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it support specialist

Reliable Security Staffing

<p>A <b>Help Desk Specialist</b> provides technical support and assistance to end users, ensuring smooth operation of computer systems, software, and hardware. This role involves troubleshooting and resolving issues remotely, guiding users through solutions, and ensuring customer satisfaction with IT services and support. Help Desk Specialists work efficiently in a remote environment, maintaining clear communication with users and ensuring the effective functioning of technology systems.</p><p>If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.</p><p><b>Overview:</b></p><p>We are looking for a <b>Security Support Specialist</b> with exceptional customer service skills to provide technical assistance and support to users within our security systems. If you have a strong ability to absorb and retain information quickly, and can present complex security concepts in a user-friendly manner, then you are the one we are looking for!</p><p>Key Responsibilities:</p><p><b>Technical Support:</b></p><ul><li><b>Incident Management:</b></li><li>Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.</li><li>Troubleshoot and resolve technical problems via phone, email, or remote desktop support.</li><li><b>User Support:</b></li><li>Assist users with software installations, configurations, and updates.</li><li>Guide users through basic technical issues, ensuring quick resolutions to minimize downtime.</li><li><b>Issue Diagnosis:</b></li><li>Analyze problems related to systems, applications, or network connectivity, offering solutions or escalating more complex issues to the appropriate team.</li><li>Document issues and solutions in the ticketing system for future reference.</li></ul><p><b>System Maintenance &amp; Updates:</b></p><ul><li><b>System Monitoring:</b></li><li>Monitor and maintain IT infrastructure, ensuring systems are running efficiently and securely.</li><li>Perform routine system updates, patches, and software upgrades.</li><li><b>Troubleshooting &amp; Resolution:</b></li><li>Diagnose and repair hardware failures, network problems, and software issues.</li><li>Resolve basic connectivity problems, printer issues, and login difficulties.</li></ul><p><b>Customer Communication:</b></p><ul><li><b>Documentation:</b></li><li>Log all support requests and actions taken in the ticketing system.</li><li>Provide clear instructions and documentation to users for troubleshooting and self-service when possible.</li><li><b>Follow-Up Support:</b></li><li>Ensure that user issues are resolved in a timely manner and follow up to confirm that solutions have been effective.</li><li>Provide feedback to users on IT processes and improvements.</li></ul><p>Skills and Qualifications:</p><ul><li><b>Technical Proficiency:</b></li><li>Solid understanding of IT systems, software, hardware, and networking fundamentals.</li><li>Familiarity with operating systems (Windows, MacOS, Linux) and common business applications.</li><li><b>Communication Skills:</b></li><li>Strong verbal and written communication skills to explain technical issues in simple, understandable terms.</li><li>Ability to communicate clearly and professionally with non-technical users.</li><li><b>Problem-Solving:</b></li><li>Ability to troubleshoot and diagnose issues, providing effective solutions.</li><li>Proactive approach in identifying recurring issues and implementing preventative measures.</li><li><b>Customer Service:</b></li><li>Demonstrated ability to provide excellent customer support, ensuring a positive user experience.</li><li>Patience and empathy in dealing with users who are experiencing technical issues.</li><li><b>Organizational Skills:</b></li><li>Ability to manage and prioritize multiple service requests in a fast-paced environment.</li><li>Capable of documenting and tracking support issues for future reference and continuous improvement.</li><li><b>Technical Tools:</b></li><li>Familiarity with help desk software, remote desktop tools, and ticketing systems (e.g., ServiceNow, Zendesk, Jira).</li><li>Knowledge of common IT troubleshooting tools (e.g., network analyzers, system diagnostic tools).</li></ul><p>Benefits of Remote Work:</p><ul><li><b>Flexibility:</b> Work from home, allowing for better work-life balance and flexibility in work hours.</li><li><b>Reduced Commute:</b> No daily travel to an office, saving both time and money associated with commuting.</li><li><b>Increased Productivity:</b> Ability to work in a personalized environment that enhances focus, creativity, and efficiency.</li></ul><p>Challenges of Remote Work:</p><ul><li><b>Isolation:</b> Potential for feeling disconnected from the team or organization due to remote work setup.</li><li><b>Technology Dependence:</b> Relying on stable internet and technology to effectively perform duties and support users.</li><li><b>Self-Discipline:</b> The need for self-motivation and time management to stay on top of multiple support requests and deliver consistent service.</li></ul><p>Typical Work Environment:</p><ul><li><b>Tools &amp; Platforms:</b> Comfortable working with remote support tools, ticketing systems, and troubleshooting software.</li><li><b>Collaboration:</b> Regular virtual meetings with internal teams to discuss technical issues, system improvements, and user feedback.</li><li><b>Work Setting:</b> Remote work setup that may require working independently, while staying connected with teams and users through digital communication.</li></ul><p>Pay: $72,506.00 - $91,898.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30326</p>

