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customer care specialist, air logistics Jobs in Jeddah

customer care specialist, air logistics

delivery coordinator

logistics coordinator

H. M. Al Rugaib & Sons Trading Co. - شركة حمد محمد الرقيب و أولاده التجارية

<div>
 Hamad Mohammed Al-Rugaib Company is looking for a
 <strong>
  Delivery Coordinator
 </strong>
 to manage and coordinate daily delivery operations, ensuring efficient scheduling, timely deliveries, and a high level of customer satisfaction. The ideal candidate will work closely with drivers, warehouses, and internal departments to ensure smooth and accurate delivery processes.
 <br/>
 <br/>
 Key Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate and organize daily delivery schedules and assignments.
  </li>
  <li>
   Monitor delivery operations and ensure on-time delivery of orders.
  </li>
  <li>
   Communicate with drivers to provide instructions and resolve delivery issues.
  </li>
  <li>
   Coordinate with warehouse and customer service teams to ensure operational efficiency.
  </li>
  <li>
   Handle customer inquiries related to delivery status and issues.
  </li>
  <li>
   Update delivery data and track orders using internal systems.
  </li>
  <li>
   Prepare reports on delivery performance and operational challenges.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Logistics, Supply Chain Management, or a related field.
  </li>
  <li>
   Previous experience in delivery coordination, logistics, or operations is preferred.
  </li>
  <li>
   Strong computer skills and familiarity with tracking or ERP systems.
  </li>
  <li>
   Ability to work under pressure and manage multiple tasks simultaneously.
  </li>
  <li>
   Strong communication and organizational skills.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent coordination and time management skills.
  </li>
  <li>
   Problem-solving and decision-making abilities.
  </li>
  <li>
   Team player with a flexible and proactive attitude.
  </li>
 </ul>
</div>


Delivery Coordinator

إبراق | IBRAQ

<div>
 <p>
  <strong>
   Primary Purpose:
  </strong>
 </p>
 <p>
  The E-commerce Coordinator is responsible for supporting and ensuring the smooth execution of daily online operations, from order processing to customer service follow up.
 </p>
 <p>
  This role will focus on managing post order activities, coordinating across departments, resolving order related issues, and maintaining accurate reporting and reconciliation processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Accountabilities:
  </strong>
 </p>
 <ul>
  <li>
   Oversee the day-to-day operations of the online store.
  </li>
  <li>
   Collaborate with inventory and warehouse / demand teams to ensure stock levels.
  </li>
  <li>
   Implement inventory control practices to minimize stockouts or overstocking.
  </li>
  <li>
   Coordinate with shipping companies and courier to manage logistics and delivery performance.
  </li>
  <li>
   Monitor courier performance.
  </li>
  <li>
   Address issues related to shipping delays, lost packages, or complaints.
  </li>
  <li>
   Monitor customer feedback and address complaints promptly.
  </li>
  <li>
   Online Orders Reconciliation Process
  </li>
  <li>
   Customer service-related issues including delayed, missing, or damaged orders.
  </li>
  <li>
   Shipping Companies related issues
  </li>
  <li>
   Inventory level and sales orders monitoring
  </li>
  <li>
   Coordinate with Demand, finance team for online sales and invoices.
  </li>
  <li>
   Regularly prepare operational performance reports (daily, weekly, monthly and yearly).
  </li>
  <li>
   Prepare Finance reports and reconciliation coordinate
  </li>
  <li>
   Fetch order data from ecommerce platforms and Identify Discrepancies.
  </li>
  <li>
   Retrieve Warehouse &amp; Fulfillment Data
  </li>
  <li>
   Fetch Shipping/Delivery Data
  </li>
  <li>
   Identify Discrepancies in invoices and stock.
  </li>
  <li>
   Investigate &amp; Resolve Issues like mismatching and wrong deliveries.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <strong>
   Education:
  </strong>
 </p>
 <p>
  Bachelor&rsquo;s degree in E-commerce, Business Administration, Supply Chain Management, Logistics or Operations Management.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience:
  </strong>
 </p>
 <ul>
  <li>
   Proven 2-3 years of experience in ecommerce operation, preferably in online retail business.
  </li>
  <li>
   Proficiency in Excel, OMS, WMS, ERP systems (Odoo, Oracle, Salla)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Good communication and collaboration skills.
  </li>
  <li>
   Proficient in Microsoft office tools like Excel.
  </li>
  <li>
   Ability to work under pressure and meet deadlines.
  </li>
  <li>
   High attention to detail and ability to multitask.
  </li>
  <li>
   Good verbal and written communication in both Arabic and English.
  </li>
 </ul>
 <p>
 </p>
</div>


