guest relations supervisor Jobs in Jeddah

guest relations supervisor

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customer service intern

customer service representative Jobs in Jeddah

customer service representative

front desk supervisor

guest service agent

Marriott International

<div>Additional Information 
Job Number26092644 
Job CategoryReservations 
LocationKudai Road, Makkah, Saudi Arabia, Saudi Arabia, 21955 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns. 
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Le M&eacute;ridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We&rsquo;re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le M&eacute;ridien. In joining Le M&eacute;ridien, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Clerk-Reservations

Hilton

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Guest Relations Supervisor , you&rsquo;re not just overseeing day-to-day guest services operations &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
</li><li>Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
</li><li>Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
</li><li>Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Guest Relations Supervisor

Etihad

<div>
 
 Job Description
 
 
 
 
 Let your career take off with the World&rsquo;s Leading Airline, Etihad Airways. Work in the forefront of the airline and travel industry, with the airline that has reimagined the flying experience through its pioneering products and services.
 
 
 
 
 As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company requirements and standards. And supervise all elements of operations while on duty.
 
 
 
 
 Accountabilities
 
 
 
 <ul>
 <li>
 Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements
 </li>
 <li>
 Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting
 </li>
 <li>
 Ensure all flight editing and special guest requirements are met, including but not limited to assessment, planning and coordination of VIP/MAAS, PRM and special category guests
 </li>
 <li>
 Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity
 </li>
 <li>
 Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans
 </li>
 <li>
 Responsible for on time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays
 </li>
 <li>
 Airport ancillary sales promotion, coordination, process compliance monitoring and adherence to associated targets
 </li>
 <li>
 Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs
 </li>
 <li>
 Ensuring adherence to local authority requirements, including but not limited to arrival/departure documentation and reporting
 </li>
 <li>
 Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level, through effective evaluation and decision-making based on conditions, hazards, and threats
 </li>
 <li>
 Identification and reporting of safety and security-related occurrences and hazards in accordance with company procedures and local regulation
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Degree level education desirable (A-level or baccalaureate equivalent) or relevant industry experience, with a demonstrable knowledge of frontline service delivery and communication skills
 </li>
 <li>
 Previous exposure to highly pressured and multicultural environment in a supervisory role within a shift environment required
 </li>
 <li>
 Minimum 5-7 years' experience within service, hospitality, airline, or retail industry, with a relevant knowledge of aviation, travel industry and/or airport policies
 </li>
 <li>
 Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service
 </li>
 <li>
 Ability to balance guest-centric focus and corporate interest while maintaining highest safety and security standards and coordinating teams and service providers on shift
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 Etihad Airways is more than the UAE&rsquo;s national airline - we&rsquo;re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our &ldquo;Journey 2030&rdquo; ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.
 
 
 
 
 To learn more visit www.etihad.com
 
 
 
 
 
 Recruitment Fraud Alert
 
 
 
 Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.
 
 
 
</div>

Duty Supervisor - JED

<div>Exceptional Hospitality Starts with You
Picture yourself brightening someone&rsquo;s day. When you join our Hotels team, that&rsquo;s exactly what you&rsquo;ll do every time you come to work! As a Food &amp; Beverage Order Taker , you&rsquo;re not just providing food and drink service &ndash; you&rsquo;re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.</div>
 <div>Here's what you'll do during a typical day:
<ul><li>Delight our guests: Bring an upbeat and friendly attitude to all guest interactions and proactively look for ways to make their meal experience special
</li><li>Master the menu: Learn the details of all menu items, promotions, and specials so you can help guests and answer their questions with confidence
</li><li>Serve with efficiency and care: Take food and beverage orders, enter them into the point-of-sale system, and deliver completed orders promptly &ndash; attention to detail is key!
</li><li>Manage the food service station: Make sure the food service station is always fully stocked, clean, and organized
</li><li>Comply with regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member well-being</li></ul></div>
 <div>What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.</div>
 <div><div><div>Join an Award-Winning Workplace Culture
 
