arabic-speaking government & sovereign affairs advisor

bim coordinator

logistics manager

e - commerce coordinator

hr coordinator

logistics & distribution manager Jobs in Jeddah

logistics & distribution manager

logistics coordinator

إبراق | IBRAQ

<div>
 
 
 Primary Purpose:
 
 
 
 The E-commerce Coordinator is responsible for supporting and ensuring the smooth execution of daily online operations, from order processing to customer service follow up.
 
 
 This role will focus on managing post order activities, coordinating across departments, resolving order related issues, and maintaining accurate reporting and reconciliation processes.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the online store.
 </li>
 <li>
 Collaborate with inventory and warehouse / demand teams to ensure stock levels.
 </li>
 <li>
 Implement inventory control practices to minimize stockouts or overstocking.
 </li>
 <li>
 Coordinate with shipping companies and courier to manage logistics and delivery performance.
 </li>
 <li>
 Monitor courier performance.
 </li>
 <li>
 Address issues related to shipping delays, lost packages, or complaints.
 </li>
 <li>
 Monitor customer feedback and address complaints promptly.
 </li>
 <li>
 Online Orders Reconciliation Process
 </li>
 <li>
 Customer service-related issues including delayed, missing, or damaged orders.
 </li>
 <li>
 Shipping Companies related issues
 </li>
 <li>
 Inventory level and sales orders monitoring
 </li>
 <li>
 Coordinate with Demand, finance team for online sales and invoices.
 </li>
 <li>
 Regularly prepare operational performance reports (daily, weekly, monthly and yearly).
 </li>
 <li>
 Prepare Finance reports and reconciliation coordinate
 </li>
 <li>
 Fetch order data from ecommerce platforms and Identify Discrepancies.
 </li>
 <li>
 Retrieve Warehouse &amp; Fulfillment Data
 </li>
 <li>
 Fetch Shipping/Delivery Data
 </li>
 <li>
 Identify Discrepancies in invoices and stock.
 </li>
 <li>
 Investigate &amp; Resolve Issues like mismatching and wrong deliveries.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 Education:
 
 
 
 Bachelor&rsquo;s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management.
 
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 Proven 2-3 years of experience in ecommerce operation, preferably in online retail business.
 </li>
 <li>
 Proficiency in Excel, OMS, WMS, ERP systems (Odoo, Oracle, Salla)
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 
 <ul>
 <li>
 Good communication and collaboration skills.
 </li>
 <li>
 Proficient in Microsoft office tools like Excel.
 </li>
 <li>
 Ability to work under pressure and meet deadlines.
 </li>
 <li>
 High attention to detail and ability to multitask.
 </li>
 <li>
 Good verbal and written communication in both Arabic and English.
 </li>
 </ul>
 
 
</div>

E - commerce Coordinator

CMA CGM

<div>
 CMA CGM, Saudi Arabia, is staffed with knowledgeable and motivated industry professionals who work closely with its customers to provide them with the best possible service and high-quality transport of their cargo. As a result of expanding our organization, we are currently looking for a Logistics Officer to join our fast-growing and challenging organization.
 
