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library operations manager

Enoch Pratt Free Library

<div><div>The Enoch Pratt Library has an opening for an Operations Manager with the State Library Resource Center (SLRC) Office. The Manager performs confidential administrative tasks involving complicated subject matters, complex procedures, and sensitive public interactions.</div><div></div><div>
The Operations Manager will maintain a high standard of professionalism and confidentiality working collaboratively with the Chief of the Central Library and State Library Resource Center and the Library. The Operations Manager will work with a variety of people with varying needs, including Library customers, Library administrators, staff, cultural organizations, professional organizations, elected officials, and representatives from state and local government. The Operations Manager will represent the Central Library and the State Library Resource Center to internal and external customers.</div><div></div><div>
This position reports directly to the Chief of the Central Library and State Library Resource Center. This position will work on-site Monday through Friday during normal business hours.</div><div></div><div><b>
Department:</b> State Library Resource Center</div><div><b>
Location: </b>400 Cathedral Street Baltimore, MD 21201</div><div><b>
Salary:</b> $55,497 to $72,146 per year</div><div><b>
Job Type:</b> On-site Full-Time, <div>Benefits Included</div></div><div></div><div><b>
Summary of Duties:</b></div><ul><li><div>
Act as the first point of contact for internal and external customers, and represent the Central Library/State Library Resource Center in a welcoming and positive way.</div></li><li><div>
Answer questions about the renovation and other historical facts, each department, and architectural features. Cross-train in various departments and in other divisions in order to fully understand the scope of operations of the Library.</div></li><li><div>
Give tours of the building to internal and external customers.</div></li><li><div>
Main internal and external point of contact for the Library&rsquo;s meeting room calendar system. The Operations Manager will work with customers to book meetings, train systemwide staff about meeting room booking, will work with Facilities and Security for room arrangements and Systems and AV staff regarding technical requirements for staff as well as public group meetings.</div></li><li><div>
Collaborate with the Executive Team members and others to interpret policies on an individual basis.</div></li><li><div>
Conduct searches to confirm information concerning organizations requesting meeting room bookings when necessary using the Internet and other resources. This person will be the source of authority for calendaring, meeting room, and other reservation information for the system.</div></li><li><div>
Manage the monthly Librarian in Charge schedules for the Central Library, and ensures the accuracy of the biweekly recording of staff attendance and timekeeping. Responsible for additional building-wide or system-wide schedules.</div></li><li><div>
Manage the SLRC Office, files and prepares reports. This position may be responsible for implementing communications strategies such as intake forms, agenda-building, preparing minutes, and meeting follow-up communications for various projects, activities, and teams that the Chief of SLRC manages.</div></li><li><div>
Assist with the bi-monthly State Library Resource Commission meetings, SLRC Manager meetings, Maryland Library Association Legislative Panel and other meetings facilitated by the Chief. The Operations Manager will be responsible for ensuring that the necessary individuals are invited to each meeting and will create and manage agendas hosted in a shared environment.</div></li><li><div>
Take notes or formal minutes, and prepares and distributes them appropriately. Minutes may be transcribed from a recording or taken live depending on the structure of the individual meeting.</div></li><li><div>
Work with SLRC staff, and the SLRC Management Team to manage the SLRC Conferences and other large SLRC events. This includes working with staff, vendors, outside presenters, securing streaming/recording rights, making arrangements with AV and Systems staff, making arrangements with Security and Facilities staff, handling any vendor contracts, sending invitations and posting notices to all the appropriate statewide locations.</div></li><li><div>
Coordinate with Marketing to ensure that the proper publicity is generated and will coordinate any handouts and giveaways. Decide which other internal stakeholders may need to be consulted. These projects may involve working with statewide partners to adjust timing and content of the events, and will include making catering and other arrangements.</div></li><li><div>
Responsible for day-to-day management of the Imagination Library, a customer-facing partnership that requires accurately entering data and helping customers solve problems.</div></li><li><div>
