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it support specialist

Supertech Group

<div><p>Do you want to love what you do at work? Do you want to make a difference, an impact, transform people&rsquo;s lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?</p><p></p><p>
If yes, then this is the job you&rsquo;re looking for. <b>UXBERT Labs</b> is one of the best digital and user experience design agencies in the GCC working with the biggest regional and international brands such as STC, Amazon, Gucci and more. UXBERT Labs is part of the Supertech Group also consisting of Hala Yalla, Saudi&rsquo;s #1 private event ticketing and experience booking platform, and Kafu Games, the largest esports tournament platform in MENA.</p><p></p><p><b>
Key Responsibilities:</b></p><ul>
<li><ul>
<li>You will be required to build all processes from scratch, system setup, documentation, onboarding documentation, offboarding, you will need experience in setting up and creating a new IT Service Management centre. Experience in IT hotdesk and IT workable technology. Must have workable tech experience and working without a team.</li>
<li>User and Device Management: Onboard new employees by setting up accounts, devices, and access (e.g., Google Workspace, Slack, email); offboard departing staff securely, including account deactivation and asset recovery.</li>
<li>Email and Communication Setup: Configure Gmail, Google Apps (now Google Workspace), SMTP protocols, and email systems for seamless communication across remote and on-site teams.</li>
<li>Hardware Procurement and Support: Source, purchase, and configure mobile devices and laptops for users; troubleshoot and fix issues with WiFi, printing, and other peripherals.</li>
<li>OS and Software Expertise: Install and manage applications on Mac and Windows systems; perform Windows configurations, password resets, user management, and security updates.</li>
<li>IT Support and Ticket Management: Provide hands-on IT support for hardware/software issues; manage support tickets efficiently to ensure quick resolutions.</li>
<li>Process Implementation: Establish and maintain IT processes using ITIL and ITSM principles, including change management, issue tracking, and incident resolution.</li>
<li>Asset and Documentation Management: Oversee asset management for devices and digital assets (DAM); maintain organized records in spreadsheets, Google Docs, and other tools for inventory, control, and compliance.</li>
<li>Team Management: Support and coordinate IT needs for 30-40 staff members, including remote workers; foster a collaborative environment and train users on best practices.</li>
</ul></li><li>General Administration: Handle calculations and reporting in Excel; ensure all IT documentation is up-to-date and accessible.</li>
</ul><p><b>
Requirements</b></p><ul><li><ul>
<li>
Proven experience as an IT Administrator or similar role, preferably in a startup or small team environment.</li>
<li>Strong proficiency in Google Workspace (Apps), Gmail setup, SMTP, and email management.</li>
<li>Hands-on experience with Mac OS (including app installations) and Windows (configurations, troubleshooting).</li>
<li>Expertise in user management: passwords, resets, access controls, and security.</li>
<li>Solid skills in IT support, including WiFi troubleshooting, printer fixes, and hardware/software diagnostics.</li>
<li>Familiarity with ticket management systems and process optimization.</li>
<li>Good experience with ITIL and ITSM frameworks, focusing on change management, issue resolution, and service delivery.</li>
<li>Excellent organizational skills for asset management, device control, spreadsheets, Google Docs, and documentation; experience with Digital Asset Management (DAM) tools is a plus.</li>
<li>Proficiency in Excel for calculations, reporting, and data management.</li>
<li>Strong management and communication skills to handle a team of 30-40 remote and on-site employees.</li>
<li>Ability to work independently, prioritize tasks, and solve problems proactively in a fast-paced startup setting.</li>
</ul></li></ul><p></p><p><b>
Key Qualifications:</b></p><ul><li><ul>
<li>
Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience) preferred.</li>
<li>ITIL4, ITSM beneficial</li>
<li>Experience in workable technology and leading IT support teams beneficial</li></ul></li></ul></div>