Help Desk Specialist

Brasfield & Gorrie

<div><div>The IT Support Technician I will be a member of the Service Desk team, serving as the first point of contact for employees seeking technical assistance. This role involves triaging, troubleshooting, and resolving technology-related issues over the phone, via email, and through our ticketing system. The ideal candidate will be on the front lines of our commitment to providing exceptional service.</div><div></div><div><br>
This key role is based <b>on-site</b> in our corporate office in Atlanta, Georgia.</div><div></div><div><b><br>
Key Responsibilities</b>:</div><ul><li><b>
Deliver Exceptional Service:</b> Serve as the first point of contact for employees seeking technical assistance, ensuring a positive and supportive experience over the phone, via email, and through our ticketing system</li><li><b>
Remote Assistance: </b>Provide timely and effective remote technical support to employees on our construction jobsites and in corporate offices.</li><li><b>
Business</b> <b>Partnership</b>: Partner with internal teams to ensure IT support issues are resolved thoroughly and efficiently, serving as a trusted liaison between B&amp;G technology users and the IT department.
</li><li><b>Critical Thinking:</b> Ability to go beyond just the apparent and available answer to do what it takes to satisfy the customer by being relentless and owning issues.</li><li><b>
Trend</b> <b>Analysis</b> <b>and</b> <b>Improvement</b>: Collaborate with internal teams to identify and analyze trends, identify root causes, and design effective support interventions that enhance user experience.</li><li><b>
Onboarding</b> <b>Experience</b>: Work with HR, hiring managers, and office IT technicians to ensure new employees have a smooth technical on-ramp with all necessary IT software and systems access prior to onboarding with our company.</li><li><b>
Systems</b> <b>Maintenance</b>: Engage in quarterly IT systems maintenance and monitor ticketing systems post-maintenance to ensure smooth operations.
</li><li><b>Knowledge</b> <b>Management</b>: Create and maintain comprehensive, relevant knowledge management articles, detailing troubleshooting steps and processes.</li><li><b>
Software</b> <b>Installation</b> <b>Support</b>: Assist employees with software installations using elevated admin privileges.</li><li><b>
Ticket</b> <b>Management</b>: Manage IT support ticket updates, escalations, and resolutions using help desk software to ensure timely and effective issue resolution.</li></ul><br>
<ul><li>
Bachelor&rsquo;s degree in MIS, IT, or related field required</li><li>
1-3 years of experience in a customer-focused IT support role</li><li>
Proficiency with Windows OS and Microsoft Office preferred</li></ul><div><b>
Skills and Attributes:</b></div><ul><li>
Excellent empathy, active listening, and resiliency</li><li>
Finds fulfillment in their work through serving others.</li><li>
Self-motivated with a hungry work ethic.</li><li>
Proactive approach to problem-solving.</li><li>
Ability to work well both independently and as part of a team.</li><li>
Strong written and verbal communication skills.</li><li>
Committed to learning, continuous improvement, and seeks feedback.</li><li>
Calm under pressure with the ability to alleviate tension in high-stress situations.</li><li>
Exhibits professionalism in communication, personal appearance, and etiquette.</li><li>
Ability to identify, prioritize, and respond to incoming work based on impact and urgency</li></ul><div><b>
Our Vision in IT</b>:<br>
We are committed to being business partners dedicated to exceptional service and building our future. Join us in shaping the future of workplace technology, delivering outstanding support, and contributing to our shared success.</div><div></div><div><i><br>
The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div>

