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it support specialist

MENA Recruit

The Role
 We are working on behalf of an international law firm to recruit an experienced IT Support Specialist to join their Middle East team. This is a hands-on role within a recently established office, requiring a proactive and technically capable individual who can operate independently and support a fast-paced legal environment. The successful candidate will provide high-quality 2nd line support, while also handling more complex technical issues typically associated with 3rd line support, acting as a key escalation point within the office. Key Responsibilities: 1. Provide 2nd line technical support, troubleshooting hardware, software, network, and telecom issues, while acting as an escalation point for more complex technical problems 2. Support desktops, laptops, printers, and mobile devices (iOS/Android) 3. Manage and resolve helpdesk tickets, maintaining ownership through to resolution 4. Configure, image, and deploy new machines 5. Support Microsoft 365 applications, Citrix environments, VPN, and document management systems 6. Administer and support Cisco telephony systems (CUCM) and AV conferencing tools 7. Assist with IT projects, including upgrades, hardware rollouts, and office setups 8. Provide user training and ongoing support across IT systems 9. Maintain accurate IT inventory and documentation 10. Participate in after-hours support rotation when required 11. Travel to regional offices on an ad-hoc basis
 
Requirements
 1. Minimum 3+ years’ experience in 2nd line/desktop IT support, with exposure to more complex troubleshooting (3rd line level issues) 2. Experience working in a law firm or similar professional services environment preferred 3. Strong knowledge of Windows OS and Microsoft 365 4. Experience supporting enterprise IT environments (hardware, networks, printers, mobile devices) 5. Exposure to Citrix, VPN, and telephony systems (Cisco CUCM preferred) 6. Ability to work independently in a hands-on, growing office environment 7. Strong communication skills with the ability to support non-technical users 8. Highly organized, proactive, and able to manage multiple priorities Salary: Competitive market salary based on experience. #MENARecruitStrength #ITSupport #SecondLineSupport #ThirdLineSupport #LawFirmJobs #RiyadhJobs #TechSupport #ITCareers #MiddleEastJobs
 
About the company
 MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions. Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years. The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges. Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom. With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

IT Support Specialist (2nd Line /3rd Line Support)

PetroApp

<div>Job Title: IT Support Specialist
Job Summary: 
We are seeking a motivated IT Support Specialist with at least 1 year of experience to join our team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, and ensuring the smooth operation of IT systems and networks.
Key Responsibilities:<ul><li>
Provide technical support to end-users (onsite and remote).
</li><li>Troubleshoot hardware, software, and network issues.
</li><li>Install, configure, and maintain computer systems and applications.
</li><li>Provide support for IT systems, including Windows Server environments.
</li><li>Troubleshoot Windows Server issues (Active Directory, DNS, DHCP, Group Policy, user access, and server performance).
</li><li>Manage and troubleshoot client connectivity issues (LAN/Wi-Fi/VPN).
</li><li>Monitor system performance and ensure system availability.
</li><li>Support network infrastructure and resolve connectivity issues.
</li><li>Maintain documentation of issues, solutions, and IT procedures.
</li>Assist in system upgrades, patches, and security updates. 
<li>
</li></ul> 
 
Requirements 
Requirements:<ul><li>
Bachelor&rsquo;s degree in Computer Science or a related field.
</li><li>Minimum 1 year of experience in IT Support or a similar role.
</li><li>Strong knowledge of networking concepts and systems.
</li><li>Experience supporting Windows Server and client operating systems.
</li><li>Strong troubleshooting and problem-solving skills.
</li><li>Good communication and interpersonal skills.
</li><li>Ability to work under pressure and handle multiple tasks.</li></ul></div>

IT Specialist

Projecttech

<div><div><div><div>Location : Riyadh, Saudi Arabia
 
Industry: Financial Services
Availability: Immediate
Role Overview :
We are seeking a proactive and customer-focused Technical Support Specialist to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.
Key Responsibilities
<ul><li>Provide first- and second-level technical support to end users for hardware, software, and network-related issues.</li>
<li>Diagnose, troubleshoot, and resolve technical problems in a timely manner.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Escalate complex technical issues to relevant teams and follow up until resolution.</li>
<li>Maintain accurate records of incidents, service requests, and resolutions.</li>
<li>Ensure systems comply with internal policies and security standards.</li>
<li>Support users with system upgrades, updates, and new technology rollouts.</li>
<li>Deliver excellent customer service and technical guidance to users.</li>
</ul>Required Profile :
<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.</li>
<li>Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.</li>
<li>Experience with helpdesk systems and remote support tools.</li>
<li>Excellent problem-solving, communication, and customer service skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Knowledge of IT security and data protection practices is a plus.</li>
</ul></div><div><div><div><div>Job Category: Financial Services
</div><div>Job Type: Engineering
</div><div>Job Location: Riyadh Saudi Arabia</div></div></div></div></div></div></div>

