agent-at your service

customer service intern

front desk supervisor

guest relations supervisor Jobs in Jeddah

guest relations supervisor

receptionist

guest service agent

Hilton

<div><p><b>Exceptional Hospitality Starts with You
</b></p><p>Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a <b>Guest Service Agent </b>, you&rsquo;re not just ensuring a seamless check-in and check-out process &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</p></div>
<br><div><p>Here's what you'll do during a typical day:
</p><ul><li><b>Deliver a warm welcome: </b>Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
</li><li><b>Support efficient check-out: </b>Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
</li><li><b>Provide hotel and local knowledge: </b>Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
</li><li><b>Promote hotel services: </b>Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
</li><li><b>Delight our guests: </b>Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications</li></ul></div>
<br><div><p><b>What It Takes to Make the Stay
</b></p><p>At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
</p><p>A passion for spreading the light and warmth of <b>Hospitality </b>. Acting with <b>Integrity </b>and always doing the right thing. Inspiring others through <b>Leadership </b>. A belief that <b>Teamwork </b>drives the best outcomes. A sense of <b>Ownership </b>and accountability. And a focus on the <b>Now </b>, bringing urgency and discipline to every moment, knowing it can make a lasting impact.</p></div>
<br><div><p><b>How We&rsquo;ll Help You Thrive
</b></p><p>At Hilton, the hospitality we&rsquo;re known for doesn&rsquo;t end with our guests. We proudly invest in our Team Members&rsquo; wellbeing, supporting you through all of life&rsquo;s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
</p><p>Incredible travel perks &ndash; Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
</p><p>Paid parental leave &ndash; Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
</p><p>Crisis concierge &ndash; In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
</p><p>Mental health resources &ndash; Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
</p><p><i>*Benefits availability may vary depending on Team Member&rsquo;s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.</i></p></div>
<br><div><div><div><b>Join an Award-Winning Workplace Culture
</b><br>
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Service Agent

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26085721<br>
<b>Job Category</b>Housekeeping &amp; Laundry<br>
<b>Location</b>Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.</p><p><br>
</p><p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATION</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work,<b> begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.<br>
</p><div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Hotel Cleanliness Supervisor-(Saudi National Only)