E - commerce Coordinator

2P Perfect Presentation

<div>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute marketing campaigns and promotional activities aligned with business objectives.
  </li>
  <li>
   Manage social media platforms and digital marketing content to enhance brand visibility.
  </li>
  <li>
   Analyze market trends and competitor activities to recommend improvements.
  </li>
  <li>
   Coordinate shipping, storage, and distribution to ensure timely product delivery.
  </li>
  <li>
   Communicate with suppliers, transporters, and logistics partners for smooth operations.
  </li>
  <li>
   Monitor inventory levels and manage stock to meet customer demand.
  </li>
  <li>
   Prepare and manage documentation related to shipping and customs clearance.
  </li>
  <li>
   Collaborate with sales and other departments to support marketing and logistics needs.
  </li>
  <li>
   Track performance metrics for marketing campaigns and logistics operations, preparing reports for management.
  </li>
 </ul>
 <p>
  <strong>
   Qualifications and Skills:
  </strong>
 </p>
 <ul>
  <li>
   Minimum education: High School Diploma.
  </li>
  <li>
   At least 6 months of relevant work experience in marketing, logistics, or both.
  </li>
  <li>
   Fluent in Arabic (speaking, reading, and writing).
  </li>
  <li>
   Confident and polite communication skills with good spoken abilities.
  </li>
  <li>
   Strong organizational, communication, and analytical skills.
  </li>
  <li>
   Proficiency in Microsoft Office and ERP/logistics software.
  </li>
  <li>
   Ability to multitask, prioritize, and work collaboratively.
  </li>
  <li>
   Ability to work under pressure.
  </li>
 </ul>
</div>


Marketing And Logistic Officer

DP World

<div>
 <p>
  <strong>
   <u>
    Location
   </u>
   : Jeddah, Saudi Arabia
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB PURPOSE:
  </strong>
 </p>
 <p>
  To support the development and enhancement of vendor-based logistics services that contribute to DP World Logistics&rsquo; product offering. The postholder will coordinate with approved service providers to ensure reliable service execution, cost efficiency, and compliance with company standards. Responsible for building the vendor ecosystem as a business enabler and product platform that generates new revenue streams and strengthens service delivery capabilities - as sparring partner to Commercial function boosting market penetration to accomplish (Volume, Revenue, Margins) objectives successfully.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   KEY ACCOUNTABILITIES:
  </strong>
 </p>
 <ul>
  <li>
   Support the implementation of vendor-driven logistics solutions in coordination with Commercial and Operations teams as business partner.
  </li>
  <li>
   Assist in sourcing and onboarding approved vendors (transporters, carriers, NVOCC) following defined evaluation and compliance criteria.
  </li>
  <li>
   Leverage vendor partnerships to introduce new revenue streams, improve margins, and enhance profitability through innovative commercial models.
  </li>
  <li>
   Maintain vendor database and governance records, including contracts, performance reports, licenses, contracts, SOPs and renewal schedules.
  </li>
  <li>
   Support commercial teams with vendor insights, rate updates, and service capabilities that enable conversions
  </li>
  <li>
   Coordinate with internal and external stakeholders to resolve vendor-related and customer-related service issues and drive continuous improvement enabling DPWL to deliver best in class service and surpass Volume, Revenue and Profitability targets.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   SKILLS AND EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain, Logistics, Business Administration, or a related field.
  </li>
  <li>
   Minimum
   <strong>
    6 years
   </strong>
   in logistics or freight forwarding with exposure to vendor coordination or operations.
  </li>
  <li>
   Strong coordination and relationship management skills.
  </li>
  <li>
   Understanding of logistics service models and basic commercial terms.
  </li>
  <li>
   Ability to monitor vendor performance and support improvements.
  </li>
  <li>
   Experience negotiating commercial contracts, SLAs, and pricing structures with external vendors to drive profitability and cost efficiency.
  </li>
  <li>
   Exposure to regional logistics markets (KSA/GCC preferred), including knowledge of transport, warehousing, and value-added services.
  </li>
  <li>
   Background in business development, commercial strategy, or product management within a logistics environment is highly desirable.
  </li>
  <li>
   Effective communicator with experience engaging senior leadership, customers, and external partners.
  </li>
 </ul>
</div>


Executive - Vendor Management

Kuehne+Nagel

<div><div><div><div><b>It's more than a job</b></div></div><p>
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><div><div><div><div>
&lrm;</div>
</div><div><p>The Customer Care Specialist is part of our Customer Care Location team, who are responsible for direct interaction with our customers, proactive customer service, problem solving, customer follow up, interaction with our sales colleagues and equally as important, ensuring that our Operational Care Centers (OCC&rsquo;s) have all of the necessary information to be able to execute on our customer behalf.</p><p>
The Air Logistics Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne + Nagel.</p></div></div><div><div><div><b>
How you create impact</b></div>
</div><div><ul><li>Proactively advise and consult Customers to ensure satisfaction.</li><li>
Monitoring Customer Shipments to provide proactive updates to customers and to solve problems in anticipation of customer complaints.</li><li>
Inclusion and transfer of customer requirements into the KN systems.</li><li>
Creating, refining, and reviewing reports as needed, including performance analysis.</li><li>
Exchange knowledge with the sales and account management teams.</li></ul></div></div><div><div><div><b>
What we would like you to bring</b></div>
</div><div><ul><li>Degree in logistics, supply chain or a similar discipline</li><li>
Minimum 2 years experience in a freight forwarding with a focus on Air Logistics</li><li>
Excellent analytical, organizational and problem solving skills</li><li>
Excellent communication with fluency in English language</li></ul></div></div><div><div><div><b>
What's in it for you</b></div>
</div><div><p>We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.</p></div></div></div><div><div><b>
Who we are</b></div></div><p>
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.</p><p>
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.</p><p>
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.</p></div></div><div></div>

