ophthalmic technical assistant - usftgp ophthalmology

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ophthalmic technical assistant - usftgp ophthalmology Jobs in Tampa

patient access specialist 1 - usftgp Jobs in Tampa

patient access specialist 1 - usftgp

advanced practice provider (aprn/pa)- primary care- tampa Jobs in Tampa

field service technician i (entry level)- pbc- tampa, fl Jobs in Tampa

ifst case manager supervisor Jobs in Tampa

ifst case manager supervisor

patient access specialist 1 usftgp

Tampa General Hospital

<div><div><b>Patient Access Specialist 1 - USFTGP</b> <b>-</b> <b>(</b><b>260000QS</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><div><div><br>
Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.</div></div><div></div><div><br>
</div></div><div><b>
Qualifications</b><div></div><p><b><br>
Required:</b></p><p>
High School Diploma or GED</p><p>
Technical Knowledge, Skills, and Abilities</p><ul><li>Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times</li><li>Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks</li><li>Employee is people-oriented and enjoys interacting with patients and working in group projects</li><li>Can navigate through multiple screens to provide the essential information required to address consumer need</li><li>Active listener, has strong written and verbal communication skills</li><li>Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)</li><li>Must possess strong attention to detail, organizational skills and ability to set priorities</li><li>Computer literacy, ability to navigate through screens</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> University Professional Center 3500 E. Fletcher Ave Tampa 33613</div><div><b>
Eligible for Remote Work</b><b>:</b> Hybrid Remote</div><div><b>
Job</b><b>:</b> Patient Financial Services</div><div><b>
Organization</b><b>:</b> Academic Medical Group Inc</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> Hybrid Remote</div><div><b>
Minimum Salary</b><b>:</b> 32,136.00</div><div><b>
Job Posting</b><b>:</b> Mar 16, 2026, 9:39:06 AM</div></div>

Patient Access Specialist 1 - USFTGP

University of South Florida Tampa General Physicians

<p></p><div><div>- (260000QS)</div><div></div><div><div><div><br>
Patient Access Specialists, under the general supervision of the Supervisor/Patient Access Team Lead, serve as the first point of contact for patients, their families, and referring providers. They play a critical role in guiding patients through the visit process by gathering and recording necessary demographic, clinical, and insurance information to accurately generate patient accounts. This role includes screening patients for eligibility, preparing patient information for clinical staff, and answering questions to ensure a smooth experience. Patient Access Specialists provide high-level administrative support, which includes handling scheduling requests, rescheduling or canceling appointments, and coordinating with care teams. They are responsible for verifying medical insurance eligibility and reviewing patient referrals to ensure accurate scheduling based on the information provided in the referral. Additionally, they assist patients by troubleshooting access barriers, answering basic administrative questions, and offering essential information as outlined in the internal knowledge management system.</div></div></div><div></div><div><p><b><br>
Required:</b></p><p>
High School Diploma or GED</p><p>
Technical Knowledge, Skills, and Abilities</p><ul><li>Must possess outstanding consumer service skills and ability to make independent judgement and maintain confidentiality at all times</li><li>Comfortable working in fast-paced environments, is adaptable and flexible to everyday tasks</li><li>Employee is people-oriented and enjoys interacting with patients and working in group projects</li><li>Can navigate through multiple screens to provide the essential information required to address consumer need</li><li>Active listener, has strong written and verbal communication skills</li><li>Must be able to document each patient communication while on omnichannel platform (call/text/email/chat)</li><li>Must possess strong attention to detail, organizational skills and ability to set priorities</li><li>Computer literacy, ability to navigate through screens</li></ul><p></p><div><br>
</div></div><div><b>
Primary Location</b> Tampa</div><div><b>
Work Locations</b> University Professional Center 3500 E. Fletcher Ave Tampa 33613</div><div><b>
Eligible for Remote Work</b> Hybrid Remote</div><div><b>
Job</b> Patient Financial Services</div><div><b>
Organization</b> Academic Medical Group Inc</div><div><b>
Schedule</b> Full-time</div><div><b>
Scheduled Days</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b> Day Job</div><div><b>
Job Type</b> Hybrid Remote</div><div><b>
Minimum Salary</b> 32,136.00</div><div><b>
Job Posting</b> Mar 16, 2026, 9:39:06 AM</div></div>