</div><div>At Hilton, we don&rsquo;t just deliver exceptional experiences for our guests&mdash;we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we&rsquo;ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
</div><div>Our award-winning culture has earned us repeated recognition on the World&rsquo;s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we&rsquo;re setting new standards for the future of travel.
</div><div>Whether you&rsquo;re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career&mdash;and help us make every stay a little more magical.
</div></div><div>Curious about life at Hilton? Explore our Careers Blog to see why we&rsquo;re more than a great place to stay&mdash;we&rsquo;re a great place to work.</div></div>

Food and Beverages Order Taker

Al-Ahli Club Company

<div>
 
 
 
 Job Overview:
 
 
 
 
 
 
 The
 
 VIP &amp; Hospitality Sales Senior Specialist
 
 sits at the intersection of revenue generation and premium guest experience at Al Ahli Club Company.
 
 
 This dual-purpose role is responsible for both selling and operating the Club&rsquo;s VIP and hospitality products, including Sky Boxes, Gold, and Silver sections.
 
 
 From closing sales to coordinating catering and ensuring a flawless premium matchday experience, this individual owns the VIP product from first contact to final whistle.
 
 
 The role demands a unique blend of commercial sharpness and operational excellence, ensuring that high-value guests receive a world-class experience every time they visit the stadium.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Drive sales of VIP and hospitality packages, including Sky Boxes, Gold, and Silver sections, through proactive outreach, relationship building, and renewals.
 
 
 &bull; Own the matchday delivery of all VIP sections, ensuring every detail from setup to guest arrival and post-match service meets premium standards.
 
 
 &bull; Coordinate catering, F&amp;B service, and vendor logistics for all VIP and hospitality areas on matchday.
 
 
 &bull; Build and maintain strong, trust-based relationships with high-value clients, corporate buyers, and VIP guests.
 
 
 &bull; Work closely with the VIP &amp; Hospitality Operations Sr. Specialist to ensure consistent quality across all premium touchpoints.
 
 
 &bull; Track VIP sales performance, occupancy rates, and client satisfaction, reporting on revenue contribution and renewal trends.
 
 
 &bull; Identify opportunities to upsell, cross-sell, and develop new premium products or experiences.
 
 
 &bull; Collaborate with Partnerships and Marketing to integrate sponsor activations within VIP and hospitality areas.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Marketing, or a related field.
 
 
 &bull; 4&ndash;6 years of experience in VIP sales, hospitality management, or premium account management, ideally in sports, luxury events, or high-end hospitality.
 
 
 &bull; Demonstrated ability to sell and deliver premium experiences to high-net-worth individuals and corporate clients.
 
 
 &bull; Hands-on experience managing matchday or event-day operations in a hospitality environment.
 
 
 &bull; Experience with CRM tools, client relationship management, and F&amp;B coordination.
 
 
 
 
 
 
 Skills:
 
 
 
 &bull; Exceptional interpersonal and relationship management skills, with the ability to build rapport with C-suite and VVIP guests.
 
 
 &bull; Strong sales acumen with a client-centric, service-oriented mindset.
 
 
 &bull; Excellent organizational skills and the ability to manage logistics under pressure on matchday.
 
 
 &bull; Attention to detail and a commitment to premium quality standards.
 
 
 &bull; Comfortable managing both the commercial and operational sides of hospitality.
 
 
 &bull; Fluency in English and Arabic.
 
