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factory engineering manager Jobs in Istanbul

factory engineering manager

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manufacturing manager

Abdi Ibrahim Pharmaceuticals

<div>
 <p>
  Abdi &Idot;brahim Global Pharm, the Kazakhstan affiliate of Abdi &Idot;brahim, is seeking a highly qualified Production Manager to lead and oversee all production operations at our site in
  <strong>
   Almaty
  </strong>
  . The role will be based in Almaty and requires a strong, results-oriented leader who can drive operational excellence, ensure full compliance with GMP and regulatory standards, and promote continuous performance improvement in a dynamic manufacturing environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead and supervise all production operations to ensure timely, efficient, and high-quality output.
  </li>
  <li>
   Ensure full compliance with GMP, HSE requirements, and company SOPs across all production activities.
  </li>
  <li>
   Manage production teams across multiple shifts, maintaining workforce efficiency, discipline, and a strong safety culture.
  </li>
  <li>
   Collaborate closely with Planning, Quality Assurance, Maintenance, and Engineering teams to meet production targets and minimize downtime.
  </li>
  <li>
   Ensure optimal workload distribution across all production areas and efficient use of equipment and personnel.
  </li>
  <li>
   Track, analyze, and optimize key production KPIs such as yield, OEE, waste, and batch cycle times.
  </li>
  <li>
   Support technology transfer, scale-up, and validation activities for new products in collaboration with R&amp;D and technical teams.
  </li>
  <li>
   Complies with quality system documentation requirements, analyzes causes of nonconformities, and participates in implementing corrective and preventive actions.
  </li>
  <li>
   Drive continuous improvement initiatives using Lean and operational excellence tools.
  </li>
  <li>
   Contribute to production budgeting, capacity planning, and resource optimization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Pharmacy, Chemical Engineering, or a related scientific/technical field.
  </li>
  <li>
   Minimum 8 years of pharmaceutical production experience
  </li>
  <li>
   Strong knowledge of GMP standards and experience in regulated pharmaceutical manufacturing environments.
  </li>
  <li>
   Strong leadership, communication, and team management skills.
  </li>
  <li>
   Strong know &ndash; how of pharmaceutical production technologies (granulation, compression, coating, mixing, filling, packaging, etc.).
  </li>
  <li>
   Ability to manage multi-shift operations and drive team performance.
  </li>
  <li>
   Fluency in English both written and spoken; knowledge of Russian is an asset.
  </li>
 </ul>
 <p>
 </p>
</div>