<div><div><b>Ophthalmic Technical Assistant - USFTGP Ophthalmology</b> <b>-</b> <b>(</b><b>26000125</b><b>)</b><div>
</div></div><div><b>
Description</b><div></div><p><br>
Work with ophthalmologists to assist during eye surgery and setting up and performing maintenance on equipment. In addition, ophthalmology technologists often perform diagnostic testing, including measuring a patient's vision. Technologists in this career field must be familiar with ophthalmic pharmacology and understand the use of corrective lenses.</p><p><b>
Essential Functions:</b></p><ul><li>
Meets with patients to discuss ocular medical history, chief complaint, current medications, allergies and family history to prepare the patient for the physician</li><li>
Performs initial work up including visual testing, color vision testing, retinoscopy, and refraction for the physician to review and consider during visit</li><li>
Performs various diagnostic tests and measurements including A-Scans, diagnostic ultrasounds, keratometry, lensometry, tonometry, and visual fields to support the physician's review</li><li>
Reviews patient records for completeness to allow for a timely and efficient patient visit</li><li>
Maintains supplies and equipment in examining rooms to allow for adequate patient care</li><li>
Completes in basket messages to allow for timely communication to patients and providers</li><li>
Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care</li></ul><div>
</div></div><div><b>
Qualifications</b><div>
</div><ul><li>
High School Diploma</li><li>
Certified Ophthalmic Assistant (COA) by International Joint Commission on Allied Health personnel In Ophthalmology</li><li>
1 year experience as an Ophthalmic Tech</li></ul><div>
</div></div><div><b>
Primary Location</b><b>:</b> Tampa</div><div><b>
Work Locations</b><b>:</b> USF Health Morsani Center AHC 13330 USF Laurel Dr. Tampa 33612</div><div><b>
Eligible for Remote Work</b><b>:</b> On Site</div><div><b>
Job</b><b>:</b> Nursing (Technical/Clerical)</div><div><b>
Organization</b><b>:</b> Academic Medical Group Inc</div><div><b>
Schedule</b><b>:</b> Full-time</div><div><b>
Scheduled Days</b><b>:</b> Monday, Tuesday, Wednesday, Thursday, Friday</div><div><b>
Shift</b><b>:</b> Day Job</div><div><b>
Job Type</b><b>:</b> On Site</div><div><b>
Shift Hours</b><b>:</b> 8am-4:30pm</div><div><b>
Minimum Salary</b><b>:</b> 22.03</div><div><b>
Job Posting</b><b>:</b> Mar 12, 2026, 10:03:19 AM</div></div>

