executive assistant

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administrative assistant Jobs in Istanbul

administrative assistant

assistant

office assistant

altınoluk

B&uuml;y&uuml;yen &ccedil;ağrı merkezi operasyonumuzda g&ouml;rev alacak, işe alım s&uuml;re&ccedil;lerini etkin şekilde y&ouml;netebilecek, iletişim becerileri g&uuml;&ccedil;l&uuml; ve sonu&ccedil; odaklı bir İnsan Kaynakları Uzmanı arıyoruz.İş Tanımı<ul><li>&Ccedil;ağrı merkezi pozisyonları i&ccedil;in işe alım s&uuml;re&ccedil;lerini u&ccedil;tan uca y&ouml;netmek.</li><li>Kariyer platformlarında ilan yayınlamak ve aday havuzunu oluşturmak.</li><li>Adaylarla telefon ve online m&uuml;lakatlar ger&ccedil;ekleştirmek.</li><li>Uygun adayları ilgili y&ouml;neticilere y&ouml;nlendirmek ve s&uuml;reci takip etmek.</li><li>İşe giriş evrak s&uuml;re&ccedil;lerini koordine etmek.</li><li>G&uuml;nl&uuml;k ve haftalık işe alım raporlarını hazırlamak.</li><li>Aday deneyimini olumlu ve profesyonel şekilde y&ouml;netmek.</li></ul>Aranan Nitelikler<ul><li>Kariyer platformlarını aktif kullanabilen ve aday araştırması yapabilen.</li><li>G&uuml;&ccedil;l&uuml; iletişim, ikna ve m&uuml;lakat becerilerine sahip.</li><li>Planlama, organizasyon ve takip y&ouml;n&uuml; kuvvetli.</li><li>MS Office programlarını etkin kullanabilen.</li><li>Home office &ccedil;alışmaya uygun bilgisayar, sessiz &ccedil;alışma ortamı ve stabil internet bağlantısına sahip.</li></ul>&Ccedil;alışma Şekli<ul><li>%100 Home Office</li><li>Tam zamanlı</li></ul>Sunulan İmkanlar<ul><li>Sabit maaş</li><li>Uzaktan &ccedil;alışma imk&acirc;nı</li><li>Eğitim ve gelişim desteği</li><li>Kariyer gelişim fırsatları</li><li>Dinamik ve b&uuml;y&uuml;yen bir ekipte &ccedil;alışma fırsatı</li></ul>İşe alım s&uuml;re&ccedil;lerinde fark yaratacağına inanıyor, doğru yetenekleri ekibimize kazandırmak i&ccedil;in bizimle &ccedil;alışmak istiyorsan başvurunu bekliyoruz.Maaş: aylık 28.075,00TRY veya &uuml;zeriWork Location: Remote

İnsan Kaynakları Uzmanı (Home Office)

MesaÇelik

Dış cephe işleri yapan Firmamız b&uuml;nyesinde &ccedil;alışacak Office AutoCAD bilen veya &ouml;ğrenime a&ccedil;ık.Şantiyeleri gezecek iş takibi yapabilecek yeni projeleri &ouml;l&ccedil;&uuml;lendirme metraj &ccedil;alışması ve g&ouml;r&uuml;şmelere katılma gibi işleri &uuml;stlenebilecek seyahat engeli olmayan gelişime a&ccedil;ık eleman alınacaktır.Maaş: aylık 50.000,00TRY veya &uuml;zeriWork Location: Hybrid remote in İstanbul Anadolu

Mimar veya tekniker alımı

Saide Group

<div>
 
 Saide Group Yenibosna Genel Merkez &Idot;hracat Departman&inodot;nda g&ouml;revlendirmek &uuml;zere &Idot;hracat Operasyon Uzman&inodot; aray&inodot;&scedil;&inodot;m&inodot;z bulunmaktad&inodot;r.
 
