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NICE ONE

<div><p>Are you excited about providing outstanding IT support and eager to help teams stay productive and connected? Join us as an IT Support team member and play a key role in ensuring smooth technical operations at our company. We&rsquo;re looking for candidates from all backgrounds who bring a proactive attitude and a passion for technology to deliver exceptional service in a collaborative environment.
</p><h2 class="jobSectionHeader"><b>
Key Responsibilities &ndash; IT Support, Troubleshooting, and Technical Assistance</b></h2><ul>
<li>Deliver responsive first- and second-line technical support to onsite and remote users, resolving hardware, software, and network issues efficiently.</li>
<li>Monitor IT support requests through the helpdesk system, ensuring timely follow-up, resolution, and accurate documentation of incidents.</li>
<li>Install, configure, and maintain desktops, laptops, printers, conferencing equipment, mobile devices, and approved business applications.</li>
<li>Guide team members through setup and usage of IT systems, security features, and self-service resources to promote digital best practices.</li>
<li>Escalate complex issues to the appropriate teams and track progress to resolution while keeping stakeholders informed.</li>
<li>Support regular hardware/software inventory management, license tracking, and system updates to maintain reliable operations.</li>
<li>Assist with onboarding/offboarding of team members: account creation, access permissions, and deployment of devices/systems.</li>
<li>Champion IT security by reporting threats, educating users on safe practices, and participating in technology improvement initiatives.</li>
</ul><h3 class="jobSectionHeader"><b>Qualifications &amp; Skills &ndash; IT Support, Customer Service, and Technical Troubleshooting</b></h3><ul>
<li>Associate&rsquo;s degree in Information Technology, Computer Science, or a related field &ndash; or equivalent hands-on experience in technical support roles.</li>
<li>At least 1 year of relevant IT support experience in a professional environment.</li>
<li>Working knowledge of Microsoft Windows, Office 365, Active Directory, and common messaging/collaboration tools.</li>
<li>Familiarity with networking fundamentals, computer hardware components, and troubleshooting methodologies.</li>
<li>Effective communication skills in English with a service-oriented mindset and the ability to explain technical concepts to all audiences.</li>
<li>Strong organizational skills, attention to detail, and the ability to prioritize multiple tasks and requests under pressure.</li>
<li>Commitment to inclusivity, team collaboration, and continuous learning in a fast-paced environment.</li>
<li>Industry certifications (such as CompTIA A+, Microsoft, or ITIL) are a plus but not required.</li>
</ul><h4 class="jobSectionHeader"><b>Core Attributes &ndash; Reliability, Initiative, and Teamwork in IT Support</b></h4><ul>
<li>Proactive and resourceful in identifying and solving recurring technical challenges.</li>
<li>Dependable, adaptable, and ready to respond calmly to urgent support needs.</li>
<li>Values accountability and confidentiality in handling company and employee information.</li>
<li>Collaborates effectively with all teams, sharing knowledge and driving improvements in IT support processes.</li>
<li>Keen to expand expertise in new technologies, emerging support tools, and security best practices.</li>
</ul><h5 class="jobSectionHeader"><b>Career Development &ndash; Grow Your IT Support Career</b></h5><ul>
<li>Access to ongoing technical training and opportunities for certification to support your professional development.</li>
<li>Exposure to diverse IT projects and the chance to work with the latest technologies and business applications.</li>
<li>Clear growth paths into specialized roles in IT infrastructure, cybersecurity, systems administration, or technical leadership.</li>
<li>Engaging, supportive environment with recognition for initiative, knowledge sharing, and outstanding customer service.</li>
</ul><h6 class="jobSectionHeader"><b>How to Apply &ndash; Start Your IT Support Journey With Us</b></h6><p>
Ready to make an impact by helping others leverage technology for success? Submit your resume and a brief note about your experience solving technical problems via our online careers portal. Tell us why you&rsquo;re passionate about IT support and how you can contribute to our team&rsquo;s mission. We&rsquo;re excited to learn how your skills and commitment can support our company&rsquo;s technology goals!</p></div>