IT Support Technician - Service Desk

<div>
 <strong>
  Job Title: IT Administrative Support
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  Location: Atlanta, GA/On-Site
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  Duration: 6+ Months
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  Purpose
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 The Atlanta Public School System is seeking the services for IT Administrative support to provide direct support to the Information Technology division and to APS schools and administrative locations. This position will report to the Director of the Project Management Office (PMO).
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 <strong>
  Summary
  <br/>
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 </strong>
 The IT Administrative Support will primarily support the needs of the PMO Director in tracking projects and goals, creating power point presentations, taking meeting notes, creating action items, following up on progress for several technology initiatives and providing administrative support to the IT Directors. He/she will also be assigned to work throughout the APS district, to assist with monitoring the progress of projects via project server, updating MS Teams sites with project artifacts, coordinating activities around Critical Project Reviews, capturing action items and next steps from project meeting recordings. The IT Administrative Support will also work closely with the PMO Change Management team to create and edit documents.
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  Scope Of Work/Key Responsibilities
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 <ul>
  <li>
   Tracking projects and initiatives using excel or other MS365 tools.
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   Create presentation slides using PowerPoint.
  </li>
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   Work with multiple different teams to report a status on initiatives.
  </li>
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   Create and develop meeting notes and action items.
  </li>
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   Prepare and provide documentation to internal teams and key stakeholders
  </li>
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   Coordinate PMO/Project activities, maintain and update project schedules, manage assignments, monitor progress and communicate with stakeholders.
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   <br/>
  </li>
 </ul>
 <strong>
  Contract Duration
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 </strong>
 <ul>
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   1 year
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   Option to extend annually - based on performance.
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 </ul>
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  Skills And Qualifications
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  1 year work experience (minimum):
  <br/>
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  <li>
   Strong written and oral communication skills
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   Proficient in understanding Microsoft Office applications such as PowerPoint, Word, Excel, and Outlook
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   Possesses strong decision making, problem-solving, and critical thinking skills
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   Highly organized, meets deadlines, and able to work well with a team
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   Knowledge of best practice security standards and techniques
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   Must have clean criminal record with the ability to pass finger-print background check
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   Must be authorized to work in the United States.
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  Personal Attributes
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 <ul>
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   Creativity and strong attention to detail
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   Ability to work effectively on tight deadlines, as necessary
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   Excellent command of English language
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  <li>
   Oral and written communication skills
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  <li>
   Exceptional customer service skills, including the ability to interact professionally with a diverse group of customers
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  <li>
   Positive, productive team player
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   Desire to learn new skills and improve
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  </li>
 </ul>
 <strong>
  Education/Training
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 <ul>
  <li>
   Minimum of Associate&rsquo;s degree (preferred)
  </li>
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   An equivalent combination of education and experience will be considered.
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  </li>
 </ul>
 <strong>
  Work
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 This work will be completed on-site at the any of the Atlanta Public Schools building in the metro Atlanta area. The IT Administrative Support would need to work M, T, W, TH, F (typically 8am &ndash; 5pm). Hours may change slightly to accommodate project needs. Some remote work opportunities are available to align with district policies.
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  Leadership
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 The IT Administrative Support will work under the general supervision of the Director of the PMO. He/she will be responsible for providing regular updates and meeting the deadlines imposed by the district.
</div>


IT Administrative Support

Medicus IT

<p></p><div><div><b>Overview:</b></div>
<div></div>
<div>Medicus IT's Analyst, Enterprise Service Desk is responsible for serving as an initial point of contact for triaging, then resolving or accurately escalating incoming client or system generated requests as well as providing a world class client experience daily. Level Ones assist with escalations from Technicians while following documented policies and procedures to effectively set correct ticket priority, then work to resolve issues in accordance with our standard escalations process either remotely or onsite with our clients.</div>
<div></div>
<div><b>Duties and Responsibilities:</b></div>
<ul><li>Serve as the first point of contact for all IT-related support requests primarily via phone and as needed via email and/or ticketing system.</li>
<li>Be logged into the phone queues throughout the entire workday to ensure consistent client support.</li>
<li>Troubleshoot and resolve basic desktop, software, network, and hardware issues.</li>
<li>Assist clients with installation, configuration, and usability of desktop computers, mobile devices, printers, and other peripheral equipment.</li>
<li>Follow established troubleshooting and escalation procedures, ensuring timely resolution or proper handoff to higher-tier support.</li>
<li>Maintain accurate documentation of all support requests, solutions, and client interactions in the ticketing system.</li>
<li>Work with vendors to resolve software and hardware-related issues.</li>
<li>Install and configure operating systems, software applications, patches, and updates.</li>
<li>Perform basic virus detection, removal, and system security maintenance.</li>
<li>Monitor and address backup failures, assisting in data restoration efforts when needed.</li>
<li>Educate end-users on best practices for cybersecurity and IT resource usage.</li>
<li>Assist with password resets, account provisioning, and access control.</li>
<li>Participate in an on-call rotation for after-hours support as needed.</li>
<li>Documenting and addressing technical issues and customer interactions, escalating as necessary.</li>
</ul><div><b>Qualifications and Experience:</b></div>
<ul><li>Associate's Degree in Technology or related field required.</li>
<li>2-5 years of experience with Microsoft environments required.</li>
<li>0-2 years of MSP specific experience preferred.</li>
<li>Network+ and Security+ certifications preferred.</li>
</ul><div><b>Knowledge, Skills, And Abilities:</b></div>
<ul><li>Knowledge of VMWare, Citrix, VPN and Terminal Services.</li>
<li>Backup Technologies.</li>
<li>Internet/DNS/E-mail/Communication issues.</li>
<li>Strong understanding of Windows operating systems, Microsoft Office Suite, and cloud applications.</li>
<li>Knowledge of basic networking concepts, including DNS, DHCP, VPN, and firewall configurations.</li>
<li>Familiarity with remote troubleshooting tools and remote desktop applications.</li>
<li>Ability to diagnose and resolve technical issues in a structured and efficient manner.</li>
<li>Excellent communication and customer service skills with a professional demeanor.</li>
<li>Strong documentation skills with attention to detail.</li>
<li>Ability to work independently and as part of a team in a fast-paced environment.</li>
<li>Adaptability to shifting priorities and willingness to learn new technologies.</li>
<li>Flexibility and adaptability for scheduled shift times</li>
</ul><div><b>Attributes That Will Drive Success:</b></div>
<ul><li>Strong problem-solving skills and a client-focused approach.</li>
<li>Ability to remain calm and professional in high-pressure situations.</li>
<li>Commitment to continuous learning and skill development.</li>
<li>Proactive approach to identifying and addressing recurring issues.</li>
<li>Compliance with company policies, procedures, and security best practices.</li></ul></div><p></p>

