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it support specialist

Cravia Inc

<div>
 
 
 Job Summary
 
 
 
 We are seeking a skilled and proactive IT Technician / engineer to provide on-site and remote technical support across restaurant outlets in the KSA. This role involves supporting and maintaining a wide range of IT infrastructure and systems including POS, servers, desktop hardware, printers, network equipment, and security systems. The ideal candidate will be hands-on, responsive, and possess strong troubleshooting abilities with a customer-service mindset.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Outlet IT Support:
 
 
 <ul>
 <li>
 Provide first-line and second-line IT support across all outlets for hardware and software issues.
 </li>
 <li>
 Maintain and troubleshoot POS systems (e.g., Squirrel and Restroworks,), KOT, KDS, printers, and other peripherals.
 </li>
 <li>
 Perform installation, configuration, and maintenance of Windows desktops, servers, and other IT systems.
 </li>
 </ul>
 
 
 
 
 
 2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Network &amp; Infrastructure:
 
 
 <ul>
 <li>
 Configure and troubleshoot routers, switches, firewalls, and internet connections.
 </li>
 <li>
 Monitor and maintain LAN, WAN, and telephone system connectivity at the outlet level.
 </li>
 <li>
 Install, maintain, and support CCTV systems, biometric devices, and access control solutions.
 </li>
 <li>
 Liaise with ISP providers and internal teams to resolve connectivity issues.
 </li>
 </ul>
 
 
 
 
 
 3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Application Support:
 
 
 <ul>
 <li>
 Provide basic application-level support and guidance to users, including updates and installations.
 </li>
 <li>
 Work closely with Corporate IT teams to escalate and resolve system bugs or performance issues.
 </li>
 <li>
 Update IT hardware and Software Inventory and keep a record for employee /store wise assets.
 </li>
 </ul>
 
 
 
 
 
 4.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Microsoft 365 Administration &amp; Support
 
 
 <ul>
 <li>
 Manage and support Microsoft 365 environments, including O-365 , D-365 and Azure AD user lifecycle management, license optimization, role-based access control, other Microsoft business applications.
 </li>
 <li>
 Assist in implementing and maintaining security controls such as Conditional Access, identity protection, and device management using Microsoft Intune.
 </li>
 </ul>
 
 
 
 
 
 5.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Preventive Maintenance &amp; Documentation:
 
 
 <ul>
 <li>
 Conduct regular health checks and preventive maintenance for all IT equipment.
 </li>
 <li>
 Maintain accurate documentation of assets, configurations, and incidents.
 </li>
 <li>
 Ensure all outlets comply with IT standards and security protocols.
 </li>
 </ul>
 
 
 
 
 
 6.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;On-Call &amp; Remote Support:
 
 
 <ul>
 <li>
 Provide on-call support during off-hours, weekends, and holidays as per rotation.
 </li>
 <li>
 Offer remote troubleshooting support using remote desktop tools or by phone.
 </li>
 <li>
 Deliver IT support for RSC, QCC, and warehouse locations.
 </li>
 <li>
 Ensure store staff are properly trained on POS and inventory applications.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Strong knowledge of hardware troubleshooting: POS systems, Microsoft Suits, servers, printers, KOT/KDS, desktops, etc.
 </li>
 <li>
 Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs).
 </li>
 <li>
 Hands-on experience with Windows OS (desktop &amp; server), and Microsoft tools.
 </li>
 <li>
 Familiarity with firewalls, routers, switches (basic configuration &amp; maintenance).
 </li>
 <li>
 Experience supporting CCTV, biometric, and access control systems.
 </li>
 <li>
 Basic knowledge of POS and hospitality application support.
 </li>
 <li>
 Strong User support, communication, and organizational skills.
 </li>
 <li>
 Ability to work independently as well as team collaboration, travel frequently (KSA), and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Education:
 
 Diploma or bachelor&rsquo;s degree in information technology or a related field. Experience: Minimum 3 years of experience in a multi-site IT support role, preferably in retail or hospitality.
 </li>
 <li>
 
