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it support technician

مفيد ® | MUFEED

<div>
 
 Job Summary
 
 
 
 The IT Support Technician is responsible for preparing and securing employee devices, ensuring compliance with cybersecurity standards, configuring user accounts and software, supporting network equipment, and operating display systems. The technician provides technical assistance to end users to ensure smooth and efficient workflow across the organization.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and secure employee devices (Security Hardening) and ensure proper enrollment in Active Directory.
 
 
 Create and configure user accounts across all systems and applications and install required software.
 
 
 
 Configure And Maintain Network Devices, Including
 
 
 
 Switches
 
 
 Routers
 
 
 Access Points
 
 
 IP Phones
 
 
 Biometric Attendance Devices
 
 
 
 Operate And Manage Display And Presentation Screens Using
 
 
 
 MagicInfo
 
 
 Epson
 
 
 Ideashare
 
 
 
 Provide Technical Support For Issues Related To
 
 
 
 Email services
 
 
 Hardware malfunctions
 
 
 Software troubleshooting
 
 
 Network connectivity
 
 
 Log and document incidents and service requests in the Ticketing System.
 
 
 Perform regular updates and maintenance for systems and devices to ensure security and stability.
 
 
 Assist in IT infrastructure projects in coordination with the technical team.
 
 
 Maintain confidentiality of information according to cybersecurity policies and organizational standards.
 
 
 
 Education
 
 
 
 Required Qualifications:
 
 
 Diploma or Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field.
 
 
 
 Experience
 
 
 
 1&ndash;3 years of experience in IT support or network operations.
 
 
 Hands-on experience with device configuration, network tools, and troubleshooting.
 
 
 
 Technical Skills
 
 
 
 Strong knowledge of Windows OS and Active Directory.
 
 
 Good understanding of LAN/Wi-Fi network setup and configuration.
 
 
 Experience using and managing display systems (MagicInfo, Epson, Ideashare).
 
 
 Basic understanding of cybersecurity and device protection standards.
 
 
 Strong troubleshooting and analytical skills.
 
 
 
 Soft Skills
 
 
 
 Excellent communication skills.
 
 
 Ability to prioritize tasks and work under pressure.
 
 
 High attention to detail and commitment to quality.
 
 
 Strong customer service orientation.
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Incident Resolution Time:
 
 
 Average ticket closure time (SLA) not exceeding 24&ndash;48 hours.
 
 
 
 User Satisfaction Score
 
 
 
 Achieve at least 90% satisfaction in support surveys.
 
 
 
 Device Configuration Quality
 
 
 
 100% adherence to security and configuration standards.
 
 
 At least 95% reduction in configuration-related issues.
 
 
 
 Network &amp; Equipment Availability
 
 
 
 Reduce technical downtime by at least 80%.
 
 
 
 System And Device Updates
 
 
 
 Maintain 100% compliance with scheduled updates.
 
 
 
 Reduction Of Recurring Issues
 
 
 
 Decrease repeated incidents for the same issue by 30%.
</div>

IT Support Technician

شركة مطعم شعبيات ابوزيد

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فني دعم تقني وتشغيلي IT & Operations Support Technician ( في الرياض)

help AG

<div>Help AG is looking for a dedicated and detail-oriented IT Technician who will support on-site IT operations and assists with hardware installation, configuration, and maintenance. This role focuses on field activities such as conducting surveys, setting up servers and network devices, performing cabling and labeling, and assisting engineers during deployment and testing phases. 
Responsibilities<ul><li>
Conduct location site surveys, documenting complete device inventories (device name, IP address, type, OS version, and function).</li><li>
Assist with physical IT equipment (network, server&hellip;etc.) preparation and installation, including rack mounting, cabling, power connection, and labeling.</li><li>
Perform cabling, labeling, and patch management within designated cabinets.</li><li>
Support installation and basic configuration of IT equipment and security agents under the guidance of IT Engineers.</li><li>
Participate in functional testing and help validate site readiness and performance.</li><li>
Maintain documentation for each site, ensuring accuracy and consistency.</li><li>
Adhere to health, safety, and compliance standards during all site activities.</li></ul> 
Qualifications and Skills<ul><li>
Diploma or bachelor&rsquo;s degree in IT, Computer Engineering, or related field.</li><li>
1-3 years of experience in IT support, field services, or system installation.</li><li>
Experience or certified to access energy sites.
</li><li>Safety and health certification on critical sites is highly preferred.</li><li>
Hands-on experience with server and network hardware setup.</li><li>
Basic understanding of operating systems and virtualization.</li><li>
Strong attention to detail and organizational skills.</li><li>
Ability to travel frequently to various sites.</li><li>
Good communication and teamwork abilities.</li><li>
Arabic language is preferred.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Annual flight tickets to home country.
</li><li>Open door policy.</li></ul> 
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

