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IKEA Alsulaiman

<div>
 
 
 Company Description
 
 
 
 Come help us create a better everyday life for the many people. That&rsquo;s the IKEA vision. We do that by offering a wide range of home furnishings with good design and function at prices so low that many people will be able to afford them.
 
 
 
 
 
 
 Purpose
 
 
 
 The Store Service Desk Specialist at IKEA ensures seamless IT operations by addressing hardware and application issues, coordinating with vendors, and managing routine tasks like backups and maintenance. This role optimizes IT resources and enhances operational efficiency, contributing to a positive work environment.
 
 
 
 
 
 
 Accountabilities
 
 
 <ul>
 <li>
 Ensure all IKEA IT operations in the store functioning well Support IKEA coworker&rsquo;s hardware and applications related issues.
 </li>
 <li>
 Coordinate and communicate with IKEA vendors and service office IT colleagues to work together on project and IKEA applications issues.
 </li>
 <li>
 Secure all the software installed on the user&rsquo;s PC with licenses.
 </li>
 <li>
 Secure daily IT routine and performing the checklist Monitor daily scheduler jobs and ensure sales statement posted.
 </li>
 <li>
 Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
 </li>
 <li>
 Ensure and complete any backup restoration request.
 </li>
 <li>
 Preventive maintenance of Data center, hardware and servers.
 </li>
 <li>
 Coordinate with vendor for POS machines maintenance.
 </li>
 <li>
 Ensure data optimizing on weekly basis.
 </li>
 <li>
 Secure Monthly IFB and annual store inventory support and preparation.
 </li>
 <li>
 work on effective ways to reduce the IT Budget.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experiences
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT/ Computer/Networking.
 </li>
 <li>
 Must have strong communication skills in both Arabic and English.
 </li>
 <li>
 Microsoft/CISCO Certification is preferable.
 </li>
 <li>
 Excellent computer skills.
 </li>
 <li>
 Willing to cover shifts and provide a required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
 </li>
 <li>
 Problem solving and Troubleshooting skills.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Hosuk Travel

<div>Hosuk Travels, a customer-focused travel management company in Riyadh, is seeking a skilled and dependable IT Support Engineer to support our growing technology needs. This role is ideal for a tech-savvy professional who enjoys troubleshooting, supporting users, and ensuring smooth IT operations in a fast-paced travel environment.

Key Responsibilities:
<ul>
<li>Provide technical support for desktops, laptops, printers, and office IT equipment</li>
<li>Install, configure, and maintain operating systems, software, and applications</li>
<li>Troubleshoot hardware, software, and network issues and resolve them efficiently</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Monitor system performance, backups, and data security</li>
<li>Support travel booking systems, office applications, and internal software</li>
<li>Maintain IT asset inventory, licenses, and technical documentation</li>
<li>Assist staff with IT-related queries both on-site and remotely</li>
<li>Coordinate with external vendors and service providers when required</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field</li>
<li>2&ndash;4 years of experience as an IT Support Engineer or similar role</li>
<li>Strong knowledge of Windows/macOS environments and basic networking concepts</li>
<li>Experience troubleshooting office software, email systems, and hardware</li>
<li>Understanding of IT security practices and data protection</li>
<li>Good problem-solving, communication, and organizational skills</li>
<li>Ability to work independently and manage multiple tasks</li>
</ul>
At Hosuk Travels in Riyadh, the IT Support Engineer plays a key role in keeping systems reliable and staff productive. This position offers the opportunity to work in a professional travel company where technology supports excellent customer service. If you are solution-oriented and passionate about IT support, we welcome you to join our team.</div>

IT Support Engineer

Chalhoub Group

<div>
 
 INSPIRE | EXHILARATE | DELIGHT
 
 
 
 For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
 
 
 Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
 
 
 Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work&reg; certification in several markets.
 
 
 Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
 
 
 
 What You'll Be Doing
 
 
 
 We are seeking a Senior Workplace Associate to deliver high-quality technical support and oversee service management across Chalhoub&rsquo;s warehouse technology systems. This position is key to providing reliable, secure, and efficient technology services throughout our warehouse operations.
 
 
 The Senior Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub&rsquo;s service standards.
 