Ermenegildo Zegna

<div><h1 class="jobSectionHeader"><b>JOB CONTENT</b></h1>
The Style Advisors transform the store visit into a memorable luxury shopping experience, as Brand Ambassadors, they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors build a relationship with each customer that lasts over time, and begins with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service. The Style Advisors are the trusted advisors of fashion and style, offering the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.<br>
Main responsibilities:
<ul><li>Manage Customer Relationships and Customer Service during and after the sale</li>
<li>Develop a deep knowledge of the Zegna collections to advise customers on styling and &ldquo;total looks&rdquo;</li>
<li>Contribute to store Visual &amp; Image</li>
<li>Maximize sales through retail operational excellence</li>
</ul><h1 class="jobSectionHeader"><b>KEY RESPONSIBILITIES</b></h1>
<b>MAIN RESPONSIBILITIES</b><br>
Customer Relationships and Customer Service
<ul><li>Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
</li><li>Demonstrates entrepreneurial mindset in developing the business.</li>
<li>Consistently and effectively networks to attract new customers and develop a customer database.
</li><li>Consults with customers to discover their needs through exploring customer preferences and occasions for which the customers are shopping.</li>
<li>Anticipates customers&rsquo; expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations
</li><li>Creates opportunities for customers to experience multiple Zegna brands, products and &ldquo;total looks&rdquo; through demonstrating relevant yet personalized mix and match options.
</li><li>Promote Zegna Su Misura (Made-to-Measure) service as part of the selling repertoire where appropriate to meet the customer&rsquo;s current and/or future needs.</li>
<li>Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.</li>
<li>Leverage &ldquo;Zegna Stories&rdquo; to support and enhance the selling ceremony.</li>
<li>Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.</li>
<li>Cultivates future customer connections with Zegna (e.g. CRM after sales activities including Thank You notes and Follow-up phone calls).</li>
<li>Utilizes CRM software as the primary tool for after sales communication
</li><li>Takes ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies etc.
</li></ul>Collection
<ul><li>Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.</li>
<li>Advise customers on styling of &ldquo;total looks&rdquo; by providing dressing and fashion advice as regards color coordination, textures, patterns, silhouette, proportions, and functionality of garments.
</li><li>Solicit customer feedback on products and collections and feedback ideas and inputs back to the Store Manager.</li>
<li>Keep up-to-date on store stock situation, adjust selling techniques and sales pitch to maximize sell-through.</li>
<li>Perform customer garment-fitting and alteration measurements for ready-to-wear to help customers achieve &ldquo;perfect fit&rdquo;.</li>
<li>Understands the required standards and skills of Su Misura service and when required take on the role of in-store Su Misura specialist if assigned by the Store Manager.</li>
</ul>Visual &amp; Image Management
<ul><li>Demonstrates consistently high standards of personal grooming in accordance to Zegna uniform and grooming standards and guidelines.</li>
<li>Follows Zegna product and gift packaging standards and guidelines to ensure Zegna luxury and quality image.</li>
<li>Maintain cleanliness and tidiness of the store environment and product displays.</li>
<li>Ensure in-store visual merchandising adheres to Zegna Visual Merchandising guidelines and propose improvements to the Store Manager or Visual Merchandising referent.</li>
<li>Support Visual Merchandising set-up of store windows and displays; when required take on the role of in-store Visual Merchandising specialist if assigned by the Store Manager.</li>
</ul>Team
<ul><li>Actively communicate customer, product and other store information within the store team to ensure customer and business needs are met.</li>
<li>When required support the orientation of new staff through acting as learning coach or &ldquo;buddy&rdquo; if assigned by the Store Manager.</li>
<li>Train other team members on new products as assigned by the Store Manager.</li>
<li>Maintain good teamwork to enhance the overall team moral to create an enthusiastic sales force environment.</li>
</ul>Sales Management
<ul><li>Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill
</li><li>Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.</li>
<li>Propose service, product, visual and operational improvements that assist the team overcome selling challenges.</li>
</ul>Store Operations
<ul><li>Adhere to Zegna store operations and time and attendance policies and standards.
</li><li>Follows the directions of the Store Manager or appointed team member on store operational tasks that include but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
</li><li>Adhere to Company policies and rules in daily work.</li>
</ul>
<h1 class="jobSectionHeader"><b>EDUCATION, EXPERIENCE, FUNCTIONAL SKILLS AND KNOWLEDGE</b></h1>
<b>Education/ Qualification</b>
<ul><li>High school qualification</li>
</ul><b>Experience</b>
<ul><li>2 to 4 years&rsquo; retail sales or customer service experience.
</li></ul><b>Functional Competencies</b>
<ul><li>Selling</li>
<li>Service Policy</li>
<li>Policy and Compliance</li>
</ul><h1 class="jobSectionHeader"><b>ZEM COMPETENCIES
</b></h1><ul><li>Generates Customer Delight</li>
<li>Learning and Self Development</li>
<li>Is Passionate and Open Minded</li>
</ul><h1 class="jobSectionHeader"><b>Preferred Zegna Way 2.0 COMPETENCIES
</b></h1><ul><li>Proficient with digital technology</li>
<li>Familiar with Apple products &amp; MS applications</li>
<li>Good written communication skills</li></ul></div>

