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it support specialist

Nahdi

<div><p>Provide daily technical support for regional users at corporate regional offices as well as pharmacies to ensure all regional employees and locations are sustainably up and running as needed.
</p><p>Accountabilities
</p><ul><li><p>Supporting daily operation of corporate users at branch offices and maintenance offices monitoring and support office services, network, IP phones, Meeting rooms, Printing and infrastructure devices.
</p></li><li><p>Implement IT Corporate projects and ensure End users devices (Corporate &amp; Stores) compliance with IT standards and policies.
</p></li><li><p>Act as a point of contact for Nahdi internal department and third level of escalation, receiving the escalations in case of third-party SLA breaching cases.
</p></li><li><p>Collaborate with the third parties during the project implementations for stores operations (new retail applications, pharmacies HW and technology refreshment
</p></li><li><p>Support in the execution and the development part of stores operations at offices and then hand it over to the third parties (retail applications preparation, devices configuration for new openings, ROBOT, QMS, Drive Thru. Etc.)
</p></li><li><p>Testing new systems and applications patches before deployment to ensure applications of operations excellence and quality control standards.
</p></li><li><p>Conducting regular site visits to all assigned regional stores, to ensure good relationship with end users and maintain their satisfaction and NPS.
</p></li></ul><p>Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
</p><p>Work Environment
</p><ul><li><p>Indoors : 30%
</p></li><li><p>Outdoors : 70%
</p></li><li><p>Working Days : 5 Working Days
</p></li><li><p>Days off : 2 Days Off
</p></li><li><p>Working Hours : 8:00 AM &ndash; 6:00 PM (1 hour break) (on call 24/7)
</p></li></ul><p>Job Requirement
</p><div><p><div><div><div><div><p><b>Education<br>
</b></p></div><div><ul><li><p>BSc in IT (or related)<br>
</p></li></ul></div></div><br>
<div><div><p><b>Experience<br>
</b></p></div><div><ul><li><p>0-3 Years of Experience<br>
</p></li></ul></div></div><br>
<div><div><p><b>Skills<br>
</b></p></div><div><ul><li><p>MS Office Suite
</p></li><li><p>Networking Basics
</p></li><li><p>Windows installation
</p></li><li><p>Infrastructure Knowledge<br>
</p></li></ul></div></div><br>
<div><div><p><b>Certifications<br>
</b></p></div><div><ul><li><p>Certified ITIL Foundation, and SC-OSA Inter mediate Level<br>
</p></li></ul></div></div><br>
<div><div><p><b>Languages<br>
</b></p></div><div><ul><li><p>English
</p></li><li><p>Arabic</p></li></ul></div></div></div></div></p></div></div>

Regional IT Support Specialist (2023539)

MENA Recruit

The Role
<br>We are working on behalf of an international law firm to recruit an experienced IT Support Specialist to join their Middle East team. This is a hands-on role within a recently established office, requiring a proactive and technically capable individual who can operate independently and support a fast-paced legal environment. The successful candidate will provide high-quality 2nd line support, while also handling more complex technical issues typically associated with 3rd line support, acting as a key escalation point within the office. Key Responsibilities: 1. Provide 2nd line technical support, troubleshooting hardware, software, network, and telecom issues, while acting as an escalation point for more complex technical problems 2. Support desktops, laptops, printers, and mobile devices (iOS/Android) 3. Manage and resolve helpdesk tickets, maintaining ownership through to resolution 4. Configure, image, and deploy new machines 5. Support Microsoft 365 applications, Citrix environments, VPN, and document management systems 6. Administer and support Cisco telephony systems (CUCM) and AV conferencing tools 7. Assist with IT projects, including upgrades, hardware rollouts, and office setups 8. Provide user training and ongoing support across IT systems 9. Maintain accurate IT inventory and documentation 10. Participate in after-hours support rotation when required 11. Travel to regional offices on an ad-hoc basis
<br><br>
Requirements
<br>1. Minimum 3+ years’ experience in 2nd line/desktop IT support, with exposure to more complex troubleshooting (3rd line level issues) 2. Experience working in a law firm or similar professional services environment preferred 3. Strong knowledge of Windows OS and Microsoft 365 4. Experience supporting enterprise IT environments (hardware, networks, printers, mobile devices) 5. Exposure to Citrix, VPN, and telephony systems (Cisco CUCM preferred) 6. Ability to work independently in a hands-on, growing office environment 7. Strong communication skills with the ability to support non-technical users 8. Highly organized, proactive, and able to manage multiple priorities Salary: Competitive market salary based on experience. #MENARecruitStrength #ITSupport #SecondLineSupport #ThirdLineSupport #LawFirmJobs #RiyadhJobs #TechSupport #ITCareers #MiddleEastJobs
<br><br>
About the company
<br>MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions. Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years. The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges. Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom. With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