Ophthalmic Technical Assistant - USFTGP Ophthalmology

<div>
 The Clinic RN Referral Coordinator collaborates with the health care team to develop theory-based patient care for patients undergoing complex care and surveillance. Reviews patient records, interviews patients, refers patients for initial visit and documents/creates abstracts in EMR for incoming referrals. Responsible for patient, significant other, and nursing staff education regarding complex disease management. Responsible for performing job duties in accordance with the mission, vision and values of Tampa General Hospital (TGH) and University of South Florida Tampa General Physicians (USFTGP).
 <br/>
 <br/>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Reviews patient medical history, physical conditions, medical diagnosis, available treatment options, financial resources and physician orders, comparing care plan to make necessary revisions.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Patient intake, evaluation and referral; screens, monitors and documents patient progress, requesting images, records, and ordering any additional, required pre-operative labs or imaging to facilitate clinic visit.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Completes frailty screening for patients and initiates risk assessment chart in preparation for patient to be seen in clinic.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Determines appropriate course-of-treatment and develops and implements individualized care plans.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Maintains surveillance program and ensures necessary adjustments to care plans, along with educating patients and their families on wound care best practices.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Refers patient to appropriate ambulatory, hospital, and community resources.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Provides accurate and consistent documentation of services including assessment, care plans, education and reassessment, and involvement with physicians.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Collaborates with Social Work to manage the needs of patients who have high acuity psychosocial needs coupled with need for medical care to mitigate risk for hospital admission/readmission.
  </li>
  <li>
   li" data-ccp-parastyle-defn='{"ObjectId":"8d7a56e0-a7b7-54f4-a484-015288fb6a82|1","ClassId":1073872969,"Properties":[268442635,"22",469777841,"Times New Roman",469777842,"Times New Roman",469777843,"Times New Roman",469777844,"Times New Roman",469769226,"Times New Roman",469775450,"ul &gt; li",201340122,"2",134233614,"true",469778129,"ulli",335572020,"1",469778324,"Normal"]}'&gt;Works in partnership with physicians to consider alternate levels of care if patient is not meeting clinical stability.
  </li>
  <li>
   Bachelor's Degree
  </li>
  <li>
   RN License by FL DOH OR Compact
  </li>
  <li>
   Three (3) years nursing experience in an acute care or ambulatory setting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Tampa
 <br/>
 <br/>
 <strong>
  Work Locations
  <br/>
  <br/>
 </strong>
 TGH Main Campus
 <br/>
 <br/>
 <strong>
  Eligible for Remote Work
  <br/>
  <br/>
 </strong>
 On Site
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Nursing (LPNs, RNs)
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 Academic Medical Group Inc
 <br/>
 <br/>
 <strong>
  Schedule
  <br/>
  <br/>
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Scheduled Days
  <br/>
  <br/>
 </strong>
 Monday, Tuesday, Wednesday, Thursday, Friday
 <br/>
 <br/>
 <strong>
  Shift
  <br/>
  <br/>
 </strong>
 Day Job
 <br/>
 <br/>
 <strong>
  Job Type
  <br/>
  <br/>
 </strong>
 On Site
 <br/>
 <br/>
 <strong>
  Shift Hours
  <br/>
  <br/>
 </strong>
 7am- 5pm
 <br/>
 <br/>
 <strong>
  Minimum Salary
  <br/>
  <br/>
 </strong>
 35.35
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Mar 4, 2026, 12:38:32 PM
</div>


