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operations support specialist

Horizon Tech

We are seeking a Sales Support &amp; Operations Specialist to manage end-to-end order processing across multiple sales channels. This role serves as the operational backbone, ensuring smooth order flow from placement to fulfillment, including payments, returns, and marketplace coordination across multiple brands (AVS, Solar, and 5Seconds). The ideal candidate has strong US market experience and thrives in a fast-paced, detail-oriented environment.Responsibilities<ul><li>Process and manage sales orders across Home Depot, Lowe's, Zoro, Amazon, and internal channels</li><li>Monitor order status, resolve discrepancies, and ensure timely fulfillment</li><li>Coordinate across multiple brands to maintain accurate order records</li><li>Process and track payments for Home Depot and Lowe's accounts</li><li>Reconcile payment records and identify discrepancies</li><li>Handle return merchandise authorizations (RMAs) across all channels</li><li>Maintain return records and coordinate issue resolution</li><li>Communicate with customers to resolve order-related concerns</li><li>Prepare and submit product listing files to marketplace partners</li><li>Update and maintain listing data using Excel</li><li>Support additional operational tasks based on business needs</li></ul>Requirements<ul><li>Prior US market experience (mandatory)</li><li>Proven experience in sales order processing, e-commerce operations, or similar role</li><li>Strong proficiency in Microsoft Excel (data entry, record-keeping, file handling)</li><li>Familiarity with Home Depot, Lowe's, Amazon, and Zoro marketplaces</li><li>Excellent attention to detail and organizational skills</li><li>Strong written and verbal communication skills</li><li>Ability to manage priorities in a fast-paced environment</li></ul>Nice to Have<ul><li>Experience managing multi-brand or multi-channel operations</li><li>Background in returns/RMA processing</li><li>Familiarity with inventory and fulfillment workflows</li></ul>Other Details<ul><li>Work Hours: 8:30 AM &ndash; 5:30 PM EST (5:30 PM &ndash; 2:30 AM PKT)</li><li>Location: Preferred Onsite / Remote option available</li><li>Office Location: Shaheed-e-Millat Road, off Shahrah-e-Faisal, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Sales Support & Operations Specialist (ZR-646)

Supply Chain Services

Responsible for preparing, verifying, and issuing invoices accurately and on time, while assisting with accruals in the system. This role ensures smooth coordination and communication between operations, finance, and customer service teams.Key ResponsibilitiesProvide administrative and operational support for daily shipments, ensuring accurate data entry and smooth coordination across departments.<ul><li>Open and manage shipment files in the system.</li><li>Input data accurately and maintain up-to-date records.</li><li>Support operations with documentation, filing, and follow-ups.</li><li>Assist in coordinating with internal teams and customers when required.</li><li>Help prepare basic reports and operational summaries.</li></ul>Requirements<ul><li>Strong attention to detail and accuracy in data handling.</li><li>Proficiency in MS Excel and familiarity with basic accounting or ERP systems.</li><li>Excellent communication and coordination skills.</li><li>Previous experience in billing, accounts, or logistics operations preferred.</li></ul>Working Hours<ul><li>UK Shift</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li></ul>(Timings may change as per requirement)Holiday CalendarWe follow the UK holiday calendar only. Pakistani federal holidays are not observed.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>What are your salary expectations and your joining date</li><li>Do you have any experience in Data Entry/Customs?</li></ul>Work Location: In person

Shipping & Customs Coordinator- Bahria Town Karachi

Responsible for preparing, verifying, and issuing invoices accurately and on time, while assisting with accruals in the system. This role ensures smooth coordination and communication between operations, finance, and customer service teams.Key ResponsibilitiesProvide administrative and operational support for daily shipments, ensuring accurate data entry and smooth coordination across departments.<ul><li>Open and manage shipment files in the system.</li><li>Input data accurately and maintain up-to-date records.</li><li>Support operations with documentation, filing, and follow-ups.</li><li>Assist in coordinating with internal teams and customers when required.</li><li>Help prepare basic reports and operational summaries.</li></ul>Requirements<ul><li>Strong attention to detail and accuracy in data handling.</li><li>Proficiency in MS Excel and familiarity with basic accounting or ERP systems.</li><li>Excellent communication and coordination skills.</li><li>Previous experience in billing, accounts, or logistics operations preferred.</li></ul>Working Hours<ul><li>UK Shift</li><li>Winter: 01:30 PM &ndash; 10:30 PM</li><li>Summer: 12:30 PM &ndash; 09:30 PM</li></ul>(Timings may change as per requirement)Holiday CalendarWe follow the UK holiday calendar only. Pakistani federal holidays are not observed.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Are you a resident of Bahria Town karachi ? if yes then please mention home address</li><li>Do you have any experience in Data Entry/Administration?</li><li>What are your salary expectations and your joining date</li></ul>Work Location: In person