Technical Support Specialist (J26-042)

UFCGYMKSA

<div>
 
 Job Summary
 
 
 
 We are looking for an IT Systems Specialist to support and
 
 
 coordinate the company&rsquo;s technical systems and infrastructure. The role
 
 
 includes working with different software platforms such as membership systems,
 
 
 point of sale, finance systems, and HR systems, while also supporting technical
 
 
 project requirements such as cameras, internet networks, access gates, mobile
 
 
 applications, and other related technologies. The ideal candidate should have a
 
 
 good understanding of system coordination, technical support, and operational
 
 
 technology needs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Coordinate and support the connection between the company&rsquo;s operational and administrative systems.
 </li>
 <li>
 Work with software providers to improve integration between membership systems, POS,
 
 
 </li>
 </ul>
 finance, and HR platforms.
 
 
 <ul>
 <li>
 Monitor system performance and report technical issues when needed.
 </li>
 <li>
 Provide technical support for day-to-day system and hardware issues.
 </li>
 <li>
 Assist in setting up technical requirements for new branches or projects.
 </li>
 <li>
 Follow up on internet connectivity, network devices, CCTV systems, access gates, and
 
 
 </li>
 </ul>
 other technical equipment.
 
 
 <ul>
 <li>
 Support mobile applications and other digital tools used by the business.
 </li>
 <li>
 Coordinate with external vendors and service providers for installations, maintenance, and
 
 
 </li>
 </ul>
 technical support.
 
 
 <ul>
 <li>
 Maintain proper records of systems, devices, user access, and technical documentation.
 </li>
 <li>
 Help ensure all technical systems are functioning properly to support business
 
 
 </li>
 </ul>
 operations.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Information
 
 
 </li>
 </ul>
 Systems, or related field.
 
 
 <ul>
 <li>
 Experience in handling business systems, technical support, or IT operations.
 </li>
 <li>
 Good understanding of software systems, networks, and technical equipment.
 </li>
 <li>
 Familiarity with POS systems, finance systems, HR systems, and mobile applications is
 
 
 </li>
 </ul>
 preferred.
 
 
 <ul>
 <li>
 Good problem-solving and coordination skills.
 </li>
 <li>
 Ability to communicate effectively with vendors and internal departments.
 </li>
 <li>
 Good command of English. Arabic is a plus.
 </li>
 </ul>
</div>

IT Systems Specialist

PulseMediaNL

<div>
 PulseMediaNL is seeking a skilled and solutions-driven Technical Support Specialist (Remote) to join our remote team. This role is critical in providing technical assistance, troubleshooting issues, and ensuring a smooth and reliable user experience across systems, platforms, and services while working in a fully remote environment.
 
 
 
 Responsibilities
 
 
 
 
 Technical Support &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Respond to technical inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Diagnose and troubleshoot hardware, software, and system-related issues
 </li>
 <li>
 Guide users through step-by-step technical solutions and support processes
 </li>
 <li>
 Provide accurate information regarding systems, tools, and technical procedures
 
 
 </li>
 </ul>
 
 Issue Resolution &amp; Escalation
 
 
 
 <ul>
 <li>
 Investigate and resolve technical issues efficiently while maintaining high customer satisfaction
 </li>
 <li>
 Escalate complex or unresolved issues to the appropriate technical teams when necessary
 </li>
 <li>
 Track, document, and update support tickets and technical interactions in internal systems
 </li>
 <li>
 Follow up with users to ensure issues are fully resolved and systems are functioning properly
 
 
 </li>
 </ul>
 
 System Maintenance &amp; Support
 
 
 
 <ul>
 <li>
 Assist with system setup, configuration, and onboarding support for users
 </li>
 <li>
 Monitor system performance and report recurring issues or technical concerns
 </li>
 <li>
 Support software updates, maintenance activities, and troubleshooting processes
 </li>
 <li>
 Collaborate with internal teams to improve system reliability and operational efficiency
 
