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Sephora

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Retail Manager
</div><div><h3 class="jobSectionHeader">Profile
</h3>POSITION PURPOSE: As Retail Manager, you will be responsible for the people, standards, customer experience, financial and operational management of stores in your area of accountability, and responsible to support, coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.
Build, develop and implement store and area plans to maximise sales and KPIs performance 
KEY ACCOUNTABILITIES
<ul><li>Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
</li><li>Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
</li><li>To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan.
</li>Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME 
<li>
</li></ul>Performance, Productivity &amp; Results Management
<ul><li>Leads teams, translating area performance objectives into store sales and KPI targets
</li><li>Monitor, report on performance KPIs and identify areas/store/leadership improvements
</li><li>Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
</li><li>Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
</li><li>Build the Beauty Playground of the Future &ndash; through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
</li><li>Implement agreed Sephora Retail priorities and drive commercial success
</li><li>Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
</li>Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams 
<li>
</li></ul>Management of Store Operations: Retail Operations
<ul><li>Back of house organization, compliant with all SEPHORA policies and procedures
</li><li>Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
</li><li>Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
</li><li>Recruit and develop exceptional people
</li><li>Optimize and oversee operations to ensure productivity and efficiency
</li>Ensure compliance with company&rsquo;s policies and operational guidelines 
<li>
</li></ul>Store Merchandising and Standards
<ul><li>Ensure that SEPHORA&rsquo;s merchandising concepts are set up and always maintained.
</li><li>Store standards of cleanliness and security are maintained.
</li>Ensure key product launches and initiatives are fully supported. 
<li>
</li></ul>Customer and People
<ul><li>Define, build, and follow up on people development plans in partnership with training and education
</li><li>Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
</li><li>Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
</li>Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate 
<li>
</li></ul>KPIs and deliverables
<ul><li>Accountable to deliver all agreed sales and KPI targets for area of responsibility
</li><li>Exceed monthly sales turnover vs agreed budget
</li><li>Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
</li><li>Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
</li><li>Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
</li><li>Shrinkage and the level of stock by store, meet company Audit results &gt;85%
</li><li>Deliver agreed company measures in both Happy App and LOvemeter &gt;80%
</li><li>Exceed agreed annual company employee satisfaction target
</li>Define, build, and follow up on people development plans in partnership with training and education 
<li>
</li></ul>Brand and Culture
<ul><li>Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
</li><li>Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
</li><li>Support in the roll out of relevant retail projects
</li><li>Gatekeeper of retail communications and data to area and store teams
</li></ul>SKILLS AND EXPERIENCE
<ul><li>You have a Degree in Business or Administration.
</li><li>You have experience in Customer Experience.
</li><li>Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket
</li><li>Comprehensive beauty Industry knowledge, up to date on trends and latest products
</li><li>Competent in Microsoft office, you have knowledge in PowerPoint &amp; Excel
</li><li>You have experience in Leadership &amp; transversal management skills
</li><li>You have Commercial background and ME market awareness
</li><li>You have Excellent communication skills
</li>You are Flexibility, adaptability &amp; creativity 
<li>
</li></ul>PERSONALITY
<ul><li>High achievement drive, ability, and desire to drive change, team player and confident to work alone
</li><li>Embraces change, seizes opportunities, leads from the front
</li><li>You have high level of energy, enthusiasm, and motivation
</li><li>You fully understand the business needs and adapt to all requirements of a fast-paced environment.
</li><li>You can collaborate, connect, and build relationships with store teams, Rrea Managers and different support teams within Sephora Middle East HQ.
</li><li>You have a Minimum of 6-8 years&rsquo; experience in sales, operations and/or services within the beauty/retail/hospitality industry
</li><li>You are an English speaker (Arabic is a plus)
</li><li>You have a valid driving license
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">SEPHORA
 
MAISON
 
</h2><div>Sephora&rsquo;s stores offer passionate beauty fans across the world a privileged freedom to touch and test products since 1969.
 
The House provides a superior selection of quality products and always keeps pace with the latest trends.
 
