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customer service representative

AlGhandoura Industrial Group LTD 

Customer Service (Female) AlGhandoura Industrial Group LTD Jeddah, Saudi Arabia Full-Time Job Overview AlGhandoura Industrial Group LTD is seeking a dedicated and enthusiastic female Customer Service representative to join our team in Jeddah. This role will provide exceptional customer service to our clients, ensuring their needs are met and their queries resolved efficiently and professionally. The ideal candidate will possess excellent communication and interpersonal skills, be able to handle customer inquiries effectively, and contribute to a positive customer experience. This role requires cultural sensitivity and an understanding of the specific needs of our female clientele. Responsibilities * Respond to customer inquiries via phone, email, and other communication channels. * Provide accurate information about products, services, and company policies. * Process orders, returns, and refunds in a timely manner. * Resolve customer complaints and issues effectively and empathetically. * Maintain accurate records of customer interactions and transactions. * Contribute to building strong customer relationships and maintaining customer satisfaction. * Collaborate with other team members to ensure smooth operations and efficient service delivery. * Adhere to company policies and procedures related to customer service. * Proactively identify opportunities to improve customer service processes. Qualifications * Proven experience in a customer service role. * Excellent communication and interpersonal skills. * Strong problem-solving and decision-making abilities. * Ability to work independently and as part of a team. * Proficiency in English and Arabic (preferred). * Strong computer literacy, including experience with CRM systems. * Ability to handle multiple tasks simultaneously and prioritise effectively. * Cultural sensitivity and understanding of the specific needs of female customers. * A positive and professional attitude. &nbsp;

Customer Service (Female)

KONE

<div>Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency &mdash; putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and wellbeing.
It's time to make a move. Join our flow
We are looking for an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role serves as the main point of contact for external customers and specializes in callouts, inbound customer queries, and outbound customer calls. In addition, the agent plays a vital role in supporting 24/7 operations and assisting the local team with key business applications and reporting. 
What will you do?
Callout handling:
<ul><li>Accountable to manage various types of contacts: alarm calls, test calls, customer calls including callouts &amp; case registrations, outbound calls and technician calls.
</li><li>Callouts &ndash; from customer call to dispatch and closing the case.
</li><li>Accountable to identify safety situations and manage them by giving the adequate safety instructions as described in the global safety procedures. Customer Care Agent shows empathy, is aware about customer feeling in such situation and provides adequate safety advice to calm the passenger.
 </li><li>Accountable to support supervisors in following up open callouts and make sure that technicians back-report open jobs. Specific reports on open jobs are available on Supervisor reports.
 </li><li>Accountable to immediately connect the customer to the right person in the KONE organization, in case of any request not related to unplanned maintenance. If the KONE responsible person is not immediately found, the agent is accountable to pass the message of the customer to the responsible person, and to ensure the responsible person will contact the customer back.
</li></ul>Inbound:
<ul><li>Receive and resolve queries and complaints.
</li><li>Follow up internally if necessary.
</li><li>Communicate resolution to customer.
</li><li>Identify possible leads from customer cases coming e.g. through web and assign those to the sales organization.
</li></ul>Outbound call handling:
<ul><li>Conduct transactional surveys after a callout or project (e.g. customer satisfaction survey).
</li><li>Support local marketing in different customer contacting initiatives such as campaigns, etc.
</li><li>Nurse core 3 VA clients (annual contacting).
</li></ul>24/7 Service Monitoring &amp; Operational Support:
<ul><li>Monitor and manage 24/7 customer service operations, ensuring availability and responsiveness across all shifts.
</li><li>Support the operations team with:
</li><li>Report preparation and data tracking.
</li><li>KFM (KONE Field Mobility) application.
</li><li>Intune installation and access support.
</li><li>Other relevant KONE digital tools and applications as needed.
</li></ul>Are you the one?
<ul><li>Bachelor or Diploma Degree holder.
</li><li>Minimum two years of customer service experience.
</li><li>Excellent communication, customer management, and IT skills.
</li><li>Stress tolerant and detailed focus.
</li><li>Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
</li><li>Fluency in English and Arabic is a must. 
 