 
 
 
 
 Aran&inodot;lan &ouml;zellikler;
 
 <ul>
 <li>
 &Idot;hracat operasyon s&uuml;re&ccedil;lerine h&acirc;kim,
 </li>
 <li>
 G&uuml;mr&uuml;k mevzuat&inodot;, d&inodot;&scedil; ticaret prosed&uuml;rleri ve kurallar&inodot;na dair bilgi sahibi,
 </li>
 <li>
 Kon&scedil;imento, fatura, paketleme listesi, men&scedil;e &scedil;ahadetnamesi, sigorta belgeleri gibi ihracat evraklar&inodot;n&inodot;n haz&inodot;rlanmas&inodot;nda deneyimli,
 </li>
 <li>
 Nakliye t&uuml;rleri (deniz, hava, kara) ve ta&scedil;&inodot;ma organizasyonu konusunda pratik deneyim sahibi,
 </li>
 <li>
 &Idot;hracat beyannamesi a&ccedil;&inodot;l&inodot;&scedil; s&uuml;re&ccedil;lerine h&acirc;kimiyet (g&uuml;mr&uuml;k m&uuml;&scedil;avirleriyle koordinasyon).
 </li>
 <li>
 Ekip &ccedil;al&inodot;&scedil;mas&inodot;na ve esnek &ccedil;al&inodot;&scedil;ma saatlerine uyumlu,&nbsp;
 </li>
 <li>
 &Idot;hracat Operasyon i&scedil;lemlerine vak&inodot;f
 </li>
 <li>
 Microsoft Office programlar&inodot;n&inodot; aktif kullanabilen.
 </li>
 </ul>
</div>

İhracat Operasyon Uzmanı

Avolta

<div>
 
 
 Journey On!
 
 
 
 
 Are you ready to be part of our Travel Experience Revolution?
 
 
 
 
 
 
 
 Who we ar
 
 e
 
 
 
 
 
 Avolta is the world&rsquo;s Leading Travel Experience Player &ndash; the product of the Dufry-Autogrill business combination. With complementary strengths in global travel retail, convenience and food &amp; beverage, the newly combined industry titans address 2.3 billion passengers in more than 75 countries in 5,500 outlets across 1,200 airports, motorways, cruise lines, seaports, railway stations and other locations across six continents. With the traveler at our core, we are creating value for all our stakeholders including concession and brand partners, employees, communities, and finally, our shareholders. Avolta is headquartered in Basel and listed on the Swiss stock exchange, with office hubs in Milan, Madrid, London, Amsterdam, Singapore, New Jersey, Bethesda and Dubai to name a few. Want to learn more about us? Visit avoltaworld.com
 
 
 
 
 
 In T&uuml;rkiye, Avolta operates Duty Free and F&amp;B stores at Istanbul Sabiha G&ouml;k&ccedil;en Airport, along with Duty Free stores at Kayseri and &Ccedil;ukurova Airports.
 
 
 For the role we are recruiting for, the position will provide corporate-level support across all these operations.
 
 
 We are looking for an experienced candidate to join our team as a
 
 Supply Chain Planning &amp; Purchasing Specialist
 
 , based at
 
 Istanbul Sabiha G&ouml;k&ccedil;en Airport.
 
 
 
 
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 To execute the weekly ordering cycle, maintain accurate replenishment parameters, analyze inventory and forecast, and support key supply chain processes to ensure the Distribution Center is fully prepared to meet operational needs.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 <ul>
 <li>
 Execute the daily work to ensure the correct weekly ordering cycle,
 </li>
 <li>
 Calculate replenishment based on the guidelines and logistics parameters,
 </li>
 <li>
 Analyze in transit and on hand inventory levels,
 </li>
 <li>
 Run proposals, review and implement corrections,
 </li>
 <li>
 Manage the key replenishment parameters,
 </li>
 <li>
 Analyze forecast,
 </li>
 <li>
 Follow-up purchase orders,
 </li>
 <li>
 Improve the existing tools used,
 </li>
 <li>
 Specific responsibilities as required by direct manager
 </li>
 </ul>
 
 
 
 
 
 KEY QUALIFICATIONS
 
 
 <ul>
 <li>
 University degree in a relevant field
 </li>
 <li>
 Excellent command of English (spoken &amp; written)
 </li>
 <li>
 Minimum 3 years experience in supply planning, replenishment or purchasing (preferred)
 </li>
 <li>
 Strong SAP knowledge (essential)
 </li>
 <li>
 Strong analytical thinking and attention to detail
 </li>
 <li>
 Good negotiation and communication skills
 </li>
 <li>
 Ability to multi‑task, prioritize and work accurately
 </li>
 <li>
 Proficient in MS Office (Excel &amp; PowerPoint)
 </li>
 <li>
 Team‑oriented, supportive and solution‑focused
 </li>
 </ul>
 
 
 
 
 
 Join Avolta
 
 
 
 At Avolta, our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.
 