Customer Care Specialist, Air Logistics

<div><p>Have you ever imagined to be part of one of the biggest food companies in the world?</p>
<p>Nourish life is our commitment. This is not limited to food production &ndash; it extends to projects, initiatives and causes we embrace. In order to deliver quality products, we have a team dedicated to innovating every day. We have more than 100,000 employees worldwide. A large team that has a global vision, without leaving aside the local needs.</p>
<p>Each member of our team is important to make BRF one of the largest food companies in the world. We are guided by values that serve as a compass for our work. Ethics in all actions, transparency in our value chain and innovation are non-negotiable points for us.</p>
<p>Come and join us to be part of this food giant!</p>
<p>BRF values and promotes an inclusive and diverse culture. We consider persons with disabilities for all our opportunities.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><p>
1. Request to procurement and/or supplier to send all mandatory documents for clearance prior to the arrival of the goods and check if the documents are correct and valid for KSA authorities (customs, SFDA, etc) and ensure to receive the same prior to any inbound in Green Field Factory/3PL warehouse</p>
<p>
2. Plan the arrivals of the containers/trucks (from local or port/airport) and inform all the stake holders regarding the offloading plan</p>
<p>
3. Monitor the ETA (estimated time of arrival) of the materials and plan the offloading accordingly</p>
<p>
4. Inform the cost forecast of importation cost for proper creation of PO conditions/provision</p>
<p>
5. Coordinate with the local, regional &amp; international suppliers about the import procedures</p>
<p>
6. Monitor provision x actual amount of import conditions allocated to the inventories a promote the adjustment always when necessary</p>
<p>
7. Implement the corporate policies of Quality Assurance of the products in all the steps of the logistics processes</p>
<p>
8. Plan and manage the weekly operation projection (stock, inbound) in order to plan the proper resources with antecedence</p>
<p>
9. Inform in advance and in a clear way to the service providers regarding the deliveries in Green Field/3PL Warehouse</p>
<p>
10. Give support for all import process, giving priorities for cost reduction and/or requirements requested by other departments or department members</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Academic Background</b></h2>
</div><div><ul><li>Bachelor&rsquo;s degree in Business Administration, logistics or related areas</li>
</ul></div></div></div><p>
Stay tuned on our Website to be aware about all the job opportunities we have!</p></div>

Import Analyst

KONE

<div><p><i>Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency by putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
</i></p><p></p><p><b><i>It's time to make a move. Join our flow.
</i></b></p><p></p><p>We are looking for a <b>Team Leader - Materials Management </b>, who ensures that installation sites fully comply with KONE standards. The role involves proactively identifying and resolving issues to prevent interruptions to installation activities, including effective communication with customers when required. The Team Leader is accountable for delivering right first-time quality through safe working methods and best practices.
</p><p>Team Leader - Materials Management is responsible for the planning, procurement, storage, and distribution of elevator components, spare parts, and safety equipment, ensuring uninterrupted production and field maintenance operations.
</p><p></p><p><b><i>What will you do?
</i></b></p><p></p><ul><li><b>Inventory Control &amp; Accuracy: </b>Maintaining accurate inventory records for, and managing, all storage locations, including reconciliation of errors, and conducting cycle counts.
</li><li><b>Component Storage &amp; Handling: </b>Ensuring all equipment (controllers, door equipment, hoist machines) is stored in accordance with OEM requirements, including long-term preservation, and overseeing offsite storage yards.
</li><li><b>Logistics &amp; Distribution: </b>Managing the receipt of materials from suppliers, inspecting incoming goods, and organizing the safe, timely distribution of components to job sites or production lines.
</li><li><b>Supplier Coordination: </b>Working closely with suppliers on correct documentation for materials received and managing returns.
</li><li><b>Team Leadership: </b>Supervising, training, and certifying material handlers and forklift operators.
</li></ul><p></p><p><b><i>Are you the one?
</i></b></p><p></p><ul><li>Diploma in Engineering or ITI/Vocational Certification in Electrical, Electronics, Automation, or a related field
</li><li>5-10+ years of experience in procurement, materials planning, or warehouse operations, preferably in manufacturing or construction.
</li><li>Proficiency with storage systems (SAP &amp; Excel),
</li><li>strong knowledge of inventory management.
</li><li>Ability to read blueprints or technical specifications.
</li><li>Proficient in both English and Arabic, with excellent verbal and written communication skills.
</li></ul><p></p><p><i>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
</i></p><p></p><p>Read more on <i>www.kone.com/careers</i></p></div>

Team Leader - Materials Management

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