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it support specialist

Parsons

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Parsons are looking for a talented and highly skilled Junior IT Specialist - Saudi National to provide technical support, maintain IT systems, and assist in the implementation of technology solutions within an organization.
This entry-level role is ideal for individuals with foundational knowledge of IT systems, a willingness to learn, and a passion for technology. In this role, under direct supervision you will provide remote technical support to end users of Parsons software, personal computers, workstations and related hardware.
Assignments involve standard issues, questions and problems that can be resolved by applying established techniques and procedures.
What You'll Be Doing;
<ul><li>Provides analytical and IT technical support remotely to end users of Parsons personal computers, workstations and related software and hardware.
</li><li>Answers end user IT questions and troubleshoots standard IT issues, questions, problems and failures with Parsons hardware, software, peripherals or workstations, remotely via telephone, email or Instant Messenger.
</li><li>Recognizes, categorizes and isolates end user questions, issues and problems; either resolves the situation or refers it to more senior Service Desk staff or to other Parsons IT groups.
</li><li>Researches and develops solutions for standard software and hardware questions, issues, problems and failures.
</li><li>Maintains a good general knowledge of the MIS environment and the technologies associated with individual computers, workstations, software and associated hardware as well as the Parsons standard workstation configurations.
</li><li>Follows Parsons Policies, procedures and standards in responding to end user requests and providing end user support.
</li><li>Documents and reports all service requests and their outcome, following standard Parsons procedures and practices.
</li><li>Provides Service Desk on call support for nonbusiness hours (Weekends and Holidays).
</li><li>Performs other responsibilities associated with this position that may be appropriate.
</li></ul><div></div>What Required Skills You'll Bring
<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or a related field (or equivalent experience).
</li><li>Minimum 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education)
</li><li>At least one Microsoft or Cisco Certification is preferred
</li><li>A knowledge of Microsoft operating systems and applications as well as knowledge of personal computer technology and hardware.
</li><li>Familiarity of the MIS environment.
</li><li>Good customer service skills.
</li><li>Ability for identifying, analyzing and resolving common technical issues, questions and problems with the personal computers, workstations, software and associated hardware.
</li><li>Ability to write documents (may include email or memos).
</li><li>Typically communicates with a limited group of individuals (employees and some managers) throughout the organization and may occasionally communicate with those outside of the organization (i.e. clients, v
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Junior IT Support - Saudi National

ALPHA PLUS

Job Summary:We are seeking a skilled and focused IT Support Engineer to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users across various hardware, software, and network systems. You will play a critical part in maintaining our IT infrastructure and ensuring seamless day-to-day operations.Key Responsibilities:<ul><li>Provide first- and second-line technical support via phone, email, or in-person</li><li>Diagnose and resolve hardware, software, and networking issues on desktops, laptops, mobile devices, and other peripherals</li><li>Install, configure, and maintain operating systems and applications (Windows, macOS, Linux)</li><li>Support Active Directory, Microsoft 365, and other enterprise applications</li><li>Monitor and maintain IT systems, networks, and security tools</li><li>Document issues, resolutions, and updates in a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Manage user accounts, access controls, and system permissions</li><li>Escalate complex problems to appropriate internal teams or external vendors</li><li>Assist with IT projects such as system upgrades, migrations, and rollouts</li><li>Educate users on IT policies and best practices</li></ul>Requirements:<ul><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience)</li><li>2+ years of experience in an IT support or help desk role</li><li>Strong knowledge of Windows and macOS operating systems</li><li>Familiarity with Active Directory, Office 365, and basic networking concepts (TCP/IP, DNS, DHCP)</li><li>Experience with remote support tools and ticketing systems</li><li>Excellent problem-solving and communication skills</li><li>Ability to work independently and manage multiple tasks in a fast-paced environment</li><li>CompTIA A+, Network+, or Microsoft certifications</li><li>Experience with cloud platforms (Azure, AWS, Google Workspace)</li></ul>Transferable IqamaImmediate JoinerJob Type: Full-time

IT Support Engineer

Sanabil Venture Studio

<div>
 
 About Sanabil Venture Studio
 
 
 
 Sanabil Venture Studio leverages a blend of industry, technology, and startup expertise to generate and evaluate visionary ideas, taking them from concept to MVP launch. If an MVP we build proves successful, we provide targeted seed funding, ensuring each venture is equipped with the financial foundation to meet its ambitious goals. Beyond early-stage development and funding, we offer ongoing support to our portfolio ventures and founders, helping them scale efficiently.
 
 
 
 The Role
 
 
 
 We are looking for an independent and self-driven
 
 IT Associate
 
 to manage our studio's IT infrastructure, cloud applications, and software subscriptions. This is a high-ownership role suited for someone eager to thrive in a fast-paced, startup-like environment.
 
