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sirar by stc

<div>
 
 
 About the Company
 
 
 
 
 
 
 Advanced technology and cybersecurity company (sirar) established by stc, the region&rsquo;s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments. As experts in business security and privacy. We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develops sirar data strategy and ensure having clear roadmap aligned with corporate strategy.
 </li>
 <li>
 Participates in developing data management framework requirements of master data, data quality and architecture.
 </li>
 <li>
 Participates in developing data governance processes and improvements to meet organizational needs.
 </li>
 <li>
 Ensures implementing data management policies and procedures.
 </li>
 <li>
 Manages data quality program and ensure continuous improvement.
 </li>
 <li>
 Ensures data management program and related projects to achieve data strategic objectives.
 </li>
 <li>
 Ensures a proper execution for data change management program.
 </li>
 <li>
 Contributes to the overall success of the company by performing all other duties and responsibilities as assigned by line manager
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Information Systems, Computer Science, or a related field
 </li>
 <li>
 Preferred: Certifications such as CDMP, CIPP or CIPM
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 
 
 
 <ul>
 <li>
 Good understanding of data governance frameworks (DAMA-DMBOK)
 </li>
 <li>
 Experience in data quality, metadata management, and data lifecycle practices
 </li>
 <li>
 Understanding of PDPL and data privacy requirements
 </li>
 <li>
 Familiarity with data sharing processes and governance
 </li>
 <li>
 Strong analytical, problem-solving, and coordination skills
 </li>
 <li>
 Experience with data governance tools (e.g., Collibra, Informatica, Purview)
 </li>
 <li>
 Hands-on experience with Power BI or Tableau
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 
 
 
 
 5 &ndash; 7 years in relevant experience.
 
 
 
 
 
 
 Important Notice for Candidates:
 
 
 
 
 
 
 By submitting your application, you confirm that you have read and understood sirar's Candidate Privacy Notice and agree to the processing of your personal data in accordance with it.
 
 
 
</div>

Data Management Lead

Wipro

<div>
 
 
 Primary Skill/Keywords -
 
 Target Operating Model, Service Management, Workforce Design, Governance Frameworks
 
 
 
 Secondary Skill / Keywords -
 
 Process Improvement, Organisational Design, SLAs, Operating Procedures
 
 
 
 
 
 
 
 Detailed Job Description:
 
 
 
 Responsible for designing and validating operational models, governance structures, service operating models, organizational structures, workforce requirements, service management processes and operational readiness frameworks.
 
</div>

Operations Lead

3days Personal Training Gym

Job Summary:The Fitness Manager is responsible for overseeing all aspects of the fitness operations, including managing a team of coaches, ensuring high training standards, delivering exceptional member experiences, and achieving performance targets. This role requires strong leadership, operational management, and a deep understanding of fitness programming and client engagement.Key Responsibilities:1. Team Management &amp; Leadership<ul><li>Recruit, train, and supervise fitness coaches and personal trainers.</li><li>Create staff schedules and ensure adequate coverage for all classes and sessions.</li><li>Conduct regular team meetings, performance reviews, and coaching sessions.</li><li>Motivate and develop team members to maintain a high-energy, professional environment.</li></ul>2. Operations &amp; Program Management<ul><li>Oversee daily fitness operations and ensure all sessions start and finish on time.</li><li>Monitor class attendance, coach performance, and member feedback.</li><li>Ensure all training programs are delivered safely, effectively, and in line with brand standards.</li><li>Collaborate with management to create new training concepts or improve existing programs.</li></ul>3. Member Experience &amp; Engagement<ul><li>Maintain a strong floor presence, building relationships with members and promoting retention.</li><li>Address member concerns and ensure consistent customer satisfaction.</li><li>Encourage and support coaches to upsell personal training and other services.</li></ul>4. Performance &amp; Business Goals<ul><li>Track and report on key performance indicators (KPI) such as member attendance, revenue, and retention.</li><li>Develop strategies to increase class participation and personal training sales.</li><li>Manage fitness budgets, equipment needs, and maintenance schedules.</li></ul>5. Health &amp; Safety Compliance<ul><li>Ensure all fitness activities adhere to company safety policies and standards.</li><li>Oversee equipment maintenance, cleanliness, and gym hygiene.</li><li>Conduct risk assessments and ensure emergency procedures are in place.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Sports Science, Physical Education, or related field (preferred).</li><li>Minimum 3&ndash;5 years of experience in fitness management or coaching leadership.</li><li>Strong background in functional training, CrossFit, or group fitness programs.</li><li>Excellent communication, leadership, and organizational skills.</li><li>Ability to motivate and manage a diverse team.</li><li>Certification in Personal Training or Group Exercise (e.g., ACE, NASM, ISSA, CrossFit L1) is required.</li><li>CPR and First Aid certified.</li></ul>Key Attributes:<ul><li>Passionate about fitness and people development.</li><li>Energetic, hands-on leader with strong interpersonal skills.</li><li>Results-driven with the ability to manage multiple priorities.</li><li>Professional, positive, and approachable attitude.</li></ul>Candidates can apply on this post or share their CV to info@tsport.saJob Type: Full-timePay: ﷼7,000.00 - ﷼8,000.00 per monthWork Location: In person