IT Technician

Career Maker

Key Responsibilities:&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.&middot; Diagnose and resolve hardware, software, and network connectivity issues.&middot; Perform system upgrades, patches, and regular maintenance.&middot; Support user account management (Active Directory, email, access rights).&middot; Ensure endpoint security through antivirus, updates, and compliance policies.&middot; Document technical issues, resolutions, and create knowledge base articles.&middot; Coordinate with IT infrastructure/network teams for escalated issues.&middot; Assist with onboarding and setting up IT equipment for new employees.&middot; Maintain inventory of IT hardware and software licenses.Job Type: Full-timeExperience:<ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 
 
 
 About The Role
 
 
 
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 
 
 
 This will be an onsite role, based in Riyadh, Saudi Arabia
 
 
 
 What You'll Do
 
 
 <ul>
 <li>
 Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
 </li>
 <li>
 Monitor Service Level Agreement (SLA) compliance within the team
 </li>
 <li>
 Ensure timely resolution or escalation of technical issue
 </li>
 <li>
 Provide IT support for hardware and software
 </li>
 <li>
 Perform user account administration across multiple systems
 </li>
 <li>
 Collaborate as a member of an international team
 </li>
 <li>
 Review and update the Service Desk knowledge base with accurate processes and procedures
 </li>
 <li>
 Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
 
 
 </li>
 </ul>
 What You'll Bring
 
 
 <ul>
 <li>
 At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
 </li>
 <li>
 Proficiency in English and Arabic, both written and spoken
 </li>
 <li>
 Strong multitasking skills with the ability to handle real-time support issues
 </li>
 <li>
 A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
 </li>
 <li>
 Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
 </li>
 <li>
 Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
 </li>
 <li>
 In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
 </li>
 <li>
 Strong expertise in MS Office products
 </li>
 <li>
 Be able to learn a new product or technology via lab time, self-training, and technical support resources
 
 
 </li>
 </ul>
 Bonus Skills
 
 
 <ul>
 <li>
 Ability to work with users of any level of technical knowledge
 </li>
 <li>
 Knowledge of networking technologies (TCP/IP, DNS, DHCP)
 </li>
 <li>
 ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
 </li>
 <li>
 Experience with incident monitoring and management systems
 </li>
 <li>
 Scripting and automation skills using tools like PowerShell
 
 
 </li>
 </ul>
 
 Please note:
 
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 
 
 
 Veeam Software is an equal opportunity employer
 
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 
 
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 
 
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 
 
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 
 
 
 By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
 
 
 
 
 
</div>

Service Desk Analyst

SenseTime MEA

<div>
 
 1. End-User Technical Support (Tier 1):
 
 <ul>
 <li>
 Act as the first point of contact for all internal user support requests via phone, email, chat, and in-person.
 </li>
 <li>
 Provide timely, courteous, and effective technical assistance to resolve issues.
 </li>
 <li>
 Log, track, and manage all incidents and service requests using the IT Service Management (ITSM) ticketing system, ensuring accurate documentation from initial report to resolution.
 </li>
 <li>
 Perform initial assessment, triage, and resolution of tickets, escalating complex issues to Tier 2 or other IT teams as necessary while maintaining ownership of the user communication.
 </li>
 </ul>
 
 2. Windows Operating System &amp; Software Support:
 
 <ul>
 <li>
 Troubleshoot and resolve common Windows 10 and Windows 11 issues, including login problems, application crashes, performance slowdowns, and permission errors.
 </li>
 <li>
 Configure user profiles, desktop settings, and mapped network drives.
 </li>
 <li>
 Install, configure, and troubleshoot standard corporate applications (e.g., Microsoft 365 Suite, Adobe Reader, browsers, antivirus).
 </li>
 <li>
 Assist users with password resets, account lockouts, and multi-factor authentication (MFA) setup.
 </li>
 </ul>
 