Manage SLRC related content on the EPFL Intranet and public-facing websites and will ensure that the information on the sites is accurate and accessible.</div></li><li><div>
Read, route, and distribute incoming mail and other material, and prepare routine letters and emails composed by the Chief of SLRC.</div></li><li><div>
Assist with scheduling and confirming appointments for the Chief of SLRC.</div></li><li><div>
Answer telephone and email requests, and will provide referrals to other Library departments and offices understanding the Library&rsquo;s organizational and reporting structure. Answer all calls coming into the SLRC office, and be responsible for checking and responding to voice mails.</div></li><li><div>
Primary support for the Chief of SLRC and will also support other positions in the SLRC Office and the SLRC Management Team. Support for additional individuals or departments may arise on a temporary basis.</div></li><li><div>
Prepare check requests for approval and signature, and will track annual expenses across several different budgets for the SLRC Departments, SMT, and the Chief. The person in this position will verify travel, training, and other expenses for the aforementioned groups before submitting the documents for the Chief&rsquo;s signature.</div></li><li><div>
Responsible for other fiscal responsibilities including tracking and filing credit card reports and receipts, contracts, and other documents related to the business of the Library.</div></li><li><div>
Collaborate with people at all levels of the library system as well as with outside organizations and private individuals in order to help the State Library Resource Center and the Central Library achieve their missions.</div></li></ul><div></div><div><b>
Minimum Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s degree from an accredited college or university.</div></li><li><div>
Four (4) years of office management, hospitality, or retail management. Two years of experience with a Master&rsquo;s degree.</div></li><li><div>
Experience with MS Office Suite (especially MS Word and MS Excel).</div></li><li><div>
Experience with Google Suite and Google Drive, and Internet browsers.</div></li><li><div><b>
Physical Requirements:</b> Physical exertion such as standing; or recurring activities such as bending, crouching, reaching; pushing loaded book trucks; or recurring lifting of moderately heavy items such as boxes of books or journals.</div></li></ul><div></div><div><b>
Preferred Qualifications:</b></div><ul><li><div>
Master&rsquo;s degree or a Masters in Library Science (MLS or MLIS) is beneficial.</div></li><li><div>
Experience with planning or executing events.</div></li></ul><div></div><div><b>
Required Knowledge, Skills and Abilities:</b></div><ul><li><div>
Clear and effective oral and written communication.</div></li><li><div>
Ability to quickly and effectively resolve questions through the use of Library and external resources including but not limited to internet searches, the Library intranet, library staff, and written documentation.</div></li><li><div>
Highly skilled in Microsoft Office Suite.</div></li><li><div>
Highly skilled in the use of cloud storage, shared document systems, and calendar management.</div></li><li><div>
Enjoys learning and adapting to new technology. Enjoys training others in the use of new technology.</div></li><li><div>
Demonstrated ability to multitask and comfortably work with shifting priorities and the redistribution of work assignments to meet challenging deadlines.</div></li><li><div>
Support with the Library&rsquo;s Equity Statement, found here: <div>https://www.prattlibrary.org/about-us/diversity-equity-inclusion</div></div></li><li><div>
Ability to maintain the confidentiality of sensitive information.</div></li><li><div>
Ability to remain poised and make good decisions in a demanding or fast-paced work environment.</div></li><li><div>
Provide excellent internal and external customer service.</div></li><li><div>
Ability to work sitting or standing at a desk for extended periods of time.</div></li><li><div>
Navigate the building while talking with others in order to give tours that may last an hour or more.</div></li></ul><div></div><div><b>
Required Knowledge, Skills and Abilities:</b></div><div><i>
(We reserve the right to withdraw this posting at any time due to overwhelming response.)</i></div><div></div><div><b>
Position of Trust:</b> Those under final consideration for appointment will be required to authorize the release of and successfully complete a criminal conviction check.</div><div></div><div><b>
Financial Disclosure:</b> This position is required to complete a Financial Disclosure pursuant to Sections 7-7, 7-8, and 7-9 of the City Ethics Law.</div><div></div><div><b>
Please Attach Your Resume To Be Considered.</b></div><div></div><div><b>
THE ENOCH PRATT FREE LIBRARY IS AN EQUAL OPPORTUNITY EMPLOYER</b></div></div>

