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onboarding specialist remote

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 
 
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 
 
 
 About The Role
 
 
 
 As an Onboarding Success Specialist, you&rsquo;ll be part of a growing team responsible for launching and supporting a digital experience offering for our customers. This role bridges customer success, onboarding, and basic technical implementation - ensuring every client&rsquo;s experience is aligned with their business needs and delivers value from day one. You&rsquo;ll be one of the members of the onboarding team, helping define the playbook and set the tone for how we bring this new solution to life for our customers. Your work will directly impact customer satisfaction, retention, and time-to-value.
 
 
 
 You Will
 
 
 
 <ul>
 <li>
 Manage the end-to-end onboarding of customers using for multiple products including initial outreach, requirements gathering, and setup coordination
 </li>
 <li>
 Tailor and configure customer-facing templates based on client inputs and business goals &ndash; no custom development required, but small updates and adjustments will be common
 </li>
 <li>
 Implement scheduling tools and CRM. This includes integration, configuration, training and enablement.
 </li>
 <li>
 Serve as the primary point of contact for customers throughout their onboarding journey, delivering a high-touch experience and responsive support
 </li>
 <li>
 Troubleshoot technical issues and coordinate timely updates to live configurations as needed
 </li>
 <li>
 Collaborate closely with teammates focused on integrations, scheduling, and CRM setup to create a seamless onboarding experience
 </li>
 <li>
 Own the free trial to paid conversion process to ensure customer adoption
 </li>
 <li>
 Seeks out new knowledge and approaches problems with a mindset of exploration in regards to AutoOps and Steer Products
 
 
 </li>
 </ul>
 
 You Have
 
 
 
 
 Must-Have
 
 
 
 <ul>
 <li>
 2+ years of experience in customer onboarding, customer success, or implementation support - ideally in a SaaS or digital tools environment
 </li>
 <li>
 Experience managing a client-facing product or tool on behalf of customers (e.g., configuring, launching, or supporting a templated platform, dashboard, or embedded experience)
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Customer-first mindset
 </li>
 <li>
 Ability to manage multiple onboarding projects at once, with strong organization and follow-through
 </li>
 <li>
 Proactive, resourceful, and ownership-driven - you anticipate needs and take initiative
 </li>
 <li>
 Experience with KPIs, including Time to Live and Time to Onboarding Complete
 </li>
 <li>
 Experience with a CRM such as Hubspot, Salesforce, etc&hellip;
 </li>
 <li>
 Experience onboarding and training on multiple products or modules
 
 
 </li>
 </ul>
 
 Nice-to-Have
 
 
 
 <ul>
 <li>
 Experience with templated content platforms, CMS tools, or WYSIWYG editing
 </li>
 <li>
 Exposure to scheduling or CRM tools
 </li>
 <li>
 Comfort with technical troubleshooting or support escalation workflows
 </li>
 <li>
 Experience with a high-volume environment and short onboarding cycles.
 </li>
 <li>
 Experience onboarding low-tech customers
 
 
 </li>
 </ul>
 
 Interview Process
 
 
 
 <ul>
 <li>
 Initial Screen - 20min
 </li>
 <li>
 Wonderlic Assessment - 35min
 </li>
 <li>
 Hiring Manager Interview - 30min
 </li>
 <li>
 Cross Functional Interview - 45min Career Journey Interview - 60min
 </li>
 <li>
 Reference Checks
 
 
 </li>
 </ul>
 
 We Offer
 
 
 
 <ul>
 <li>
 100% remote work environment
 </li>
 <li>
 Medical, Dental and Vision insurance within 30 days
 </li>
 <li>
 100% employer-paid medical insurance
 </li>
 <li>
 Equity package
 </li>
 <li>
 Flexible PTO with 15 days minimum
 </li>
 <li>
 Generous Parental Leave
 </li>
 <li>
 FSA and HSA options
 </li>
 <li>
 401(k)
 </li>
 <li>
 Growth &amp; Wellness Stipend
 </li>
 <li>
 WFH Equipment
 </li>
 <li>
 Chance to work with the latest technology
 </li>
 <li>
 A collaborative, high ownership culture
 </li>
 <li>
 Opportunities for development and career growth
 
 
 </li>
 </ul>
 
 Why Join Steer?
 
