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operations lead (director) Jobs in Riyadh

operations lead (director)

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operations lead director

Surbana Jurong Private Limited

<div><ul><li>A global multidisciplinary consultancy with 16,500+ professionals across 40+ countries</li><li>
Delivering world-class infrastructure, buildings, and environmental solutions</li><li>
Be a part of shaping our business and driving innovation initiatives</li></ul>
About SJ: 
Surbana Jurong Group (SJ) is a global urban, infrastructure, and engineering consulting firm with a strong presence across the Middle East, Asia, and Africa. We deliver integrated solutions across transport, ports, marine, energy, and large-scale infrastructure developments.
About the Role: 
We are supporting a major PMC bid for a large-scale port and mining infrastructure development in Oman and are seeking an experienced Project Director / Team Leader to lead the multidisciplinary supervision team. 
The role will act as the Client&rsquo;s representative under FIDIC (Engineer), overseeing design review, construction supervision, and contract management across marine, port, and mine infrastructure works.
Key Responsibilities:<ul><li>
Lead and manage the PMC team and act as the primary Client interface</li><li>
Oversee construction supervision for port, marine, and mine works</li><li>
Coordinate multi-disciplinary engineering teams and contractors</li><li>
Ensure compliance with technical, contractual, and safety standards</li><li>
Lead progress reporting, stakeholder coordination, and project governance</li><li>
Oversee integration of breakwater, berths, MHS, utilities, and quarry operations</li></ul>
Mandatory Requirements:<ul><li>
Degree in Civil Engineering (Master&rsquo;s in Marine/Ports preferred)</li><li>
Minimum 20+ years experience, with 10+ years in port/marine projects</li><li>
Proven experience as Project Director / Team Leader on major port projects</li><li>
Strong knowledge of FIDIC contracts (Yellow Book preferred)</li><li>
Experience managing EPC/PMC construction supervision</li><li>
Fluent in English</li></ul>
Why Join SJ Group? 
Join a global, multidisciplinary consultancy shaping sustainable, people-centric environments across 40+ countries. Work with world-class teams and contribute to impactful infrastructure and urban development projects across the region while embracing digital innovation and AI-driven delivery.
All recruitment activities go through our internal Talent Acquisition Team, and currently, this role doesn&rsquo;t require agency input.
Please do not forward resume directly to SJ employees/managers; we do not accept unsolicited resumes and are not responsible for any associated fees.
Only shortlisted candidates will be notified
At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!</div>

Team Leader / Project Director

Confidential Government

<div>
 
 
 Role Overview
 
 
 
 We are seeking an experienced
 
 Executive Director of Human Capital Operations
 
 to lead and oversee all HR operational functions across a large and dynamic workforce. This role is responsible for ensuring the effective delivery of payroll, employee relations, HR administration, workforce operations, and employee services while maintaining operational excellence and compliance.
 
 
 The successful candidate will have extensive experience managing HR operations for large employee populations and a strong understanding of workforce governance, employee lifecycle management, payroll operations, and employee relations within complex organizations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee all Human Capital Operations functions, including Payroll, Employee Relations, Personnel Administration, and Employee Services.
 </li>
 <li>
 Ensure the accurate and timely execution of payroll processes and compliance with labor regulations and organizational policies.
 </li>
 <li>
 Develop and implement scalable HR operational frameworks capable of supporting large employee populations.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), operational KPIs, and governance standards across HR Operations.
 </li>
 <li>
 Oversee employee lifecycle processes including onboarding, contract administration, transfers, promotions, leave management, and offboarding.
 </li>
 <li>
 Lead employee relations initiatives and ensure the effective resolution of employee cases and workplace matters.
 </li>
 <li>
 Partner with HR Centers of Excellence and business leaders to ensure operational alignment and workforce effectiveness.
 </li>
 <li>
 Drive process optimization, automation, and continuous improvement initiatives across HR Operations.
 </li>
 <li>
 Ensure data integrity, reporting accuracy, and workforce compliance across HR systems.
 </li>
 <li>
 Manage and develop high-performing HR Operations teams.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 
 12+ years of progressive Human Resources experience, including at least 5 years in a senior HR Operations leadership role.
 
 </li>
 <li>
 Proven experience managing HR Operations for organizations with
 
 3,000+ employees
 
 .
 </li>
 <li>
 Extensive experience overseeing payroll operations, employee relations, and personnel administration.
 </li>
 <li>
 Strong knowledge of labor laws, HR governance, compliance, and workforce administration.
 </li>
 <li>
 Experience supporting large-scale workforces, preferably within education, public sector, or labor-intensive organizations.
 </li>
 <li>
 Demonstrated success in establishing operational controls, service delivery models, and HR process improvements.
 </li>
 <li>
 Strong leadership, stakeholder management, and problem-solving capabilities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 
 Experience supporting large teacher populations, school networks, universities, or education organizations.
 