 
 </li>
 </ul>
 
 ﻿Documentation &amp; Process Improvement
 
 
 
 <ul>
 <li>
 Maintain accurate records of technical issues, resolutions, and system updates
 </li>
 <li>
 Contribute to knowledge bases, FAQs, and internal technical documentation
 </li>
 <li>
 Identify trends in support requests and recommend process improvements
 </li>
 <li>
 Follow established technical support procedures and operational guidelines
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 About the Ideal Candidate
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in technical support, IT help desk, or a similar role
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Basic understanding of computer systems, software applications, and networks
 </li>
 <li>
 Ability to explain technical concepts clearly to non-technical users
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Ability to multitask and prioritize effectively in a fast-paced environment
 </li>
 <li>
 Detail-oriented with a proactive and customer-focused mindset
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Familiarity with ticketing systems, CRM platforms, or support tools is a plus
 </li>
 <li>
 Basic proficiency in Microsoft Office Suite or similar tools
 </li>
 <li>
 High school diploma or equivalent required; technical certifications or additional education are a plus
 
 
 </li>
 </ul>
 
 ﻿What We Offer
 
 
 
 <ul>
 <li>
 Meaningful contribution through hands-on technical support and problem-solving
 </li>
 <li>
 Remote-first flexibility to support work-life balance
 </li>
 <li>
 Opportunities for professional growth and technical skill development
 </li>
 <li>
 Collaborative and supportive team environment
 </li>
 <li>
 Competitive compensation aligned with experience
 </li>
 <li>
 Long-term stability within a growing and technology-focused organization
 
 
 </li>
 </ul>
 
 ﻿Diversity &amp; Inclusion
 
 
 
 We are committed to fostering a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute. All qualified applicants are encouraged to apply.
</div>

Technical Support Specialist (Remote)

Boston Consulting Group (BCG)

<div>
 Who We Are
 
 
 Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.
 
 
 To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.
 
 
 What You'll Do
 
 
 Our mission is to provide best in class Business-IT Support, to continuously improve our IT systems and
 
 
 services and strive to create and innovate with technology.
 
 
 As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it
 
 
 relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting,
 
 
 operational planning, user support, computer setup, maintenance and service, telecommunications, assisting
 
 
 with network and infrastructure maintenance, and all other technology needs both in the office and at the
 
 
 client site.
 
 
 You will work in the Riyadh office and report directly to the Riyadh IT Manager, and you are able to perform
 
 
 successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules
 
 
 and guidelines flexibly to enrich the business and in keeping with BCG&rsquo;s values and culture.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Providing a high level of customer service through on-site technology support in both home and office
 
 
 </li>
 </ul>
 environments, primarily in Riyadh and the attached offices, over a variety of platforms (e.g. PC, Mac,
 
 
 iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment
 
 
 <ul>
 <li>
 Supporting the BCG user community by providing tailored solutions for their technology while onsite in BCG offices, at client locations and at special events e.g. executive speeches, press
 
 
 </li>
 </ul>
 conferences, offsite meetings etc.
 
 
 <ul>
 <li>
 Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile
 
 
 </li>
 </ul>
 configuration and data migration as well as maintain configurations of computer systems according to
 
 
 established BCG requirements and documenting critical and routine technical procedures as well as
 
 
 end user literature
 
 
 <ul>
 <li>
 Coordinate the repair and maintenance of office printers, network and computing equipment with
 
 
 </li>
 </ul>
 outside vendors
 
 
 <ul>
 <li>
 Oversee and troubleshoot video conference and telecommunications systems in coordination with
 
 
 </li>
 </ul>
 regional technical resources (Zoom, MS Teams and WebEx in particular)
 
 
 <ul>
 <li>
 Work on projects in an operational capacity for both global and local initiatives such as evaluating
 
 
 </li>
 </ul>
 existing systems and recommending technology for upgrade and replacement, and evaluating new
 
 
 technologies for potential applicability within BCG
 
 
 <ul>
 <li>
 Compile various reports including but not limited to IT dashboard, inventory tracking and management,
 
 
 </li>
 </ul>
 service assessments, mobile usage, hardware planning plus others
 
 
 <ul>
 <li>
 Troubleshoot and log any technical issues received via phone call or ticket in the IT Service
 
 
 </li>
 </ul>
 Management tool Service Now and analysing call data to proactively identify improvement
 
 
 opportunities.
 