Production Manager - Kazakhstan

adidas

<p></p><div><div><div><div><div><div><div><div><p>PURPOSE:</p></div><br>
<ul><li>Key player in Sourcing in driving Sourcing&rsquo;s vision to be the Most Agile, Most Competitive, Most Digitalized &amp; Cleanest Supply Base in the industry.</li></ul>
<ul><li>Drive day-to-day together with functional counterparts on Planning, Development, Production Management, Engineering &amp; Manufacturing Innovation, Costing, SEA, Materials (End-To-End) for specific country or assignment.</li></ul>
<div><p>
KEY RESPONSIBILITIES:</p></div><br>
<ul><li>Independently manage all production, quality, production availability and manufacturing efficiency and escalate critical issues and drive discussion to mitigate impact and achieve resolution.</li></ul>
<ul><li>Manage relationship with factory management in applying the right resources, processes, tools, strategy to achieve operation excellence.</li></ul>
<ul><li>Rollout and implement adidas best practices and directions to the responsible factories.</li></ul>
<ul><li>Influence factory production/ quality middle management and drive change to achieve production objectives.</li></ul>
<ul><li>Make day to day decisions within defined scope through exceptional management by balancing risks, and with support on complex issues.</li></ul>
<ul><li>Validate and confirm T1 capacity offer and follow up on availability performance when there is a constrain.</li></ul>
<ul><li>Support sampling process for product development as prescribed by current process (i.e., Proto Sample to Size Set Sample).</li></ul>
<ul><li>Collaborate with Tier1s on quality of virtual &amp; physical sample meets adidas standards and reflect design intent.</li></ul>
<ul><li>Carry out Direct Development audits at key milestones together with Development Manager.</li></ul>
<ul><li>Collaborate on identifying Create to Value (CTV) opportunities.</li></ul>
<ul><li>Drive feedback loop from production to development - sharing improvement areas/best practices/risks to improve future development.</li></ul>
<ul><li>Provide input on development to production digitalized handover package to ensure complete and smooth transition to bulk production.</li></ul>
<ul><li>Role model leadership to foster a culture of Diversity Equity &amp; Inclusion that strives for an inclusive workplace.</li></ul>
<div><p>
KEY RELATIONSHIPS:</p></div>
<ul><li>Global Sourcing</li></ul>
<ul><li>Headquarter (HQ) laboratory &ndash; factory laboratories.</li></ul>
<ul><li>Product Operations</li></ul>
<ul><li>Other Global Functions Teams: Social and Environmental Affairs / Government Affairs</li></ul>
<ul><li>External stakeholders: Sourcing Suppliers</li></ul>
<div><p>
KNOWLEDGE, SKILLS, AND ABILITIES:</p></div>
<ul><li>Independently ability to identify issues, analyse facts and make correct decisions regarding complex production issues without undermining any required standards.</li></ul>
<ul><li>Strong presentation, negotiation, influencing, interpersonal and communication skills.</li></ul>
<ul><li>Strong leadership skills and ability to work in multidimensional teams.</li></ul>
<ul><li>Fluent in English (written and spoken)</li></ul>
<ul><li>Strong MS Office Skills</li></ul>
<div><p>
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:</p></div>
<ul><li>University degree in product creation or related areas</li></ul>
<ul><li>Minimum 5+ years of work experience in similar positions.</li></ul>
</div></div></div></div></div><div><div><div><p>AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE&rsquo;S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.</p><p>
</p><ul><p>COURAGE: Speak up when you see an opportunity; step up when you see a need..</p>
<p>OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.</p>
<p>INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.</p>
<p>TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.</p>
<p>INTEGRITY: Play by the rules. Hold yourself and others accountable to our company&rsquo;s standards.</p>
<p>RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.</p></ul></div><br>
<p></p>
</div></div><div><div><div><div><br>
<b>AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
</b><br>
<br>
<b>&ndash; CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU &ndash;
</b><br>
<br>
<b>BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.</b><br>
<b>
</b></div></div></div></div></div><div><div><div><div><div><div>JOB TITLE:
<div>Manager, Sourcing Operations (Istanbul)
</div></div></div></div></div></div><div><div><div><div>BRAND:
</div></div></div></div><div></div><div><div><div><div>LOCATION:
<div>Istanbul
</div></div></div></div></div><div><div><div><div>TEAM:
<div>Supply Chain &amp; Sourcing
</div></div></div></div></div><div><div><div><div>STATE:
<div>Ista
</div></div></div></div></div><div><div><div><div>COUNTRY/REGION:
<div>TR
</div></div></div></div></div><div><div><div><div>CONTRACT TYPE:
<div>Full time
</div></div></div></div></div><div><div><div><div>NUMBER:
<div>537482
</div></div></div></div></div><div><div><div><div>DATE:
<div>Nov 18, 2025</div></div></div></div></div></div></div>

Manager, Sourcing Operations (Istanbul)