 Certifications (preferred):
 
 A+, Network+, Microsoft MCP, Microsoft 365 Fundamentals, CCNA, or equivalent.
 </li>
 </ul>
 
 
 
 
 
 Other Requirements:
 
 
 <ul>
 <li>
 Person should be currently in KSA with a valid KSA driving license (mandatory).
 </li>
 <li>
 Fluency in English (Arabic is a plus).
 </li>
 </ul>
</div>

IT Technician

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Apply now for the Healthineers Early Talent Program &ndash; IT based in Riyadh, Saudi Arabia.
Your role:<ul><li>
Performs IT operations and maintenance activities according to approved procedures, guidelines, and standards.</li><li>
Provide end-user and local IT infrastructure support.</li><li>
Manage user onboarding and offboarding.</li><li>
Install, configure and troubleshoot computer and mobile devices.</li><li>
Diagnose hardware issues and coordinate break-fix support.</li><li>
Handle IT service tickets, complaints and escalations.</li><li>
Manage IT consumables and mobile voice subscriptions.</li><li>
Manage external vendors, including asset management, lifecycle support, and inventory control.</li><li>
Executes and/or organizes relevant testing.</li></ul>
Your expertise:<ul><li>
Pursuing bachelor&rsquo;s degree or master&rsquo;s degree in computer science, computer engineering or related fields.</li><li>
Strong level of written and spoken English and Arabic communication.</li><li>
Ability to work independently and as part of a team.</li><li>
Excellent communication and interpersonal skills.</li><li>
Strong organizational and time management skills.</li><li>
Strong problem-solving and decision-making skills.</li><li>
Organizing and planning: Follows through on meeting deadlines, even when the time frame is demanding.</li></ul>
To find out more about the specific business, have a look at Products &amp; Services - Siemens Healthineers (siemens-healthineers.com)
Who we are:
 
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: 
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at Careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. Please create a profile within our talent community and subscribe to personalized job alert that will keep you posted about new opportunities.</div>

Healthineers Early Talent Program - IT - Riyadh, Saudi Arabia

شركة نقل المياه Water Transmission Company

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 The job holder is responsible for carrying-out the IT services and translating them into business cases and providing them with solutions to enable successful delivery to end users in alignment with WTCO&rsquo;s needs.
 
 
 
 
 
 
 Key Activities:
 
 
 
 
 
 
 &bull; Ensure work is performed based on approved policies, processes, procedures and instructions.
 
 
 &bull; Identify opportunities for continuous improvement of the systems, practices, cost optimization and productivity &amp; efficiency improvement.
 
 
 &bull; Ensures the compliance with all applicable laws, rules, regulations and standards within WTCO and related functions such as and not limited to (HC, HSSE, Risk and Cybersecurity, etc..).
 
 
 &bull; Escalate problems to ensure case/issue is closed efficiently and in a timely manner.
 
 
 &bull; Route incidents to the appropriate support teams within defined SLAs.
 
 
 &bull; Collaborate with business users to gather feedback on system performance.
 
 
 &bull; Work closely with concerned business units to assess their needs and develop digital solutions initiatives to improve operational efficiency and service level.
 
 
 &bull; Analyze the end users&rsquo; requirements and challenges with current applications and systems.
 
 
 &bull; Designing IT service catalog covering all services provided to end users in alignment with the predefined policies &amp; procedures.
 
 
 &bull; Act as the direct point of contact between internal IT teams and business units for matters related to inquiries, concerns, etc.
 
 
 &bull; Provide first-level support to end users for SAP ERP-related queries and issues.
 
 
 &bull; Troubleshoot and resolve basic user problems.
 
 
 &bull; Document and escalate complex issues to higher support levels.
 
 
 &bull; Communicate system updates and changes and issue resolution to end users.
 
 
 &bull; Engage with stakeholders to gather feedback and address concerns.
 
