customer experience specialist Jobs in Riyadh

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it support specialist

Proterial

<div>Location:
Riyadh, Riyadh, Saudi Arabia
Job ID:
R0108441
Date Posted:
2025-12-01
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
IT, Telecom &amp; Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.
</li><li>Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.
</li><li>Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
</li><li>Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
</li><li>Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user
</li><li>Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
</li><li>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>Bachelor&rsquo;s degree in computer science.
</li><li>3- 5 years of professional experience in IT support.
</li><li>Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
</li><li>Experience in ServiceNow.
</li><li>Have a proactive and solution-oriented mind-set and could work independently and self-driven.
</li><li>Proficiency in both spoken &amp; written English language is required. 
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

On-Site Service Specialist

Hitachi Energy

<div>Description
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.</li><li>
Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.</li><li>
Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>
Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.</li><li>
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user</li><li>
Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.</li><li>
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background
<ul><li>Bachelor&rsquo;s degree in computer science.</li><li>
3- 5 years of professional experience in IT support.</li><li>
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.</li><li>
Experience in ServiceNow.</li><li>
Have a proactive and solution-oriented mind-set and could work independently and self-driven.</li><li>
Proficiency in both spoken &amp; written English language is required.</li></ul> 
<h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

2P Perfect Presentation

<div>
 
 
 Job Summary:
 
 
 
 The Business Systems Support Specialist is responsible for providing advanced technical support for the organization&rsquo;s business systems, ensuring system stability, efficiency, and availability. The role includes troubleshooting system issues, supporting end users, performing system configurations, and contributing to the enhancement and continuous improvement of business applications.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Provide daily technical support for business systems such as ERP, CRM, HR systems, and related platforms.
 </li>
 <li>
 Troubleshoot system issues, identify root causes, and resolve or escalate them as needed.
 </li>
 <li>
 Perform system configurations and adjustments based on business requirements.
 </li>
 <li>
 Test system upgrades, patches, and new releases to ensure compatibility and performance.
 </li>
 <li>
 Document support procedures, issue resolutions, and system changes.
 </li>
 <li>
 Prepare regular reports on system performance, recurring issues, and recommended improvements.
 </li>
 <li>
 Deliver training sessions and onboarding support for new system users.
 </li>
 <li>
 Collaborate closely with IT teams and business departments to enhance system usability and efficiency.
 </li>
 <li>
 Support system integrations and ensure accurate, consistent, and smooth data flow across platforms.
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 Minimum of 8 years of experience in Business Systems Support or advanced technical support.
 </li>
 <li>
 Strong knowledge of ERP or CRM platforms (SAP, Oracle, Microsoft Dynamics, Odoo, etc.).
 </li>
 <li>
 Proficiency in data analysis and SQL for troubleshooting.
 </li>
 <li>
 Good understanding of system integration concepts (APIs, Web Services, Integrations).
 </li>
 <li>
 
 Excellent customer service skills and the ability to interact with users professionally and effectively.
 
 </li>
 <li>
 Strong communication skills and the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Advanced problem-solving abilities and strong prioritization skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple tasks simultaneously.
 </li>
 </ul>
 
 
 Qualifications:
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree in computer science or information technology.
 
 </li>
 <li>
 Professional certifications such as ITIL or ERP/CRM-related certifications are considered a plus.
 </li>
 </ul>
</div>

Business Analyst

Hosuk Travel

<div>Hosuk Travels is looking for a skilled and dedicated IT Support Engineer to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.

Key Responsibilities:
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Hosuk Travels in Riyadh as an IT Support Engineer gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</div>

IT Support Engineer

AL FAROOQ STAR TRADING LLC in DUBAI

Job Title: IT Support ExecutiveResponsibilities:<ul><li>Provide technical support for computers, printers, and networks.</li><li>Install and maintain software, hardware, and antivirus.</li><li>Troubleshoot system and network problems.</li><li>Set up email accounts and user access.</li><li>Monitor and maintain servers and backups.</li><li>Coordinate with vendors for IT-related issues.</li><li>Ensure smooth daily IT operations.</li></ul>Requirements:<ul><li>Diploma or Degree in IT or related field.</li><li>Basic knowledge of Windows, networking, and MS Office.</li><li>1&ndash;2 years of IT support experience preferred.</li><li>Good communication and problem-solving skills.</li><li>Language Proficiency : English is Must</li></ul>Job Type: Full-timeJob Type: Full-time