Female Fitness Manager

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview :
 
 
 
 webook.com is looking for a Customer Care Manager to lead customer care operations across webook.com, its clients, and global markets.
 
 
 This role will own the function end to end, including in-house team management, service quality, escalations, processes, reporting, systems, and outsourcing strategy. The ideal candidate is a hands-on leader who can build a scalable operation while maintaining a consistently high customer experience.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the day-to-day customer care operation across webook.com and client accounts
 </li>
 <li>
 Manage, coach, and develop the in-house customer care team
 </li>
 <li>
 Define team structures, shifts, workflows, escalation paths, and service standards
 </li>
 <li>
 Develop and manage outsourcing and agency partnerships for global markets
 </li>
 <li>
 Ensure coverage across different markets, languages, time zones, major events, and high-demand periods
 </li>
 <li>
 Oversee customer inquiries, complaints, refunds, booking issues, payments, ticket access, and event-related concerns
 </li>
 <li>
 Manage complex and sensitive escalations
 </li>
 <li>
 Establish and monitor KPIs including response time, resolution time, customer satisfaction, backlog, quality, and productivity
 </li>
 <li>
 Build quality assurance, training, and knowledge management processes
 </li>
 <li>
 Work closely with Product, Technology, Operations, Finance, Marketing, and Commercial teams to resolve recurring customer issues
 </li>
 <li>
 Identify opportunities to improve processes, systems, automation, and the overall customer journey
 </li>
 <li>
 Provide regular performance reports and customer insights to leadership
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor Degree in Business or similar
 </li>
 <li>
 Fluency in both Arabic and English is required
 </li>
 <li>
 Proven experience managing customer care, customer service, contact centre, or customer experience operations
 </li>
 <li>
 Experience managing both in-house teams and outsourced service providers
 </li>
 <li>
 Strong understanding of service levels, workforce planning, quality assurance, and performance management
 </li>
 <li>
 Comfortable operating in a fast-paced, high-volume environment
 </li>
 <li>
 Strong analytical, communication, and problem-solving skills
 </li>
 <li>
 Experience with customer care platforms, ticketing systems, automation, and reporting tools
 </li>
 <li>
 Experience in ticketing, entertainment, sports, events, e-commerce, travel, or technology is an advantage
 </li>
 </ul>
</div>

Customer Care Manager

Tamara

<div>About Us

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses.

Tamara is Saudi Arabia&rsquo;s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices.

Your role

We're seeking a Team Leader for our Partner Onboarding Team. As Team Leader, you will be crucial in overseeing and assessing the activities of our partner care service representatives, as well as providing frequent performance feedback.

Drawing on your proficiency in leading, providing coaching, feedback, and development opportunities to help them reach their full potential, you will be responsible for developing and monitoring the everyday activities of customer service operations, assisting customer service representatives with duties as needed to create unique experiences only Tamara can provide.

With a proven track record of success in leading and motivating teams, excellent communication, interpersonal, problem-solving skills, and ultimately revolutionized the way millions of users shop, pay, and bank.

You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented&ndash;persevering regardless of circumstances, always finding a way through, no matter the challenges.

You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.

This role is based onsite in our Riyadh offices.

