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customer service representative Jobs in Jeddah

customer service representative

parts sales service representative

Saint-Gobain

<div><b>Why do we need you?</b><p><b><br>
 </b><b>Customer Service &amp; Order Management</b></p>
<ul>
<li><b>Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.</b></li>
<li><b>Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.</b></li>
<li><b>Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.</b></li>
<li><b>Resolve sales teams&rsquo; inquiries and non-technical complaints professionally and within agreed timelines.</b></li>
<li><b>Maintain accurate records of customer interactions, orders, and delivery documentation.</b></li></ul><br>
<p></p>
<p><b>
Cross-Functional Collaboration</b></p>
<ul>
<li><b>Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules</b></li>
<li><b>Support production planning by providing demand for your assigned regions when needed.</b></li>
<li><b>Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.</b></li></ul><br>
<p></p>
<p><b>
Documentation &amp; Compliance</b></p>
<ul>
<li><b>Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.</b></li>
<li><b>Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.</b></li>
<li><b>Ensure compliance with company policies, quality standards, and applicable regulatory requirements.</b></li>
<li><b>Support continuous improvement initiatives.</b></li></ul><br>
<p></p>
<p><b>
Leadership &amp; Operational Support</b></p>
<ul>
<li><b>Provide guidance and support to team members as needed.</b></li>
<li><b>Assist in maintaining efficient departmental operations and service standards.</b></li>
<li><b>Perform additional duties and responsibilities as assigned by the Customer Service Manager.</b></li>
</ul><br>
<b>Is this job for you?</b><p><b><br>
Educational Requirements:</b></p>
<p><b>
Bachelor's Degree or equivalent qualification.</b></p>
<div>
<div><div><div><p><b>Essential:</b></p></div></div><div><br>
<div>
<p><b>Experience in customer service, sales support, logistics, distribution or related commercial functions.</b></p></div></div><div><br>
<div>
<p><b>Strong understanding of customer order management and distribution processes.</b></p></div></div><div><br>
<div>
<p><b>Experience using ERP systems and Microsoft Office programs.</b></p></div><br>
</div><br>
</div></div><br>
Job Reference: SAU00100</div>

Customer Service Representative

Taasco International Trading LLC

<p>We are looking to recruit a <b>Project Sales Engineer</b> to join our <b>Project Department</b>. The ideal candidate will be responsible for driving project sales, building strong customer relationships, coordinating with internal teams, and supporting the successful execution of projects.</p><p>Position: Project Sales Engineer<br/>Locations: Based on Jeddah (need travel to Riyadh, Dammam)</p><p>Qualification</p><ul><li>B.Tech in Mechanical, Mechatronics, or Electrical Engineering</li></ul><p>Experience</p><ul><li>1-2 years of experience in industrial or technical sales</li></ul><p>Key Responsibilities</p><ul><li>Identify and develop project opportunities with industrial customers and end users.</li><li>Prepare technical proposals, cost estimates, and quotations for complete turnkey solutions.</li><li>Conduct site surveys and recommend appropriate product specifications.</li><li>Coordinate with the technical, supply chain, and service teams throughout project execution.</li><li>Maintain the sales pipeline, forecasts, and customer records, and provide regular updates to the Project Manager.</li><li>Build and maintain long-term relationships with consultants, contractors, and end users.</li></ul><p>Skills Required</p><ul><li>AutoCAD and SOLIDWORKS</li><li>Strong communication and presentation skills</li><li>Negotiation and closing skills</li><li>Problem-solving mindset</li><li>Customer relationship management</li><li>Time management and prioritization</li><li>Adaptability and teamwork</li></ul><p>Other Requirements</p><ul><li>A valid Saudi driving license is preferred.</li></ul><p>Pay: ﷼3,000.00 - ﷼4,000.00 per month</p><p>Work Location: In person</p>