 Position: Logistics OfficerLocation: Jeddah
 
 Job Overview:The Logistics Officer is responsible for overseeing the movement and management of containers throughout the supply chain. This role collaborates closely with terminal staff, sales teams, and internal departments to ensure operational excellence and customer satisfaction. The ideal candidate will leverage analytical skills to optimize logistics processes and report on key performance indicators. Key Responsibilities:Container Management:Monitor and manage container movements, ensuring accuracy of tracking , documentation and adherence to schedules.Coordinate with terminals for efficient loading and unloading of containers; resolve any issues related to container handling.Daily Reporting:Generate daily reports on container status, movements, and availability to ensure all stakeholders are informed.Maintain accurate records of empty and full container inventory, including discrepancies, maintenance, and repairs.Forecast and Analysis:Collaborate with sales and planning teams to forecast container needs and monitor equipment utilization against forecasts and actuals.Analyze trends in container flows and provide insights for capacity planning.Operational Coordination:Act as a liaison between internal teams and external partners, ensuring that communication is clear and effective.Ensure compliance with company policies and procedures related to container management and logistics operations.Cost Management:Track logistics costs associated with container movements and operations, identifying areas for cost reduction.Prepare monthly reports detailing logistics expenses and variances from budget.Problem Resolution:Quickly address issues related to Long idle, damaged or lost containers, coordinating with the appropriate departments to ensure timely resolution.Investigate and analyze operational issues to develop preventative measures and improve efficiency.Customer Interaction:Respond to inquiries from customers and partners regarding container status, logistics processes, and operational updates.Provide excellent customer service and foster positive relationships with clients and vendors.Skills and Qualifications:Bachelor in Logistics, Supply Chain Management, Business Administration, or similar field.Minimum of 2-4 years of experience in container management or logistics within the shipping or transportation industry.Proficient in Microsoft Office; experience with logistics software (e.g., TMS, EDI) is preferred.Strong analytical skills with a detail-oriented mindset.Excellent verbal and written communication skills.Ability to work independently and as part of a team in a fast-paced environment.Physical Requirements:Ability to visit and conduct business at various terminal and operational locations as needed.
</div>

Logistics Officer

Archirodon Group N.V.

<div>
 
 
 Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance.
 
 
 
 
 
 
 
 We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense &amp; Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor.
 
 
 
 
 
 
 We are constantly growing and are currently looking for an experienced and reliable
 
 Logistics Manager
 
 to join our top qualified and knowledgeable team in our Jeddah Office. The Logistics Manager is responsible for managing the logistics activities globally. He / She will supervise the Logistics team across region, will develop standards, will propose budgets, will manage and improve processes to succeed supply chain efficiency and sustainability.
 
 
 Build towards excellence!
 
 
 
 
 
 
 What you will need to do:
 
 
 <ul>
 <li>
 Cascades down into his organization the company&rsquo;s vision and strategies of his field area.
 </li>
 <li>
 Propose on a yearly basis for Management review and approval a strategic roadmap with Stores main objectives, initiatives, optimization and action plan.
 </li>
 <li>
 Assigns responsibilities within the Logistic team as approved with his Management and as he sees fit to ensure the best possible delivery of his responsibilities.
 </li>
 <li>
 Analyses the financial impact of proposed logistics changes, such as routing, shipping modes or carriers.
 </li>
 <li>
 Collaborates with other departments to integrate logistics with business systems or processes, such as Procurement, Tendering, Stores, RSF&rsquo;s or Project Management.
 </li>
 <li>
 Creates policies or procedures for logistics activities
 </li>
 <li>
 Trains Procurement &amp; Logistics staff in AGNV IMS logistics procedures.
 </li>
 <li>
 Establishes or monitor specific supply chain-based performance measurement systems and implement specific requirements, such as internal reporting or customized transportation metrics.
 </li>
 <li>
 Negotiates with suppliers or customers to improve supply chain efficiency or sustainability.
 </li>
 <li>
 Plans or implements improvements to internal or external logistics systems or processes.
 </li>
 <li>
 Resolve problems concerning transportation, logistics systems, imports or exports, or internal customer issues when escalated to the highest level.
 </li>
 <li>
 Supervises the work of logistics specialists, planners, or schedulers at Site or Regional Level.
 </li>
 <li>
 Analyses all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.
 </li>
 <li>
 Develops risk management programs to ensure continuity of supply in emergency scenarios.
 </li>
 <li>
 Ensures carrier compliance with company policies or procedures for product transit or delivery.
 </li>
 <li>
 Negotiates transportation rates and/or services.
 </li>
 <li>
 Participates in carrier management processes, such as selection, qualification, or performance evaluation.
 </li>
 <li>
 Trains Procurement department personnel in roles or responsibilities regarding global logistics strategies.
 </li>
 <li>
 Reviews regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.
 </li>
 <li>
 Promotes and maintains stores staff job results by recruiting, selecting, scheduling, assigning and mentoring employees.
 </li>
 <li>
 Maintains standards and ensures compliance with of health and safety, hygiene and security.
 </li>
 <li>
 Ensures compliance with respective corporate policies and procedures and local laws and regulations.
 </li>
 <li>
 Complies with Corporate Governance rules, company&rsquo;s systems, -policies and procedures.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BSc or equivalent in logistics, supply chain management or business administration
 </li>
 <li>
 Overall minimum 7-10 years&rsquo; experience in work related field including around five (2) years as Logistics Manager
 </li>
 <li>
 Previous experience in Construction projects is highly desirable specially in KSA.
 </li>
 <li>
 Proven ability to implement process improvement and change initiatives
 </li>
 <li>
 Strong knowledge of supply chain Key Performance Indicators (KPIs)
 </li>
 <li>
 Fluency in the English language (verbal and written)
 </li>
 </ul>
 