Senior IT Administrator

Radisson Hotel Group

<div>
 <p>
  Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
  <br/>
  <br/>
  <br/>
  <br/>
  People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <p>
  We are currently seeking a
  <strong>
   Information Technology Officer
  </strong>
  to join our vibrant team. At RHG , we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.
  <br/>
  <br/>
 </p>
 <p>
  We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.
  <br/>
  <br/>
 </p>
 <p>
  As an Information Technology Officer, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.
  <br/>
  <br/>
 </p>
 <ul>
  <li>
   Provide hands-on technical support to hotel teams, resolving hardware and software-related issues promptly and efficiently.
  </li>
  <li>
   Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.
  </li>
  <li>
   Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.
  </li>
  <li>
   Support the installation and configuration of new hardware, software, and peripheral devices.
  </li>
  <li>
   Assist in user training and documentation to ensure proficient technology usage by hotel staff.
  </li>
  <li>
   Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operation.
  </li>
  <li>
   Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.
  </li>
  <li>
   Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proven IT support and troubleshooting experience.
  </li>
  <li>
   Excellent problem-solving skills for complex technical issues.
  </li>
  <li>
   Strong communication and customer-centric interpersonal skills.
  </li>
  <li>
   Proactive, adaptable, and eager to embrace new technologies.
  </li>
  <li>
   Collaborative team player with strong organizational skills.
  </li>
  <li>
   Familiarity with network infrastructure, hardware, and software systems.
  </li>
  <li>
   Knowledge of Microsoft Windows operating systems and Office applications.
  </li>
  <li>
   Basic understanding of IT security principles and best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <p>
  <strong>
   Why Join Radisson Hotel Group?
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Live the Magic of Hospitality -
  </strong>
  Be part of a team that creates
  <strong>
   exceptional experiences and memorable moments
  </strong>
  every day. Let your
  <strong>
   Yes I Can!
  </strong>
  spirit shine as you bring hospitality to life.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Build a Great Career -
  </strong>
  No matter your background or experience, we invest in your
  <strong>
   growth, learning, and career development
  </strong>
  &mdash;helping you reach your full potential.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Experience the Team Spirit -
  </strong>
  Join a workplace that&rsquo;s
  <strong>
   inclusive, fun, and meaningful
  </strong>
  . We celebrate diversity, support one another and foster a sense of belonging through our
  <strong>
   Employee Resource Groups and inclusion initiatives
  </strong>
  .
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Lead with Your Ambition -
  </strong>
  Your ideas, passion and drive matter! We empower you to
  <strong>
   make a difference
  </strong>
  &mdash;in hospitality, your community and beyond.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Enjoy Global &amp; Local Perks -
  </strong>
  No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Join us in shaping the future of hospitality!
  </strong>
  If you&rsquo;re ready to
  <strong>
   bring your talent, energy, and passion
  </strong>
  , we&rsquo;d love to hear from you.
  <br/>
  <br/>
 </p>
 <p>
  <strong>
   Apply now and let&rsquo;s make every moment matter.
  </strong>
  <br/>
  <br/>
 </p>
 <p>
  We welcome applicants from all
  <strong>
   backgrounds, abilities, and experiences
  </strong>
  . If you need any adjustments during the application process, please let us know.
 </p>
</div>


IT Officer

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><br>
We are currently seeking a <b>Information Technology Officer</b> to join our vibrant team. At RHG , we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.</p><p>
We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.</p><p>
As an Information Technology Officer, you bring a cutting-edge blend of innovation, a results-driven approach, and a fervor for advancing technological solutions to our dynamic IT team. Your expertise and dedication will play a pivotal role in steering our technology initiatives to new heights.</p><ul><li>
Provide hands-on technical support to hotel teams, resolving hardware and software-related issues promptly and efficiently.</li><li>
Collaborate with the IT team to implement, maintain, and troubleshoot network and system infrastructure.</li><li>
Monitor and respond to IT service requests, adhering to service level agreements and providing excellent customer service.</li><li>
Support the installation and configuration of new hardware, software, and peripheral devices.</li><li>
Assist in user training and documentation to ensure proficient technology usage by hotel staff.</li><li>
Contribute to IT projects, upgrades, and enhancements, ensuring successful implementation and minimal disruption to operation.</li><li>
Maintain accurate IT inventory records and assist in the procurement of hardware and software resources.</li><li>
Stay up to date with the latest IT trends, providing recommendations for technology improvements and optimizations.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Proven IT support and troubleshooting experience.</li><li>
Excellent problem-solving skills for complex technical issues.</li><li>
Strong communication and customer-centric interpersonal skills.</li><li>
Proactive, adaptable, and eager to embrace new technologies.</li><li>
Collaborative team player with strong organizational skills.</li><li>
Familiarity with network infrastructure, hardware, and software systems.</li><li>
Knowledge of Microsoft Windows operating systems and Office applications.</li><li>
Basic understanding of IT security principles and best practices.</li></ul><br>
<b>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Raqmiyat