</div>

VIP & Hospitality Sales Senior Specialist

Saint-Gobain

<div>Why do we need you? 
 Customer Service &amp; Order Management
<ul>
<li>Serve as the primary contact for stock replenishment orders, direct customer shipments (credit orders), and branch deliveries within Northwestern Region.</li>
<li>Coordinate and communicate order status, delivery schedules, and shipment updates with regional sales teams and regional representatives.</li>
<li>Ensure timely and accurate processing of customer orders in line with company procedures and service level expectations.</li>
<li>Resolve sales teams&rsquo; inquiries and non-technical complaints professionally and within agreed timelines.</li>
<li>Maintain accurate records of customer interactions, orders, and delivery documentation.</li></ul> 


Cross-Functional Collaboration
<ul>
<li>Work closely with Production and Operations teams to communicate product requirements, priorities, and delivery schedules</li>
<li>Support production planning by providing demand for your assigned regions when needed.</li>
<li>Facilitate communication between Sales, Warehousing, Logistics, Finance, and Customer Service teams to ensure smooth order execution.</li></ul> 


Documentation &amp; Compliance
<ul>
<li>Prepare and provide product certifications, technical data sheets, material safety data sheets (MSDS), compliance documents, and other customer-required documentation, when needed.</li>
<li>Maintain shipment records, customer files, and operational documentation in accordance with the company's Document Retention Policy.</li>
<li>Ensure compliance with company policies, quality standards, and applicable regulatory requirements.</li>
<li>Support continuous improvement initiatives.</li></ul> 


Leadership &amp; Operational Support
<ul>
<li>Provide guidance and support to team members as needed.</li>
<li>Assist in maintaining efficient departmental operations and service standards.</li>
<li>Perform additional duties and responsibilities as assigned by the Customer Service Manager.</li>
</ul> 
Is this job for you? 
Educational Requirements:

Bachelor's Degree or equivalent qualification.
<div>
<div><div><div>Essential:</div></div><div> 
<div>
Experience in customer service, sales support, logistics, distribution or related commercial functions.</div></div><div> 
<div>
Strong understanding of customer order management and distribution processes.</div></div><div> 
<div>
Experience using ERP systems and Microsoft Office programs.</div> 
</div> 
</div></div> 
Job Reference: SAU00100</div>

Customer Service Representative

Wotek FZE

Company: Wotek - KSA.Industry: Industrial Laundry, Kitchen and BoilersPosition: Junior Technician (Laundry Equipment&rsquo;s)Experience: Minimum 2 years hands-on technical experienceDepartment: Service Department (Hotel &amp; Hospitality Engineering Division)Location: Kingdom of Saudi Arabia (regional travel required)About the role: The Junior Technician supports the service team in the maintenance and repair of laundry and hospitality equipment. This is a developing, hands-on role suited to a technically capable candidate who is eager to learn, assist senior technicians, and grow within the company.Key Responsibilities- Assist senior technicians and engineers with servicing, maintenance, and repair tasks.- Carry out basic diagnostics, part replacements, cleaning, and preventive maintenance under supervision.- Support equipment installation and commissioning.- Help maintain tools, spare parts, and service records.- Follow safety procedures and company standards on all sites.- Learn on the job and progressively take on more complex tasks.Qualifications &amp; Requirements- Minimum 2 years' hands-on technical experience in equipment service, electrical, mechanical, or a related field.- Basic technical knowledge of electrical and mechanical systems; exposure to laundry or kitchen equipment is a plus.- ITI / trade certificate / technical schooling preferred.- Willingness to learn and a genuine interest in building a career in field service.Skills &amp; Attributes- Practical, hands-on aptitude and good mechanical/electrical sense.- Eager to learn, reliable, and hardworking.- Good team player with a positive attitude.Language - Basic Arabic and/or English.Additional Requirements- Willing to be based in / relocate to Saudi Arabia.- Driving licence an advantage.Application Question(s):<ul><li>Have you done engineering in Mechanical or Electrical?</li><li>Do you have work experience in Laundry, Kitchen and Boilers equipment Industry?</li><li>Are you currently in KSA?</li></ul>Work Location: In person

Junior Technician (Laundry Equipment’s) - KSA

Explore 17+ Guest service agent in Jeddah this August. Find roles across top companies and apply now to boost your career.