Library Operations Manager

Walters Art Museum

<p></p><div><p><b>ABOUT THE WALTERS ART MUSEUM</b></p><p>
The Walters Art Museum is among America's most distinctive museums, forging connections between people and art from cultures around the world and spanning seven millennia. Located in Baltimore&rsquo;s Mount Vernon neighborhood, the Walters is free for all. The museum&rsquo;s campus includes five historic buildings and 36,000 art objects.</p><p>
Today, the Walters serves Baltimore and Maryland by embracing its role as educator and storyteller, using the collection as a vehicle of knowledge and cultural expression to support learning, dialogue, and community engagement. The museum is committed to public education, offering essential programs that help people to connect art to their lives. The Walters Visitor Promise aligns staff and volunteers across the museum to preserve and share the works in our care for future generations, partner with communities, and create welcoming, accessible experiences for visitors. The museum offers challenging and creative work opportunities by promoting collaboration and teamwork.</p><p><b>
OVERVIEW OF ROLE</b></p><p>
The internship will provide assistance to the Librarian / Archivist with researcher inquiries, data entry, checking in and shelving of books, scanning and photocopying of materials, and various tasks as needed to learn about and support the daily running of the Library and Archives.</p><p>
In addition, each intern will work on a long-term project that is educational in nature. The project can be determined based on the intern&rsquo;s interests and career goals but must be pre-approved by the Primary Supervisor. Examples of possible projects include: audio/visual materials inventory, collection(s) care recommendations, and digitization proposal; processing of archival materials and creation of a EAD compliant finding aid, MARC record, and Wikipedia entry; library cataloging and collection management project; preservation work and inventory; assist with creation of a records management manual draft.</p><p><b>
DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Complete a long-term project directed by the Librarian/Archivist which may include materials inventory, collection(s) care; archival processing, records management, or other with prior approval by Librarian/Archivist</li><li>
Create a scope of work proposal for long-term project</li><li>
Respond to researcher inquiries</li><li>
Complete data entry to support running of library</li><li>
Check-in and shelve books according to Walters&rsquo; cataloging system</li><li>
Scan and photocopy materials</li><li>
Attend Curatorial Department and other staff meetings as directed</li><li>
Participate in an orientation to the museum and collaborate on and participate in continuing professional development designed with emerging professionals in mind</li><li>
All other duties as assigned</li></ul><p>
</p><p><b>QUALIFICATIONS</b></p><ul><li>
Preference given to a graduate student or recent graduate of a master&rsquo;s program in library and information sciences, public history with coursework in archives, or art history.</li><li>
Relevant work experience in a library or archives setting may be substituted for educational experience.</li><li>
Excellent oral and written communication skills.</li><li>
Demonstrated ability to work accurately with attention to detail.</li><li>
Passion for customer service.</li><li>
Commitment to advancing diversity, equity, and inclusion through library and archival practice.</li><li>
Ability to work independently or as part of a team.</li><li>
Able to lift 30 pounds and stand on ladders.</li></ul><p><b>
SCHEDULED SHIFT</b></p><ul><li>
Ability to 40 hours per week.</li></ul><p><b>
HOURLY RATE $17.00</b></p><p><b>
To Apply:</b></p><p><br>
1. Complete the application</p><p>
2. Have 1 letter of recommendation sumbitted from a faculty or staff member to <b>collegeinitiatives@thewalters.org</b></p><p>
All employees must be legally authorized to work in the United States. The museum does not sponsor work visas.</p></div>

