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HRPSP - Your Strategic HR Partner

Job Opportunity &mdash; Manager (FTTH Operations)Locations: Islamabad Salary: PKR 120,000Responsibilities:<ul><li>Oversee FTTH operations including Quality, Deployment, and Field Operations.</li><li>Ensure smooth project execution and compliance with technical standards.</li><li>Lead teams responsible for fiber deployment, troubleshooting, and maintenance.</li><li>Coordinate with internal teams and vendors.</li><li>Monitor KPIs and operational performance.</li></ul>Requirements:<ul><li>Minimum 16 years of education (Electrical/Electronics/Telecom).</li><li>5&ndash;7 years FTTH experience (Quality, Deployment, Field).</li><li>Strong leadership &amp; project management skills.</li></ul>Job Type: Full-timePay: Rs120,000.00 per monthWork Location: In person

Manager (FTTH Operations)

One More International SMC Private Limited

JOB VACANCY &ndash; GENERAL MANAGER(Please do not apply if you don't understand, speak and write Turkish Language)OneMore International SMC Private Limited is a multinational company with operations in multiple countries. We are seeking an experienced General Manager to oversee and develop our operations in Pakistan.Location: Islamabad &ndash; Main Jinnah Avenue (approximately 10 minutes from Centaurus Mall)Required Qualifications<ul><li>Fluent in Turkish (speaking and writing) &ndash; mandatory</li><li>Proficient in English and Urdu</li><li>University Or College graduate</li><li>MLM experience</li><li>Previous experience in management, sales, or consultancy</li><li>Experience in sales consulting or customer relationship management is a strong advantage</li><li>Strong communication and interpersonal skills</li><li>Ability to organize and professionally manage meetings</li><li>Capable of providing translation or interpretation when required</li><li>Experienced in office and team management</li><li>Proficient in computer and office software applications</li><li>Knowledgeable in banking operations and administrative procedures in Pakistan</li><li>Problem-solving skills, responsibility, and discipline</li></ul>Job Description<ul><li>Manage and develop the company&rsquo;s operations in Pakistan</li><li>Organize and oversee customer relationships and sales processes</li><li>Coordinate communication with international partners</li><li>Plan and manage meetings</li><li>Coordinate the office team and daily operations</li><li>Monitor banking and administrative processes</li><li>Identify and evaluate new business opportunities to contribute to company growth</li></ul>ApplicationInterested candidates are requested to submit their updated CVs to nvdkhn.pk@gmail.com &amp; fedai.ozan@gmail.com . Shortlisted candidates will be contacted for interviews.International SMC Private Limited invites dynamic, professional candidates who want to grow with us in a fast-paced international work environment.Pay: Rs80,000.00 - Rs140,000.00 per monthWork Location: In person

