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Abbott

<div>Logistics Planning &amp; Operations Coordinator
Working at Abbott 
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity:
This position works out of our Jeddah location in the Established Pharmaceuticals division.
Divisional Information:
Established Pharmaceuticals
We are committed to bringing the benefits of our trusted medicines to more people in the world&rsquo;s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.
What You&rsquo;ll Work On:
Demand &amp; Logistics<ul><li>
Coordinate receipt and compilation of original shipping documents and ensure timely sharing with distributors.</li><li>
Verify shipping documents including invoices, packing lists, COO, CoA, batch details, and AWB/B/L accuracy before shipment.</li><li>
Follow up with distributors on customs clearance, delivery confirmation, and timely stock receipt.</li><li>
Support finished goods collection from local TPMs and track GRNs and FG releases to ensure on‑time completion.</li><li>
Monitor inventory and expiry exposure through distributor stock reports and support witnessing expired goods destruction at distributor sites, escalating risks proactively.</li><li>
Initiate and track goods transfers and movements as per distributor or business requirements.</li><li>
Review and support validation of logistics‑related claims (e.g., demurrage) in line with internal controls</li><li>
Support Monthly Forecast Preparation</li></ul>
Assist in collecting sales inputs, historical data, and market updates to support monthly demand forecasting.<ul><li>
Update Demand Planning Files &amp; Trackers</li></ul>
Maintain and update forecast trackers, ADS files, TMS/IMS records, and basic reporting templates.<ul><li>
PO Monitoring &amp; distributor Follow‑Up</li></ul>
Track purchase orders from submission to delivery and follow up with customers to ensure timely processing and payments.<ul><li>
Assist in S&amp;OP Meeting Preparation</li></ul>
Prepare basic slides, charts, and data summaries needed for Demand Review and S&amp;OP meetings.<ul><li>
Coordinate with Cross‑Functional Teams</li></ul>
Liaise with commercial, supply chain, and finance teams to gather missing data and clarify basic issues.<ul><li>
Documentation &amp; System Updates</li></ul>
Assist in maintaining updated product master data, including NPIs and phase outs, in tools like PRIME, SAP, or internal trackers
EHS (Environment, Health &amp; Safety)<ul><li>
KM &amp; Fuel Data Management<ul><li>
Ensure timely collection, consolidation, and reporting of monthly Kilometers (KM) and fuel consumption data by the defined monthly deadline.</li></ul></li><li>
Safety &amp; Injury Prevention<ul><li>
Maintain a zero at‑fault significant injury record through proactive monitoring, coaching, and implementation of safety protocols.</li></ul></li><li>
EHS Training &amp; Compliance<ul><li>
Achieve and sustain over 95% compliance with all Lead Indicator requirements, including:</li><li>
Annual EHS online training</li><li>
Monthly safety awareness programs</li><li>
New employee EHS orientation</li><li>
Commentary driving sessions for high‑risk drivers</li><li>
Annual mock drill execution at commercial sites</li><li>
Annual Emergency Response Team (ERT) training</li><li>
Ensure proper documentation and records are maintained for all training and audit requirements.</li></ul></li><li>
Implementation of EHS Initiatives<ul><li>
Execute key EHS initiatives in alignment with the annual plan, ensuring:</li><li>
Minimum two EHS communications per month</li><li>
Monthly updates to the Senior Leadership Team (SLT)</li></ul></li><li>
Incident Reporting &amp; Post‑Incident Coaching<ul><li>
Ensure timely reporting of all EHS‑related incidents, including vehicle crashes, within required timelines.</li><li>
Conduct structured post‑incident coaching for all at‑fault crashes and maintain relevant documentation.</li></ul></li></ul>
Sample Lead &ndash; Monitoring, Dispensing &amp; Reconciliation<ul><li>
Sample Monitoring &amp; Documentation</li></ul>
Maintain accurate and up‑to‑date documentation related to sample handling, dispensing, and inventory.<ul><li>
Ensure all records fully comply with internal SOPs and audit requirements.</li></ul><ul><li>
Quarterly Sample Reconciliation<ul><li>
Conduct quarterly reconciliation of all samples to verify accuracy of stock levels.</li><li>
Identify variances, investigate discrepancies, and report findings to management with corrective actions.</li></ul></li><li>
Sample Storage Room Management (Jeddah)<ul><li>
Oversee the daily operations of the Jeddah sample storage room.</li><li>
Maintain an updated sample tracker covering issuance, balance, expiry, and usage.</li><li>
Generate and submit monthly sample management reports to relevant stakeholders.</li></ul></li><li>
Compliance to SOPs<ul><li>
Ensure strict adherence to the Samples Storage Room SOP and Samples SOP.</li><li>
Implement and monitor process discipline to ensure controlled, compliant, and safe sample handling</li></ul></li></ul>
Distributor Claims &amp; Finance Coordination<ul><li>
Supply related Distributor Claims Review<ul><li>
Review distributor claims for accuracy, completeness, and compliance with company policies.</li><li>
Coordinate with internal teams (Sales, Finance, Supply Chain) to validate supporting documents.</li><li>
Highlight discrepancies, seek clarifications, and ensure timely resolution and approvals.</li></ul></li><li>
Goods Receipt &amp; Toll Fee Processing<ul><li>
Perform Goods Receipt (GR) posting in SAP for locally produced goods, ensuring accuracy in product quantities, batches, and expiry details.</li><li>
Verify all supporting documents (delivery notes, Invoice) prior to GR posting to prevent discrepancies.</li><li>
Process Toll fee related in coordination with the Finance team in APO and locally</li><li>
Maintain and update a central tracker for all fee payments, approvals, submission dates, and pending follow ups</li></ul></li><li>
Finance-Related Tasks<ul><li>
Support finance functions including invoice verification, payment processing follow‑up, and reconciliation activities.</li><li>
Assist in month‑end closing activities by providing accurate data and required documentation.</li><li>
Maintain strong coordination with the Finance team to ensure timely execution of financial deliverables.</li></ul></li></ul>
Required Qualifications
Bachelor&rsquo;s in supply chain management, Business Administration, Logistics, Commerce, Finance or a related discipline.
Personal Characteristics:
Excellent communication, interpersonal skills, discipline, flexibility, work with team.
Apply Now
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Logistics Planning & Operations Coordinator