Library Archives Intern

The Home Depot

<div><b>Position Purpose:</b><p>
The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates.</p><b><br>
Key Responsibilities:</b><ul><li>
45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences.</li><li>
25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed.</li><li>
15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses.</li><li>
15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations.
</li><li>Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager.</li></ul><br>
<b>
Direct Manager/Direct Reports:</b><ul><li>
This position typically reports to the Operations Manager.</li><li>
This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.</li></ul><br>
<b>
Travel Requirements:</b><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><br>
<b>
Physical Requirements:</b><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><br>
<b>
Working Conditions:</b><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
</li></ul><br>
<b>Minimum Qualifications:</b><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li><li>
Flexibility to work various shifts</li><li>
Ability to relocate</li></ul><br>
<b>
Preferred Qualifications:</b><ul><li>
Bachelor's degree;</li><li>
Computer skills in software including Microsoft Office;</li><li>
Experience with Warehouse Management Systems;</li><li>
3+ years supervisory experience in a related field;</li></ul><br>
<b>
Minimum Education:</b><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><br>
<b>
Preferred Education:</b><ul><li>
No additional education</li></ul><br>
<b>
Minimum Years of Work Experience:</b><ul><li>
2</li></ul><br>
<b>
Preferred Years of Work Experience:</b><ul><li>
No additional years of experience</li></ul><br>
<b>
Minimum Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Preferred Leadership Experience:</b><ul><li>
None</li></ul><br>
<b>
Certifications:</b><ul><li>
None</li></ul><br>
<b>
Competencies:</b><ul><li>
People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent.</li><li>
Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making.</li><li>
Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem.</li><li>
Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience.
</li><li>Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably.</li><li>
Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.</li></ul></div>