The house is built upon the exceptional talents of its beauty professionals who create a perfect environment for adventurous clients who want to experiment and learn.
 
With the innovative range of products in the Sephora Collection, its distinctive stores and bold commitment to new ideas, the House is always able to surprise and delight its clients.
 
At every touch point with its clients, in store and online, Sephora provides an unconventional approach which has made it the most loved beauty community in the world.</div></div></div></div></div></div></div>

Retail Manager

Damas Jewellery LLC

<div>About the company:
Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery' varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.
Website: http://www.damasjewellery.com (http://www.damasjewellery.com/)
Principle Accountabilities:
<ul><li>Design, develop, and deliver comprehensive training programs for new and existing sales staff, focusing on jewellery product knowledge, sales techniques, customer engagement, and brand values.</li><li>
Conduct training sessions in both classroom and Online, to ensure sales team members are equipped with the necessary skills to excel in their roles.</li><li>
Deliver In-Store training and In-class coaching session to existing staff across the Kingdom</li><li>
Collaborate with the management team to identify training needs, gaps in knowledge, and areas for improvement within the sales team.</li><li>
Stay up to date with the latest industry trends, market dynamics, and product offerings to provide accurate and relevant training content.</li><li>
Develop training materials, including presentations, training manuals, and interactive exercises, to support effective learning and retention.</li><li>
Implement assessment tools and evaluations to measure the effectiveness of training programs and identify areas for further improvement.</li><li>
Provide individual coaching and feedback to sales associates to help them improve their sales techniques, customer interactions, and product knowledge.</li><li>
Organize and lead role-playing exercises, simulations, and on-the-job training sessions to reinforce learning outcomes.</li><li>
Collaborate with product managers, marketing teams, and other stakeholders to ensure alignment between training content and product strategies.</li><li>
Continuously evaluate and refine training methodologies to adapt to changing market trends and sales strategies.</li><li>
Monitor sales team performance post-training, identify areas of ongoing development, and provide targeted support as needed.</li><li>
Assist in the onboarding process for new sales team members, ensuring a smooth transition into their roles.</li><li>
Maintain accurate records of training activities, attendance, and performance metrics.</li></ul>
Minimum Requirement Qualifications
Education:
<ul><li>Graduate with specialization in HR/Training</li><li>
Additional certification in Training &amp; Development/CRM is an advantage.</li><li>
HRD/GIA Certification is a plus</li></ul>
Experience:
3-5 years of similar experience in large organizations of which at least 1-2 years should have been in the retail sector.
Core Competencies / Skills :
<ul><li>Proficiency in MS Office</li><li>
Multitasking abilities</li><li>
Excellent command in English</li><li>
Excellent Presentation skills</li><li>
Creative thinking</li><li>
Strong communication and presentation skills, with the ability to engage and inspire learners at all levels</li><li>
Proficiency in creating training materials using various tools such as PowerPoint, video content, and e-learning platforms</li><li>
Excellent interpersonal skills to establish rapport with sales team members and foster a positive learning environment</li><li>
Detail-oriented with the ability to analyze training data and make data-driven recommendations for improvement</li><li>
Strong organizational skills and the ability to manage multiple training initiatives simultaneously</li><li>
Flexibility to adapt training content and methods based on the unique needs of individual learners</li><li>
Professional demeanor, embodying the brand values and customer service standards of the company</li><li>
Willingness to travel to different retail locations as required</li><li>
Excellent knowledge of E-Learning techniques</li></ul></div>

Retail Sales Trainer

Damas Jewellery

<div>
 
 About The Company
 
 
 
 Damas Jewellery is the leading jeweller in the Middle East with its foundation dating back to 1907. Headquartered in Dubai, United Arab Emirates, Today it operates 150 stores across the GCC and employs more than 1200 people. Over 40 prestigious international brands are part of Damas Jewellery&rsquo; varied portfolio alongside its own branded in-house collections, offering customers a wide range of designs suited to all occasions.
 
