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patient access specialist

The Jane Pauley Community Health Center, Inc

<div><div>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</div> 


The Patient Access Specialist ensures timely access to provider services by serving as the first point of contact for patients and referring providers. In this role, you'll answer and triage patient calls, schedule appointments, and verify insurance and demographic details all while providing a professional, supportive, and compassionate experience.

This position has the potential for remote work, with reliable internet access required.

Job Responsibilities (include but are not limited to):
<ul>
<li>Answer, triage, and process requests for new patient appointments with both primary and specialty providers.</li>
<li>Schedule appointments that align with patient preferences and insurance requirements.</li>
<li>Collect and verify patient demographics and insurance information.</li>
<li>Coordinate with provider offices to ensure smooth transfer of patient information.</li>
<li>Accurately document scheduled appointments, referrals, and demographic data in the EHR.</li>
<li>Handle a high volume of requests efficiently while maintaining an excellent customer experience.</li>
<li>Promote teamwork, cooperation, and continuous improvement across departments.</li>
<li>Maintain professionalism in all interactions with patients, peers, providers, and leadership.</li>
</ul>
Required Skills and Qualifications
<ul>
<li>High school diploma or GED equivalent required.</li>
<li>At least 1 year of experience in a healthcare setting using computerized scheduling software.</li>
<li>Excellent computer skills with strong organization and attention to detail.</li>
<li>Previous call center experience preferred.</li>
<li>Bilingual English/Spanish strongly preferred. If bilingual, employees must complete the Bridging the Gap Program within one year of employment.</li></ul><div> 
<h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
<ul><li>Purpose-driven work that directly impacts access to care across our communities</li>
<li>Robust benefits package (medical, dental, vision) designed to support you and your family</li>
<li>Generous PTO because we believe caring for others starts with caring for yourself</li>
<li>401(k) with employer contribution to help you plan for what's ahead</li>
<li>Life and disability coverage for peace of mind</li>
</ul>
Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</div></div>

Patient Access Specialist

Indiana University Health

<div><div><div><div><h1 class="jobSectionHeader">Lifeline Clinical Respiratory Specialist</h1>
</div></div><div></div><div><h2 class="jobSectionHeader">Job Description</h2>
<div>Overview
Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People motivated to do their best every day. People who are always ready to apply themselves. As one of Indiana's largest employers, our vision is to lead the transformation of healthcare through quality, innovation, and education, and make Indiana one of the nation's healthiest states.
About This Position:<ul><li>
Rotating Shifts</li><li>
Night Shift Pay Differential included
</li><li>Sign On Bonus of $30,000 to Eligible External Candidates
</li><li>Relocation Bonus of up to $10,000 available to Eligible External Candidates based on their location</li><li>
Referral Eligible Position
</li><li>Location: Lifeline-Indianapolis
</li><li>This position exists to exhibit excellence in patient care areas and to serve as a positive role model, mentor, educator and resource to all staff.
</li><li>This position also supports the department by being the exemplar resource in abilities, ownership, and maintaining the standards of service for their team members and other colleges needing guidance in the area of Respiratory Care.</li></ul> 
Requirements:
<ul><li>Requires current Indiana licensure as a Respiratory Care Practitioner from the state of Indiana.</li><li>
Requires R.R.T. (Registered Respiratory Therapist) credential by the N.B.R.C. (National Board for Respiratory Care).</li><li>
Requires an AS degree from a CoARC (Commission on Accreditation for Respiratory Care) and a regionally accredited respiratory care. Preferred BS degree.</li><li>
Requires Healthcare Basic Life Support Healthcare Provider Certification.</li><li>
Requires experience with Pediatrics and Neonatal Respiratory Therapy</li><li>
Requires other advanced life support certifications per unit/department of specialty within 6 months of hire (ACLS, NRP, PALS).</li><li>
Requires 2-4 years&rsquo; experience in Respiratory Care.</li><li>
Requires 1 year experience in area of specialty. Preferred 2 years&rsquo; experience in area of specialty.</li><li>
Requires ability to apply basic computer skills (Word, PowerPoint, Excel).</li></ul> 
Outside of working with groundbreaking technologies and therapies, our Clinical Respiratory Specialists get the opportunity to grow their medical knowledge and skills. They do this by working closely with patients and team members to build personalized therapies. Along with endless opportunities for continued advancement, our Respiratory teams also have a phenomenal promotional ladder within IU Health to continue their professional advancement.
IU Health also offers different opportunities for career and professional development for our staff that qualify for benefits. This includes continued education and certification opportunities and tuition reimbursement.
#LI-S1! 
</div><div>We are an equal opportunity employer. IU Health does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
</div></div></div><div></div><div><div><div>Indiana University Health is Indiana&rsquo;s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. Our partnership with the Indiana University School of Medicine gives our team members access to the very latest science and the very best training, advancing care for all. We&rsquo;re looking for team members who share the things that matter most to us. People who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day. People who are always ready to apply themselves.</div></div></div></div>

