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passenger service lead

Alliance Ground International

<div>Job Description:
Are you a detail-oriented problem solver who focuses on outstanding customer service? Then let your career take off with Alliance Ground International (AGI) as a Passenger Service Lead!
AGI is an aviation services company operating in more than 50 cities across North America. We employ over 3,000 people servicing nearly 200 airline customers every day! Our aviation roots span 45 years and our strong reputation in ground services and hospitality are the foundation of our success. We are committed to providing the highest level of quality service and continuing our track record of outstanding safety. As we continue to grow, we are looking for only the best in the industry.
Job Responsibilities:
Be actively involved with all passenger service duties in your area (checking in passengers, luggage, communicating with passengers, and coordinating ticket counter activities with vendors, flight, and ground handling teams)
Delegate passenger service duties in your assigned area (either a gate or ticket counter)
Serve as point person to address passenger concerns and questions and make PA announcements to update passengers on flight statuses as neededMaintain gate security to ensure only properly ticketed passengers access the jetwayBe responsible for conducting on-the-job training and coaching for new team membersObserve and enforce all ATS and airline safety regulations and company policiesQualifications:Demonstrate strong communication skills to interact professionally with passengers, team members, and station leadershipDemonstrate proficient computer skillsBe at least 18 years of age and possess a high school diploma, GED or work experience equivalentPossess a valid driver&rsquo;s license with a clean driving record (only required for some airports)Be able to pass a drug screen and obtain airport security clearance which includes an extensive 10-year employment, criminal record and residence background checkIf you are applying at the following locations: San Francisco (SFO), proof that you are fully vaccinated against COVID-19 with a vaccine recognized by the CDC is required for employment.Physical Requirements:Lift up to 70 pounds (32 kg) on a regular basisStand, lift, bend, push and pull on a frequent basis and for extended periodsWork around jet and machinery noisesAirlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays. The successful ATS team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!ATS employees should apply through ADPM/F Disabled and Vet Equal Opportunity Employer
$24.00 - $24.50 hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

<div>Job Description:<div>
Job Description:</div><div><div><div><div>
From check-in and bag drop, to boarding gates and arrivals, as a Passenger Service Supervisor you&rsquo;ll ensure our traveling customers are kept well-informed and are in the right place at the right time. Following safety, security, and airline-specific procedures, you&rsquo;ll put our customers - and their customers&rsquo; needs at the heart of everything our AGI Passenger Service Supervisors do. This is a customer-facing role with a goal to providing first-class customer service to each traveler we encounter. If you are friendly, outgoing focusing on outstanding customer service, then let your career take off with AGI as a Passenger Service Supervisor! 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job Responsibilities:<ul><li>
Direct and assist Passenger Service Agents and Leads on shift, assign duties as needed, and resolve escalated customer concerns.</li><li>
Make recommendations to management on staffing decisions, including hiring, discipline and termination.</li><li>
Ensure that new hire and refresher training is completed for all Passenger Service Agents and Leads.</li><li>
Provide exceptional customer service as per AGI and airline specific standards to ensure customer satisfaction at every step of their journey.
</li><li>Always ensure safety and security is never compromised.</li><li>
Handle customer interaction with class in an efficient, effective, and professional manner at the ticket counter and gate.</li><li>
Make and assist with reservations, preparation, and issuance of tickets and itineraries, computation of fares, issuance of refunds, baggage checking, and collection of excess baggage charges.</li><li>
Patiently and empathetically handle customer concerns and complaints regarding ticketing and baggage handling, perform lost and found activities, initiate tracing procedures for lost passenger baggage, process claims for damaged or lost baggage and personal articles, prepare and maintain required records and reports of lost and found activities.</li><li>
Knowledgeably answer inquiries regarding flight schedules, fares, and other questions as they arise, providing passengers with general travel information.</li><li>
Meet aircraft at gate or loading area, perform duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, check passenger tickets and documents for validity, and complete all necessary arrangements for accommodating passengers&rsquo; reservations, standbys, and their luggage.</li><li>
Determine flight close-out time and prepare, complete, and check various flight forms for accuracy and complete post-departure procedures.</li><li>
Responsible for all flight movement messages between the gate, ground handling team, flight crew, and airport vendors.</li><li>
Follow procedures for passengers with regards to the acceptance of Dangerous Goods.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Conduct work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
Must be able to lift/carry / push/pull and move items of 70 pounds and/or more regularly and repetitively lift weights of 40 to 50 pounds on raised surfaces.</li><li>
Must be able to stand for extended periods of time.</li><li>
Must be able to carry heavy items up and down jetway stairs.</li><li>
Must be alert to moving vehicles, equipment, or aircraft and must be able to use radio equipment.</li></ul>
Knowledge, Skills, and Abilities:
Leadership: Must be able to demonstrate the skills to encourage teams of agents and leads to complete shift tasks in a timely and professional manner.
Appearance: Must be willing to wear uniform and insignia as prescribed by AGI. Personal appearance and grooming must present a favorable corporate image.
Good communication skills: Passenger Service Supervisors must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, customers, and other ground crew to coordinate the movement of passengers and handling of equipment and baggage. Tolerate and answer repetitious questions from passengers in a friendly, outgoing manner. Ability to speak and be understood in giving directions/information to passengers verbally and/or via overhead announcement systems.
Computer skills: Passenger Service Supervisors are required to use computer systems daily.
Critical thinking skills: Agent may be called upon to troubleshoot issues to assist passengers with reservation issues, process excess baggage fees correctly, verify required visa documentation, etc.
Basic math skills: Must be able to process payment transactions for flight/seat upgrades, excess baggage fees, etc.
Time management skills: Passenger Service Supervisors must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment. Must report to work on a regular and timely basis.
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete SIDA training to obtain airport authority identification security.</li><li>
Preferred Qualifications - One+ year of relevant experience. Airline experience is preferred, and previous face-to-face customer service experience is also a plus.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!</div></div></div></div>
$27.00 - $27.50 hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