 
 
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 
 
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 
 
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 
 
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 
 
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>

Onboarding Specialist  - Remote

Tampa General Hospital

<div><div>Pharmacy Billing Specialist - Outpatient Specialty - (260001CE)<div>
</div></div><div>
Description<div></div> 
The Pharmacy Billing Specialist handles all medication billing functions within Pharmacy Services. Responsibilities include verifying insurance eligibility, facilitating prior authorizations, and collaborating with third-party payers and clinical offices. The specialist works with patients and providers to ensure access to medications and assists with denial appeals and financial assistance through funding sources. Additionally, the role involves auditing hospital pharmacy billing, resolving claim rejections, and supporting medical bill audits. The specialist performs duties in alignment with TGH&rsquo;s mission, vision, and values.<div> 
</div></div><div>
Qualifications<div>
</div><ul><li>
Associate's Degree Relevant Field</li><li>
Registered Pharmacy Technician</li><li>
Two (2) years of experience in healthcare, retail, pharmacy, or billing. Experience may be considered in 
lieu of degree.</li></ul><div>
</div></div><div>
Primary Location: Tampa</div><div>
Work Locations: TGH Main Campus 1 Tampa General Circle Tampa 33601</div><div>
Eligible for Remote Work: Hybrid Remote</div><div>
Job: Pharmacy</div><div>
Organization: Florida Health Sciences Center Tampa General Hospital</div><div>
Schedule: Full-time</div><div>
Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday</div><div>
Shift: Day Job</div><div>
Job Type: Hybrid Remote</div><div>
Shift Hours: Day shifts 8am to 4:30pm Monday to Friday</div><div>
Minimum Salary: 43,180.80</div><div>
Job Posting: May 14, 2026, 3:29:10 PM</div></div>

Pharmacy Billing Specialist - Outpatient Specialty

Florida Swim Company

Overview:Florida Swim Company is a Mobile Aquatics Company who contracts out swim instructors and lifeguards to clients all over the state of Florida. Our office headquarters is located in Tampa, Florida. We are seeking an Assistant Manager with exceptional client service skills and a high degree of professionalism.This is a part-time, seasonal position running from April-September with some work from home days.Job Responsibilities<ul><li>Assisting with onboarding of swim instructors and lifeguards</li><li>Processing swim instructors' invoices</li><li>Light bookkeeping</li><li>Answer and respond to client inquiries and concerns via multi-line phone, email and chat</li><li>Misc admin tasks</li><li>Keeping reception area clean, taking out trash, vacuum/mop floors</li><li>Online marketing, updating website, social media management</li></ul>Qualifications<ul><li>A positive attitude and extraordinary client service skills are a must</li><li>Must possess professional phone and email etiquette</li><li>Ability to work independently, multitask and prioritize</li><li>Organized and manages time efficiently</li><li>Ability to effectively communicate and be a team player</li><li>A background in Aquatics or Childcare (preferred)</li><li>1+ Years Quickbooks experience (preferred)</li></ul>If you are looking for an opportunity to contribute to a dynamic team in a fast-paced environment, please apply with your resume.Pay: $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Tampa, FL 33626

Assistant Office Manager

Spectrio LLC

<div>Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective: 
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.
Responsibilities include:<ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements: 
<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</div>

