operations manager

technical manager

it support engineer

it specialist

facility manager

it systems manager

Richies Cleaning and Technical Service

We are seeking an experienced Systems Manager with strong knowledge of ERP to manage, optimize, and continuously improve our business systems and workflows. The ideal candidate will play a key role in streamlining processes, enhancing system efficiency, and supporting cross-functional teams through effective system management.Key Responsibilities:<ul><li>Manage, configure, and maintain ERP across all departments</li><li>Analyze existing workflows and identify opportunities for process improvement and automation</li><li>Coordinate with department heads to gather system requirements and implement solutions</li><li>Ensure data accuracy, system security, and user access control</li><li>Lead ERP customization, upgrades, and integrations</li><li>Provide user training, documentation, and ongoing system support</li><li>Monitor system performance and resolve issues in a timely manner</li><li>Support management with system reports and analytics for decision-making</li></ul>Requirements:<ul><li>Proven experience as a Systems Manager / IT Systems Lead</li><li>Strong hands-on experience with ERP</li><li>Solid understanding of business processes (HR, Finance, Operations, Procurement, Payroll, etc.)</li><li>Experience in process optimization and digital transformation</li><li>Ability to translate business needs into system solutions</li><li>Strong problem-solving and communication skills</li><li>Experience in UAE or similar environment is an advantage</li></ul>Education &amp; Experience:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business Systems, or related field</li><li>3&ndash;5 years of relevant experience</li></ul>Job Type: Full-time

Systems Manager

A&F Auto Repair

About Us:Welcome to Battmobile, UAE&rsquo;s leading onsite auto services provider with a fleet of over 40 vehicles and technicians available 24x7. We take pride in being the number one onsite auto services provider in UAE, serving over 150,000 happy customers. Our services include emergency and preventive car care at customers' locations and at our service center in Al Quoz.About the Role:We are looking for an experienced IT Manager who has strong technical expertise and hands-on experience in Zoho development. The ideal candidate will oversee the company&rsquo;s IT infrastructure, ensure smooth system operations, and lead digital transformation initiatives using Zoho applications.Key Responsibilities:IT Management &amp; Infrastructure<ul><li>Oversee daily IT operations and ensure smooth functioning of all hardware, software, and network systems.</li><li>Manage IT policies, cybersecurity measures, data backups, and access controls.</li><li>Troubleshoot and resolve IT-related issues across departments.</li><li>Coordinate with vendors, service providers, and internal teams for IT support and procurement.</li><li>Plan, implement, and upgrade IT systems as required.</li></ul>Zoho Development &amp; Administration<ul><li>Develop, customize, and automate workflows in Zoho applications such as Zoho CRM, Zoho Creator, Zoho Books, Zoho Inventory, Zoho Desk, etc.</li><li>Build custom modules, dashboards, reports, APIs, and integrations within the Zoho ecosystem.</li><li>Write Deluge scripts and manage API integrations between Zoho and third-party applications.</li><li>Optimize existing Zoho configurations and provide user training.</li><li>Monitor performance and ensure data accuracy within Zoho platforms.</li></ul>Project Management<ul><li>Lead IT and software development projects from planning to execution.</li><li>Identify opportunities to automate business processes using Zoho and other tools.</li><li>Collaborate with management and cross-functional teams to align IT solutions with business needs.</li><li>Ensure timely delivery of IT projects and maintain documentation.</li></ul>AI &amp; Automation Responsibilities<ul><li>Implement AI-driven solutions to automate business processes across departments.</li><li>Integrate AI tools such as ChatGPT, Zoho Zia, and other machine learning platforms into Zoho and internal systems.</li><li>Build AI-powered dashboards, forecasting models, and decision-support tools.</li><li>Develop chatbot solutions for customer service, internal support, and workflow automation.</li><li>Analyze business processes and identify areas where AI can improve efficiency, accuracy, and productivity.</li><li>Lead projects involving RPA (Robotic Process Automation) for repetitive tasks.</li><li>Ensure ethical and secure use of AI models, data handling, and automation tools.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Minimum 4&ndash;6 years of experience in IT management.</li><li>Strong hands-on experience in Zoho development (Zoho CRM, Creator, Deluge scripting, integrations).</li><li>Experience in network management, cloud services, and IT security.</li><li>Good understanding of API integrations and workflow automation.</li><li>Strong problem-solving skills and ability to manage multiple tasks.</li><li>Excellent communication and team management skills.</li></ul>Preferred Skills:<ul><li>Zoho certifications (Zoho CRM Admin, Creator Developer, etc.).</li><li>Experience with ERP systems, cloud platforms, and IT governance.</li><li>Knowledge of SQL, HTML, JavaScript, or other scripting languages.</li></ul>Benefits<ul><li>Company Visa</li><li>Paid Leave &amp; Airfare</li><li>Medical Insurance</li></ul>How to Apply:If you are passionate about automotive care and possess the skills required for this position, we invite you to apply by sending your resume and a cover letter detailing your relevant experience to recruiter@battmobile.ae Please include the position title in the subject line of your email. We look forward to hearing from you!Job Type: Full-time