Lifeline Clinical Respiratory Specialist

Healthcare Chaos Management (HCM)Healthcare Chaos Management (HCM) is a nationally scaled healthcare revenue cycle organization with over 40 years of industry experience, currently evolving into a modern Healthcare company. We partner with hospitals and healthcare systems across the United States to optimize revenue operations, improve patient financial experiences, and drive measurable outcomes through a blend of human expertise and intelligent automation.At HCM, we convert complexity into coherence, combining deep revenue cycle knowledge, advanced technology, and a people-first mindset.Position OverviewThe Revenue Cycle Specialist is responsible for supporting end-to-end revenue cycle operations for assigned clients, ensuring claims are processed accurately, timely, and in compliance with payer and regulatory requirements. This role plays a critical part in driving reimbursement, resolving denials, and maintaining clean accounts receivable.This is an ideal opportunity for a revenue cycle professional who is detail-oriented, analytical, and motivated to grow within a fast-evolving healthcare and technology-driven organization.Key ResponsibilitiesClaims Submission &amp; Insurance Follow-Up<ul><li>Submit professional and/or institutional claims in accordance with payer guidelines.</li><li>Monitor insurance aging reports and prioritize unpaid or underpaid claims for follow-up.</li><li>Perform insurance follow-up via payer portals and telephone communication to drive timely resolution.</li></ul>Denial Management &amp; Appeals<ul><li>Research, analyze, and resolve claim denials efficiently.</li><li>Identify root causes of denials and take corrective action to prevent recurrence.</li><li>Prepare and submit appeals with appropriate documentation to maximize reimbursement.</li></ul>Insurance Verification &amp; Authorizations<ul><li>Collaborate with internal teams and external partners to support authorization and utilization management processes.</li><li>Verify insurance coverage and ensure accurate documentation within billing systems.</li></ul>Remittance Transaction Posting<ul><li>Post payments, adjustments, and transactions accurately and timely.</li><li>Resolve payment discrepancies, underpayments, and delays to effectively manage AR.</li><li>Communicate with payers to reconcile payment issues and ensure proper reimbursement.</li></ul>Credit Balance Resolution<ul><li>Review and resolve credit balance accounts.</li><li>Process refunds to appropriate parties or initiate correction of posting or adjustment errors.</li></ul>Compliance &amp; Documentation<ul><li>Ensure all work complies with federal, state, local, and client-specific policies and procedures.</li><li>Maintain accurate and complete documentation within billing systems.</li><li>Adhere to HIPAA and confidentiality requirements when handling protected health information.</li></ul>Collaboration &amp; Process Improvement<ul><li>Identify trends, discrepancies, or process gaps and escalate to appropriate departments.</li><li>Partner with internal teams (coding, patient access, analytics, technology) to support continuous improvement initiatives.</li><li>Contribute to a collaborative, solution-oriented team environment.</li></ul>Customer Service &amp; Communication<ul><li>Provide professional and timely support to internal stakeholders and external clients.</li><li>Communicate clearly and effectively, both verbally and in writing, to resolve issues and align on next steps.</li></ul>Key Performance Indicators (KPIs)Performance in this role will be measured by:<ul><li>Production: Consistently meet or exceed account resolution targets by completing an expected volume of accounts and timely completion of assigned worklists and tasks</li><li>Quality: Accuracy and compliance in claims processing, follow-up, and documentation.</li><li>Resolution Rate: Successful resolution of unpaid claims and denials.</li></ul>What We Offer<ul><li>Competitive Compensation: Based on experience and role alignment.</li><li>Medical, Dental &amp; Vision Insurance: Comprehensive coverage options.</li><li>Life Insurance: Employer-provided life insurance.</li><li>Flexible Time Off (FTO):</li><li>401(k) Plan: Employer match to support long-term financial goals.</li><li>Additional Benefits: Flexible scheduling options, collaborative team culture, and growth opportunities.