IT Support

معهد الصناعات الغذائية-Food Industries Polytechnic

<div>
 We are seeking a dedicated and skilled IT Support Admin to join our team in Kharj City, Saudi Arabia. The ideal candidate will possess a Bachelor's degree in IT System Network Administration and demonstrate a strong commitment to providing exceptional technical support and solutions to our clients.
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 Location: Food Industries Polytechnic (FIP), Al Kharj, Saudi Arabia
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 <strong>
  Primary Responsibilities
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  <li>
   Technical Infrastructure Management:
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  Manage and maintain network infrastructure
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  Server administration (Windows Server, Active Directory)
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  CCTV system maintenance and monitoring
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  IP Telephony system administration
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  Database management and maintenance
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   Educational Technology Support:
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  Learning Management System (LMS) administration
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  Support for digital classrooms and labs
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  Management of student/faculty technical resources
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  Educational software deployment and maintenance
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   Programming &amp; Web Development:
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  Python programming for automation and tools development
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  PHP development for internal applications
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  WordPress management for institutional website
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  Custom application development for educational needs
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   Security &amp; Compliance:
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  </li>
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  Implement cybersecurity measures
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  Manage backup and recovery systems
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  Monitor network security
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  Ensure compliance with Saudi educational standards
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   User Support:
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  </li>
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  Provide technical support to staff and students
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  Manage help desk operations
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  Conduct technical training sessions
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  Documentation and knowledge base maintenance
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  Required Skills
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 </strong>
 Technical Skills:
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 <ul>
  <li>
   Network administration (Cisco preferred)
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  <li>
   Windows Server/Active Directory
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  <li>
   Python programming
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  <li>
   PHP development
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  <li>
   WordPress management
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  <li>
   Database administration (SQL)
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  <li>
   LMS platforms
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  <li>
   Backup and recovery systems
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  </li>
 </ul>
 <strong>
  Educational Requirements
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  <br/>
 </strong>
  Bachelor's degree in IT, Computer Science, or a related field
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  Relevant technical certifications (CCNA, MCSE, etc.)
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  Understanding of educational technology requirements
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 <strong>
  Experience
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  <br/>
 </strong>
  5+ years in IT administration
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 <strong>
   Experience In Educational Institutions Preferred
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 </strong>
  Demonstrated programming expertise
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  Project management experience
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  Additional Requirements
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  <br/>
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  Fluent in Arabic &amp; English
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  Understanding of Saudi educational system
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  Ability to work in an educational environment
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 If you are a proactive problem-solver with a passion for technology and a desire to contribute to our dynamic team, we encourage you to apply for this exciting opportunity.
</div>


IT Support Admin

Rexus Group

<div>
 <p>
  <strong>
   Role:
  </strong>
  IT/Desktop Field Engineer
 </p>
 <p>
  <strong>
   Support:
  </strong>
  Onsite, Monday to Friday, 9 AM to 5 PM
 </p>
 <p>
  <strong>
   Languages:
  </strong>
  English + Local Language.
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Riyadh, Saudi Arabia.
 </p>
 <p>
  The Level 2 Team is considered the face of IT and, for our clients, the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.
 </p>
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  <br/>
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  <strong>
   Job Description:
  </strong>
 </p>
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  <li>
   Provide swift and professional deskside IT support
  </li>
  <li>
   Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
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  <li>
   Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
  </li>
  <li>
   Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
  </li>
  <li>
   Collaborate with other support groups across global locations to help troubleshoot client issues
  </li>
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   Utilize tools for building, monitoring and troubleshooting client devices
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  <li>
   Participate in Disaster recovery testing exercises
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  <li>
   Upholding procedures for logging, reporting, and statistically monitoring desktop operations
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  <li>
   Write technical support and client documentation in form of Knowledgebase articles
  </li>
  <li>
   Meet or exceed expected customer service levels
  </li>
  <li>
   Other duties as assigned by the Level 2 Support Manager.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role.
  </li>
  <li>
   Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
  </li>
  <li>
   Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
  </li>
  <li>
   Windows 11 Migration.
  </li>
  <li>
   Hardware / Software Troubleshooting
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  <li>
   Experience with VPN, Soft Phones, Remote Desktop, VDI.
  </li>
  <li>
   Asset Tracking / Inventory Management
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  <li>
   Phone and Tablet support (Windows, iPhone, iOS, Android)
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   Experience with Ticketing System (ServiceNow).
  </li>
  <li>
   Strong Communications Skills
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  <li>
   Excellent proven track record supporting clients in a financial environment.
  </li>
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   Excellent proven customer service based approach
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   Good written and verbal communication skills
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   Good time management skills
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   Strong organizational and analytical skills
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   Ability to multi-task and work under pressure
  </li>
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   Ability to work autonomously and within team
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  <li>
   Dress Code: Business casual
  </li>
 </ul>
 <p>
 </p>
</div>


Desktop Engineer

Qiddiya Investment Company

<div><p>Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Provide first-level technical support for hardware, software, and network-related inquiries.</li>
<li>Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.</li>
<li>Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.</li>
<li>Assist users with application software and business software issues.</li>
<li>Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.</li>
<li>Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.</li>
<li>Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.</li>
<li>Conduct training sessions for users on new software and tools when applicable.</li>
<li>Proactively identify areas for improvement in help desk processes and recommend enhancements.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li>
<li>1-2 years of experience in a help desk or technical support role.</li>
<li>Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.</li>
<li>Familiarity with common operating systems (Windows, MacOS) and software applications.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Ability to manage multiple tasks and work in a fast-paced environment.</li>
</ul><p><b>Benefits</b></p><p>
Comprehensive benefits package</p></div>