<div><div><h3 class="jobSectionHeader"><b>Job Information</b></h3>
<ul><div><p>Date Opened</p>
<div><b>10/13/2025</b><b>
</b></div></div><div><p>Job Type</p>
<div><b>Full time</b><b>
</b></div></div><div><p>Job Opening Status</p>
<div><b>In-progress</b><b>
</b></div></div><div><p>Work Experience</p>
<div><b>1-3 years</b><b>
</b></div></div><div><p>Industry</p>
<div><b>Technology</b><b>
</b></div></div><div><p>City</p>
<div><b>Riyadh</b><b>
</b></div></div><div><p>State/Province</p>
<div><b>Riyadh</b><b>
</b></div></div><div><p>Country</p>
<div><b>Saudi Arabia</b><b>
</b></div></div><div><p>Zip/Postal Code</p>
<div><b>11564</b><b>
</b></div></div></ul></div><div><h3 class="jobSectionHeader"><b>About Us</b></h3>
<div><div>Raqmiyat is a UAE-based IT and digital transformation company specializing in consulting, staffing, and enterprise technology solutions. We empower banking, government, and enterprise clients across the Middle East to achieve their digital objectives.</div><br>
</div><p></p><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><h3 class="jobSectionHeader"><b>Job Summary:</b></h3><p><br>
We are seeking a dedicated <b>Saudi National Technical Support Engineer</b> to provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth IT operations. The ideal candidate will possess strong communication and problem-solving skills, with a passion for delivering excellent customer service.</p><p></p><h3 class="jobSectionHeader"><b><br>
Key Responsibilities:</b></h3><ul><li><p><br>
Provide technical support to internal users via phone, email, or remote access tools.</p></li><li><p><br>
Diagnose and resolve hardware, software, and network-related issues.</p></li><li><p><br>
Install, configure, and maintain operating systems, applications, and peripherals.</p></li><li><p><br>
Log and track incidents using the ticketing system, ensuring timely resolution.</p></li><li><p><br>
Escalate complex technical issues to higher support levels when necessary.</p></li><li><p><br>
Maintain IT asset inventory and documentation of system configurations.</p></li><li><p><br>
Support end-users in setting up new accounts, access permissions, and email configurations.</p></li><li><p><br>
Ensure system security compliance and support periodic system updates and patches.</p></li><li><p><br>
Coordinate with vendors for warranty claims or hardware replacement when needed.</p></li></ul><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><ul><li><p>
Bachelor&rsquo;s degree or diploma in Computer Science, Information Technology, or a related field.</p></li><li><p><br>
2&ndash;5 years of experience in technical support or IT helpdesk roles.</p></li><li><p><br>
Proficiency with Windows and macOS environments.</p></li><li><p><br>
Good understanding of networking fundamentals (LAN/WAN, DNS, DHCP).</p></li><li><p><br>
Knowledge of IT service management tools (e.g., ServiceNow, Jira).</p></li><li><p><br>
Excellent communication and interpersonal skills.</p></li><li><p><br>
Strong analytical and troubleshooting abilities.</p></li><li><p><br>
Fluent in Arabic and English.</p></li></ul></div></div></div><p></p>

End-Point Specialist (Saudi National)

