project manager

construction manager

engineering manager

operations manager

branch manager

operation manager

2P Perfect Presentation

<div>
 
 Operations &amp; Service Delivery
 
 <ul>
 <li>
 Oversee end-to-end CX operations to ensure consistent, high-quality customer service.
 </li>
 <li>
 Ensure achievement of SLAs, KPIs, and client commitments across all channels.
 </li>
 <li>
 Manage daily operations including staffing, scheduling, productivity, and adherence.
 </li>
 <li>
 Ensure compliance with company policies, regulatory requirements, and security standards.
 </li>
 </ul>
 
 
 
 
 People &amp; Performance Management
 
 <ul>
 <li>
 Lead, coach, and develop Team Leads, Supervisors, and CX staff.
 </li>
 <li>
 Drive a performance culture through goal setting, reviews, and corrective actions.
 </li>
 <li>
 Partner with Training and QA teams to address skill gaps and quality improvements.
 </li>
 <li>
 Support succession planning and talent development initiatives.
 </li>
 </ul>
 
 
 
 
 Quality, CX &amp; Continuous Improvement
 
 <ul>
 <li>
 Monitor and improve CSAT, NPS, FCR, AHT, and quality scores.
 </li>
 <li>
 Analyze customer feedback, complaints, and escalations to identify root causes.
 </li>
 <li>
 Lead continuous improvement initiatives using COPC, Lean, or Six Sigma principles.
 </li>
 <li>
 Implement best practices to enhance customer journeys and service efficiency.
 </li>
 </ul>
 
 
 
 
 Key Skills &amp; Competencies
 
 <ul>
 <li>
 Strong CX operations leadership
 </li>
 <li>
 Data analysis &amp; problem-solving
 </li>
 <li>
 Process improvement methodologies (COPC, Lean, Six Sigma)
 </li>
 <li>
 Excellent communication and decision-making skills
 </li>
 </ul>
</div>

Operation Manager - CX

JD.COM

<div>
 
 【Job Responsibilities】
 
 
 
 
 【Job Requirements】
 
 
 
 JD Logistics is seeking a Drone Delivery Operations Manager to lead and execute our innovative drone delivery projects in Saudi Arabia. This role is ideal for professionals with strong experience in managing overseas drone operations and setting up large-scale deployment plans. Key Responsibilities Research and analyze the business environment for drone delivery in the Saudi market, and conduct preliminary assessments of hardware/software product requirements. Collaborate with domestic teams to assist in defining detailed product requirements for hardware and software, and contribute to the development of overseas product solutions. Monitor and track Saudi civil aviation policies and regulations, and manage operational license applications. Participate in managing the development progress of overseas product solutions, adjust plans as needed, and track delivery timelines to ensure on-time completion. Work with operations teams to design end-to-end solutions (including operational workflows) and implement localized deployment. Requirements Bachelor&rsquo;s degree or higher; 5+ years in drone operations, logistics management, or related fields. Proven experience in overseas drone operations and establishing flight routes. Strong understanding of regulatory frameworks, particularly in the Middle East. Excellent project management, problem-solving, and cross-functional collaboration skills. Customer-focused mindset with strong communication and high resilience under pressure. Fluency in English and Mandarin is mandatory; Arabic proficiency is a plus.
 
 
 【
 
 About JD.com】
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions. Ranked 47th on the Fortune Global 500, JD.com is China&rsquo;s largest retailer by revenue. In 2023, JD.com reported revenues of US$152.8 billion and served approximately 600 million active customers.
 
 
 
 【Our International Business】
 
 
 
 We are dedicated to building a digitally intelligent, cross-border supply chain and global retail infrastructure. Leveraging our global supply chain capabilities, JD.com continues to expand in markets where our competitive strengths shine. Currently, JD.com operates globally, with business activities in countries such as China, the U.S., U.K., Netherlands, France, Germany, Spain, Brazil, Hungary, Japan, South Korea, Australia, Thailand, Vietnam, Malaysia, Indonesia, Saudi Arabia, the UAE, and many others, reaching customers in every corner of the world.
</div>

Drone Delivery Operation Manager

Qiddiya | القدية

<div>
 Join Qiddiya Investment Company as a Manager - Operational Readiness and play a vital role in shaping the operational success of our groundbreaking projects. This position requires a professional who is adept at steering operational readiness initiatives, implementing best practices, and ensuring our exciting entertainment and leisure offerings are primed for launch. You will work collaboratively with a diverse team to create unforgettable experiences for our guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Develop and execute operational readiness plans for new and existing projects, ensuring alignment with Qiddiya's strategic objectives
 </li>
 <li>
 Engage with cross-functional teams to identify operational requirements and support successful project delivery
 </li>
 <li>
 Conduct readiness assessments to evaluate operational capacity and identify potential gaps, recommending solutions for improvement
 </li>
 <li>
 Lead the design and implementation of training programs to prepare teams for optimal operational performance
 </li>
 <li>
 Establish and track key performance indicators (KPIs) to measure operational readiness and post-launch performance
 </li>
 <li>
 Proactively identify risks to operation and develop mitigation strategies to ensure seamless project execution
 </li>
 <li>
 Promote a culture of guest-centric service by ensuring operational strategies enhance guest experiences
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field,
 </li>
 <li>
 5+ years of experience in operational management, preferably in the entertainment, hospitality, or project management sectors
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Comprehensive benefits package
</div>