 
 
 
 
 Additional information
 
 
 
 
 
 
 Expat package is on the shelf, yet the real joy comes from being a member of smart and passionate teams, within an international leading EPC Group on a mission that matters. We create mega construction projects - literally around the globe - with meaningful impact on the local communities for the years to come. At Archirodon, you will find a proud, productive and human-centric culture, caring for and building on our people and their development!
 
 
 
 
 
 
 Please note that you will be contacted only in case you are shortlisted for an interview. In the meantime, do not hesitate to stay in touch and keep monitoring our open vacancies and our LinkedIn page! Depending on the nature of the position and its associated compliance risk level, a background check on your profile may be carried out.
 
 
 
 
 
 
 
 Rest assured that your application will be treated with strict confidentiality and under all applicable data privacy regulations.
 
 
 
 
</div>

Logistics Manager

Archirodon Group N.V

<div>Company Description 
Archirodon, having earned its reputation as a reliable and respected international contractor for more than a half century in the Engineering, Procurement and Construction (EPC) market, continues to create value to its stakeholders by executing complex EPC projects worldwide, in recognition of its superior standards of performance.
We have an outstanding record in completing major Energy, Marine, Infrastructure and Defense &amp; Security projects around the globe and we pride ourselves on delivering over the years the kind of reliability and trust that the client has the right to expect from a major EPC contractor. 
Job Description 
We are constantly growing and are currently looking for an experienced and reliable Logistics Manager to join our top qualified and knowledgeable team in our Jeddah Office. The l Logistics Manager is responsible for managing the logistics activities globally. He / She will supervise the Logistics team across region, will develop standards, will propose budgets, will manage and improve processes to succeed supply chain efficiency and sustainability.
Build towards excellence/Join our worldwide journey!
What you will need to do:<ul><li>
Cascades down into his organization the company&rsquo;s vision and strategies of his field area.</li><li>
Propose on a yearly basis for Management review and approval a strategic roadmap with Stores main objectives, initiatives, optimization and action plan.</li><li>
Assigns responsibilities within the Logistic team as approved with his Management and as he sees fit to ensure the best possible delivery of his responsibilities.</li><li>
Analyses the financial impact of proposed logistics changes, such as routing, shipping modes or carriers.</li><li>
Collaborates with other departments to integrate logistics with business systems or processes, such as Procurement, Tendering, Stores, RSF&rsquo;s or Project Management.</li><li>
Creates policies or procedures for logistics activities</li><li>
Trains Procurement &amp; Logistics staff in AGNV IMS logistics procedures.</li><li>
Establishes or monitor specific supply chain-based performance measurement systems and implement specific requirements, such as internal reporting or customized transportation metrics.</li><li>
Negotiates with suppliers or customers to improve supply chain efficiency or sustainability.</li><li>
Plans or implements improvements to internal or external logistics systems or processes.</li><li>
Resolve problems concerning transportation, logistics systems, imports or exports, or internal customer issues when escalated to the highest level.</li><li>
Supervises the work of logistics specialists, planners, or schedulers at Site or Regional Level.</li><li>
Analyses all aspects of corporate logistics to determine the most cost-effective or efficient means of transporting products or supplies.</li><li>
Develops risk management programs to ensure continuity of supply in emergency scenarios.</li><li>
Ensures carrier compliance with company policies or procedures for product transit or delivery.</li><li>
Negotiates transportation rates and/or services.</li><li>
Participates in carrier management processes, such as selection, qualification, or performance evaluation.</li><li>
Trains Procurement department personnel in roles or responsibilities regarding global logistics strategies.</li><li>
Reviews regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.</li><li>
Promotes and maintains stores staff job results by recruiting, selecting, scheduling, assigning and mentoring employees.</li><li>
Maintains standards and ensures compliance with of health and safety, hygiene and security.</li><li>
Ensures compliance with respective corporate policies and procedures and local laws and regulations.</li><li>
Complies with Corporate Governance rules, company&rsquo;s systems, -policies and procedures.</li></ul> 