Your responsibilities
<ul>
<li>Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback.</li>
<li>Strategizing and monitoring the daily activities of customer service operations.</li>
<li>Assisting customer service staff with duties where required.</li>
<li>Training staff in areas of customer service and company policies.</li>
<li>Assess AML/CFT risk factors (industry, geography, payment flow, behavior) and assign onboarding risk ratings in line with internal policy.</li>
<li>Ensure all findings, approvals, and supporting evidence are accurately logged and auditable in Salesforce in real time.</li>
<li>Escalate high-risk or suspicious cases to Compliance for enhanced due diligence (EDD) or SAR filing, following defined escalation paths.</li>
<li>Monitor regulatory changes (e.g., SAMA, CBUAE, FATF) and update screening rules, checklists, and playbooks accordingly.</li>
<li>Liaise daily with Commercial, Compliance, Product, and Risk teams to resolve onboarding blockers and clarify documentation requirements.</li>
<li>Identify process gaps and propose workflow or automation enhancements (e.g., data integrations, rules engines, reporting dashboards).</li>
<li>Support periodic internal and external audits by compiling evidence packs and answering examiner queries.</li>
<li>Track and report key onboarding KPIs (turnaround time, pass/fail rates, false-positive ratios) to help drive continuous improvement.</li>
<li>Uphold Tamara&rsquo;s &ldquo;compliance-by-design&rdquo; culture, ensuring every merchant is onboarded safely, efficiently, and in full regulatory adherence.</li>
</ul>
Your expertise
<ul>
<li>Bachelor&rsquo;s or Master&rsquo;s degree in business administration, management studies, or in a related discipline.</li>
<li>Prior experience (up to 3 years) in the field of customer service or contact center is also necessary for this position. Must have at least 1 years of experience as a supervisor or team lead</li>
<li>Leadership Skills: Customer experience managers are able to organize and direct the activities of customer experience representatives to ensure the delivery of high-quality service to customers.</li>
<li>Communication Skills: They are well-versed in effectively interacting with clients to identify and process their requirements.</li>
<li>Customer Service Skills: They are able to courteously interact with clients to ensure positive customer experience</li>
<li>1&ndash;3 years of hands-on experience in KYB due diligence, AML/CFT screening, or merchant onboarding within a fintech, payments, or other regulated financial institution in UAE and KSA.</li>
<li>Proficiency in case management on Salesforce (or a similar workflow tool), including documenting reviews, attaching evidence, and maintaining audit-ready records.</li>
<li>Solid grasp of KYB fundamentals: validating trade licenses, analyzing UBO/shareholder structures, and applying risk-based onboarding decisions.</li>
<li>Working knowledge of sanctions, PEP, and adverse-media screening (UN, OFAC, EU, GCC) using tools such as Dow Jones, Focal, World-Check, or LexisNexis.</li>
<li>Familiarity with GCC regulations&mdash;especially CBUAE KYC/AML Rulebook, SAMA AML Rules, and FATF recommendations&mdash;and the ability to interpret regulatory updates.</li>
<li>Experience supporting audits or regulatory exams, assembling evidence packs, and answering follow-up queries.</li>
<li>Attention to detail and a proactive approach to spotting process gaps, proposing improvements, and meeting tight onboarding SLAs.</li>
<li>Professional certifications such as ICA Certificate in KYC &amp; CDD, CAMS, ACAMS, or equivalent are advantageous but not mandatory.</li></ul></div>

Team Lead - Partner Onboarding

Red Sea Global

<div><div><div><div><div>Division: Sports and Entertainment
</div></div></div></div><div><div><div><div>Department: WAMA
</div></div></div></div><div><div><div><div>Company: Sports and Entertainment Company
</div></div></div></div><div><div><div><div>From Land to Sea &ndash; Active Experiences in Nature&rsquo;s Purest Form Red Sea Sports s Entertainment (RSSE) is a dedicated subsidiary of Red Sea Global (RSG), responsible for designing and delivering outstanding land and marine experiences at The Red Sea destination. RSSE manages and operates a diverse portfolio of sports, adventure, and leisureofferings, including water sports through Galaxea, adventure activities via Akun, and leisure experiences delivered by WAMA.RSSE plays a key strategic role in the partnership between Red Sea Global and the Saudi Olympic s Paralympic Committee, united by a shared ambition to promote inclusive, accessible, and world-class sports and recreational experiences.Guided by a purpose-driven approach and a strong commitment to people and the planet, RSSE delivers innovative programs aligned with Saudi Vision 2030, supporting the Kingdom&rsquo;s ambition to become a global leader in regenerative tourism. 


Job Purpose

The Dive Operations Supervisor is a site-based role responsible for overseeing the day-to-day operational execution of all dive center activities within the assigned asset. 


This role ensures the safe, efficient, and high-quality delivery of diving and marine-based experiences by coordinating dive logistics, managing schedules, and supporting operational teams. The Dive Operations Supervisor works closely with the Dive Center Manager and instructional team to maintain the highest standards of safety, service delivery, and operational readiness. 


The position plays a key role in bridging operational planning and on-ground execution, ensuring a seamless guest experience within a luxury marine tourism environment. 