 3. Laptop Hardware Troubleshooting &amp; Maintenance:
 
 <ul>
 <li>
 Diagnose and perform hardware repairs on corporate laptops, including screen replacement, keyboard repair, battery replacement, and RAM/SSD upgrades.
 </li>
 <li>
 Identify and troubleshoot hardware failures, coordinating with vendors for warranty repairs when needed.
 </li>
 </ul>
 
 4. Basic Network &amp; Connectivity Troubleshooting:
 
 <ul>
 <li>
 Assist users with connectivity issues for both wired (Ethernet) and wireless (Wi-Fi) networks.
 </li>
 <li>
 Troubleshoot basic TCP/IP issues, including verifying network adapter settings, renewing DHCP leases (ipconfig /release, ipconfig /renew), and testing connectivity (ping, tracert).
 </li>
 <li>
 Configure and troubleshoot network printers.
 </li>
 </ul>
 
 
 
 
 5. Laptop Provisioning &amp; De-provisioning:
 
 <ul>
 <li>
 Execute the standard procedure for reformatting and re-imaging laptops using standardized tools
 </li>
 <li>
 Configure new and refurbished laptops for new joiners, including:
 </li>
 <li>
 Installing the corporate Windows image.
 </li>
 <li>
 Installing and configuring all required standard software.
 </li>
 <li>
 Joining the device to the corporate domain.
 </li>
 <li>
 Physically preparing the equipment (cleaning, labeling, packaging).
 </li>
 <li>
 Perform data migration from old devices to new devices for existing employees.
 </li>
 <li>
 Securely wipe and decommission hardware for departing employees, following data sanitization policies.
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Qualifications
 
 <ul>
 <li>
 Operating Systems: Strong, hands-on experience troubleshooting and supporting Windows 10 and Windows 11 in a corporate environment.
 </li>
 <li>
 Hardware: Proven ability to diagnose, repair, and replace laptop hardware components (e.g., hard drives, memory, keyboards, batteries).
 </li>
 <li>
 Imaging &amp; Deployment: Direct experience with re-imaging, reformatting, and setting up laptops for end-users.
 </li>
 <li>
 Networking: Foundational knowledge of TCP/IP networking. Must be able to troubleshoot basic wired and wireless connectivity issues.
 </li>
 </ul>
 
 
 
 
 Core Competencies:
 
 <ul>
 <li>
 Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Strong problem-solving and analytical abilities with a logical, process-driven approach.
 </li>
 <li>
 Excellent time management skills and the ability to prioritize a high-volume ticket queue.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Datamatics Global Services Ltd

<div>Job Title: Cabling, Stacking &amp; Racking Technician 
Location: Riyadh Onsite (Data Center / Office Environment) 
Type: Full Time (1 Year Contracted) 
Language: Arabic Speakers 
Candidate Location: Must be in Riyadh 
Experience: 3 to 5 Years 
Job Summary:
The Cabling, Stacking &amp; Racking Technician will handle all physical IT infrastructure setup activities, including structured cabling, equipment installation, racking, stacking, and patching in data centers and network rooms. The role ensures that infrastructure is deployed according to standards and safety practices. 
Key Responsibilities:<ul><li>
Perform racking, stacking, and cabling of network, server, and storage equipment.</li><li>
Install and label network cables, patch panels, and power connections.</li><li>
Support relocation, expansion, and maintenance activities in IT rooms or data centers.</li><li>
Ensure proper airflow, power distribution, and cable management.</li><li>
Assist in performing basic equipment checks and visual inspections.</li><li>
Document cabling layouts, labeling, and asset placements.</li><li>
Follow safety standards and maintain cleanliness in work areas.</li><li>
Coordinate with IT engineers and vendors during equipment installations.</li></ul> 
Qualifications and Skills:<ul><li>
Diploma or technical certification in Electrical, Electronics, or IT-related field.</li><li>
3&ndash;5 years of experience in cabling and data center operations.</li><li>
Familiarity with data center standards (TIA/EIA, ANSI).</li><li>
Knowledge of fiber and copper cabling standards (Cat6, Cat6A, etc.).</li><li>
Ability to read rack elevation diagrams and network layout drawings.</li><li>
Good physical condition and adherence to safety procedures.</li></ul>
tYEtVlk7aE</div>

Cabling, Stacking & Racking Specialist - IT Support

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