DC Area Supervisor

River View Companies

<div><h1 class="jobSectionHeader"><b>Job Description &ndash; Assistant Property Manager</b></h1>
<p><b>Position Title:</b> Assistant Property Manager<br>
<b>Reports To:</b> Property Manager / Regional Manager<br>
<b>Location:</b> Scatter Sites<br>
<b>Company:</b> River View Residential LLC</p>
<p></p><h3 class="jobSectionHeader"><b>Position Summary</b></h3>
<p>The Assistant Property Manager supports the Property Manager in the day-to-day operations of a multifamily community, ensuring excellent resident service, compliance with company policies, and achievement of ownership objectives. This role assists with leasing, collections, resident relations, vendor coordination, reporting, and <b>affordable housing compliance</b>. The Assistant Property Manager also serves as the acting manager when the Property Manager is unavailable, providing leadership and stability to the on-site team.</p>
<p></p><h3 class="jobSectionHeader"><b>Key Responsibilities</b></h3>
<p><b>Operational Support</b></p>
<ul><li><p>Assist the Property Manager in overseeing daily property operations, ensuring adherence to company policies and ownership goals.</p>
</li><li><p>Support the leasing process, including application processing, lease preparation, renewals, and move-in/move-out procedures.</p>
</li><li><p>Maintain accurate resident and property records in management software (<b>Yardi preferred</b>).</p>
</li><li><p>Monitor compliance with Fair Housing, landlord-tenant law, and all applicable regulations.</p>
</li></ul><p><b>Affordable Housing Compliance</b></p>
<ul><li><p>Ensure compliance with all program requirements, including <b>LIHTC, HUD, Section 8, and other affordable housing programs</b>.</p>
</li><li><p>Review and certify resident income, assets, and household documentation for eligibility.</p>
</li><li><p>Maintain accurate compliance files, prepare reports, and respond to audits and agency requests.</p>
</li><li><p>Coordinate with Property Manager, ownership, and compliance staff to ensure timely submission of required reports.</p>
</li><li><p>Educate residents on program requirements and assist with annual recertifications.</p>
</li></ul><p><b>Financial Administration</b></p>
<ul><li><p>Collect and record rent, fees, and other payments; monitor delinquencies and assist in implementing collection strategies.</p>
</li><li><p>Review and code invoices, track expenses, and support budget preparation and financial reporting.</p>
</li><li><p>Assist in preparing monthly reports, funding requests, and variance analyses as directed by the Property Manager.</p>
</li></ul><p><b>Resident Relations</b></p>
<ul><li><p>Provide exceptional customer service to residents, addressing concerns and service requests promptly and professionally.</p>
</li><li><p>Assist with resident communications, notices, newsletters, and community initiatives.</p>
</li><li><p>Support resident retention programs and renewal efforts to maintain target occupancy levels.</p>
</li></ul><p><b>Vendor &amp; Maintenance Coordination</b></p>
<ul><li><p>Coordinate with vendors and contractors to ensure timely completion of services and repairs.</p>
</li><li><p>Process work orders, monitor completion, and follow up with residents to ensure satisfaction.</p>
</li><li><p>Assist in conducting regular property inspections to ensure curb appeal, safety, and compliance standards.</p>
</li></ul><p><b>Staff Support &amp; Leadership</b></p>
<ul><li><p>Support leasing and administrative staff with training, guidance, and task oversight as directed by the Property Manager.</p>
</li><li><p>Serve as point of contact for residents and staff in the Property Manager&rsquo;s absence.</p>
</li><li><p>Foster a positive, team-oriented culture aligned with River View Residential&rsquo;s standards.</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Qualifications</b></h3>
<ul><li><p>High school diploma required, Associate&rsquo;s or Bachelor&rsquo;s degree preferred.</p>
</li><li><p>Minimum <b>2&ndash;3 years of multifamily property management experience</b>, preferably in an assistant or leasing role.</p>
</li><li><p><b>Affordable housing compliance experience required</b> (LIHTC, HUD, Section 8, or equivalent).</p>
</li><li><p>Strong knowledge of leasing, rent collections, resident retention, and compliance practices.</p>
</li><li><p>Proficiency in property management software (<b>Yardi preferred</b>) and Microsoft Office Suite.</p>
</li><li><p>Strong communication, organizational, and problem-solving skills.</p>
</li><li><p>Ability to multitask in a fast-paced environment while maintaining attention to detail.</p>
</li><li><p>Familiarity with Fair Housing regulations and landlord-tenant law.</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>Compensation &amp; Benefits</b></h3>
<ul><li><p>Competitive salary commensurate with experience.</p>
</li><li><p>Performance-based bonus eligibility.</p>
</li><li><p>Health, dental, and vision insurance.</p>
</li><li><p>Paid Time Off (PTO) and company-recognized holidays.</p>
</li><li><p>Opportunities for professional development and career advancement into Property Manager role.</p>
</li></ul><p></p><h3 class="jobSectionHeader"><b>About River View Residential LLC</b></h3>
<p>River View Residential is a third-party property management company specializing in multifamily and mixed-use assets, including affordable housing communities. Our team is dedicated to delivering exceptional operational results, strong client partnerships, and outstanding resident experiences. We pride ourselves on professionalism, proactive management, and a commitment to community success.</p>
<div><div><i>River View Companies is an Equal Opportunity Employer. We encourage all qualified candidates to apply. It is our policy to recruit, hire, train, and promote individuals without regard to race, color, religion, age, sex, national origin, military status, and status as a qualified individual with a disability, sexual orientation, or any other category covered by applicable law.</i></div></div></div>