 
 
 Key Responsibilities
 
 
 
 
 Technical Support &amp; User Enablement:
 
 
 
 <ul>
 <li>
 Provide first-line support for hardware, software, and connectivity issues
 </li>
 <li>
 Lead IT onboarding/offboarding for all Studio and venture team members
 
 
 </li>
 </ul>
 
 Device &amp; Network Management:
 
 
 
 <ul>
 <li>
 Handle laptop provisioning, setup, troubleshooting, and lifecycle management
 </li>
 <li>
 Manage basic office network infrastructure, including routers, access points, and local connectivity
 
 
 </li>
 </ul>
 
 SaaS, Licenses &amp; Cloud Platforms:
 
 
 
 <ul>
 <li>
 Monitor and administer all software subscriptions, licenses, and tools across the Studio and ventures
 </li>
 <li>
 Support integration and basic maintenance of cloud platforms (AWS, Azure, GCP, etc.)
 
 
 </li>
 </ul>
 
 Security &amp; Compliance:
 
 
 
 <ul>
 <li>
 Enforce IT security standards, device policies, and access controls
 </li>
 <li>
 Support data protection and cybersecurity compliance across users and systems
 
 
 </li>
 </ul>
 
 Process Improvement &amp; IT Efficiency:
 
 
 
 <ul>
 <li>
 Identify opportunities for IT process automation and infrastructure optimization
 </li>
 <li>
 Improve response times, reduce support friction, and standardize tool management
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2+ years experience in IT support, system administration, or infrastructure management, or related fields.
 </li>
 <li>
 Strong knowledge of cloud platforms (AWS, GCP, Azure) and SaaS management.
 </li>
 <li>
 Proficient in system administration, user access control, and troubleshooting.
 </li>
 <li>
 Excellent understanding of IT best practices and data security.
 </li>
 <li>
 Experience supporting hybrid/remote teams across multiple entities or business units
 </li>
 <li>
 Strong sense of ownership, accountability, and proactive problem-solving.
 </li>
 <li>
 Proven ability to manage vendors, drive process improvements, and scale IT operations
 </li>
 <li>
 Previous experience in a startup or fast-growing tech environment is highly preferred.
 
 
 </li>
 </ul>
 
 Why Join Us?
 
 
 
 <ul>
 <li>
 Be part of an ambitious team shaping the future of the Kingdom through venture building.
 </li>
 <li>
 Work in a dynamic and agile environment with exposure to multiple startups.
 </li>
 <li>
 Opportunity to take real ownership and grow as the studio scales.
 
 
 </li>
 </ul>
 
 What You Will Get
 
 
 
 <ul>
 <li>
 A global, dynamic work environment for top talent
 </li>
 <li>
 Responsibility from day one, including space for your own ideas and initiatives
 </li>
 <li>
 Mentorship, guidance and individual career-development input from experienced venture builders
 </li>
 <li>
 An incredible learning opportunity. You&rsquo;ll learn &amp; fail fast - typical startup duration is 3 to 10 months
 </li>
 <li>
 Work with renowned clients globally, such as in the Middle East, Europe, or South East Asia
 </li>
 <li>
 Fame and glory for what you will have built including the opportunity to join spin-off teams
 </li>
 <li>
 Competitive compensation package
 </li>
 <li>
 Truly entrepreneurial culture including on the "venture ground work" with all stakeholders: users, customers and investors or clients
 </li>
 <li>
 Apple equipment (laptop and phone) for your daily work
 </li>
 </ul>
</div>

IT Associate

AL HADA CONTRACTING COMPANY

Responsibilities:<ul><li>Managing and maintaining company IT infrastructure, including networks, servers, and security systems.</li><li>Installing and configuring software and hardware components.</li><li>Providing technical support to end-users and resolving IT issues in a timely manner.</li><li>Implementing and enforcing IT policies and procedures to ensure data security and compliance.</li><li>Monitoring system performance and troubleshooting issues as they arise.</li><li>Collaborating with IT teams to design and implement IT solutions to improve efficiency and productivity.</li><li>Managing user accounts and permissions across various platforms.</li><li>Conducting regular backup and recovery procedures to protect data integrity.</li><li>Keeping abreast of latest technology trends and recommending upgrades or new software/hardware solutions.</li><li>Documenting IT processes, procedures, and system configurations.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Proven work experience as an IT Administrator or similar role for 3-5 years.</li><li>Strong knowledge of network security and data protection.</li><li>Proficiency in operating systems, such as Windows and Linux.</li><li>Experience with virtualization technologies and cloud computing.</li><li>Excellent problem-solving and communication skills.</li><li>Ability to work independently and prioritize tasks effectively.</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

IT Administrator

Dussmann-Ajlan & Bros

<div>
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 ERP Systems
 
 </li>
 <li>
 Implement, configure, and maintain ERP software used in facility management operations.
 </li>
 <li>
 Provide end-user support, troubleshoot ERP issues, and liaise with vendors for enhancements and upgrades.
 </li>
 <li>
 Generate and analyze ERP reports to support management in decision-making.
 </li>
 <li>
 Ensure ERP system integration with other applications (HR, Finance, Asset Management, etc.).
 </li>
 <li>
 