</li></ul>Minimum QualificationsExperience &amp; Knowledge<ul><li>Minimum of 2+ years of experience in revenue cycle management, medical billing, or healthcare reimbursement.</li><li>Experience working with Medicare, Medicaid, and commercial insurance payers.</li></ul>Systems &amp; Technical Skills<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook).</li><li>Experience using healthcare billing systems such as Epic or Meditech.</li><li>Experience with Salesforce or similar CRM/workflow platforms is a plus.</li><li>High Speed Internet</li></ul>Core Competencies<ul><li>Strong attention to detail and analytical skills.</li><li>Ability to research, interpret, and resolve billing and reimbursement issues.</li><li>Excellent written and verbal communication skills.</li><li>Demonstrated customer service mindset when working with internal teams and clients.</li><li>Dedicated workspace within your residence</li></ul>Work Environment &amp; Schedule<ul><li>Location: Hybrid remote role based in Indianapolis, IN (46220)</li><li>Schedule: Full-time, Monday through Friday</li><li>Environment: Primarily office-based with moderate noise levels</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Join the HCM TeamAt Healthcare Chaos Management, you will play a meaningful role in strengthening revenue cycle performance for healthcare organizations nationwide. If you are driven by accuracy, accountability, and impact&mdash;and want to grow with a company at the intersection of healthcare and technology&mdash;we encourage you to apply and join our team.Benefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>Health savings account</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Which areas of the revenue cycle have you worked in, and for how many years?</li></ul>(Select all that apply and indicate total years of experience.) ☐ Patient Access / Registration (Years: _) ☐ Eligibility &amp; Benefits Verification (Years: _) ☐ Charge Entry / Coding Support (Years: _) ☐ Claims Submission (Years: _) ☐ Accounts Receivable Follow-Up (Years: _) ☐ Denials Management / Appeals (Years: _) ☐ Payment Posting / Reconciliation (Years: _) ☐ Credit Balance Resolution / Refunds (Years: _) ☐ Credentialing (Years: _) ☐ I do not have revenue cycle experience<ul><li>How many years of experience do you have submitting claims, following up on unpaid claims, and managing claim denials or appeals?</li></ul>☐ Less than 1 year ☐ 1&ndash;2 years ☐ 3&ndash;5 years ☐ 5+ years ☐ No experience<ul><li>How many years of experience do you have working with insurance payers and billing portals (Medicare, Medicaid, and/or Commercial)?</li></ul>☐ Less than 1 year ☐ 1&ndash;2 years ☐ 3&ndash;5 years ☐ 5+ years ☐ No experience<ul><li>Which of the following EMR or billing systems have you used while working live patient calls (proficient level)?</li></ul>(Select all that apply) ☐ Epic ☐ Cerner ☐ Meditech ☐ Athenahealth ☐ NextGen ☐ Allscripts / Veradigm ☐ Waystar ☐ Change Healthcare ☐ Availity ☐ Other EMR or billing system ☐ I do not have EMR experience<ul><li>How many years of experience do you have managing accounts receivable follow-up, transaction posting, or credit balance resolution?</li></ul>☐ Less than 1 year ☐ 1&ndash;2 years ☐ 3&ndash;5 years ☐ 5+ years ☐ No experience<ul><li>Please indicate your desired hourly pay range for this role.</li></ul>Work Location: Remote

A/R - Revenue Cycle Representative (Healthcare)

DFAS

<div>
 Duties
 
 
 <ul>
 <li>
 Support senior security specialist manage the development, evaluation, implementation, and operation of procedures and methods used for safeguarding personnel, information, property, operations, and materials.
 </li>
 <li>
 Reviews requests for personnel security clearances and special accesses for civilian and contractor positions and ascertains the need for security access requested.
 </li>
 <li>
 Serve as alternate in the following security disciplines: Physical Security, Operation Security, Information Security, Special Security, DEERS/ID Office, and Access Control.
 </li>
 <li>
 Updates security policies, performs contractor vetting and escorting, and schedule classified meetings.
 </li>
 <li>
 Conducts security briefings/debriefings, process foreign travel requests, and publication reviews.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Conditions of employment
 
