project manager

sales manager

operations manager

office administrator

planning manager

operation manager

The Arab Lens

<div>Our client is a well-established organization seeking an experienced Operations Manager to oversee operational performance and ensure the efficient delivery of business objectives. The company is focused on improving operational efficiency, strengthening cross-functional collaboration, and maintaining high standards of service and execution.
The Role
The Operations Manager will lead day-to-day business operations while developing processes that improve productivity, quality, and overall organizational performance. Working closely with senior leadership, the successful candidate will ensure operational activities align with strategic objectives and support sustainable business growth.
Responsibilities<ul><li>
Lead and oversee daily operational activities across assigned business functions.</li><li>
Develop operational plans that support business objectives.</li><li>
Monitor operational performance using established KPIs.</li><li>
Identify opportunities to improve efficiency, productivity, and service quality.</li><li>
Develop and implement operational policies and procedures.</li><li>
Manage departmental budgets and resource allocation.</li><li>
Collaborate with Finance, HR, Procurement, and other departments to ensure operational alignment.</li><li>
Lead operational improvement and transformation initiatives.</li><li>
Monitor compliance with company policies, health and safety requirements, and regulatory standards.</li><li>
Prepare operational reports for senior management.</li><li>
Coach, develop, and manage operational teams.</li><li>
Support business continuity and risk management initiatives.</li></ul>
Qualifications<ul><li>
Bachelor&rsquo;s degree in Business Administration, Operations Management, Engineering, or a related discipline.</li><li>
8+ years of operational management experience.</li><li>
Demonstrated experience leading cross-functional teams.</li><li>
Strong understanding of operational planning and performance management.</li><li>
Excellent leadership, organizational, and decision-making skills.</li><li>
Experience implementing operational improvement initiatives.</li><li>
Strong analytical, communication, and stakeholder management capabilities.</li><li>
Experience within GCC markets is preferred.</li><li>
Fluency in English is required; Arabic would be considered an advantage.</li></ul></div>

Operations Manager

Qiddiya Investment Company

<div>Develop, maintain, and govern the integrated Operational Readiness schedule, ensuring OR activities, milestones, and dependencies are aligned with asset delivery timelines, trial operations, and opening dates. Act as the single source of truth for OR programme scheduling and provide early visibility of risks to readiness milestones.
Key Responsibilities<ul><li>
Build and maintain the integrated OR master schedule in Primavera P6 covering all readiness workstreams: workforce mobilisation, training, systems readiness, SOPs, permits and licensing, FF&amp;E/OS&amp;E, trial operations, and handover.</li><li>
Align OR schedules with project delivery milestones, stage gates, and asset opening dates, maintaining interfaces with PMO and delivery partner schedules.</li><li>
Develop countdown plans and T-minus schedules for asset openings, including trial operations and soft opening phases.</li><li>
Track progress against baseline, identify slippage and critical path impacts, and escalate risks to readiness milestones with recovery options.</li><li>
Produce scheduling reports, dashboards, and lookaheads using Power BI and Excel for OR leadership and governance forums.</li><li>
Coordinate schedule inputs from functional leads and consolidate updates on an agreed cadence.</li><li>
Maintain schedule change control, baseline management, and documentation of assumptions and dependencies.</li><li>
Support workforce ramp-up planning by aligning recruitment, onboarding, and training timelines with operational need dates.</li></ul> 

Requirements 
<ul><li>
Bachelor's degree in Engineering, Project Management, Business Administration, or related field.</li></ul><ul><li>
5&ndash;8 years of scheduling/planning experience, ideally within operational readiness, giga-projects, entertainment/hospitality openings, or large-scale infrastructure.</li><li>
Demonstrated hands-on Primavera P6 expertise, including baseline and change control on complex programmes.</li><li>
Experience supporting asset openings, trial operations, or commissioning-to-operations transitions strongly preferred.</li><li>
PMP, PMI-SP, or equivalent certification an advantage.</li></ul></div>

Manager - Operational Readiness

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: Galaxea
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism. 


Job Purpose

The Senior Manager &ndash; Dive Operations is a senior, site-based leadership role responsible for the full establishment, launch, and ongoing operational excellence of the dive center at the designated asset. The role plays a critical part in building a world-class dive operation from the ground up, including recruitment, team development, facility readiness, and implementation of robust systems, processes, and standards. 