</li></ul>What do we offer?
<ul><li>Great dynamic team promoting a collaborative environment.
</li><li>Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
</li><li>Comprehensive learning and development programs covering a wide range of professional skills.
</li><li>Engaging job with position description and clear targets.
</li><li>Regular feedback through performance discussions.
</li><li>Opportunities for individual development.
</li><li>Mentoring and coaching programs.
</li><li>Flexibility, trust and respect.
</li><li>Value-based culture, behaviors and ethics.
</li><li>Sustainability and innovation.
</li><li>Working for a successful organization.
</li></ul>At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers</div>

Customer Care Agent

Raffles

<div>Company Description 
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah. 
Job Description 
We are seeking a professional and friendly Receptionist / Front Desk Agent to join our team in Jeddah, Saudi Arabia. As the first point of contact for our organization, you will play a crucial role in creating a positive and welcoming environment for visitors, clients, and employees.<ul><li>
Greet and direct visitors, ensuring a warm and professional welcome</li><li>
Answer and manage incoming phone calls, emails, and other communications</li><li>
Schedule appointments and maintain calendars for executives and meeting rooms</li><li>
Perform administrative tasks such as data entry, filing, and document preparation</li><li>
Coordinate with other departments to ensure smooth office operations</li><li>
Manage incoming and outgoing mail and packages</li><li>
Maintain a clean and organized reception area</li><li>
Assist with basic office maintenance and supply inventory</li><li>
Support other administrative staff as needed</li><li>
Ensure security protocols are followed by monitoring visitor access</li></ul> 

Qualifications 
<ul><li>
Saudi nationality (as specified for this position)</li><li>
Excellent verbal and written communication skills in both Arabic and English</li><li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)</li><li>
Strong multitasking abilities and time management skills</li><li>
Customer service orientation with a friendly and professional demeanor</li><li>
High school diploma or equivalent (required)</li><li>
Bachelor's degree in Hospitality Management or related field (preferred)</li><li>
Previous experience as a receptionist or front desk agent (preferred)</li><li>
Experience in hospitality or customer service industry (preferred)</li><li>
Ability to work in a fast-paced environment while maintaining attention to detail</li><li>
Excellent organizational skills and ability to prioritize tasks effectively</li><li>
Adaptability and willingness to learn new skills and technologies</li></ul> 

Additional Information 
<ul><li>
Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.</li></ul></div>

Receptionist / Front Desk Agent (Saudi nationality only)

bait albatterji pahramstical

&sect; Provide dynamic customer service, while educating our customers through teaching proper pet care.&sect; To maximise productivity memorise and utilise the Petland systems, such as the Petland Mission, 5-Step Sale, 4 Basic Needs, C.A.P, Pets For A Lifetime and Adopt- A Pet.&sect; Maintain excellent animal husbandry for the pets by performing opening, daily and closing procedures and assisting in maintaining a clean, organized and safe store environment.&sect; Assist in Community Service projects in and out of the store as directed.&sect; Assist Animal Care Technicians with any additional animal care as needed.&sect; Perform other duties as assigned by store management.Job Types: Full-time, PermanentPay: &#65020;4,400.00 per monthApplication Question(s):<ul><li>are you saudi?</li><li>Do you love and like pets?</li><li>are you saudi ?</li><li>are you OK with target ?</li></ul>Experience:<ul><li>Customer service: 1 year (Preferred)</li><li>Retail: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>

