customer care representative-associate (for saudi nationals only)

customer service representative – administrative

arabic-speaking government & sovereign affairs advisor

customer care representative-associate Jobs in Jeddah

customer care representative-associate

sales representative

customer care representative-associate (for saudi nationals only) Jobs in Jeddah

customer service representative – administrative Jobs in Jeddah

field sales representative Jobs in Jeddah

field sales representative

customer service representative

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

Rgheeb

<div>Rgheeb is excited to invite applications for the position of Retail Sales Representative. In this role, you will be the face of our company, directly engaging with customers in our retail environment to provide exceptional service and drive product sales. You will be responsible for assisting customers, answering inquiries about our products, and promoting special offers. The ideal candidate will have a passion for retail, strong interpersonal skills, and a proactive approach to sales. At Rgheeb, we believe in creating a welcoming atmosphere that enhances the customer experience, and we&rsquo;re looking for someone who can embody that spirit! 
Responsibilities<ul>
<li>Engage with customers to understand their needs and provide tailored product recommendations.</li>
<li>Assist customers with inquiries, product selections, and the checkout process.</li>
<li>Maintain a clean and organized sales floor, ensuring product displays are appealing and stocked.</li>
<li>Promote and upsell product promotions and special offers to increase sales.</li>
<li>Handle customer returns and exchanges in a professional manner.</li>
<li>Collaborate with team members to achieve sales targets and improve customer satisfaction.</li>
<li>Stay informed about product features, pricing, and promotional campaigns.</li> 
</ul> 
 
Requirements 
<ul>
<li>Previous experience as a Retail Sales Representative or in a customer service role is preferred.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Ability to work in a fast-paced retail environment.</li>
<li>Sales-oriented with a focus on providing an exceptional customer experience.</li>
<li>Basic math skills for handling transactions accurately.</li>
<li>Flexibility to work varying shifts, including evenings and weekends.</li>
<li>High school diploma or equivalent; further education in a related field is a plus.</li> 
</ul> 
 
Benefits</div>

Field Sales Representative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

PepsiCo

<div>Overview :
<div>
We Are PepsiCo</div><div></div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div> 
Join PepsiCo, dare to transform.
Responsibilities:
<div>
JOB PURPOSE 
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
 
achievement of distribution targets, implementation of agreed merchandising standards, collection of
 
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
 
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
 
addition to these duties the salesman will also provide his supervisor with latest market information in order
 
to develop any sales opportunities. The salesman will be required to attend training courses designed to
 
improve levels of professionalism and customer service. The salesman is required to complete a daily
 
debriefing with his supervisor</div><div>
Responsibilities: 
 Sell the full range of products to an agreed list of customers. Sales will be measured against previously
 
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
 
 The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
 
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
 
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions. 
 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
 
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
 
must be reported at the earliest opportunity to the supervisor.
 
 Daily the salesman will agree his order requirements for the next selling period.
 
 Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
 
stock problems are kept to a minimum.
 
 The salesman is responsible for the implementation of the agreed in store merchandising communicated by
 
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
 
with the supervisor the arrangements planned in the outlets with the support.
 
 Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
 
This will be part of the daily debriefing with the supervisor. 
 Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages. 
 Sales staff are to be neatly groomed and presentable at all times.
 
 Maintain a high standard of driving and obey the driving regulations.
 
 The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
 
to deliver consistently the results required will lead to disciplinary action. 
Key Performance Indicators: 
 Daily/weekly sales vs planned sales. 
 Daily positive calls vs plan 
 Daily call sequence vs plan. 
 Stales vs target. 
 Zero cash &amp; stock shortages.</div>
Qualifications:
<div>
EXPERIENCE / COMPETENCIES REQUIRED 
 Customer service skills. 
 Good communication and interpersonal skills. 
 Excellent verbal and written communication skills in English and Arabic. 
 Analytical skills</div></div>

Salesman

PulseMediaNL (APAC REGION)

<div>
 Position Overview
 
 
 We are seeking a professional and customer-focused Remote Contact Center Agent to support inbound and outbound communications in a fully remote environment. This role is ideal for individuals who are confident communicators, solution-oriented, and capable of managing high-volume interactions while maintaining service excellence.
 
