receptionist

agent-guest relations

customer experience specialist Jobs in Jeddah

customer experience specialist

customer service officer

dispatcher - customer service Jobs in Jeddah

dispatcher - customer service

guest service agent

Accor

<div>Company Description 
&ldquo;Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.&rdquo; 
Job Description 
<ul><li>
Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.</li><li>
Register and process check in for all arrivals.</li><li>
Update and check guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check and convey message to guests.</li><li>
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li><li>
To check the paymaster and assist Supervisors to have No paymasters pending.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
File daily reception report and documents systematically.</li><li>
Print panic report (at least twice a shift).</li><li>
Attend briefings; take notes and action with appreciated follow up.</li><li>
Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.</li><li>
At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding VIPs.</li><li>
He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.</li><li>
Perfect grooming all the time.</li><li>
Drive Upselling.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li></ul> 

Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Tamayyaz – Guest Service Agent – Saudis Only

M Hotel Al Dana Makkah

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training. 
Job Description 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
List of Responsibilities and Duties<ul><li>
Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul> 
Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Tamayyaz – Front Desk Agent – Saudis Only

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training. 
Job Description 
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
List of Responsibilities and Duties
<ul><li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li><li>
Take initiative to add a personalized experience</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay through up-selling</li></ul> 

Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Front Desk Agent – Saudis Only – Tamayyaz

Marriott International

<div>Additional Information 
Job Number25161575 
Job CategoryRooms &amp; Guest Services Operations 
LocationJabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Agent-Guest Relations

Abdul Latif Jameel

<div>
 
 Job Title: Custom Clearance Specialist
 
 
 Abdul Latif Jameel comprises diversified businesses with deep roots in the Middle East, North Africa, and Turkey (MENAT region). Strong networks and long-established relationships make us a powerful partner, opening doors for those who want to do business in the region.
 
 
 Our businesses represent some of the world&rsquo;s leading brands, earning us their trust and building long-lasting and mutually beneficial relationships. Our commitment to anticipate and support our partners&rsquo; needs has driven our success.
 
 
 From our modest beginnings 75 years ago as a small trading business and then a Toyota distributorship in Jeddah, Saudi Arabia, we have established an extensive operations infrastructure, built the largest vehicle distribution network in Saudi Arabia, and, along the way, we have accumulated comprehensive automotive expertise throughout the region.
 
 
 Applying our vast experience in the automotive sector, we&rsquo;ve used our expertise and operations infrastructure to diversify into new sectors that contribute to the &lsquo;infrastructure of life&rsquo; in the MENAT region.
 
 
 
 Financial Job Dimensions
 
 
 
 
 Degree of supervision
 
 
 
 General supervision over operational activities
 
 
 
 Level of Authority
 
 
 
 General Authority over daily functional operation
 
 
 
 Purpose of the Job
 
 
 
 &bull; Prepare and submit to all Expeditors all shipment formalities as per CMC KPI&rsquo;s
 
 
 &bull; Submit all customs duty &amp; Port charges requests to Finance,
 
 
 &bull; Archiving of covering letter to local shipping agent
 
 
 &bull; Submitting one original set of each shipping documents in prescribed labelled box files in prescribed cartons to RMD
 
 
 &bull; E-Archiving shipping documents in CMC Shared Mini Server to attached in FASAH website by CMC Expeditors
 
 
 &bull; Authorization Letter and Company Registration Certificate
 
 
 &bull; Documenter prepares E-Payment requests for customs duty and Port Charges requests to Finance with the help of Custom&rsquo;s Duty &amp; Port Charges. and E-Archiving in CMC Shared Mini Server
 
 
 &bull; Dispatch WAJEHAAT (Covering Note) to Ali-Reza Co., or other (Shipping Agent) for all shipments obtain Delivery Order for Customs Clearance
 
