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it support technician

Abacus Technology

<div>Overview:
<div>
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.</div>
Responsibilities:
<ul><li>Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.</li><li>
Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.</li><li>
Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).</li><li>
Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.</li><li>
Monitor and resolve issues to completion using the ticketing tracking systems.</li><li>
Escalate all advanced issues to senior-level technicians, engineers, or SMEs.</li><li>
Follow-up and/or update the customer with status information, when applicable.</li><li>
Resolve and close trouble tickets.</li></ul>
Qualifications:
<div>
2-3 years&rsquo; IT experience in a help desk or technical support role. Bachelor&rsquo;s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.</div><div></div><div> 
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.</div><div></div><div> 
EOE/M/F/Vet/Disabled</div></div>

Help Desk Technician

Hitachi Energy

<div>Description
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.</li><li>
Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.</li><li>
Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>
Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.</li><li>
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user</li><li>
Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.</li><li>
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background
<ul><li>Bachelor&rsquo;s degree in computer science.</li><li>
3- 5 years of professional experience in IT support.</li><li>
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.</li><li>
Experience in ServiceNow.</li><li>
Have a proactive and solution-oriented mind-set and could work independently and self-driven.</li><li>
Proficiency in both spoken &amp; written English language is required.</li></ul> 
<h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

On-Site Service Specialist

Ruwa Construction & Development Co.

RUWA Group is hiring a motivated IT Support / Data Analyst to join our team in Riyadh.Requirements:<ul><li>Fresh graduates are welcome to apply</li><li>Must have an IT or Computer Science background</li><li>Basic understanding of data analysis and reporting</li><li>Knowledge of Power BI is an advantage</li><li>Eager to learn and grow in a construction business environment</li><li>Must be based in Riyadh</li></ul>To apply, please fill out this form:https://forms.gle/5vmyJb4rxixohGXP8Job Type: Full-time

IT Officer / IT Support

alfanar

<div>
 Job description:
 
 
 Job Purpose
 
 This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 
 Key Accountability Areas
 
 Technical Support:
 
 <ul>
 <li>
 Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
 </li>
 <li>
 Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
 </li>
 <li>
 Provide support for end users on different operating systems including Windows and Mac OS
 </li>
 <li>
 Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
 </li>
 <li>
 Work on providing Operations Management support for Day to day service operations using incident management
 </li>
 <li>
 Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
 </li>
 <li>
 Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.
 </li>
 </ul>
 
 SLA Adherence:
 
 <ul>
 <li>
 Follow Service Level Agreement targets for all operational process including incidents and problems
 </li>
 <li>
 Follow Service center response time and reliability within agreed tolerance limits
 </li>
 <li>
 No logical security incidents and No physical security breaches
 </li>
 <li>
 Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction
 </li>
 </ul>
 
 Software Compliance:
 
 <ul>
 <li>
 Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
 </li>
 <li>
 Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
 </li>
 <li>
 Knowledge Management:
 </li>
 <li>
 Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
 </li>
 <li>
 Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.
 </li>
 </ul>
 
 Documentation:
 
 <ul>
 <li>
 Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
 </li>
 <li>
 Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
 </li>
 <li>
 Document relevant issues identified as a problem to get the analysis on fixing the root cause.
 </li>
 </ul>
 Role Accountability
 
 HR Proficiency:
 
 <ul>
 <li>
 Ability to obtain updated soft and technical skills related to the job.
 </li>
 </ul>
 
 Delivery:
 
 <ul>
 <li>
 Perform the planned activities to meet the operational and development targets as per delivery schedules.
 </li>
 <li>
 Utilize resources effectively to achieve objectives within efficient cost and time.
 </li>
 <li>
 Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
 </li>
 </ul>
 
 Problem-Solving:
 
 <ul>
 <li>
 Solve any related problems arise and escalate any complex operational issues.
 </li>
 </ul>
 
 Quality:
 
 <ul>
 <li>
 Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
 </li>
 </ul>
 
 Business Process Improvements:
 
 <ul>
 <li>
 Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
 </li>
 </ul>
 
 Compliance:
 
 <ul>
 <li>
 Comply to related policy and procedures and work instructions.
 </li>
 </ul>
 
 Health, Safety, and Environment:
 
 <ul>
 <li>
 Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </li>
 </ul>
 Academic Qualification Bachelor Degree in Computer Science or Any relevant field Work Experience 2 to 4 Years Technical / Functional Competencies Data Security Encryption Tools/Techniques Emerging Network Technology Help Desk Technologies Technical Tools and Products Technology Industry Knowledge Technology Platforms
 
 
 Profile description:
 
 
 
 Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 
 
 &nbsp;
 
 
 The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 
 
 &nbsp;
 
 
 alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 
 
 &nbsp;
 
 
 For more information about alfanar, please visit alfanar.com
 
</div>

L1 TECHNICAL SUPPORT SPECIALIST

Saudi Mechanical Industries Co.