Reckitt

<div>
 We are Reckitt
 <br/>
 <br/>
 Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.
 <br/>
 <br/>
 Supply
 <br/>
 <br/>
 Our supply chain is the backbone of our business. It's how we get our trusted products to people all over the world, safely and efficiently. And it's our talented and passionate teams that make this happen. If you're looking for a career in supply chain, there's no better place to be than Reckitt. We offer a variety of exciting opportunities in all areas of the supply chain, from planning and procurement to manufacturing and logistics. You could join our Global Supply Planning team to develop and implement our global supply strategy, or work with our Procurement Centre of Excellence team to negotiate and manage our supplier relationships. Our Manufacturing Excellence team help us improve the efficiency, quality and safety of our manufacturing operations, and our Logistics Excellence team develop new and innovative ways to distribute our products to customers.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Dive into a pivotal position at Reckitt, where you'll craft the future of sustainable packaging. As a Factory Engineering Manager, you'll integrate innovation with strategy, leaving your mark across a tapestry of brands. This role isn't just a job &mdash; it's a journey across different sites, a learning odyssey that enriches your professional canvas while steering our markets towards greener horizons.
 <br/>
 <br/>
 Your responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Ensure the site remains compliant against internal financial controls and polices. Any identified gaps must be worked on as a priority and closed within the agreed period of time.
  </li>
  <li>
   Lead the Engineering Projects / Capex team to deliver sustained value to the business.
  </li>
  <li>
   Engage with suppliers to build Projects resource external to the site ensuring resource muscle to react to &lsquo;seasonal&rsquo; demands YOY.
  </li>
  <li>
   Delivery of capex spend to agreed Plan / FC commitments
  </li>
  <li>
   Complete masterplan assessment using EPCM and provide timeline of next steps to support masterplan development.
  </li>
  <li>
   Drive engagement and improvements on the new capex process
  </li>
  <li>
   Support the centralised Engineering team to develop standardised templates and procedures to ensure a standardised approach across Reckitt Engineering
  </li>
  <li>
   Prepare and present governance updates to senior leaders routinely and for key milestone updates
  </li>
  <li>
   Drive the preparation of Business Case Alignment with cross functional input in readiness for the monthly BCA reviews
  </li>
  <li>
   Share best practice across the other Reckitt sites through Communities of Practice and other forums / groups.
  </li>
  <li>
   Prepare and lead Capex Compliance audits for the site.
  </li>
  <li>
   Update and monitor monthly Capex KPI&rsquo;s and develop plans to address and improve any KPI&rsquo;s which are off track.
  </li>
  <li>
   Develop and support delivery of the site E&amp;S training programme, which will deliver compliance, understanding, knowledge and wider impact on E&amp;S delivery.
  </li>
  <li>
   Monitors progress against project schedules and budgets; recommends allocation of resources as required to deliver targets.
  </li>
  <li>
   Align team objectives to support the wider business / corporate objectives
   <br/>
   <br/>
  </li>
 </ul>
 The experience we're looking for
 <br/>
 <br/>
 <ul>
  <li>
   Either Degree in Engineering or related subject with 3-5 years&rsquo; experience in industry
  </li>
  <li>
   3-5 years&rsquo; experience in a FMCG operation, preferably in an environment such as Pharmaceutical, Hygiene or Food.
  </li>
  <li>
   High capability and capacity to manage complex situations with multiple stakeholders
  </li>
  <li>
   Proven Project management experience in this level of projects
  </li>
  <li>
   Demonstrate experience of leading programs and teams from concept to execution
  </li>
  <li>
   Knowledge and understanding of Pharmaceutical / Hygiene manufacturing and packaging operations and facilities.
  </li>
  <li>
   Strong IT &amp; Data Analysis skills including familiarity with ERP Systems, Microsoft 2016, Power BI &amp; open to use of new software applications.
   <br/>
   <br/>
  </li>
 </ul>
 The skills for success
 <br/>
 <br/>
 Supply Chain Management, Business Partnership, Collaboration and partnership building, Relationship Management, Business accumen, Productivity management, Improve business processes, Advanced Analytics, Data Analytics, Supply Chain Planning, Logistics Management.
 <br/>
 <br/>
 What we offer
 <br/>
 <br/>
 With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way. We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally. We have a range of other benefits in line with the local market. Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes. For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results. You will be rewarded in line with Reckitt's pay for performance philosophy.
 <br/>
 <br/>
 Equality
 <br/>
 <br/>
 We recognise that in real life, great people don't always 'tick all the boxes'. That's why we hire for potential as well as experience. Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you. All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law.
</div>