 
 &bull; Establish service-level agreements with relevant stakeholders as per WTCO-approved policies and procedures.
 
 
 &bull; Provide IT help desk services to end users in line with WTCO-approved policies and processes.
 
 
 &bull; Provide the first line of technology support for software/hardware in accordance with defined resolution targets.
 
 
 &bull; Ensure provision of IT technical support (i.e., help desk services) to end users, escalating any necessary requests for resolutions.
 
 
 &bull; Collaborate with Business Process Owners to understand and document detailed business requirements for SAP ERP application.
 
 
 &bull; Align the business objectives and SAP ERP capabilities.
 
 
 &bull; Provide input for the development of reports regarding operations, activities and achievements for reporting and decision-making.
 
 
 
 
 
 
 Key Requirements:
 
 
 
 
 
 
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or any related field
 
</div>

IT Services Enablement Analyst

DeepSource Technologies

Job Summary:: 
DeepSource Technologies is looking for a proactive and motivated Support Engineer L1 to join our dynamic team. This position is exclusively open to Saudi nationals. The successful candidate will provide first-line support to our clients, ensuring issues are resolved quickly and efficiently while delivering an exceptional customer experience.
 
Key Responsibilities:: 
<ul>
<li>Respond to customer inquiries via phone, email, and ticketing systems, providing accurate and timely solutions.</li>
<li>Diagnose and troubleshoot hardware and software issues.</li>
<li>Assist in the setup, configuration, and installation of software applications and systems.</li>
<li>Document and track all support requests in the ticketing system.</li>
<li>Escalate complex issues to higher-level support teams when necessary.</li>
<li>Provide clear and concise communication to customers regarding the status of their requests.</li>
<li>Contribute to the development of knowledge base articles and documentation for common issues and solutions.</li>
<li>Participate in training sessions to enhance technical skills and knowledge about company products and services.</li>
</ul>
Requirements: 
<ul>
<li>Education:</li>
<li>Bachelor’s degree in Information Technology, Computer Science, or a related field.</li>
<li>Experience:</li>
<li>1-2 years of technical support experience, preferably in an IT helpdesk or support role.</li>
<li>Technical Skills:</li>
<li>Basic knowledge of operating systems (Windows, Linux) and common software applications.</li>
<li>Familiarity with network concepts and troubleshooting.</li>
<li>Experience with ticketing systems (e.g., Jira, ServiceNow) is a plus.</li>
<li>Soft Skills:</li>
<li>Strong problem-solving and analytical skills.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to work under pressure and manage multiple priorities.</li>
<li>Languages:</li>
<li>Fluency in Arabic and English is required.</li>
</ul>

Support Engineer L1 - Saudi National - Riyadh,KSA

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.</div><div></div><div> 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.</div><div></div><div> 
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.</div><div>
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.</div><div>
 