 
 
 
 
 Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food &amp; beverage experiences.
 
 
 We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.
 
 
 
 
 
 Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve.
 
 
 Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that&rsquo;s shaping the future of travel - together.
 
</div>

Supply Chain Planning & Purchasing Specialist

<div>
 
 
 Journey On!
 
 
 
 
 Are you ready to be part of our Travel Experience Revolution?
 
 
 
 
 
 
 
 Who we ar
 
 e
 
 
 Avolta is the world&rsquo;s Leading Travel Experience Player &ndash; the product of the Dufry-Autogrill business combination. With complementary strengths in global travel retail, convenience and food &amp; beverage, the newly combined industry titans address 2.3 billion passengers in more than 75 countries in 5,500 outlets across 1,200 airports, motorways, cruise lines, seaports, railway stations and other locations across six continents. With the traveler at our core, we are creating value for all our stakeholders including concession and brand partners, employees, communities, and finally, our shareholders. Avolta is headquartered in Basel and listed on the Swiss stock exchange, with office hubs in Milan, Madrid, London, Amsterdam, Singapore, New Jersey, Bethesda and Dubai to name a few. Want to learn more about us? Visit avoltaworld.co
 
 m
 
 
 
 
 
 
 
 Supply Chain Planning &amp; Purchasing Manag
 
 er
 
 
 
 
 
 In T&uuml;rkiye, Avolta operates Duty Free and F&amp;B stores at Istanbul Sabiha G&ouml;k&ccedil;en Airport, along with Duty Free stores at Kayseri and &Ccedil;ukurova Airports.For the role we are recruiting for, the position will provide corporate-level support across all these operations. We are looking for an experienced candidate to join our team as
 
 a Supply Chain Planning &amp; Purchasing Mana
 
 ger, based
 
 at &Idot;stanbul Sabiha G&ouml;k&ccedil;en Airport.
 
 
 
 
 
 
 
 PURPOSE OF THE ROLE
 
 
 
 To manage the weekly ordering cycle, optimize replenishment parameters, ensure accurate forecasting, maintain healthy inventory levels, and lead supplier purchasing activities to support the country&rsquo;s operational and commercial ne
 
 eds.
 
 
 
 
 
 
 
 RESPONSIBIL
 
 ITIES
 
 
 &bull; Manage the planning and ordering process; execute the weekly replenishment cycle.
 
 
 &bull; Ensure accuracy of replenishment system data (on‑hand, in‑transit, open orders, sales).
 
 
 &bull; Calculate replenishment needs; generate and approve purchase orders.
 
 
 &bull; Monitor stock levels, in‑transit inventory and forecast accuracy; take corrective actions.
 
 
 &bull; Track key KPIs (Line Fill Rate, Lead Time) and drive improvement measures.
 
 
 &bull; Coordinate with Supply Chain and vendors on order quantities, timing and pricing.
 
 
 &bull; Lead supplier communication, share forecasts &amp; KPIs, and review performance.
 
 
 &bull; Manage liquidation plans and discontinued items.
 
 
 &bull; Improve planning tools and ensure adherence to logistics processes and guidelines.
 
 
 &bull; Prepare analytical reports and support category coordination meetings.
 
 
 
 
 
 
 KEY QUALIFIC
 
 ATIONS
 
 
 &bull; University degree in a relevantfield.
 