Back Office/ Customs support officer-Bahria Town Karachi

Exavail

We are looking for a detail-oriented *Back Office Operations Support* professional to join our team. The ideal candidate should have strong *English communication skills, **data entry accuracy, and **familiarity with Microsoft Excel*.*Salary:* 45,000&ndash;65,000 basic*Requirements:*- Good command of English- Strong data entry skills- Familiarity with Excel- Prior experience in *medical billing* or a *medical-related field* is a plus- *Freshers are encouraged to apply**Work Mode:*This is an *onsite/hybrid role, depending on circumstances. **Work from home may also be offered based on performance.*Pay: Rs45,000.00 - Rs65,000.00 per monthWork Location: Hybrid remote in Karachi

Back Office Operations Support

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
About Contour 
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started! 
 
Division: 
Tangerine Global is a Media Solutions and Network Services Provider to both the commercial and residential markets. Tangerine Global is committed to creating extraordinary products, while providing exceptional service and reliability to our customers. We strive to facilitate an open work environment for our employees, while endeavoring to operate with integrity in all aspects of our business.
Division Link: https://www.tangerineglobal.com/
The Position:
The Tier 1 Operations &amp; Support Engineer is crucial for maintaining the optimal performance and reliability of Tangerine Global's systems, including IPTV solutions and network services platforms. This role involves providing first-level support, troubleshooting, and updates across a variety of system types and ensuring high-quality customer service and support. Successful candidate would work from the Contour Lahore office as a part of the Global Extension of the Support Team.
Key Duties and Responsibilities:<ul><li>
Provide 1st/2nd Level support to the business and its customers</li><li>
Providing troubleshooting assistance for IPTV products to customers via phone, email, and chat</li><li>
Monitoring IPTV services and servers to maintain overall system health, investigating errors and determining proper escalation process to internal and external teams</li><li>
Performing overall system audits to ensure all functionality performs as intended for customers preemptively, providing documented confirmation of audit tasks completed at end of shift</li><li>
Quality assurance on system functions for new updates implemented internally across the platforms supported, Mediaroom, MediaFirst, Dish Smartbox, Evolve, OnStream, and CITRUSLink as well as being able to effectively troubleshoot these systems.</li><li>
Coordinating internal and external teams on technical bridges during outages</li><li>
Monitoring server health and errors through our monitoring systems and alerts as well as the ability to troubleshoot those errors effectively and relaying proper information to internal teams to address accordingly as needed</li><li>
Diagnosing potential server issues that include, but are not limited to, excess NIC utilization, IIS errors, HTTP error codes as well as IPTV service-related troubleshooting on a server by server basis</li><li>
Thorough information probing, acquisition, and documentation on all tickets with customers to properly isolate sources of issues and relay information to proper internal teams</li></ul>
Skills and Requirements:<ul><li>
Associate's degree in Computer Science, Information Technology, or a related field required; Bachelor&rsquo;s degree preferred.</li><li>
Experience in technical support, particularly with IPTV solutions or related technologies, is highly desirable.</li><li>
Strong foundational knowledge of networking principles, IPTV technologies, and other technical systems.</li><li>
Excellent troubleshooting and problem-solving skills.</li><li>
Ability to work effectively in a team environment and communicate with customers and colleagues at all levels.</li><li>
Strong organizational skills and the ability to manage multiple tasks simultaneously.</li><li>
Commitment to providing exceptional customer service.</li><li>
Combines Problem Solving and Technical Learning to efficiently resolve issues and quickly adapt to new technologies, enhancing operational effectiveness.</li><li>
Excels in Time Management, prioritizing tasks effectively while maintaining a strong Customer Focus to meet and exceed client expectations.</li><li>
Action Oriented, takes initiative in challenging situations, driving projects forward with energy and ensuring timely completion.</li><li>
Prior experience working in a growing, fast-paced organization with a dynamic environment</li><li>
Industry certifications in networking, systems support, or related areas are a plus.</li></ul>
WorkShift/Hours:<ul><li>
7:00 PM &ndash; 7:00 AM Pacific Standard Time (7:00 AM &ndash; 7:00 PM Pakistan Standard Time)</li><li>
Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require.</li><li>
12-hour shifts 3 to 4 times a week.
</li><li>Overtime will be paid for additional hours exceeding 45 in a week.</li></ul> 
Example of Workshift:<ul><li>
Workshift Sunday/Monday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Tuesday/Wednesday</li></ul></li><li>
Workshift Thursday/Friday<ul><li>
(7 PM -7 AM Pacific Time)</li><li>
(7 AM to 7 PM Pakistan Time)</li><li>
Off Sunday/Monday</li></ul></li></ul> 
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Operations & Support Engineer