Manager - Operational Readiness

Ewaa Hotels

Saudi Arabia | Budget / Economy Hotel GroupA leading budget hotel group is seeking a highly driven Area Operations Director to oversee multiple properties and drive operational excellence, scalability, and profitability across the region.This role is ideal for a results-oriented leader who thrives in high-occupancy, lean-operation environments and understands how to balance cost efficiency with guest satisfaction.Key Responsibilities:<ul><li>Oversee 5&ndash;10+ properties ensuring operational consistency and brand standards</li><li>Drive financial performance (GOP, RevPAR, labor cost control)</li><li>Mentor and coach General Managers to achieve performance targets</li><li>Optimize procurement and vendor contracts across the portfolio</li><li>Conduct regular audits to ensure compliance, cleanliness, and SOP adherence</li><li>Lead crisis management and regional issue resolution</li></ul>Requirements:<ul><li>10+ years in hospitality, including 3&ndash;5 years in a Cluster GM or Regional role</li><li>Strong background in Budget / Limited Service hotels</li><li>Proven multi-site management experience</li><li>Strong financial acumen and operational efficiency mindset</li><li>Bachelor&rsquo;s degree in Hospitality, Business, or related field (MBA preferred)</li><li>Certifications such as CHA or CRME are a plus</li></ul>نوع الوظيفة: دوام كاملسؤال (أسئلة) طلب التقدم:<ul><li>How may years experience as Cluster GM or Regional Role?</li><li>Do you have Certifications such as CHA or CRME ?</li><li>Do you live in Saudi Arabia?</li><li>Do you have Strong financial acumen and operational efficiency mindset?</li><li>What is your expected salary? (Please answer the question)</li><li>What is the notice period for joining our company?</li></ul>الخبرة:<ul><li>قطاع الفنادق: 10 سنوات (مطلوب)</li></ul>

Operations Manager - Hotel Sector

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Operations Manager

Infinite pl

<div>
 
 Infinite pl,
 
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 
 
 
 Infinite pl&rsquo;s
 
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 
 
 
 "We're not just players; we're game-changers."
 
 
 
 Job Summary:
 
 
 
 <ul>
 <li>
 We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
 
 
 
 
 
 </li>
 </ul>
 
 Key Objectives:
 
 
 
 <ul>
 <li>
 Oversee stable operations for the platform with 99.99% availability
 </li>
 <li>
 Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
 </li>
 <li>
 Ensure SLA / SLO compliance, operational readiness, and performance reporting
 </li>
 <li>
 Maintain strong security posture and ensure adherence to applicable compliance requirements
 
 
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 1) Service Operations Leadership
 </li>
 <li>
 Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
 </li>
 <li>
 maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
 </li>
 <li>
 Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
 </li>
 <li>
 2) ITSM Process Ownership &amp; Compliance
 </li>
 <li>
 Own and enforce ITSM processes end-to-end
 </li>
 <li>
 Audit operational adherence and drive corrective actions for non-compliance
 </li>
 <li>
 3) SLA, Availability, and Reliability Management
 </li>
 <li>
 Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
 </li>
 <li>
 Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
 </li>
 <li>
 Lead post-incident reviews and drive measurable improvements
 </li>
 <li>
 4) Security &amp; Compliance, Partner with security teams to ensure:
 </li>
 <li>
 Timely patching and remediation
 </li>
 <li>
 Secure configuration baselines
 </li>
 <li>
 Audit readiness and evidence collection
 </li>
 <li>
 Incident response alignment and reporting
 </li>
 <li>
 Enforce least privilege access and periodic access reviews
 </li>
 <li>
 5) Monitoring, Observability, and Operational Tooling
 </li>
 <li>
 Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
 </li>
 <li>
 Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
 </li>
 <li>
 6) Stakeholder &amp; Vendor Management
 </li>
 <li>
 Act as the primary operations interface for internal stakeholders and external partners/vendors
 </li>
 <li>
 Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
 </li>
 <li>
 Provide clear operational communications during incidents and planned maintenance
 </li>
 <li>
 7) Reporting &amp; Governance
 </li>
 <li>
 Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
 </li>
 <li>
 Maintain an operational risk register and ensure mitigation plans are executed
 </li>
 <li>
 Present service health and improvement plans to leadership
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
 </li>
 <li>
 5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
 </li>
 <li>
 Strong hands-on understanding of operating high-availability platforms (24/7 environments)
 </li>
 <li>
 Proven experience implementing and running ITSM processes in production (ITIL-aligned)
 