 
 &bull; Excellent command of English (spoken &amp; written)
 
 
 &bull; Minumum 5 years experience in Supply &amp; Demand Planning, Purchasing or Forecasting
 
 
 &bull; Strong SAP knowledge &mdash; essential for this role
 
 
 &bull; Strong negotiation and analytical skills with high attention todetail
 
 
 &bull; Highly organized; able to manage multiple priorities efficiently
 
 
 &bull; Proficient in MS Office (especially Excel &amp; PowerPoint)
 
 
 &bull; Experience working with international suppliers (preferred)&bull; Collaborative team player with a proactive and solution‑oriented mindset
 
 
 
 
 
 
 Join Avolta
 
 
 
 At Avolta, our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence.Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food &amp; beverage experiences.We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation.Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities weserve.Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that&rsquo;s shaping the future of travel - together.
 
</div>

Supply Chain Planning & Purchasing Manager

Videojet Technologies

<div>Tele Lead Generator
Are you...<ul><li>
Interested in working for an international and diverse company?</li><li>
Interested in developing your career in the coding and marking industry?</li><li>
Interested in joining a collaborative and supportive team?</li></ul>
If so, read on!
It's likely you have purchased or used a product touched by Videojet Technologies this week. From freshness dating to track and trace coding, our technologies help ensure products sold across the globe are authentic and safe for consumers to use in the food, beverage, pharmaceutical, and industrial marketplaces. We recognize that people come with a wealth of experience and talent. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.
Job Summary
As a Tele Lead Generator, you will play a critical role in supporting the Business Development organization by generating and qualifying demand through both inbound and outbound activities. You will engage with prospective and existing customers, identify business opportunities, qualify leads, and create a strong pipeline for the commercial sales organization.
This role requires a highly motivated individual who enjoys interacting with customers, uncovering needs, and creating value through meaningful conversations. The position is based in Istanbul with a hybrid working model (3 days in the office, 2 days remote).
In this role, a typical day will look like:<ul><li>
Proactively identify, research, and engage target accounts through outbound prospecting activities, including cold calling, email outreach, social selling, and marketing campaign follow-up.</li><li>
Manage and qualify inbound leads generated through digital marketing campaigns, web inquiries, events, and other lead generation channels.</li><li>
Generate and qualify high-value sales opportunities and contribute to building a healthy sales pipeline.</li><li>
Conduct discovery conversations to understand customer needs, business challenges, and project requirements.</li><li>
Collaborate closely with Account Managers, Sales Engineers, Service teams, and Business Development colleagues to ensure seamless lead handoff and opportunity progression.</li><li>
Follow up on marketing campaigns through structured communication plans.</li><li>
Build and maintain relationships with key decision-makers within target organizations.</li><li>
Achieve agreed KPIs related to outbound activities, lead qualification, opportunity creation, and pipeline contribution.</li><li>
Maintain accurate customer, prospect, and activity records in Salesforce CRM.</li><li>
Coordinate with internal stakeholders to provide a smooth customer experience from first contact to opportunity creation.</li><li>
Participate in team reviews, pipeline discussions, and continuous improvement initiatives.</li><li>
Continuously identify new prospecting opportunities, industries, and target accounts to support business growth.</li></ul>
The essential requirements of the job include:<ul><li>
Bachelor's degree or equivalent experience.</li><li>