Alfonick International

Job Title: Human Resources Specialist (HR Specialist)Location: Gulshan-e-Iqbal, Block 5 Job Type: Full-Time Department: HRJob SummaryWe are seeking a dedicated and detail-oriented Human Resources Specialist to join our team. The HR Specialist will play a key role in managing day-to-day HR operations, including recruitment, employee relations, and performance management. This position requires a proactive individual who can handle multiple HR functions while maintaining confidentiality and professionalism.Key Responsibilities1. Recruitment &amp; Onboarding<ul><li>Manage end-to-end recruitment processes, including job postings, screening resumes, interviewing, and selection</li><li>Coordinate onboarding activities to ensure a smooth transition for new hires</li><li>Maintain candidate databases and recruitment metrics</li></ul>2. Employee Relations<ul><li>Serve as a point of contact for employee inquiries and concerns</li><li>Foster a positive workplace culture and address employee grievances</li><li>Assist in conflict resolution and disciplinary processes</li></ul>3. HR Operations<ul><li>Maintain accurate employee records and HR databases</li><li>Support payroll coordination and benefits administration</li><li>Ensure compliance with company policies and procedures</li></ul>4. Performance Management<ul><li>Assist in implementing performance appraisal systems</li><li>Support managers in setting goals and evaluating employee performance</li><li>Identify training and development needs</li></ul>5. Compliance &amp; Policies<ul><li>Ensure compliance with local labor laws and regulations</li><li>Assist in developing and updating HR policies</li><li>Conduct audits and maintain documentation for legal compliance</li></ul>6. Training &amp; Development<ul><li>Coordinate employee training programs and workshops</li><li>Track training effectiveness and employee progress</li><li>Promote continuous learning initiatives</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field</li><li>2&ndash;5 years of experience in HR or a similar role</li><li>Strong knowledge of HR practices and labor laws</li><li>Excellent communication and interpersonal skills</li><li>Strong organizational and multitasking abilities</li><li>Proficiency in HR software and Microsoft Office Suite</li></ul>Preferred Qualifications<ul><li>HR certification (e.g., SHRM-CP, PHR) is a plus</li><li>Strong problem-solving and decision-making skills</li></ul>Key Competencies<ul><li>Confidentiality and integrity</li><li>Attention to detail</li><li>Adaptability and flexibility</li><li>Team collaboration</li><li>Time management</li></ul>Benefits<ul><li>Competitive salary</li><li>Professional development opportunities</li><li>Supportive and inclusive work environment</li></ul>How to ApplyInterested candidates are encouraged to submit their resume along with a cover letter detailing their experience and qualifications to hr@alfonickinternational.comWork Location: In person

HR Specialist

Caregenix Solutions

Job Title: HR &amp; Admin SpecialistExperience: Minimum 4 YearsQualification: BBA or EquivalentDepartment: Human Resources &amp; AdministrationLocation: Cherry's Plaza, DHA Phase 2 Ext, KarachiWe are seeking a highly organized and experienced HR &amp; Admin Specialist to manage end-to-end HR operations along with administrative functions. The ideal candidate will play a key role in maintaining a productive workplace, ensuring compliance with company policies, and supporting business operations through efficient HR and administrative practices.Key Responsibilities:Human Resources Functions:<ul><li>Maintain employee records, HR databases, and documentation.</li><li>Handle employee relations, grievances, and disciplinary actions.</li><li>Manage attendance, leave records, and payroll coordination.</li><li>Support performance management processes (KPIs, appraisals, feedback).</li><li>Conduct onboarding, orientation sessions, and exit formalities.</li><li>Ensure compliance with labor laws and company policies.</li></ul>Administrative Functions:<ul><li>Oversee day-to-day administrative operations of the office.</li><li>Manage office supplies, vendor coordination, and facility maintenance.</li><li>Supervise housekeeping, security, and support staff.</li><li>Handle asset management and inventory tracking.</li><li>Ensure workplace safety, hygiene, and compliance standards.</li><li>Coordinate travel arrangements, logistics, and company events.</li><li>Monitor and control administrative budgets and expenses.</li></ul>Required Skills &amp; Competencies:<ul><li>Strong knowledge of HR operations and administrative management.</li><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office and HR software (e.g., HRMS systems).</li><li>Problem-solving and conflict resolution skills.</li><li>High level of integrity and confidentiality.</li><li>Ability to work independently and under pressure.</li></ul>Preferred Qualifications:<ul><li>BBA, BCom, or equivalent degree (HR specialization preferred).</li><li>Certification in HR (e.g., SHRM, CIPD) is a plus.</li></ul>Job Type: Full-timePay: Up to Rs120,000.00 per monthApplication Question(s):<ul><li>Would you be able to manage night shift? (i-e: 6PM- 3AM)</li><li>What is your expected pay?</li></ul>Work Location: In person

HR & Admin Specialist

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