CMA CGM

<div>
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Logistics Officer to join our fast-growing and challenging organization.
 
 Position: Logistics OfficerLocation: Jeddah
 
 Job Overview:The Logistics Officer is responsible for overseeing the movement and management of containers throughout the supply chain. This role collaborates closely with terminal staff, sales teams, and internal departments to ensure operational excellence and customer satisfaction. The ideal candidate will leverage analytical skills to optimize logistics processes and report on key performance indicators. Key Responsibilities:Container Management:Monitor and manage container movements, ensuring accuracy of tracking , documentation and adherence to schedules.Coordinate with terminals for efficient loading and unloading of containers; resolve any issues related to container handling.Daily Reporting:Generate daily reports on container status, movements, and availability to ensure all stakeholders are informed.Maintain accurate records of empty and full container inventory, including discrepancies, maintenance, and repairs.Forecast and Analysis:Collaborate with sales and planning teams to forecast container needs and monitor equipment utilization against forecasts and actuals.Analyze trends in container flows and provide insights for capacity planning.Operational Coordination:Act as a liaison between internal teams and external partners, ensuring that communication is clear and effective.Ensure compliance with company policies and procedures related to container management and logistics operations.Cost Management:Track logistics costs associated with container movements and operations, identifying areas for cost reduction.Prepare monthly reports detailing logistics expenses and variances from budget.Problem Resolution:Quickly address issues related to Long idle, damaged or lost containers, coordinating with the appropriate departments to ensure timely resolution.Investigate and analyze operational issues to develop preventative measures and improve efficiency.Customer Interaction:Respond to inquiries from customers and partners regarding container status, logistics processes, and operational updates.Provide excellent customer service and foster positive relationships with clients and vendors.Skills and Qualifications:Bachelor in Logistics, Supply Chain Management, Business Administration, or similar field.Minimum of 2-4 years of experience in container management or logistics within the shipping or transportation industry.Proficient in Microsoft Office; experience with logistics software (e.g., TMS, EDI) is preferred.Strong analytical skills with a detail-oriented mindset.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Physical Requirements:Ability to visit and conduct business at various terminal and operational locations as needed.
</div>

Logistics Officer

<div>
 
 Working at Abbott
 
 
 
 At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to :
 
 
 <ul>
 <li>
 Career development with an international company where you can grow the career you dream of.
 </li>
 <li>
 A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.
 </li>
 <li>
 A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.
 
 
 </li>
 </ul>
 
 The Opportunity :
 
 
 
 This position works out of our Jeddah location in the Established Pharmaceuticals division.
 