Qualifications 
<ul><li>
BSc or equivalent in logistics, supply chain management or business administration</li><li>
Overall minimum 7-10 years&rsquo; experience in work related field including around five (2) years as Logistics Manager</li><li>
Previous experience in Construction projects is highly desirable specially in KSA.</li><li>
Proven ability to implement process improvement and change initiatives</li><li>
Strong knowledge of supply chain Key Performance Indicators (KPIs)</li><li>
Fluency in the English language (oral and written)</li></ul> 

Additional Information 
Expat package is on the shelf, yet the real joy comes from being a member of smart and passionate teams, within an international leading EPC Group on a mission that matters. We create mega construction projects - literally around the globe - with meaningful impact on the local communities for the years to come. At Archirodon, you will find a proud, productive and human-centric culture, caring for and building on our people and their development!
Please note that you will be contacted only in case you are shortlisted for an interview. In the meantime, do not hesitate to stay in touch and keep monitoring our open vacancies and our LinkedIn page! Depending on the nature of the position and its associated compliance risk level, a background check on your profile may be carried out.
Rest assured that your application will be treated with strict confidentiality and under all applicable data privacy regulations.</div>

Ninja 🥷🏽 نينجا

<div>
 The Transportation Officer at Ninja plays a crucial role in managing and overseeing the logistics associated with the transportation of goods. You will ensure the efficient coordination of transportation activities, maintain compliance with safety regulations, and optimize routing for cost-effective deliveries.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Coordinate transportation activities to ensure timely and efficient movement of goods
 </li>
 <li>
 Monitor and analyze transportation metrics to improve operational efficiency.
 </li>
 <li>
 Collaborate with warehouse teams to ensure accurate dispatch and delivery operations
 </li>
 <li>
 Ensure compliance with transportation regulations and company policies
 </li>
 <li>
 Assist in route planning to minimize costs and improve delivery times
 </li>
 <li>
 Communicate with drivers, suppliers, and customers to address any issues related to transportation
 </li>
 <li>
 Maintain accurate records of transportation activities and documentation
 </li>
 <li>
 Support the Transportation Supervisor in implementing process improvements and policies
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1-3 years of experience in transportation, logistics, or supply chain management
 </li>
 <li>
 Strong organizational and multitasking abilities
 </li>
 <li>
 Knowledge of transportation regulations and safety compliance
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Strong knowledge of FIFO, FEFO, and SLA requirements with the ability to ensure proper shipment sequencing and timely deliveries
 </li>
 <li>
 Ability to work independently and collaboratively in a team environment
 </li>
 <li>
 Diploma or higher in Logistics, Supply Chain Management, or a related field is preferred
 </li>
 </ul>
</div>