 
 
 Website:
 
 http://www.damasjewellery.com
 
 
 
 Principle Accountabilities
 
 
 
 <ul>
 <li>
 Design, develop, and deliver comprehensive training programs for new and existing sales staff, focusing on jewellery product knowledge, sales techniques, customer engagement, and brand values.
 </li>
 <li>
 Conduct training sessions in both classroom and Online, to ensure sales team members are equipped with the necessary skills to excel in their roles.
 </li>
 <li>
 Deliver In-Store training and In-class coaching session to existing staff across the Kingdom
 </li>
 <li>
 Collaborate with the management team to identify training needs, gaps in knowledge, and areas for improvement within the sales team.
 </li>
 <li>
 Stay up to date with the latest industry trends, market dynamics, and product offerings to provide accurate and relevant training content.
 </li>
 <li>
 Develop training materials, including presentations, training manuals, and interactive exercises, to support effective learning and retention.
 </li>
 <li>
 Implement assessment tools and evaluations to measure the effectiveness of training programs and identify areas for further improvement.
 </li>
 <li>
 Provide individual coaching and feedback to sales associates to help them improve their sales techniques, customer interactions, and product knowledge.
 </li>
 <li>
 Organize and lead role-playing exercises, simulations, and on-the-job training sessions to reinforce learning outcomes.
 </li>
 <li>
 Collaborate with product managers, marketing teams, and other stakeholders to ensure alignment between training content and product strategies.
 </li>
 <li>
 Continuously evaluate and refine training methodologies to adapt to changing market trends and sales strategies.
 </li>
 <li>
 Monitor sales team performance post-training, identify areas of ongoing development, and provide targeted support as needed.
 </li>
 <li>
 Assist in the onboarding process for new sales team members, ensuring a smooth transition into their roles.
 </li>
 <li>
 Maintain accurate records of training activities, attendance, and performance metrics.
 
 
 </li>
 </ul>
 
 Education
 
 
 
 
 Minimum Requirement Qualifications
 
 
 
 <ul>
 <li>
 Graduate with specialization in HR/Training
 </li>
 <li>
 Additional certification in Training &amp; Development/CRM is an advantage.
 </li>
 <li>
 HRD/GIA Certification is a plus
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 3-5 years of similar experience in large organizations of which at least 1-2 years should have been in the retail sector.
 
 
 
 Core Competencies / Skills
 
 
 
 <ul>
 <li>
 Proficiency in MS Office
 </li>
 <li>
 Multitasking abilities
 </li>
 <li>
 Excellent command in English
 </li>
 <li>
 Excellent Presentation skills
 </li>
 <li>
 Creative thinking
 </li>
 <li>
 Strong communication and presentation skills, with the ability to engage and inspire learners at all levels
 </li>
 <li>
 Proficiency in creating training materials using various tools such as PowerPoint, video content, and e-learning platforms
 </li>
 <li>
 Excellent interpersonal skills to establish rapport with sales team members and foster a positive learning environment
 </li>
 <li>
 Detail-oriented with the ability to analyze training data and make data-driven recommendations for improvement
 </li>
 <li>
 Strong organizational skills and the ability to manage multiple training initiatives simultaneously
 </li>
 <li>
 Flexibility to adapt training content and methods based on the unique needs of individual learners
 </li>
 <li>
 Professional demeanor, embodying the brand values and customer service standards of the company
 </li>
 <li>
 Willingness to travel to different retail locations as required
 </li>
 <li>
 Excellent knowledge of E-Learning techniques
 </li>
 </ul>
</div>

Apparel Group

<div>
 
 Job Description
 
 
 
 
 Objective:
 
 
 
 <ul>
 <li>
 Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
 </li>
 <li>
 Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
 </li>
 <li>
 End to end store responsibility in absence of Store Manager
 </li>
 <li>
 Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
 </li>
 <li>
 Provide feedback to the Store Manager and Area Manager with regards to employees and products.
 