 
 <ul>
 <li>
 Provide white-glove, end-to-end IT support for all logistics users, ensuring seamless technology experiences and rapid issue resolution with exceptional customer service.
 </li>
 <li>
 Act as the single point of contact and escalation for incidents and service requests, resolving issues quickly and discreetly.
 </li>
 <li>
 Participate in a 24x7 on-call rotation, providing immediate response and resolution for critical issues impacting logistics operations.
 </li>
 <li>
 Managing all the assets of the warehouses and updating their details in OneReach.
 </li>
 <li>
 Build strong relationships with logistics users to develop trust, anticipate needs, and proactively enhance the support experience.
 </li>
 <li>
 Troubleshoot complex issues across enterprise tools including Windows/macOS/IOS/ Andriod devices, MDM (Intune, SotiMobile), collaboration platforms (Zoom, MS Teams, Google Meet), productivity suites (Microsoft 365, Google Workspace) and Diligent.
 </li>
 <li>
 Maintain and support secure access across devices using SSO, MFA, VPNs, and enterprise mobility platforms.
 </li>
 <li>
 Collaborate with the ITSM team to define and uphold ITIL-aligned processes, SLAs, and XLAs (Experience Level Agreements) for executive support.
 </li>
 <li>
 Maintain service performance dashboards, incident logs, and problem records using tools such as Freshservice and Asana.
 </li>
 <li>
 Take full ownership of end-to-end issue resolution, proactively escalating recurring or high-impact problems to the appropriate ITSD, Systems, Networking, or Security teams, while providing clear impact assessments and actionable recommendations.
 </li>
 <li>
 Handle sensitive data and communications with absolute confidentiality and professionalism.
 </li>
 <li>
 Contribute to continuous improvement, ensuring the latest technologies and best practices are adopted to enhance the end user experience.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need To Succeed
 
 
 
 <ul>
 <li>
 3-4 years of experience in IT support roles, with at least 3 years providing hands-on, high-quality support services to end users
 </li>
 <li>
 Proven experience supporting end users and senior stakeholders with discretion and professionalism.
 </li>
 <li>
 Deep hands-on experience across enterprise technologies
 
 
 </li>
 </ul>
 
 We Invite All Applicants to Apply
 
 
 
 It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
 
 
 We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
</div>

Senior Associate - Workplace Tech (Riyadh)

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
What you'll be doing
We are seeking a Senior Workplace Associate to deliver high-quality technical support and oversee service management across Chalhoub&rsquo;s warehouse technology systems. This position is key to providing reliable, secure, and efficient technology services throughout our warehouse operations.
 The Senior Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub&rsquo;s service standards.<ul><li>
Provide white-glove, end-to-end IT support for all logistics users, ensuring seamless technology experiences and rapid issue resolution with exceptional customer service.</li><li>
Act as the single point of contact and escalation for incidents and service requests, resolving issues quickly and discreetly.</li><li>
Participate in a 24x7 on-call rotation, providing immediate response and resolution for critical issues impacting logistics operations.</li><li>
Managing all the assets of the warehouses and updating their details in OneReach.</li><li>
Build strong relationships with logistics users to develop trust, anticipate needs, and proactively enhance the support experience.</li><li>
Troubleshoot complex issues across enterprise tools including Windows/macOS/IOS/ Andriod devices, MDM (Intune, SotiMobile), collaboration platforms (Zoom, MS Teams, Google Meet), productivity suites (Microsoft 365, Google Workspace) and Diligent.</li><li>
Maintain and support secure access across devices using SSO, MFA, VPNs, and enterprise mobility platforms.</li><li>
Collaborate with the ITSM team to define and uphold ITIL-aligned processes, SLAs, and XLAs (Experience Level Agreements) for executive support.</li><li>
Maintain service performance dashboards, incident logs, and problem records using tools such as Freshservice and Asana.</li><li>
Take full ownership of end-to-end issue resolution, proactively escalating recurring or high-impact problems to the appropriate ITSD, Systems, Networking, or Security teams, while providing clear impact assessments and actionable recommendations.</li><li>
Handle sensitive data and communications with absolute confidentiality and professionalism.</li><li>
Contribute to continuous improvement, ensuring the latest technologies and best practices are adopted to enhance the end user experience.</li></ul>
 What you&rsquo;ll need to succeed
<ul><li>3-4 years of experience in IT support roles, with at least 3 years providing hands-on, high-quality support services to end users</li><li>
Proven experience supporting end users and senior stakeholders with discretion and professionalism.</li><li>
Deep hands-on experience across enterprise technologies</li></ul><div></div>
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