 
 <ul>
 <li>
 Must be a U.S Citizen or National
 </li>
 <li>
 This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
 </li>
 <li>
 Registered for Selective Service (males born after 12-31-1959)
 </li>
 <li>
 Suitable for Federal employment
 </li>
 <li>
 Time after Competitive Appointment: Candidates must have served 3 months after latest competitive appointment in the Federal service.
 </li>
 <li>
 Time in Grade Requirement - see the Qualifications field below for more details.
 </li>
 <li>
 The incumbent of this position will be required to be physically on-site full-time, regular telework is not authorized for this position.
 </li>
 <li>
 New employees to the Defense Finance and Accounting Service will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-07) within the federal service, which demonstrates the ability to perform the duties of the position, is required.
 
 
 
 Specialized experience is defined as:
 
 applying security laws, principles, systems, policies, and practices to provide routine security services; analyzing security documents for accuracy and completeness; advising managers and employees on potential security issues and submitting documents to investigative/adjudicative bodies.
 
 
 
 Time-in-Grade:
 
 Current or former federal employees who have held a GS position in the preceding 52 weeks, must meet the time in grade requirement. Applicant must have served 52 weeks as a GS-07 or higher grade in Federal Service.
 
 
 <ul>
 <li>
 To verify you meet the time-in-grade requirement, please provide a copy of a recent SF-50 that shows you have completed at least 52 weeks at the next lower grade level.
 
 
 </li>
 </ul>
 
 Examples Of Qualifying SF-50s Include
 
 
 
 <ul>
 <li>
 Within-Grade Increase (WGI)
 </li>
 <li>
 Promotion
 </li>
 <li>
 Any SF-50, if its effective date allows a specialist to calculate 52 weeks of service. (The effective date is in the upper-right corner of the SF-50)**
 
 
 </li>
 </ul>
 You may qualify for consideration if meeting time-in grade, specialized experience, education requirement, 90 days after competitive appointment requirement, and all other qualification requirements within 30 calendar days after the closing date of the announcement, unless otherwise indicated on the announcement.
 
 
 Education
 
 
 
 GS-9 Substitution of Education for Experience:
 
 Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the specialized experience requirement. Equivalent combinations of successfully completed graduate level education and experience may be used to meet total experience requirements.
 
 
 You must submit transcripts at the time you apply.
 
 
 Additional information
 
 
 <ul>
 <li>
 Moving expenses will not be paid.
 </li>
 <li>
 The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click
 </li>
 <li>
 Telework availability is limited and will only be provided on a rare case-by-case basis during situations where Agency Leadership has determined that telework serves a compelling DoD need.
 </li>
 <li>
 We may use this announcement to make a temporary promotion. For some positions, the temporary promotion may be made permanent without further competition.
 </li>
 <li>
 Selections are subject to restrictions resulting from the DoD Program for Stability of Civilian Employment.
 </li>
 <li>
 As a condition of employment, you may be required to serve a 1-year probationary period during which we'll evaluate whether your continued employment advances the public interest. The evaluation will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment advances agency or governmental goals; and whether your continued employment advances the efficiency of the Federal service. At the end of the probationary period, your employment will be terminated unless you receive certification that your continued employment advances the public interest.?
 </li>
 <li>
 We may use this announcement to fill additional vacancies within 120 days of the closing date.
 </li>
 <li>
 This position is exempt from the Fair Labor Standards Act.
 </li>
 <li>
 Travel requirement is seldom.
 </li>
 <li>
 This position is not covered by a bargaining unit.
 </li>
 <li>
 Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level.
 </li>
 <li>
 Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300,
 </li>
 <li>
 The Security Designation will vary and dependent upon position and may require a secret clearance or higher. Employment in this position requires a background investigation which may delay starting date. If you are selected and cannot obtain a favorable security determination within a reasonable period of time due to disclosed/undisclosed background issues, the employment offer may be withdrawn. Individuals selected are required to obtain/maintain a favorable security determination to occupy a sensitive position within the agency as a condition of employment. Failure to maintain eligibility to occupy a sensitive position may result in termination. For more information see the security section of Understanding Vacancy Announcements.
 </li>
 <li>
 Criminal History Inquiries- For some positions, criminal history inquiries may not take place before you receive a conditional job offer. Please see
 </li>
 <li>
 Incumbents of Security Specialist positions with the DoD are subject to the Security Professional Education Development (SP&emacr;D) Program. Individuals who occupy positions that have been designated as a Defense Security Position (DSP) are required to obtain a Security Fundamentals Professional Certification (SFPC) as a sole requirement or prerequisite for a higher level SP&emacr;D Program certification within two years of occupying a DSP.
 