 
 
 Divisional Information :
 
 
 
 Established Pharmaceuticals
 
 
 We are committed to bringing the benefits of our trusted medicines to more people in the world&rsquo;s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central nervous system, and respiratory.
 
 
 
 What You&rsquo;ll Work On
 
 :
 
 
 
 Demand &amp; Logistics
 
 
 
 <ul>
 <li>
 Coordinate receipt and compilation of original shipping documents and ensure timely sharing with distributors.
 </li>
 <li>
 Verify shipping documents including invoices, packing lists, COO, CoA, batch details, and AWB/B/L accuracy before shipment.
 </li>
 <li>
 Follow up with distributors on customs clearance, delivery confirmation, and timely stock receipt.
 </li>
 <li>
 Support finished goods collection from local TPMs and track GRNs and FG releases to ensure on‑time completion.
 </li>
 <li>
 Monitor inventory and expiry exposure through distributor stock reports and support witnessing expired goods destruction at distributor sites, escalating risks proactively.
 </li>
 <li>
 Initiate and track goods transfers and movements as per distributor or business requirements.
 </li>
 <li>
 Review and support validation of logistics‑related claims (e.g., demurrage) in line with internal controls
 </li>
 <li>
 Support Monthly Forecast Preparation
 
 
 </li>
 </ul>
 Assist in collecting sales inputs, historical data, and market updates to support monthly demand forecasting.
 
 
 <ul>
 <li>
 Update Demand Planning Files &amp; Trackers
 
 
 </li>
 </ul>
 Maintain and update forecast trackers, ADS files, TMS/IMS records, and basic reporting templates.
 
 
 <ul>
 <li>
 PO Monitoring &amp; distributor Follow‑Up
 
 
 </li>
 </ul>
 Track purchase orders from submission to delivery and follow up with customers to ensure timely processing and payments.
 
 
 <ul>
 <li>
 Assist in S&amp;OP Meeting Preparation
 
 
 </li>
 </ul>
 Prepare basic slides, charts, and data summaries needed for Demand Review and S&amp;OP meetings.
 
 
 <ul>
 <li>
 Coordinate with Cross‑Functional Teams
 
 
 </li>
 </ul>
 Liaise with commercial, supply chain, and finance teams to gather missing data and clarify basic issues.
 
 
 <ul>
 <li>
 Documentation &amp; System Updates
 
 
 </li>
 </ul>
 Assist in maintaining updated product master data, including NPIs and phase outs, in tools like PRIME, SAP, or internal trackers
 
 
 
 EHS (Environment, Health &amp; Safety)
 
 
 
 <ul>
 <li>
 KM &amp; Fuel Data Management
 </li>
 <ul>
 <li>
 Ensure timely collection, consolidation, and reporting of monthly Kilometers (KM) and fuel consumption data by the defined monthly deadline.
 </li>
 </ul>
 <li>
 Safety &amp; Injury Prevention
 </li>
 <ul>
 <li>
 Maintain a zero at‑fault significant injury record through proactive monitoring, coaching, and implementation of safety protocols.
 </li>
 </ul>
 <li>
 EHS Training &amp; Compliance
 </li>
 <ul>
 <li>
 Achieve and sustain over 95% compliance with all Lead Indicator requirements, including :
 </li>
 <li>
 Annual EHS online training
 </li>
 <li>
 Monthly safety awareness programs
 </li>
 <li>
 New employee EHS orientation
 </li>
 <li>
 Commentary driving sessions for high‑risk drivers
 </li>
 <li>
 Annual mock drill execution at commercial sites
 </li>
 <li>
 Annual Emergency Response Team (ERT) training
 </li>
 <li>
 Ensure proper documentation and records are maintained for all training and audit requirements.
 </li>
 </ul>
 <li>
 Implementation of EHS Initiatives
 </li>
 <ul>
 <li>
 Execute key EHS initiatives in alignment with the annual plan, ensuring :
 </li>
 <li>
 Minimum two EHS communications per month
 </li>
 <li>
 Monthly updates to the Senior Leadership Team (SLT)
 </li>
 </ul>
 <li>
 Incident Reporting &amp; Post‑Incident Coaching
 </li>
 <ul>
 <li>
 Ensure timely reporting of all EHS‑related incidents, including vehicle crashes, within required timelines.
 </li>
 <li>
 Conduct structured post‑incident coaching for all at‑fault crashes and maintain relevant documentation.
 