MANAGER

AIO App Inc

<div>About the Role You will be joining a team with a culture centered around agility, a constant hunger to learn, and the desire to teach and make those around you better.
AIO is seeking a results-driven IT Operations and Customer Support leader to join our Support Care team as a Senior Support Operations Specialist. Because our support infrastructure is currently in its foundational stages, this is a true &quot;0 to 1&quot; builder role. We do not yet have automated flows or a fully mature tech stack in place. The ideal candidate will leverage their extensive experience to architect our support operations from the ground up designing processes, building out HubSpot integrations, and establishing the automation, reporting, and SLA frameworks needed to scale our service delivery.
Key Responsibilities
<ul><li>CRM Architecture &amp; Administration: Lead the ground-up implementation and administration of CRM (HubSpot, Salesforce, Zendesk). You will be responsible for designing, building, and launching our very first CRM workflows and end-to-end technical support ticketing processes.</li><li>
Building CX Automation: Design and deploy our foundational automation and AI-driven workflows (such as conversational bots and auto-routing) from scratch to eliminate manual effort and efficiently manage ticket volume as we scale. 
</li><li>
Multi-Channel Integration: Set up and launch new integrations across our ticketing systems and self-service portals, pulling channels like Slack, Microsoft Teams, and WhatsApp into a unified workspace.</li><li>
Creating Dashboards &amp; Workflows: Establish our baseline metrics by building out the first generation of KPIs, SLA dashboards, and custom utilization reports. Dashboarding, SLA tracking, and performance reporting will be critical for daily functions that you will design and own. 
</li><li>
Establishing Case Hygiene &amp; QA: Define, document, and enforce our first strict SLA/KPI governance protocols. You will build the incident, problem, and change management workflows required to ensure high-quality case hygiene and identify process gaps.</li><li>
CSAT &amp; Escalation Workflows: Create the blueprint for CSAT-driven escalation handling to resolve complex technical issues. Set up the automated mechanisms to follow up with clients, striving to achieve and maintain CSAT scores of 95% or higher.</li><li>
Team Training &amp; Enablement: Train the support team on the newly built workflows, troubleshooting protocols, and customer communication standards to ensure adoption and excellent service delivery.</li><li>
Performance Evaluation: Set up the frameworks to evaluate overall team performance. Create utilization reports and set up KPIs to provide regular coaching, feedback, and management of team members.</li><li>
Support Operations Leadership: Oversee the rollout of our platform support operations and serve as the primary escalation point, ensuring accurate, real-time communication between support teams and backend operations.</li></ul>
Qualifications &amp; Requirements
<ul><li>Experience: 4+ years of experience in IT Ops and Tech Support Ops, with a proven track record of building out systems and workflows from scratch.</li><li>
Leadership: 2+ years minimum in a leadership role or overseeing large Tech Support, IT Support, or CX Support Ops teams.</li><li>
Education: Bachelor's degree in any field. Masters preferred.
</li><li>Technical Stack: Proven expertise in administering and building out platforms including HubSpot, Jira, Microsoft 365, and N-able MSP Manager. Additional experience with Zendesk, ServiceNow, Salesforce, and Zoho is highly valued.</li><li>
Reporting &amp; Analytics: Strong proficiency in creating custom dashboards, SLA tracking mechanisms, and performance utilization reports to extract actionable insights and drive data-backed operational decisions.</li><li>
Training &amp; Quality Assurance: Proven ability to develop and implement Quality Assurance (QA) frameworks from scratch, audit support interactions, and deliver structured technical training and coaching to upskill support teams.</li><li>
Automation Skills: Strong background in establishing conversational AI/chatbots, workflow automation, and process optimization where none previously existed.</li><li>
Soft Skills: Must possess strong leadership, stakeholder management, adaptability, conflict resolution, and change management skills with a deeply customer-centric mindset. Ability to thrive in a highly agile, startup-like environment.</li></ul>
Why Join AIO?
Our mission is to revolutionize the US restaurant industry by providing a comprehensive and fully integrated solution that empowers restaurant owners to efficiently manage all aspects of their business. Our platform combines our patented AI technology with unparalleled customer support to help owners increase revenue, reduce costs, and improve their overall profit margins.
We believe that restaurants should be able to focus on delivering exceptional dining experiences to their customers, without the added stress of managing complex and disparate systems. That's why we offer an All-In-One super app platform for all their needs, from front-of-the-house operations like ordering, payment, marketing and rewards, to back-of-the-house management like inventory, staff, and financials.
We are laser focused on becoming a significant player in the $55 billion restaurant tech SaaS market. You will be a part of a world class, up-and-coming Silicon Valley funded startup.</div>