<div>
 
 
 Job Description:
 
 
 
 We are looking for enthusiastic and motivated candidates to join our team through the
 
 Tamheer Program
 
 . If you are a recent graduate seeking hands-on experience and professional development, we invite you to apply for one of the following roles:
 
 
 
 
 
 
 Available Positions:
 
 
 
 
 1. Accountant (Tamheer Program)
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist with daily accounting operations.
 </li>
 <li>
 Support in preparing financial reports and reconciliations.
 </li>
 <li>
 Maintain accurate records and documentation.
 </li>
 <li>
 Coordinate with internal departments on financial matters.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Accounting or Finance.
 </li>
 <li>
 Strong analytical and communication skills.
 </li>
 <li>
 Basic understanding of accounting principles.
 </li>
 </ul>
 
 
 
 
 
 2. Systems Administrator (Tamheer Program)
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in supporting and monitoring
 
 Oracle Fusion ERP
 
 modules.
 </li>
 <li>
 Help users with system inquiries and basic troubleshooting.
 </li>
 <li>
 Participate in system configurations, enhancements, and testing.
 </li>
 <li>
 Support in preparing documentation and maintaining data accuracy.
 </li>
 <li>
 Coordinate with the IT team to ensure smooth ERP operations.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Technology, Computer Science, MIS, or related field.
 </li>
 <li>
 Basic understanding of ERP systems (Oracle Fusion preferred).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Willingness to learn system configuration and functional workflows.
 </li>
 </ul>
 
 
 
 
 
 3. Logistics Coordinator (Tamheer Program)
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Assist in coordinating shipments, deliveries, and inventory.
 </li>
 <li>
 Communicate with vendors and internal teams.
 </li>
 <li>
 Prepare logistics reports and documentation.
 </li>
 <li>
 Support in improving supply chain processes.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, or related field.
 </li>
 <li>
 Strong organizational and communication skills.
 </li>
 <li>
 Attention to detail and ability to work under pressure.
 </li>
 </ul>
 
 
 
 
 
 General Requirements for All Positions:
 
 
 <ul>
 <li>
 Saudi national.
 </li>
 <li>
 Eligible for the
 
 Tamheer Program
 
 .
 </li>
 <li>
 Recent graduate with no prior experience in the same field.
 </li>
 <li>
 Eagerness to learn and develop professional skills.
 </li>
 </ul>
 
 
</div>

Tamheer Program (Accounting – IT – Logistics)

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Service Desk Analyst

Hilton

<div>Fire Life Safety Technician
A Fire Life Safety Technician will support the Engineering Team to efficiently maintain all hotel operations such that safety, security, conversation, and compliance are ensured at the highest levels. 
What will I be doing? 
As Fire Life Safety Technician, you will support the Engineering Team to ensure that engineering and maintenance operations within the hotel, including general property maintenance energy conservation, are working properly and to standard. You are also responsible for the development of the Engineering Team and staying abreast of compliance regulations and procedures in the field of Engineering, as required for hotel standards. Specifically, an Engineer will perform the following tasks to the highest standards:<ul><li>
Perform day-to-day routine and preventative maintenance within the hotel rooms</li><li>
Respond promptly and efficiently to any maintenance calls that arise</li><li>
Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard</li><li>
Assist in the implementation of energy conservation program</li><li>
Recommend maintenance system improvements and energy savings</li><li>
Maintain all tools, equipment, and working areas in good condition</li><li>
Keep your technical training knowledge and skills up to date</li></ul>
What are we looking for? 
A Fire Life Safety Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A certificate in a specialized field such as Electrical, Mechanical, Refrigeration, Carpentry, or Plumbing, required</li><li>
Current working knowledge of general maintenance and engineering work</li><li>
Experience in the Maintenance Department of a large hotel, hospital, ship, and/or restaurant complex or similar</li><li>
Strong work ethic</li><li>
A passion for delivering great customer service</li><li>
Ability to work without close supervision and within established timeframes</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Fire Life Safety Technician

Explore 1712+ It support technician in Riyadh this December. Find roles across top companies and apply now to boost your career.