Once operational, the role assumes full accountability for the safe, efficient, and premium delivery of all diving and underwater tourism activities. This includes oversight of daily operations, exceptional guest experiences, strict adherence to international dive safety standards, staff performance management, environmental stewardship, and brand alignment. 


The Senior Manager will ensure the dive center consistently reflects the highest levels of professionalism, safety, and service excellence. Responsibilities extend to leading dive excursions, delivering and overseeing dive training and certification programs, managing all dive-related sales and revenue streams, and supporting the long-term growth of Galaxea&rsquo;s dive operations across multiple assets. 


Job Responsibilities

General Responsibilities
<ul>
<li>Report directly to the Galaxea Cluster Manager and actively support the establishment and operational readiness of the dive center at the assigned asset.</li>
<li>Ensure the smooth, safe, and efficient day-to-day operation of the dive center.</li>
<li>Support the Galaxea Cluster Manager in the planning, development, and expansion of dive centers across other assets as required.</li>
<li>Recruit, build, lead, and develop a high-performing dive operations team, managing a workforce of up to 13 diving professionals.</li>
<li>Collaborate closely with Sustainability and SEZ departments to ensure all operations align with sensitive, high-profile environmental and marine conservation requirements.</li>
<li>Work remotely as required and attend office locations when operational or business needs dictate.</li>
<li>Ensure full compliance by all Galaxea staff with the DSM Red Sea Global Dive Safety Manual and all applicable international standards.</li></ul> 


Establishment of Dive Center &ndash; Pre-Opening
<ul>
<li>Work in close partnership with the Galaxea Cluster Manager to plan, develop, and deliver the dive center and all associated operational components.</li>
<li>Support and collaborate with all RSG departments during the delivery phase to ensure timelines, targets, and operational phasing requirements are met.</li>
<li>Ensure the dive center is delivered in line with design intent, safety requirements, operational efficiency, and brand standards.</li></ul> 


Establishment of Dive Center &ndash; Post-Opening
<ul>
<li>Maintain and continuously enhance operational standards, with safety as the highest and non-negotiable priority.</li>
<li>Ensure all dive center activities are conducted professionally, consistently, and in line with international best practice.</li>
<li>Oversee and ensure the safe and professional execution of all daily diving activities.</li>
<li>Ensure all training courses and certifications are delivered safely, conservatively, and strictly in accordance with the standards of the respective training agencies.</li>
<li>Maintain accurate, up-to-date, and auditable records for all dive center activities, training, and operations.</li>
<li>Plan, direct, analyze, and coordinate all dive-related sales, including retail operations, to maximize revenue and guest satisfaction.</li>
<li>Build and sustain strong working relationships with internal stakeholders, peers, partners, and the public.</li></ul> 


Media Coverage
<ul>
<li>Support the Destination Development department, when required, in facilitating photo and video media coverage.</li>
<li>Media support is secondary to operational responsibilities and undertaken only as directed by the Galaxea Cluster Manager or senior leadership.</li></ul> 


Policies, Systems, Processes, Procedures, Standards &amp; Reporting
<ul>
<li>Implement, adopt, and comply with all functional policies, procedures, SOPs, and operational instructions to ensure consistency and control.</li>
<li>Assist the Senior Dive Operations Manager in preparing accurate, timely MIS reports in line with corporate and functional reporting requirements.</li></ul> 


Safety, Quality &amp; Environment
<ul>
<li>Apply all safety, quality, and environmental management policies to ensure the highest levels of employee and guest safety.</li>
<li>Ensure full legislative compliance and promote a strong culture of environmental responsibility and marine conservation.</li>
</ul>
Continuous Improvement
<ul>
<li>Actively identify and contribute to opportunities for continuous improvement across systems, processes, and practices.</li>
<li>Drive operational excellence by benchmarking against international best practices, improving productivity, reducing costs, and enhancing guest experiences.</li></ul> 


Job Stakeholders

Internal:
<ul>
<li>RSG Destination Development</li>
<li>Group Environment and Sustainability</li>
<li>Red Sea Zone Authority</li>
</ul>
External:
<ul>
<li>Ministry of Tourism</li>
<li>Ministry of Environment, Water and Agriculture and its affiliated centers</li>
<li>Universities and research institutions</li></ul> 


