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American University

<div><h2 class="jobSectionHeader"><b>Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
This position is available only to enrolled American University students.</b></h2><p></p><p><b>
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.</b></p><p><br>
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.</p><div><div><div><div><div><div><div><p><b>
Department:
</b></p></div></div></div></div></div></div></div><p></p>Student Affairs Administrative Support<p></p><p><b>
Time Type:
</b></p>Part time<p></p><p><b>
FLSA Status:</b></p>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Summary:</b></p><p></p><p>
The DSA Administrative Student Assistant provides administrative, communications, research, event, and project support to the Office of the Vice Provost for Student Affairs and other designated divisional units. The student assistant helps create a welcoming and student-centered first point of contact while supporting digital communications, visual design, presentations, research, data collection, events, and routine office operations.</p><p></p><p>
The student assistant must exercise sound judgment, maintain confidentiality, follow established protocols, and promptly refer urgent, complex, or highly sensitive matters to professional staff. The student assistant does not provide counseling, guidance, conduct determinations, or crisis intervention.</p><p></p><p><b>
Essential Functions:</b></p><p></p><p>
1.) Constituent and Office Support</p><ul><li><p>
Monitor routine inquiries received through telephone lines, and reception areas; respond when appropriate and route questions to the correct staff member or campus resource.</p></li><li><p>
Welcome students, families, faculty, staff, and visitors and provide accurate, courteous, and timely information about office services and procedures.</p></li><li><p>
Use established referral protocols to identify and immediately elevate urgent, sensitive, or complex concerns to professional staff.</p></li><li><p>
Support scheduling, document preparation, filing, scanning, copying, mail distribution, records organization, meeting agendas, notes, and routine follow-up.</p></li><li><p>
Help maintain an organized, professional, inclusive, and accessible office environment, including shared spaces, supplies, and digital resources.</p></li></ul><p></p><p>
2.) Communications, Graphic Design, and Digital Engagement</p><ul><li><p>
Create and edit flyers, digital graphics, signage, handouts, newsletters, and promotional materials using Canva, Adobe Creative Suite, or other approved tools.</p></li><li><p>
Develop polished PowerPoint presentations, briefing materials, reports, templates, infographics, and other visual communications for divisional leaders and staff.</p></li><li><p>
Draft, proofread, and edit email, website, newsletter, presentation, and social media content in alignment with university brand and accessibility standards.</p></li></ul><p></p><p>
3.) Research, Data, and Special Projects</p><ul><li><p>
Conduct background research, benchmarking, and environmental scans related to student affairs programs, policies, trends, and peer-institution practices.</p></li><li><p>
Summarize findings in concise research briefs, comparison tables, annotated resource lists, and presentation materials.</p></li></ul><p>
Collect, enter, organize, and verify program, participation, and assessment data.</p><ul><li><p>
Support divisional initiatives and time-limited projects by maintaining project files, tracking action items, monitoring deadlines, and following up on assigned deliverables.</p></li></ul><p></p><p>
4.) Events, Meetings, and Student Engagement</p><ul><li><p>
Assist with planning and coordinating meetings, programs, trainings, outreach activities, and divisional events.</p></li><li><p>
Support logistics including room reservations, calendars, registration forms, attendee lists, agendas, materials, signage, catering, technology, and post-event follow-up.</p></li><li><p>
Represent the Division of Student Affairs at information tables, campus programs, and other outreach opportunities.</p></li></ul><p></p><p><b>
Position Type/Expected Hours of Work:</b></p><ul><li><p>
Part-time.</p></li><li><p>
10 hours per week.</p></li></ul><p></p><p><b>
Salary Range:</b></p><ul><li><p>
$18.40 per hour.</p></li></ul><p></p><p><b>
Required Education and Experience:</b></p><ul><li><p>
High school diploma or equivalent.</p></li><li><p>
Active part-time or full-time enrollment as an undergraduate or graduate student at American University.</p></li><li><p>
Current Federal Work-Study award and continued eligibility throughout the employment period.</p></li><li><p>
Strong written, verbal, interpersonal, and customer-service skills.</p></li><li><p>
Demonstrated organization, attention to detail, reliability, and ability to manage multiple assignments and deadlines.</p></li><li><p>
Proficiency with Microsoft 365, including Word, Excel, PowerPoint, Outlook, calendars, and shared documents.</p></li><li><p>
Ability to work independently and collaboratively, seek guidance when needed, respond professionally to feedback, and maintain regular communication with the supervisor.</p></li><li><p>
Ability to exercise discretion, maintain confidentiality, and serve a diverse community with professionalism, respect, cultural awareness, and an inclusive approach.</p></li></ul><p></p><p><b>
Preferred Education and Experience:</b></p><ul><li><p>
Experience with graphic design or visual content creation using Canva, Adobe Creative Suite, or comparable tools.</p></li><li><p>
Experience creating PowerPoint presentations, reports, infographics, or data visualizations.</p></li><li><p>
Experience conducting research, preparing summaries, using spreadsheets, administering surveys, or supporting assessment projects.</p></li><li><p>
Prior experience in a university office, student organization, customer-service role, communications setting, or event-planning environment.</p></li><li><p>
Knowledge of American University resources and the student experience.</p></li><li><p>
FERPA or other confidentiality training, or willingness to complete required training upon hire.</p></li></ul><p></p><p><b>
Additional Eligibility Qualifications:</b></p><ul><li><p>
Part-time position during the full academic year, generally 8&ndash;10 hours per week.</p></li><li><p>
Work is primarily scheduled Monday through Friday between 8:00 a.m. and 5:00 p.m.; occasional evening or weekend support may be requested for programs or events with advance notice.</p></li><li><p>
The student employee must submit a current class schedule at the beginning of each fall and spring semester and maintain an agreed-upon work schedule.</p></li><li><p>
Continuation in the position is contingent upon satisfactory performance, continued student status, Federal Work-Study eligibility, and compliance with university policies and required training.</p></li><li><p>
Other duties may be assigned when they are consistent with the purpose and level of the position.</p></li></ul><p></p><p><b>
Other Details</b></p><ul><li><p><b>
This position is available only to enrolled American University students.</b></p></li><li><p>
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></li><li><p>
American University is an E-Verify employer.</p></li><li><p>
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.</p></li></ul><p></p><p><b><br>
Current American University Employees</b></p><p>
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.</p><p></p><p><b><br>
Contact Us</b></p><p>
For more information or assistance with the American University careers site, email theworkline@american.edu.</p><p></p><p><i><br>
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual&rsquo;s genetic information or any other bases under federal or local laws (collectively &quot;Protected Bases&quot;) in its programs and activities.</i></p></div>