Project Sales Engineer

Prada

<div><div><div><div><div><i>Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church&rsquo;s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.</i></div><div></div><div><b><br>
Job summary/purpose</b></div>
<div>
A<i>sMiu Miu Client Advisor, You guarantee an extraordinary and memorable luxury customer experience, placing the Clients at the center, discovering their needs and expectations, fostering meaningful relationships, serving as a Brand Ambassador.</i></div>
<div><i>
You convey and promote the Brand philosophy and Values to the final Clients guiding them into the world of Prada / Miu Miu Brand.</i></div>
<div><i>
You hold yourself accountable to achieve your individual and store sales target, acting as proactive player in ensuring the best service and responding to the customer needs, both in store and on e-commerce channel.</i></div>
<div><b>
Responsibilities</b></div>
<ul>
<li>Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the &ldquo;client journey ceremony&rdquo;;</li>
<li>Be driven to exceed individual sales targets and maximize own sales performances contributing to the success of the entire store;</li>
<li>Be driven to exceed KPI goals, ensuring the highest quality of sales and customer service;</li>
<li>Demonstrate an excellence knowledge of the products as well as Prada / Miu Miu history, culture and DNA;</li>
<li>Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities;</li>
<li>Follow up with the Clients, using the CRM tools, in order to strengthen thelong term relationship with clients;</li>
</ul><ul><li>Host and conduct appointments either in presence or leveraging technology to do virtual appointments;</li>
<li>Embrace and promote the Omni Channel mindset;</li>
<li>Build and maintain an ample knowledge of the world of luxury fashion by being constantly informed on fashion trends and competitors, with the purpose to be able to discuss them with the clients and to give advises;</li>
<li>Take ownership of resolving Client complaints liaising with the line manager and Client Service team, when necessary;</li>
<li>Operate with the highest level of care and respect for the Products;</li>
<li>Utilize Company digital tools actively to offer a complete and integrated luxury experience;</li>
<li>Work in synergy with the Back of House, participating to the daily operations of the store and maintaining an organized stock room;</li>
<li>Act in compliance to Company procedures on operational guidelines and stock procedures, as well as security, cash activity, inventory, logistics and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed;</li>
<li>Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.</li>
</ul>
<div>These activities are intended to be illustrative and not exhaustive.</div>
<div>
#LI-ZB1</div><br>
<div></div>
<div><i>
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.</i><br>
<i>Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.</i></div></div></div></div></div>

MIU MIU Client Advisor

Madi International

<div><p><b>MADI International</b> is seeking enthusiastic and customer-focused <b>Saudi nationals</b> to join our team as <b>Beauty Advisor</b> in <b>Jeddah</b>. If you're passionate about beauty and love helping customers, find the right products, this is your chance to shine!</p><p><b>
Key Responsibilities:</b></p><ul><li>
Assist customers in selecting products that meet their needs and preferences.</li><li>
Provide detailed product knowledge and personalized recommendations.</li><li>
Achieve daily and monthly sales targets.</li><li>
Maintain an attractive and well-organized display area.</li><li>
Build strong customer relationships and encourage repeat visits.</li><li>
Support promotional events, product launches, and brand activations in-store.</li></ul><p><b>
Requirements:</b></p><ul><li><b>
Saudi nationality</b> (mandatory).</li><li>
Previous experience in retail, sales, or customer service (preferably in beauty or personal care).</li><li>
Excellent communication and interpersonal skills.</li><li>
Energetic, confident, and professional appearance.</li><li>
Passionate about beauty, skincare, or cosmetics.</li><li>
Flexible availability, including weekends and public holidays</li></ul></div>

Beauty Advisor - SAUDI National Only

Surrati Perfumes Est

<p>Job Purpose</p><p>The Sales Executive is responsible for driving sales of perfumes across B2B and B2C channels by developing new customers, managing existing accounts, achieving assigned targets, and representing the company&rsquo;s brand professionally in the market.</p><p>Key Responsibilities Sales &amp; Business Development</p><ul><li>Promote and sell company perfume products to <b>B2B clients</b> such as distributors, wholesalers, retailers, pharmacies, supermarkets, salons, and corporate buyers.</li><li>Handle <b>B2C sales</b> through direct selling, retail outlets, kiosks, exhibitions, promotions, and customer visits where applicable.</li><li>Identify new business opportunities and actively build a strong customer pipeline.</li><li>Achieve monthly, quarterly, and annual sales targets in value and volume.</li><li>Conduct regular market visits to generate leads and close sales.</li></ul><p>Customer Relationship Management</p><ul><li>Maintain strong relationships with existing customers and ensure repeat business.</li><li>Handle customer inquiries, complaints, and after-sales support in a professional manner.</li><li>Collect customer feedback and share market insights with management.</li></ul><p>Order Management &amp; Coordination</p><ul><li>Prepare quotations, follow up on orders, and coordinate with the supply chain and warehouse teams for timely delivery.</li><li>Ensure proper documentation for sales orders, invoices, and collections.</li><li>Follow up on outstanding payments as per company credit policy.</li></ul><p>Product Knowledge &amp; Brand Representation</p><ul><li>Maintain thorough knowledge of perfume products, fragrances, pricing, and promotions.</li><li>Educate customers about product features, usage, and benefits.</li><li>Represent the company brand professionally during meetings, exhibitions, and promotional activities.</li></ul><p>Market Intelligence &amp; Reporting</p><ul><li>Monitor competitor activities, pricing, and market trends.</li><li>Submit daily, weekly, and monthly sales reports to management.</li><li>Provide accurate sales forecasts and market feedback.</li></ul><p>Key Performance Indicators (KPIs)</p><ul><li>Sales target achievement (B2B and B2C)</li><li>New customer acquisition</li><li>Customer retention and repeat sales</li><li>Collection efficiency</li><li>Market coverage and visit productivity</li></ul><p>Qualifications &amp; Experience</p><ul><li>Bachelor&rsquo;s degree in Business, Marketing, or a related field preferred.</li><li>Minimum <b>2&ndash;5 years of experience</b> in perfume, FMCG, cosmetics, or luxury product sales.</li><li>Proven experience in <b>B2B and B2C sales</b> within the UAE or GCC market is an advantage.</li></ul><p>Skills &amp; Competencies</p><ul><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to build and maintain long-term client relationships.</li><li>Target-driven with strong closing skills.</li><li>Basic computer skills (MS Excel, email, CRM systems).</li><li>Ability to work independently and under pressure.</li></ul><p>Job Type: دوام كامل</p><p>Work Location: In person</p>

