cluster construction manager - (saudization)- (western cluster, jeddah)

call center agent

financial sales consultant Jobs in Jeddah

financial sales consultant

sales associate

sales development representative Jobs in Jeddah

sales development representative

customer service representative

SkillersZone LLC

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Administrative Customer Virtual Entry-Level Admin Assistant

IHG Hotels & Resorts

<b>DESCRIPTION:</b><br>
At InterContinental Hotels Group® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
<br>1. Be charming by being approachable, having confidence and showing respect.
<br>2. Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
<br>3. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
<br><br>
A little taste of your day-to-day
<br><br>
<b>Every day is different, but you’ll mostly be:</b><br>
1.Processing payments including room charges, debit and credit, cash and cheques in accordance with established procedures
<br>2.Checking guests in, out and managing any wake-up call requests
<br>3.Answering phones and dealing with overnight guest queries
<br>4.Running night audit property management systems or manual equivalents
<br>5.Performing other duties such as concierge services and special guest requests
<br><br>
What we need from you
<br>1.Accounting and mathematics skills for accurate auditing and payment processing
<br>2.Cash handling experience for counting and securing bank and processing cash payments
<br>3.Computer literacy, including familiarity with PMS software
<br>4.Strong verbal communication and good listening skills, for effective and pleasant interactions with guests and housekeeping staff
<br>5.Customer service experience
<br>6.Knowledge of hotel operations, offers and the local area
<br><br>
<b>WHAT WE OFFER:</b><br>
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
<br>We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
<br>So, join us and you'll become part of our hotel family.
<br><br>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
<br><br>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Night Auditor - InterContinental®

Haji Husein Alireza & Co. Ltd.

<div><div><h4 class="jobSectionHeader"><b>Job Requirements</b></h4><br>
<p></p><div><ul><li>Respond to customer inquiries via phone, email, or chat regarding automotive products, services, and policies.</li>
<li>Process customer orders, returns, and exchanges efficiently and accurately.</li>
<li>Escalate complex issues to appropriate departments or supervisors when necessary.</li>
<li>Maintain up-to-date knowledge of automotive products, promotions, and company policies.</li>
<li>Document all customer interactions in the company's CRM system for future reference and analysis.</li>
</ul></div><p></p>
<h4 class="jobSectionHeader"><b>Skills</b></h4>
<p></p><div><ul><li>Customer Focus</li>
<li>Effective Communication</li>
<li>Good computer skills</li>
<li>Good multi-tasking skills Good Command in English (Written &amp; Spoken)</li></ul></div></div></div><p></p>

Call Center Agent

Novartis

<div><div><h3 class="jobSectionHeader"><b>Summary
</b></h3><div>Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programmes</div>
</div><div><h3 class="jobSectionHeader"><b>About the Role
</b></h3><div><p>Location : Jeddah</p><p>
This role is based in Saudi Arabia. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.</p><p></p><p><b>
Key responsibilities</b></p><ul><li>
Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout.</li><li>
Follow up on sales orders and provide status updates; update customer lists business wise.</li><li>
Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing.</li><li>
Communicate status of problems and solutions to customers and other appropriate parties.</li><li>
Ensure team adherence to all processes and working procedures related to customer service.</li><li>
Coordination of process changes and maintenance of customer service SOP&rsquo;s.</li><li>
Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role.</li></ul><p></p><p><b>
Requirements</b></p><ul><li>
 Bachelor&rsquo;s degree in science, Business administration, or Supply chain. MBA degree is preferable.</li><li>
Minimum 2 years working in multinational companies.</li><li>
Experience with SAP, Power BI and Excel</li><li>
Strong capability in sales operations, preferably from pharma industry</li><li>
Good knowledge of supply chain and logistics
</li></ul><p></p><p><b>Languages: </b>English and Arabic</p><p></p><p>
Novartis is committed to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.<b>
</b></p></div></div><div><div><p><b>Why Novartis:</b> Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture</p><p><b>
Benefits and Rewards:</b> Learn about all the ways we&rsquo;ll help you thrive personally and professionally.<br>
Read our handbook (PDF 30 MB)</p></div></div></div>
<br><div><div>Division
<div>International
</div></div><div>Business Unit
<div>Marketing
</div></div><div>Location
<div>Saudi Arabia
</div></div><div>Site
<div>Jeddah
</div></div><div>Company / Legal Entity
<div>SA01 (FCRS = SA001) Novartis Saudi Arabia Ltd
</div></div><div>Functional Area
<div>Sales
</div></div><div>Job Type
<div>Full time
</div></div><div>Employment Type
<div>Regular
</div></div><div>Shift Work
<div>No
</div></div><div></div><div><p>Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.</p></div></div>