Specialist - Help Desk

Concentrix

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div>
<div>Riyadh, Saudi Arabia</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Technical I, IT Operations (TCF)<p>
Job Description</p><p><b>
Responsibilities</b></p><ul><li>
Excellent skills on service management fundamentals with hands-on expertise in Problem Management, Incident Management, RCA &amp; Ticket Analysis for deskside scoped equipment's</li><li>
Management of site/accounts Service level agreement, SLO with IT partners and our business operations.</li><li>
Hands-on experience on Site IT Operations, IT Service Delivery &amp; Shift Management.</li><li>
Coordinate with other IT platform teams and client support/helpdesk personnel.</li><li>
Deliver efficiencies by contributing to Global Projects including supporting automation projects by tracking and completing site specific actions/projects.</li><li>
Onboarding New Accounts, planning, managing Ramp Up &amp; Ramp Downs, Account</li><li>
Movements and capturing new client requirements to work with the solutioning teams and get it implemented and manage pre-work for client visits</li><li>
Coordinate with Reso team for site specific requirements related Maintenace activities for to UPS, Gensets, DC access and facilitating with business/client for approvals for downtime Windows</li><li>
Hands-on experience on End-user computing devices like Desktops, Laptops, Hard Phones, Wi-Fi devices on both Hardware &amp; Software aspects.</li></ul><p>
o Hardware &ndash; expertise in identifying and replacing faulty components for deskside, servers, Video Conferencing equipments.</p><p>
o Software- OS level troubleshooting in Win 7 and Win 10, MS Office 2013 &amp; Above package, Outlook config, Skype for Business, Softphone, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wi-Fi Config, Video Conferencing. Firmware updates for deskside equipment like Cisco &amp; Avaya phones.</p><ul><li>
Hands-on handling of IT Ticket resolutions on ITIL-based framework, maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.</li><li>
You will be the support for all network, server &amp; voice infrastructure for CNX and client owned equipment.</li><li>
Trouble shooting and coordination for high impact/severity issues and communicating real-time updates to the BRC team.</li><li>
You will ensure compliance and security for the site. Maintaining systems compliance and audits following COPC, ISO 27001 standards and ensure 100% contract compliance.</li><li>
Excellent knowledge of Network, Server &amp; Voice infrastructure for troubleshooting &amp; problem resolution skills like Ping &amp; Tracer Analysis, End-user Avaya voice troubleshooting, Active Directory Group Policy troubleshooting, DNS resolution, IP config troubleshooting, Hub room and Data Center Structured Cabling.</li><li>
Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT and Customer security policies.</li><li>
You will manage Local DNS/DHCP/File server/Tivoli server for daily operations to support Business in a BAU mode.</li><li>
Create Log and represent RFCs, also ensure that RFCs are performed per scope at the approved time.</li><li>
Validate client/software asset inventory &amp; report deviations if any.</li><li>
You will review daily tickets for ageing, response, resolution &amp; publish daily dashboards.</li><li>
You will manage off site tape movements following the Tape Management Process.</li><li>
Report to the Manager of IT Operations.</li><li>
You will work on-site.</li></ul><p>
Location:</p>
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Technical I, IT Operations

<p><strong>Overview:</strong></p><p><br>An IT Office Specialist is a professional who develops, maintains, and troubleshoots an organization’s computer systems, website, emails, networks, and software to ensure smooth, secure, and efficient operations.</p><p>&nbsp;</p><h3>Key Responsibilities</h3><p>&nbsp;</p><ul><li><strong>Technical Support:</strong> Provide technical assistance to end-users for hardware, software, emails, websites, and network issues.</li><li><strong>Installation &amp; Configuration:</strong> Install, configure, and upgrade computer hardware, software, emails, websites, and network components.</li><li><strong>Troubleshooting:</strong> Diagnose and resolve technical problems to minimize downtime and ensure system performance.</li><li><strong>Security Management:</strong> Implement and monitor security measures, manage firewalls, antivirus software, and ensure data privacy.</li><li><strong>System Maintenance:</strong> Perform routine maintenance, including data backups, system monitoring, and performance optimization.</li><li><strong>Network Management:</strong> Administer and maintain network systems, including wireless networks, to ensure reliable connectivity.</li><li><strong>Documentation:</strong> Create and maintain technical documentation for system configurations, software updates, and procedures.</li><li><strong>Compliance:</strong> Ensure organizational compliance with IT policies, standards, and relevant security regulations.</li></ul><p>&nbsp;</p><h3>Education and Qualifications</h3><p>&nbsp;</p><ul><li>Degree in Information Technology, Computer Science, or a related field (preferred)</li><li>Relevant IT certifications (beneficial)</li><li>Minimum 2 years of related work experience</li></ul>

IT Office Specialist

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com</p></div><p></p>

IT Desktop Support

Explore 1600+ It support technician in Riyadh this October. Find roles across top companies and apply now to boost your career.