Sales Executive – B2B & B2C (Perfume Division)

Bupa

<div><h4 class="jobSectionHeader"><b>Job Description</b></h4>
<p></p><div><div><p>Role Purpose:</p>
<p>Handle all cases received from the outbound related channels and provide world-class service in every interaction for Health Care Center performance and customer satisfaction as per company and department&rsquo;s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.</p><br>
<p></p><p>Key Accountabilities:</p>
<p>1- Inbound calls handling;</p>
<ul><li>Provide a high level of customer service and professional communication skills</li>
<li>Maintain a thorough knowledge of all departments under Bupa Connect Care products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times</li>
<li>Resolves and inputs provider/client requests into CRM according to established guidelines.</li>
<li>Ensures proper, accurate records, files, databases are set up and maintained.</li>
<li>Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly</li>
<li>Ability to use and interpret multiple systems for preauthorization, claims research, contract interpretation, and provider network status</li>
<li>Capacity to understand and interpret client and provider contracts while working with callers</li>
<li>Provides customer satisfaction to both internal and external customers and strives to continuously improve service delivery.</li><br>
</ul><p></p><p>2- Excellence Recovery;</p>
<ul><li>Ensure excellent members recovery from the first interaction</li>
<li>Ensure proper, accurate records, files, and databases are set up and maintained.</li>
<li>Ensure fully explain with maintain a high level of NPS survey</li>
<li>Build a strong relationship with all relative stakeholders to ensure proper resolution</li><br>
</ul><p></p><p>3- Complaints &amp; case management;</p>
<ul><li>Assure that all the inbound complaints are handled end to end as per the department policy and procedure</li>
<li>Initiate proper escalation to the relative stakeholders</li>
<li>Ensure proper recovery for complaints and high level of satisfaction</li>
<li>Highlight any recurring problems and accordingly take corrective actions to resolve the case.</li>
</ul></div></div><p></p><h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Ability to use computers and navigate through software applications.</li>
<li>Ability to multi-task in a fast-paced changing environment and work well under stress</li>
<li>Strong trouble shooting, problem-solving and analytical skills</li>
<li>Excellent follow up skills</li>
<li>Ability to resolve issues effectively</li>
<li>Strong background in customer service in insurance or hospitals</li>
<li>Strong communications skills</li>
<li>Excellent follow up skills</li>
<li>Experience in Customer Service, Sales or Call Centre</li>
<li>Medical &amp; Insurance field knowledge is a major advantage</li>
</ul></div><p></p><h4 class="jobSectionHeader"><b>Education</b></h4>
<div><p>Bachelor&rsquo;s degree in Business Administration,Hospitality Management,Health Services or related field</p></div></div>