 
 Experience managing HR Operations during periods of rapid workforce growth and high-volume recruitment.
 
 
 Exposure to workforce planning and performance governance frameworks is considered an advantage.
 
 
 
 
 
 
 Key Competencies
 
 
 
 HR Operations Leadership
 
 
 Payroll Management
 
 
 Employee Relations
 
 
 Workforce Administration
 
 
 HR Governance &amp; Compliance
 
 
 Operational Excellence
 
 
 HR Service Delivery
 
 
 Process Improvement &amp; Automation
 
 
 Workforce Analytics
 
 
 Stakeholder Management
 
</div>

HC Operations Executive Director

Fendi

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>As a FENDI Ambassador in our Store you will be responsible to provide an elevate and luxurious customer journey to each client through Brand DNA Discovery, building loyalty and recruit new clients to achieve and exceed individual and store sales goals
</div><div><h3 class="jobSectionHeader">Job responsibilities
 </h3>Main Responsibilities
<ul><li>Lead individual sales and achieve performance targets and KPIs
</li><li>Engage in upselling, cross selling and multiple selling for all product categories
</li><li>Grant an outstanding service to the clients in compliance with the company guidelines
</li><li>Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools
</li><li>Manage customer service quality, to meet customer expectations by offering professionalism and human touch
</li><li>Correctly operate the retail IT system for stock transfers, payments, stock inquiries and customer database input
</li><li>Support the store operations activities.
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3>Profile
<ul><li>2+ years&rsquo; experience in Fashion/Luxury sales
</li><li>Bachelor&rsquo;s Degree or equivalent is preferred
</li><li>Passion for retail and fashion trends
</li><li>Excellent communication skills, self-reliant, friendly and patient
</li><li>Organization, professionalism, self-confidence
</li><li>Fluent English, additional languages will be a pl
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FENDI
 
MAISON
 
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
 
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
 
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div>

Client Advisor - Part timer

Rawaj - Human Capital Management

<div>Leverage your abilities and join the dynamic team of a leading company operating in the government services and process facilitation sector.
The PMO Director will lead the Project Management Office to drive the successful delivery of strategic and transformation initiatives aligned with the organization&rsquo;s business objectives. The role will oversee enterprise-wide projects across digital transformation, operational excellence, service expansion, customer experience, and governance, ensuring that all initiatives are delivered on time, within budget, and in line with corporate priorities.<h2 class="jobSectionHeader">
Key Accountabilities</h2><ul><li>
Establish, lead, and continuously improve the enterprise PMO framework, governance model, delivery methodology, and reporting standards.</li><li>
Manage the organization&rsquo;s portfolio of strategic projects across operations, customer service, technology, finance, and shared services.</li><li>
Oversee the planning and execution of business transformation, digitalization, and operational improvement initiatives.</li><li>
Work closely with senior leadership to prioritize projects based on strategic value, business impact, risk, and resource availability.</li><li>
Develop executive-level dashboards, portfolio reports, and performance updates for the CEO and Executive Committee.</li><li>
Monitor project progress, identify risks and issues, and ensure timely mitigation and resolution.</li><li>
Manage project budgets, resource allocation, timelines, and vendor performance to ensure successful delivery.</li><li>
Ensure project governance, documentation, approvals, and reporting are aligned with internal policies and regulatory requirements.</li><li>
Promote PMO best practices, including Agile, waterfall, hybrid delivery models, and continuous improvement methodologies.</li><li>
Lead, coach, and develop project managers and PMO team members to build delivery capability across the organization.</li><li>
Drive stakeholder alignment, communication, and change management across business functions.</li><li>
Track project benefits, outcomes, and lessons learned to improve future project delivery.</li></ul><h2 class="jobSectionHeader">
Knowledge, Skills, and Experience</h2>
We Are Looking For: 
 
<ul><li>Bachelor&rsquo;s degree in Engineering, Information Technology, Business Administration, or a related field, Master&rsquo;s degree is preferred.</li><li>
12-15 years of overall project management experience with Mminimum of 5 years&rsquo; experience leading or managing an enterprise PMO.</li><li>
Proven experience delivering large-scale transformation, digitalization, technology, or operational excellence projects.</li><li>
PMP certification is mandatory. Additional certifications such as PgMP, PRINCE2, PMI-ACP, or Lean Six Sigma are an advantage.</li><li>
Strong knowledge of PMO governance, portfolio management, project controls, and executive reporting.</li><li>
Experience in government services or visa services, travel, aviation, outsourcing, BPO, customer service, or service operations environments is preferred.</li><li>
Strong track record in managing cross-functional projects involving senior stakeholders, external vendors, and multiple business units.</li></ul></div>