Client Educator I

ThumbStopper LLC

At ThumbStopper, we&rsquo;re redefining how brands connect with local retailers and customers&mdash;through the power of automation, intelligence, and a relentless focus on simplicity. We believe that the strongest brands aren&rsquo;t built in boardrooms. They&rsquo;re built in local communities, on showroom floors, in neighborhood searches, and across social media feeds. That&rsquo;s why we created an AI-powered platform that helps consumer brands scale their presence where it matters most: at the local level. Our Mission is to simplify and scale brand-to-local marketing for consumer brands and their retailer networks&mdash;so that local engagement becomes automatic, accurate, and impactful. We do that by bridging the gap between brands and their retail networks by automating complex, time-consuming tasks like organic social media syndication, paid and boosting ad services, retailer websites and accurate business listings &amp; review monitoring. Whether a brand supports hundreds or thousands of retailers, ThumbStopper makes it effortless to speak in one voice while staying locally relevant and visible. We exist because &ldquo;brand-to-local marketing&rdquo; is broken. Most brands either overspend trying to manage local efforts manually, or they give up entirely, leaving retailers on their own. We exist to fix that by combining cutting-edge technology with marketing expertise to create a better way. We don&rsquo;t just help brands grow, we help their retailers succeed, too. When the local channels win, everyone wins.Job SummaryThumbStopper is looking for a detail-oriented Full-Time Brand Advisor, Junior (Account Manager, Junior) to work in our office five days per week. This role is responsible for the onboarding of new brands, the health of existing brand relationships, and completion of incoming brand requests/questions (generated from brand phone calls/emails). The ideal candidate possesses a drive to foster relationships and build revenue. In this role, you&rsquo;ll work closely with all members of the Customer Success team.Top KPIs1. Number of brands managed.2. Percentage of brand content approved3. Percentage of content audited4. Percentage of meetings with each brand5. Number of Retailers connected vs active.Job Responsibilitieso Daily and weekly monitoring, auditing, and reporting of key indicators of brand&rsquo;s overall program health (number of linked retailers and sufficient approved content for brands assigned to the Brand Advisor).o Consult with the Lead Brand Advisor and Chief Customer Officer, providing intelligence as to potential growth opportunities across ThumbStopper&rsquo;s existing customer base as applicable.o Create and configure brand accounts within the ThumbStopper system.o Facilitate the approval of content to a brand&rsquo;s retailer network as needed (to include approving content in cases of brand unresponsiveness).o File JIRA tickets to report issues, bugs, and feature enhancements to the technology department.o Maintain the Brand Playbooks of assigned brandso Work with the Brand&rsquo;s assigned contact for new client onboarding including marketing materials, Brand system training, and TM webinars, as needed.o Responsible for the creation and presentation of Quarterly Business Reviews.o File monthly co-op/billing reports for Brands where contractually obligated.o Understand and follow documented SOPs related to each Brand Manager partner for proper account configuration and SalesForce workflow channels.o Barometer has a content fulfillment percentage of 85% or greater on all assigned brands.o Number of subscribed retailers is greater than or equal to the minimum required retailers as stipulated in the brand&rsquo;s contract (across all assigned brands).Other duties as required.Daily Requirements&middot; Contribute a minimum of 40 working hours per weeko In-office Monday, Tuesday, Thursday, Friday with Wednesday being a remote workday.o Hours are 8:00-5:00pm or 9:00-6:00pm&middot; Participate in scheduled meeting(s) as required.&middot; Maintain collaborative team presence using Ticketing and Conversations in SalesForce, Slack, and by actively participating in company meetings.&middot; Professional interaction with company cross-functional departments including sales, technology, and executive management team.Required Skills ● Professional verbal and written communications skills.● 4-year minimum in customer service.o Proven ability to build and maintain relationships with clients and internal stakeholderso Demonstrated competence sharing info out to the entire Customer Success team and being a brand&rsquo;s subject matter experto 6-months minimum in any ThumbStopper Customer Success role● Organized with attention to detail.● Proficient with all platforms used by ThumbStopper.o Including but not limited to; Microsoft Office Suite, Salesforce, and the ThumbStopper platform.Physical requirements● Prolonged periods of sitting at a desk and working on a computer.● Can lift 10+ pounds.Education / Experience● High School diploma.● 3+ years of experience in customer service or similar role.Education / Experience&middot; High school diploma&middot; 2+ years of experience in customer service or similar role.Supervisory Responsibilities:NoneReports to: Brand Advisor Team LeadRole is in office in Tampa, FL with minimal local travel requiredThumbStopper provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThumbStopper complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation, and training.ThumbStopper expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ThumbStopper employees to perform their job duties may result in discipline up to and including discharge.Pay: $50,000.00 - $55,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Account Manager, Junior

SonderMind

<div>
 
 About SonderMind
 
 
 
 At SonderMind, we believe everyone deserves one personalized, connected, and effective mental health destination to take care of their mental health and well-being at any stage of life. SonderMind care encompasses everything from therapy and medication management to meditation and mindfulness exercises. Our clinicians leverage our digital tools and research to deliver increasingly high-quality care and to develop thriving practices. Combining technology and human connection, SonderMind drives better outcomes through our comprehensive approach. Learn more about SonderMind at sondermind.com or download the mobile app, available on iOS and Android.
 
 
 To follow the latest SonderMind news, get to know our clients, and learn about what it&rsquo;s like to work at SonderMind, you can follow us on Instagram, Linkedin, and Twitter.
 
 
 
 About The Role
 
 
 
 As a Healthcare Billing Specialist you will be responsible for all revenue operations activities from benefits verification, claim reconciliations, resolving client billing tickets and payment collections. This position will report directly to the Associate Manager of Billing and will work closely with other functional areas in the department including customer success to promote the highest level of patient satisfaction. You will be joining a team that is highly collaborative, supportive, and adaptable.
 