DSA Administrative Assistant (Student) (FWS)

<div><h2 class="jobSectionHeader"><b>Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
This position is available only to enrolled American University students.</b></h2><p></p><p><b>
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.</b></p><p><br>
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.</p><div><div><div><div><div><div><div><p><b>
Department:
</b></p></div></div></div></div></div></div></div><p></p>Kogod School of Business<p></p><p><b>
Time Type:
</b></p>Part time<p></p><p><b>
FLSA Status:</b></p>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p>
 <b>Summary:</b></p><p></p><p>
In this position, you will work closely with a professor to contribute to both teaching and/or research activities. The ideal candidate should have a strong academic background, excellent communication skills, and a passion for education and research.</p><p></p><p><b>
Essential Functions:</b></p><ul><li><p>
Assist in the preparation of course materials, including lecture notes, assignments, and exams.</p></li><li><p>
Conduct tutorials, workshops, or lab sessions to support student learning.</p></li><li><p>
Provide guidance and support to students on course-related inquiries.</p></li><li><p>
Evaluate and grade assignments, exams, and other assessments.</p></li><li><p>
Provide constructive feedback to students to enhance their understanding and performance.</p></li><li><p>
Maintain accurate records of student grades and attendance.</p></li><li><p>
Collaborate with the professor on ongoing research projects.</p></li><li><p>
Conduct literature reviews and assist in data collection and analysis.</p></li><li><p>
Contribute to the preparation of research publications and presentations.</p></li><li><p>
Assist in organizing and coordinating academic events, seminars, or workshops.</p></li></ul><p></p><p><b>
Position Type/Expected Hours of Work:</b></p><ul><li><p>
Part-time.</p></li><li><p>
10 hours per week.</p></li></ul><p></p><p><b>
Salary Range:</b></p><ul><li><p>
$18.40 per hour.</p></li></ul><p></p><p><b>
Required Education and Experience:</b></p><ul><li><p>
Good academic standing with a strong GPA.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Ability to convey complex concepts in a clear and understandable manner.</p></li><li><p>
Familiarity with research methodologies, data analysis, and literature review.</p></li><li><p>
Strong interpersonal skills for interacting with students, faculty, and staff.</p></li><li><p>
Effective organizational and time management skills.</p></li><li><p>
Ability to handle multiple tasks and deadlines simultaneously.</p></li></ul><p></p><p><b>
Preferred Education and Experience:</b></p><ul><li><p>
Previous research experience is an asset.</p></li></ul><p></p><p><b>
Other Details</b></p><ul><li><p><b>
This position is available only to enrolled American University students.</b></p></li><li><p>
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></li><li><p>
American University is an E-Verify employer.</p></li><li><p>
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.</p></li></ul><p></p><p><b><br>
Current American University Employees</b></p><p>
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.</p><p></p><p><b><br>
Contact Us</b></p><p>
For more information or assistance with the American University careers site, email theworkline@american.edu.</p><p></p><p><i><br>
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual&rsquo;s genetic information or any other bases under federal or local laws (collectively &quot;Protected Bases&quot;) in its programs and activities.</i></p></div>