 
 </li>
 </ul>
 Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
 
 
 A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
 
 
 Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
</div>

SECURITY SPECIALIST.

TruHealth

<div>The RN Case Manager is primarily responsible for the daily management and support of the Case Management strategies for care coordination for a group of members who are associated with a Medicare Advantage plan. Visit (in person and/or telephonic) patients to ensure proper nursing care. Interview or correspond with physicians to correct errors or omissions and to investigate questionable claims. Consult and coordinate with health care team members to assess, plan, implement and evaluate patient care plans.
<div>
This position requires an individual who is a self-starter and team player, has the ability to manage multiple priorities, work with minimal supervision on assigned projects and activities, and demonstrates excellent communication and presentation skills. This individual must be able to adapt quickly to change and be able to collaborate with multiple teams

Here are a few of our benefits:
<ul>
<li>Annual performance wage increases</li>
<li>401k retirement plan with a company match</li>
<li>Medical, dental and vision insurance</li>
<li>$50,000 basic life insurance &ndash; paid by the company</li>
<li>Paid time off</li>
<li>UKG Wallet &ndash; access your pay faster!</li>
<li>Holiday pay</li>
<li>Telehealth through 98point6 &ndash; free to all employees</li>
<li>Continuing Education opportunities</li>
<li>Career Advancement Opportunities</li>
</ul>
Qualifications/Requirements:
<ul>
<li>Minimum of 2 years of experience in clinical nursing or rehabilitation for the geriatric population.</li>
<li>2-years managed care experience required.</li>
<li>Minimum of 3-5 years&rsquo; experience doing case management in a managed care environment preferably with a managed care organization or like facility, Preferred.</li>
</ul>
Essential Functions:
<ul>
<li>Complete Health Risk Assessments for members as assigned.</li>
<li>Initiate, update and/or revise care plans as needed.</li>
<li>Maintain a case load of patient as assigned.</li>
<li>Evaluates, coordinates, and plans patient care in collaboration with an interdisciplinary health team; reassesses and revises plans of care in collaboration with other members of the health care team.</li>
<li>Provides patient/family education based on identified learning needs utilizing available teaching resources</li>
<li>Provides education based on identified learning needs utilizing available teaching resources to members of the Home/Facility staff as needed.</li>
<li>Coordinates outpatient discharge planning based on patient needs, clinical circumstances and benefit coverage.</li>
<li>Participates in all Managed Care related audits; generates, maintains and tracks periodic and annual reports/documents via MS Office program, e-mails to support Care Coordination program.</li>
<li>Performs improvement projects involving development of monitoring/collection tools, review of medical records, data entry, analysis, and preparation of audit findings and reports.</li>
<li>Participates in patient care conferences, committee meetings, staff development and educational programs to increase or maintain professional competency.</li>
<li>Correctly applies medical management criteria.</li>
<li>Researches clinical questions from employers, members and payers as required.</li>
<li>Educate members on health access options.</li>
<li>Responds, manages, and resolves day-to-day problems presented in care coordination and communicates effectively with the Facility/Home.</li>
<li>Other duties as assigned.</li>
</ul>
Education:
<ul>
<li>Graduate of an accredited RN program.</li>
<li>Bachelor&rsquo;s Degree preferred.</li>
</ul>
Licensure/Certifications:
<ul>
<li>Current license to practice as a register nurse in assigned state.</li>
<li>Current CCM license, Preferred</li>
<li>CPR for Healthcare Professionals certification.</li>
<li>Current valid driver&rsquo;s license.</li>
<li>Current motor vehicle insurance.</li></ul></div></div>

RN Case Manager

<div><div>Empowering communities through accessible, inclusive, and compassionate care, this is the work we do every day.