Analyst, Enterprise Service Desk

Smurfit Westrock

<div><div><b>Specialist, HRBP &ndash; HR &amp; IT Support</b></div><div></div><div><b><br>
Why this role exists</b></div><div>
This role exists to provide consistent operational, analytical, and coordination support for the HRBP supporting North America HR and North America IT. The Specialist supports standardized HR processes, reporting, onboarding, and offboarding activities, and approval workflows for these client groups, helping ensure accuracy, consistency, and timely execution so the HRBP can focus on strategic advising, senior leader support, and culture integration in a post‑merger environment.</div><div></div><div><b><br>
Position Overview</b></div><div>
The Specialist, HRBP &ndash; HR &amp; IT Support, provides hands‑on support across HR operations, reporting, employee lifecycle processes, and cross‑functional coordination for the North America HR and IT populations.</div><div></div><div><br>
This role reports solid line into the Senior Manager overseeing the Employee Contact Center (ECC) and operates with a dotted‑line relationship to the Senior Manager, HRBP supporting North America HR and IT. Day‑to‑day work is aligned to the HRBP&rsquo;s priorities and client needs, while workload management, performance management, and escalation sit within the HR Ops/ECC reporting structure.</div><div></div><div><br>
The role focuses on executing defined processes, preparing data and materials, coordinating logistics, and tracking work in progress within established priorities and guidance.</div><div></div><div><b><br>
Core Responsibilities:</b></div><div></div><div><b><br>
Data, Reporting, and Insights</b></div><ul><li>
Prepare, validate, and maintain HR data across systems and recurring reports for NA HR and NA IT populations using established templates and processes.</li><li>
Run standard HR reporting,g including headcount, attrition, DEI metrics, promotions, and organizational chang.es</li><li>
Identify and escalate data discrepancies or issues for review</li><li>
Prepare Excel summaries and leadership‑ready views based on defined reporting standards</li><li>
Update and maintain PowerPoint slides for monthly, quarterly, and ad hoc updates</li><li>
Partner with HRIS and analytics teams to resolve data issues and improve report consistency</li></ul><div></div><div><b><br>
HR Process Execution and Tracking</b></div><ul><li>
Support execution of recurring HR processes such as performance cycles, merit planning support, audits, and organizational changes for HR and IT client groups</li><li>
Track timelines, inputs, approvals, and dependencies for assigned processes</li><li>
Maintain trackers and status updates and flag risks or issues. lays</li></ul><div></div><div><b><br>
Requisition and Promotion Process Support</b></div><ul><li>
Coordinate the requisition approval process for HR and IT roles in alignment with established guidelines and approval guard. rails</li><li>
Review requisition requests for completeness, required documentation, and alignment to standard criteria before routing for approval. proval</li><li>
Track requisition status, approvals, and changes, and maintain accuracy. records</li><li>
Support the promotion approval process by validating required inputs, documentation, and timing against established standards.</li><li>
Route promotion requests through appropriate approval channels and track outcomes.</li><li>
Escalate exceptions or potential misalignment with guidelines to the HRBP for review.</li></ul><div></div><div><b><br>
Onboarding and Offboarding Support</b></div><ul><li>
Coordinate onboarding and offboarding activities for HR and IT employees in partnership with HR Ops, IT, and managers.</li><li>
Schedule meet and greets, orientation sessions, and key stakeholder introductions</li><li>
Coordinate equipment and system access requests with IT and the relevant partner.s</li><li>
Support offboarding logistics, including equipment return coordination, system access removal requests, and documentation.n</li><li>
Schedule and administer exit interviews and ensure feedback is documented and routed appropriately</li></ul><div></div><div><b><br>
HRBP Enablement and Case Support</b></div><ul><li>
Prepare data, documentation, and timelines to support HRBP casework for HR and IT client groups.</li><li>
Draft initial summaries or fact packs based onthe provided direction</li><li>
Ensure records and decisions are documented accurately and consistently</li></ul><div></div><div><b><br>
Cross‑Functional Coordination</b></div><ul><li>
Coordinate with HR COEs, IT partners, and business stakeholders to gather inputs for reporting, onboarding, offboarding, requisitions, promotions, and standard HR processes.</li><li>
Help consolidate information and reduce duplication or rework</li><li>
Maintain shared templates, FAQs, and standard operating materials used across HR and IT populations</li></ul><div></div><div><b><br>
Continuous Improvement</b></div><ul><li>
Maintain trackers, templates, and checklists for repeatable HR work</li><li>
Suggest opportunities to improve clarity, consistency, or efficiency of existing processes</li><li>
Document process steps and updates as directed</li></ul><div></div><div><b><br>
What Success Looks Like</b></div><ul><li>
Data and materials are accurate and prepared according to established standards.</li><li>
Requisition and promotion requests for HR and IT roles are routed efficiently and documented consistently.y</li><li>
Onboarding and offboarding activities are coordinated smoothly and completed on time.</li><li>
Leadership materials are largely complete before HRBP review</li><li>
Assigned work is delivered on time with minimal rework</li><li>
The HRBP spends less time on administrative coordination, approvals tracking, and logistics</li></ul></div><div></div>

