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operations manager assistant

Talent 360 ME

<div>
 
 Operations Manager
 
 
 
 
 Firewood
 
 &ndash; a growing Egyptian fashion wear brand with multiple branches across Egypt and ambitious plans to expand &ndash; is looking for an experienced and results-driven Operations Manager to lead our day-to-day operations.
 
 
 This is a full-time, on-site position based in New Cairo.
 
 
 As a Operations Manager , you will be the backbone of our order fulfillment and logistics, ensuring every part of our operations chain&mdash;from the warehouse floor to the customer's door&mdash;runs efficiently and effectively. You will be instrumental in supporting Firewood's growth by optimizing our internal processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Operational Oversight: Oversee and manage daily operations across order processing, logistics, warehousing, and customer support functions.
 </li>
 <li>
 Process Improvement: Proactively identify and resolve operational bottlenecks, implement process improvements, and ensure seamless cross-departmental coordination to enhance efficiency.
 </li>
 <li>
 Performance Monitoring: Track and analyze key fulfillment KPIs (e.g., Order SLA, return handling efficiency, delivery success rate) to maintain high standards of service.
 </li>
 <li>
 Team Leadership: Lead, manage, and mentor the logistics, storekeeping, and support staff, fostering a high-performance team culture.
 </li>
 <li>
 Reporting: Prepare and present detailed operational performance reports and strategic insights to senior management.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Experience: A minimum of 7+ years of hands-on experience in Operations Management, preferably within the Retail, Fashion/Apparel, E-commerce, F&amp;B, or Distribution sectors.
 </li>
 <li>
 Leadership: Strong proven leadership and complex problem-solving skills.
 </li>
 <li>
 Technical Savvy (Preferred): Familiarity with ERP (Enterprise Resource Planning) and/or Inventory Management Systems.
 </li>
 <li>
 Communication: Good command of English communication skills (written and verbal).
 
 
 
 </li>
 </ul>
 
 Tools :
 
 
 
 <ul>
 <li>
 Advanced proficiency with Excel / Google Sheets for data analysis and reporting.
 </li>
 <li>
 Experience with ERP or Inventory Software.
 </li>
 <li>
 Familiarity with project management tools like Trello / Asana.
 
 
 
 </li>
 </ul>
 
 Ready to lead our operations? Apply Now!
 
</div>

Operations Manager (Fashion & Retail)

Savills Middle East

<div>
 
 The Role
 
 
 
 We are seeking a full-time Operations Manager focusing on the management of the property&rsquo;s operational aspects within the Property and Facilities Management department. The ideal candidate wu for a conscientious and driven Operations Manager to join our thriving Property Management team. The successful candidate will have a proven track record in managing the operations of a property.
 
 
 Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Coordinate and manage all activities of the operational subcontractors (security, cleaning, fire, pest control, landscaping, and others)
 </li>
 <li>
 Cooperate with other departments (e.g. financial, marketing, technical)
 </li>
 <li>
 Liaise with tenants, to manage their ongoing operational and technical requests.
 </li>
 <li>
 Manage the operational part of service charge budget and prepare recommendations for improvement.
 </li>
 <li>
 Provide operational data, analysis as required to by Department Head
 </li>
 <li>
 Manage proper handovers of the Units and any systems from or to Tenants and other users, and contractors.
 </li>
 <li>
 Manage all ongoing operational issues to ensure smooth and continuous operations of the property.
 </li>
 <li>
 Controlling &amp; ensuring tenants compliance with provisions of their leases e.g User, Building regulation, repair &amp; maintenance, health &amp; safety.
 </li>
 <li>
 Management of tenant&rsquo;s operational &ldquo;complaints&rdquo;.
 </li>
 <li>
 Manage and ensure fulfilment of third-party contractor&rsquo;s contractual obligations to ensure smooth operation, repairs etc.
 </li>
 <li>
 Control of working practices of contractors in the property
 </li>
 <li>
 Manage units' debts, penalties and sales reports escalation.
 </li>
 <li>
 Managing the tendering or re-tendering of any operational service required at the property.
 
 
 </li>
 </ul>
 
 Skills, Knowledge And Experience
 
 
 
 <ul>
 <li>
 Experience: at least 4-5 years in FM or Operational management
 </li>
 <li>
 Strong operational and facilities management skills
 </li>
 <li>
 Conflict resolution and tenant relationship management
 </li>
 <li>
 Attention to detail and ability to multitask in a high-pressure environment
 
 
 </li>
 </ul>
 Over 42,000 people work for us in more than 700 offices all over the world. This breadth of global coverage, combined with specialist services and market insight, means we'll always have an expert who is local to you.
</div>

Operations Manager

SSC HR Solutions

<div>
 
 Overview:
 