Customer Operations Manager - Jeddah

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26041900<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Jeddah EDITION, 7044 Al Kurnaysh Br Rd, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><p><b>ポジション概要ポジション概要ション概要要</b></p><p><b>
ポジション概要</b></p><div></div><p><br>
お客様のリクエスト、質問、または懸念事項に電話、メール、チャット、携帯通信デバイスを通じて応対、</p><p>
記録し、処理をします。電話交換機を操作し、モーニングコールのリクエストを処理し、電話を適切な内線に接続および転送します。メッセージを正確に受け取り、記録し、伝達します。お客様のリクエストや問題をすべてコンピュータに</p><p>
記録し、適切な担当者や部門（例：ベルパーソン、ハウスキーピングなど）に連絡し、お客様のリクエストが満たされたことを確認するためにフォローアップします。客室の機能、施設の設備、近隣の観光情報についてお客様にご案内します。ルームサービスの注文を処理したり、メニューの選択についての質問に答え、POSシステムで取引を記録することがあります。お客様がインターネットや客室内のエンターテインメントにアクセスできるようサポートします。</p><p></p><p><br>
会社の方針と手順に従い、清潔でプロフェッショナルな制服と身だしなみを保ち、機密情報の保護や会社資産の保護に努めます。会社の基準に従ってお客様を歓迎し、心から感謝の意を表し、お客様のサービスニーズを予測し対応します。また、障がいを持つ方への支援も行います。明確でプロフェッショナルな言葉遣いで他者と話し、適切なマナーで電話応対を行います。チームメンバーと良好な関係を築き、チームが共通の目標を達成するようサポートします。</p><p>
品質保証の期待と基準を遵守します。さまざまな形式の情報を読み取り視覚的に確認し、長時間またはシフト全体にわたって立ったり、座ったり、歩いたりすることができます。10ポンド（約4.5kg）以下の物品を補助なしで動かしたり、持ち上げたり、運んだり、押したり、引いたり、配置したりします。スーパーバイザーから指示される他の合理的な職務も遂行します。</p><div></div><p><b><br>
安全とセキュリティ</b></p><ul><li>
施設ごとの緊急事態対応手順（例：避難、医療緊急事態、自然災害）に従います。</li><li>
安全で清潔かつ安心できる環境を確保するために、会社および部門の安全およびセキュリティに関する方針と手順に従います。</li><li>
危険な作業手順や状況を特定し修正するか、または管理部門やセキュリティ・安全担当者に報告します。</li><li>
作業中の事故やその他のけがが発生した場合は、即座にマネージャー/スーパーバイザーに報告します。</li><li>
施設内にいる好ましくない人物への注意を保ちます。</li></ul><p></p><p><b><br>
方針と手順</b></p><ul><li>
お客様および同僚のプライバシーと安全を守ります。</li><li>
機密性の高い資料および情報の保護を徹底します。</li><li>
ユニフォーム、名札、身だしなみを清潔かつ衛生的、プロフェッショナルに保ち、会社の方針や手順に準拠します。</li><li>
品質保証の期待と基準を遵守します。</li></ul><p><b>
ゲストリレーションズ</b></p><ul><li>
お客様のサービスニーズに対して、プロフェッショナルかつポジティブで迅速に対応します。</li><li>
お客様の質問、懸念、リクエストに対して積極的に耳を傾け、ブランドや施設ごとのプロセスを用いてポジティブに応え、問題を解決し、満足と信頼を築きます。</li><li>
お客様のサービスニーズを予測し、ニーズを理解するために質問を行い、お客様の好みを観察・傾聴し、可能な限り対応します。</li><li>
宿泊、施設のサービス、地域の観光情報や提供内容についてお客様と会話を交わします。</li><li>
視覚、聴覚、身体に障害のある方へのサポートを行い、ガイドラインに従って支援します（例：エスコート、行動説明のための言葉の使用、紙に案内を書く、障害物を除去する、点字やTDD電話の提供）。</li><li>
すべての電話、リクエスト、質問、懸念に応え、記録し、処理します。</li><li>
メッセージを正確かつ完全、そして読みやすい字で記録し、伝達します。</li><li>
必要に応じて、ゲストからの電話、リクエスト、または問題を解決するために、適切な担当者や部門（例：ベルスタッフ、フロントデスク、ハウスキーピング、エンジニアリング、セキュリティ/防犯）に連絡します。</li><li>
ルームサービスの注文を処理し、メニューの選択に関する質問に応答し、取引をPOSシステムに記録し、支払いを処理し、シフト終了時にレジレポートを作成します。</li><li>
モーニングコールのリクエストを受け付け、記録し、適切な部門に届けます。</li><li>
お客様のリクエスト、インシデント、調整内容をCRMシステムに記録し、問題やその解決の追跡と記録を行います。</li><li>
特別なニーズのあるお客様/居住者からの特別なリクエストに応答します。</li><li>
お客様のリクエストや問題が満足のいく形で解決されたかを確認するため、フォローアップします。</li><li>
施設の設備、サービス、営業時間、近隣の観光地やアクティビティについての道案内や情報をお客様/居住者に提供します。</li><li>
お客様にホテルの機能を案内し説明します（例：ルームキーの使用法、製氷機と自販機の場所、室内金庫、ホテルのサービス）。</li></ul><p>
コミュニケーション</p><ul><li>
適切なマナーで電話に応答し、3コール以内に出ること、声に笑顔を込めて応答すること、相手の名前を使用すること、適切な担当者や部門に転送すること、保留にする際は相手の許可を得ること、メッセージを受け取り伝達すること、そして相手が通話を終了するのを待つことを含みます。</li><li>