 </li>
 </ul>
 </ul>
 
 Sample Lead &ndash; Monitoring, Dispensing &amp; Reconciliation
 
 
 
 <ul>
 <li>
 Sample Monitoring &amp; Documentation
 
 
 </li>
 </ul>
 Maintain accurate and up‑to‑date documentation related to sample handling, dispensing, and inventory.
 
 
 <ul>
 <li>
 Ensure all records fully comply with internal SOPs and audit requirements.
 </li>
 </ul>
 <ul>
 <li>
 Quarterly Sample Reconciliation
 </li>
 <ul>
 <li>
 Conduct quarterly reconciliation of all samples to verify accuracy of stock levels.
 </li>
 <li>
 Identify variances, investigate discrepancies, and report findings to management with corrective actions.
 </li>
 </ul>
 <li>
 Sample Storage Room Management (Jeddah)
 </li>
 <ul>
 <li>
 Oversee the daily operations of the Jeddah sample storage room.
 </li>
 <li>
 Maintain an updated sample tracker covering issuance, balance, expiry, and usage.
 </li>
 <li>
 Generate and submit monthly sample management reports to relevant stakeholders.
 </li>
 </ul>
 <li>
 Compliance to SOPs
 </li>
 <ul>
 <li>
 Ensure strict adherence to the Samples Storage Room SOP and Samples SOP.
 </li>
 <li>
 Implement and monitor process discipline to ensure controlled, compliant, and safe sample handling
 
 </li>
 </ul>
 </ul>
 
 Distributor Claims &amp; Finance Coordination
 
 
 
 <ul>
 <li>
 Supply related Distributor Claims Review
 </li>
 <ul>
 <li>
 Review distributor claims for accuracy, completeness, and compliance with company policies.
 </li>
 <li>
 Coordinate with internal teams (Sales, Finance, Supply Chain) to validate supporting documents.
 </li>
 <li>
 Highlight discrepancies, seek clarifications, and ensure timely resolution and approvals.
 </li>
 </ul>
 <li>
 Goods Receipt &amp; Toll Fee Processing
 </li>
 <ul>
 <li>
 Perform Goods Receipt (GR) posting in SAP for locally produced goods, ensuring accuracy in product quantities, batches, and expiry details.
 </li>
 <li>
 Verify all supporting documents (delivery notes, Invoice) prior to GR posting to prevent discrepancies.
 </li>
 <li>
 Process Toll fee related in coordination with the Finance team in APO and locally
 </li>
 <li>
 Maintain and update a central tracker for all fee payments, approvals, submission dates, and pending follow ups
 </li>
 </ul>
 <li>
 Finance-Related Tasks
 </li>
 <ul>
 <li>
 Support finance functions including invoice verification, payment processing follow‑up, and reconciliation activities.
 </li>
 <li>
 Assist in month‑end closing activities by providing accurate data and required documentation.
 </li>
 <li>
 Maintain strong coordination with the Finance team to ensure timely execution of financial deliverables.
 
 </li>
 </ul>
 </ul>
 
 Required Qualifications
 
 
 
 Bachelor&rsquo;s in supply chain management, Business Administration, Logistics, Commerce, Finance or a related discipline.
 
 
 
 Personal Characteristics :
 
 
 
 Excellent communication, interpersonal skills, discipline, flexibility, work with team.
 
 
 Apply Now
 
 
 Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
 
 
 Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
</div>

Red Sea Global

<div>
 
 
 Empowering Progress Through Integrated Supply Chain &amp; Logistics Solutions
 
 
 
 
 
 
 
 Red Sea Coastal Trading Company
 
 is a specialized supply chain and logistics subsidiary under Red Sea Global, designed to power the seamless delivery of materials, equipment, and services across our portfolio of pioneering developments.
 
 
 
 
 
 Operating at the heart of Saudi Arabia&rsquo;s most ambitious regenerative tourism projects, the subsidiary delivers end-to-end supply chain management, including procurement support, transportation coordination, inventory and warehouse management, and last-mile logistics to remote destinations across the Red Sea coast and beyond.
 
 
 
 
 
 With a focus on efficiency, reliability, and environmental responsibility, the team ensures that every link in the supply chain supports Red Sea Global&rsquo;s commitment to sustainability, operational excellence, and local value creation.
 
 
 
 
 
 
 Efficiency in Motion. Excellence in Delivery.
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 A Freight Forwarder a crucial role in the transportation and logistics industry. They are responsible for coordinating the movement of goods from one location to another, ensuring that shipments are delivered efficiently and securely. Freight Forwarders work closely with clients, carriers, and other logistics professionals to ensure that shipments are handled smoothly throughout the entire supply chain process.
 