 
 </li>
 </ul>
 
 Key Responsibility:
 
 
 
 <ul>
 <li>
 Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
 </li>
 <li>
 Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
 </li>
 <li>
 Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
 </li>
 <li>
 Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
 </li>
 <li>
 Ensure the brand and company&rsquo;s policies and procedures are adhered by all the staff at all the times
 </li>
 <li>
 Regularly audits own store administration and resolve any issues
 </li>
 <li>
 Manage the daily roaster, leave and grievances of the retail staff
 </li>
 <li>
 Maintain the visual merchandising standards at the stores all the time as per set VM standards
 </li>
 <li>
 Promote the Club Apparel Loyalty Program of the company for repeat sales
 </li>
 <li>
 Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
 </li>
 <li>
 Ensure awareness and vigilance at all times of security in the store without any negligence
 </li>
 <li>
 Must be updated about the various brands of the group for suggestive selling to the customers
 </li>
 <li>
 End to end store responsibility in absence of Store Manager
 </li>
 <li>
 Must be physically fit to stand for extended hours and heavy lifting
 
 
 </li>
 </ul>
 
 Desired Experience:
 
 
 
 The ideal Store Supervisor in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving &amp; exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.
</div>

Supervisor

Oskar Group

Job Title: Account Manager &ndash; Electronics RetailLocation: Saudi Arabia Experience Required: Minimum 5 Years in Retail Sales (Electronics, Gadgets, Accessories, Home Appliances)Job SummaryWe are looking for a highly motivated and experienced Account Manager to oversee key retail accounts, build strong client relationships, and drive sales growth in the electronics sector. The ideal candidate must have solid experience in gadgets, mobile accessories, home appliances, and consumer electronics, with a proven ability to manage B2B clients and achieve sales targets.Key Responsibilities<ul><li>Manage and grow assigned retail accounts across Saudi Arabia.</li><li>Build long-term relationships with buyers, store managers, and distribution partners.</li><li>Monitor product performance, stock levels, and sales movements across key accounts.</li><li>Develop sales strategies to increase visibility and sales of electronic products.</li><li>Negotiate contracts, pricing, promotions, and listing agreements.</li><li>Coordinate with marketing and supply chain teams for timely product launches and replenishments.</li><li>Conduct regular market visits to ensure product display standards and promotional activities.</li><li>Analyse sales data and prepare monthly/quarterly reports for management.</li><li>Resolve customer issues and ensure excellent post-sales support.</li><li>Identify new business opportunities and channels to expand market reach.</li></ul>Requirements<ul><li>Minimum 5 years of experience in retail sales/account management within the electronics industry.</li><li>Strong knowledge of gadgets, accessories, home appliances, and consumer electronics.</li><li>Proven track record of meeting and exceeding sales targets.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong analytical ability and experience handling sales reports.</li><li>Valid Saudi driving license (preferred).</li><li>Ability to travel within the Kingdom.</li></ul>Preferred Skills<ul><li>Experience working with major retailers (Jarir, Extra, Lulu, Carrefour, etc.).</li><li>CRM or ERP system knowledge.</li><li>Strong problem-solving and relationship-building skills.</li><li>Arabic language skills (advantage).</li></ul>Job Types: Full-time, PermanentPay: &#65020;5,000.00 - &#65020;10,000.00 per monthApplication Question(s):<ul><li>How many years of experience do you have in electronics retail sales or account management?</li><li>Have you previously handled key accounts such as Jarir, Extra, Lulu, Carrefour, or other major retailers in Saudi Arabia?</li><li>Do you have experience managing product categories like gadgets, mobile accessories, and home appliances?</li><li>Have you managed promotions, in-store branding, or product display activities?</li><li>Age &amp; Nationality?</li></ul>

Account Manager

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Area Manager | MAF LifeStyle | operations
 
 
 
 Role Summary
 
 
 
