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customer service executive - network operations & support Jobs in Riyadh

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Tasheel Law Firm

<p><b>Job Title: </b>IT Support Engineer</p><p><b>Job Type: </b>Full-time</p><p><b>Reports to:</b> IT Manager / SDM</p><p><b>Job Overview:</b></p><p>We are seeking a skilled IT Support Engineer to provide technical support for hardware, software, and network issues in a business environment. The ideal candidate will troubleshoot IT problems, manage user accounts, and assist with system administration while ensuring efficient service delivery and high user satisfaction.</p><p><b>Key Responsibilities:</b></p><ul><li>Provide 1st/2nd-line support for hardware (laptops, printers), software (Windows/MacOS, O365), and basic network issues (Wi-Fi, VPN).</li><li>Install, configure, and troubleshoot end-user devices, applications, and Active Directory tasks (password resets, permissions).</li><li>Deploy licensed software, ensuring compliance, and train users on new tools/systems.</li><li>Manage tickets (logging, prioritization, escalation) via ITSM tools with full documentation.</li><li>Assist with onboarding (email setup, access to shared drives/printers).</li><li>Support server administration (Windows/Linux), patching, and security configurations.</li><li>Assist with backup/disaster recovery, network infrastructure (routers, switches), and LAN/Wi-Fi troubleshooting.</li><li>Document system/network changes and maintain knowledge base.</li><li>Collaborate on hardware/software rollouts with minimal disruption.</li></ul><p><b>Qualifications:</b></p><ul><li>Education: Bachelor&rsquo;s in IT/Computer Science or equivalent experience.</li><li>Experience: 3+ years in IT support (hardware, software, networking, and server administration).</li><li>Strong communication skills in Arabic and English.</li></ul><p><b>Technical Skills:</b></p><ul><li>Expertise in troubleshooting Windows/MacOS, mobile devices, and desktop hardware</li><li>Expertise in O365, Google Workspace, and enterprise applications support</li><li>Hands-on experience with Active Directory, network resources (shared drives/printers), and basic server administration (Windows/Linux)</li><li>Knowledge of networking fundamentals (Wi-Fi, VPN, LAN, DNS, DHCP) and remote support tools</li><li>Familiarity with virtualization (VMware/Hyper-V), cloud platforms (AWS/Azure), and monitoring tools</li><li>Understanding of backup solutions, disaster recovery, and system patching processes</li></ul><p><b>Soft Skills:</b></p><ul><li>Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.</li><li>Ability to prioritize tasks, multitask effectively, and maintain composure while delivering quality support in fast-paced environments</li></ul><p><b>Certifications (Preferred):</b></p><ul><li>ITIL Foundation certification</li><li>CompTIA A+, Network+, Server+ or similar IT support certifications.</li><li>Microsoft Certifications (MCSA, Azure Fundamentals or similar).</li><li>Google Workspace (GWS) Fundamentals Certification.</li><li>Cisco Certified Network Associate (CCNA) or equivalent networking certification.</li><li>Linux+ or similar system administration certifications</li></ul><p>Job Type: Full-time</p>

IT Support Engineer

Giza Systems EG

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><ul><li>Monitor network performance and identify potential issues.</li>
<li>Analyze network logs and alerts to troubleshoot problems.</li>
<li>Maintain network documentation, including network diagrams and configuration files.</li>
<li>Diagnose and resolve network connectivity and performance issues.</li>
<li>Troubleshoot network hardware and software problems.</li>
<li>Provide technical support to end-users.</li>
<li>Configuring and Troubleshooting Network on Customer Sites</li>
<li>Initial Configuration of Firewall and policies.</li>
<li>Create and Manage Site-to-Site VPN connection.</li>
<li>Understanding Level Designs</li>
<li>Network support often requires 24/7 coverage, so shift work may be necessary.</li>
<li>On-Call Responsibilities Being on call to respond to urgent network issues outside of regular working hours may be required.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Personal Skills</b></h4>
<p></p><div><ul><li>Strong Team Management Skills.</li>
<li>Excellent communication, interpersonal and negotiation skills.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent presentation skills.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Technical Skills</b></h4><br>
<p></p><div><div><br>
<ul><li>0-1 years of experience
</li><li>Proficiency in network troubleshooting and problem-solving techniques.
</li><li>Knowledge of network security concepts and best practices.
</li><li>Strong communication and interpersonal skills.
</li><li>Ability to work independently and as part of a team.
</li></ul>
Relevant network certifications (e.g., CCNA, CCNP) are preferred.</div></div><br>
<p></p>
<h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in Engineer, computer science, Information Technology, or a related field.</p></div></div><p></p>
<br><div><h4 class="jobSectionHeader"><b>Job Details</b></h4>
<div><div>Job Location</div>
<div>Riyadh, Saudi Arabia</div>
</div><div><div>Company Industry</div>
<div>IT Services</div>
</div><div><div>Company Type</div>
<div>Employer (Private Sector)</div>
</div><div><div>Job Role</div>
<div>Engineering</div>
</div><div><div>Job Division</div>
<div>Giza Arabia<br>
General</div></div></div>
<br><div><h4 class="jobSectionHeader"><b>Preferred Candidate</b></h4>
<div><div>Career Level</div>
<div>Entry Level</div>
</div><div><div>Years of Experience</div>
<div>Min: 0 Max: 1</div>
</div><div><div>Residence Location</div>
<div>Saudi Arabia</div>
</div><div><div>Nationality</div>
<div>Saudi Arabia</div></div></div>