Saudi Arabia (Jeddah) - Style Advisor

Sephora

<div><p><b>Position Purpose:</b></p><div>
 The Workplace technology associate is responsible for managing:</div><ul><li>
The remote and in-field support for stores and HQ end-user&rsquo;s environment, hardware renewal, replacement, and upgrades.</li><li>
The onboarding of the new joiner, the offboarding of the leavers and the move
</li><li>The procurement management: suppliers listing, indirect purchasing management as per the Sephora policy.</li><li>
The continuous hardware stock availability and tracking.</li></ul><div></div><p><br>
 <b>You will excel and enjoy this role if you are ready to actively handle the following missions:</b></p><p></p><p><b><br>
WPT technology associate &ndash; relational</b></p><ul><li>
Have a good relationship/interpersonal, rigorous, and service oriented,</li><li>
Relationship management with the EME cyber security team,</li><li>
Relationship management with external vendors,</li><li>
Relationship management with EME EUX team.</li></ul><p></p><p><b><br>
WPT technology associate &ndash; organizational</b></p><ul><li>
Follow all relevant IT policies, processes, and standard operating procedures so that work is carried out in a controlled and consistent manner, in line with LVMH group and Sephora global rules and policies,</li><li>
Set up dashboards, metrics and measure the QoS of external partners,</li><li>
Follow up the SLA/SLO and apply penalties when needed.</li></ul><p></p><p><b><br>
WPT technology associate &ndash; operational</b></p><ul><li>
Good tech knowledge of Microsoft OS and iOS, Microsoft GPO (scripting would be a Plus) to be able to support, review and synthesize technical issues for L3 teams,</li></ul><ul><li>
Valuable experience with Device Management (tools like Workspace One, Ivanti. Or equivalent),</li><li>
Network basics mastered (DNS, IP addressing, basic routing &amp; switching investigation)</li><li>
Analytical skills to troubleshoot incidents and to escalate complex problems to the relevant person to ensure case/issue is closed efficiently and in timely a manner.</li><li>
Capability of synthetically report about incidents (concise and precise) to facilitate final resolution of central teams when required,</li><li>
Solid knowledge of O365, Microsoft Azure, Microsoft Security, ITIL practices,</li><li>
Knowledge on HW supply and expense management in accordance with the indirect purchasing policy,</li><li>
Capacity on the negotiations with the vendors,</li><li>
HW stock management/business continuity/shortage management process.</li></ul><p></p><p><b><br>
Significant knowledge of End-User remote, shops In-field and remote Support in an heterogenous environment (Apple and Windows):</b></p><ul><li>
Analyze, install, and configure new personal computer systems, including cables, printers, personal access, electronic mail, Microsoft processing, operating system, other appropriate software, and hardware.</li><li>
Working on escalated Incidents from the IT Service Desk, using Workspace One and Ivanti, monitor and upgrade existing workstations.</li><li>
Assist and instruct on the use of computer equipment, software, and manuals.</li><li>
Understand internal/external customer technologies and problem resolution techniques.</li><li>
Listen to symptom descriptions; analyze problems; respond effectively and provide constructive feedback to the end user on problem resolution.</li><li>
Provide end users 1st level support for all applications.</li><li>
Setup of and Support of all retail shops, including POS, in-store infrastructure, printers, barcode scanners, digital in store tools and basic application support</li><li>
Work with the Technical Service Team for troubleshooting network and server related incidents</li></ul><p></p><p><b><br>
IT Asset Administration and Maintenance:</b></p><ul><li>
Perform routine tasks to maintain computer equipment, their peripherals, and data backups,</li><li>
Follow up on the daily performance of computer systems to verify correct operations and detect errors,</li><li>
Configure, install, and test computer hardware, networking software and operating system software,</li><li>
Recommend improvements or upgrades and prepare evaluations of software, hardware and troubleshoot problems,</li><li>
Perform routine network start up and shutdown procedures and maintain control records,</li><li>
Implement policies as set by Group IT to protect data, software, and hardware to local IT infrastructure,</li><li>
Rely on instructions and pre-established guidelines to perform the functions of the job,</li><li>
Participate in relevant projects and community activities as and when needed.</li></ul><p></p><p><b><br>
Do not hesitate to apply if you have:</b></p><ul><li>
Understanding of Retail and distribution activities, related processes, and IT ecosystems. You&rsquo;re able to understand how they work together. You&rsquo;re able to get the big picture and global understanding of the project on which you contribute, as well as operationally support, implement, and coordinate activities,</li><li>
Be Self-starter, ability to take a topic and drive it to deliver business value,</li><li>
Having the capability to work as a reliable IT business partner, rather than just a technical support function and delighting our end users,</li><li>
Endowed with a very strong general IT knowledge, and high competences in systems, security, and network,</li><li>
Have &ldquo;Hands-on&rdquo; and ability to operationally contribute to the success of the projects,</li><li>
Being problem solving oriented,</li><li>
Experience working in complex IT environments, and able to prioritize and plan complex work in a rapidly changing context, with a good level of project management expertise,</li><li>
Experience managing multiple vendors and projects simultaneously to deliver quality outcomes for internal stakeholders, across varied domains in KSA.</li><li>
Have effective communication with various stakeholders at EME level, including IT and business,</li><li>
Be &ldquo;end-users&quot; and &quot;service quality&quot; oriented,</li><li>
Be comfortable with matrix organization</li></ul><p></p><div><b><br>
Here, you will find:</b></div><div><b>
Community.</b> In which authenticity is embraced, and the strength of our differences fuels our collective spirit</div><div><b>
Culture of empowerment.</b> Learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</div><div><b>
Work that brings fulfillment</b>. From delighting clients every day, to inspiring our industry at large, every action makes a difference</div><p></p><p><b><br>
Join us and belong to something beautiful</b></p></div>