 The Area Manager is responsible for leading and developing store teams in alignment with brand and company strategy, overseeing operations, driving sales, controlling costs, and ensuring top-tier retail standards to deliver an exceptional customer experience. providing managerial direction for the success of the stores, and provides the customer with an &lsquo;outstanding&rsquo; shopping experience.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure sales and operational goals and expectations are achieved through regular monitoring.
 </li>
 <li>
 Responsible for ensuring that store managers and their staff keep stores to the highest possible standards, are well organized and properly merchandised at all times.
 </li>
 <li>
 chieve sales targets through a proactive commercial agenda, developing and planning new business initiatives that drive overall sales and business improvement.
 </li>
 <li>
 Monitor cash flows, sales performance, inventory control, cash sales receipts and operating records.
 </li>
 <li>
 Responsible for ensuring that all customer service initiatives are in place, resolving issues quickly and courteously
 </li>
 <li>
 Guide the Store Managers to ensure the key priority targets and goals in customer service are consistently achieved.
 </li>
 <li>
 Monitor stock control to ensure store shrink is within company guidelines to protect company property and assets.
 </li>
 <li>
 Provide critical analytical feedback on store performance at the weekly / monthly trade reviews together with the Brand Director.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school certificate
 </li>
 <li>
 Qualification in Retail related field is an added advantage
 </li>
 <li>
 7+ years&rsquo; experience in retail operations with minimum 3 years in Store Management role
 </li>
 <li>
 English proficiency
 </li>
 </ul>
</div>

Area Manager

Basala LTD

<div>
 
 
 
 About the role :
 
 
 
 
 
 
 The Showrooms Sales and Operations Manager is responsible for all daily operations in the showrooms, as well as directly managing the staff and sales.
 
 
 
 
 Tasks and Job Description:
 
 
 
 
 1. Sales Management: Setting sales goals, tracking performance, and implementing strategies to meet targets, with a focus on leveraging the unique selling points of showroom-displayed products.
 
 
 2. Team Leadership: Hiring, training, and leading sales staff to ensure deep product knowledge, proficiency in live demonstrations, and effective communication of high-touch items' value and features.
 
 
 3. Customer Service: Delivering exceptional service, including personalized product demonstrations, detailed product information, and after-sales support, to make the showroom experience memorable and tailored to individual customer needs.
 
 
 4. Inventory Management: Managing inventory specific to showroom models, including display items and ensuring a seamless process for ordering products demonstrated.
 
 
 5. Financial Management: Monitoring financial performance, focusing on sales conversion rates from demonstrations and the effectiveness of promotional events within the showroom.
 
 
 6. Marketing and Promotions: Designing promotional activities and events for the showroom to attract potential customers and enhance brand visibility, in collaboration with marketing teams to create compelling narratives around the showroom experience.
 
 
 7. Store Presentation and Merchandising: Optimizing the showroom layout for product demonstration and customer interaction, highlighting features and benefits through strategic display arrangements.
 
 
 9. Customer Feedback and Market Trends: Collecting feedback from showroom visitors to improve the demonstration experience and stay ahead of market trends with the latest and most sought-after products.
 
 
 10. Showroom Events and Demonstrations: Organizing special events, product launches, and live demonstrations to engage customers and generate excitement around new products.
 
 
 11. Technology Integration: Implementing technology to enhance the showroom experience, including VR demos, interactive displays, or online tours, for an immersive product experience.
 
 
 12. Partnerships and Collaborations: Establishing relationships with manufacturers, designers, and other partners to showcase exclusive products or host events in the showroom.
 
 
 
 
 
 13. Operations Manual Development: Creating a comprehensive operations manual for the brand, detailing all aspects of showroom management, sales processes, customer service protocols, and staff training to ensure consistency and excellence across all locations.
 
 
 
 
 
 14. Software and Tools Development: Developing and integrating software and tools within the showroom to support sales and internal marketing efforts. This includes CRM systems, sales tracking tools, digital product catalogues, and interactive customer engagement platforms to streamline operations and enhance the buying experience.
 
</div>

Retail Sales Manager

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Retail Manager

Retail Sales Trainer

Retail Sales Trainer

Supervisor

Account Manager

Area Manager

Retail Sales Manager