Teaching/Research Assistant (Student)

<div><h2 class="jobSectionHeader"><b>Work Where You Learn: Build Experience, Grow Skills, and Contribute to Your University Community.</b></h2><h2 class="jobSectionHeader"><b>
</b></h2><h2 class="jobSectionHeader"><b>
This position is available only to enrolled American University students.</b></h2><p></p><p><b>
Most student positions at American University are eligible to use Federal Work Study (FWS) awards, with a few exceptions. FWS funds cannot be applied to janitorial, construction, partisan or sectarian positions. For information or questions regarding FWS funds, please contact American University's Office of Financial Aid.</b></p><p><br>
Important guidance for current American University employees: American University current employees, including those employed in student positions, must apply through their employee Workday account. If you are a current employee at American University, please log into your employee Workday account and select the Find Jobs report which will take you to our internal career listings. Applying outside of your employee Workday account may cause delays in a hire process.</p><div><div><div><div><div><div><div><p><b>
Department:
</b></p></div></div></div></div></div></div></div><p></p>Kogod School of Business<p></p><p><b>
Time Type:
</b></p>Part time<p></p><p><b>
FLSA Status:</b></p>
Non-Exempt<p></p><div><div><div><div><div><div><div><p><b>
Job Description:</b></p></div></div></div></div></div></div></div><p><b>
Summary:</b></p><p></p><p>
The ideal undergraduate candidate should have a strong academic background, excellent communication skills, and a passion for education and research.</p><p></p><p><b>
Essential Functions:</b></p><p></p><p>
1.) Teaching Assistance</p><ul><li><p>
Assist in the preparation of course materials, including lecture notes, assignments, and exams.</p></li><li><p>
Conduct tutorials, workshops, or lab sessions to support student learning.</p></li><li><p>
Provide guidance and support to students on course-related inquiries.</p></li></ul><p></p><p>
2.) Grading</p><ul><li><p>
Evaluate and grade assignments, exams, and other assessments.</p></li><li><p>
Provide constructive feedback to students to enhance their understanding and performance.</p></li><li><p>
Maintain accurate records of student grades and attendance.</p></li></ul><p></p><p>
3.) Research Assistance</p><ul><li><p>
Collaborate with the professor on ongoing research projects.</p></li><li><p>
Conduct literature reviews and assist in data collection and analysis.</p></li><li><p>
Contribute to the preparation of research publications and presentations.</p></li></ul><p></p><p>
4.) Administrative Tasks</p><ul><li><p>
Assist in organizing and coordinating academic events, seminars, or workshops.</p></li></ul><p></p><p><b>
Position Type/Expected Hours of Work:</b></p><ul><li><p>
Part-time.</p></li><li><p>
5 hours per week.</p></li></ul><p></p><p><b>
Salary Range:</b></p><ul><li><p>
$18.40 per hour.</p></li></ul><p></p><p><b>
Required Education and Experience:</b></p><ul><li><p>
Good academic standing with a strong GPA.</p></li><li><p>
Excellent written and verbal communication skills.</p></li><li><p>
Ability to convey complex concepts in a clear and understandable manner.</p></li><li><p>
Familiarity with research methodologies, data analysis, and literature review.</p></li><li><p>
Strong interpersonal skills for interacting with students, faculty, and staff.</p></li><li><p>
Effective organizational and time management skills.</p></li><li><p>
Ability to handle multiple tasks and deadlines simultaneously.</p></li></ul><p></p><p><b>
Preferred Education and Experience:</b></p><ul><li><p>
Previous research experience is an asset.</p></li></ul><p></p><p><b>
Other Details</b></p><ul><li><p><b>
This position is available only to enrolled American University students.</b></p></li><li><p>
Please note this job announcement is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</p></li><li><p>
American University is an E-Verify employer.</p></li><li><p>
Visit https://www.american.edu/hr/ for additional information about American University employment and benefits.</p></li></ul><p></p><p><b><br>
Current American University Employees</b></p><p>
American University current employees (including those employed in student positions) must apply through their employee Workday account. If you are a current employee at American University, please log into Workday and select the Find Jobs report which will take you to our internal career listings.</p><p></p><p><b><br>
Contact Us</b></p><p>
For more information or assistance with the American University careers site, email theworkline@american.edu.</p><p></p><p><i><br>
American University is an equal opportunity, affirmative action institution that operates in compliance with applicable laws and regulations. The university does not discriminate on the basis of race, color, national origin, religion, sex (including pregnancy), age, sexual orientation, disability, marital status, personal appearance, gender identity and expression, family responsibilities, political affiliation, source of income, veteran status, an individual&rsquo;s genetic information or any other bases under federal or local laws (collectively &quot;Protected Bases&quot;) in its programs and activities.</i></p></div>

