billingual remote client support agent florida

OneTouch Direct

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE IN FLORIDA
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Billingual Remote Client Support Agent - Florida

<div>Join OneTouch Direct as a Billingual Remote Client Support Agent, where you will play a key role in delivering exceptional support to our clients. As a premier provider of customer service solutions, we value individuals who are committed to enhancing the customer experience and resolving inquiries with professionalism and empathy.
MUST LIVE WITHIN 2 HOURS FROM TAMPA, FL
Position Overview: In this remote role, you will assist clients by providing timely and effective responses to their questions and concerns. Your goal will be to ensure customer satisfaction through excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to incoming customer inquiries via phone, email, and chat.</li><li>
Demonstrate a thorough understanding of our products and services to effectively address client needs.</li><li>
Provide solutions to problems while ensuring a positive customer experience.</li><li>
Maintain accurate documentation of all client interactions.</li><li>
Work collaboratively with team members to continuously improve service delivery.</li></ul> 

Requirements 
<ul><li>
Minimum of 1-2 years of experience in customer service or support.</li><li>
Must be fluent in both English and Spanish</li><li>
Exceptional verbal and written communication skills.</li><li>
Familiarity with CRM software and customer support tools.</li><li>
Ability to work efficiently in a remote setting with minimal supervision.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Must be available to work flexible hours, including potential evenings and weekends.</li></ul>
Technical Requirements:<ul><li>
Must have a reliable desktop or laptop computer running Windows 11.</li><li>
High-speed wired internet connection is required.</li><li>
USB headset with noise-canceling capability (wireless headsets are not acceptable).</li><li>
Webcam (built-in or external) is necessary for video interactions.</li></ul> 

Benefits 
<ul>
<li>Full time. 40 hours per week schedule with overtime opportunities!</li>
<li>Great pay. Hourly base salary + benefits!</li>
<li>Training. Paid training &amp; development</li>
<li>Benefits. Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Culture. Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment</li></ul></div>

Bilingual Remote Client Support Agent - Tampa, FL

Spectrio LLC

<div>Description:

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees.
Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area.
As part of the Tampa Bay Business Journal&rsquo;s &ldquo;Fast 50&rdquo; and &ldquo;Tampa Bay 200,&rdquo; as well as being honored 11 times on the Inc. 5000. Spectrio&rsquo;s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation!
For more information, visit www.Spectrio.com.
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Primary Objective: 
The Customer Success Trainer at Spectrio is instrumental in the customer experience. Whether it is training a new customer, educating existing customers, or working with other departments, the Customer Success Trainer is the customer&rsquo;s guide to effectively learning and implementing Spectrio services, communication, and processes.
Responsibilities include:<ul><li>
Facilitate group and one-on-one training sessions, including client retrainings, for small to mid-sized accounts across 1-3 core platforms.</li><li>
Present complex technical information to customers in a clear, non-technical manner.</li><li>
Support internal staff training on platform usage and updates.</li><li>
Manage client rollouts and coordinate successful platform installations.</li><li>
Read, fulfill, and troubleshoot sales orders, escalating issues to ensure smooth processing.</li><li>
Execute client communication for the onboarding lifecycle (Welcome, Reminder, Follow-Up, and Transition emails).</li><li>
Serve as a primary contact for the Onboarding Team, responding to internal and external inquiries via phone and email.</li><li>
Provide technical and project support to assist clients with inquiries.</li><li>
Demonstrate strong comprehension and application of technical information to resolve issues.</li><li>
Identify and manage escalations, collaborating with the appropriate agent or manager to achieve a final resolution.</li><li>
Assist with general onboarding needs and escalate issues proactively to support client retention.</li><li>
Demonstrate basic problem-solving skills to address day-to-day challenges.</li><li>
Keep the supervisor updated on the status of all ongoing projects and critical issues.</li><li>
Utilize required platforms (e.g., NetSuite, Monday, Google Drive) and other directed tools to perform duties.</li><li>
Track work, cases, and time accurately in the appropriate platforms, and log daily time requirements.</li><li>
Follow all established processes and procedures meticulously.</li><li>
Commit to developing proficiency in one to three designated platforms.</li><li>
Be open to cross-training opportunities and proactively seek to learn additional platforms.</li><li>
Provide constructive feedback on existing training materials, processes, and KB articles, and assist in developing new content.</li><li>
Actively seek to improve personal skills and accept direction/feedback from team members.</li><li>
Perform any other ancillary duties as assigned.</li></ul>
Requirements: 
<ul><li>
Bachelor&rsquo;s degree preferred</li><li>
2+ years of related experience with computers and providing customer service</li><li>
Background in training, marketing or education preferred</li><li>
Sound technical knowledge</li><li>
Basic Windows computer-related skills are required</li><li>
Proficiency in all Google Workspace applications, previous CRM (NetSuite, Salesforce, etc.), and ERP experience preferred</li><li>
The ability to multitask effectively</li><li>
The ability to work independently and as part of a team</li><li>
Strong analytical and problem-solving skills</li><li>
Ability to effectively prioritize and execute tasks and adapt to change</li><li>
Ability to work under pressure with interruptions and challenging deadlines</li><li>
Demonstrated aptitude and desire to learn new skills on the job</li><li>
Analytical and problem-solving abilities</li><li>
Strong customer-service orientation with the ability to be courteous and helpful</li><li>
Excellent organizational and time management skills</li><li>
Superior communication skills and strong attention to detail</li><li>
Able to follow instructions and procedures, both verbal and written</li><li>
Fast learner of new processes and software tools</li><li>
Punctual, accountable, collaborative, and team-focused with a positive attitude</li><li>
Ability to communicate and explain technical information, details and procedures, in simple, understandable terms to non- technical people</li><li>
Must have the capacity to multitask, prioritize, and self-direct, with accuracy - while performing in a challenging environment</li><li>
Ability to effectively manage customer and coworker relationships, promptly respond to queries, ensure promises are kept and manage expectations</li><li>
Ability to remain positive and seek solutions during stressful situations</li></ul>
This position is open to external candidates in Florida, North Carolina, or Texas and offers the flexibility of remote work. Internal candidates are also encouraged to apply.
Spectrio offers a wide range of benefits for our team members, including Medical, Dental, Vision, Paid Parental Leave, 401k, HSA, FSA, Dependent Care FSA, Short and Long Term Disability, Life Insurance, EAP, Paid Time Off, Paid Sick Time, Paid Holidays, and Education Reimbursement.
Spectrio is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, creed, marital status, pregnancy, disability, national origin, sexual orientation, gender identity, veteran status, or any other protected category.</div>

Client Educator I

Florida Swim Company

Overview:Florida Swim Company is a Mobile Aquatics Company who contracts out swim instructors and lifeguards to clients all over the state of Florida. Our office headquarters is located in Tampa, Florida. We are seeking an Assistant Manager with exceptional client service skills and a high degree of professionalism.This is a part-time, seasonal position running from April-September with some work from home days.Job Responsibilities<ul><li>Assisting with onboarding of swim instructors and lifeguards</li><li>Processing swim instructors' invoices</li><li>Light bookkeeping</li><li>Answer and respond to client inquiries and concerns via multi-line phone, email and chat</li><li>Misc admin tasks</li><li>Keeping reception area clean, taking out trash, vacuum/mop floors</li><li>Online marketing, updating website, social media management</li></ul>Qualifications<ul><li>A positive attitude and extraordinary client service skills are a must</li><li>Must possess professional phone and email etiquette</li><li>Ability to work independently, multitask and prioritize</li><li>Organized and manages time efficiently</li><li>Ability to effectively communicate and be a team player</li><li>A background in Aquatics or Childcare (preferred)</li><li>1+ Years Quickbooks experience (preferred)</li></ul>If you are looking for an opportunity to contribute to a dynamic team in a fast-paced environment, please apply with your resume.Pay: $20.00 per hourBenefits:<ul><li>Flexible schedule</li></ul>Work Location: Hybrid remote in Tampa, FL 33626