 
 Successful candidates will be able to communicate effectively both to internal stakeholders as well as insurance representatives, think critically to resolve issues, be willing to learn, be open to feedback, and be champions of the SonderMind brand while working in a fully remote environment. This is an excellent opportunity for those with 3+ years of experience in the full revenue cycle, particularly with Managed care Payors and Government Payors. Your journey at SonderMind will be about more than just a job; it will be about personal fulfillment, professional growth, and the chance to leave a lasting legacy in the world of mental health.
 
 
 What you&rsquo;ll do
 
 
 <ul>
 <li>
 Resolve aging AR through root cause analysis and follow up remediation actions.
 </li>
 <li>
 Handle client and provider billing inquiry escalations
 </li>
 <li>
 Investigate, appeal and resolve denied or underpaid claims
 </li>
 <li>
 Resolve outstanding client and insurance balances through claims reconciliation with Managed Care payors
 </li>
 <li>
 Communicate with providers and support teams to correct billing issues and or provide clear answers to billing tickets.
 </li>
 <li>
 Other responsibilities and ad-hoc projects from time to time based on business needs.
 
 
 </li>
 </ul>
 
 What does success look like?
 
 
 
 <ul>
 <li>
 Within one week: Be able to understand the full revenue cycle, including learning processes, adapting to tools, and becoming familiar with the revenue workflow.
 </li>
 <li>
 Within two weeks: Be able to communicate directly with clients, providers and CS teams answering and resolving billing and claim issues; dive into claims submission and research rejected, incorrect, or outstanding claims and/or patient issues.
 </li>
 <li>
 Within one month: Be able to see positive accounts receivable collection improvements through payment posting, working outstanding AR, and charging outstanding cost share in the charging queue.
 </li>
 <li>
 Within two months: Be able to see positive revenue workflow efficiency, with the company goal to increase collection rates to 98% as an individual contributor.
 </li>
 <li>
 Ongoing: Be able to effectively adhere to internal Revenue Operations processes and maintain the productivity metric.
 
 
 </li>
 </ul>
 Who You Are
 
 
 
 Required Education/Experience:
 
 
 
 <ul>
 <li>
 High school/GED preferred
 </li>
 <li>
 Knowledge of insurance plans and contractual arrangements affecting payments
 </li>
 <li>
 Strong knowledge of CPT and ICD-10 coding.
 </li>
 <li>
 2+ years of direct customer service in the healthcare industry or related field
 </li>
 <li>
 3+ years of Insurance collection experience (benefit verification, billing and collection, reconsiderations and appeals.)
 </li>
 <li>
 Demonstrated accounts receivable experience
 </li>
 <li>
 Comfort and interest in working in a fast-paced, ever evolving environment
 </li>
 <li>
 Intermediate Excel skills
 </li>
 <li>
 Experience with EMR/EHR systems and payer portals
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Experience in behavioral/mental health billing.
 </li>
 <li>
 Experience working in a remote setting.
 </li>
 <li>
 Self-motivated and driven
 </li>
 <li>
 A team player who communicates clearly and collaborates well.
 
 
 </li>
 </ul>
 
 Our Benefits
 
 
 
 The hourly rate is $21.000 - $23.00/hr.
 
 
 As leaders in redesigning behavioral health, we walk the walk with our employees' benefits. We want the experience of working at SonderMind to accelerate people&rsquo;s careers and enrich their lives, so we focus on meeting SonderMinders wherever they are and supporting them in all facets of their lives and work.
 
 
 
 Our benefits include:
 
 
 
 <ul>
 <li>
 A generous PTO policy, with a minimum of three weeks off per year
 </li>
 <li>
 A holiday schedule that follows standard U.S. holidays
 </li>
 <li>
 Free therapy coverage benefits to ensure employees have access to the care they need (must be enrolled in a qualifying medical plan to participate)
 </li>
 <li>
 Competitive Medical, Dental, and Vision coverage, with plans to meet every need &mdash; including HSA (with $1,100 company contribution) and FSA options
 </li>
 <li>
 Employer-paid short-term disability, long-term disability, life &amp; AD&amp;D, plus coverage of the salary difference for up to seven weeks of short-term disability leave (after the required waiting period)
 </li>
 <li>
 Eight weeks of paid Parental Leave; if the parent also qualifies for STD, this benefit is in addition, allowing for 8&ndash;16 weeks of paid leave
 </li>
 <li>
 401(k) retirement plan with 100% match on up to 4% of base salary, immediately vested
 </li>
 <li>
 Join teammates from across the country at our annual company gathering
 </li>
 <li>
 Company shutdown between Christmas and New Year&rsquo;s
 </li>
 <li>
 Supplemental life insurance, pet insurance, commuter benefits, and more
 
 
 </li>
 </ul>
 
 Application Deadline
 
 
 
 This position will be an ongoing recruitment process and will be open until filled.
 