IT Manager

Bio Green Foodstuff

Job SummaryAs an IT Engineer, you will be responsible for supporting and maintaining IT systems across all company locations (UAE, Qatar, Bahrain) to ensure smooth, secure, and efficient technology operations. You will troubleshoot technical issues, manage infrastructure, implement solutions, and collaborate with cross-functional teams to support business goals.Key ResponsibilitiesTechnical Support &amp; Troubleshooting<ul><li>Provide day-to-day IT support for users at all branches (on-site and remote).</li><li>Diagnose, troubleshooting, and resolve hardware, software, network, and system issues.</li><li>Support staff with printers, POS systems, mobile devices, and desktop/laptop problems.</li></ul>Server &amp; Infrastructure Management<ul><li>Support server setup, configuration, maintenance, and backups (virtualized environments).</li><li>Assist in administration of Active Directory, Exchange/Email systems, file servers, and cloud services.</li><li>Install and maintain IT infrastructure equipment.</li></ul>Security &amp; Compliance<ul><li>Implement and enforce IT security policies, antivirus, firewalls, and access control.</li><li>Conduct regular system updates, patching, and vulnerability monitoring.</li><li>Assist in data protection, backups, disaster recovery plans.</li></ul>Required Skills and QualificationsEducation<ul><li>Bachelor&rsquo;s degree in information technology, Computer Science, or related field (or equivalent experience).</li></ul>Experience<ul><li>2&ndash;5 years&rsquo; experience in IT support or engineering roles (ideally across multi-site environments).</li></ul>Technical Skills<ul><li>SQL Program</li></ul>Job Type: Full-timePay: AED6,000.00 - AED7,000.00 per month

UNIKAI Foods P.J.S.C

The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. SA Engineering and Provisioning<ul><li>Engineering of SA-related solutions for various project and operational needs.</li><li>Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.</li><li>Develop and maintain installation and configuration procedures.</li><li>Contribute to and maintain system standards.</li><li>Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.</li></ul> Operations and Support<ul><li>Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.</li><li>Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.</li><li>Perform regular file archival and purge as necessary.</li><li>Create, change, and delete user accounts per request.</li><li>Provide Tier II/other support per request from various constituencies. Investigate and troubleshoot issues.</li><li>Repair and recover from hardware or software failures. </li><li></li></ul>IT Security<ul><li>Perform regular security monitoring to identify any possible intrusions.</li><li>Monitor networks to ensure security and availability to specific users.</li><li>Assign configuration of authentication and authorization of directory services.</li><li>Perform periodic Maintain network servers such as file servers, VPN gateways, and intrusion detection systems.</li></ul> Maintenance<ul><li>Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.</li><li>Maintain operational, configuration, or other procedures.</li><li>Perform periodic performance reporting to support capacity planning.</li><li>Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.</li><li>Maintain data center environmental and monitoring equipment.</li></ul>

IT System Administrator

Community Development Authority

<div>
 
 
 Job Tilte: Section Head - Digital Transformation
 
 
 
 
 Job Objectives
 
 
 
 Supervise the planning and implementation of digital transformation and process automation projects to deliver the Authority&rsquo;s services, monitor their progress and completion, and ensure proper implementation and achievement of objectives through activating, developing, and updating various systems, software, and applications.
 
 
 
 
 
 
 Leadership Responsibilities and Duties
 
 
 
 
 
 
 
 Strategic Affairs
 
 
 
 Prepare short- and medium-term operational plans and objectives for the Digital Transformation Section and align them with departmental and sector plans.
 
 
 Develop policies and procedures for budgeting processes and ensure their implementation across all transactions of the Community Development Authority.
 
 
 
 
 
 
 Financial Affairs
 
 
 
 Prepare budgets for digital transformation of social services in accordance with approved procedures and templates and monitor implementation to ensure optimal utilization in line with financial policies.
 