Assistant Office Manager

Sizzo's Hair Designs

Real Estate Showing Agent &ndash; Build Momentum and Earn While You GrowIf you&rsquo;re looking to grow your real estate career in a role that keeps you active, engaged, and building client relationships every day, this is a strong opportunity. As a Showing Agent, you&rsquo;ll work directly with motivated buyers, tour properties, and play a key role in helping clients move confidently toward a purchase.This position allows you to stay focused on high-impact activities &mdash; meeting clients, showing homes, and creating strong buying experiences &mdash; while learning the systems and habits that lead to long-term success. You&rsquo;ll be supported by structured processes, mentorship, and a team environment designed to help you stay consistent and productive.It&rsquo;s a great fit for someone who enjoys working with people, thrives in a fast-paced setting, and wants to build confidence through hands-on experience. With clear expectations and ongoing support, you can turn daily activity into real momentum.First-year earning potential when goals are met: $160,000+If you&rsquo;re ready to grow your skills, increase your income, and build your reputation as a trusted real estate professional, apply today, and let&rsquo;s start the conversation.Compensation:$125,500 - $225,000 yearlyResponsibilities:<ul><li>Guide clients through property tours, ensuring they feel informed and confident in their decisions.</li><li>Coordinate and schedule showings to maximize efficiency and client satisfaction.</li><li>Communicate promptly with clients to address questions and provide updates on property availability.</li><li>Collaborate with the team to refine showing strategies and improve client experiences.</li><li>Maintain detailed records of client interactions and property visits to ensure seamless follow-up.</li><li>Stay informed about local market trends to offer clients valuable insights and advice.</li><li>Assist in preparing properties for showings to create welcoming and appealing environments for potential buyers.</li></ul>Qualifications:<ul><li>Experience in customer service or sales, showcasing your ability to connect with clients and understand their needs</li><li>Ability to communicate clearly and effectively, ensuring clients feel informed and confident during property tours</li><li>Proven track record of working collaboratively within a team, contributing to a positive and productive work environment</li><li>Familiarity with the local real estate market in Tallahassee, FL, or a willingness to learn quickly and stay updated on market trends</li><li>Strong organizational skills to manage multiple showings and client interactions efficiently</li><li>Ability to adapt to new technologies and tools that enhance the client experience and streamline processes</li><li>A valid driver's license and reliable transportation to facilitate property tours and client meetings</li></ul>About CompanyJMG provides agents and referral partners with high-quality leads, robust training, centralized lead management, and advanced systems that boost productivity and growth &mdash; enabling agents to scale their business with confidence.Pay: $125,000.00 - $225,000.00 per yearWork Location: Remote