DXC Technology

<ul><div>Job ID: 51569091</div>
<div>Location: Riyadh, Saudi Arabia</div>
<div>Category: IT Infrastructure Management &amp; Support</div>
<div>Employment Type: Full time</div></ul>
 <div>Job Description:
Service Desk &ndash; Level 1 Agent Support
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
<ul><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
</ul><ul><li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine
ServiceNow &ndash; Level 1 Agent Support &ndash; Analyst II
Role
Roles in this Job Family design, solution, deploy, migrate, manage, and change infrastructure services, End User Services across all related technologies. Including but not limited to servers, storage, mainframe, networks, AD, Modern Device Management, Intelligent Collaboration, IT (HW&amp;SW) Asset Management Services, Field Services and Technical Service Desk.
provide first-tier support for IT service requests and incidents through the ServiceNow platform.
Responsibilities
</li><li>Handle incoming requests and incidents via phone, email, and chat.</li>
<li>Log and categorize issues in ServiceNow accurately.</li>
<li>Perform basic troubleshooting and escalate unresolved cases.</li>
<li>Provide users with timely updates and resolution guidance.</li>
<li>Maintain documentation and adhere to defined SLAs.</li>
<li>Offer foundational technical support in infrastructure services, providing assistance in routine tasks.</li>
<li>Participate in basic monitoring and routine troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
<li>Basic Qualifications:
</li><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
<li>Other Qualifications:
</li><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
<li>troubleshooting of infrastructure systems.</li>
<li>Collaborate with team members to address infrastructure challenges and daily operational tasks.</li>
<li>Develop and improve technical skills through on-the-job experience.</li>
<li>Show eagerness to learn and gain expertise in infrastructure services.</li>
<li>Follow established best practices and standards in infrastructure service delivery.</li>
</ul>Basic Qualifications:
<ul><li>Bachelor's degree in a relevant field or equivalent combination of education and experience</li>
<li>Typically, 1+ years of relevant work experience</li>
<li>Proven experience in infrastructure technology analysis</li>
<li>Basic understanding of IT service desk processes.</li>
<li>Familiarity with ServiceNow or similar ticketing tools is a plus.</li>
<li>Customer-focused, with a helpful and professional attitude.</li>
</ul>Other Qualifications:
<ul><li>An advanced degree in a relevant field is a plus</li>
<li>Relevant certifications, such as CompTIA A+, Microsoft Certified: Azure Fundamentals, or Google Cloud Associate, are a plus&quot;</li>
</ul>At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
<div>Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.<div></div>
.</div></div>

Service Desk - Level 1 Agent Support

flynas

<div>
 
 The Job Holder is responsible Diagnose and Resolve Service Desk Issues following all stages of Reporting, Investigation, Solution Development and Implementation to ensure achieving high level of Functionality and customer satisfaction.
 
 
 
 Operational:
 
 
 
 
 Service Desk
 
 
 
 - Provide 1st level 24/7 IT Support service to all flynas users assuring successful resolution of reported incidents and minimizing the business interruptions and outages as much as possible, and provide excellent customer service, ensuring a positive end-user experience.
 
 
 - Provides IT Support activities in a timely manner, based on criticality and importance and update HD system assigned Tasks.
 
 
 - To be responsible for hardware preparation, e.g. installing operating systems, hardware parts, configuring PCs, installing and configuring applications, etc.
 
 
 - To test, install, maintain, operate, and administer PCs, e.g. Desktops, Laptops, printers, peripheral devices.
 
 
 - Monitor and clean all unauthorized or not licensed software applications as per Flynas policies and standards.
 
 
 
 &bull; Problem Solving
 
 
 
 - Analyze the Service Incident Issues, diagnose the root-causes and propose &amp; implement the solutions to ensure that all immediate Issues are responded on timely manners to avoid business risks and delays.
 
 
 
 &bull; Continuous Improvement
 
 
 
 - Participate in projects to improve Help Desk processes and enhance end user support
 
 
 - Keeps up to date with emerging technologies, industry trends, and best practices in software development, applying new knowledge to enhance development processes and deliverables.
 
 
 - Maintains effective communication and collaboration within the team and across departments.
 
</div>

IT End User Service Officer

Stitch

Working knowledge of endpoint protection tools. Familiarity with cloud platforms (GCP, Azure, or Oracle Cloud). Basic experience with VMware/virtualization and backup solutions. Exposure to Windows Active Directory, SharePoint, or O365 administration. Understanding of networking, identity management, and security basics. Maintain an up-to-date IT asset inventory (hardware, software, licenses, and cloud resources). Track asset allocation, movement, and decommissioning in line with IT policies. Manage device onboarding and offboarding using Microsoft Intune / Endpoint Manager. Work with the team to remediate endpoint compliance issues.Job Type: Full-time

System Administrator

Explore 1762+ It support specialist in Riyadh this January. Find roles across top companies and apply now to boost your career.

1762 it support specialist jobs IN Riyadh

Information Technology Support Specialist

IT Support Engineer

Senior Associate - Workplace Tech (Riyadh)

Senior Associate - Workplace Tech (Riyadh)

Service Desk - Level 1 Agent Support

IT End User Service Officer

System Administrator