 
 Prepare the annual budget for the Digital Transformation Section, obtain the necessary approvals, and monitor budget execution to ensure optimal utilization in accordance with financial policies.
 
 
 
 
 
 
 Development
 
 
 
 Foster a leadership culture, manage and motivate employees, set objectives for them, review staff performance, recommend appropriate training programs, and provide guidance on resource management for Digital Transformation Section staff to achieve the overall objectives of the department and the Authority.
 
 
 
 
 
 
 Operational Duties and Responsibilities
 
 
 <ol>
 <li>
 Supervise needs assessments to identify resources for process automation projects, procedures, systems, and smart applications, and plan the tools and mechanisms for developing and managing project plans in accordance with approved budgets at all implementation stages.
 </li>
 <li>
 Manage electronic integration projects between the Authority and various entities in line with shared strategic directions and initiatives, submit recommendations on required new applications and systems or updates to existing systems, and follow up on implementation.
 </li>
 <li>
 Monitor the identification of the scope of required transformations and changes in service systems, objectives, and requirements to define deliverables, achievements, and implementation timelines.
 </li>
 <li>
 Supervise the development of IT systems and applications and ensure the use of the best possible standards and technologies based on user requirements and aligned with best practices.
 </li>
 <li>
 Supervise the development, design, and testing of changes and new applications in existing systems and software packages and oversee their implementation.
 </li>
 <li>
 Supervise technical solution development tasks to ensure the implementation of all new systems and their availability to users in line with development procedures and policies.
 </li>
 <li>
 Ensure effective internal and external communication and the fulfilment of requirements, processes, and key stages for developing systems and smart applications.
 </li>
 <li>
 Define key milestones for achieving digital transformation, monitor implementation procedures and progress, manage and follow up on the resources used (systems and software), review documentation of achievements in accordance with approved plans and timelines, and prepare relevant reports.
 </li>
 <li>
 Prepare plans to measure the achievement of results and outputs of digital transformation projects as outlined in the Authority&rsquo;s work strategy and define and approve digital process efficiency indicators.
 </li>
 <li>
 Manage communication plans with stakeholders involved in digital transformation and process automation projects (including users, work teams, vendors, senior management, etc.) and coordinate periodic meetings to present updates and achievements.
 </li>
 <li>
 Manage changes during digital transformation according to outputs at various stages and coordinate with organizational units and relevant external entities to keep them informed of updates.
 </li>
 <li>
 Manage testing and technical evaluation processes for digital transformation and process automation outputs, ensure requirements are met, and/or prepare corrective action plans when needed to ensure compliance with objectives.
 </li>
 <li>
 Anticipate deviations and manage performance issues in service delivery and attempt to resolve them without impacting workflow or the implementation roadmap, through continuous system and application testing.
 </li>
 <li>
 Manage expected risks during digital transformation implementation phases and follow up on the development of appropriate corrective plans.
 </li>
 <li>
 Establish a framework for vendor management by following policies and procedures and ensuring service delivery in accordance with agreed standards.
 </li>
 <li>
 Continuously monitor and develop IT applications and supervise periodic and preventive maintenance of systems and applications used by the Authority.
 </li>
 <li>
 Propose innovative technical solutions and applications and ensure their implementation based on business requirements and modern technologies in the field.
 </li>
 <li>
 Comply with the Authority&rsquo;s approved information security policies and procedures and ensure adherence to controls to maintain information confidentiality.
 </li>
 <li>
 Perform any other tasks and responsibilities within the scope of the job.
 </li>
 </ol>
 
 
 
 
 
 Educational Requirements
 
 
 
 Bachelor&rsquo;s degree in information systems or an equivalent qualification.
 
 
 Proficiency in both Arabic and English (spoken and written).
 
 
 
 
 
 
 Experience Requirements
 
 
 
 8&ndash;10 years of experience in digital transformation, automation, systems, and applications
 
</div>

Digital Transformation Manager

VaporVM

<div><div><div>Date Posted:</div>
24 December, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2>
<div>NOC &amp; Call Center Manager

Position Summary

The NOC &amp; Call Center Manager leads both the technical 24&times;7 Network Operations Center and the customer-facing Call Center. This role ensures IT service uptime and excellent end-user support by managing teams, tools, processes, and escalations under one umbrella.