Research/Teaching Assistant (Student)

OBXtek Inc.

<div>Responsibilities:
<div>
OBXtek is staffing a <b>Tier 2 After Hours Technical Support</b> function for the <b>United States Department of Agriculture (USDA) Client Experience Center (CEC)</b>. The <b>Tier 2 IT Support Specialist</b> serves as a critical escalation point between the USDA's National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. This is a fully remote, after-hours position; support is delivered remotely, outside of standard business hours, with the flexibility to respond to fluctuating ticket volumes and special projects. The Specialist works independently with minimal supervision.</div><p></p><p><b><br>
Work Schedule &amp; Remote Requirements</b></p><p>
This is a fully remote, after-hours position. After Hours staff will have a schedule made up of one or two shifts.</p><p></p><p><br>
Shifts:</p><ul><li><b>
Evening </b>shift<b>: </b>4:30 PM &ndash; 1:00 AM.</li><li><b>
Overnight </b>shift<b>: </b>12:00 AM &ndash; 8:30 AM.</li><li><b>
Day </b>shift<b>: </b>8:00 AM &ndash; 4:30 PM.</li></ul><div></div><div><br>
Schedules:</div><ul><li><b>
Schedule 1: </b>5 overnight shifts</li><li><b>
Schedule 2: </b>Saturday and Sunday day shifts and 3 evening shifts</li><li><b>
Schedule 3:</b> 2 overnight shifts and 3 evening shifts</li></ul><p></p><p><br>
Assignments:</p><ul><li>
Assigned shifts will remain as static as possible. But shifts may be adjusted for operational purposes. The team provides coverage seven days every week.</li><li>
Staff will work on Federal holidays that fall within the scheduled work shift.</li><li>
Availability to work the assigned schedule.</li></ul><div></div><div><b><br>
Additional Requirements:</b></div><ul><li>
Reliable high-speed internet connection and a secure, distraction-free home workspace are required.</li><li>
Ability to work independently with minimal supervision during evening, overnight, and weekend periods.</li><li>
Government-furnished equipment must be maintained and secured in accordance with USDA policy.</li></ul><p></p><p><b><br>
Responsibilities</b></p><p></p><p><b><br>
Incident Response &amp; Resolution</b></p><ul><li>
Respond to escalated tickets from Tier 1 via either the Remedy or ServiceNow ticketing systems.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, Azure Virtual Desktop, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div></div><p><b><br>
Technical Support &amp; Troubleshooting</b></p><ul><li>
Provide remote support for hardware and software issues.</li><li>
Perform software installations, remote reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><p></p><p><b><br>
Account &amp; Asset Management</b></p><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Coordinate remote deployment, shipping, and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><p></p><p><b><br>
Customer Service &amp; Communication</b></p><ul><li>
Deliver high-quality support via phone, email, chat, and remote-access tools.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><p></p><p><b><br>
Flexible &amp; Adaptive Support</b></p><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability throughout the assigned after-hours shift to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><p></p><p><b><br>
Additional Duties</b></p><ul><li>
Remotely diagnose and resolve PC and network hardware/software issues,</li><li>
Coordinate local hands-on support or device shipment when physical repair is required.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Support remote PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul><p></p><div><br>
is staffing for a <b>Tier 2 Advanced Problem Resolution (APR) IT Support Specialist</b>. This role serves as a critical escalation point between the USDA&rsquo;s National Tier 1 Service Desk and advanced Tier 3 support teams. This role provides in-depth technical support for hardware, software, networking, and account-related issues, ensuring timely resolution and exceptional customer service. Support is delivered onsite, including the walk-in facility, with flexibility to respond to fluctuating ticket volumes and special projects.</div><div></div><div><b><br>
Key Responsibilities:</b></div><div><b>
Incident Response &amp; Resolution</b></div><ul><li>
Respond to escalated tickets from Tier 1 via the Remedy ticketing system.</li><li>
Diagnose, troubleshoot and resolve issues related to VPN connectivity, password resets, and USDA-approved desktop software.</li><li>
Fulfill incidents, change requests, and work orders with a focus on timely resolution to ensure meeting performance metrics and customer satisfaction.</li></ul><div><b>
Technical Support &amp; Troubleshooting</b></div><ul><li>
While onsite, provide deskside and remote support for hardware/software issues.</li><li>
Perform software installations, reimaging, and configuration of USDA-standard systems.</li><li>
Support operating system upgrades, patch management, and deployments.</li><li>
Troubleshoot and support telecommunications equipment (VTC, VoIP, WITS).</li><li>
Resolve issues with printers, peripherals, and network connectivity.</li></ul><div><b>