<div>Job Description:
Job Description:
Do you enjoy working outdoors in a fast-paced, safety-obsessed aviation environment? 
 
As a Ramp Agent, you will be essential in ensuring that flights run on time by providing efficient ground support services. 
 
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 
 
Job responsibilities:<ul><li>
Guide inbound/outbound airplanes to and from the gate.</li><li>
Transport, lift, load/unload, sort and transfer passenger baggage, cargo, and mail material in and out of aircraft bins, belt loader, or baggage carts in a safe manner.</li><li>
Safeguards customer baggage, air cargo, airmail from weather, loss, theft, damage and/or destruction.</li><li>
Clean aircraft passenger cabins between flights and stock aircraft with needed supplies.</li><li>
Operate heavy equipment such as pushback equipment and maintain visual contact with Wing Walkers to ensure the equipment is free of any danger.</li><li>
Operate and/or drive motorized equipment, such as belt loaders, air start units, lift trucks, push back tugs, bag cart, lavatory cart, and deicers; or manually push and pull push carts and containers. Operate equipment to move luggage and cargo, tow planes between gates, and refill water tanks and lavatories.</li><li>
Receive and record customer baggage, air freight, mail, and company materials as required.</li><li>
Pick up, deliver, and transport cargo and baggage to and from aircraft, which could include wheelchairs, strollers, live animals, and other vital property of passengers, and prepare records in connection with these responsibilities.</li><li>
Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required.</li><li>
Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.</li><li>
Complete all training when required by company, airport governing authority, or customer when required.</li><li>
Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.</li></ul>
Safety, Security and Compliance:
All AGI Team members have a responsibility and duty while at work to:<ul><li>
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.</li><li>
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.</li><li>
Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.</li><li>
Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.</li><li>
Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.</li><li>
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.</li><li>
Fully understand AGI Health &amp; Safety and Security policies.</li><li>
Attend training courses as may be required by AGI.</li></ul>
Physical Requirements:<ul><li>
This job requires physical stamina and strength &ndash; Ramp Agents must be able to lift / carry / push / pull and move items 70 pounds (32 kg) or more on a regular basis and repetitively lift items weighing 40 to 50 pounds on raised surfaces.</li><li>
Must be able to carry heavy items up and down narrow jetway stairs.</li><li>
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.</li><li>
Must be able to work in cramped or high places.</li><li>
Must be able to be alerted to moving vehicles or aircraft and use radio equipment to communicate with crew and airport authorities.</li><li>
Must be able to work outside in all types of weather, around jet and machinery noises.</li></ul>
Knowledge, Skills &amp; Abilities:<ul><li>
Good Communication Skills &ndash; Ramp Agents must be able to communicate information and instructions verbally and/or via radio equipment effectively in a professional manner with the flight crew, gate agents, and other ground crew to coordinate the movement and handling of planes, equipment, baggage, and cargo.</li><li>
Basic math skills: Ramp agents may be required to calculate weight and balance calculations for planes.</li><li>
Computer skills: Ramp agents may be required to use computer systems to track cargo and baggage.</li><li>
Problem-solving skills: Ramp agents may be called upon to troubleshoot issues during loading and unloading.</li><li>
Time management skills: Ramp agents must be able to manage their time effectively to complete tasks efficiently in a fast-paced environment.</li></ul> 
Qualifications:<ul><li>
Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.</li><li>
Possess a valid driver&rsquo;s license with a clean driving record.</li><li>
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.</li><li>
Must complete ramp and SIDA training to obtain airport authority identification security.</li><li>
If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.</li><li>
Preferred Qualifications - One+ year of relevant experience.</li></ul>
AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.
The successful AGI team member brings their &ldquo;A&rdquo; game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!
$22.04 - $23.00 hourly
Alliance Ground International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. AGI is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status.</div>