Golf Saudi

<div>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Support day-to-day IT operations, ensuring system availability and performance.
  </li>
  <li>
   Maintain user accounts, access permissions, and adherence to IT security protocols.
  </li>
  <li>
   Support in hardware and software inventory, ensuring timely updates and replacements.
  </li>
  <li>
   Collaborate with infrastructure and cybersecurity teams to implement system enhancements.
  </li>
  <li>
   Conduct regular checks on system logs and ensure data backup and recovery procedures are executed properly.
  </li>
  <li>
   Receive, log, and prioritize IT support tickets based on severity and impact.
  </li>
  <li>
   Provide Level 1 technical support, diagnosing and resolving basic hardware, software, and network issues.
  </li>
  <li>
   Document incidents, troubleshooting steps, and resolutions for knowledge sharing.
  </li>
  <li>
   Support in Conduct end-user training sessions to promote awareness of IT systems and tools.
  </li>
  <li>
   Track and analyse support requests to identify recurring issues and propose preventive measures.
  </li>
  <li>
   Participate in IT audits and provide required documentation.
  </li>
  <li>
   Contribute to service improvement initiatives aimed at reducing downtime and enhancing user satisfaction.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.
  </li>
  <li>
   0-2 years of experience in IT operations or helpdesk roles.
  </li>
  <li>
   Experience supporting multi-site or corporate environments is an advantage.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills and Competencies:
  </strong>
 </p>
 <ul>
  <li>
   IT Operations &amp; Infrastructure Support
  </li>
  <li>
   User Support &amp; Troubleshooting
  </li>
  <li>
   Network Administration Basics
  </li>
  <li>
   Hardware &amp; Software Management
  </li>
  <li>
   System Monitoring &amp; Reporting
  </li>
 </ul>
</div>


IT Operations & Helpdesk Specialist

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide experience and communication skills necessary for quality project management.</li>
<li>Prioritize incidents, service requests, and project tasks according to defined processes to meet defined SLAs.</li>
<li>Hands and feet support server and network faults</li>
<li>Configuring, troubleshooting, administrating, and repairing networking equipment, Windows servers and workstations, Exchange server,s and Active Directory</li>
<li>Ability to configure, administer &amp; implement: DNS, and DHCP Servers.</li>
<li>Good knowledge of domain migrations, consolidation projects, and migration tools</li>
<li>Experience in system recovery and restoration and backup products and solutions</li>
<li>Installing and configuring hardware and software components throughout various network infrastructure devices.</li>
<li>Implement and monitor network security solutions.</li>
<li>Use remote tools and diagnostic utilities to aid in resolving support requests.</li>
<li>Establishing good relationships with all departments and colleagues.</li>
<li>Ensuring company safety and security standards are met.</li>
<li>Participate in after-hours/on-call rotation</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.in@axiomtechnologies.com</p></div><p></p>

Network Engineer

Stefanini North America and APAC

<div>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <ul>
  <li>
   Provide swift and professional deskside IT support
  </li>
  <li>
   Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
  </li>
  <li>
   Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  </li>
  <li>
   Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  </li>
  <li>
   Collaborate with other support groups across global locations to help troubleshoot client issues
  </li>
  <li>
   Utilize tools for building, monitoring and troubleshooting client devices
  </li>
  <li>
   Participate in Disaster recovery testing exercises
  </li>
  <li>
   Upholding procedures for logging, reporting, and statistically monitoring desktop operations
  </li>
  <li>
   Write technical support and client documentation in form of Knowledgebase articles
  </li>
  <li>
   Meet or exceed expected customer service levels
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
  </li>
  <li>
   Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  </li>
  <li>
   Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
  </li>
  <li>
   Windows Migration.
  </li>
  <li>
   Hardware/Software Troubleshooting
  </li>
  <li>
   Experience with VPN, Soft Phones, Remote Desktop, VDI.
  </li>
  <li>
   Asset Tracking/Inventory Management
  </li>
  <li>
   Phone and Tablet support (Windows, iPhone, iOS, Android)
  </li>
  <li>
   Experience with Ticketing System (ServiceNow).
  </li>
  <li>
   Strong Communications Skills
  </li>
  <li>
   Excellent proven track record supporting clients in a financial environment.
  </li>
  <li>
   Excellent proven customer service based approach
  </li>
  <li>
   Good written and verbal communication skills
  </li>
  <li>
   Good time management skills
  </li>
  <li>
   Strong organizational and analytical skills
  </li>
  <li>
   Ability to multi-task and work under pressure
  </li>
  <li>
   Ability to work autonomously and within team
  </li>
  <li>
   Dress Code: Business casual
  </li>
 </ul>
</div>


Desktop Support Specialist

Explore 1539+ It support specialist in Riyadh this November. Find roles across top companies and apply now to boost your career.

1539 it support specialist jobs IN Riyadh

Senior IT Administrator

IT Officer

IT Officer

End-Point Specialist (Saudi National)

IT Operations & Helpdesk Specialist

Network Engineer

Desktop Support Specialist