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Alnafitha IT

<div>
 
 Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.
 
 
 As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.
 
 
 Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.
 
 
 
 
 With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.
 
 
 Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction
 
 
 Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability
 
 
 
 
 At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.
 
 
 We are currently searching for Revenue Operations Specialist to work at Revenue Operations (RevOps) department supporting our vision in creating remarkable internal and customer experience.
 
 
 
 
 
 On the RevOps team, you get to build systems, processes, and alignment that help Alnafitha IT, and our customers, grow faster.
 
 
 
 
 
 Your will own the delivery from high level; your major goal is to fulfill commercial orders as per deadlines; assign and request services, follow up and always keep customer updated with delivery / order status, create purchase orders and follow up with vendors or external suppliers to make sure services are received in time.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 Customers and Suppliers Data
 
 <ul>
 <li>
 Support the sales team with daily operations and administrative tasks.
 </li>
 <li>
 Maintain and update the sales (CRM) (zoho )system with accurate sales data.
 </li>
 <li>
 Assist in the preparation of sales reports and performance analytics.
 </li>
 <li>
 Coordinate communication between sales, customers and finance departments.
 </li>
 <li>
 Help develop and implement sales processes and workflows to improve efficiency.
 </li>
 <li>
 Provide general support for sales-related inquiries and tasks.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 Requirements
 
 
 
 
 
 
 Candidate Experience
 
 
 
 
 
 To excel in this position, you will need to:
 
 
 
 
 
 
 Certification Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or equivalent.
 </li>
 </ul>
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong analytical and data interpretation skills.
 </li>
 <li>
 Proficiency in CRM systems , automation tools, and other sales systems
 </li>
 <li>
 Familiarity with data visualization tools (e.g., Tableau, Power BI).
 </li>
 <li>
 Excellent project management and organizational skills.
 </li>
 <li>
 Strong communication and collaboration skills, with the ability to work across multiple teams.
 </li>
 </ul>
 
 
 Personal Skills
 
 
 <ul>
 <li>
 High sense of responsibility and ownership, acting like owner in what you do.
 </li>
 <li>
 Exceptional communication and presentation skills
 </li>
 <li>
 Being able to work on their own or in a team
 </li>
 <li>
 Being able to work to tight deadlines
 </li>
 <li>
 Ability to maintain composure during stressful situation
 </li>
 <li>
 Handling many tasks &amp; responsibilities
 </li>
 <li>
 Fluent in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 Working Conditions
 
 
 <ul>
 <li>
 Working on Weekends, Holidays or outside the business hours could be required.
 </li>
 </ul>
 
 
</div>

Revenue Operation Specialist - Saudi Arabia

InnovationTeam

<div>
 The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees' operational queries.
 
 
 
 Purpose of the Role
 
 
 
 To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
 
 
 
 Key Responsibilities
 
 
 
 
 
 Timesheet &amp; Billing Support
 
 
 
 
 <ul>
 <li>
 Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client's side
 </li>
 <li>
 Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy
 </li>
 <li>
 Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client's GM approval by liaising with account management
 </li>
 <li>
 Work on automating the process with the help of Technology department
 
 
 </li>
 </ul>
 
 Payroll Coordination
 
 
 
 <ul>
 <li>
 Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)
 </li>
 <li>
 Ensure synchronization between approved hours and HR payroll processing deadlines
 
 
 </li>
 </ul>
 
 Client System Support
 
 
 
 <ul>
 <li>
 Act as the support contact for client's internal tools (Availo, Gates, etc.)
 </li>
 <li>
 Facilitate onboarding of new employees into client systems
 </li>
 <li>
 Coordinate with Client's IT Helpdesk for tool-related technical issues
 
 
 </li>
 </ul>
 
 Client Ad-hoc Requests
 
 
 
 <ul>
 <li>
 Support client campaigns (e.g., golden image migration, tool migrations, compliance checks)
 </li>
 <li>
 Track completion of campaign tasks by relevant employees
 </li>
 <li>
 Escalate non-compliance or delays to Customer Success Manager
 
 
 </li>
 </ul>
 
 Employee Support (Operational)
 
 
 
 <ul>
 <li>
 Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage
 </li>
 <li>
 Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments
 </li>
 <li>
 Maintain employee communication logs for traceability
 
 
 </li>
 </ul>
 
 Reporting &amp; Documentation
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 
 
 </li>
 </ul>
 
 Data &amp; Documentation management
 
 
 
 <ul>
 <li>
 Ensure proper data repository management and document preparation for all processes
 </li>
 <li>
 Maintain organized folders for timesheets, approvals, and communications per client and month
 </li>
 <li>
 Ensure all records are retrievable for audits and client reviews
 
 
 </li>
 </ul>
 
 Continuous Improvement
 
 
 
 <ul>
 <li>
 Maintain records of client communications, timesheet cycles, and escalations
 </li>
 <li>
 Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence
 </li>
 <li>
 Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence
 
 
 </li>
 </ul>
 
 Required Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency
 </li>
 <li>
 Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 Bachelor's degree in Business Administration, Operations, or a related field.
 