 Networking &amp; Infrastructure
 
 </li>
 <li>
 Maintain LAN, WAN, Wi-Fi, VPN, and firewall configurations.
 </li>
 <li>
 Monitor network performance, troubleshoot connectivity issues, and ensure network security.
 </li>
 <li>
 Administer servers, storage, and backup systems to maintain business continuity.
 </li>
 <li>
 Manage IT hardware, software, and asset inventory.
 </li>
 <li>
 
 IT Support &amp; Security
 
 </li>
 <li>
 Provide Level 2/3 IT support to employees across different sites/projects.
 </li>
 <li>
 Implement and monitor cybersecurity measures, data protection policies, and access controls.
 </li>
 <li>
 Conduct regular system backups, disaster recovery testing, and security audits.
 </li>
 <li>
 Coordinate with service providers for IT equipment maintenance and upgrades.
 </li>
 <li>
 
 Collaboration &amp; Documentation
 
 </li>
 <li>
 Work closely with Operations, Finance, and HR teams to align IT systems with FM business needs.
 </li>
 <li>
 Prepare IT documentation, SOPs, and user training materials.
 </li>
 <li>
 Support digital transformation initiatives and technology upgrades in FM operations.
 </li>
 </ul>
</div>

Information Technology Engineer

Concentrix

<div>Job Title:
Technical I, IT Operations (TCF)
Job Description
Responsibilities<ul><li>
Excellent skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA &amp; Ticket Analysis for deskside scoped equipment's</li><li>
Management of site/accounts Service level agreement, SLO with IT partners and our business operations.</li><li>
Hands-on experience on Site IT Operations, IT Service Delivery &amp; Shift Management.</li><li>
Coordinate with other IT platform teams and client support/helpdesk personnel.</li><li>
Deliver efficiencies by contributing to Global Projects including supporting automation projects by tracking and completing site specific actions/projects.</li><li>
Onboarding New Accounts, planning, managing Ramp Up &amp; Ramp Downs, Account</li><li>
Movements and capturing new client requirements to work with the solutioning teams and get it implemented and manage pre-work for client visits</li><li>
Coordinate with Reso team for site specific requirements related Maintenace activities for to UPS, Gensets, DC access and facilitating with business/client for approvals for downtime Windows</li><li>
Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wi-Fi devices on both Hardware &amp; Software aspects.</li></ul>
o Hardware &ndash; expertise in identifying and replacing faulty components for deskside, servers, Video Conferencing equipments.
o Software- OS level troubleshooting in Win 7 and Win 10, MS Office 2013 &amp; Above package, Outlook config, Skype for Business, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wi-Fi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco &amp; Avaya phones.<ul><li>
Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.</li><li>
You will be the support for all network, server &amp; voice infrastructure for CNX and client owned equipment.</li><li>
Trouble shooting and coordination for high impact/severity issues and communicating real-time updates to the BRC team.</li><li>
You will ensure compliance and security for the site. Maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.</li><li>
Excellent knowledge of Network, Server &amp; Voice infrastructure for troubleshooting &amp; problem resolution skills like Ping &amp; Tracer Analysis, End-user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting, Hub room and Data Center Structured Cabling.</li><li>
Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT and Customer security policies.</li><li>
You will manage Local DNS/DHCP/File server/Tivoli server for daily operations to support Business in a BAU mode.</li><li>
Create Log and represent RFCs, also ensure that RFCs are performed per scope at the approved time.</li><li>
Validate client/software asset inventory &amp; report deviations if any.</li><li>
You will review daily tickets for ageing, response, resolution &amp; publish daily dashboards.</li><li>
You will manage off site tape movements following the Tape Management Process.</li><li>
Report to the Manager of IT Operations.</li><li>
You will work on-site.</li></ul>
Location:
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,
Language Requirements:
Time Type:
Full time
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Technical I, IT Operations (TCF)

<div>In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We&rsquo;ve got what you&rsquo;re looking for.
Job Description:
Parsons is looking for an amazingly talented Senior Specialist Digital Permitting to join our team! In this role you will get to drive the design, development, and optimization of Qiddiya&rsquo;s digital permitting platforms and tools.
What You'll Be Doing:
<ul><li>Configure and maintain digital permitting platforms.
</li><li>Support end-users and provide training when needed.
</li><li>Ensure data accuracy and generate dashboards/reports.
</li><li>Implement approved workflows and forms in the system.
</li><li>Suggest improvements and support system upgrades.
</li></ul>What Required Skills You'll Bring:
<ul><li>5+ years&rsquo; experience in digital platforms, enterprise systems, or permitting tools.
</li><li>Experience with platforms like Unifier, Aconex, or workflow management systems.
</li><li>Strong skills in dashboards and reporting (Power BI, Tableau).
</li><li>Problem-solving mindset with good communication skills.
</li></ul>Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
We truly invest and care about our employee&rsquo;s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest&mdash;APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/ .</div>

Senior Specialist Digital Permitting (Saudi National)

Explore 1719+ It support specialist in Riyadh this October. Find roles across top companies and apply now to boost your career.