 
 
 
 
 
 Supply Chain and Logistics
 
 
 <ul>
 <li>
 Coordinate and manage all aspects of the shipment process, including booking, documentation, and customs clearance.
 </li>
 <li>
 Communicate effectively with clients, suppliers, and carriers to ensure smooth and timely delivery of goods.
 </li>
 <li>
 Arrange transportation and logistics services, such as trucking, shipping, and air freight, to meet the specific needs of each shipment.
 </li>
 <li>
 Prepare and process necessary shipping and customs documents, including bills of lading, commercial invoices, and export/import documentation.
 </li>
 <li>
 Ensure compliance with international trade regulations and customs requirements.
 </li>
 <li>
 Track and monitor shipments to ensure on-time delivery and proactively resolve any issues or delays that may arise.
 </li>
 <li>
 Provide exceptional customer service by promptly addressing any inquiries or concerns from clients and maintaining strong relationships with key stakeholders.
 </li>
 <li>
 Optimize shipping routes and methods to minimize costs and improve efficiency.
 </li>
 <li>
 Stay updated on industry trends, regulations, and best practices to continuously improve the freight forwarding process.
 </li>
 <li>
 Collaborate with other members of the logistics team to streamline operations and improve overall supply chain performance.
 </li>
 </ul>
 
 
 
 
 
 Policies, Systems, Processes, Procedures, Standards and Reports
 
 
 <ul>
 <li>
 Follow all relevant functional policies, processes, standard operating procedures, and instructions to ensure that work is carried out in a controlled and consistent manner.
 </li>
 <li>
 Assist in the preparation of accurate and timely functional MIS statements and reports to meet corporate and functional requirements, policies, and standards.
 </li>
 </ul>
 
 
 
 
 
 Safety, Quality &amp; Environment
 
 
 <ul>
 <li>
 Apply safety, quality and environmental management policies, procedures, and controls to ensure employee safety, legislative compliance, delivery of high-quality products/service and a responsible environmental attitude.
 </li>
 </ul>
 
 
 
 
 
 Continuous Improvement
 
 
 <ul>
 <li>
 Contribute to the identification of opportunities for continuous improvement of department&rsquo;s systems, processes and practices considering &lsquo;international best practice&rsquo;, improvement of business processes, cost reduction and productivity improvement.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Experience
 
 :
 
 <ul>
 <li>
 Recognized degree in Data Science, Analytics or Data Management related field (MBA preferred).
 </li>
 <li>
 A minimum of 9 years in a supply chain and logistics operations field (preferred).
 </li>
 <li>
 Strong strategic thinking and leadership skills.
 </li>
 </ul>
</div>

Manager - International Freight and Clearing

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant

Intelligent iOud Co.

<ul><li>Coordinates and schedules shipments, deliveries, and pick-ups with customers and drivers</li><li>Communicates with customers via phone, email, or messaging platforms to address service requests, complaints, and inquiries</li><li>Monitors real-time location of drivers and vehicles to ensure timely deliveries</li><li>Uses transportation management systems (TMS) and dispatch software to input, track, and update order statuses</li><li>Resolves delivery delays, route changes, or service disruptions promptly</li><li>Provides clear instructions to drivers regarding routes, schedules, and customer requirements</li><li>Maintains accurate records of customer interactions, transport orders, and driver logs</li><li>Assists in planning efficient routes based on traffic, weather, and delivery windows</li><li>Ensures compliance with transportation regulations and company policies</li><li>Coordinates with warehouse staff for loading schedules and inventory availability</li><li>Updates customers proactively regarding delays, ETAs, or changes to their service</li><li>Escalates complex customer issues to supervisors or relevant departments when necessary</li><li>Works under time pressure, especially during peak hours or service disruptions</li><li>Prioritizes service requests based on urgency, location, and resource availability</li><li>Analyzes delivery trends and service metrics to identify recurring issues or areas for improvement</li><li>Engages in shift handovers to ensure smooth transition and communication across teams</li><li>Manages documentation such as bills of lading, PODs (proof of delivery), and service agreements</li><li>Supports after-hours or emergency dispatch operations as needed</li><li>Builds strong working relationships with internal departments like sales, operations, and fleet management</li><li>Provides feedback from customers to improve service processes and customer satisfaction</li></ul>Job Type: Full-timePay: ﷼3,000.00 - ﷼5,000.00 per monthApplication Question(s):<ul><li>What's your salary expectation?</li></ul>Experience:<ul><li>Route planning: 1 year (Required)</li></ul>

Route planner (Lastmile)

Şölen

<div>
 
 
 &Scedil;&ouml;len, Turkey&rsquo;s pioneering confectionery company
 
 , creates lasting value through innovation, quality, and social impact. With over 35 years of expertise, we offer a diverse portfolio of snacks, children&rsquo;s treats, gifts, and confectionery, all crafted with the highest standards of safety and quality.
 