Account &amp; Asset Management</b></div><ul><li>
Assist with user account provisioning, password resets, and WHfB support.</li><li>
Manage deployment and tracking of loaner devices and other hardware assets.</li><li>
Maintain inventory accuracy through asset and configuration management practices.</li></ul><div><b>
Customer Service &amp; Communication</b></div><ul><li>
Deliver high-quality support via phone, email, remote tools, and in-person at USDA walk-in facility or deskside.</li><li>
Communicate technical solutions clearly to non-technical customers.</li><li>
Provide support to senior-level government executives, including the Office of the Secretary and Under Secretaries.</li></ul><div><b>
Flexible &amp; Adaptive Support</b></div><ul><li>
Respond to fluctuating ticket volumes and assist with special IT projects.</li><li>
Maintain availability during core business hours to ensure consistent coverage.</li><li>
Redirect tickets appropriately as a personal queue manager and provide oversight for timely resolution.</li></ul><div><b>
Advanced Problem Resolution (APR) Duties</b></div><ul><li>
Perform root cause analysis (RCA) and document findings</li><li>
Troubleshoot using logs, system tools, and configuration analysis as needed</li><li>
Identify patters in recurring incidents and recommend corrective actions</li><li>
Determine when escalation to Tier 3 is required</li></ul><div><b>
Additional Duties</b></div><ul><li>
Provide support for over 11,000 USDA employees.</li><li>
Generate weekly and monthly reports with data and trend analysis.</li><li>
Train, coach, and mentor Tier 1 service desk agents through ticket audits.</li><li>
Analyze customer feedback and develop strategies for service improvement.</li><li>
Maintain and repair PCs and network hardware/software.</li><li>
Provide advanced support for Microsoft Outlook, Teams, and Office 365.</li><li>
Support Linc-Pass (PIV Card) certificate association and wireless broadband connectivity.</li><li>
Conduct PC refresh and migration (e.g., Windows 10 to Windows 11).</li><li>
Offer end-user training on Microsoft Office 365 and SharePoint Online.</li></ul>
Qualifications:
<p><b>
Basic Qualifications</b></p><ul><li>
Associate's degree in Information Technology or a related field; if no Associate&rsquo;s degree in Information Technology or related field, one additional year of relevant technical support is required.</li><li>
2 years of relevant technical support or help desk experience 1 year of experience in hardware/software troubleshooting.</li><li>
1 year of experience with VPN, networking, and OS upgrades.</li><li>
1 year of experience in account management, remote imaging, and software deployment.</li><li>
1 year of experience with telecommunications systems (VTC, VoIP, WITS).</li><li>
1 year of experience with asset/configuration management.</li><li>
US Citizen with the ability to pass a comprehensive background check and maintain a favorable Public Trust background status.</li></ul><p></p><p><b><br>
Preferred Qualifications</b></p><ul><li>
3 years of relevant technical support or help desk experience</li><li>
Prior experience in federal IT environments, especially USDA.</li><li>
Proficiency with Remedy or similar ticketing systems.</li><li>
Experience supporting printers, peripherals, and networking hardware.</li><li>
Advanced troubleshooting for Microsoft Teams and Outlook.</li><li>
Familiarity with Active Directory and domain-level user rights administration.</li><li>
Excellent customer service and communication skills.</li><li>
ITIL Foundation (v4) certification desired but not required.</li><li>
Relevant industry certifications are a plus (e.g., CompTIA A+, Network+, or Security+; HDI Support Center Analyst; Microsoft 365 Certified).</li><li>
Must have the ability to obtain and maintain a favorable Public Trust background status.</li></ul>
Security Clearance: Public Trust Company Information:
<div>
Headquartered in McLean, Virginia and founded in 2009, OBXtek is a growing leader in the government contracting field. Our mission is <b><i>Our People&hellip;Our Reputation.</i></b> Our people are trained professionals who enhance our customers&rsquo; knowledge and innovation using technology, collaboration, and education.</div><div></div><div><br>
We offer a robust suite of benefits including comprehensive medical, dental and vision plans, Flexible Spending Accounts, matching 401K, paid time off, tuition reimbursement program and much more.</div><div></div><div><br>
OBXtek pairs lessons learned across disciplines with best practices and industry standard quality practices such as CMMC Level-2, CMMI-Dev Level III, ITIL, 6Sigma, PMI, and ISO. Our rapid growth has been recognized by INC500, the Washington Business Journal, and Washington Technology magazine.</div><div></div><div><b><br>
OBXtek is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, age, national origin, gender identity, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.</b><br>
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Tier 2 APR After Hours Support