Operations and Maintenance – Network Engineer

Astek Middle East

<div>
 <p>
  <strong>
   NOC Engineer Job Description
  </strong>
 </p>
 <p>
  responsible for ensuring the stability, integrity, and efficient operation of the network infrastructure. This includes monitoring systems, identifying issues, and executing timely resolutions to maintain optimal performance and uptime.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Monitor network performance using specialized tools and dashboards
  </li>
  <li>
   Respond to alerts and incidents, providing first-line support and escalating when necessary
  </li>
  <li>
   Troubleshoot hardware and software issues across routers, switches, firewalls, and servers
  </li>
  <li>
   Document incidents, resolutions, and performance metrics for continuous improvement
  </li>
  <li>
   Collaborate with cross-functional teams including system engineers and IT support
  </li>
  <li>
   Participate in 24/7 shift rotations to ensure continuous coverage
  </li>
  <li>
   Assist in network upgrades, configuration changes, and preventive maintenance
  </li>
  <li>
   Ensure compliance with security protocols and operational standards
  </li>
 </ul>
 <p>
  <strong>
   Required Skills &amp; Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Strong understanding of networking protocols (TCP/IP, DNS, DHCP)
  </li>
  <li>
   Experience with network monitoring tools (e.g., SolarWinds, Nagios, Zabbix)
  </li>
  <li>
   Familiarity with ticketing systems ( BMC, ITSM, ServiceNow, Jira)
  </li>
  <li>
   Basic scripting knowledge (Python, Bash) for automation tasks
  </li>
  <li>
   Excellent problem-solving , analytical skills and documentation.
  </li>
  <li>
   Strong communication and collaboration skills to work with other IT teams.
  </li>
  <li>
   Incident &amp; Change Management: Follow ITIL best practices for incident response, change management, and service request handling in addition to Root Cause analysis.
  </li>
  <li>
   Familiar with Virtualization technology and cloud platforms (VMware, Nutanix and Azure).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Education: Bachelor&rsquo;s degree in computer science, Information Technology, or equivalent experience
  </li>
  <li>
   Experience: 2+ years of experience as NOC Engineer in enterprise IT environments, with proven experience in Network and infrastructure monitoring.
  </li>
  <li>
   Certifications: CCNA, or equivalent.
  </li>
 </ul>
 <p>
 </p>
</div>


Network Operations Center Engineer

Tata Communications

<div><ul><li><b>Service Support &amp; Troubleshooting
</b></li><ul><li><b>Provide Level 1 support for telecom voice, data, and IP-based services.
</b></li><li><b>Diagnosing &amp; follow up network, transmission, and switching-related incidents within SLA.
</b></li><li><b>Work closely with teams for escalations and root cause analysis.
</b></li><li><b>Collaborate with internal and external stakeholders to deliver customer-focused outcomes.
</b></li><li><b>Provide expertise in vendor and third-party management to support service delivery.
</b></li></ul><li><b>Customer &amp; Stakeholder Support
</b></li><ul><li><b>Interface with cross-functional teams (NOC, Data center, field operations) to ensure seamless service support.
</b></li><li><b>Provide detailed reports on incidents, problem resolution, and service performance.
</b></li></ul><li><b>Process &amp; Documentation
</b></li><ul><li><b>Maintain accurate documentation of network diagrams, configurations, and incident reports.
</b></li><li><b>Contribute to the knowledge base and best practices for faster resolution.
</b></li><li><b>Ensure adherence to ITIL processes (Incident, Problem, Change Management).
</b></li><li><b>Prepare technical documentation, reports, and operational guidelines.
</b></li></ul><li><b>Continuous Improvement
</b></li><ul><li><b>Analyze recurring issues and propose permanent solutions.
</b></li><li><b>Participate in compliance checks and network optimization initiatives.</b></li></ul></ul></div>
<br><b>Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications</b>