Real Estate Showing Agent

University of South Florida

<div>PRIMARY PURPOSE:
The Client Support Technician II is based at USF&rsquo;s Morsani College of Medicine and Heart Institute and provides advanced, in-person technical support to clients within the building, as well as to USF faculty and staff at multiple nearby downtown Tampa locations, including Tampa General Hospital. In addition to in-person support, this role also provides support to the walk‑up service desk team as needed and delivers assistance to clients through additional channels such as email, phone, and university‑approved remote support tools.
<ul><li>Hiring Range: $23.54 per hour
</li><li>Hours per Week: 40
</li><li>Shift Hours: 8AM - 5PM
</li><li>Work Schedule: Monday - Friday
</li><li>Work Location: USF Health Morsani College of Medicine, Heart Institute (560 Channelside Drive, Tampa, FL 33602), and nearby downtown Tampa locations, including Tampa General Hospital. 
</li></ul>ORGANIZATIONAL SUMMARY:
Located in the vibrant and diverse Tampa Bay region of Florida&rsquo;s gulf coast, the University of South Florida (USF) is a Preeminent State Research University with campuses in Tampa, St. Petersburg and Sarasota-Manatee. Rated as one of the top places to live in the U.S., Tampa Bay offers a high quality of life, year-round sunshine, and easy access to top-rated entertainment. USF is one of the nation&rsquo;s largest public universities, serving more than 50,000 students with an annual budget of $1.8 billon. Over the past five years, USF has been the fastest-rising university in the nation, public or private, on the U.S. News and World Report's list of best universities, which it ranks as the 44th best public university in America.
USF is proud to be an innovating partner within the Tampa Bay region, listed by Forbes as the top emerging tech city in the country.
USF Information Technology (USF IT) provides technology services and support for the University of South Florida. The IT team, led by the Vice President and CIO, provides the following services: Administrative Services, Client Support, Communication Services, Teaching and Learning, Analytics and Reporting, Mobile and Web Services, Consulting Services, Cybersecurity Service and Research Technologies. For more information, please visit: Information Technology | University of South Florida (usf.edu) 
ADDITIONAL INFO FOR APPLICANTS: The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
USF offers GREAT BENEFITS to full time employees!!
<ul><li>Medical Insurance
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Paid Vacation Days
</li><li>Paid Sick Days
</li><li>11 Paid Holidays
</li><li>Various Retirement Options , including 401K employer match
</li>Tuition Assistance (available for yourself, spouse, partner or dependent) 
<li>
</li></ul>For more information about your total compensation package and other USF benefits, please visit: Work at USF</div>
 <div>PRIMARY DUTIES:
<ul><li>(40%) Client Technical Support &mdash; Primarily provide in-person advanced technical support to all employees, students, faculty, physicians, and guests at USF Health Morsani College of Medicine, Taneja College of Pharmacy, and Heart Institute (MDD) and at other nearby USF downtown locations. Additionally, other support modalities may be necessary and appropriate for a given situation: via university-approved remote support software, walk-up, email, or phone. This includes support for endpoints and peripherals, applications, operating systems, and printing and scanning devices. The technician is responsible for ticket resolution and follow-up, which includes entering thorough and accurate documentation for each incident or service request within the IT ticketing system. This position also requires providing technical support for events and exams held at MDD
</li><li>(20%) Hardware Installation and Maintenance &mdash; Install and configure new hardware and perform regular upgrades to existing systems used by faculty and staff across all downtown locations. Troubleshoot issues with existing hardware, including basic troubleshooting of Hub equipment. Assist in maintaining accurate hardware inventory and managing printer supplies at all locations
</li><li>(20%) Software Support &mdash; Maintain functional knowledge of USF standard software and applications, as well as specialized applications used by USF downtown faculty and staff. Assist personnel in troubleshooting software issues, including those related to audiovisual systems. Demonstrate proficient troubleshooting knowledge across multiple operating systems, including Apple macOS, Windows, Android, and iOS.
</li><li>(10%) Networking, Telecommunications, and Security &mdash; Maintain a working knowledge of MDD technology infrastructure and assist in the identification and resolution of network, telecommunications, and security concerns as they arise. This requires both general troubleshooting proficiency in these areas and a working understanding of the specific hardware and software configurations in use at MDD and other USF downtown locations.
</li><li>(5%) Documentation and Training &mdash; Work with the Service Management documentation team to capture, review, and maintain documentation within the internal knowledge base. Create and keep current standard operating procedures for end users. Provide one-on-one training on common hardware, office software, and specialized applications used within the organizational units.
</li><li>(5%) Meetings and Additional Responsibilities &mdash; Attend all requested meetings, including those involving key stakeholders. Performs other duties as assigned.</li></ul></div>
 <div>MINIMUM QUALIFICATIONS:
This position requires a high school diploma or equivalent, with at least two years of customer service or IT experience. Appropriate college coursework, vocational/technical training, may substitute at an equivalent rate for the required experience. Valid driver&rsquo;s license.
<div>Degree Equivalency Clause: Four years of direct experience for a bachelor&rsquo;s degree.
 