ramp agent

Hornblower Group

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group’s Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systems. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
 
Position Summary: 
The successful Account Manager will establish City Cruises as the venue of choice as a global leader in world class experiences. S/he will execute sales strategy as given by the Regional Director of Sales to ensure increase share of the market and optimize revenue growth in line with the company’s overall vision and strategy while meeting or exceeding revenue targets within the specific market segments assigned to the account manager.
 
Duties and Responsibilities: 
<ul>
<li>Develops a comprehensive knowledge of the client and market needs, supported by regularly visiting the clients and setting up face-to-face appointments.</li>
<li>Follows guidance of sales leadership and incorporates effective sales techniques, such as regularly hosting site tours aboard ships.</li>
<li>Generates leads, primarily by using high closing rate techniques such as client appointments and networking through current customers for lead generation.</li>
<li>Converts prospects to clients by using proven sales strategy as indicated above with the goal of winning the sale.</li>
<li>Regularly attend networking events and other in-person industry events to learn more about their market.</li>
<li>Identifies customer needs and uses in-depth product knowledge to prepare winning proposals.</li>
<li>Convincingly presents proposals in-person during site inspections and face to face meetings.</li>
<li>Handles objections and solves customer problems, through active listening techniques and by regularly consulting with sales leadership.</li>
<li>Establishes relationships with associations and business organizations (e.g. Convention &</li>
<li>Visitors Bureau) by regularly visiting these extensions of our sales team and gaining referrals in the process.</li>
</ul>
Administrative: 
<ul>
<li>Ability to effectively plan out a schedule for the week, with a focus on closing revenue and executing out of office sales activities including client visits, networking events, ship tours and boarding client events.</li>
<li>Balance a schedule that includes boarding clients and as necessary, cruising with high value clients.</li>
<li>Uses Salesforce (CRM software) to effectively plan and manage the activities in the assigned markets and to track productivity of these sales activities.</li>
<li>Uses Anchor (reservation software) to accurately book orders and to create curated proposals, with the goal of presenting said proposals in person, whether at a client’s location or on a ship tour.</li>
<li>Maintains proper personal organization; manages time well, sets appropriate work priorities, and maintains accurate records.</li>
<li>Works with the Sales Admin to collect payments; maintains accounts receivable within ageing guidelines.</li>
</ul>
Customer Service: 
<ul>
<li>Ensures prompt responses to client inquiries, with a goal of getting a quote to the client within 24 hours.</li>
<li>Ensure complete and accurate product details are communicated to the operations team to ensure proper execution of product promised.</li>
<li>Follows up with customer within 24 hours after the cruise to further develop the account, while thanking the client for their business, asking for a survey to be completed and if possible, obtaining referrals from the client.</li>
<li>Works with Regional Director of Sales to resolve all customer issues, while making sure that high priority issues are handled in-person.</li>
<li>Attending applicable meetings as designated or necessary.</li>
<li>Other duties as assigned by the Regional Director of Sales.</li>
</ul>
Requirements & Qualifications: 
<ul>
<li>A minimum of 2 years total sales experience consisting of at least 1-year outbound telephone sales experience.</li>
<li>Wedding Sales experience a requirement</li>
<li>Prefer Sales experiences with Social markets</li>
<li>Bachelor’s degree preferred in related field or related experience.</li>
<li>Prefer hospitality experience but not required.</li>
<li>Proficient with Microsoft office products as well as CRM software.</li>
<li>Analytical skills required to identify and exploit selling opportunities.</li>
<li>Sells primarily by telephone; must have excellent oral communication skills.</li>
<li>Proposal writing is required, must communicate effectively in written form.</li>
<li>Establish and maintain effective working relationships as required by job responsibility.</li>
<li>Must have the ability to persuade and influence people.</li>
<li>Must have proven leadership skills.</li>
<li>Must be able to listen effectively, assesses the situation, determine relevant issues, identify solutions, and gain consensus.</li>
</ul>
The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
 Our Mission: We create amazing experiences.
 Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.
 Our Operating Principles: CITY EXPERIENCES 12
 1. Foster diversity and inclusion.
 2. Practice conservation and environmental responsibility.
 3. Cultivate a safe and secure workplace.
 4. Be on time. Come prepared.
 5. Make data-driven, fact-based decisions.
 6. Be decisive with 80:100 solutions (80% right, 100% implementable)
 7. Expect to win – but compete as an underdog.
 8. Embrace innovation and reinvention.
 9. Listen and be responsive.
 10. Strive for efficiency and transparency without politics.
 11. Win as a team. Play your role.
 12. Work hard, have fun, celebrate success.
 Salary + Commission position
 The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.
 Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations.
 #citycruisesUS #Hornblower2 | Medium Priority
 