Sales Representative

Accor

<div>Company Description 
Novotel Thakher Makkah is in the heart of the holy city of Makkah. This spiritual city is rich in history, filled with devotion, and offers a unique experience for pilgrims and visitors from around the world. We'll be located in the Thakher City Project, and to bring our vision to life, we're looking to build a team that will help us launch this new hotel.
Novotel Thakher Makkah will feature 1461 rooms and suites, a variety of dining outlets, meeting rooms, and a prayer hall, providing a comfortable and welcoming environment. We aim to be more than just a place to stay, offering genuine hospitality and a tranquil atmosphere for guests on their spiritual journey. Our goal is to provide exceptional service, ensuring every guest feels at home. 
Job Description 
We are seeking an enthusiastic and customer-focused Guest Experience Agent to join our team in Makkah, Saudi Arabia. As a Guest Experience Agent, you will be the face of our organization, ensuring that every guest receives exceptional service from arrival to departure. Your role will be crucial in creating memorable experiences and fostering lasting relationships with our valued guests.<ul><li>
Welcome guests and manage the check-in and check-out processes efficiently</li><li>
Provide personalized assistance and information to guests throughout their stay</li><li>
Handle guest inquiries, requests, and concerns promptly and professionally</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Maintain accurate guest records and manage reservations using property management systems</li><li>
Assist with concierge services, including local recommendations and booking arrangements</li><li>
Monitor and maintain cleanliness and organization in front-of-house areas</li><li>
Process payments and handle cash transactions accurately</li><li>
Uphold the highest standards of customer service and professionalism at all times</li><li>
Participate in ongoing training and development initiatives to enhance guest service skills</li><li>
Assist in emergency situations and ensure guest safety protocols are followed</li></ul> 

Qualifications 
<ul><li>
Proven experience in customer service, preferably in the hospitality industry</li><li>
Strong interpersonal and communication skills, with the ability to interact effectively with diverse guests</li><li>
Fluency in English; proficiency in Arabic or other languages is highly advantageous</li><li>
Excellent problem-solving abilities and attention to detail</li><li>
Proficiency in computer systems and property management software</li><li>
Ability to work flexible hours, including nights, weekends, and holidays</li><li>
Understanding of Middle Eastern clientele and culture</li><li>
Knowledge of the luxury travel industry and its standards</li><li>
High level of integrity, enthusiasm, and dedication to continuous improvement</li><li>
Ability to multitask and remain calm under pressure</li><li>
Professional appearance and demeanor</li><li>
Strong teamwork skills and ability to collaborate across departments</li><li>
Basic math skills for handling financial transactions</li></ul></div>

Guest experience Agent

Golden International Contracting Company

<div>
 
 
 About Us:
 
 
 
 We are a leading transport service provider based in
 
 Jeddah
 
 , delivering efficient and reliable logistics solutions across the region. With a strong reputation for excellence and a commitment to customer satisfaction, we are now looking to expand our sales team with a dedicated
 
 Sales Representative
 
 who understands the ins and outs of the logistics world.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Identify and target potential clients in need of transport and logistics services
 </li>
 <li>
 Develop and maintain strong relationships with new and existing clients
 </li>
 <li>
 Understand client requirements and offer tailored transport solutions
 </li>
 <li>
 Stay updated with market trends, pricing, and competitor activities
 </li>
 <li>
 Meet and exceed monthly sales targets and KPIs
 </li>
 <li>
 Collaborate with operations and customer service teams to ensure high service quality.
 </li>
 </ul>
 
 
 What We're Looking For:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in sales within the
 
 logistics or transportation industry
 
 along with bachelor's degree in respective field
 </li>
 <li>
 Strong knowledge of freight, fleet management, and transport solutions
 </li>
 <li>
 Excellent communication and negotiation skills
 </li>
 <li>
 Results-driven and customer-focused mindset
 </li>
 <li>
 Arabic and English fluency preferred
 </li>
 <li>
 Valid Saudi driving license is a must
 </li>
 </ul>
</div>

Sales Representative – Logistics Industry | Based in Jeddah

Marriott International

<div>Additional Information 
Job Number25137882 
Job CategoryRooms &amp; Guest Services Operations 
LocationJeddah Marriott Hotel Madinah Road, 6939 Al-Madinah Al-monawarah Road, Jeddah, Saudi Arabia, Saudi Arabia, 23531 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert / At Your Service (Saudi only)

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