 
 <ul>
 <li>
 Achieve annual goals and objectives, developed in cooperation with IT Service organization and local
 
 
 </li>
 </ul>
 management.
 
 
 
 YOU&rsquo;RE GOOD AT
 
 
 
 Key strengths and attributes needed to succeed in the role;
 
 
 <ul>
 <li>
 Focus on excellent customer service and the needs of the BCG user community through excellent
 
 
 </li>
 </ul>
 communication (written and verbal), time-management and collaboration skills.
 
 
 <ul>
 <li>
 Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise
 </li>
 <li>
 Professionalism to be able to respect all BCG information as personal and confidential.
 </li>
 <li>
 Ability to work independently as well as in a team environment displaying consideration and respect
 
 
 </li>
 </ul>
 for others.
 
 
 <ul>
 <li>
 Appetite for continuous learning to further IT knowledge and career development
 </li>
 <li>
 Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in
 
 
 </li>
 </ul>
 stressful situations.
 
 
 <ul>
 <li>
 Ability to follow established procedures/standards.
 </li>
 <li>
 Excellent oral and written English, clear communication and ability to communicate with technical and
 
 
 </li>
 </ul>
 non-technical stakeholders
 
 
 What You'll Bring
 
 
 
 Essential
 
 
 
 <ul>
 <li>
 Broad experience in the following areas: PC/laptop/Mac hardware, software, telecommunications,
 
 
 </li>
 </ul>
 mobile devices, networking, and server administration
 
 
 <ul>
 <li>
 Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
 </li>
 <li>
 Experience in effectively communicating and presenting technical concepts to management, peer
 
 
 </li>
 </ul>
 group and staff.
 
 
 <ul>
 <li>
 Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience
 </li>
 <li>
 WebEx/Zoom/MS Teams meeting setup and basic troubleshooting experience.
 </li>
 <li>
 LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.
 </li>
 <li>
 SCCM/Company Portal or imaging software experience
 </li>
 <li>
 WIFI troubleshooting experience.
 </li>
 <li>
 Exposure to cloud technology
 </li>
 <li>
 VoIP experience
 </li>
 <li>
 Experience in working with international teams
 </li>
 <li>
 Experience or familiarity with AI-powered tools (e.g., generative AI, copilots, automation platforms) to
 
 
 </li>
 </ul>
 enhance IT support efficiency and end-user productivity.
 
 
 
 Desirable
 
 
 
 <ul>
 <li>
 Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau
 
 
 </li>
 </ul>
 and PowerBI, ChatGPT, Claude AI
 
 
 <ul>
 <li>
 Experience using Slack, Trello and MS Teams
 </li>
 <li>
 Experience in training users in new technologies
 
 
 </li>
 </ul>
 Additional info
 
 
 
 WORKING ENVIRONMENT
 
 
 
 <ul>
 <li>
 Shared office space
 </li>
 <li>
 Some lifting/moving equipment is required.
 </li>
 <li>
 Occasional weekend work or out of hours work
 
 
 </li>
 </ul>
 Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
 
 
 BCG is an E - Verify Employer. Click here for more information on E-Verify.
</div>

IT Service Associate

Infinite pl

<div><div>Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.
</div>
<h3 class="jobSectionHeader">Role Summary:</h3><div>
The Senior IT Security Specialist supports IT security operations by ensuring effective implementation of security controls across IT systems, infrastructure, and services.</div><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>Implement IT security operational controls across systems and applications</li><li>Support access management and privileged account governance</li><li>Conduct operational security reviews and compliance checks</li><li>Support resolution of IT security operational issues and incidents</li><li>Monitor system security configurations and identify gaps</li><li>Assist in vulnerability remediation from an IT operations perspective</li><li>Support IT audits and compliance activities</li><li>Work closely with infrastructure and application teams to enforce standards</li></ul><h3 class="jobSectionHeader">
Key Requirements:</h3><ul><li>Strong experience in IT operations and system security controls</li><li>Good understanding of IT infrastructure, cloud, and enterprise systems</li><li>Knowledge of ITIL processes and access governance</li><li>Experience in supporting IT audits and compliance requirements</li><li>Relevant certifications (ITIL, Security+, or equivalent preferred)</li></ul><div>
Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless! 
Let's disrupt logistics together and explore infinite opportunities!</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Senior IT Security Specialist

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