Workplace Technology Associate

<div><b>Additional Information</b><br>
<b>Job Number</b>26083372<br>
<b>Job Category</b>Engineering &amp; Facilities<br>
<b>Location</b>3243 Al Salam Street, Jeddah, Saudi Arabia, Saudi Arabia, 23613<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<br>
<p></p><div><div><p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures using hand tools and power tools. Inspect and diagnose malfunctioning tools, equipment, electrical systems, apparatus, and components. Connect wires to circuit breakers, transformers, or other components. Use testing devices such as ohmmeters, voltmeters, and oscilloscopes. Test batteries in generators, emergency lighting, etc. Plan layout and installation of electrical wiring, equipment, and fixtures, based on job specifications and current National Electric Code and local codes. Read and follow blueprints/schematics. Respond to repair requests and perform preventative maintenance on tools and equipment, and appliances. Maintain maintenance inventory and requisition parts and supplies.</p><p><br>
</p><p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials. Maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language and prepare and review information in a variety of formats accurately and completely. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: Technical, Trade, or Vocational School Degree.</p>
<p>Related Work Experience: At least 2 years of related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p><p><br>
</p><p>REQUIRED QUALIFICATIONS</p>
<p>License or Certification: Valid Driver&rsquo;s License</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don&rsquo;t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what&rsquo;s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

General Maintenance Technician ( Saudi Nationals Only )

pladis Global

<div><p>Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you.</p><p></p><p>
As proud bakers and chocolatiers and custodians of iconic global brands, we don&rsquo;t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits.</p><p></p><p>
To succeed at pladis you need to be <b>purpose-led</b>, <b>resilient</b> and <b>positive</b> to succeed here because we expect pace and <b>agility</b>, we insist on <b>collaboration</b> and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact</p><p><br>
Click &ldquo;Apply&rdquo; to get started.</p><p></p><p><b>
Sales Operations &amp; Order Fulfillment</b></p><ul><li>
Support end-to-end <b>order fulfillment</b> from order entry to final delivery, ensuring alignment with customer commitments and agreed service levels.</li><li>
Monitor and improve <b>Order Fulfillment KPIs</b>, including:<ul><li>
On-Time Delivery (OTD) / OTIF</li><li>
Order Cycle Time, Backorders and Delay Root Cause Analysis</li></ul></li><li>
Coordinate closely with the Sales team to ensure accurate order processing, confirmed delivery dates, and proactive customer communication.</li><li>
Support sales planning by aligning order priorities with inventory availability and shipment schedules.</li></ul><p><b>
Import &amp; Export Operations</b></p><ul><li>
Manage and support day-to-day Import and Export activities to ensure smooth execution of shipment plans and compliance with international trade regulations.</li><li>
Communicate and coordinate with freight forwarders, customs brokers, suppliers, and customers regarding bookings, dispatched shipments, and delivery schedules.</li><li>
Manage freight forwarding and customs clearance brokers for all types of Import &amp; Export including Finished Goods, Project Cargo (Machinery), and Spare Parts, ensuring proper documentation and customs clearance.</li><li>
Track shipment status and resolve operational issues related to delays, damages, or documentation discrepancies.</li></ul><p><b>
Supply Chain &amp; Cross-Functional Coordination</b></p><ul><li>
Act as a coordination point between Sales, Supply Planning, Warehouse, Logistics, and Finance to ensure seamless flow of orders and shipments.</li><li>
Support alignment between demand, inventory readiness, shipment planning, and customer delivery expectations.</li><li>
Identify bottlenecks across the supply chain and support corrective actions to improve service levels and reduce lead times.</li></ul><p><b>
Performance Management
</b></p><ul><li>Prepare and maintain Export operational reports covering:<ul><li>
Orders, Shipment and delivery status</li><li>
Analyze performance trends and support continuous improvement initiatives.</li></ul></li></ul><p><b>
Insurance &amp; Compliance</b></p><ul><li>
Support marine and land insurance management, including policy administration, renewals, claims coordination, and payment follow-up.</li><li>
Ensure compliance with company policies, insurance requirements, and international trade regulations.</li></ul><p><b>
Continuous Improvement &amp; Team Support</b></p><ul><li>
Support process improvement initiatives related to sales operations, order management, and logistics efficiency.</li><li>
Assist in SOP updates, system accuracy, and data quality improvements.</li><li>
Act as backup to the line manager and provide operational support to team members as needed.</li></ul><p></p><p><b>
Experience :</b></p><ul><li><b>
7&ndash;10 years in Supply Chain / Logistics / Sales Operations.</b></li><li><b>
FMCG industry experience is strongly preferred.</b></li><li><b>
Hands‑on Import &amp; Export experience in Saudi Arabia, including customs, re‑export, and port operations.</b></li><li><b>
Strong Order Management background (order flow, allocation, shipment planning).</b></li><li><b>
Experience coordinating with freight forwarders, customs brokers, and distributors.</b></li></ul><p><b>
Technical Skills</b></p><ul><li><b>
Advanced Excel (pivot tables, VLOOKUP, reporting).</b></li><li><b>
Shipment tracking tools and logistics dashboards.</b></li></ul><p><b>
Soft Skills</b></p><ul><li><b>
Strong ownership mindset and proactive follow‑up.</b></li><li><b>
Excellent communication with internal teams and external partners.</b></li><li><b>
Ability to manage pressure, delays, and escalations professionally.</b></li><li><b>
Strong problem‑solving and stakeholder management.</b></li></ul><p></p><p>
pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.</p><p></p><p>
We operate a strict Preferred Supplier List. If you are a recruitment agency and wish to submit candidate to be considered for this vacancy, you must have agreed to, and signed, our terms of business.<br>
We will not accept CVs from any other sources other than those currently on our PSL. We will not pay a fee for any candidate that has not been represented by a provider on our PSL.</p></div>