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
 EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

Sales - Account Manager

University Enterprises Inc

<div>The California Public Utilities Commission regulates privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies, in addition to authorizing video franchises. Our five Governor-appointed Commissioners, as well as our staff, are dedicated to ensuring that consumers have safe, reliable utility service at reasonable rates, protecting against fraud, and promoting the health of California&rsquo;s economy. 
To learn more visit www.cpuc.ca.gov .</div>
 <div>The California Public Utilities Commission (CPUC) is seeking to hire a Summer Graduate Student Assistant in the Office of Commissioner Baker. The role provides a challenging internship opportunity and experience in state service, with a focus on energy policy and programs. The student assistant will closely coordinate with the Commissioner&rsquo;s staff and directly work with the Commissioner.</div>
 <div><div><div><div><div>Conditions of Employment 
</div><div>This is a part-time, temporary, non-benefited, student position. Employment in all positions with University Enterprises, Inc. is dependent upon the mutual consent of University Enterprises, Inc. and the employee. This means that either University Enterprises, Inc. or the employee can, at any time, terminate the employment relationship at will, with or without cause. 
Depending on the type of position you are applying for, a pre-employment background check consisting of one or more of the following may be conducted: employment history, professional references, criminal check: educational verification (degree, license, or official transcript) or DMV clearance. Applicants will be required to pass required pre-employment checks to the satisfaction of University Enterprises, Inc. (UEI) and the hiring Agency or Department. 
UEI does not allow students to hold more than one UEI Job at a time, or work in more than one account per pay period. UEI employees who are considering leaving their current UEI Student assistant position for a different UEI student assistant position should inform their supervisor in writing and provide at least a week&rsquo;s notice. 
UEI is not a multi-state employer. UEI only employs candidates who live and work in the state of California. If selected for the position you must reside in California and all work must be performed in the state of California throughout the course of employment. 
</div></div> 
<div><div>Prerequisites 
</div><div>Must be a graduate student attending classes during the regular term (fall, spring, and winter, if applicable), at one of the accredited colleges or universities on our affiliation list. 
 
 
To view our current affiliation list please paste the following URL into your browser: http://www.calinterns.org/wp-content/uploads/Affiliation_List.pdf 
 