お客様や同僚と話す際は、明瞭で適切かつプロフェッショナルな言葉遣いを心がけます。</li><li>
ビジネス関連の情報を他の従業員と電子機器（例：モバイル通信機器、メール、チャット）を使用して交換します。</li></ul><p>
他者との協働</p><ul><li>
他の従業員や部門との前向きで生産的な関係を築き、維持します。</li><li>
全ての同僚を支援し、尊厳と敬意を持って接します。</li><li>
従業員やお客様とのデリケートな問題は、礼儀、尊重、慎重さ、および機密性をもって扱います。</li><li>
適切なカバーと迅速なゲストサービスを確保するために、他の従業員を支援します。</li></ul><p>
身体的作業</p><ul><li>
10ポンド（約4.5kg）以下の物を補助なしで動かしたり、持ち上げたり、運んだり、押したり、引いたり、配置したりします。</li><li>
コンピュータやPOSシステムを使用して仕事関連の情報を入力し、検索します。</li><li>
長時間またはシフト全体にわたって立つ、座る、または歩くことができます。</li><li>
さまざまな形式（例：小さい文字）の情報を読み取り、視覚的に確認します。</li></ul><p>
コミュニケーションズ</p><ul><li>
電話交換機を操作して電話に応答します。</li><li>
モーニングコールのリクエスト、電話の振り分け、転送、取り次ぎ、会議通話、TDD中継通話、非登録ゲストからの通話などに対応します。</li><li>
お客様にインターネットや客室内のエンターテインメント機能（例：ビデオストリーミング）へのアクセス方法を案内します。</li><li>
通話が多忙または応答がないラインを監視し、保留中の相手にステータスを確認し、メッセージを残す提案を行います。</li><li>
通信機器をテストし、正常に作動していることを確認します。</li></ul><p><b>
ピテンシー</b></p><p><div><div><div><p>
分析スキル</p><ul><li>
意思決定</li><li>
コンピュータースキル</li><li>
学習能力</li><li>
問題化行解決</li></ul></div><div><p><br>
対人関係スキル</p><ul><li>
チームワーク</li><li>
顧客サービス志向</li><li>
多様性との関わり</li><li>
対人スキル</li></ul></div><div><p><br>
コミュニケーション</p><ul><li>
英語能力</li><li>
リスニング</li><li>
電話応対スキル</li><li>
応用読解</li><li>
文書作成スキル</li></ul></div></div><div><div><p><br>
個人的属性</p><ul><li>
信頼性</li><li>
ポジティブな態度</li><li>
身だしなみ</li><li>
誠実さ</li><li>
安全志向</li><li>
適応力/柔軟性</li><li>
ストレス耐性</li></ul></div><div><p><br>
組織</p><ul><li>
マルチタスク</li></ul></div></div></div></p><p></p><p><div><div><div><b><br>
優遇される資格</b></div></div><br>
<div><div><b>
学歴</b></div><div> 高校卒業資格／G.E.D.相当</div></div><br>
<div><div><b>
関連業務経験</b></div><div> 必要なし</div></div><br>
<div><div><b>
監督者（スーパーバイザー経験）</b></div><div> 必要なし</div></div></div></p><p></p><p><i><br>
マリオットインターナショナルでは、機会均等の雇用主として、すべての人を歓迎し、機会を提供するよう努めています。アソシエイトひとり一人のバックグラウンドが評価され、尊重される環境を積極的に育んでいます。私たちの最大の強みは、アソシエイトの様々な文化、才能、経験が豊かに融合している点にあります。当社は、身体障害者、退役軍人、あるいは準拠法によって保護されるその他の根拠を含め、あらゆる根拠に基づく差別の撤廃に取り組んでいます。</i></p><p></p><p>
エディション・ホテルは、ブティックホテルの天才的創始者として名高いイアン・シュレーガーが生み出す世界クラスのラグジュアリーホテルと、世界規模で事業を展開するマリオット・インターナショナルとの融合により、ホスピタリティ業界でのまったく新しいおもてなしを体現しています。エディション・ホテルはシュレーガーとマリオットの世界を、個性あふれる洗練された雰囲気、独自性へのこだわり、カリスマ性と魅力あふれる快適さで、見事に調和させました。エディション・ホテル ブランドは、品質、オリジナリティ、デザイン、サービスの素晴らしさを理解し、最高のものを求める、洗練された知識豊富な消費者、つまり従来の枠にとらわれない素晴らしい体験を提供する姿勢と感覚をホテルに求める消費者をターゲットにしています。<br>
</p><div>
<br>
しかし、この魅力的な体験を実現するには、あなたの力が必要です。私たちは自分を鼓舞し、挑戦し、働くことを誇りに思えるような職場を探している、外向的で真に素晴らしい人材を求めています。ここは、マニュアルどおりのサービスではなく、心のこもったサービスをお届けする場所です。つまり、お客様一人ひとりを常に楽しませ、魅了するサービスを提供するために、終わりのない劇場のようなパフォーマンスを展開する場所なのです。</div><div>
<br>
ご応募をお待ちしています。エディション・ホテルの一員になると、マリオット・インターナショナルのブランドポートフォリオに加わることになります。<b>最高の</b>最高の仕事をして、<b>目標を</b>目標を達成し、<b>素晴らしい</b>グローバルチームに参加し、<b>最高の自分になることができる場所</b>で働いてみませんか。</div></div></div><p></p>