 
 
 Equal Opportunity
 
 
 
 SonderMind does not discriminate in employment opportunities or practices based on race, color, creed, sex, gender, gender identity or expression, pregnancy, childbirth or related medical conditions, religion, veteran and military status, marital status, registered domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition (including genetic information or characteristics), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.
 
 
</div>

Billing Specialist

Innodata

<div><div>Innodata (Nasdaq: INOD) is a global data engineering company. We believe that data and Artificial Intelligence (AI) are inextricably linked. Our mission is to enable the responsible advancement of artificial intelligence by providing the data, evaluation frameworks, and human expertise required to build AI systems that can be trusted at scale. We provide a range of transferable solutions, platforms, and services for Generative AI / AI builders and adopters. In every relationship, we honor our 36+ year legacy delivering the highest quality data and outstanding outcomes for our customers.</div>
Scope of the Role:

At Innodata, we're partnering with the world's leading technology companies to build the future of generative AI and large language models (LLMs). We're on the lookout for smart, savvy, and curious Generative AI Specialist to join our global contributor community as part of our Subject Matter Expert (SME) on Demand program.

This is not a traditional full-time role. It's a part-time, remote, flexible, project-specific opportunity designed for those who want to make a real impact&mdash;on their schedule. Whether you're a writer, linguist, educator, researcher, or just deeply passionate about language and logic, this role lets you contribute to cutting-edge AI development while maintaining control over your time.

You'll be helping LLMs learn the intricacies of language and reasoning&mdash;not just how to write, but how to think. If you've ever dreamed of shaping the intelligence behind tomorrow's technology, this is your chance.

This is more than just a gig&mdash;it's a rare chance to help shape the future of AI from anywhere in the world, on your own terms.

What You'll Own:
<ul>
<li>Rating/assessing the performance of AI models or algorithms based on their output or behavior through a set of evaluative questions.
</li><li>Labeling elements of a piece of content rather than the content as a whole.
</li><li>Assigning predefined categories or labels to items.
</li><li>Evaluating the perceived quality and/or appropriateness of content
</li><li>Generating labels to advance understanding of a concept, trend etc.
</li><li>Creation of additional training data for machine learning models by applying transformations to the original data, such as modifying images (rotation, flipping, cropping), generating new text (paraphrasing, summarization), or altering audio/video signals (speed modification, pitch shifting) to reduce overfitting and increase dataset diversity.
</li><li>Reviewing data and identifying whether or not a product feature works as intended based on the project's guidelines.
</li><li>Labeling model outputs to identify if a piece of content is or isn't something. Examples: identify clickbait; identifying gaming videos; identifying branded content.</li>
<li>Ordering or ranking items based on a set of preferences or criteria.
</li><li>Creating prompts or questions that will be used to generate responses from a language model or other AI system.
</li><li>Projects that evaluate the relevance of content based on a relevancy scale (1-3, 1-5, etc.).
</li><li>Generating responses to prompts or questions using a language model or other AI system.
</li><li>Rewriting existing text while preserving the original meaning, often to improve clarity or style and adherence to guidelines.
</li><li>Producing concise summaries of longer pieces of text or data.
</li><li>Converting spoken language or audio content into written text.
</li><li>Converting text or spoken language from one language to another.
</li><li>Gathering and compiling various forms of data to be used for training, evaluating, or fine-tuning the AI models. This may include text, images, videos, audio files, or other types of digital content.</li>
</ul>
You'll Thrive in This Role If You Have:
<ul>
<li>A Bachelor's degree or higher in a humanities specialization is required. Advanced degrees are strongly preferred (Master's or PhD)</li>
<li>Professional or Expert level proficiency (C1/C2) in English</li>
</ul>
The expected hourly salary range for this position is $15 p/hour, based on experience, skills, and qualifications.<div> 

Please be aware of recruitment scams involving individuals or organizations falsely claiming to represent employers. Innodata will never ask for payment, banking details, or sensitive personal information during the application process. To learn more on how to recognize job scams, please visit the Federal Trade Commission's guide at https://consumer.ftc.gov/articles/job-scams.

If you believe you've been targeted by a recruitment scam, please report it to Innodata at verifyjoboffer@innodata.com and consider reporting it to the FTC at ReportFraud.ftc.gov.</div></div>

Generative AI Associate

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