Assistant Property Manager- Affordable

Forge Strategies

<p><b>Salary: $85,000-$95,000 + Profit Sharing!</b></p><p>We are partnered with a national commercial roofing contractor expanding its presence in the Baltimore market and are looking to bring on a Service Manager to lead and build out the local service division.</p><p>This is a key leadership role focused on establishing operations, building a team, and driving service revenue in a new market. The right person will have the autonomy to build structure while being supported by an established platform.</p><p><b>What You&rsquo;ll Be Doing</b></p><ul><li>Build and lead the commercial roofing service division in the Baltimore market</li><li>Hire, train, and manage service technicians and crews</li><li>Oversee scheduling, dispatch, and day-to-day service operations</li><li>Drive service revenue through maintenance, repairs, and small projects</li><li>Manage job costing, margins, and overall service performanc</li><li>e</li><li>Work closely with leadership on growth strategy and market expansion</li><li>Ensure safety, quality control, and customer satisfaction</li><li>Build and maintain relationships with property managers, facility teams, and clients</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>5+ years of experience in commercial roofing service or operations</li><li>Experience managing service technicians and crews</li><li>Strong knowledge of low-slope systems (TPO, PVC, EPDM, modified, coatings)</li><li>Proven ability to grow or manage a service division preferred</li><li>Strong leadership, communication, and organizational skills</li><li>Ability to operate independently and build structure in a new market</li><li>Experience with Dataforma, Acculynx, or similar systems is a plus</li></ul><p><b>Compensation &amp; Benefits</b></p><ul><li><b>$85,000&ndash;$95,000 base salary</b></li><li><b>Profit sharing tied to service performance and growth</b></li><li>Company vehicle or allowance</li><li>Full benefits package</li><li>Long-term growth opportunity into senior leadership</li></ul><p>Pay: $80,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Commercial Roofing Service Manager

Kolmac Integrated Behavioral Health

<div><p><b>Job Overview:
</b></p><p>The Regional Director of Operations (RD) at Kolmac Integrated Behavioral Health and all its subsidiaries (&quot;Kolmac&quot; or the &quot;Company&quot;) is a key member of the operational leadership team and will own the Operational, Financial, and Clinical performance over all offices within the region. The RD is responsible for implementing operational initiatives and procedures while ensuring the integrity of the Kolmac and/or Concerted Care Group clinical model and culture.</p><br>
<p></p>
<p><b>
Essential Duties and Responsibilities:
</b></p><ul><li>P&amp;L responsibility for all service lines within region</li>
<li>Utilizes and prioritizes site performance metrics and data to identify opportunities for operational and clinical improvements</li>
</ul><ul><li>Becomes the Subject Matter Expert (SME) of the operational workflows and systems in the facilities managed by RD and ensures the fidelity of CCG's operational and clinical model by consistently shadowing and observing clinical interactions and department level operations within each facility.</li>
<li>Provides weekly and monthly updates to CCG leadership on the clinical, operational, and financial health of the region</li>
<li>High level of organizational skills: Outlook, Teams, AI tools. Manages email daily, responds to all communication within 24 hrs.</li>
<li>Exceptional time management skills with an ability to prioritize deliverables and meet deadlines</li>
<li>Trains clinic leadership on HR sensitive responsibilities, progressive discipline workflow, and resolving conflicts within the team in a timely and professional manner.</li>
<li>Responsible for communicating and supporting the implementation of clinical, medical, and administrative operations</li>
<li>Implements the established policies and procedures within the region and introduces and directs operational changes at the site level, and as Kolmac changes and/or expands</li>
<li>Responsible for the oversight of site admin team/office manager on all billing information and payments for patients</li>
<li>Ensures that all revenue cycle processes are followed and issues resolved, in partnership with clinic level and revenue cycle leadership</li>
<li>Leads/supports staff training that enhances service delivery and ensures operational workflows are being followed</li>
<li>Ensures site compliance with state licensing requirements, as well as all other regulatory bodies (State licensing, DEA, CARF)</li>
<li>Collaborates with the COO and other leadership to build and follow through on a strategic business growth plan</li>
<li>Assists with new site selection, and acquisition of required licensure and certifications to open new locations.</li>
<li>Proven ability to grow census by developing and implementing outreach strategies</li>
<li>Works with leadership in contributing to the annual budget preparation process, along with developing creative initiatives to meet annual goals.</li>
<li>Collaborates with the senior leadership to develop and implement evidence based clinical programming that enhances CCG's current clinical and medical approaches</li>
<li>Supports clinical leadership to ensure accurate, complete, timely and high-quality documentation and data collection to meet best practice clinical standards that comply with Kolmac policies and procedures, payer requirements and external regulatory standards including electronic and paper records</li>
<li>Attends meetings of community and professional associations and activities related to delivery of treatment services to facilitate referral and resource development and to provide appropriate feedback to staff</li>
<li>Interviews, hires, and ensure training of new staff members, with the support of the HR department. Completes performance evaluations of staff and create professional development plans as needed</li>
<li>Develops and supports positive, professional, collaborative relationships with stakeholders to promote patient satisfaction, enhance the program quality and improve patient outcomes</li>
<li>Other duties as assigned.</li></ul><br>
<p></p>
<p><b>
Qualifications - Education and Experience:
</b></p><ul><li><b>Must Haves:</b>
<ul><li>Five or more years of experience with progressive management responsibility in multisite healthcare operation</li>
<li>Strong bias towards action and results</li>
<li>Proven ability to aggressively manage priorities and ensure follow through</li>
<li>Exceptional ability to problem-solve</li>
<li>Strong interpersonal skills: you engage people in an authentic way.</li>
<li>You know how to deliver thoughtful, actionable feedback and can influence people to get the best out of them</li>
<li>Strong communication skills</li>
<li>Highly organized, able to multi-task and easily adapt and respond to change</li>
<li>You set an extremely high standard for self and team</li>
</ul></li><li><b>Pluses:</b>
<ul><li>Master's Degree in Counseling or Social Work from an accredited university or college (preferred)</li></ul></li><br>
</ul>
<p></p><p><b>Direct Reports:
</b></p><ul><li>Executive Director, and site management (Assistant Director, Clinical Leads, Practice Manager) in the event the Executive Director is not present or has not been identified.</li></ul><br>
<p></p>
<p><b>
Expected Travel Requirement:
</b></p><ul><li>70% within region</li></ul></div><p></p>