Job Requirements

Qualifications &amp; Experience
<ul>
<li>Certified PADI Instructor</li>
<li>Minimum of 500 logged dives</li>
<li>Certified at least 50 students across all core courses</li>
<li>Proven experience in dive center and/or resort management across multiple geographic locations</li>
<li>Strong background in dive business and/or resort operations</li>
<li>Demonstrated hospitality and guest service track record</li>
<li>Extensive diving health and safety experience</li>
<li>Experience operating in diverse global dive environments</li>
<li>Dive equipment management and maintenance oversight</li>
<li>Dive retail and commercial operations experience</li>
<li>Strong understanding of marine conservation principles</li>
<li>Valid Fit-to-Dive medical certification</li>
<li>Underwater photography and videography skills</li></ul> 


Essential Skills
<ul>
<li>Excellent written and spoken English</li>
<li>Strong communication, presentation, and public speaking skills</li>
<li>Exceptional customer service mindset with a proactive, &ldquo;can-do&rdquo; attitude</li>
<li>Flexible, open-minded, and adaptable approach to work and environment</li>
<li>Self-motivated with strong time management and deadline-driven delivery</li>
<li>Ability to guide dives that deliver a premium &ldquo;wow&rdquo; guest experience</li>
<li>Strong technical knowledge of dive equipment and maintenance standards</li>
<li>Highly detail-oriented with excellent organizational skills</li>
<li>Guest-experience focused with the ability to manage high-end clientele</li>
<li>Strong cross-cultural awareness and ability to work with diverse nationalities</li>
<li>Proven ability to handle guest feedback, requests, and complaints professionally</li>
<li>Commitment to the highest possible safety standards for guests and staff</li>
<li>Lead by example as a role model for professional conduct and behavior</li>
<li>Strong leadership and people management capabilities</li>
<li>Ability to work independently and as part of a team with sound judgment</li>
<li>Maintain strict confidentiality at all times</li>
<li>Proficient in Microsoft Office applications</li>
<li>Strong interest in marine science, conservation, research, and education</li>
<li>Ability to train and mentor staff to deliver exceptional guest experiences</li>
<li>Strong administrative, planning, and coordination capabilities</li></ul> 


Desirable Skills
<ul>
<li>Additional spoken language(s), preferably Arabic</li>
<li>Social media content creation and posting skills</li>
<li>Advanced marine life identification skills (fish, invertebrates, reptiles, mammals)</li>
<li>Certified workshop technician for multiple dive equipment brands</li></ul> 


Job Context
<ul>
<li>Operates across The Red Sea and AMAALA destinations in a strategic, multi-site capacity.</li>
<li>Requires frequent travel and flexibility to work extended hours, including weekends and peak seasons.</li>
<li>Oversees a wide range of marine and diving operations across multiple locations.</li>
<li>Plays a critical leadership role in delivering safe, innovative, and world-class diving experiences aligned with destination growth and vision.</li></ul></div></div></div></div></div>

Senior Manager - Dive Operations

NASJET

<div>
 
 Responsible for the day-to-day activities of the Operations Control Center and the exercise of the operation control.
 
 
 
 Key Responsibilities:
 
 
 
 
 Functional:
 
 
 
 _Compliance with all GACA regulations, Eurocontrol, ICAO and company standards.
 
 
 _Oversee NASJET to ensure safe, efficient and economic operation of NASJET aircrafts.
 
 
 _Point of contact of all operating crew members. _Assures that all operational issues and concerns in daily activity are followed and Client are properly informed.
 
 
 
 Operational:
 
 
 
 _Creates operational flight plan in accordance with the GACA regulations
 
 
 _Provides crew flight briefing and prepares flight documents required for proper conduct of flights. _Performs flight following and monitoring to all NASJET flights.
 
 
 _Releases flight in accordance with GACA regulations and company standard procedures.
 