Students must be enrolled at a minimum in six-semester units or nine-quarter units for undergraduate students; four-semester units or six-quarter units for graduate students. 
Students declared major must match the major(s) listed in the job posting. 
</div></div> 
<div><div>Majors/Fields of Study 
</div><div>Law, Public Policy &amp; Administration, or Related Field of Study. 
</div></div> 
<div><div>Work Schedule 
</div><div>Flexible workdays and work hours, Monday &ndash; Friday, between 8 AM &ndash; 5 PM. Final work schedule to be determined by supervisor. 
</div></div> 
<div><div>Additional Work Schedule 
</div><div>Up to 40 hours per week over 10 weeks in Summer 2026 
 </div></div> 
<div><div>Compensation 
</div><div>$22.75 to 27.75 per hour. 
</div></div> 
<div><div>M inimum Qualifications 
</div><div><ul><li>Must complete each term with minimum unit requirements for Undergraduate and Graduate student classifications. Proof will be collected at the end of each Spring and Fall term.
</li><li>Successfully completing at least one full year at an accredited law or graduate school by the time the internship starts.
</li><li>Ability to write clearly and concisely.
</li><li>Strong written and oral communication skills.
</li><li>Proficient with Microsoft Office suite.
</li><li>Ability to work independently, as well as in teams.
</li><li>Ability to maintain cooperative work relationships.
</li><li>Prompt and reliable.
</li><li>Experience with policy and/or legal analysis, including through application of quantitative and statistical methods.
</li>Demonstrated experience working independently in a fast-paced environment. 
<li>
</li></ul></div></div> 
<div><div>Preferred Qualifications 
</div><div>Individuals who are, or have been, a dependent child in foster care, a homeless youth, or a formerly incarcerated youth as defined by Government Code section 18220 are encouraged to apply and will be given priority. Please note that prior to appointment, individuals claiming preference under one of these categories will be required to furnish documentation establishing their eligibility. 
<ul><li>
</li></ul></div></div> 
<div><div>Duties and Responsibilities 
</div><div>Under supervision of Commissioner Baker's staff and in a trainee capacity, the graduate student assistant duties include but are not limited to:
<ul><li>Conduct legal and legislative research.
</li><li>Help review Administrative Law Judge rulings, resolutions, and Commission decisions.
</li><li>Meet with Commissioner Baker&rsquo;s office, administrative law judges, attorneys, and staff to discuss various Commission proceedings or matters of interest to the Commission.
</li>Other similar legal tasks. 
<li>
</li></ul></div></div> 
<div><div>Physical Requirements 
</div><div>Sit for extended periods; frequently stand and walk; manual dexterity and hand-eye coordination; corrected hearing and vision to normal range; verbal communication; use of office equipment including computer workstations, telephones, calculators, copiers, printers, and scanners with or without reasonable accommodation. 
</div></div> 
<div><div>Working Conditions 
</div><div>Work is performed in a hybrid environment. 
Students/Employees will be required to work according to the current UEI remote workplace policy and sign a UEI Work from Home Agreement. The decision to permit an employee to work from home is at the discretion of the supervisor or employer and may, at any time and with or without cause, unilaterally terminate the option to work from home. 
</div></div> 
<div><div>Application Instructions 
</div><div>Please complete all fields of the employment application. Include your educational history in the &ldquo;Educational Experience&rdquo; section and any employment history in the &ldquo;Employment Experience&rdquo; section of our application. 
Apply by: March 30, 2026</div></div></div></div></div>

Graduate Student Assistant - Summer 2026 - Hybrid (San Francisco, CA)

Airport Minority Advisory Council

<div>DO NOT APPLY HERE! PLEASE USE THE LINK TO APPLY
APPLY HERE- https://careers.sf.gov/role/?id=3743990011993687&amp;trid=d3f90716-0dde-4424-b5f0-f412773ae5a8 