Clinic RN Referral Coordinator

Patient Engagement Advisors

<p>Patient Engagement Advisors (PEA) is seeking a full time Logistics Transition Specialist to work onsite at AdventHealth Tampa and in local area while performing Logistics Courier duties<br/></p><p>Schedule: Monday - Friday, 9:00 AM - 5:30 PM onsite at AdventHealth Tampa and in local area while performing Logistics Courier duties<br/></p><p>PEA will provide vehicle for use of logistic courier duties only<br/></p><p>Purpose of Job<br/>The Logistics Transition Specialist plays a vital role in obtaining the goals of the vision/mission of PEA. To accomplish these goals, the Transition Specialist must exhibit empathy, innovation, collaboration, teamwork, passion, dedication to personal development, and a strong commitment to &ldquo;know the patient&rdquo;.<br/></p><p>The Logistics Transition Specialist is responsible for encouraging patients to play an active role in their patient care experience. These efforts occur during and after the patients&rsquo; hospital stay. The Transition Specialist will ensure the patient is provided services, educated on their discharge requirements (medications, patient follow-up care, nutrition, transportation, assistance programs, etc.), and equipped with the resources necessary to be successful in his/her next stage of care. The Logistics Transition Specialist is responsible for delivering medications, nutrition, product kits and other patient care related items as needed to home or another hospital locations for hand off.<br/></p><p>Position responsibilities of the Logistics Transition Specialist require access to Protected Health Information (PHI). Patient Engagement Advisors&rsquo; team members are expected to remain compliant with all confidentiality and security policies/procedures related to use, access, and disclosure of PHI.<br/></p><p>Essential Responsibilities<br/>This list of responsibilities is meant to be representative, not exhaustive. The individual in this position may perform additional or related duties as assigned.<br/></p><p>Patient Engagement / Care Coordination (Face-to-Face and Telephonic Patient Goals)<br/>Delivery of medication, nutrition product kits and other patient care related items as needed to the patient&rsquo;s home or another hospital location for hand off.<br/>Offers patient PEA services based on individual patient need (scheduled appointments, transportation, nutrition, medications, products).<br/>Collects and documents social determinants of health information for every patient to whom services are offered (to better understand patient needs and provide optimal services).<br/>Utilizes Countdown to Discharge (C2D) and other applications appropriately to document completed activities and fulfill patient needs<br/>Acknowledges/understands all C2D patient indicators (high risk, payer type, etc.) and coordinates action steps for improved outcomes<br/>Meets KPI &ldquo;Scheduled&rdquo; goals and ensures follow up appointments are documented in C2D<br/>Collects payments; complies with payment collection related policies and procedures<br/>Utilizes PEA software and assistance programs (coupons, vouchers, discount cards) to provide optimal savings/value for patient<br/>Takes action to facilitate available Generosity services including leveraging partnerships with community resources<br/>Ensures all patients are offered program services; utilizes missed patient reporting to provide services via phone call; provides exceptional care to every patient<br/>Actively participates in hospital-specific rounds/huddles to obtain critical information and contribute as a collaborative member of the clinical care team/hospitalists (ex-communicates available medication programs, unrealized referral opportunities, etc.)<br/>Executes daily workflow procedures to ensure KPI thresholds are met/exceeded; Tracks, Engages, Permission, and Serves expected number of patients<br/>Provides pick-up and delivery of prescriptions and medical supplies in an accurate and timely manner<br/>Ensures proper handling and storage of all medications and supplies<br/>Obtains signature of person receiving the delivery<br/>Meets productivity goals, as outlined by site leadership<br/>Submits one &ldquo;Wow Story&rdquo; based on PEA Leadership&rsquo;s requested intervals, to Supervisor describing exceptional patient care experience provided<br/></p><p>Pharmacy Operations / Logistics Courier<br/>Works with prescribing clinicians and pharmacists to ensure affordability and successful delivery of medications per Standard Operating Procedures<br/></p><p>Continuing Education &amp; Compliance<br/>Demonstrates compliance with PEA and hospital-specific policies and procedures.<br/>Maintains working knowledge of specified equipment, services, and supplies available to transitioning patients.<br/>Completes ongoing health system and PEA-required training.<br/>Maintains compliance with all PEA and health system security and privacy (physical and electronic) policies in all work settings (onsite, remote, virtual). Policies include and are not limited to: phishing attacks / emails, social engineering, password protections / management practices, etc.<br/></p><p>Qualifications and Requirements<br/></p><p>Education and Experience<br/>High School Education or equivalent required<br/>Must be 18 years old or older<br/>6 months of pharmacy technician or 1 year of medical assistant or other healthcare / medical experience required<br/>Retail pharmacy experience strongly preferred<br/>Other related hospital experience will be considered<br/>Associates and/or Bachelor&rsquo;s degree will be considered in absence of healthcare experience<br/>Valid driver&rsquo;s license in the state of employment with a clean driving record<br/></p><p>Knowledge, Skills and Abilities<br/>Must have and maintain a valid driver's license and clean driving record<br/>Ability to work a flexible and/or rotating schedule, including, but not limited to, nights, weekends, and holidays. Team members may be required to work during inclement weather (as directed by PEA and facility guidelines)<br/>Excellent interpersonal skills; ability to connect with patients/families and multidisciplinary providers in order to build an environment of trust and collaboration<br/>Excellent communication skills allowing for optimal patient understanding and engagement<br/>Ability to manage multiple, complex patients and address diverse needs<br/>Participates in a culture that embraces creativity, productivity, communication, professionalism, and learning<br/>Ability to work in a fast paced, rapidly changing environment<br/>Creative problem-solving abilities; sound judgement and decision-making skills<br/>Consistently maintains a high-level of professionalism; positively reflects the PEA brand/organization, at all times, internally among our team and externally to patients and customers<br/>Computer Skills<br/>Intermediate computer skills required<br/>Web-based tools (including, but not limited to, point of sale, pharmacy information systems, and clinical/EMR systems)<br/>Ability to utilize / navigate applications on an iPad<br/>Salary range: $20.50-$22.00<br/></p><p>About PEA:<br/>At Patient Engagement Advisors we&rsquo;re changing the way health care is delivered &ndash; one patient engagement at a time. If the opportunity to participate in influencing the future of healthcare captures your imagination, we would like to hear from you!<br/></p><p>Come join our growing team where we empower our team members to &quot;know the patient&quot; ultimately to improve the patient's experience and clinical outcome.<br/></p><p>PEA Honors and Awards:<br/>Recognized three years in a row as one of the fastest growing companies in America by Inc. Magazine.<br/>Awarded by The American Business Awards for technology innovation<br/>Recognized in &ldquo;Most Innovative Companies to Watch&rdquo; by Silicon Review<br/></p><p>Competitive salary and benefits (including Health, Dental, and Vision Insurance, Paid Time Off, 401k, Flex Spending Account, and more)<br/></p>