Spc, HRBP

Alston & Bird

<div><p><b>THE FIRM
</b></p><p></p><p>As a leading international law firm, we are dedicated to excellence through impactful communication, collaboration, and community involvement. Our company culture has earned us one of the &quot;100 Best Companies to Work For&quot; for 26 consecutive years. This honor, along with many others, highlights our commitment to innovation and professional development. At Alston &amp; Bird LLP, our foundation is made of trust, reliability, and compassion.
</p><p></p><p><b>JOB DESCRIPTION
</b></p><p></p><div><p><b>SUMMARY
</b></p><p>Alston &amp; Bird is seeking a qualified and dynamic individual for the position of Help Center Analyst who provides excellent customer service, is passionate about helping others and enjoys troubleshooting firm technology! Under direction of supervisor, this individual will act as a single point of contact for all Alston &amp; Bird employees to report Information Technology (I.T.) related questions and problems while providing first level support for customers in a timely, accurate, and courteous manner.
</p><p></p><p><b>RESPONSIBILITIES INCLUDE, BUT NOT LIMITED </b><b>TO
</b></p><ul><li><p>Provide courteous and effective technical support for customers who have questions or problems relating to the Alston &amp; Bird computer and telephone systems.
</p></li><li><p>Develop and maintain an expert knowledge of all aspects of the Alston &amp; Bird I.S. environment.
</p></li><li><p>Ensure that all instances received are resolved to the customer&rsquo;s satisfaction and provide management escalation and customer notification of I.S. problems as needed.
</p></li><li><p>Accurately and extensively document all instances in the Ticketing System including developing and maintaining content submissions to the document Knowledge Base.
</p></li><li><p>Adhere to assigned schedule including start/end time, breaks and lunch hour and maintain flexibility in adjusting work schedules as needed to meet business needs and maintain customer service levels.
</p></li><li><p>Act as the Help Center liaison on the product(s) supported and represent the Help Center and customer in meetings and projects.
</p></li><li><p>Provide technical support and resolution on-call after hours (on-call includes nights, weekends, and holidays).
</p></li><li><p>Provide technical support remotely during firm closure, inclement weather or other emergencies.
</p></li></ul></div><p></p><p><b>SKILLS NEEDED TO BE </b><b>SUCESSFUL
</b></p><ul><li><p>Exceptional customer service and interpersonal skills.
</p></li><li><p>Excellent verbal and written communication.
</p></li><li><p>Ability to follow and adhere to all departmental procedures.
</p></li><li><p>Extensive technical knowledge, troubleshooting and support of Microsoft Windows, Microsoft Office, remote access and all firm technology.
</p></li><li><p>Must complete skills assessment to be considered.
</p></li></ul><p></p><p><b>EDUCATION &amp; </b><b>EXPERIENCE
</b></p><ul><li><p>Ability to understand procedures and instructions specific to the area of assignment as would be acquired during four years of high school.
</p></li><li><p>Associates or Bachelor&rsquo;s degree is not required but preferred.
</p></li><li><p>Previous experience of 2-5 years in a related environment.
</p></li><li><p>Previous Help Desk experience of 2-5 years preferred.
</p></li></ul><p></p><p><b>EQUAL OPPORTUNITY EMPLOYER
</b></p><p></p><p>Alston &amp; Bird LLP is an Equal Opportunity Employer does not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law on the basis of race, color, religion, sex, age, sexual orientation, gender identity and/or expression, national origin, veteran status or disability in relation to our recruiting, hiring, and promoting practices.
</p><p></p><p>The statements contained in this position description are not necessarily all-inclusive, additional duties and responsibilities may be assigned, and requirements may vary from time to time.
</p><p></p><p>Professional business references and a background screening will be required for all final applicants selected for a position.
</p><p></p><p>If you need assistance or an accommodation due to a disability you may contact donavan.mclean@alston.com .
</p><p></p><p>Alston &amp; Bird is not currently accepting resumes from agencies for this position. If you are a recruiter, search firm, or employment agency, you will not be compensated in any way for your referral of a candidate even if Alston &amp; Bird hires the candidate.</p></div>