Factory Engineering Manager

Danone

<div>About the job
<p>
Danone T&uuml;rkiye is looking for a talented colleague for the <b>&quot;Senior Plant Manager, Hendek &quot;</b><b> </b>position. Take this opportunity to GROW together!</p><br>
<p></p>
<p>
In this role, <b>you will lead end-to-end manufacturing operations</b> for the <b>water plant,</b> <b>reporting directly to the Head of Industrial, North Cluster.</b> You will ensure full compliance with product quality, food safety, and workplace safety standards while acting as a strategic partner to cross-functional teams and industrial stakeholders. Through the application of best practices, you will drive operational excellence, secure consistent product performance, and optimize resource allocation across the facility.</p><br>
<p></p>
<p><b>
In this role you will:</b></p><br>
<p></p>
<ul><li>Ensure full compliance with all applicable Compliance, Quality, Food Safety, and Workplace Safety requirements across all industrial operations; guarantee that all procedures, work instructions, and legal obligations are effectively implemented, maintained, and continuously updated.</li></ul>
<ul><li>Foster a safe working environment aligned with local regulations, striving for zero accidents by promoting a strong safety culture through continuous coaching on safety behaviors, routines, and mindset.</li></ul>
<ul><li>Ensure that finished products are manufactured consistently in line with defined standards, delivered on time, and aligned with consumer expectations. Collaborate closely with the technical team and other factories to apply best practices and harmonize standards.</li></ul>
<ul><li>Design and manage workforce development programs aimed at ensuring operational flexibility of both workforce and assets. Maintain a strong focus on material availability, finished goods quality, and on-time delivery through optimal resource planning and allocation.</li></ul>
<ul><li>Ensure that planning, implementation, and required maintenance activities are in place to enhance manufacturing efficiency and minimize unplanned breakdowns.</li></ul>
<ul><li>Lead and embed a culture of continuous improvement and employee involvement. Champion operational excellence and actively support team performance.</li></ul>
<ul><li>Provide timely feedback, feedforward, and coaching to individuals and teams to support their development and to achieve both individual and organizational objectives.</li></ul>
<ul><li>Develop and implement projects and procedures aimed at reducing operating costs and improving total productivity, and ensure effective control and sustainability of these processes.</li></ul>
About you
<ul>
<li><p>Bachelor&rsquo;s degree in Engineering</p></li>
<li><p>Proven experience in managing complex and large teams</p></li>
<li><p>Strong background in change management and project management, working effectively with cross-functional teams</p></li>
<li><p>Excellent communication skills with the ability to engage at all organizational levels and manage key stakeholder expectations</p></li>
<li><p>Result-oriented mindset with strong analytical thinking</p></li>
<li><p>Demonstrated ability to empower teams, motivate them, and support capability development</p></li>
<li><p>Experience working in unionized environments</p></li>
<li><p>Experience in large-scale CAPEX projects, particularly in automation</p></li>
<li><p>Experience leading safety improvement programs in environments with significant blue-collar workforce</p></li>
<li><p>Proficiency in MS Office applications and SAP</p></li>
<li><p>Fluency in Turkish &amp; English.</p></li>