Patient Support

Johnson & Johnson Innovative Medicine

<div>
 At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.
 <br/>
 <br/>
 As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.
 <br/>
 <br/>
 <strong>
  Job Function
  <br/>
  <br/>
 </strong>
 Pharmaceutical Sales
 <br/>
 <br/>
 <strong>
  Job Sub Function
  <br/>
  <br/>
 </strong>
 Sales &ndash; Neuroscience (Commission)
 <br/>
 <br/>
 <strong>
  Job Category
  <br/>
  <br/>
 </strong>
 Business Enablement/Support
 <br/>
 <br/>
 <strong>
  All Job Posting Locations:
  <br/>
  <br/>
 </strong>
 Jeddah, Makkah, Saudi Arabia
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Neuroscience
  <br/>
  <br/>
 </strong>
 Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
 <br/>
 <br/>
 Our Neuroscience team tackles the world&rsquo;s toughest brain health challenges including multiple sclerosis, Alzheimer&rsquo;s disease, Parkinson&rsquo;s disease, myasthenia gravis, epilepsy, major depressive disorder, bipolar disorder, schizophrenia, and autism. This patient-focused team helps address some of the most complex diseases of our time.
 <br/>
 <br/>
 Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine
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 <br/>
 We are searching for the best talent for the Product Specialist Neuroscience role to be based in Jeddah, Saudi Arabia.
 <br/>
 <br/>
 <strong>
  Purpose:
 </strong>
 The main task of a Product Specialist in J&amp;J Innovative Medicine is to represent us in front of healthcare professionals making sure our products are used based on their own merit, and according to their clinical indications, while respecting all J&amp;J Credo obligations. PS promotes registered products within registered indications in order to increase our products access in collaboration with other functions. This takes place by detailing our product's value in order to serve more eligible patients.
 <br/>
 <br/>
 <strong>
  You will be responsible for:
 </strong>
 Maximize Patient share of assigned products through understanding the patient pathway, making sure sales are maximized and all sales processes are done respecting J&amp;J compliance, Quality guidelines and local laws.
 <br/>
 <br/>
 <strong>
  This Is Achieved Through
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Use a multichannel approach to reach out to HCPs enlisted in his/her list (face to face, Email, Phone call, presentations when required etc&hellip;) with the set quality and quantity according to CVT strategy as well as providing quality call feedback for each visit.
  </li>
  <li>
   Achieving market share target for the assigned territory.
  </li>
  <li>
   Promote J&amp;J Innovative Medicine's image as a scientific transformational digital innovator within his/her assigned accounts and organize promotional/digital scientific meetings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Maximizing J&amp;J Innovative Medicine's Access Reach Through
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full Account Mapping, understanding the logistical processes, product listing processes, contracting, account Stakeholders and decision-making processes within the account.
  </li>
  <li>
   Developing and maintaining long-term engagements with customers/stakeholders within the Accounts (e.g. Directors of Pharmacy, Senior Procurement Managers, Tender Managers and Hospital Management).
  </li>
  <li>
   Identify short and long-term business opportunities according to the Business Unit strategy in collaboration with the Market Access team.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Ensuring Execution Excellence Through
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fulfilling all Customer Interaction Excellence (CIE) index and KPIs within the agreed timelines including but not limited to: Updating the database, correct &amp; accurate reporting of visits to HCPs with valuable call feedback, sample correct handling and continuous improvement of qualitative performance.
   <br/>
   <br/>
  </li>
 </ul>
 Maintain updated knowledge of disease areas, products and competitors through:
 <br/>
 <br/>
 <ul>
  <li>
   Achieving results in scientific quizzes organized by CVT according to the manager&rsquo;s expectations.
  </li>
  <li>
   Attending all assigned training courses and capturing learnings showing improvement in technical and ethical business practices.
  </li>
  <li>
   Organize assigned activities respecting all compliance rules and using the correct CRM system as stipulated in related SOP.
   <br/>
   <br/>
  </li>
 </ul>
 Compliance with set guidelines, policies and SOPs of J&amp;J and of local regulation. This includes:
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 <br/>
 <ul>
  <li>
   local laws &amp; HCBI guidelines, Foreign Corrupt Practices Act (FCPA), Policy of business conduct and other J&amp;J policies.
  </li>
  <li>
   pharmacovigilance rules notifying within company regulations about Adverse Events &amp; Product Quality Complaints.
  </li>
  <li>
   Quality and compliance practices
  </li>
  <li>
   global fleet safety standard requirements. &amp; local traffic laws
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Technical/Functional Skills Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Should behave according to Credo and J&amp;J leadership imperatives.
  </li>
  <li>
   Should be highly aware of all factors affecting his/her territory &amp; accounts performance, reporting to his/her manager all information affecting business results.
  </li>
  <li>
   Should show a high sense of urgency and ability to act on business opportunities using his/her analytical skills and disciplined execution.
  </li>
  <li>
   Should show collaborative behavior and ability to work in a team contributing to his/her team business.
  </li>
  <li>
   Required to be competitive always striving to push his/her product to leadership position following compliance rules.
  </li>
  <li>
   Required to report information affecting J&amp;J Innovative Medicine's image or any misconduct by any internal or external stakeholder that might affect company image or performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience Required
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Education: Graduate of Pharmacy
  </li>
  <li>
   Digital knowledge is an advantage
  </li>
  <li>
   Experience within the CNS therapeutic area is preferred
  </li>
  <li>
   Language: Fluency in English
  </li>
  <li>
   1 to 3 Years of experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Preferred Skills:
  <br/>
  <br/>
 </strong>
 Clinical Experience, Communication, Cross-Functional Collaboration, Cultural Competence, Customer Centricity, Customer Knowledge, Data Reporting, Data Savvy, Developing Partnerships, Market Knowledge, Market Savvy, Neuroscience, Pharmaceutical Industry, Pharmaceutical Sales Marketing, Problem Solving, Sales, Sales Channels, Sales Trend Analysis, Strategic Sales Planning
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Product Specialist Neuroscience, Jeddah

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