<ul><li>Senate Bill 1310- The Florida Senate (https://www.flsenate.gov/Session/Bill/2023/1310) is conditional upon meeting all employment eligibility requirements in the U.S.
</li><li>SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
</li><li>A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required, not to exceed:
</li><li>(a) Two years of direct experience for an associate degree;
</li><li>(b) Four years of direct experience for a bachelor&rsquo;s degree;
</li><li>(c) Six years of direct experience for a master&rsquo;s degree;
</li><li>(d) Seven years of direct experience for a professional degree; or
</li><li>(e) Nine years of direct experience for a doctoral degree
</li><li>Related work experience may not substitute for any required licensure, certification, or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
</li><li>Minimum Qualifications that require a high school diploma are exempt from SB 1310.
</li></ul></div>TECHNICAL SKILLS:
<ul><li>Endpoint &amp; Peripheral Support - Proficiency in supporting desktops, laptops, mobile devices, printers, and scanners across a multi-location environment.
</li><li>Operating Systems - Hands-on troubleshooting knowledge across Apple macOS, Windows, Android, and iOS.
</li><li>Networking, Telecommunications &amp; Security - Working knowledge of network infrastructure, telecom systems, and physical/digital security technologies, with the ability to diagnose and troubleshoot issues in each area.
</li><li>Hardware Installation &amp; Maintenance - Ability to install, configure, upgrade, and repair hardware and to maintain inventory and consumable supplies.
</li><li>Software &amp; Application Support - Functional knowledge of USF standard software alongside specialized departmental applications, with the ability to troubleshoot issues across a diverse software environment.
</li><li>Remote Support Tools - Experience using university-approved remote support software to deliver off-site or desk-side assistance efficiently.
</li><li>Service Management Systems - Ability to accurately document incidents, service requests, and work performed within a formal IT service management (ITSM) platform.
</li><li>Technical Writing &amp; Knowledge Management - Skill in creating and maintaining standard operating procedures, knowledge base articles, and end-user documentation.
</li>Training &amp; Communication - Ability to deliver one-on-one training on hardware and software, and to communicate technical concepts clearly to non-technical users across multiple channels &mdash; in person, by phone, and via email. 
<li>
 
</li></ul>SOFT SKILLS:
<ul><li>Communication - The ability to convey technical information clearly and professionally across multiple channels &mdash; in person, by phone, email, and walk-up &mdash; to a diverse audience that includes faculty, staff, students, physicians, and guests.
</li><li>Problem Solving - A methodical and analytical approach to diagnosing and resolving a wide range of technical issues across hardware, software, networking, and AV systems, often under time pressure.
</li><li>Adaptability - The ability to shift between support modalities, locations, and issue types throughout the workday, including pivoting to event support or urgent incidents as they arise.
</li><li>Attention to Detail - Thoroughness in documenting incidents, service requests, and work performed accurately within the service management system, as well as maintaining hardware inventory and procedural records.
</li><li>Customer Service Orientation -A professional and patient demeanor when assisting users of varying technical abilities, ensuring a positive support experience across all interactions.
</li><li>Initiative and Self-Direction - The ability to manage multiple open incidents, prioritize effectively, and follow through on resolution and follow-up without close supervision.
</li><li>Collaboration and Stakeholder Engagement - Comfort working alongside colleagues, leadership, and departmental stakeholders in meetings and cross-functional support situations.
</li><li>Training and Knowledge Sharing - The ability to break down complex topics into accessible instruction during one-on-one training sessions with end users of varying skill levels.
</li>Professionalism and Discretion - Given the healthcare and academic environment, the ability to maintain confidentiality, uphold institutional standards, and represent IT services with professionalism at all times. 
<li>
 
</li></ul>INDUSTRY KNOWLDGE:
<ul><li>Healthcare &amp; Academic IT Environment - An understanding of how IT operations function within a combined academic and clinical setting, where the needs of researchers, educators, physicians, and administrative staff must all be supported simultaneously.
</li><li>HIPAA and Data Privacy Compliance - Familiarity with healthcare data privacy regulations, particularly HIPAA, given the clinical environment at the Morsani College of Medicine and Heart Institute. This includes understanding the handling of protected health information (PHI) and the IT security practices required to remain compliant.
</li><li>Higher Education IT Policies and Standards - Knowledge of how IT governance operates within a public university system, including adherence to institutional policies, use of university-approved tools and software, and alignment with USF-specific technology standards.
</li><li>IT Service Management (ITSM) Frameworks - Familiarity with ITSM principles and practices, such as those outlined in ITIL, which govern how incidents, service requests, and changes are logged, prioritized, and resolved in an enterprise support environment.
</li><li>Cybersecurity Fundamentals - A working understanding of endpoint security, access controls, network security practices, and the threat landscape relevant to healthcare and academic institutions, which are frequent targets of cyberattacks.
</li><li>Audiovisual and Event Technology - Knowledge of AV systems commonly used in academic medical settings, including lecture capture, conferencing platforms, and presentation infrastructure used during events and academic sessions.
</li>Medical and Academic Specialized Software - Awareness of the types of specialized applications common in medical colleges and health institutes, such as clinical research tools, electronic health record-adjacent systems, and discipline-specific academic software. 
<li>
 
