work within budgeted guidelines in relation to Food and Payroll</li>
<li>Drive sales to maximize budgeted revenue</li>
<li>Develop menus with other members of Food and Beverage team</li>
<li>Accountable for monthly stock takes</li>
<li>Incentivise team members to maximize sales and revenue</li>
<li>Set departmental targets and objectives, work schedules, budgets, and policies and procedures</li>
<li>Evaluate guest satisfaction levels with a focus on continuous improvement</li>
<li>Ensure communication meetings are conducted and post-meeting minutes generated</li>
<li>Be environmentally aware</li>
<li>Assist other departments wherever necessary and maintain good working relationships</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li></ul>
What are we looking for? 
A Restaurant Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Management and/or supervisory Food and Beverage experience</li><li>
Able to meet financial targets</li><li>
Ability to comply with all Food and Beverage brand standards
</li><li>Willingness to develop team members and self</li><li>
Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Degree in relevant area</li><li>
Passion for delivering exceptional levels of guest service</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Restaurant Manager

Explore 1548+ It service manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

1548 it service manager jobs IN Riyadh

Manager - IT Operational Excellence (CORS 234)

Customer Care Team Leader

IT Support Lead (IT Service Management & Support)

Technology Service Analyst

Technology Service Analyst

Application Support Associate Manager

Restaurant Manager