</ul>
About us
<p><b>
Being a Danoner means that you create your own working experience.</b></p>
<ul>
<li>You could design your own way of working with our hybrid working model.</li>
<li>Our head office is in Ata&#351;ehir.</li>
<li>You could decide your daily 8-hours of working period within our flexible-working hours practice.</li>
<li>We know that you will have home expenses during home office days. So, Danone supports you for your expenses with an allowance as well!</li>
<li>Summers are flexible here! You could work fully remote for 4 weeks during July and August.</li>
<li>We also enjoy Fridays during summer period between July and August by finishing our works by 15:00 and enjoy the rest of the day and starting the weekend earlier.</li>
<li>Danone offers various types of leave days to support Danoners&rsquo; work-life balance and well-being. We have a wide variety of leave types, such as in your first year 5 days of &quot;Im New in Danone Leave&quot;; 1 day of &quot;My Future is Good Leave&quot; for our social responsibility activities. These options cater to different aspects of employees' lives and needs, reflecting the company's commitment to not only professional growth but also personal and social responsibilities.</li><br>
</ul>
<p>We are proud to promote diversity and equal opportunity within our teams. We believe that our differences will make a difference, and that an inclusive work environment will drive our growth as a company, as a team, and as individuals. We will therefore consider all implementations* by fostering an inclusive work culture where everyone can feel at home.<br>
<br>
All nominations will be considered regardless of origin, background, religion, sex, sexual orientation, age, gender identity, disability.<br>
<br>
<b>Working with us</b> is about being able to do things your way. The way you work, the way you develop, the way you progress,<b> i</b><b>t&rsquo;s all up to you.</b><br>
<br>
Working here, you&rsquo;ll need to enjoy a fast-paced environment, a little complexity and challenging tasks but it is packed with opportunities. You will work for some of the best-known brands in the world, such as Activia, Danone, Danino, Danette, Aptamil, Bebelac, Hayat, and S&#305;rma, and we absolutely guarantee that you can just be yourself.<br>
<br>
<b>Be innovative and entrepreneurial and the impact you could make might just amaze you</b>. Join our movement for a healthier world. <b>One Planet One Health BY YOU.</b></p><br>
<p></p>
<p>
At Danone T&uuml;rkiye, inspired by our <b>B Corp</b> journey, we continuously challenge ourselves to improve and measure our social and environmental impact. This journey inspires us to constantly challenge ourselves, measure what truly matters, and create long-term value &mdash; not just for our business, but for our people, partners, communities, and future generations. <b>If you&rsquo;re looking to grow your career with purpose, you&rsquo;re in the right place.</b></p><p><br>
<b>
What We Offer</b><br>
<br>
This is a visible position within the company, we offer opportunities where you can grow your expertise and have an end-to-end responsibility to drive &quot;change&quot; &amp; &quot;growth&rdquo;. You will have a chance to experience 360 ways of working with multiple stakeholders. We develop talents and growth potential to enable strong career development for our employees.</p><br>
<p></p>
<p><b>
What&rsquo;s next?</b></p>
<p>
Visit our website www.danone.com to discover more about us and to find out how you could be part of it all!</p>
<p><b>
#LI-TU</b></p></div>