</div>

Flight Dispatcher

Infinite Sports KSA

JOB OVERVIEWAbsolute Ballet is seeking a passionate and experienced Lead Ballet Instructor &amp; Program Coordinator to oversee the development and delivery of our ballet program. This role combines high-quality instruction with program leadership, including curriculum development, instructor support, student progression monitoring, and operational coordination.The successful candidate will be responsible for maintaining exceptional teaching standards, supporting student growth, and ensuring the smooth day-to-day management of the ballet department. This position is well suited to a professional who is dedicated to developing dancers in a structured, encouraging, and inspiring environment.KEY RESPONSIBILITIESBallet Program Management: Oversee the daily operation of the ballet department, including class scheduling, instructor coordination, and program planning to ensure efficient delivery of all sessions.Lesson &amp; Curriculum Development: Create and maintain progressive lesson plans across various age groups and skill levels, emphasizing technique, artistry, confidence, and performance readiness.Student Development &amp; Assessment: Evaluate student progress on a regular basis, establish clear development goals, and provide meaningful feedback to students and their families.Class Instruction: Deliver engaging ballet lessons that promote discipline, creativity, technical excellence, and a positive learning experience for participants of all levels.Administration &amp; Documentation: Maintain accurate attendance records, student evaluations, and program documentation while providing regular updates and reports to management.Instructor Leadership: Support, mentor, and coordinate assistant and part-time instructors, ensuring consistency in teaching standards and effective communication within the team.Safety &amp; Child Welfare: Follow safeguarding and child protection procedures at all times, administer basic first aid when necessary, and help maintain a safe environment for all participants.Parent Communication: Build positive relationships with parents and guardians by providing timely information regarding student progress, schedules, performances, and academy activities.Performances &amp; Special Events: Coordinate recitals, showcases, and academy performances while preparing students for competitions and external events where applicable.Collaboration Across Programs: Work closely with school partnerships, holiday camps, and community initiatives to support the growth and promotion of dance programs.Professional Standards: Arrive at least 30 minutes prior to classes and uphold a high standard of professionalism and presentation.Program Growth &amp; Retention: Assist in promoting student enrollment, maintaining strong retention rates, and maximizing participation across all ballet programs.Reporting Structure Reports to the Operations Manager.Qualifications and Experience:<ul><li>Strong background in classical ballet, contemporary, modern, or cultural dance styles or relevant teaching certification</li><li>Minimum 3 years of teaching or coaching experience</li><li>Valid driver&rsquo;s license</li><li>Child Safeguarding certification</li><li>First aid certification</li><li>Police clearance</li></ul>Skills and Certifications:<ul><li>Leadership and team management</li><li>Strong organizational abilities</li><li>Excellent communication and parent interaction skills</li><li>Familiarity with MS Office and reporting tools</li><li>Ability to deliver structured and inspiring dance sessions</li></ul>Programs You Will Lead<ul><li>Recreational ballet classes</li><li>Intermediate and advanced training groups</li><li>Competition and performance teams</li></ul>Performance Review<ul><li>KPIs will be set and reviewed each term</li><li>Management will conduct periodic venue visits and quality assessments</li></ul>Additional Information<ul><li>This position requires flexibility, proactive thinking, and a strong commitment to delivering high-quality coaching along with excellent customer experience.</li></ul>Job Types: Full-time, Part-time, ContractEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Coaching: 2 years (Required)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>Work Location: In person

Ballet Instructor & Program Manager

Sulalat Coffee Trading Co.

Job PurposePerform maintenance and repair work for buildings and facilities, diagnose and resolve technical faults, and ensure the continuous, efficient, and safe operation of all facilities.Duties and Responsibilities<ul><li>Diagnose technical faults, identify their root causes, and carry out the necessary repairs.</li><li>Perform preventive and corrective maintenance on facilities and equipment.</li><li>Maintain and repair electrical and mechanical systems, as well as basic plumbing and air-conditioning systems.</li><li>Replace damaged or faulty parts and ensure the quality of repairs before returning equipment or systems to operation.</li><li>Conduct regular inspections of equipment and facilities and report issues that require specialized technical support.</li><li>Respond promptly to maintenance requests and handle them according to priority.</li><li>Use tools, instruments, and technical equipment safely and correctly.</li><li>Comply with occupational health and safety requirements while performing maintenance work.</li><li>Document completed maintenance activities and update maintenance records.</li><li>Maintain the cleanliness and organization of the work area, tools, and equipment.</li></ul>Required Experience and Qualifications<ul><li>3&ndash;5 years of practical experience in facilities, building, or industrial maintenance.</li><li>Proven experience in diagnosing and repairing faults in the following areas:</li><li>Electrical systems: Distribution panels, lighting systems, and circuit breakers.</li><li>HVAC and refrigeration systems.</li><li>Plumbing systems: Water supply and drainage networks.</li><li>Basic civil maintenance: Repairing doors, ceilings, and roofs.</li><li>Ability to use measuring devices and technical tools effectively.</li><li>Good knowledge of occupational health and safety procedures.</li><li>Ability to enter maintenance data and prepare basic maintenance reports.</li></ul>Pay: From ﷼3,000.00 per monthWork Location: In person

Facilities Maintenance Technician

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