Logistics Transition Specialist

Tampa Family Health Centers

<div><div><p><b>Position Summary:</b> In accordance with the Center&rsquo;s policies and procedures, the referral Specialist functions under the direction of the referral Coordinator. This position is responsible for the planning implementation and follow-up of patient referrals generated by the primary care physician.</p><p><b>
 Essential Functions:</b></p><ul><li>Develops a comprehensive reference file of patient referral sources; serves as a resource person to other staff regarding the referral process</li><li>Utilize physician orders and medical assistant or nursing skills to prioritize patient referral needs</li><li>Schedule referral appointments timely</li><li>Follows assigned rotation schedule to specific centers to process referrals; responsible for managing referrals at rotation sites to prevent back-log</li><li>Initiates and assists in health education for patient and family</li><li>All routine referrals to be initiated within 10 working days; ASAP referrals initiated within 3 working days; urgent referrals to be initiated within 24 hours; mail appropriate copy of referral to third party payer</li><li>Thoroughly and accurately document referral efforts and outcomes; track referrals to ensure follow-up compliance</li><li>Keep accurate, complete and current referral logs</li><li>Collaborates with Case Managers and managed care providers to determine patient eligibility</li><li>Identifies referrals to be schedule by other staff in accordance with the referral degree of difficulty</li><li>Order referral forms from respective sources, as assigned</li><li>Effectively utilize EHR to assist in the comprehensive scheduling and follow-up of referrals</li><li>Alert appropriate care team members to challenges with referral funding</li><li>Communication of referral status to physician, as appropriate</li><li>Keep current in changes in managed care policies as related to the processing of referrals</li><li>Collaborate with Medical Social Worker to identify and address financial assistance needs of patients to access specialty care</li></ul><p><b>
 General Duties:</b></p><ul><li>Support the Mission, Vision and Values of Tampa Family Health Centers</li><li>Performs clerical duties for Referral Service department including:</li><li>Responds to calls in a timely manner</li><li>Assists clinical team with urgent referrals as needed</li><li>Assist internal and external customers with All referral needs</li><li>Interact with clinicals staff</li></ul><p><b>
Knowledge and Experience:</b></p><ul><li>Strong communication skills, both oral and written</li><li>Detailed -Oriented</li><li>Ability to multi-task in a fast-paced environment</li><li>Strong organization and prioritization skills</li><li>Minimum (1) years&rsquo; referral experience</li><li>Great work ethic</li></ul><p><b>
 Education, Certification Training and License:</b></p><ul><li>High School graduate or equivalent</li><li>Prefer experience with Microsoft applications</li><li>Prefer previous medical front desk (verification/eligibility)</li></ul></div></div>