 Department: San Francisco International Airport 
Job class: 5293-Planner IV 
Salary range: $152,646.00 - $185,432.00 
Role type: Permanent Civil Service What does this mean? 
Hours: Full-time 
Exam type: Position Based Test 
Rule: Rule of 10 
List type: Combined Promotive and Entrance<h4 class="jobSectionHeader">
About:</h4> 
This is a Position-Based Test conducted in accordance with CSC Rule 111A.<ul><li>
Application Opening: Thursday, March 5, 2026</li><li>
Application Deadline: Apply immediately. Please be advised that interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Wednesday, March 18, 2026.</li><li>
Compensation Range: $152,646 - $185,432 Annually</li><li>
Recruitment ID: PBT-5293-162961</li></ul>
San Francisco International Airport (SFO) is a world-class, award-winning airport that served more than 54 million guests in Fiscal Year 2025. SFO offers non-stop flights to 60+ international cities on over 40 international carriers. The Bay Area's largest airport also connects non-stop with 80+ U.S. cities on 10 domestic airlines.
As an enterprise department of the City &amp; County of San Francisco, SFO has a workforce of approximately 1,900 City employees. In Fiscal Year 2021, SFO generated more than 28,000 direct jobs and $6.1B in business activity.
SFO is more than an airport- we are a dynamic organization where employees collaborate with a wide range of stakeholders to support global travel, economic development, and public service. We are recognized as a leader in safety, environmental sustainability, and forward-thinking infrastructure, and continue to be at the forefront of transforming the travel experience.
Our Vision, Mission, and Core Values shape our culture and operations as we continue to build a supportive, purpose-driven workplace where all employees can thrive. Our mission is to deliver an airport experience where people and our planet come first.
Learn more about careers at SFO at flysfo.com, and follow us on Facebook, Instagram, YouTube, LinkedIn, Bluesky and Threads.<h4 class="jobSectionHeader">
Role description</h4>
The San Francisco International Airport (SFO) is hiring a Planner IV. Are you an experienced Planner with a passion for aviation? Do you have three (3) years of recent and verifiable experience with Federal Aviation Administration rules and regulations; orders; advisory circulars; and implementation requirements? Are you a team leader that enjoys managing tasks and assignments, and preparing complex aviation planning studies, reports, and briefings?
If so, SFO is searching for an outstanding candidate with a baccalaureate degree from an accredited college or university; AND with six (6) years of experience in city, urban, and/or regional planning, and/or related planning environment (such as transportation planning, environmental planning, architecture or urban design); AND three (3) years of experience working in an airport/aviation environment to join SFO's Airport Planning and Environmental Affairs (PEA) as a Senior Airport Planner &ndash; (Planner IV). See official job description for further details. Apply today!
Under general direction from the Director of Planning and Environmental Affairs, the Planner IV as a Senior Airport Planner, will manage tasks and assignments performed by Planner IIIs, Planner IIs and interns in the Airport Planning and Environmental Affairs (PEA), and the preparation of complex aviation planning studies, reports, and briefings in the areas delineated below. This position performs other additional related duties as assigned.
The essential duties and responsibilities of this position include:<ul><li>
Assists with PEA's overall programs and functions, including development of project and contract budget, scopes, and schedules, and implementation of the division's strategic plan goals. Manages professional services procurement processes and associated contract scopes, schedules, and project/task budgets.</li><li>
Manages and directs major and complex planning and programming studies to advance Airport goals and objectives, and manage tasks and assignments performed by other staff Planners, administrative support staff, and technical consultants.</li><li>
Evaluates techniques to optimize Airport facilities to make more efficient use of Airport airside and landside resources and better program facility development to meet forecast demand. Such airport planning and programming studies includes passenger terminal planning, airfield and airspace capacity planning (including technology-related enhancements and demand management techniques), facility development and programming, aviation activity forecasting, and ground transportation. Airport planning studies must be prepared according to Federal Aviation Administration (FAA) orders and advisory circulars, and aviation industry trends.</li><li>
Drafts and/or reviews specialized studies relating to airport planning and/or development programming; analyzes large amounts of data to draw conclusions upon which policies and decisions may be based and recommendations founded by the airport, including in the areas of facility planning, capacity and slot policy, and lease and use agreement strategy.</li><li>
Addresses community, business and other groups to explain importance of maintaining airport land use compatibility in the airport environs, according to federal and state laws; promotes positive public relations to advance airport strategic goals and objectives; helps identify feasible solutions to issues; and represents and serves as liaison to outside agencies and communities, including but not limited to the FAA, local municipalities, and airlines/pilots.</li><li>
Reviews and analyzes market, financial, political feasibility of the Airport's capital improvements, development programs/projects and operation and maintenance activities. Prepares technical studies to assess the best use of Airport property, real estate assets and infrastructure/facilities.</li><li>
Manages the preparation of airport development plans, the Airport Layout Plan sets, aviation activity forecasts and other planning documents according to Federal Aviation Administration orders and advisory circulars. Prepares briefings on airport planning and programming projects for Airport leadership, internal staff, and external stakeholders.</li><li>
Interprets and explains legal, technical and procedural aspects of airport planning and associated FAA rules and regulations to stakeholders; prepares technical reports, correspondence, and presentations.</li><li>
Performs other duties as assigned.</li></ul>
Nature of Work
Requires extensive computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform strategic and planning affairs analysis, analyze, manipulate, and generate reports; ability to work effectively with managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.<h4 class="jobSectionHeader">
How to qualify</h4>
1. Education: 
Possession of a baccalaureate degree from an accredited college or university; AND
2. Experience: 
Six (6) years of experience in city, urban, and/or regional planning, and/or related planning environment (such as transportation planning, environmental planning, architecture or urban design.); AND
Special Condition:
Three (3) years of recent and verifiable experience in airport/aviation planning, including airport facilities planning, airport master planning, airfield/airspace planning, aviation demand forecasting, and environmental planning/permitting (i.e. CEQA and NEPA environmental approvals; and permitting from U.S. Army Corps of Engineers, U.S. Fish and Wildlife Service, California Department of Fish and Wildlife, Regional Water Quality Control Board, and Bay Conservation and Development Commission)
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
Substitution: 
Possession of Master's degree from an accredited college or university in City, Regional or Urban Planning, Architecture, Landscape Architecture, Geography, Urban Studies or Environmental Sciences may substitute for one (1) year of the required experience.
Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.<ul><li>
Six (6) years of experience in airport/aviation planning.</li><li>
Possession of Bachelor's or Master's degree from an accredited college or university in Political Science or Aviation Management.</li><li>
Knowledge of the principles and practices of Federal and State environmental laws, Federal Aviation Administration rules and regulations, orders, advisory circulars, and implementation requirements.</li><li>
Ability to collect, analyze and interpret data pertaining to strategic and operational airport facility impacts of proposed projects and programs.</li><li>
Ability to lead specialized planning studies and to manage internal staff and consultant work.</li><li>
Ability to speak effectively and deal tactfully with the public, governmental officials, professional and technical persons and employees.</li><li>
Ability to write clear and concise technical documents.</li><li>
Ability to facilitate Airport policy discussions relating to airport planning and capacity issues and to represent the Airport's interests at industry conferences.</li><li>
Ability to develop administrative procedures and budgets and supervise the work of other employees and contracted consultants.</li></ul>
Applicants must meet the minimum qualification requirement and special condition by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
Verification of Education and Experience 
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experienceeducation/.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Procedures
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Oral/Performance Examination (Weight: 100%):
Applicants who meet the minimum qualifications will be invited to participate in an oral examination designed to measure their relative knowledge, ability and skill levels in job related areas. Written assessment type, or other performance-based exercises may be utilized. Candidates will be placed on the eligible list in rank order according to their final passing score.
Note: Only those applicants meeting the minimum qualifications requirement and special condition will be notified of the exact date, time and place to report for the Oral Examination. Applicants who meet the minimum qualifications requirement and special condition are not guaranteed to advance through all of the steps in the selection process.
Transportation Security Administration (TSA) Security Clearance: Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director.
To find Departments which use this classification, please see Position Counts by Job Codes and Departments..
Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten (10). The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions.
Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.sf.gov/.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is 'abuse of discretion' or 'no rational basis' for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.<h4 class="jobSectionHeader">
What else should I know?</h4>
Additional Information Regarding Employment with the City and County of San Francisco:
Information About the Hiring Process
Conviction History
Employee Benefits Overview
Equal Employment Opportunity
Disaster Service Worker
ADA Accommodation
Veterans Preference
Seniority Credit in Promotional Exams
Right to Work
Copies of Application Documents
Diversity Statement
Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Where to Apply 
All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall,1 Dr. Carlton B. Goodlett Place, Room 110.
Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.
Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
Exam Analyst Information: If you have any questions regarding this recruitment or application process, please contact exam analyst Charlene Cun at Charlene.Cun@flysfo.com.
Recruitment ID: PBT-5293-162961 
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.</div>