Senior Plant Manager, Hendek

Michael Page

<div>
 <p>
  We are seeking an experienced Foreign Trade Operations Manager to oversee logistics operations within the industrial/manufacturing industry. This role, based in Istanbul, requires expertise in managing international trade processes and ensuring compliance with regulations.
 </p>
 <p>
  <strong>
   Client Details
  </strong>
 </p>
 <p>
  This is a well-established company in the industrial/manufacturing sector, known for its commitment to delivering high-quality products and services. Operating with a mid-sized team, the company focuses on efficiency and excellence in its logistics operations.
 </p>
 <p>
  <strong>
   Description
  </strong>
 </p>
 <ul>
  <li>
   Oversee daily execution of import activities, ensuring timely and compliant process flow
  </li>
  <li>
   Act as operational interface with customs brokers, suppliers, banks, and regulatory institutions
  </li>
  <li>
   Monitor transactional costs and drive improvements for import-related expenditures
  </li>
  <li>
   Maintain, store, and track all import documentation in line with audit requirements
  </li>
  <li>
   Lead incentive-linked procurement procedures, with full accountability for opening/closing files under Inward Processing Regime
  </li>
  <li>
   Build strong cross-functional collaboration with Procurement, Logistics, Finance, Production, and other internal stakeholders
  </li>
 </ul>
 <p>
  <strong>
   Profile
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree from related departments
  </li>
  <li>
   Minimum 5 years of manager level experience in foreign trade or import operations
  </li>
  <li>
   Prior exposure to a production/manufacturing organization is considered a strong advantage
  </li>
  <li>
   Deep familiarity with customs legislation, import regulations &amp; end-to-end operational cycles
  </li>
  <li>
   Proven experience with Inward Processing Regime is required
  </li>
  <li>
   Strong organizational capability, stakeholder coordination, and persuasive communication skills
  </li>
  <li>
   Professional level command of English
  </li>
 </ul>
 <p>
  <strong>
   Job Offer
  </strong>
 </p>
 <p>
  This role offers the opportunity to grow within the industrial/manufacturing industry while working in a supportive and professional environment in Istanbul. If you meet the requirements and are ready to take on this exciting challenge, we encourage you to apply today!
 </p>
</div>


Foreign Trade Manager

Bureau Veritas

<p></p><div><div><p>Job Description:</p><br>
<p></p><ul><li>
Organizes or participates to the mission (documents review, preparing audit program and logistics, identifying and planning resources, managing team of auditors),</li><li>
Conducts the audit (opening meeting, conducting individual interviews, preparing preliminary report, conducting closing meeting),</li><li>
Follows up actions after the audit (analysis of corrective actions, non-conformities, if required advice to certification committee, transmission of final report),</li><li>
Follows up certification (audit planning in the respect of the contract),</li><li>
Contributes to know-how exchange (gives internal training, evolution of audit practices, changes in legal norms),</li><li>
Shall perform other tasks and duties related to his position as assigned by his first line manager,</li></ul><p></p><p><br>
Requirements:</p><br>
<p></p><ul><li>
Bachelor&rsquo;s degree in Engineering,</li><li>
Master degree (business or engineering or assimilate) or significant experience of domain,</li><li>
Proficiency in the English Language.</li><li>
Minimum 5 years experience in the field of manufacturing processes (Preferred industries ; Metal production, Industrial machinery or plastic equipment manufacturing)</li></ul></div></div><p></p>