 We are seeking a highly organized and client-focused Operations Manager to oversee the daily operations of our luxury limousine company. The ideal candidate will ensure exceptional service delivery, manage logistical and administrative functions, and lead a team dedicated to providing premium transportation experiences.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee daily operations of the limousine fleet, ensuring timely, safe, and luxurious service
 </li>
 <li>
 Manage driver scheduling, training, and performance to uphold company standards
 </li>
 <li>
 Maintain fleet maintenance schedules and coordinate repairs to ensure optimal vehicle condition
 </li>
 <li>
 Develop and implement operational policies and procedures to enhance efficiency and service quality
 </li>
 <li>
 Monitor customer satisfaction and address any issues promptly to uphold the company's reputation
 </li>
 <li>
 Coordinate with sales and marketing teams to support business growth and client retention
 </li>
 <li>
 Manage administrative functions including bookings, invoicing, and compliance with licensing and regulations
 </li>
 <li>
 Ensure adherence to safety protocols, insurance requirements, and local transportation laws
 </li>
 <li>
 Prepare operational reports and analyze data to identify areas for improvement
 </li>
 <li>
 Foster a professional, courteous, and team-oriented work environment
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience in operations management, preferably in luxury transportation or a related industry
 </li>
 <li>
 Strong leadership, organizational, and problem-solving skills
 </li>
 <li>
 Excellent communication and customer service abilities
 </li>
 <li>
 Knowledge of local transportation regulations and licensing procedures
 </li>
 <li>
 Proficiency in MS Office and transportation management software
 </li>
 <li>
 Ability to work flexible hours, including evenings and weekends as needed
 
 
 </li>
 </ul>
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives
 </li>
 <li>
 Opportunities for professional development
 </li>
 <li>
 A luxurious, client-focused work environment
 </li>
 </ul>
</div>

Operations Manager - Luxury Limousine Company

Confidential

<div>
 
 
 Job Summary:
 
 
 
 We are seeking a results-driven and strategic
 
 Operations Manager
 
 to oversee the daily operations of our call center. This role is responsible for ensuring efficient processes, high-quality customer service, team productivity, and compliance with company standards and service-level agreements (SLAs). The ideal candidate has strong leadership skills, is data-oriented, and thrives in a fast-paced, customer-focused environment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage and lead a team of supervisors, team leads, and call center agents.
 </li>
 <li>
 Oversee daily operations, including workforce scheduling, queue management, and service level performance.
 </li>
 <li>
 Monitor and analyze KPIs (e.g., AHT, FCR, CSAT, SLA) and drive continuous improvement strategies.
 </li>
 <li>
 Develop and implement operational policies, procedures, and best practices to enhance customer experience and team performance.
 </li>
 <li>
 Collaborate with Quality Assurance, Training, HR, and IT teams to support agent development and system efficiency.
 </li>
 <li>
 Handle escalations and complex customer issues as needed.
 </li>
 <li>
 Ensure compliance with company policies, data protection laws, and regulatory requirements.
 </li>
 <li>
 Prepare and present operational reports to senior leadership.
 </li>
 <li>
 Foster a positive, motivated, and performance-driven culture within the team.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Communications, or a related field (preferred).
 </li>
 <li>
 3+ years of experience in call center operations, with at least 2 years in a leadership role.
 </li>
 <li>
 Strong knowledge of call center technologies (e.g., ACD, CRM, WFM tools).
 </li>
 <li>
 Proven ability to lead and develop high-performing teams.
 </li>
 <li>
 Excellent communication, problem-solving, and decision-making skills.
 </li>
 <li>
 Data-driven mindset with strong analytical skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Experience with remote/hybrid teams.
 </li>
 <li>
 Lean Six Sigma or other process improvement certifications.
 </li>
 <li>
 Familiarity with omnichannel support (phone, email, chat, social media).
 </li>
 <li>
 Able to work on site with flexible schedule.
 </li>
 </ul>
</div>

Breadfast

<div>
 
 
 Role Objectives
 
 
 
 The Assistant Fulfillment Point Manager is responsible for managing the dark stores on ground, in terms of order fulfillment, quality control, and logistics, and will coordinate closely with the customer service and the Dark Store &amp; Last Mile Operations Manager.
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 ● Assist in managing FP Operations on the ground.
 
 
 ● Ensure orders are being filled and shipped timely and accurate.
 
 
 ● Prevents product damage and shrinkage, accidents, and occupational hazards.
 
 
 ● Effectively monitors the flow of goods through the stock management system.
 
 
 ● Maintain a clean and safe work environment.
 
 
 ● Prepares necessary SOPs for fulfillment processes.
 
 
 ● Assist in analyzing current operations and make recommendations on ways to improve.
 
 
 ● Maintain the highest standards of customer service by immediately attending to and resolving customer issues.
 
 
 
 
 
 
 REQUIRED EDUCATION, KNOWLEDGE, AND SKILLS
 
 
 
 ● Bachelor&rsquo;s degree
 
 
 ● Knowledge of warehouse software packages and MS Office proficiency.
 
 
 ● Analytical thinking skills.
 
 
 ● High attention to detail.
 
 
 ● Problem solving skills.
 
 
 ● Good command of the English language.
 
 
 ● Multi-functional team leadership skills.
 
 
 ● Conflict resolution skills.
 
 
 ● Able to work on shift basis.
 
</div>

Assistant Dark store manager II

Hilton

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

Explore 751+ Operations manager assistant in Cairo this October. Find roles across top companies and apply now to boost your career.

751 operations manager assistant jobs IN Cairo

Operations Manager (Fashion & Retail)

Operations Manager

Operations Manager - Luxury Limousine Company

Operations Manager

Assistant Dark store manager II

Assistant Manager

Assistant Manager