Agent-At Your Service

<div>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programmes
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 Location : Jeddah
 <br/>
 <br/>
 This role is based in Saudi Arabia. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible for supporting sales representatives and channel partners in processing orders / returns; providing metrics/ reports to Sales team and engaging HCPs for expense payout.
  </li>
  <li>
   Follow up on sales orders and provide status updates; update customer lists business wise.
  </li>
  <li>
   Research and resolve escalated problems and issues, including issues related to order management, accounting and invoicing.
  </li>
  <li>
   Communicate status of problems and solutions to customers and other appropriate parties.
  </li>
  <li>
   Ensure team adherence to all processes and working procedures related to customer service.
  </li>
  <li>
   Coordination of process changes and maintenance of customer service SOP&rsquo;s.
  </li>
  <li>
   Ensuring new team members receive the required level of system support and training to efficiently and effectively perform appointed role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in science, Business administration, or Supply chain. MBA degree is preferable.
  </li>
  <li>
   Minimum 2 years working in multinational companies.
  </li>
  <li>
   Experience with SAP, Power BI and Excel
  </li>
  <li>
   Strong capability in sales operations, preferably from pharma industry
  </li>
  <li>
   Good knowledge of supply chain and logistics
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Languages:
 </strong>
 English and Arabic
 <br/>
 <br/>
 Novartis is committed to building an outstanding, inclusive work environment and diverse team representative of the patients and communities we serve.
 <br/>
 <br/>
 <strong>
  Why Novartis:
 </strong>
 Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients&rsquo; lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
 <br/>
 <br/>
 <strong>
  Benefits and Rewards:
 </strong>
 Learn about all the ways we&rsquo;ll help you thrive personally and professionally.
 <br/>
 <br/>
 Read our handbook (PDF 30 MB)
</div>


<div><b>Additional Information</b><br>
<b>Job Number</b>26045162<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Courtyard by Marriott Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia, 24234<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun.<br>
<br>
<br>
</p><div>In joining Courtyard, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Guest Experience Expert (Saudi Only)

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