At Jane Pauley Community Health Center, every role is connected to something bigger. As a Federally Qualified Health Center (FQHC), we deliver integrated, whole-person care to individuals and families across Indiana, regardless of income or insurance status.

Our teams work at the intersection of clinical excellence and community impact, supporting underserved populations while building a culture rooted in collaboration, respect, and growth. Here, you are not just joining a workplace, you are becoming part of a mission that truly matters.</div> 

<div>
Medical Director &ndash; Job Summary</div> 
<div></div>
<div>
The Medical Director provides senior clinical leadership and oversight across assigned health center sites, including the 16th Street location. This role ensures high-quality, patient-centered care; strong provider performance; and consistent adherence to HRSA, UDS, Joint Commission, and value‑based care standards. The Medical Director partners closely with operational, nursing, quality, and behavioral health leaders to translate organizational strategy into reliable frontline practice. This is a highly visible leadership role ideal for a physician committed to safety‑net medicine, integrated care, and developing high-performing clinical teams.</div> 
<div></div>
<div>
Job Responsibilities</div>
<div>
Clinical Leadership &amp; Oversight</div>
<ul>
<li>Serve as the senior clinical leader for assigned sites, supporting physicians, advanced practice providers, and multidisciplinary teams</li>
<li>Promote evidence-based medicine, standardized workflows, and patient-centered care</li>
<li>Support integration across primary care, behavioral health, dental, optometry, and enabling services</li>
</ul>
<div>Quality &amp; Performance Management</div>
<ul>
<li>Partner with Quality leadership to achieve UDS, HRSA, and payer quality benchmarks</li>
<li>Review and act on site-level dashboards and provider performance metrics</li>
<li>Lead quality improvement initiatives and corrective action plans</li>
<li>Support FTCA readiness through peer review, documentation standards, and risk mitigation</li>
<li>Lead Pediatric and Adult Clinical Councils related to P&amp;T, clinical policies, and procedures</li>
</ul>
<div>Provider Performance &amp; Development</div>
<ul>
<li>Conduct or support peer review, clinical coaching, and performance feedback</li>
<li>Participate in provider onboarding, mentoring, and remediation</li>
<li>Collaborate with the Chief Medical Officer on privileging, re‑credentialing, and professional standards</li>
</ul>
<div>Access, Throughput &amp; Clinical Operations</div>
<ul>
<li>Partner with Operations and Nursing to optimize access, panel management, and clinic flow</li>
<li>Address variation in rooming processes, visit types, same-day access, and care team workflows</li>
<li>Support implementation of new clinical programs and service lines</li>
</ul>
<div>Patient Safety &amp; Risk Management</div>
<ul>
<li>Participate in reviews of adverse events, near misses, and patient complaints</li>
<li>Lead root cause analyses and ensure timely follow-up</li>
<li>Implement corrective actions and coaching to improve safety</li>
</ul>
<div>Medical Staff Communication</div>
<ul>
<li>Serve as the primary clinical liaison between frontline providers and system leadership</li>
<li>Communicate organizational priorities, policy changes, and quality expectations</li>
<li>Elevate site-level issues, risks, and resource needs to the Chief Medical Officer</li>
</ul>
<div>Key Collaborative Relationships</div>
<div>
The Medical Director works closely with:</div>
<ul>
<li>Chief Medical Officer, Chief Operating Officer, Chief Financial Officer, Chief Information Officer</li>
<li>Directors of Operations, Quality &amp; Population Health, Clinical Informatics</li>
<li>Compliance Officer</li>
<li>Behavioral Health leadership</li>
<li>Site Managers and Nursing Leadership</li>
<li>Physicians, Advanced Practice Clinicians, Therapists</li>
<li>Contracted care management teams</li> 
</ul>
<div>Qualifications</div>
<div>
Education &amp; Experience</div>
<ul>
<li>MD or DO, board-certified in a primary care specialty</li>
<li>Minimum 5 years of clinical practice; leadership experience strongly preferred</li>
<li>Experience in FQHC, safety‑net, or Medicaid-focused environments</li>
<li>Demonstrated ability to lead clinicians, manage performance, and drive quality improvement</li>
<li>Experience with PCMH models preferred</li>
<li>Strong understanding of population health, disease management, and value-based payment programs</li>
<li>Proven success with pay‑for‑performance or quality incentive initiatives</li>
<li>Highly organized, detail-oriented, mission-driven, and an effective communicator</li>
<li>Proficiency with EHR systems and Microsoft Office</li>
</ul>
<div>Licenses &amp; Certifications</div>
<ul>
<li>Active Indiana Medical License</li>
<li>Active Indiana DEA and CSR</li>
<li>American Heart Association BLS certification</li>
</ul>
<div>Travel</div>
<ul>
<li>Ability to travel up to 50% to regional practice locations</li>
</ul>
<div>Physical Requirements</div>
<ul>
<li>Ability to sit, stand, walk, and perform routine office and clinical tasks</li>
<li>Ability to lift up to 25 pounds occasionally</li>
<li>Adequate vision for clinical and administrative work</li> 
</ul>
<div>Why Join Us</div>
<div>
Join a mission-driven organization committed to equitable access, integrated care, and continuous improvement. As Medical Director, you will shape clinical excellence across multiple sites and support teams serving diverse and underserved communities</div><div> 
<h3 class="jobSectionHeader">
Why You'll Love Working Here</h3>
<ul><li>Purpose-driven work that directly impacts access to care across our communities</li>
<li>Robust benefits package (medical, dental, vision) designed to support you and your family</li>
<li>Generous PTO because we believe caring for others starts with caring for yourself</li>
<li>401(k) with employer contribution to help you plan for what's ahead</li>
<li>Life and disability coverage for peace of mind</li>
</ul>
Here, you are not just filling a role&mdash;you are helping shape healthier communities and advancing equitable care every day!</div></div>