Library Of Congress

Supervisory Librarian (Head, European Reading Room)

Specified Systems Inc.

<p>Specified Systems is seeking a <b>full-time or part-time</b> driver/material handler.</p><p><b>What You&rsquo;ll Do</b></p><ul><li>Safely load and unload glass, aluminum, and related materials</li><li>Drive company pickup trucks, rack trucks with trailers, and small flatbed trailers</li><li>Complete local and regional day routes&mdash;you&rsquo;ll be home every day</li><li>Handle glass, aluminum, and related materials throughout the warehouse</li><li>Assist with general facility and grounds upkeep</li><li>Support the production line as needed, including rubber cutting and basic window assembly</li></ul><p><b>What We&rsquo;re Looking For</b></p><ul><li>A team-oriented attitude and strong work ethic</li><li>Ability to read labels and stay organized</li><li>Valid driver&rsquo;s license</li><li>Comfortable with physical work, including lifting up to 50 lbs. (with occasional heavier lifts)</li></ul><p><b>Schedule</b></p><ul><li>Monday&ndash;Friday</li><li>Occasional overtime available</li><li>Start times may vary slightly depending on delivery locations</li><li>Part-time schedules also available</li></ul><p><b>Pay &amp; Benefits</b></p><ul><li>Pay is commensurate with experience</li><li>Full-time employees are eligible for:</li><li>401(k) with company matching</li><li>Health, dental, vision, and life insurance</li><li>Paid time off</li></ul><p><b>Additional Details</b></p><ul><li>Must have a valid drivers license</li><li>Must be able to pass a drug test</li><li>Job types: Full-time and Part-time</li></ul><p>If you&rsquo;re looking for dependable hours, competitive pay, and a role where your work truly matters, we&rsquo;d love to hear from you.</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Driver/Material Handler

Smithsonian Institution

Assistant Security Manager

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