Referral and Authorizations Specialist

Family First Homecare

<div><p><b>About Family First
</b></p><p>Family First Homecare provides exceptional homecare services to children with life-long health conditions. We live by our values of telling the truth, owning the details, and raising the bar, working hard to make your job an experience that you enjoy every day. Family First gives you the support you need to do your best work and provide exceptional one-on-one care to your patients in the comfort of their homes. Join us become a part of our family and the families you care for.</p><p></p><div><p>
The Software &amp; Application Support Specialist supports Family First Home Care&rsquo;s mission by ensuring reliable, secure, and user-friendly software systems that enable our teams to focus on delivering exceptional care. This role provides Tier 1 (first level, front line) application support across multiple business systems, combining strong technical troubleshooting skills with a customer-first mindset. The Specialist plays a key role in system adoption, day-to-day support, and continuous improvement of enterprise and department-specific applications.</p></div><p></p><div><p><b><br>
KEY RESPONSIBILITIES</b></p></div><div><ul><li>
Serve as the first point of contact for software and application support requests through the company&rsquo;s ticketing system (Desk365).</li></ul></div><div><ul><li>
Troubleshoot and resolve Tier 1 issues; document actions clearly and escalate efficiently when higher-level support is required.</li></ul></div><div><ul><li>
Manage and track support tickets in alignment with service level agreements (SLAs), ensuring timely response and resolution.</li></ul></div><div><ul><li>
Collaborate with advanced technical support, vendors, and cross-functional teams to share detailed issue information, assist with resolutions, and support system-related projects and implementations.</li></ul></div><div><ul><li>
Act as the primary support contact for assigned business systems by providing advanced user support, assisting with configurations, coordinating updates, and maintaining clear documentation.</li></ul></div><div><ul><li>
Promote secure system use by monitoring access permissions, following security protocols, and reporting potential risks or incidents, including HIPAA and regulatory compliance concerns.</li></ul></div><div><ul><li>
Support software implementations, enhancements, and testing efforts to ensure smooth rollouts and minimal disruption to operations.</li></ul></div><div><ul><li>
Maintain and enhance the software knowledge base, including FAQs and user guides, to support self-service and consistent system use.</li></ul></div><div><ul><li>
Assist with system audits, compliance reviews, and documentation to support organizational and regulatory requirements.</li></ul></div><div><ul><li>
Support incident response during system outages, ensuring accurate communication, documentation, and follow-up.</li></ul></div><div><ul><li>
Stay current on software updates, features, and emerging tools to anticipate impacts on workflows and user experience.</li></ul></div><div><ul><li>
Communicate professionally and effectively with team members across clinical, operational, and administrative departments.</li></ul></div><div><ul><li>
Partner with business units to understand system usage, identify improvement opportunities, and enhance workflows that support patient care and operational efficiency.</li></ul></div><div><ul><li>
Participate in ongoing learning and development to remain current with company systems, best practices, and evolving technologies.</li></ul></div><div><ul><li>
Support organizational initiatives and projects as assigned, contributing technical insight and follow-through.</li></ul></div><div><ul><li>
Assist with the adoption and responsible use of AI and emerging technologies to improve workflows, strengthen user support, and increase system efficiency.</li></ul></div><div><p><b>
EDUCATION &amp; EXPERIENCE</b></p></div><div><ul><li>
Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or a related field preferred; equivalent relevant professional experience will also be considered.</li></ul></div><div><ul><li>
2+ years of experience in a healthcare or business environment preferred.</li></ul></div><div><ul><li>
Experience with operational support activities and/or supporting enterprise and departmental software systems including implementations and enhancements.</li></ul></div><div><ul><li>
Strong troubleshooting, analytical, and problem-solving skills.</li></ul></div><div><ul><li>
Working knowledge of data security, access control, and compliance requirements; HIPAA familiarity preferred.</li></ul></div><div><ul><li>
Excellent written and verbal communication skills with a strong customer-service orientation.</li></ul></div><div><ul><li>
Ability to manage multiple priorities while maintaining attention to detail.</li></ul></div><div><ul><li>
Familiarity with application support and issue-tracking best practices.</li></ul></div><div><ul><li>
Proactive, resourceful, and comfortable working independently and collaboratively.</li></ul></div><p></p><div><p><b>
WORKING CONDITIONS/EQUIPMENT USE</b></p></div><div><ul><li><h3 class="jobSectionHeader"><b>
Work is performed indoors in a typical office environment</b><b> </b><b>- not substantially exposed to adverse environmental conditions</b><b>.</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>
Valid driver license with proof of insurance</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>
Must be able to lift up to fifteen (15) pounds</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>
Frequent use of office machines to include telephone, computer, and printer</b></h3></li></ul></div><div><ul><li><h3 class="jobSectionHeader"><b>
Ability to travel</b><b> </b><b>up to 10% as needed</b></h3></li></ul></div><p>
#FFCLIN</p><p></p><p>
https://info.flclearinghouse.com/</p><p></p><p><i>
Family First HomeCare, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to </i><i>race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status</i><i>, or any other characteristic protected by federal, state, or local law.</i><i> Family First HomeCare complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p></div>

Software & Application Support Specialist

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