Import Export Manager – KSA Sales Operation

Unilever

<div><div><div><div><div><p><b>JOB PURPOSE</b></p></div></div></div></div><div><div><p>
 This role will be responsible for Operational Quality which includes On-line Quality management of manufacturing processes, from material handling to batch making as well as Finished Good Quality Assurance ensuring dispatch of 100% consumer acceptable quality products (CRQS/PQS approach) from the factory. With key accountability in executing Digitalization and Quality support to UMS (continuous improvement). You&rsquo;ll be part of a team that believes in doing work that matters &mdash; for people and the planet.</p></div><div><p>
 Because here, we don&rsquo;t just hire for jobs. We invite you to be part of something bigger.</p></div><p></p><div><p><b><br>
KEY RESPONSIBILITIES</b></p></div><div><p>
Operational Quality Assurance:</p></div><div><ul><li><p>
To develop, lead, and drive optimization and Kaizen related to top plant and quality losses.</p></li></ul></div><div><ul><li><p>
To maintain, develop, and use operational knowledge of various Digital support systems used for Quality applications.</p></li></ul></div><div><ul><li><p>
To define Statistical Process Control methods for use in setting targets and limits for operational areas. Supports innovation funnel activities within the supply chain. Works with internal and external customers of the innovation.</p></li></ul></div><div><ul><li><p>
To manage and ensure compliance with the quality management system through communication, training, and internal/external audits at all levels.</p></li></ul></div><div><ul><li><p>
To lead data collection, analysis, and assignment to standard Quality loss trees in support of operational KPIs reporting.</p></li></ul></div><div><ul><li><p>
To utilize SAP QM and Unilever specifications including SAP PLM &amp; ECC and supports verification of use for quality purposes.</p></li></ul></div><div><ul><li><p>
To track and trend consumer complaint data to ensure focused improvement within gaps.</p></li></ul></div><div><ul><li><p>
To interpret, apply, and enforce all company policies, programs, regulations, and safety/Environmental rules, report and communicating results, issues, and improvements to relevant stakeholders.</p></li></ul></div><div><ul><li><p>
To lead the improvement in packaging materials, reduction of E-incidents and Quality downtimes in production lines.</p></li></ul></div></div><div><div><ul><li><p>
To ensure that all the making and packing areas comply with the Good Manufacturing Practice (GMP) and HACCP requirements.</p></li></ul></div><div><ul><li><p>
To identify and develop Quality gate controls (Q points / CCPs, etc.,) at every critical stage of receiving, processing, storage, transferring, filling, packaging, and dispatch operations of Material &amp; Finished Goods in the factory along with manufacturing and logistics teams.</p></li></ul></div><div><ul><li><p>
To ensure that Quality related projects are being executed on time by following up with project owners.</p></li></ul></div><div><ul><li><p>
To support the implementation and verification of procedures to control non-conforming materials and products.</p></li></ul></div><div><ul><li><p>
To support / participate in structured quality improvement activities related to customer, consumer issues and PQS gaps.</p></li></ul></div><div><ul><li><p>
To support implementation and on-going verification of category / technology GMP as applicable to the site.</p></li></ul></div><div><ul><li><p>
To support implementing and assessing of on-going compliance to in-take control program for received materials and packaging.</p></li></ul></div><div><ul><li><p>
To lead PQS/DSI improvement on shop floor with Quality analysts, Process Engineers, and Operators with respect to monitoring, compliance, reporting and sharing.</p></li></ul></div><div><ul><li><p>