LEAD AUDITOR

Ormco

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Work/responsibilities regularly span multiple job families within this job group. May provide customer support, handle incoming orders, verify customer purchase order accuracy, confirm purchase order with customer, resolve discrepancies, and provide technical support. This job family is intended to accommodate 1) jobs whose accountabilities span two or more job families within the job group; 2) jobs that are not covered by a defined job family within the job group; 3) managerial roles spanning more than one family that are not broad enough in scope and impact to be assigned to the Business Unit/General Management job family within the Management job group.
 <br/>
 <br/>
 <strong>
  Job Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Job Title: Customer Support Specialist &ndash; Spark, T&uuml;rkiye
  <br/>
  <br/>
 </strong>
 <strong>
  Reports to: Country Sales Manager &ndash; Spark Turkey
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Istanbul, Turkey
  <br/>
  <br/>
 </strong>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As we launch Spark, one of Envista&rsquo;s fastest-growing orthodontic brands, in Turkey, we are looking for a Customer Support Specialist who will play a pivotal role in ensuring seamless coordination between our sales, manufacturing, logistics, and customer teams.
 <br/>
 <br/>
 This position is the key operational link between our manufacturing units, country sales team, and customers (orthodontists and dental clinics). The successful candidate will be responsible for handling all order processing, delivery coordination, invoicing, and shipment tracking, ensuring a smooth and efficient end-to-end customer experience.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Order &amp; Delivery Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and process customer orders in SAP, ensuring accurate data entry and timely invoicing.
  </li>
  <li>
   Prepare and issue delivery notes and invoices in alignment with manufacturing schedules and customer requirements.
  </li>
  <li>
   Liaise with the manufacturing teams across different countries to confirm order status, production timelines, and shipment readiness.
  </li>
  <li>
   Coordinate with UPS and other logistics partners to arrange and track deliveries to doctors and clinics.
  </li>
  <li>
   Monitor and update customers regarding shipment progress, expected delivery dates, and any potential delays.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Customer Communication &amp; Support
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Serve as the primary contact point for Turkish doctors and clinics on all order-related and shipment inquiries.
  </li>
  <li>
   Communicate fluently in English and Turkish with both internal teams and external stakeholders.
  </li>
  <li>
   Provide proactive updates and problem-solving to ensure customer satisfaction and on-time delivery performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  SAP &amp; Data Administration
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain and update accurate records in SAP ERP, ensuring all transactions are aligned with company policies.
  </li>
  <li>
   Generate regular reports on order status, invoicing, delivery performance, and issue resolution metrics.
  </li>
  <li>
   Support the implementation of process improvements in order handling, billing accuracy, and logistics coordination.
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   <br/>
  </li>
 </ul>
 <strong>
  Cross-functional Collaboration
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  <br/>
 </strong>
 <ul>
  <li>
   Work closely with the Country Sales Manager, Digital Sales Specialists, and Clinical Support teams to align customer communication and service expectations.
  </li>
  <li>
   Collaborate with regional and global manufacturing teams to optimize order-to-delivery processes.
  </li>
  <li>
   Ensure compliance with company policies, documentation standards, and regulatory requirements for product delivery and invoicing.
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   <br/>
  </li>
 </ul>
 <strong>
  Qualifications &amp; Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Supply Chain, Logistics, or a related field.
  </li>
  <li>
   2&ndash;4 years of experience in customer support, logistics coordination, or order management, ideally in a manufacturing or healthcare-related company.
  </li>
  <li>
   Fluency in English and Turkish (both written and verbal) is mandatory.
  </li>
  <li>
   Proven SAP proficiency (minimum 80%) in order processing, invoicing, and logistics modules.
  </li>
  <li>
   Strong organizational, analytical, and problem-solving skills.
  </li>
  <li>
   Excellent communication and coordination abilities with a high level of attention to detail.
  </li>
  <li>
   Ability to work under pressure and manage multiple priorities while maintaining accuracy and professionalism.
  </li>
  <li>
   This position is based out of Istanbul, T&uuml;rkiye.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience in the dental, medical device, or healthcare industry is an advantage.
  </li>
  <li>
   Familiarity with ERP and CRM systems.
  </li>
  <li>
   Knowledge of logistics documentation, customs procedures, or import/export coordination.
  </li>
  <li>
   A proactive mindset with a customer-first approach and commitment to continuous improvement.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Us
  <br/>
  <br/>
 </strong>
 At Envista, we are shaping the future of dental innovation. As part of the Spark launch in Turkey, you will be joining a pioneering team that combines cutting-edge orthodontic technology with a mission to deliver exceptional service and patient outcomes. This is a unique opportunity to be part of an exciting new chapter for one of our fastest-growing brands.
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 <br/>
 <strong>
  Operating Company
  <br/>
  <br/>
 </strong>
 Ormco
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 <br/>
 Ormco is a global leader and innovator of high-quality orthodontic products and solutions, including brackets and wires. For more than 60 years, our team has partnered with the orthodontic community to help create over 20 million smiles in more than 140 countries. We build trusted relationships. Each one is rooted in respect and understanding. We take that approach when we help orthodontists achieve their clinical and practice management objectives. We take the same approach when we help our team bring their personal best to work each day, ready to make a difference and reach their full potential.
 <br/>
 <br/>
 Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
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Customer Support Specialist – Spark Türkiye

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