 
 In this position, you will handle customer inquiries, provide accurate information, resolve concerns, and document interactions efficiently. Your ability to remain composed under pressure and follow structured communication protocols will directly contribute to customer satisfaction and operational performance.
 
 
 This opportunity is well suited for individuals who thrive in fast-paced environments and value accountability in remote work settings.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage inbound and outbound calls in a professional and timely manner
 </li>
 <li>
 Respond to customer inquiries via phone, email, or chat as assigned
 </li>
 <li>
 Provide accurate information regarding services, policies, and procedures
 </li>
 <li>
 Resolve issues efficiently while maintaining a positive tone
 </li>
 <li>
 Escalate complex or unresolved concerns to appropriate teams
 </li>
 <li>
 Document all interactions within CRM or contact center systems
 </li>
 <li>
 Meet call handling, response time, and quality performance metrics
 </li>
 <li>
 Follow established scripts, guidelines, and service standards
 
 
 </li>
 </ul>
 Your performance will directly support customer retention and overall service reliability.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in contact center, customer service, or call center roles preferred
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Excellent active listening and problem-solving abilities
 </li>
 <li>
 Ability to manage high call volumes and multitask effectively
 </li>
 <li>
 Familiarity with CRM systems and contact center software
 </li>
 <li>
 Strong attention to detail and time management skills
 </li>
 <li>
 Comfortable working independently in a fully remote environment
 </li>
 <li>
 Reliable internet connection and quiet home workspace
 
 
 </li>
 </ul>
 Work Structure
 
 
 <ul>
 <li>
 Fully remote role
 </li>
 <li>
 Flexible scheduling based on operational coverage needs
 </li>
 <li>
 Clearly defined performance metrics and quality standards
 </li>
 <li>
 Ongoing training and support resources provided
 
 
 </li>
 </ul>
 Engagement Terms
 
 
 <ul>
 <li>
 Independent contractor or employee classification depending on placement
 </li>
 <li>
 Weekly payments through supported platforms
 </li>
 <li>
 Performance-based incentives may be available
 </li>
 <li>
 Responsibilities may evolve based on operational requirements
 
 
 </li>
 </ul>
 Key Skills
 
 
 Contact Center Operations, Call Center Support, Inbound Calls, Outbound Calls, Customer Service, CRM Systems, Call Handling, Active Listening, Communication Skills, Conflict Resolution, Problem Solving, Escalation Management, Customer Satisfaction (CSAT), Service Level Agreements (SLA), Multitasking, Time Management, Remote Work, Performance Metrics, Client Relations, Quality Assurance
 
 
 Application Process
 
 
 <ul>
 <li>
 Submit your updated resume highlighting relevant contact center or customer service experience
 </li>
 <li>
 Qualified candidates can expect follow-up communication within a few business days
 
 
 </li>
 </ul>
 We are seeking dependable professionals who are committed to delivering efficient, high-quality service in a remote contact center environment.
</div>

Remote Contact Center Agent

<div>Overview :
<div>
We Are PepsiCo</div><div></div><div> 
PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and convenient foods portfolio that includes LAY&rsquo;S &reg;️, DORITOS &reg;️, CHEETOS &reg;️, GATORADE &reg;️, PEPSI &reg;️, QUAKER &reg;️ and more. PepsiCo's product portfolio includes a wide range of enjoyable foods and beverages, including many iconic brands that generate more than $1 billion each in estimated annual retail sales.</div><div></div><div> 
Guiding PepsiCo is our vision to Be the Global Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). Pep+ is our strategic end-to-end transformation that puts sustainability and human capital at the center of how we will create value and growth by operating within planetary boundaries and inspiring positive change for planet and people.</div><div></div><div> 
Our employees drive our culture. No two days are the same; we are dynamic and full of passionate teams that embrace new ideas through our collaborative spirit. At PepsiCo, we know that our company can only succeed when our associates and the society we serve flourishes. We are committed to fostering a diverse workforce by creating a collaborative, equitable and inclusive space where everyone, regardless of what we look like, where we come from or who we love, has a voice. At PepsiCo we create a Space to be y( )u.</div><div></div><div> 
Learn more about our culture and life at PepsiCo: https://stories.pepsicojobs.com/</div><div></div> 
Join PepsiCo, dare to transform. 