Medical Director

MHAI/Emberwood Center

Job Title: 988 Crisis Specialist (voice/chat/text)Location: Indiana Resident / Remote WorkDepartment: Crisis Services at MHAIReports to: 988 Suicide and Crisis Lifeline Supervisor and 988 ManagerHours per week: part-time and full-time hours availableHourly rates from: $20 - $22Exempt: NoHours: weekday and weekend day, evening, and overnight shifts availableJob Summary:MHAI seeks empathic, compassionate, and self-motivated individuals to remotely provide telephonic and chat/text emotional support and resources to Hoosiers via the 988 Suicide and Crisis Lifeline.The 988 Suicide and Crisis Lifeline centers are intended to:- De-escalate crises- Relieve the immediate distress of individuals from different socioeconomic and cultural backgrounds experiencing a crisis- Initiating and responding to emergency service departments such as fire, police, or social service organizations as requested- Reduce the risk of individuals in a crisis harming themselves or others- Promote timely access to appropriate services for those who require ongoing mental health or co-occurring mental health and substance use services- Provide mental health information and referrals as requested- Resolve at least 80% of all 988 contacts without further interventionTeam members will operate from their own private home office using provided telecommuting hardware/software, including a laptop computer, external monitor, headset, and VoIP web-based platform. They will remain connected to the virtual call center through our communication channels, including Microsoft Teams and Zoom. Crisis Specialists will be expected to access resources via web-based platforms concurrently, manage documentation, and talk with colleagues via Microsoft Teams for support when needed, all while talking someone through a critical moment and potential life-saving moments of a person's life.Access to immediate emotional support and debriefing from leadership is available to all team members.Onboarding is three weeks (80 hours), held during traditional business hours (Monday - Friday, 9am - 5pm), with virtual and in-person training at the MHAI office. On-the-job professional development (training) will occur via a virtual platform and on occasion, in person.Specific DutiesSupporting individuals via the 988 Suicide and Crisis Lifeline<ul><li>Provide strengths-based, unbiased emotional support to individuals from different socioeconomic and cultural backgrounds</li><li>Ensure the highest standard for the delivery of evidence-based or evidence-informed crisis support, including those related to suicide prevention and intervention</li><li>Access and provide resources to individuals in need</li><li>Maintain limited, web-based case notes to summarize an individual&rsquo;s needs and any help provided</li></ul>Maintain a professional work environment<ul><li>Ensure professionalism in the workspace and when using any of the Lifeline communication platforms.</li><li>Fully interact with your remote team, including communicating while on shift via Microsoft Teams, Microsoft Office, and other mediums as assigned.</li><li>Ensure the privacy and confidentiality of each Lifeline contact and their information</li><li>Ensure the privacy and confidentiality of your colleagues' information</li></ul>Participate in ongoing professional development<ul><li>Actively participate in on-the-job professional development opportunities</li></ul>Complete other duties as assigned by the program or organizational leadership<ul><li>Remain flexible to new job duty assignments and opportunities</li></ul>QualificationsSkillset<ul><li>A self-motivator who is comfortable and confident working independently from home</li><li>Has developed and practices an ongoing self-care routine</li><li>Possess a vital self-regulation skill set when working on any subject that may trigger past trauma or emotional stress</li><li>Has