Hosuk Travel

<div><p>Hosuk Travels is seeking a skilled and dependable IT Support Engineer to manage and support the company&rsquo;s IT systems at our Riyadh office. This role ensures smooth daily IT operations and timely technical assistance within the travel and tourism environment.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Provide technical support for hardware, software, and network-related issues</li>
<li>Install, configure, and maintain desktops, laptops, printers, and peripherals</li>
<li>Troubleshoot system, application, and connectivity problems</li>
<li>Manage user accounts, email systems, and access permissions</li>
<li>Ensure regular system updates, backups, and antivirus protection</li>
<li>Support LAN, Wi-Fi, and basic network infrastructure</li>
<li>Maintain IT asset inventory and documentation</li>
<li>Coordinate with external vendors for IT services and repairs</li>
<li>Support travel and booking software systems</li>
<li>Ensure compliance with IT security policies and company standards</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>Diploma or bachelor&rsquo;s degree in Information Technology or a related field</li>
<li>2&ndash;4 years of experience in IT support or a similar role</li>
<li>Strong knowledge of Windows OS, basic networking, and troubleshooting</li>
<li>Familiarity with servers, data backups, and cybersecurity practices</li>
<li>Experience supporting CRM or travel management systems is an advantage</li>
<li>Good communication and problem-solving skills</li>
<li>Ability to manage multiple support requests efficiently</li>
</ul>
<p>Hosuk Travels offers a professional and collaborative working environment with opportunities to enhance technical skills and career growth. If you are an experienced IT Support Engineer seeking a role in <b>Riyadh</b>, we encourage you to apply and join our team.</p></div>

Redington Middle East

<div>
 <p>
  <strong>
   Role Overview
  </strong>
 </p>
 <p>
  We are seeking a
  <strong>
   Junior Security Engineer
  </strong>
  to work on-site with a customer, supporting the deployment, operation, and optimization of
  <strong>
   network and application security solutions
  </strong>
  . This role suits hands-on engineers with a solid
  <strong>
   network security foundation
  </strong>
  and exposure to
  <strong>
   WAF, WAAP, or API security technologies
  </strong>
  , who are eager to grow in application and API security.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Assist in the
   <strong>
    deployment, configuration, and day-to-day operation
   </strong>
   of security solutions including
   <strong>
    Firewalls, WAF/WAAP, Server Load Balancers, and API Security platforms
   </strong>
  </li>
  <li>
   Work with technologies such as
   <strong>
    Imperva, F5, Cequence
   </strong>
   , or equivalent security tools
  </li>
  <li>
   Support the onboarding of
   <strong>
    applications and APIs
   </strong>
   into security platforms
  </li>
  <li>
   Monitor network and application security traffic, alerts, and events, and assist with
   <strong>
    initial analysis and escalation
   </strong>
  </li>
  <li>
   Support
   <strong>
    policy tuning and rule optimization
   </strong>
   to reduce false positives and improve security effectiveness
  </li>
  <li>
   Collaborate closely with customer
   <strong>
    Network, Security, and DevOps teams
   </strong>
   in an on-site environment
  </li>
  <li>
   Follow established
   <strong>
    runbooks and procedures
   </strong>
   and assist with documentation and knowledge transfer
  </li>
  <li>
   Act as an
   <strong>
    on-site technical support resource
   </strong>
   , working under the guidance of senior security engineers
  </li>
 </ul>
 <li>
 </li>
 <p>
  <strong>
   Required Skills &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Experience in
   <strong>
    Network Security, Application Security, or Security Operations
   </strong>
  </li>
  <li>
   Hands-on experience deploying or operating
   <strong>
    Firewalls, WAF/WAAP, Load Balancers, or API Security tools
   </strong>
  </li>
  <li>
   Strong understanding of
   <strong>
    networking fundamentals
   </strong>
   (L4&ndash;L7, TCP/IP, DNS, HTTP/HTTPS, TLS)
  </li>
  <li>
   Basic knowledge of
   <strong>
    API concepts
   </strong>
   such as REST, JSON, and authentication mechanisms
  </li>
  <li>
   Experience working in
   <strong>
    Linux-based environments
   </strong>
  </li>
  <li>
   Ability to analyze
   <strong>
    logs, traffic flows, and security alerts
   </strong>
   for troubleshooting and support
  </li>
 </ul>
 <p>
 </p>
</div>


Junior Security Engineer

Explore 1172+ Network support engineer in Riyadh this March. Find roles across top companies and apply now to boost your career.

1172 network support engineer jobs In Riyadh

IT Support Engineer

Operations and Maintenance – Network Engineer

Network Operations Center Engineer

Customer Service Executive - Network Operations & Support

Customer Service Executive - Network Operations & Support

IT Support Engineer

Junior Security Engineer