 
 
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills:
 
 
 
 <ul>
 <li>
 Deep understanding of incident/problem/change management, operational readiness, and service governance
 </li>
 <li>
 Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
 </li>
 <li>
 Ability to define, track, and improve operational KPIs and reliability metrics
 </li>
 <li>
 Strong stakeholder management, structured communication, and decision-making under pressure
 
 
 
 
 
 </li>
 </ul>
 
 Preferred Certifications:
 
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
 </li>
 <li>
 ISO 27001 awareness/certification or security-related certifications
 </li>
 <li>
 Cloud certifications (GCP) is a plus
 
 
 
 
 
 </li>
 </ul>
 
 Working Model:
 
 
 
 <ul>
 <li>
 Full-time, includes on-call leadership and participation in major incident bridges as required
 
 
 
 
 
 </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
 
 
 Let's disrupt logistics together and explore infinite opportunities!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

<div><div>Infinite pl, is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.</div><div>
</div><div>
Infinite pl&rsquo;s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.</div><div>
&quot;We're not just players; we're game-changers.&quot;</div> 
<div></div>
<h3 class="jobSectionHeader">
Job Summary:</h3><ul><li>
We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders.</li></ul><h3 class="jobSectionHeader">
Key Objectives:</h3><ul><li>
Oversee stable operations for the platform with 99.99% availability.</li><li>
Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB).</li><li>
Ensure SLA / SLO compliance, operational readiness, and performance reporting.</li><li>
Maintain strong security posture and ensure adherence to applicable compliance requirements.</li></ul><h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
1) Service Operations Leadership</li><li>
Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services.</li><li>
maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans.</li><li>
Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events.</li><li>
2) ITSM Process Ownership &amp; Compliance</li><li>
Own and enforce ITSM processes end-to-end.</li><li>
Audit operational adherence and drive corrective actions for non-compliance.</li><li>
3) SLA, Availability, and Reliability Management</li><li>
Ensure continuous tracking and achievement (availability, response time, resolution time, performance).</li><li>
Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning.</li><li>
Lead post-incident reviews and drive measurable improvements.</li><li>
4) Security &amp; Compliance, Partner with security teams to ensure:</li><li>
Timely patching and remediation</li><li>
Secure configuration baselines</li><li>
Audit readiness and evidence collection</li><li>
Incident response alignment and reporting</li><li>
Enforce least privilege access and periodic access reviews.</li><li>
5) Monitoring, Observability, and Operational Tooling</li><li>
Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events.</li><li>
Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management).</li><li>
6) Stakeholder &amp; Vendor Management</li><li>
Act as the primary operations interface for internal stakeholders and external partners/vendors.</li><li>
Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements.</li><li>
Provide clear operational communications during incidents and planned maintenance.</li><li>
7) Reporting &amp; Governance</li><li>
Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions.</li><li>
Maintain an operational risk register and ensure mitigation plans are executed.</li><li>
Present service health and improvement plans to leadership.</li></ul><h3 class="jobSectionHeader">
Required Qualifications:</h3><ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience.</li><li>
5+ years in IT operations / production support roles, with 2+ years leading teams for critical services.</li><li>
Strong hands-on understanding of operating high-availability platforms (24/7 environments).</li><li>
Proven experience implementing and running ITSM processes in production (ITIL-aligned).</li></ul><h3 class="jobSectionHeader">
Technical &amp; Professional Skills:</h3><ul><li>
Deep understanding of incident/problem/change management, operational readiness, and service governance.</li><li>
Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred.</li><li>
Ability to define, track, and improve operational KPIs and reliability metrics.</li><li>
Strong stakeholder management, structured communication, and decision-making under pressure.</li></ul><h3 class="jobSectionHeader">
Preferred Certifications:</h3><ul><li>
ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)</li><li>
ISO 27001 awareness/certification or security-related certifications</li><li>
Cloud certifications (GCP) is a plus</li></ul><h3 class="jobSectionHeader">
Working Model:</h3><ul><li>
Full-time, includes on-call leadership and participation in major incident bridges as required.</li></ul><div>
Infinite pl ️ - where innovation meets logistics, and the journey is Infinitely boundless!</div><div>
Let's disrupt logistics together and explore infinite opportunities!</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Explore 669+ Operation manager in Riyadh this March. Find roles across top companies and apply now to boost your career.

669 operation manager jobs In Riyadh

Operation Manager - CX

Drone Delivery Operation Manager

Manager - Operational Readiness

Operations Manager - Hotel Sector

Operations Manager

Operations Manager

Operations Manager