Line haul officer

AECOM

<div>Company Description 
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world&rsquo;s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us. 
Job Description 
We are seeking an experienced Crowd Management Expert with a strong engineering background to join our organization in Makkah, Saudi Arabia. In this pivotal role, you will leverage your 10+ years of experience in large-scale urban master plan and high-rise infrastructure projects to plan, coordinate, and execute comprehensive crowd management strategies for large-scale events and operations. The ideal candidate will demonstrate exceptional organizational skills, decisive leadership, and the ability to maintain safety and order in high-volume environments while applying engineering principles to complex logistics challenges. You will work collaboratively with cross-functional teams to ensure seamless operations while prioritizing the safety and well-being of all participants. 
<ul><li>
Develop and implement crowd management plans and protocols for large-scale events, including Hajj and Umrah operations, applying engineering-based risk assessment methodologies from urban infrastructure projects</li><li>
Analyze potential risks and hazards associated with crowd movements and infrastructure capacity constraints, creating data-driven mitigation strategies informed by large-scale project experience</li><li>
Coordinate with security personnel, event staff, emergency response teams, and engineering specialists to ensure effective execution of crowd management procedures across complex operational environments</li><li>
Monitor crowd behavior and flow patterns in real-time using analytical techniques, making quick decisions to prevent congestion and safety issues in high-density settings</li><li>
Conduct regular training sessions for staff on crowd management techniques, emergency procedures, safety protocols, and infrastructure-related operational requirements</li><li>
Establish and maintain communication systems between all operational teams to ensure coordinated responses across multiple zones and infrastructure touchpoints</li><li>
Prepare detailed reports on crowd management operations, incidents, infrastructure performance, and recommendations for process improvements based on engineering best practices</li><li>
Ensure compliance with local regulations, safety standards, engineering specifications, and organizational policies</li><li>
Respond promptly to emergencies and implement contingency plans as needed, drawing on experience managing complex infrastructure projects</li><li>
Collaborate with stakeholders to evaluate event outcomes and refine crowd management strategies for future operations, incorporating lessons learned from large-scale urban development projects</li></ul> 
Qualifications 
<ul><li>
Bachelor's degree in Engineering or related field</li><li>
Minimum 10 years of professional experience in crowd management, event operations, security management, or large-scale project coordination</li><li>
Proven track record of managing large-scale urban master plan projects and high-rise development operations with high-volume attendance and complex logistics</li><li>
Demonstrated expertise in coordinating crowd movements and safety protocols across major infrastructure and event-based projects</li><li>
Strong knowledge of crowd control techniques, safety protocols, and emergency response procedures</li><li>
Experience with Hajj, Umrah, or similar pilgrimage-related crowd management operations (preferred)</li><li>
Excellent analytical and problem-solving skills with the ability to assess complex situations quickly</li><li>
Demonstrated leadership capabilities with experience managing and coordinating multidisciplinary teams</li><li>
Proficiency in risk assessment, mitigation planning, and operational safety management</li><li>
Strong organizational and time management skills</li><li>
Exceptional communication and interpersonal abilities</li><li>
Proficiency in relevant crowd management software, data analysis tools, and project management systems (preferred)</li><li>
Knowledge of Saudi Arabian safety regulations and local operational requirements</li><li>
Ability to remain calm and composed under pressure in high-stress environments</li><li>
Fluency in English; Arabic language skills are preferred</li></ul> 
Additional Information<div></div> 
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&amp;D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients&rsquo; complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you&rsquo;ll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you&rsquo;ve always envisioned. Here, you&rsquo;ll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.</div>

Crowd Management Expert

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

Explore 56+ Logistics coordinator in Jeddah this March. Find roles across top companies and apply now to boost your career.

56 logistics coordinator jobs In Jeddah

E - commerce Coordinator

Logistics Officer

Logistics Manager

Logistics Manager

Line haul officer

Crowd Management Expert

Customer Service Representative – Administrative