Help Center Analyst

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.<br>
<br>
The Area Specialist Team is made up of deep domain experts who work directly with our customers to solve their most complex challenges. We are part of the Account Team, responsible for account planning, opportunity identification, and pursuit. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.<br>
<br>
The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve their most complex challenges. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business.<br>
<br>
Amazon Connect was designed from the ground up to be omnichannel, it provides a seamless experience across voice and chat for your customers and agents leveraging AWS. This is a highly technical position for someone who can dive deep, build complex, AWS-optimized architectures, and help customers accelerate their adoption of AWS services. Your broad responsibilities include: owning the technical engagement and ultimate success around specific implementation projects. You should be as comfortable discussing complex technical details with a room full of engineers as you are briefing an executive audience. In addition, you will engage with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure.<br>
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Key job responsibilities<br>
<ul><li>Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
</li><li>Collaborate with specialist, sales, marketing, and products teams to ideate around your customers&rsquo; most challenging business problems.
</li><li>Act as a trusted advisor to line of business and C-suite leaders.</li><li>Lead architectural reviews and workshops to advance your customer&rsquo;s technical objectives.</li><li>Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc. Participate as a leader in AWS technical communities.</li><li>Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
</li><li>Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.</li></ul><br>
About the team<br>
Diverse Experiences<br>
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AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
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Why AWS?<br>
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Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
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Inclusive Team Culture<br>
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AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.<br>
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Mentorship &amp; Career Growth<br>
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We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
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Work/Life Balance<br>
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We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>3+ years of design, implementation, or consulting in applications and infrastructures experience</li><li>10+ years of IT development or implementation/consulting in the software or Internet industries experience</li><li>5+ years of contact center experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>5+ years of infrastructure architecture, database architecture and networking experience</li><li>Knowledge of SAP systems (like SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs</li><li>Experience working with end user or developer communities</li><li>Experience managing relationships with SAP customers and partners</li><li>Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private</li><li>Experience in SAP clean core design concepts, including design and build using non-SAP technologies in domains such as Generative / Agentic AI, and data &amp; analytics</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
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Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, GA, Atlanta - 153,600.00 - 207,800.00 USD annually<br>
USA, IL, Chicago - 153,600.00 - 207,800.00 USD annually<br>
USA, NY, New York - 169,000.00 - 228,600.00 USD annually<br>
USA, VA, Herndon - 153,600.00 - 207,800.00 USD annually<br>
USA, WA, Seattle - 153,600.00 - 207,800.00 USD annually</div><p></p>

Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps

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