Key Responsibilities

1. General Responsibilities
<ul>
<li>Support the Dive Center Manager in the daily operational management of the dive center.</li>
<li>Coordinate and oversee all dive operations, ensuring smooth execution of schedules and activities.</li>
<li>Supervise operational staff, including instructors, dive masters, boat crew, and support teams.</li>
<li>Ensure all operations are aligned with company policies, procedures, and service standards.</li>
<li>Maintain a professional and organized operational environment across all dive center facilities.</li></ul> 


2. Pre-Opening Support
<ul>
<li>Assist in the planning, setup, and operational readiness of dive center infrastructure and systems.</li>
<li>Support cross-functional teams during the delivery phase to ensure operational requirements are met.</li>
<li>Contribute to the development of operational procedures, schedules, and workflows.</li></ul> 


3. Operational Responsibilities (Post-Opening)
<ul>
<li>Plan and manage daily dive schedules, including staff allocation, boat coordination, and equipment readiness.</li>
<li>Ensure all dive activities are conducted safely, professionally, and in compliance with training agency standards.</li>
<li>Oversee guest flow from check-in through to completion of activities, ensuring a seamless experience.</li>
<li>Coordinate diver logistics, including briefings, site allocation, and timing of departures and returns.</li>
<li>Monitor weather and sea conditions to ensure safe and efficient operations.</li>
<li>Ensure accurate documentation of daily operations, including dive logs, manifests, and activity reports.</li>
<li>Support guest engagement, resolving operational issues and ensuring high levels of satisfaction.</li>
<li>Liaise with boat captains, technicians, and instructors to ensure alignment and readiness.</li></ul> 


4. Health, Safety, Environment &amp; Quality
<ul>
<li>Ensure safety remains the top priority across all dive operations.</li>
<li>Enforce compliance with safety protocols, emergency procedures, and risk assessments.</li>
<li>Conduct regular safety checks and operational audits.</li>
<li>Promote environmental responsibility and sustainable diving practices.</li>
<li>Ensure all activities comply with local regulations and company standards.</li></ul> 


5. Policies, Procedures &amp; Reporting
<ul>
<li>Adhere to all company policies, SOPs, and operational guidelines.</li>
<li>Maintain accurate operational records, reports, and documentation.</li>
<li>Provide regular updates to management on operational performance, risks, and guest feedback.</li></ul> 


6. Continuous Improvement
<ul>
<li>Identify opportunities to improve operational efficiency, guest experience, and safety standards.</li>
<li>Support the implementation of best practices and process improvements.</li>
<li>Contribute to team development through guidance and performance feedback.</li></ul> 


Job Requirements

Qualifications &amp; Experience
<ul>
<li>Certified Divemaster or Scuba Instructor (e.g., PADI, SSI, or equivalent).</li>
<li>Proven experience in dive center operations, including logistics coordination and team supervision.</li>
<li>Strong understanding of dive operations, scheduling, and marine logistics.</li>
<li>Experience working in a commercial dive or tourism environment.</li>
<li>Knowledge of diving health and safety standards.</li>
<li>Experience in hospitality or luxury tourism environments is an advantage.</li></ul> 


Core Competencies
<ul>
<li>Excellent communication skills in English; Arabic is an advantage.</li>
<li>Strong organizational and coordination skills.</li>
<li>High level of responsibility and commitment to safety.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Strong leadership and teamwork abilities.</li>
<li>Customer-focused mindset with the ability to handle high-end clientele.</li>
<li>Problem-solving skills with the ability to make decisions under pressure.</li>
<li>Professional presentation aligned with luxury hospitality standards.</li>
<li>Proficiency in Microsoft Office and operational systems.</li></ul> 


Desirable Skills
<ul>
<li>Additional language proficiency (preferably Arabic).</li>
<li>Experience with dive booking systems and operational software.</li>
<li>Knowledge of marine conservation and sustainability practices.</li>
<li>Experience in multi-site or large-scale operations.</li></ul> 


Job Context
<ul>
<li>Operates within a luxury dive center and marine tourism environment.</li>
<li>Requires flexibility to work extended hours, weekends, and peak seasons.</li>
<li>Combines operational coordination with guest-facing responsibilities.</li>
<li>Plays a critical role in ensuring safe, efficient, and high-quality dive operations.</li></ul></div></div></div></div></div>

Supervisor - Dive Center

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Services Coordinator , you&rsquo;re not just supporting guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
</li><li>Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
</li><li>Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
</li><li>Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
</li><li>Support special projects: Assist with coordinating departmental initiatives or ad-hoc assignments
</li><li>Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Telephone Operator

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