Strong interest in demand generation, lead qualification, tele sales, and business development.</li><li>
Excellent communication and relationship-building skills.</li><li>
Experience in tele-sales, call centers, customer service, inside sales, or business development is an advantage.</li><li>
Self-motivated and capable of working independently while being an effective team player.</li><li>
Strong organizational and time management skills.</li><li>
Comfortably engaging senior stakeholders and decision-makers over the phone and digital channels.</li><li>
Proficiency in Microsoft Office applications, particularly Outlook and Excel.</li><li>
Experience with Salesforce.com or another CRM system is a plus.</li><li>
Fluent Turkish and good English communication skills</li></ul>
Success in this role will be measured by:<ul><li>
Qualified Leads Generated</li><li>
Sales Opportunities Created</li><li>
Funnel Add Contribution</li><li>
Sales Revenue Linkage</li><li>
Lead Conversion Rates</li><li>
Outbound Activity Effectiveness</li><li>
CRM Data Quality</li><li>
Customer Experience and Responsiveness</li></ul>
Tele Lead Generator
Aradığımız Kişi Siz misiniz?<ul><li>
Uluslararası ve &ccedil;eşitliliğe &ouml;nem veren bir şirkette &ccedil;alışmak ister misiniz?</li><li>
Kodlama ve markalama sekt&ouml;r&uuml;nde kariyerinizi geliştirmek ister misiniz?</li><li>
İş birliğine dayalı ve destekleyici bir ekibin par&ccedil;ası olmak ister misiniz?</li></ul>
Eğer cevabınız evetse, okumaya devam edin.
B&uuml;y&uuml;k olasılıkla bu hafta Videojet Technologies'in dokunduğu bir &uuml;r&uuml;n&uuml; satın aldınız veya kullandınız. Son kullanma tarihi kodlamasından izlenebilirlik &ccedil;&ouml;z&uuml;mlerine kadar teknolojilerimiz, d&uuml;nya genelinde satılan &uuml;r&uuml;nlerin g&uuml;venli ve orijinal olmasını sağlamaya yardımcı olmaktadır. Gıda, i&ccedil;ecek, ila&ccedil; ve end&uuml;striyel sekt&ouml;rlerde m&uuml;şterilerimizin operasyonlarını daha verimli hale getiriyoruz. Farklı deneyimlerin, becerilerin ve bakış a&ccedil;ılarının yeniliği ve başarıyı g&uuml;&ccedil;lendirdiğine inanıyor, her ge&ccedil;mişten adayın başvurmasını teşvik ediyoruz.
Pozisyon &Ouml;zeti
Tele Lead Generator olarak, İş Geliştirme organizasyonunu destekleyerek hem inbound hem de outbound faaliyetler aracılığıyla talep yaratma ve m&uuml;şteri adaylarını niteliklendirme s&uuml;re&ccedil;lerinde kritik bir rol &uuml;stleneceksiniz. Potansiyel ve mevcut m&uuml;şterilerle iletişim kuracak, iş fırsatlarını belirleyecek, m&uuml;şteri ihtiya&ccedil;larını analiz edecek ve satış organizasyonunun g&uuml;&ccedil;l&uuml; bir fırsat havuzu oluşturmasına katkı sağlayacaksınız.
Bu rol, insanlarla iletişim kurmaktan keyif alan, m&uuml;şteri ihtiya&ccedil;larını keşfetmeyi seven ve anlamlı g&ouml;r&uuml;şmeler yoluyla değer yaratabilen y&uuml;ksek motivasyonlu profesyoneller i&ccedil;in idealdir. Pozisyon İstanbul merkezlidir ve hibrit &ccedil;alışma modeline sahiptir (haftada 3 g&uuml;n ofis, 2 g&uuml;n uzaktan &ccedil;alışma).
Bu Rolde Bir G&uuml;n&uuml;n&uuml;z Nasıl Ge&ccedil;ecek?<ul><li>
Soğuk arama, e-posta &ccedil;alışmaları, sosyal satış ve pazarlama kampanyası takipleri gibi outbound aktiviteler aracılığıyla hedef m&uuml;şteri hesaplarını araştırmak ve iletişime ge&ccedil;mek.</li><li>
Dijital pazarlama kampanyaları, web talepleri, etkinlikler ve diğer kanallardan gelen inbound lead'leri y&ouml;netmek ve niteliklendirmek.</li><li>
Y&uuml;ksek potansiyelli satış fırsatları oluşturmak ve satış fırsat havuzunun b&uuml;y&uuml;mesine katkı sağlamak.</li><li>
M&uuml;şteri ihtiya&ccedil;larını, iş s&uuml;re&ccedil;lerini ve proje gereksinimlerini anlamak i&ccedil;in keşif g&ouml;r&uuml;şmeleri ger&ccedil;ekleştirmek.</li><li>
Fırsatların sorunsuz şekilde ilerlemesini sağlamak amacıyla Satış Y&ouml;neticileri, Satış M&uuml;hendisleri, Servis ekipleri ve İş Geliştirme ekipleriyle yakın &ccedil;alışmak.</li><li>
Pazarlama kampanyalarının takip &ccedil;alışmalarını planlı ve sistematik şekilde y&uuml;r&uuml;tmek.</li><li>
Hedef şirketlerdeki karar vericilerle g&uuml;&ccedil;l&uuml; ilişkiler kurmak ve geliştirmek.</li><li>