a solid ability to multitask while remaining present and attuned to help seekers who may be in their darkest hour</li><li>Can adapt to immediate changes in policies and procedures</li><li>Can apply practical crisis intervention skills, suicide prevention and intervention strategies, and problem-solving techniques when responding to individuals in crisis</li><li>Maintain a positive attitude while working, always representing MHAI and its partnering entities by providing excellent customer service and responding to everyone in a professional, nonjudgmental, empathic, and culturally appropriate manner</li></ul>Experience<ul><li>Two years of experience in delivering crisis response/ stabilization and resources (preferred)</li><li>A well-rounded knowledge base of crisis de-escalation, suicide intervention, social service agencies, mental health resources, substance use resources, the ability to teach coping strategies, and crisis intervention (preferred)</li><li>A Crisis Specialist should also be comfortable navigating computers, web-based technology, Microsoft Teams, Microsoft Outlook, Zoom, and other platforms as assigned and trained (required)</li></ul>Education<ul><li>High School Diploma or equivalent (required)</li><li>Bachelor's degree in psychology, human services, or related field (preferred)</li></ul>Home Office RequirementsPrivate and quiet location within your living place that adheres to HIPAA provisions, which must include:<ul><li>A closed door to ensure the confidentiality of our callers</li><li>A hardwired DSL, Fiber, or Cable Internet via an Ethernet connection (Dial-up, Wireless, Satellite internet service, and a cellular hotspot cannot be used -- ethernet cable will be provided); Minimum download speed 20 Mbps, Minimum upload speed 3 Mbps, Ping less than 100 ms</li><li>An appropriate workspace, including a designated desk/table to accommodate a laptop and an external monitor</li><li>Must ensure comfortability in wearing a wired headset while providing telephonic support</li><li>Will have to provide a photograph and video/home tour of the office and various spot checks throughout employment</li></ul>Work Location<ul><li>Remote 90%</li><li>MHAI office 10%</li></ul>Work Authorization<ul><li>United States (Required)</li><li>Successful candidates must pass a Background Check upon hire</li></ul>BenefitsComplete benefits program for full-time employees that includes medical, dental, vision, life insurance, STD/LTD, and EAP services.Equal Employment Opportunity and Non-DiscriminationMHAI is committed to equal opportunity for all employees and applicants. MHAI does not discriminate in hiring, assignment, promotion, or other conditions of staff employment.By the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.About MHAIMental Health America of Indiana (MHAI) is Indiana&rsquo;s leading mental health and substance use advocacy organization dedicated to providing overall mental wellness and recovery for all Hoosiers. A state affiliate of Mental Health America National, MHAI works to impact individuals directly affected by mental illness and addiction, as well as policymakers and other key stakeholders, through public education, advocacy, direct service, and public health reform.The Crisis Services pillar at MHAI empowers individuals, communities, and organizations in each phase of the crisis lifecycle. Our team crafts its program drawing on evidence-based practices, striving for an equitable and trauma-informed delivery at every touchpoint. The Crisis Service pillar is home to the 988 Suicide and Crisis Lifeline.Job Type: Full-timePay: $20.00 - $22.00 per hourBenefits:<ul><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>Crisis Specialists MUST live in Indiana. Do you meet this requirement?</li></ul>Work Location: Hybrid remote in Indianapolis, IN 46202

988 Crisis Specialist

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