IT Support Specialist (2nd Line /3rd Line Support)

Fast Fit

<div><div><div><b>IT Specialist &ndash; Zoho Platform</b><br>
</div><div><b>
Department:</b> Information Technology<br>
</div><div><b>
Experience:</b> 1+ Year<br>
</div><div><b>
Type:</b> Full-Time</div><div></div><div><b><br>
Job Summary</b><br>
</div><div>
We are looking for an IT Specialist with Zoho experience to implement, customize, and manage Zoho applications across the organization, working closely with business teams to deliver effective solutions.</div><div></div><div><b><br>
Key Responsibilities</b><br>
</div><div>
Administer and maintain Zoho CRM, Zoho One, Zoho Books, Zoho Desk, and Zoho Projects<br>
</div><div>
Build custom modules, workflows, and automation using Deluge scripting<br>
</div><div>
Integrate Zoho with third-party tools via APIs and Zoho Flow<br>
</div><div>
Manage data migration and integrity across Zoho modules<br>
</div><div>
Provide technical support and train end-users on Zoho tools<br>
</div><div>
Gather business requirements and translate them into Zoho configurations</div></div><div></div><h3 class="jobSectionHeader"><b><br>
Requirements</b></h3><div><div>
Bachelor's degree in IT, Computer Science, or related field<br>
</div><div>
1+ year of hands-on Zoho experience (CRM, Zoho One, Books, Desk, or similar)<br>
</div><div>
Basic knowledge of Zoho customization and workflows<br>
</div><div>
Strong communication and problem-solving skills<br>
Zoho CRM Certified Administrator or Developer<br>
</div><div>
Experience with REST APIs and third-party integrations<br>
</div><div>
Familiarity with HTML, CSS, or JavaScript</div></div><div></div><h3 class="jobSectionHeader"><b><br>
Benefits</b></h3><div><div>
Competitive salary package<br>
</div><div>
High commission structure<br>
</div><div>
Performance-based incentives<br>
</div></div><div>
Comprehensive health insurance coverage<br>
</div><div>
Specialized internal training programs<br>
</div><div>
Career growth and promotion opportunities<br>
</div><div>
Opportunities for regional and global exposure<br>
</div><div>
30 days of paid annual leave</div></div><div></div>

IT Specialist – Zoho Platform

Projecttech

<div><div><div><div><p><b>Location :</b> Riyadh, Saudi Arabia
<br>
<b>Industry:</b> Financial Services</p>
<p><b>Availability:</b> Immediate</p>
<p><b>Role Overview :
</b></p><p>We are seeking a proactive and customer-focused <b>Technical Support Specialist</b> to provide technical assistance and support for systems and applications used by our company in Riyadh. The ideal candidate will have at least 2 years of experience in technical support, with strong troubleshooting skills and the ability to resolve issues efficiently in a fast-paced environment.</p>
<p><b>Key Responsibilities</b></p>
<ul><li>Provide first- and second-level technical support to end users for hardware, software, and network-related issues.</li>
<li>Diagnose, troubleshoot, and resolve technical problems in a timely manner.</li>
<li>Install, configure, and maintain computer systems, applications, and peripherals.</li>
<li>Escalate complex technical issues to relevant teams and follow up until resolution.</li>
<li>Maintain accurate records of incidents, service requests, and resolutions.</li>
<li>Ensure systems comply with internal policies and security standards.</li>
<li>Support users with system upgrades, updates, and new technology rollouts.</li>
<li>Deliver excellent customer service and technical guidance to users.</li>
</ul><p><b>Required Profile :</b></p>
<ul><li>Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, or a related field.</li>
<li>2+ years of experience in a Technical Support or IT Support role, preferably in banking or financial services.</li>
<li>Strong knowledge of Windows operating systems, MS Office, and basic networking concepts.</li>
<li>Experience with helpdesk systems and remote support tools.</li>
<li>Excellent problem-solving, communication, and customer service skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Knowledge of IT security and data protection practices is a plus.</li>
</ul></div><div><div><div><div><b>Job Category: </b>Financial Services
</div><div><b>Job Type: </b>Engineering
</div><div><b>Job Location: </b>Riyadh Saudi Arabia</div></div></div></div></div></div></div><p></p>