 
 Our award-winning brands&mdash;including Biscolata, Ozmo, Milango, Boombastic, Luppo, Nutymax, Papita, Chocodans, and Greta&mdash;reach over 120 countries worldwide, partnering with global retail leaders such as Walmart, Walgreens, Aldi, Lidl, and Dollarama. With state-of-the-art production facilities in Gaziantep and Istanbul and a global network of offices and regional directorates, &Scedil;&ouml;len turns innovation and passion into products that delight millions around the world.
 
 
 
 
 
 Qualifications We Are Looking For in This Role
 
 
 <ul>
 <li>
 Fluent in English and Arabic,
 </li>
 <li>
 Bachelor&rsquo;s degree in Industrial Engineering, Business Administration, Supply Chain Management, or a related field,
 </li>
 <li>
 Minimum 8-10 years of experience in supply chain, logistics, or operations roles within FMCG or fast-moving environments,
 </li>
 <li>
 Strong hands-on experience in order management, demand planning, and inventory management,
 </li>
 <li>
 Solid understanding of import/export processes, customs procedures, and regional logistics operations,
 </li>
 <li>
 Experience in working with distributors, 3PL providers, and external logistics partners,
 </li>
 <li>
 Ability to manage multiple priorities in a fast-paced, growth-oriented setup,
 </li>
 <li>
 Strong communication and stakeholder management skills,
 </li>
 </ul>
 
 
 
 
 
 Duties and Responsibilities
 
 
 <ul>
 <li>
 Managing end-to-end order management processes, ensuring accurate, timely, and complete order fulfillment,
 </li>
 <li>
 Planning, monitoring, and optimizing inventory levels to balance service level, working capital, and freshness targets,
 </li>
 <li>
 Coordinating demand forecasts with sales teams and aligning supply plans accordingly,
 </li>
 <li>
 Managing relationships with distributors, warehouses, and logistics service providers to ensure operational excellence,
 </li>
 <li>
 Overseeing inbound and outbound logistics processes, including imports, warehousing, and last-mile distribution,
 </li>
 <li>
 Monitoring supply chain KPIs (order fill rate, stock coverage, inventory turnover, OTIF, etc.) and driving continuous improvement actions,
 </li>
 <li>
 Ensuring compliance with company policies, quality standards, and local regulations,
 </li>
 <li>
 Identifying supply chain risks and proactively developing mitigation plans,
 </li>
 <li>
 Supporting the setup and stabilization of supply chain operations for the newly established Saudi Arabia entity,
 </li>
 <li>
 Preparing regular operational reports and providing insights and recommendations to senior management.
 </li>
 </ul>
 
 
 
 
 Our Values
 
 
 
 
 We Are Passionate About Success
 
 &ndash; We are dedicated to our work for achieving visible, remarkable, and exceptional results. We commit with both our minds and hearts, enjoy the journey, and remain focused on outcomes. We proudly celebrate the successful results we have created with all our stakeholders.
 
 
 
 
 
 We Make a Difference
 
 &ndash; We take moderate risks with courage and don&rsquo;t hesitate to make mistakes. We make a difference in every work we do and add value to society, our consumers, business partners, and employees. We proudly present our superior-quality products to the world and reward our consumers.
 
 
 
 
 
 We Stay Committed to Our Values
 
 &ndash; We act openly, sincerely, honestly, and fairly toward each other, our business partners, and our consumers. We respect the values inherited from the past. We prioritize the reputation of every individual in our value chain and make our decisions with a sense of responsibility toward them.
 
 
 
 
 
 At &Scedil;&ouml;len, we conduct our recruitment processes in a fair and inclusive manner. We do not allow any prejudice or discrimination based on language, religion, ethnicity, race, age, or gender. All our evaluations are carried out based on job fit, objective and measurable criteria, and competency-based interviews.
 
 
 
 
 
 
 For more information regarding the processing of your personal data, please see our Privacy Policy and Clarification Text for Employee Candidate: https://www.solen.com.tr/gizlilik.
 
 
 
 
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Supply Chain Manager

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