IT SERVICE EXECUIVE

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
At Tabby, we are on a mission to deliver world-class partner experiences that set the standard in fintech. As a Partner Support Specialist, you will be the front line of communication with our merchants and applicants &mdash; ensuring every interaction builds trust, resolves issues quickly, and strengthens our relationships. 
</div><div>
 
You will support partners across multiple channels (chat, email, phone), resolve operational and business inquiries, and play a key role in driving key metrics such as Customer Satisfaction (CSAT), First Contact Resolution (FCR), and Adherence. This is a role for someone who thrives in a fast-paced environment, can balance empathy with accuracy, and takes ownership of delivering outcomes.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Partner Communication &amp; Issue Resolution<ul>
<li>Provide support to Tabby partners and applicants across chat, email, and phone.</li>
<li>Handle escalations with professionalism and ensure fair application of PS policies (DAT, Hold Timer, CSAT fraud checks).</li>
Ensure accurate, timely resolution in line with SLAs and process guidelines. 
<li>
</li></ul></li><li>Process Adherence &amp; Quality<ul>
<li>Apply Partner Support procedures and knowledge-base materials consistently.</li>
<li>Maintain high QA standards by following templates, knowledge cards, and approved flows.</li>
Escalate complex cases via side-ticketing and ensure traceable handovers to TLs or other functions. 
<li>
</li></ul></li><li>Continuous Improvement<ul>
<li>Capture insights from partner queries to help identify gaps in workflows and policies.</li>
<li>Suggest improvements that enhance FCR and CSAT performance.</li>
Stay current on product, scoring, finance, and payout processes to provide accurate guidance. 
<li>
</li></ul></li><li>Collaboration &amp; Business Alignment</li>
<li>Work closely with Scoring, Finance, BD, and Product teams to ensure smooth end-to-end partner journeys.</li>
<li>Support colleagues in achieving collective targets and maintaining a high-performance culture.</li></ul><div></div><h3 class="jobSectionHeader"> 
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Strong fluency in Arabic and English (both written and verbal).</li>
<li>Bachelor&rsquo;s degree or higher (business, finance, marketing, operations, or related field preferred).</li>
<li>Experience in B2B support, call center, or customer operations is a plus.</li>
<li>Excellent communication, problem-solving, and relationship-building skills.</li>
<li>High attention to detail and ability to follow structured processes.</li>
<li>Resilience and confidence in handling demanding partners and escalations.</li>
<li>Analytical mindset and ability to turn data/feedback into action.</li>
<li>Self-motivated with strong ownership and accountability.</li></ul><div></div><h3 class="jobSectionHeader"> 
Job Benefits</h3> 
<ul>
<li>
Monthly Bonus tied to achieving operational KPIs (CSAT, FCR).</li>
<li>Bonus Multiplier for month-over-month performance improvement.</li>
<li>Growth Opportunities within Tabby based on business needs and results.</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

Partner Support Specialist, Saudi Resident

Ruwa Construction & Development Co.

RUWA Group is hiring a motivated IT Support / Data Analyst to join our team in Riyadh.Requirements:<ul><li>Fresh graduates are welcome to apply</li><li>Must have an IT or Computer Science background</li><li>Basic understanding of data analysis and reporting</li><li>Knowledge of Power BI is an advantage</li><li>Eager to learn and grow in a construction business environment</li><li>Must be based in Riyadh</li></ul>To apply, please fill out this form:https://forms.gle/5vmyJb4rxixohGXP8Job Type: Full-time

IT Officer / IT Support

Explore 1624+ It support specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.

1624 it support specialist jobs IN Riyadh

On-Site Service Specialist

On-Site Service Specialist

Business Analyst

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IT SERVICE EXECUIVE

Partner Support Specialist, Saudi Resident

IT Officer / IT Support