Technical Support Specialist (J26-042)

UFCGYMKSA

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are looking for an IT Systems Specialist to support and
 <br/>
 <br/>
 coordinate the company&rsquo;s technical systems and infrastructure. The role
 <br/>
 <br/>
 includes working with different software platforms such as membership systems,
 <br/>
 <br/>
 point of sale, finance systems, and HR systems, while also supporting technical
 <br/>
 <br/>
 project requirements such as cameras, internet networks, access gates, mobile
 <br/>
 <br/>
 applications, and other related technologies. The ideal candidate should have a
 <br/>
 <br/>
 good understanding of system coordination, technical support, and operational
 <br/>
 <br/>
 technology needs.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Coordinate and support the connection between the company&rsquo;s operational and administrative systems.
  </li>
  <li>
   Work with software providers to improve integration between membership systems, POS,
   <br/>
   <br/>
  </li>
 </ul>
 finance, and HR platforms.
 <br/>
 <br/>
 <ul>
  <li>
   Monitor system performance and report technical issues when needed.
  </li>
  <li>
   Provide technical support for day-to-day system and hardware issues.
  </li>
  <li>
   Assist in setting up technical requirements for new branches or projects.
  </li>
  <li>
   Follow up on internet connectivity, network devices, CCTV systems, access gates, and
   <br/>
   <br/>
  </li>
 </ul>
 other technical equipment.
 <br/>
 <br/>
 <ul>
  <li>
   Support mobile applications and other digital tools used by the business.
  </li>
  <li>
   Coordinate with external vendors and service providers for installations, maintenance, and
   <br/>
   <br/>
  </li>
 </ul>
 technical support.
 <br/>
 <br/>
 <ul>
  <li>
   Maintain proper records of systems, devices, user access, and technical documentation.
  </li>
  <li>
   Help ensure all technical systems are functioning properly to support business
   <br/>
   <br/>
  </li>
 </ul>
 operations.
 <br/>
 <br/>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree or diploma in Information Technology, Computer Science, Information
   <br/>
   <br/>
  </li>
 </ul>
 Systems, or related field.
 <br/>
 <br/>
 <ul>
  <li>
   Experience in handling business systems, technical support, or IT operations.
  </li>
  <li>
   Good understanding of software systems, networks, and technical equipment.
  </li>
  <li>
   Familiarity with POS systems, finance systems, HR systems, and mobile applications is
   <br/>
   <br/>
  </li>
 </ul>
 preferred.
 <br/>
 <br/>
 <ul>
  <li>
   Good problem-solving and coordination skills.
  </li>
  <li>
   Ability to communicate effectively with vendors and internal departments.
  </li>
  <li>
   Good command of English. Arabic is a plus.
  </li>
 </ul>
</div>