PMO Director - Government Services | Saudi Arabia

Qiddiya Investment Company

<div>Qiddiya is Saudi Arabia&rsquo;s future capital of entertainment, sports, and culture &mdash; a 360 km&sup2; mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we&rsquo;re creating a destination like no other. This is more than a project, it&rsquo;s a national transformation. As construction accelerates, we&rsquo;re hiring ambitious talent to help shape it. If you&rsquo;re driven by scale, impact, and the chance to build something iconic from the ground up, Qiddiya is calling for you.
Position Summary
The Director of Viaduct, Stations and Tunnels (VST) leads the client-side delivery of this D&amp;B package of civil infrastructure, including viaducts, stations, tunnels, shafts, portals, and associated works. The role is responsible for the successful planning, integrated design, delivery, testing, commissioning, handover, and operational readiness of the package associated with a major new metro railway programme. 
The role will act as the Owner&rsquo;s lead representative for all Viaduct, Stations and Tunnels scope, ensuring that they are coordinated and integrated with the DRSS package and that the metro system overall is delivered safely, efficiently, and in accordance with operational, technical, regulatory, and programme requirements. 
A key challenge of the role is managing complex interfaces between railway systems, civil infrastructure, operational assets, utility providers, government stakeholders, developers, future operators, and contractors within a rapidly developing city where some surrounding infrastructure is operational while other assets remain under design and construction. 
The VST Director works closely with the separate Depot, Rolling Stock and Systems (DRSS) package to achieve the overall integrated delivery outcome across both packages, and subsequent delivery to the Operator/Maintainer. This includes managing complex design interfaces across packages, regulatory bodies, utility providers and adjacent asset owners. 
The role also leads, develops, and supports a high-performing team, setting clear expectations, building capability, and fostering a collaborative culture focused on safety, accountability, and successful project outcomes.
Key Responsibilities<ul><li>
Lead delivery of all VST civil infrastructure works, ensuring compliance with scope, schedule, budget, quality, and safety objectives.</li><li>
Oversee contractor performance, construction progress, risk management, and change control.</li><li>
Manage interfaces between civil works, systems, rolling stock, utilities, existing infrastructure, and third-party stakeholders.</li><li>
Build and maintain relationships with government entities, regulatory authorities, utility providers, and developers.</li><li>
Ensure construction delivery aligns with approved designs, operational requirements, and asset handover objectives.</li><li>
Drive resolution of technical, contractual, stakeholder, and construction-related issues.</li><li>
Support testing, commissioning, operational readiness, and transition into operations.</li><li>
Provide executive reporting, governance, and strategic decision-making support.</li></ul> 
Requirements 
<ul><li>
Bachelor's degree in Civil Engineering, Structural Engineering, Construction Management, or a related discipline.</li><li>
Minimum 20 years of experience in major infrastructure delivery, including 15 years in senior leadership roles.</li><li>
Proven experience delivering metro, railway, or major transportation infrastructure projects, including stations, tunnels, and elevated structures.</li><li>
Experience working within the Middle East region.</li><li>
Strong expertise in programme delivery, interface management, stakeholder engagement, risk management, and contract administration.</li><li>
Chartered Engineer status or equivalent professional accreditation preferred.</li><li>
Experience in client-side leadership roles and mega-projects exceeding USD 4 billion is highly desirable.</li></ul></div>