Outbound aktiviteler, lead kalifikasyonu, fırsat oluşturma ve pipeline katkısı hedeflerini ger&ccedil;ekleştirmek.</li><li>
Salesforce CRM &uuml;zerinde m&uuml;şteri, potansiyel m&uuml;şteri ve aktivite kayıtlarını eksiksiz ve doğru şekilde g&uuml;ncel tutmak.</li><li>
İlk temas noktasından satış fırsatı oluşturulana kadar m&uuml;şterilere kusursuz bir deneyim sunmak i&ccedil;in ilgili ekiplerle koordinasyon sağlamak.</li><li>
Ekip toplantılarına, pipeline değerlendirmelerine ve s&uuml;rekli iyileştirme &ccedil;alışmalarına katılmak.</li><li>
Şirket b&uuml;y&uuml;mesini desteklemek amacıyla yeni sekt&ouml;rler, hedef m&uuml;şteriler ve prospekt kaynakları araştırmak.</li></ul>
Pozisyon İ&ccedil;in Aranan Nitelikler<ul><li>
&Uuml;niversite mezunu olmak veya eşdeğer iş deneyimine sahip olmak.</li><li>
Talep yaratma (demand generation), lead kalifikasyonu, telesatış ve iş geliştirme alanlarına ilgi duymak.</li><li>
G&uuml;&ccedil;l&uuml; iletişim ve ilişki y&ouml;netimi becerilerine sahip olmak.</li><li>
Telesatış, &ccedil;ağrı merkezi, m&uuml;şteri hizmetleri, i&ccedil; satış (inside sales) veya iş geliştirme alanlarında deneyim sahibi olmak tercih sebebidir.</li><li>
Kendi inisiyatifiyle &ccedil;alışabilen ve aynı zamanda g&uuml;&ccedil;l&uuml; bir takım oyuncusu olmak.</li><li>
Planlama, organizasyon ve zaman y&ouml;netimi becerilerine sahip olmak.</li><li>
Telefon ve dijital kanallar aracılığıyla karar vericiler ve &uuml;st d&uuml;zey y&ouml;neticilerle rahat iletişim kurabilmek.</li><li>
Microsoft Office uygulamalarını, &ouml;zellikle Outlook ve Excel'i etkin şekilde kullanabilmek.</li><li>
Salesforce veya benzeri CRM sistemleri konusunda deneyim sahibi olmak tercih sebebidir.</li><li>
İyi seviyede T&uuml;rk&ccedil;e ve İngilizce iletişim becerilerine sahip olmak.</li></ul>
Bu Rolde Başarı Nasıl &Ouml;l&ccedil;&uuml;lecek?<ul><li>
Oluşturulan Nitelikli Lead Sayısı</li><li>
Yaratılan Satış Fırsatı Sayısı</li><li>
Funnel Add Katkısı</li><li>
Satış Gelirine Katkı</li><li>
Lead D&ouml;n&uuml;ş&uuml;m Oranları</li><li>
Outbound Aktivite Verimliliği</li><li>
CRM Veri Kalitesi</li><li>
M&uuml;şteri Deneyimi ve Geri D&ouml;n&uuml;ş Hızı</li></ul>
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. 
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.</div>

Tele Lead Generator

CMA CGM

ID: 587564
 
Location: 
Istanbul, TR
 
#job-location.job-location-inline { display: inline; }
 Customer Excellence Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
 Map, analyze, and continuously improve customer journeys across key touchpoints.
 Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
 Develop and implement action plans to enhance customer satisfaction and service excellence.
 Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
 Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
 Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
 Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
 Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
 Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
 Promote best practices and continuous improvement methodologies throughout the organization.
 
Skills & Requirements: 
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
 Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
 Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
 Strong analytical skills with the ability to transform data into actionable insights and recommendations.
 Knowledge of CRM platforms; Salesforce experience is preferred.
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 Experience with reporting and data visualization tools such as Power BI is an advantage.
 Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
 Strong stakeholder management, communication, presentation, and influencing skills.
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
 Fluent in English, both written and spoken.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 Multisport Membership
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

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