IT Systems Specialist

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Role is based in Riyadh , Saudi Arabia
<br>
As part of our commitment to complying with national labor laws and applicable legislations in the Kingdom of Saudi Arabia, this position is open to candidates who fulfill the specific nationality criteria stipulated by local regulations<br>
<br>
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.<br>
<br>
<br>
<br>
This is your chance to make history.
<br>
<br>
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.
<br>
<br>
As an IT Support Engineer you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain critical infrastructure elements as well as some day to day support to meet our operations present and future business needs. You will be an escalation point for the team of IT Support Technicians, remote teams and Operations on technical issues as well as an interface between these teams as required.<br>
<br>
Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team, thrive in delivering high-quality results and always be on the lookout for improvements.<br>
<br>
Key job responsibilities<br>
<br>
<ul><li>Working as part of a busy support team your key duties will require you to implement and maintain IT infrastructure, as well as interfacing confidently both verbally and written to senior management stakeholders at varying levels across multiple business entities.</li><li>You will provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.</li><li>You will also be running projects across the site, working closely with the business, fellow engineers and remote support teams to implement changes and/or additions to the site&rsquo;s technology infrastructure to support changing business and IT requirements.</li><li>You will also have a keen eye for business and/or technology trends. There is a requirement for occasional travel.</li></ul><br>
The extent of your responsibilities will include but not be limited to:<br>
<ul><li>Managing the availability of all IT equipment and infrastructure through continuous improvement and continuously look to improve equipment efficiencies and cost reductions accordingly.</li><li>Liaising with global SME teams to facilitate the installation and maintenance of networking and server infrastructure, in accordance to Amazon standards.
</li><li>The creation, review, revision and execution of change management requests and project plans as required.</li><li>Perform site audits on technical infrastructure to ensure adherence to latest Amazon IT and Health &amp; Safety guidelines as required.</li><li>Represent the IT department in site meetings / conference calls and be the point of contact/escalation for the business and other support functions.</li><li>Act as a point of contact for contractors or external suppliers and clearly communicate technical issues and Amazon standards.</li><li>Undertake project management: Act as a single point of contact for projects. Provide technical and management support/input to site and team projects/initiatives. Keep key stakeholders informed of progress of projects and maintain project documentation in the required format. Provide validation and sanity check the technical execution of projects.</li><li>Provide direction and support to the IT Support Technicians as required with regards to trouble tickets (issues) and action items (requests).</li><li>Managing and supporting the updating and auditing of departmental documentation.</li><li>Interact with suppliers, request quotes and purchase equipment in accordance with policies, budgets and operational demand.</li><li>Produce weekly reports covering metrics and work performed.</li><li>Contribute to the paid on-call schedule covering your home site and sites within your node/region for high severity incidents.</li><li>Provide mentoring and training to technicians and other engineers and act as technical contact for remote support teams as and when required.</li><li>Support the recruitment of new talent into OpsTechIT (once trained)</li></ul><br>
<br>
<br>
About the team<br>
Operations &ndash; Fulfilment Center and Logistics. Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.
<br>
The Operations teams in our Fulfilment Centers are responsible for managingthe vast range of fast paced inventory from inbound to outbound and work very hard to ensure that our customers receive what they want, when they want it. OpsTechIT is at the heart of this process and plays a vital role to the business ability to meet the customer promise.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree in IT, computer science or equivalent</li><li>Experience with networking technology (TCP/IP, subnetting, DNS and DHCP)</li><li>Experience working with Windows server technologies: AD, DFS, Print Services, SCCM</li><li>Experience in technical support</li><li>Experience supporting Windows, Mac and/or Linux operating systems in a corporate setting</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience supporting a windows server environment</li><li>Experience supporting video conference and teleconference equipment</li></ul><br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Sr. IT Support Engineer - Saudi Nationals, OTS

MASTER-WORKS

<div><p>The IT Project Specialist supports the planning, coordination, and execution of IT projects by ensuring proper documentation, tracking, and communication between stakeholders. The role assists project managers and technical teams to ensure projects are delivered efficiently and aligned with business needs.</p><b><br>
Requirements</b><p><br>
Job Responsibilities:</p><ul><li>
Assist in planning and coordinating IT project activities and timelines.</li><li>
 Track project progress, milestones, risks, and deliverables.</li><li>
 Prepare and maintain comprehensive project documentation, including reports and meeting minutes.</li><li>
 Support the communication and collaboration between IT teams, business units, and vendors.</li><li>
 Monitor project budgets and assist in financial tracking and reporting.</li><li>
 Maintain project tracking tools and update project status regularly.</li><li>
 Ensure compliance with internal project management standards and frameworks.</li><li>
 Identify and report project risks or issues to the project manager.</li><li>
 Participate in testing, implementation, and post-project evaluations.</li><li>
 Support change management activities during project rollouts.
</li></ul><p>Knowledge, Skills &amp; Experience:
</p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Administration, or a related field.</li><li>
2&ndash;4 years of experience in IT projects or project coordination roles.</li><li>
 Familiarity with project management methodologies such as Agile or Waterfall.</li><li>
 Proficiency in project tracking tools such as MS Project, JIRA, or Trello.</li><li>
 Strong organizational and multitasking abilities.</li><li>
 Excellent written and verbal communication skills.</li><li>
 Strong attention to detail and follow-through.</li><li>
 Fluent in English (spoken and written).</li></ul></div>

IT Project Specialist

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