 
 4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
 
 
 Prior experience handling timesheet-based billing or is a strong advantage.
</div>

Customer Success Executive

<div>The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also addressing employees&rsquo; operational queries.
Purpose of the Role
To strengthen customer satisfaction and operational continuity by bridging communication between client teams, employees, and internal departments (Account Management, HR, Operations, Finance, and Fulfilment). The CSR ensures that all client-facing operational deliverables (e.g., timesheets, internal tool migrations, campaigns) are completed on time, accurately, and in compliance with client processes and ITC policies.
Key Responsibilities
Timesheet &amp; Billing Support<ul><li>Prepare consolidated timesheets for employees based on internal systems of InnovationTeam as well as time capturing systems from client&rsquo;s side.</li><li>Circulate timesheets to employees for self-verification and comments &amp; send them to Client Section Managers for approvals before deadlines. Track and follow up with Client approvers for pending timesheet confirmations. Maintain mapping of employees and Client approvers (Section Manager, Director). Update Operations for any changes in client hierarchy</li><li>Coordinate with Finance for Delivery Notes (DN) preparation and follow-up with client&rsquo;s GM approval by liaising with account management.</li><li>Work on automating the process with the help of Technology department</li></ul>
Payroll Coordination<ul><li>Liaise with HR to flag unapproved or rejected hours for payroll offset (loss of pay)</li><li>Ensure synchronization between approved hours and HR payroll processing deadlines</li></ul>
Client System Support<ul><li>Act as the support contact for client&rsquo;s internal tools (Availo, Gates, etc.).</li><li>Facilitate onboarding of new employees into client systems.</li><li>Coordinate with Client&rsquo;s IT Helpdesk for tool-related technical issues</li></ul>
Client Ad-hoc Requests<ul><li>Support client campaigns (e.g., golden image migration, tool migrations, compliance checks).</li><li>Track completion of campaign tasks by relevant employees.</li><li>Escalate non-compliance or delays to Customer Success Manager.</li></ul>
Employee Support (Operational)<ul><li>Address employee queries regarding onboarding, access issues, attendance discrepancies, or client system usage.</li><li>Route requests to respective departments (HR, IT, Admin, etc.) for resolution and to client departments.</li><li>Maintain employee communication logs for traceability.</li></ul>
Reporting &amp; Documentation<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence</li></ul>
Data &amp; Documentation management<ul><li>Ensure proper data repository management and document preparation for all processes.</li><li>Maintain organized folders for timesheets, approvals, and communications per client and month.</li><li>Ensure all records are retrievable for audits and client reviews.</li></ul>
Continuous Improvement<ul><li>Maintain records of client communications, timesheet cycles, and escalations.</li><li>Prepare weekly and monthly dashboards on client satisfaction, approval rates, and SLA adherence.</li><li>Be open to evolving responsibilities as client processes expand. The role may include additional tasks in the future to enhance customer experience and operational excellence</li></ul>
Required Skills &amp; Competencies<ul><li>Customer Communication, Problem Solving, Collaboration, Cultural Awareness, Process Orientation, Stake Holder Management, Data Accuracy &amp; Attention to details &amp; Tools proficiency.</li><li>Customer Service Mindset and Resourcefulness to proactively solve client or employee issues with minimal supervision.</li></ul>
Qualifications &amp; Experience
Bachelor&rsquo;s degree in Business Administration, Operations, or a related field.
4 - 6 years of experience in a Customer Success / Operations Support / Client Service role, preferably within IT or telecom outsourcing.
Prior experience handling timesheet-based billing or is a strong advantage.</div>

Riyadh Air

<div>About the Company:

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub &ndash; a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role:

Are you an organized professional passionate about facilitating seamless communication and operational excellence in line maintenance operations? 
You will provide administrative and operational support to the Line Maintenance team, serving as the crucial link that facilitates communication within Riyadh Air sections and ensures smooth daily operations at our airport facility. 
In this role, you will serve as the focal point for all communication with internal departments and external suppliers, generate all QTR workflow requests and monitor progress through the approval process to ensure no blockages arise. You will provide administrative support for the facilities department including filing, report writing, preparing presentations, and processing applications for airport security passes. 
You can expect to coordinate with technical training and HR departments for new joiners and training course bookings, directly support the Senior Manager by scheduling meetings and appointments, and prepare presentation materials. You'll produce detailed reports on projects and liaise with various stakeholders, representing Riyadh Air in communications with suppliers to plan and organize activities across the line maintenance operation. 
This is a critical role where your organizational expertise and communication skills will directly enhance operational efficiency, stakeholder coordination, and Riyadh Air's line maintenance excellence.
About You:

Diploma or equivalent qualification preferred with AMOS training, you will demonstrate 3 years of working experience from the MRO, Airline, or Aerospace industry with rich experience in administrative operations and coordination. 
You are expected to possess exceptional organizational and time-management abilities, with strong problem-solving skills and analytical thinking essential for monitoring workflow processes and identifying potential issues. You will bring excellent interpersonal skills with the ability to communicate effectively with diverse stakeholders, along with a highly elevated level of professionalism and strong work ethic. 
We'd love to hear from you even more if you possess AMOS training or experience, proficiency in report writing and presentation preparation, experience coordinating with training and HR departments, and the ability to hold appropriate police security clearance required for the role. 
This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. 
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.</div>

Coordinator Line Maintenance

GFS Express

<div>
 
 
 Responsibilities:
 
 
 
 &bull; Conduct daily quality control checks on failed deliveries, identify root causes, categorize issues, and record anomalies.
 