Responsibilities:
<div>
JOB PURPOSE 
As part of the sales team the primary role of this position is to maximize sales volume, minimize stales,
 
achievement of distribution targets, implementation of agreed merchandising standards, collection of
 
accounts receivable and maintaining high levels of customer service. Operating procedures must be followed
 
to ensure that there is continuity of standards across the KSA to support these primary job functions. In
 
addition to these duties the salesman will also provide his supervisor with latest market information in order
 
to develop any sales opportunities. The salesman will be required to attend training courses designed to
 
improve levels of professionalism and customer service. The salesman is required to complete a daily
 
debriefing with his supervisor.</div><div>
Responsibilities: 
 Sell the full range of products to an agreed list of customers. Sales will be measured against previously
 
agreed targets. Levels of stales must be below the agreed target provided by his supervisor.
 
 The customers are to receive the service approved by the supervisor. The call frequency as well as the daily
 
route plan are key to maintaining the levels of customer satisfaction demanded by the company. The actual
 
customers visited on a daily basis will be reviewed by the supervisor during the daily debriefing sessions. 
 Carry out the daily and weekly vehicle checks as laid down in the operating procedures. The salesman is
 
responsible for maintaining the sales vehicle in a clean and roadworthy condition and any defects or damage
 
must be reported at the earliest opportunity to the supervisor.
 
 Daily the salesman will agree his order requirements for the next selling period.
 
 Maintaining individual customer stock levels to the agreed requirements in order to make sure that out of
 
stock problems are kept to a minimum.
 
 The salesman is responsible for the implementation of the agreed in store merchandising communicated by
 
the supervisor. Where there is additional support from a company merchandiser the salesman will agree
 
with the supervisor the arrangements planned in the outlets with the support.
 
 Advise the supervisor of any relevant competitor activity taking place in the area served by the salesman.
 
This will be part of the daily debriefing with the supervisor. 
 Daily reconciliation of all cheques, cash &amp; credit sales. Zero stock &amp; cash shortages. 
 Sales staff are to be neatly groomed and presentable at all times.
 
 Maintain a high standard of driving and obey the driving regulations.
 
 The following Key Performance Indicators (KPI&rsquo;s) will be used to measure a salesman&rsquo;s performance. Failure
 
to deliver consistently the results required will lead to disciplinary action. 
Key Performance Indicators: 
 Daily/weekly sales vs planned sales. 
 Daily positive calls vs plan 
 Daily call sequence vs plan. 
 Stales vs target. 
 Zero cash &amp; stock shortages.</div>
Qualifications:
<div>
EXPERIENCE / COMPETENCIES REQUIRED 
 Customer service skills. 
 Good communication and interpersonal skills. 
 Excellent verbal and written communication skills in English and Arabic. 
 Analytical skills</div></div>

Sr. Route Salesman

FedEx

<div>
 Customer Support; Hub Operations; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Enquiry; Enquiries (Ad Hoc); Basic Complaint Handling; Basic Issue Resolution
 
 
 Few positions are based out of New Delhi and hence we are inviting applications from Delhi based Candidates. Candidates with prior customer service experience will be preferred.
 
 
 Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.
 
 
 Interpersonal Skills;Written &amp; Verbal Communication Skills;Team Working Skills;Microsoft Office &amp; PC Skills;Problem Solving Skills
 
 
 FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
 
 
 All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
 
 
 Our Company
 
 
 FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World&rsquo;s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
 
 
 Our Philosophy
 
 
 The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
 
 
 Our Culture
 
 
 Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970&rsquo;s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today&rsquo;s global marketplace.
</div>

Customer Care Representative-Associate

Explore 224+ Customer service representative in Jeddah this March. Find roles across top companies and apply now to boost your career.