 
 &bull; Follow-up with Saudi FASAH customer service in case any conflict
 
 
 &bull; Prepare renewal of Authorizations annually for CMC Expeditors
 
 
 
 Key Accountabilities: Description
 
 
 
 
 Key Accountabilities: Performance Indicators
 
 
 
 
 Major Activities
 
 
 
 1. E-Archiving shipping documents in CMC Shared Mini Server to attached in FASAH website by CMC Expeditors.
 
 
 2. Documenter prepares E-Payment requests for customs duty and Port Charges requests to Finance with the help of Custom&rsquo;s Duty &amp; Port Charges. and E-Archiving in CMC Shared Mini Server.
 
 
 3. Prepare and submit to all Expeditors all shipment formalities as per CMC KPI&rsquo;s.
 
 
 4. Submit all customs duty &amp; Port charges requests to Finance.
 
 
 5. Prepare renewal of Authorizations annually for CMC Expeditors.
 
 
 6. Dispatch WAJEHAAT (Covering Note) to Ali-Reza Co., or other (Shipping Agent) for all shipments obtain Delivery Order for Customs Clearance.
 
 
 7. Communicate with shipping agent (NYK) for total number of units and BL.
 
 
 8. Write Letters to different depts. and Shipping Companies, customs and Port Authorities as and when needed for specifications, special orders, sample cars, renewals of authorizations, customs undertakings and ensure required attestations.
 
 
 9. Submitting one original set of each shipping documents in prescribed labelled box files in prescribed cartons to RMD.
 
 
 10. Archiving of covering letter to local shipping agent
 
 
 
 Job Context
 
 
 
 &bull; The job has direct impact over maintain submitting all shipment formalities to expeditors
 
 
 &bull; The job ensures archiving all types of letters and documents of shipments
 
 
 &bull; The job ensures following regulations and communicating any updates to the departments
 
 
 
 Framework, Boundaries &amp; Decision Making Authority
 
 
 
 &bull; The job holder has the authority to communicate with shipment agents
 
 
 
 Organizational / Functional Strategic Focus
 
 
 
 &bull; The job has a crucial supportive role to ensure the business meets its targets through providing punctual services
 
 
 &bull; The job holder has a crucial role in finalizing all required attestation for custom issues letter
 
 
 
 Minimum Qualifications
 
 
 
 College/Diploma
 
 
 
 Minimum Experience
 
 
 
 8 years as in a related field in a Customs Clearance Dept.
 
 
 
 Job-Specific Skills
 
 
 
 Has all required skills to Accomplish the CMC KPI and Role Responsibilities
 
 
 
 Languages
 
 
 
 English / Arabic
 
 
 
 Special Certifications / Membership
 
 
 
 Basic knowledge of Excel &amp; Word &amp; Outlook
 
 
 
 Competencies
 
 
 
 Adaptability (Individual Contributor)
 
 
 Collaboration (Individual Contributor)
 
 
 Development of Self &amp; Others (Individual Contributor)
 
 
 Guest First (Individual Contributor)
 
 
 Innovation (Individual Contributor)
 
 
 Problem Solving (Individual Contributor)
 
 
 
 Why Work for Us?
 
 
 
 With a truly international footprint and more than three quarters of a century of commercial success behind us, we are today, not only a leading employer across the Middle East, North Africa and Turkey (MENAT) region, but also offer exciting opportunities worldwide, from Chile to Japan, from the UK to Australia.
 
 
 Our values guide the way we work with our business partners, within our communities, and with each other.
 
 
 Through Respect, Innovation, a Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and successes flourish.
 
</div>

Custom Clearance Specialist

<div>Additional Information 
Job Number25161764 
Job CategoryReservations 
LocationLe M&eacute;ridien Makkah, King Abdulaziz Road, Makkah, Saudi Arabia, Saudi Arabia, 13700 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Clerk-Reservations

Explore 208+ Guest service agent in Jeddah this October. Find roles across top companies and apply now to boost your career.