 
 &bull; Provide timely feedback to the operations team to drive issue closure and continuous improvement.
 
 
 &bull; Assist the supervisor in monitoring key KPIs such as delivery success rate, anomaly rate, and rider performance.
 
 
 &bull; Provide timely alerts for abnormal data and offer improvement suggestions.
 
 
 &bull; Receive, log, and process customer complaints while coordinating with relevant teams to resolve issues.
 
 
 &bull; Prepare complaint analysis reports to enhance customer experience.
 
 
 &bull; Support lost-shipment investigations by collecting evidence and clarifying responsibility.
 
 
 &bull; Implement penalty procedures in accordance with company policies, ensuring compliance and transparency.
 
 
 
 Qualifications:
 
 
 
 &bull; Arabic proficiency for communication with customers, stations, and drivers.
 
 
 &bull; English proficiency for daily communication and written reporting.
 
 
 &bull; Preferred experience in logistics, last-mile delivery, customer service, or operations.
 
 
 &bull; Familiar with basic data analysis tools such as Excel and backend systems.
 
 
 &bull; Strong communication skills, responsibility, and problem-solving abilities.
 
 
 &bull; Ability to adapt to a fast-paced logistics environment.
 
 
 &bull; Detail-oriented mindset and strong teamwork spirit.
 
</div>

Operations Support

Confidential

<div>
 
 As an HR Specialist, you will be responsible for delivering effective HR support across various functions, including onboarding, employee relations, offboarding, and HR operations. You will ensure smooth HR processes, compliance with Saudi labour law, and efficient coordination with internal teams and external stakeholders.
 
 
 
 
 
 
 
 
 
 About the Role
 
 
 
 As an HR Specialist, you will be responsible for delivering effective HR support across various functions, including onboarding, employee relations, offboarding, and HR operations. You will ensure smooth HR processes, compliance with Saudi labour law, and efficient coordination with internal teams and external stakeholders.
 
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Deliver effective HR support across various functions
 </li>
 <li>
 Manage onboarding processes
 </li>
 <li>
 Handle employee relations
 </li>
 <li>
 Oversee offboarding procedures
 </li>
 <li>
 Ensure compliance with Saudi labour law
 </li>
 <li>
 Coordinate with internal teams and external stakeholders
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Relevant educational background in Human Resources or related field
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Strong understanding of HR processes
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to work collaboratively with teams
 </li>
 <li>
 Knowledge of Saudi labour law
 </li>
 </ul>
 
 
 
 
 
 
 
 Preferred Skills
 
 
 
 
 
 
 
 
 <ul>
 <li>
 Experience in HR operations
 </li>
 <li>
 Proficiency in HR software and tools
 </li>
 </ul>
</div>

Human Resources Specialist

Facade Lighting Services

Company: Facade Lighting Services LLCLocation: Saudi ArabiaPosition: Marketing SpecialistLanguages Required: Arabic &amp; English (Fluent)Employment Type: Full-TimeFocused Marketing Specialist About Us:-Facade Lighting Services L.L.C. is a specialized company in architectural and fa&ccedil;ade lighting solutions across Saudi Arabia. We provide innovative lighting designs, supply high-quality lighting products, and deliver professional installation and maintenance services. Our mission is to enhance buildings with creative, energy-efficient, and modern lighting systems that elevate the beauty and identity of every project.Job SummaryWe are looking for a dynamic and bilingual Marketing Specialist to support our sales and operations team. The ideal candidate must have strong communication skills in Arabic and English, experience in the Saudi market, and the ability to generate leads for facade lighting and related services.&#8203;Key ResponsibilitiesDevelop and execute marketing strategies to promote company services.Generate sales leads through online/offline channels.Communicate with clients in Arabic &amp; English.Create social media content and manage online platforms.Prepare marketing presentations, proposals, and reports.Visit clients, contractors, and consultants when required.Coordinate with the operations and sales team.Maintain and update the company website and digital presence.Support campaigns, exhibitions, and branding activities.Reuirements&#8203;Fluent in Arabic &amp; English (mandatory)Minimum 2&ndash;3 years of marketing experience (lighting, construction, architecture preferred).Strong knowledge of Saudi Arabian market.Driving license is an advantage.Excellent communication and negotiation skills.Good knowledge of digital marketing tools (Meta Ads, Google Ads, SEO)Ability to work independently and meet deadlines.BenefitsAttractive salary packageProfessional growth opportunitiesFor both Men and women,For Women:Work from home facility is also acceptableJob Type: Full-time

Marketing Executive

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2202 operations support specialist jobs IN Riyadh

Revenue Operation Specialist - Saudi Arabia

Customer Success Executive

Customer Success Executive

Coordinator Line Maintenance

Operations Support

Human Resources Specialist

Marketing Executive