To lead in investigation and actions implementation on complaints received from market and Mfg. Q Incident from the production lines.</p></li></ul></div><div><ul><li><p>
To monitor and improve KPI and KAI Performance of the department.</p></li></ul></div><div><p><br>
</p></div><div><p>Instrumentation and Analytical Support:</p></div><div><ul><li><p>
To implement and verify site calibration and maintenance program for inspection, measuring and testing equipment. Coordinate performance of lab equipment capability studies.</p></li></ul></div><div><ul><li><p>
To develop fool proof processes and procedures to eliminate Quality related defects in production lines and process making areas</p></li></ul></div><div><ul><li><p>
Implement SPC (Six sigma approach), Product/Process parameter, PFMEA in making and finishing areas, identifying, recording and eliminating sporadic &amp; chronic losses from the processes</p></li></ul></div><div><ul><li><p>
To lead the digitalization in QA Department.</p></li></ul></div><div><p><br>
</p></div><div><p>UMS Support:</p></div><div><ul><li><p>
To Co-lead Quality Pillar activities in UMS and provide additional technical expertise to the factory for trouble shooting quality issues.</p></li></ul></div><div><ul><li><p>
To facilitate UMS activities with QM members coordinating with PEs and Technical teams to ensure implementation of Quality Maintenance on Finishing Lines &amp; Making Operations to eliminate defects.</p></li></ul></div></div><div><div><ul><li><p>
To participate and engage with the team in generating OPLs and KAIZENS for Quality Pillar.</p></li></ul></div><div><ul><li><p>
To always ensure and maintain 5S condition in the department (including own workplace) and carry out 5S inspections for quality and process laboratories.</p></li></ul></div><div><p><br>
</p></div><div><p>People and Management:</p></div><div><ul><li><p>
To provide necessary trainings (on-job and classroom sessions) and development needs for Quality Technician and Operators in the areas of Quality, QM and SPC.</p></li></ul></div><div><ul><li><p>
To develop the Quality team on inspections, analysis, decision making, reporting, communication, quality, and consumer understanding etc. to enhance their knowledge and skills.</p></li></ul></div><div><ul><li><p>
To uplift quality engagement of the employees within factory and work closely with PEs and Operators to develop Quality Culture and consumer mindset</p></li></ul></div><div><p><br>
</p></div><div><p>To maintain highest quality standards, ensure safe working practice and care for environment through total compliance with the guidelines and targets set in Health, Safety &amp; Environment, Quality and Consumer Safety, UMS and Customer Service on BUL Factory.</p></div><div><p><b><br>
</b></p></div><div><p><b>REQUIRED</b><b> </b><b>QUALIFICATIONS</b></p></div><div><ul><li><p><b>
</b>Engineering Course, preferably Mechanical and Chemical.</p></li></ul></div><div><ul><li><p>
Must have a logical and methodical approach on work and fluent in spoken and written Arabic and English. He must have good knowledge of UMS, SPC, six sigma as well as good analytical skills along with computer understanding.</p></li></ul></div><div><p>
Team player, good in communication, ability to provide training, have a logical and methodical approach to his work<br>
</p></div><p></p><div><p><b>PREFERRED QUALIFICATIONS</b></p></div><div><p>
Standards of Leadership:</p></div><div><ul><li><p>
Purpose &amp; Service</p></li></ul></div><div><ul><li><p>
Personal Mastery</p></li></ul></div><div><ul><li><p>
Agility</p></li></ul></div></div><div><div><ul><li><p>
Business Acumen</p></li></ul></div><div><ul><li><p>
Talent Catalyst</p></li></ul></div><div><ul><li><p>
Consumer Love</p></li></ul></div><div><ul><li><p>
Passion for High Performance
</p></li></ul></div></div><p></p><p>Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</p></div>

Quality Engineer - Intern

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