Regional Director of Operations

Morgan & Morgan

<div><div><p>At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.</p></div><p><b>
Summary</b></p>
<p>
We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.</p>
<p><b>
Responsibilities</b></p>
<ul>
<li>Daily interaction with existing and potential clients, via telephone and in person</li>
<li>Order medical records from providers and communicate with clients and providers during the course of treatment</li>
<li>Obtain documents necessary to support injury and/or liability positions</li>
<li>Interact with insurance carriers and healthcare providers to secure records and account balances</li>
<li>Work directly with multiple coworkers involved in the management and support of case files</li>
<li>Maintain organized case files</li>
<li>Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney</li>
<li>Interact with attorneys and present case synopsis when required</li>
<li>Manage case files from intake to closing under the direction of an attorney</li>
<li>Performs other related duties as assigned to meet the needs of the business</li>
</ul>
<p><b>Qualification</b></p>
<ul>
<li>Bachelor's degree (preferred)</li>
<li>Prior experience as a Personal Injury Case Manager preferred</li>
<li>2+ years of working as an insurance adjuster or pre-litigation paralegal</li>
<li>Ability to be a team player and follow procedures</li>
<li>Proactive interaction with clients, insurance companies and medical providers</li>
<li>Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision</li>
<li>Highly organized with the ability to juggle multiple deadlines in a fast-paced environment</li>
<li>Strong writing and communication skills along with attention to detail</li>
<li>Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm</li>
</ul>
<p><i>This role is on-site, which gives you the chance to be fully immersed in the work and gain direct experience alongside the team. We've found that being in the office helps new team members get up to speed quickly and feel more connected.</i></p>
<p>
#LI-FW1</p><div><p><b>
Benefits</b></p>
<p>
Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff. For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.</p>
<p><b>
Equal Opportunity Statement</b></p>
<p>
Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p>
<p><b>
E-Verify</b></p>
<p>
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.
</p><p><b>Privacy Policy</b></p>
<p>
Here is a link to Morgan &amp; Morgan's privacy policy.</p></div></div>

Case Manager

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