Senior Support Ops Specialist

<div>At EY, we&rsquo;re all in to shape your future with confidence. 
We&rsquo;ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. 
Join EY and help to build a better working world. 
The opportunity 
This is an exciting opportunity for an HR professional looking to broaden experience across multiple facets of HR operations. Reporting to the HR Operations Manager, you will play a key role in supporting EY offices in Karachi, Lahore, and Islamabad, ensuring seamless service delivery throughout the employee lifecycle.
You will collaborate closely with Assurance Service Line Talent teams and partner with other Talent functions to deliver a consistent and high-quality experience, drive operational efficiency, and contribute to timely and effective HR solutions. 
Your key responsibilities 
In this role, you will:<ul><li>
Manage employee lifecycle activities, including probation reviews, performance management cases, and separations, ensuring compliance with legal and organizational policies.</li><li>
Work with counselors and HR stakeholders to address employee relations matters, including disciplinary actions and grievance resolutions.</li><li>
Coordinate and implement operational processes, including Performance Improvement Plans (PIPs) and employee exits, ensuring smooth execution and timely delivery.</li><li>
Support local HR operations, including liaising with external authorities, preparing employee documentation, and handling ad hoc office requirements.</li><li>
Contribute to cross-functional HR initiatives and collaborate with Talent teams to ensure consistent service delivery across locations.</li></ul> 
Skills and attributes for success 
<ul><li>
4+ years of experience in HR operations within a professional services firm or a complex organization.</li><li>
Exposure to HR operations at a MENA or international level is desirable.</li><li>
Experience with shared services and handling large-scale projects.</li><li>
Advanced proficiency in Excel and strong operational skills.</li><li>
Ability to handle sensitive matters with discretion and maintain effective stakeholder relationships.</li></ul> 
What we offer you 
At EY, you will gain hands-on experience across end-to-end HR processes, including performance management, employee relations, and operational initiatives. You will work in a flexible, inclusive, and collaborative environment, where your contributions directly impact the employee experience and operational excellence.
With access to global best practices, advanced tools, and a network of diverse professionals, you will develop your expertise, expand your professional horizons, and contribute meaningfully to shaping HR operations at EY.
Are you ready to shape your future with confidence? Apply today.
To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodation you may need. 
EY | Building a better working world 
EY is building a better working world by creating new value for clients, people, society, and the planet, while building trust in capital markets.
Enabled by data, AI, and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy, and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network, and diverse ecosystem partners, EY teams provide services in more than 150 countries and territories.</div>

Senior Associate - HR Operations - Rapid - Islamabad

foodpanda

<div>
 foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.
 </li>
 <li>
 Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis
 </li>
 <li>
 Responsible for steering the warehouse operations to the agreed SLAs and KPIs
 </li>
 <li>
 Proactively recommend and implement operational goals, objectives, and process improvements
 </li>
 <li>
 Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment
 </li>
 <li>
 Allocate resources to ensure optimal efficiency (scheduling)
 </li>
 <li>
 Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods
 </li>
 <li>
 Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits
 </li>
 <li>
 Effectively ensure that the implementation of policies, procedures and work standards are met
 </li>
 <li>
 Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager
 </li>
 <li>
 Ensure warehouse housekeeping and workplace safety
 </li>
 <li>
 Ensure timely dispatch of orders with 100% accuracy.
 </li>
 <li>
 Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.
 </li>
 <li>
 Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s from a reputable university
 </li>
 <li>
 In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)
 </li>
 <li>
 Knowledge of industry&rsquo;s local legislation
 </li>
 <li>
 Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community
 </li>
 <li>
 Working knowledge of performance/operation metrics
 </li>
 <li>
 Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools
 </li>
 <li>
 Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements
 </li>
 <li>
 Self-motivated and able to work independently
 </li>
 <li>
 Outstanding communication and people skill
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 What does your playfield look like?
 
 
 
 <ul>
 <li>
 We work in a flexible but fast paced environment.
 </li>
 <li>
 We start and end with customers to deliver exceptional service.
 </li>
 <li>
 We love to innovate, prioritize, decide, and deliver.
 </li>
 <li>
 We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.
 </li>
 </ul>
</div>