SFO- Senior Airport Planner- Design and Construction

Hayden AI

<div><div>Location<div>
San Francisco HQ Office</div></div><div>
Employment Type<div>
Full time</div></div><div>
Location Type<div>
Hybrid</div></div><div>
Department<div><div>
Research &amp; Development</div>
Cloud</div></div><div>
Compensation<ul><div>
$175,579 &ndash; $228,253 &bull; Offers Equity &bull; Offers Bonus</div></ul><div><div>
We determine fair compensation for each position by considering market rates, qualifications, experience, and location.
 
 
This job posting reflects a salary range based on different levels within the position, which are primarily determined by location. Your interview performance will help us determine your base salary offer within this range. 
 
Keep in mind that salary is just one piece of Hayden's total compensation package. We also offer equity and a company-wide bonus plan. Additional benefits are shared as part of this job posting.</div><div></div><h1 class="jobSectionHeader">
Benefits and Perks</h1><div>
There are endless learning and development opportunities from a highly diverse and talented peer group, including experts in a wide range of fields (AI, Computer Vision, Government Contracting, Systems &amp; Device Engineering, Operations, Communications, and more!)</div><ul><li><div>
Options for medical, dental, and vision coverage for employees and dependents (for US employees)</div></li><li><div>
Flexible Spending Account (FSA) and Dependent Care Flexible Spending Account (DCFSA)</div></li><li><div>
401(k) with 3% company matching</div></li><li><div>
Unlimited PTO</div></li><li><div>
Daily catered lunches in our San Francisco office</div></li></ul><div> 
At Hayden AI, we are committed to creating an inclusive and diverse workplace where everyone is treated with respect and dignity. We believe that our differences make us stronger and drive innovation. As an equal opportunity employer, we do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. We are dedicated to fostering a work environment that celebrates diversity and ensures that every individual has the opportunity to contribute to our mission and achieve their full potential.
 