Core Responsibilities
<ul><li>Manage NOC operations (infrastructure, network, cloud monitoring) and Call Center operations(customer service, helpdesk).</li></ul>
<ul><li>Define and monitor KPIs across both domains (MTTR, SLA uptime, AHT, FCR, CSAT).</li></ul>
<ul><li>Oversee workforce scheduling, 24&times;7 coverage, and rotation planning.</li></ul>
<ul><li>Lead incident management, escalation handling, and major incident communication.</li></ul>
<ul><li>Ensure integration of monitoring tools (NOC) with ITSM/ticketing systems (Call Center).</li></ul>
<ul><li>Provide leadership, training, and career paths for L1 Operators, L2 Engineers, and Call Center Agents.</li></ul>
<ul><li>Generate executive reports for management and drive continuous service improvement.</li></ul>

Required Experience
<ul><li>12+ years in IT operations, customer service, or service management.</li></ul>
<ul><li>5+ years in managing NOC, SOC, or Call Center operations.</li></ul>

Skills
<ul><li>Strong command of ITIL, ISO 20000 for service operations.</li></ul>
<ul><li>Leadership and staff development across technical and customer teams.</li></ul>
<ul><li>Proficiency in NOC monitoring tools (Dynatrace, vROps, SolarWinds) and Call Center CRM/IVR systems.</li></ul>
<ul><li>Crisis management and cross-functional stakeholder engagement.</li></ul>
<ul><li>Arabic Language Business Proficiency</li></ul>

Certifications
<ul><li>ITIL v4 Managing Professional (mandatory).</li></ul>
<ul><li>PMP or PgMP (preferred).</li></ul>
<ul><li>Customer Service/Call Center Operations certification (preferred).</li></ul>

Key Deliverables
<ul><li>Unified operational dashboard covering NOC and Call Center performance.</li></ul>
<ul><li>Monthly SLA, uptime, and customer satisfaction reports.</li></ul>
<ul><li>Staff training, shift rotation plans, and workforce optimization schedules.</li></ul>
<ul><li>Incident and problem management reports with root cause analysis.</li></ul>

KPIs
<ul><li>Service Availability &amp; SLA compliance.</li></ul>
<ul><li>MTTR / MTTA (technical incidents).</li></ul>
<ul><li>First Call Resolution (FCR) &amp; CSAT (customer support).</li></ul>
<ul><li>Staff productivity and schedule adherence.</li></ul>

Reporting

Reports to Head of IT (Deputy CTO/CTO), with dotted-line reporting to Customer Experience leadership.</div></div>

NOC & Call Center

MCG Talent

<div>
 
 We are seeking an experienced IT Project Manager with a strong background in the retail industry to lead and deliver complex IT projects that support our client's omnichannel retail operations.
 
 
 
 
 
 The ideal candidate will have proven expertise in managing projects related to e-commerce platforms, point-of-sale (POS) systems, inventory management software, supply chain integrations, and digital transformation initiatives.
 
 
 
 
 
 You will ensure projects are completed on time, within budget, and to the highest quality standards while aligning with business objectives in a fast-paced retail environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Plan, execute, and oversee IT projects from initiation to closure, including scope definition, resource allocation, timeline management, and risk assessment.
 </li>
 <li>
 Manage cross-functional teams, including developers, analysts, vendors, and stakeholders across retail operations (e.g., stores, e-commerce, and supply chain).
 </li>
 <li>
 Lead implementations or upgrades of retail-specific technologies such as ERP systems, POS solutions, omnichannel platforms, customer relationship management (CRM) tools, and data analytics systems.
 </li>
 <li>
 Develop and maintain project plans, budgets, status reports, and communication plans; track milestones and resolve issues proactively.
 </li>
 <li>
 Collaborate with retail business units to gather requirements, ensure alignment with commercial goals (e.g., improving customer experience, optimizing inventory, or enhancing in-store technology).
 </li>
 <li>
 Ensure compliance with industry standards, data security regulations, and best practices (e.g., Agile/Scrum methodologies).
 </li>
 <li>
 Manage vendor relationships, contracts, and third-party integrations.
 </li>
 <li>
 Conduct post-project reviews to identify lessons learned and drive continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
 </li>
 <li>
 5+ years of experience in IT project management, with at least 3 years specifically in the retail sector (e.g., fashion, grocery, or general merchandise).
 </li>
 <li>
 Proven track record of delivering retail IT projects, such as e-commerce migrations, POS rollouts, or supply chain digitalization.
 </li>
 <li>
 Certification in project management (e.g., PMP, PRINCE2, AgilePM, or Scrum Master) is required.
 </li>
 </ul>
</div>

Information Technology Project Manager

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4142 it systems manager jobs IN Dubai

Systems Manager

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Digital Transformation Manager

NOC & Call Center

Information Technology Project Manager