</li></ul>IT COMPETENCIES:
<ul><li>Growth Mindset: Takes ownership of personal growth and embraces the concept that intelligence and talent can be developed through continuous learning. Willing to take on new challenges, and views failure as an opportunity to grow.
</li><li>Communication: Comfortable using a broad range of communication styles, and chooses appropriate, effective ways to communicate. Adapts communication style depending on the audience and situation. Listens and asks questions to develop a better understanding.
</li><li>Collaboration: Collaborates with others in the pursuit of common missions, visions, values and goals. Fosters a sense of community within and across teams, building on mutual respect, trust, and drawing on the strengths of others.
</li><li>Client Obsession: Client focused when creating solutions or solving problems, believing that everything we do is to earn and keep our clients&rsquo; trust.
</li><li>Ownership: Takes responsibility, accountability and proactively focuses on areas they can directly influence. Understands their role within the team and recognizes that they share the team&rsquo;s successes and failures.
</li><li>Outcome Driven: Focuses on desired results, business outcomes, and how to achieve them. Takes appropriate actions to ensure commitments are met and results achieved.</li></ul></div>
 <div>Working at USF
With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF&lsquo;s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida&rsquo;s best large employers, ranked No. 1 among the state&rsquo;s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.
About USF
The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News &amp; World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF&rsquo;s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu .
Compliance and Federal Notices
This position may be subject to a Level 1 or Level 2 criminal background check.
Applicants have rights under Federal Employment Laws :
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.
Family and Medical Leave Act (FMLA)
Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.
Equal Employment Opportunity
The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.</div>

Client Support Technician II (MDD)

Morgan & Morgan, P.A.

<div>
 
 
 At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
 
 
 
 
 
 Job Title:
 
 
 IT Service Desk Agent
 
 
 
 
 Location:
 
 
 Tampa, FL
 
 
 
 
 Job Type:
 
 
 Full-time
 
 
 
 Summary
 
 
 
 We are seeking a highly motivated and skilled IT Service Desk Agent to join a rapidly growing team located in our Tampa office. The successful candidate will be responsible for providing technical support to end-users via phone calls, email, and chat. The IT Service Desk Agent will respond to inquiries, troubleshoot problems, and provide resolution or escalation as required.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Provide frontline technical support to end-users via phone calls, email, and chat
 </li>
 <li>
 Respond to inquiries in a timely and professional manner
 </li>
 <li>
 Troubleshoot and resolve technical problems, escalating as required
 </li>
 <li>
 Record and document all requests or incidents in our Freshservice Platform
 </li>
 <li>
 Maintain a high level of Customer Satisfaction
 </li>
 <li>
 Maintain a high First Call Resolution rate
 </li>
 <li>
 Work collaboratively with other members of the IT Service Desk team
 </li>
 <li>
 Perform other duties as assigned
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Minimum of 2 years of experience in a Service Desk\Helpdesk Role
 </li>
 <li>
 Strong communication skills, both written and verbal
 </li>
 <li>
 Excellent problem-solving skills
 </li>
 <li>
 Ability to multi-task and prioritize in a fast-paced environment
 </li>
 <li>
 Knowledge and understanding of Active Directory functionality
 </li>
 <li>
 Proficient in Microsoft Office 365 applications
 </li>
 <li>
 Experience documenting properly all aspects of troubleshooting and resolving of issues
 </li>
 <li>
 Familiarity with basic networking concepts
 </li>
 <li>
 Willingness to work flexible hours, including weekends and holidays
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience with VMWare Horizon Virtual Desktops
 </li>
 <li>
 Experience with Salesforce
 </li>
 <li>
 ITIL Foundation certification
 </li>
 <li>
 Experience with remote support tools
 </li>
 </ul>
 
 
 Benefits
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.
 
 
 
 
 &nbsp;
 
 
 
 Benefits
 
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 E-Verify
 
 
 
 
 This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
 
 
 
 
 Privacy Policy
 
 
 
 
 Here is a link to Morgan &amp; Morgan's privacy policy.
 
 
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