Director - Viaduct, Stations and Tunnels - 20004753 - DA3

<div>The Director &ndash; Asset Application Operations is responsible for managing the operations, configuration, governance, and continuous availability of asset and park applications across the Qiddiya portfolio. This includes Vista and VGS ticketing and point-of-sale platforms, Maximo, ERD/Yardi, and all park- and complex-related applications, ensuring system availability, data accuracy, revenue integrity, and compliance with safety, leasing, and PCI DSS standards.
The role oversees ticketing, guest-facing, maintenance, leasing, and QHSE application operations to maintain guest experience continuity, asset reliability, lifecycle visibility, and operational integration across parks, sports, entertainment, and complex venue
Key Responsibilities<ul><li>
Manage day-to-day operations of Vista and VGS ticketing, admission, and point-of-sale platforms across Qiddiya entertainment venues.
</li><li>Govern product, pricing, capacity, promotions, and season-pass configurations through controlled change management.
</li><li>Ensure integration between ticketing, POS, access control, CRM, payment gateways, and ERP systems.
</li><li>Oversee daily reconciliation of ticketing and POS revenue with Finance.
</li><li>Ensure PCI DSS compliance for payment processing and cardholder data.
</li><li>Lead peak-day, major-event, and degraded-mode operational readiness, including load testing and command center support.
</li><li>Manage Maximo and ERD/Yardi environments supporting maintenance and leasing operations.
</li><li>Validate work orders, preventive maintenance schedules, asset hierarchies, tenant information, and lease transactions.
</li><li>Maintain standardized master data for assets, locations, tenants, and contracts.
</li><li>Manage release calendars and outage windows to minimize operational disruption.
</li><li>Oversee operations of all park and complex applications, including F&amp;B and retail POS, access control, RFID/cashless systems, lockers, virtual queuing, ride operations, and guest mobile applications.
</li><li>Maintain the application portfolio, support model, and venue-specific SLAs.
</li><li>Coordinate major incident management and event-day operational support with Park Operations.
</li><li>Ensure application readiness for seasonal operations, new attractions, and venue openings through onboarding, integration testing, and hypercare.
</li><li>Ensure QHSE checklists, incident records, and corrective actions are maintained within applications.
</li><li>Prepare and maintain audit-ready documentation, including SOPs, operational controls, and supporting evidence.
</li><li>Monitor statutory inspections, certifications, renewals, and compliance dashboards.
</li><li>Collaborate with Safety and Engineering teams to enhance workflows and compliance processes.
</li><li>Monitor KPIs and dashboards for asset downtime, maintenance backlog, lease performance, revenue reconciliation, and SLA compliance.
</li><li>Oversee reconciliation of ERD revenue with Finance and resolve discrepancies.
</li><li>Maintain application governance controls, including access, change, and data quality management.
</li><li>Ensure operational documentation, knowledge bases, and support procedures remain current.
</li><li>Manage vendor support queues and prioritize issues based on business criticality.
</li><li>Deliver user training and operational guidance for inspections, work orders, lease amendments, and renewals.
</li><li>Manage UAT planning, execution, approvals, and release readiness.
</li>Monitor vendor SLAs, escalation processes, and service handovers across application support teams. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; Master's preferred.
</li><li>10+ years of experience in asset, park, or ticketing application operations.
</li><li>ITIL certification or equivalent required.
</li><li>Experience with Maximo and ERD/Yardi.
</li><li>Experience with Vista and VGS ticketing and POS platforms.
</li><li>Knowledge of integrations across ticketing, access control, CRM, ERP, and payment systems.
</li><li>Knowledge of PCI DSS, revenue reconciliation, and audit compliance.
</li><li>Experience managing major incidents, 24/7 operations, and event readiness.
</li><li>Experience with QHSE processes, vendor management, and SLA governance.
</li><li>Entertainment, theme park, or real estate industry experience preferred.</li></ul></div>

Director - Asset Application Operations

<div>Qiddiya Investment Company is seeking an accomplished Commercial Director for the RES-158 project within our residential development portfolio. This leadership role demands a strategic and commercially astute professional to oversee all commercial activities associated with the residential developments, ensuring projects are delivered efficiently, on budget, and meet quality standards.
The Commercial Director will be responsible for managing contract negotiations, procurement, risk management, and financial performance, collaborating with internal teams and external stakeholders to drive successful project outcomes. This role requires a hands-on approach to managing commercial teams and fostering innovation and excellence within the commercial function. 
Key Responsibilities<ul>
<li>Develop and execute commercial strategies for the RES-158 residential project.</li>
<li>Manage all commercial aspects including procurement, contract administration, and commercial risk mitigation.</li>
<li>Lead negotiations with contractors, suppliers, and any third parties to ensure favorable terms.</li>
<li>Monitor project budgets, forecasts, and financial reporting to meet cost efficiency targets.</li>
<li>Ensure compliance with contractual terms, company policies, and regulatory requirements.</li>
<li>Collaborate with project management and other departments to align commercial objectives with project goals.</li>
<li>Oversee and develop the commercial team, enhancing their capabilities and performance.</li>
<li>Provide timely and accurate reports on commercial performance and project status to senior management.</li> 
</ul> 
 
Requirements 
<ul><li>
Bachelor&rsquo;s degree in Quantity Surveying, Construction Management, Business Administration, or related field.</li><li>
At least 15 years of progressive experience in commercial management.</li><li>
Must have a minimum of 5 years of experience within the Middle East/GCC region.
</li><li>Must have at least 3 years of client-side experience.
</li><li>Must have at least 3 years of experience in residential development/projects, whether with developers, consultants, or contractors.</li><li>
Strong skills in contract negotiation, procurement, and commercial risk management.</li><li>
Excellent leadership and team management capabilities.</li><li>
Effective communication, negotiation, and stakeholder management skills.</li><li>
Professional qualifications such as MRICS or equivalent are preferred.</li></ul> 

Benefits 
Offering a comprehensive compensation and benefits package.</div>

RES-158 - Commercial Director

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