 
Please do not forward resumes to our jobs alias, Hayden AI employees or any other company location. Hayden AI is not responsible for any fees related to unsolicited resumes.</div></div></div></div>
 <div><div><div>About Us</div>
At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
About the Role
At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
The Infrastructure Engineering team is crucial to the overall success of Hayden products: We own all the underlying fabric that connects thousands of devices deployed in the field with large-scale, multi-region cloud services and applications that interact with the data we collect from those devices. If you are a true force multiplier, you will feel right at home in our team!
Responsibilities:<ul><li><div>
Architect the Service Backbone: Lead the design and evolution of the core services architecture, providing a robust, high-availability backbone utilized by all cloud services and engineering teams.</div></li><li><div>
Drive Technical Roadmap: Define the long-term technical strategy and architectural vision for cloud services, ensuring alignment with future business growth and technological shifts.</div></li><li><div>
Strategic Decision Making: Spearhead critical architectural decisions, perform deep-dive code reviews, and evaluate technical trade-offs to ensure a sustainable and scalable service ecosystem.</div></li></ul><ul><li>
Scale Multi-Region Cloud: Design and manage globally distributed, multi-region cloud deployments using advanced Infrastructure as Code (IaC) to ensure seamless scalability and performance.</li><li>
Automate Everything: Leverage automation and modern orchestration tools to reduce manual overhead, enabling a self-service infrastructure model that empowers developers to ship code faster and more safely.[1]</li><li>
Optimize Performance &amp; Cost: Lead initiatives to continuously tune infrastructure for peak performance, maximum reliability, and cost-efficiency across cloud environments.</li></ul><ul><li>
Uphold Engineering Standards: Establish and enforce elite software engineering and DevOps standards, including rigorous practices for monitoring, observability, and blameless post-mortems.</li><li>
Incident Leadership: Raise the bar for incident prevention and response by modeling best practices in site reliability, proactive system hardening, and rapid remediation.</li><li>
Security by Design: Embed security best practices and compliance guardrails directly into the infrastructure layer, ensuring the backbone is secure-by-default.</li></ul><ul><li>
Cross-Functional Technical Lead: Act as the primary bridge between hardware, product, and engineering teams to translate complex business requirements into robust, end-to-end technical solutions.</li><li>
Build Consensus: Drive cross-functional alignment on complex technical approaches, fostering a culture of collaboration and shared technical ownership.</li><li>
Mentor &amp; Multiply: Cultivate the next generation of engineers through active mentorship, sharing expertise in distributed systems, cloud design patterns, and architectural excellence.</li></ul>
Requirements:<ul><li><div>
Experience &amp; Education: 6+ years of professional software engineering experience with a Bachelor&rsquo;s degree in Computer Science, Electrical Engineering, or a related technical field.</div></li><li><div>
Programming Proficiency: Expert-level command of Python or Go (Golang), with a proven track record of building, testing, and maintaining production-quality distributed services.</div></li><li><div>
Data Systems: Deep experience with relational, document, or time-series databases (e.g., PostgreSQL/RDS, DynamoDB, InfluxDB). Must demonstrate expertise in writing performant SQL and optimizing data schemas for scale.</div></li></ul><ul><li>
AWS Ecosystem: Extensive hands-on experience architecting and operating at scale within the Amazon AWS ecosystem, specifically leveraging EKS, S3, SQS, RDS, Cognito, and Lambda.</li><li>
Infrastructure as Code (IaC): Advanced mastery of Terraform (or similar tools) to manage multi-region, highly available cloud deployments.</li><li>
Container Orchestration: Solid understanding of Kubernetes (EKS) and Docker, including experience managing containerized deployment pipelines and service meshes in high-traffic production environments.</li><li>
Systems Engineering: Strong foundation in modern Networking, Security, Distributed Compute, Storage, and Observability (e.g., Prometheus, Grafana, ELK).</li></ul><ul><li>
Technical Leadership: Proven ability to lead cross-functional technical initiatives, mentor junior engineers, and drive consensus on complex architectural approaches.</li><li>
Strategic Decision Making: Ability to perform &quot;build vs. buy&quot; analyses, evaluate vendor relationships, and contribute to open-source communities where appropriate.</li><li>
Operational Excellence: Comfortable in agile, fast-paced environments with a &quot;leave it cleaner than you found it&quot; mentality. Expertise in modern DevOps and SRE practices, including blameless post-mortems and proactive system hardening.</li><li>
Communication: Exceptional communication skills with the ability to translate complex infrastructure requirements into actionable roadmaps for hardware, product, and software teams.</li></ul></div></div>

Senior Software Engineer, Infrastructure

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