Business Manager

Kitchens Consultant (PVT) LTD

We are looking for a highly motivated and experienced Branch Manager to oversee the daily operations of our restaurant/fast food outlet. The ideal candidate should have strong problem-solving skills, operational expertise, and the ability to lead a team efficiently while ensuring business targets and timelines are met.Key Responsibilities:<ul><li>Manage and supervise all branch operations to ensure smooth day-to-day functioning</li></ul><ul><li>Identify operational issues and perform root cause analysis to resolve problems effectively</li></ul><ul><li>Ensure all tasks and projects are completed within defined timelines</li></ul><ul><li>Monitor staff performance and maintain team productivity</li></ul><ul><li>Regularly collect updates from team members and report progress to higher management</li></ul><ul><li>Maintain operational standards, quality control, and customer satisfaction</li></ul><ul><li>Coordinate with different departments to ensure seamless workflow</li></ul><ul><li>Implement company policies and ensure compliance at the branch level</li></ul>Proven experience in restaurant or fast food industry (mandatory)<ul><li>Strong problem-solving and analytical skills</li></ul><ul><li>Excellent leadership and team management abilities</li></ul><ul><li>Good communication and reporting skills</li></ul><ul><li>Ability to work under pressure and handle multiple tasks</li></ul><ul><li>Strong sense of responsibility and accountability</li></ul>Job Type: Full-timePay: From Rs65,000.00 per monthExperience:<ul><li>Restaurant Manager : 4 years (Preferred)</li></ul>Location:<ul><li>Islamabad (Preferred)</li></ul>Work Location: In person

Branch Manager

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
<ul><li>
The assigned individual will be responsible for managing the 24-hour operational dark store and will be based on-site. A minimum presence of 6-8 hours at the dark store is expected daily, with continued virtual coordination with the team beyond on-ground hours.</li><li>
Coordinate the end-to-end warehouse processes, from inbound management to stock handling, storing, and order dispatching on a timely basis</li><li>
Responsible for steering the warehouse operations to the agreed SLAs and KPIs</li><li>
Proactively recommend and implement operational goals, objectives, and process improvements</li><li>
Manage Workplace Safety &amp; Health (WSH) procedures to ensure department compliance with regulations by performing periodic safety &amp; health risk assessment</li><li>
Allocate resources to ensure optimal efficiency (scheduling)</li><li>
Liaise with the commercial department to actively manage fast and slow-moving lines, manage spoilages, wastages, and shrinkages etc. as well as successful implementation of returns, refunds, damaged and expired goods</li><li>
Ensure periodical stock takes are carried out and noted down accurately. Physical and system stock variation targets are kept within acceptable tolerance limits</li><li>
Effectively ensure that the implementation of policies, procedures and work standards are met</li><li>
Coordinate periodic maintenance of the facilities and escalate any malfunction to the Realty Facility Manager</li><li>
Ensure warehouse housekeeping and workplace safety</li><li>
Ensure timely dispatch of orders with 100% accuracy.</li><li>
Keeping a record of stock expiries and prevent any damaged/expired product from being delivered to the customers.</li><li>
Maintain positive relationship with external stakeholders such as, neighbor, suppliers and foodpanda riders</li></ul> 

Qualifications 
<ul><li>
Bachelor&rsquo;s from a reputable university</li><li>
In depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.)</li><li>
Knowledge of industry&rsquo;s local legislation</li><li>
Stakeholder management including with vendor goods delivery teams, residential and commercial neighbour, and community</li><li>
Working knowledge of performance/operation metrics</li><li>
Familiar with Warehouse Management Systems, as well as demand forecasting and stock replenishment tools</li><li>
Excellent knowledge of manpower planning and scheduling, including for off days, leaves, absences, and variable demand requirements</li><li>
Self-motivated and able to work independently</li><li>
Outstanding communication and people skill</li></ul> 

Additional Information 
What does your playfield look like?<ul><li>
We work in a flexible but fast paced environment.</li><li>
We start and end with customers to deliver exceptional service.</li><li>
We love to innovate, prioritize, decide, and deliver.</li><li>
We love what we do, and we don&rsquo;t rest until our targets are achieved.. So if you&rsquo;re also someone who is driven until the dream is achieved, come join us.</li></ul></div>

Explore 242+ Operations manager in Islamabad this April. Find roles across top companies and apply now to boost your career.

242 operations manager jobs In Islamabad

Manager (FTTH Operations)

MANAGER

Senior Support Ops Specialist

Senior Associate - HR Operations - Rapid - Islamabad

Business Manager

Branch Manager

Business Manager