We are seeking a proactive and customer-focused ITSM Support Engineer (Level 1) to join our IT Service Management team. In this role, you will serve as the first point of contact for technical support requests, ensuring smooth resolution of issues and delivering high-quality service to internal users across various communication channels.</div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><div> 
Request Management:</div><ul>
<li>Handle incoming support requests through Jira Service Management, ensuring timely resolution based on priority.</li>
<li>Escalate complex issues to the appropriate second-line support teams when necessary.</li>
</ul><div> 
User Support via Slack:</div><ul>
<li>Respond politely and efficiently to inquiries in both general and direct message channels.</li>
<li>Guide users to the appropriate forms on the ITSM portal for request submissions.</li>
<li>Provide status updates on existing tickets, monitor SLAs, and address overdue requests when applicable.</li>
</ul><div> 
Access and Setup Support:</div><ul>
<li>Facilitate access provisioning to internal systems and services.</li>
<li>Assist users with software installations, hardware setups, and general troubleshooting.</li>
</ul><div> 
Diagnostics and Issue Resolution:</div><ul>
<li>Perform initial diagnostics of software and hardware issues remotely using tools like TeamViewer, Zoom, and Google Meet.</li>
<li>If the issue cannot be resolved at Level 1, collect comprehensive details and escalate to the relevant technical team.</li>
</ul><div> 
Shift Handover and Reporting:</div><ul>
<li>Maintain accurate records of all tasks handled during the shift.</li>
<li>Provide end-of-shift reports, highlighting resolved tasks, ongoing issues, and any items requiring follow-up by the next shift.</li></ul> 
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Fluent in English</li>
<li>Strong ability to follow detailed instructions and established procedures with precision.</li>
<li>Proven capability to analyze and resolve unfamiliar technical problems independently.</li>
<li>Confident user of both Windows and macOS operating systems.</li>
<li>Hands-on experience with Jira Service Management for handling service requests and incidents.</li>
<li>Proficient in Slack for internal communication and support handling.</li>
<li>Skilled in using Google Workspace (Gmail, Docs, Calendar) in a business environment.</li>
<li>Previous experience in a technical support role is required.</li>
<li>Ability to efficiently navigate and manage various internet services, including user registration and account management.</li>
<li>Basic understanding of webhooks, JSON, and REST APIs for working with integrations and automated processes.</li>
<li>Prior experience working as a System Administrator.</li>
<li>Familiarity with ITSM best practices and frameworks (such as ITIL).</li></ul> 
<h3 class="jobSectionHeader">
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

IT Operations Engineer I (Saudi National)

Azure

<div>
 
 
 ERP Specialist (Yardi System )
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 Department:
 
 IT
 
 
 
 Job Overview
 
 
 
 We are seeking a motivated and detail-oriented
 
 ERP Specialist
 
 with experience in the
 
 Yardi System
 
 to join our team in Riyadh. The ideal candidate will support the implementation, operation, and optimization of ERP processes, ensuring smooth system performance and effective coordination between IT and business functions.
 
 
 Candidates with a background in
 
 IT or Finance
 
 and prior exposure to Yardi systems will be highly preferred.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage and support the daily operation of the
 
 Yardi Residential Module
 
 .
 </li>
 <li>
 Assist in system configuration, troubleshooting, and user support.
 </li>
 <li>
 Coordinate with internal departments to ensure ERP workflows align with business needs.
 </li>
 <li>
 Generate reports and support data analysis related to leasing, residential operations, and finance.
 </li>
 <li>
 Provide training and guidance to end-users to maximize system efficiency.
 </li>
 <li>
 Support ERP-related projects, upgrades, and continuous improvements.
 </li>
 <li>
 Ensure accurate documentation of processes and system changes.
 </li>
 </ul>
 
 
 Key Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 
 1&ndash;3 years
 
 of relevant professional experience.
 </li>
 <li>
 Educational or professional background in
 
 IT or Finance
 
 .
 </li>
 <li>
 Prior experience with
 
 Yardi Systems
 
 is a significant advantage.
 </li>
 <li>
 General familiarity with
 
 ERP systems
 
 is highly valued.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Both Arabic and English proficiency are required
 </li>
 </ul>
</div>

ERP System Specialist

Systems Ltd

We&rsquo;re Hiring | BA &amp; IT Planning and Strategy SpecialistWe&rsquo;re looking for a motivated Business Analyst &amp; IT Planning and Strategy Specialist (Saudi National) to join our team.Key Responsibilities &amp; Skills:Strong strategic analysis with the ability to translate business needs into clear, actionable requirements Expertise in developing IT roadmaps aligned with government frameworks Proficiency in process modeling, impact assessment, and supporting digital transformation initiatives Excellent communication, stakeholder management, and problem-solving skillsExperience Required:3&ndash;4 years of relevant experienceInterested candidates can apply here or send CV via whatsapp: 0502024992Job Type: Full-timePay: ﷼10.00 - ﷼15.00 per month

IT Planning & Strategy Specialist (Saudi National)

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