certified respiratory therapist Jobs in Miami

certified respiratory therapist

customer care specialist

patient access representative 2 Jobs in Miami

patient access representative 2

patient care technician

patient care representative

American Vision Group Your Eye Specialists

JOB SUMMARY:The Call Center Representative is responsible for providing exceptional customer service by handling inbound and outbound calls. This role involves addressing customer inquiries, resolving issues, and ensuring customer satisfaction by offering effective solutions.RESPONSIBILITIES:- Manage large volumes of inbound and outbound calls in a timely and efficient manner.- Follow communication scripts and guidelines when handling various topics.- Identify and assess customers' needs, clarify information, research issues, and provide solutions and alternatives.- Build and maintain positive relationships with customers by going the extra mile to engage them.- Accurately document all conversations in the call center database in a clear and comprehensive manner.- Achieve personal and team qualitative and quantitative targets.- Provide accurate and satisfactory answers to customer queries and concerns.- De-escalate situations involving dissatisfied customers, offering appropriate solutions and follow-up actions.-Perform other duties as assigned by the supervisor.-Must comply with HIPPA requirements.QUALIFICATIONS/SKILLS:- Ability to work independently with self-direction and flexibility.- Excellent problem-solving and critical thinking skills.- Previous experience in a customer support role is preferred.- Strong customer focus and adaptability to different personality types.- Ability to multitask, set priorities, and manage time effectively.- Exceptional verbal and written communication skills for patient interactions.- Active listening skills to determine customer needs and the best course of action.- Patience and friendliness in dealing with all types of customers.- Flexibility and adaptability to work in a fast-paced environment.- Proficiency with computers and familiarity with telephone etiquette.- Ability to troubleshoot issues and provide clear and concise directions to patients.Job Type: Full-timePay: From $15.00 per hourExpected hours: 40.0 per weekBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Care Representative

IQVIA

<div><div><div>Miami, United States of America | Full time | Home-based | R1481792</div><div><div>
Job available in additional locations</div></div></div><div><div> 
Patient Support Medical Claims Processing Representative 
</div><div>Contract Remote Role &ndash; Location (Open to Remote US)</div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contact Patient Support Medical Claims Processing Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Patient Support Call Center Representative is primarily responsible for receiving medical claims from HCPs or patients and vetting the claim against program specific business rules to determine if the claim should be paid or rejected. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
Job Responsibilities:</div><ul><li>
Primary responsibilities involve receiving medical claims from HCPs or patients, ensuring the adequate supporting documentation has been provided, interpreting the EOB/CMS1500, vetting the claim against program specific business rules and ultimately determining if the claim should be paid or rejected</li><li>
Exceptional organizational skills are required</li><li>
May provide support as needed for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Requires the ability to recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week (shifts available: 9:00 am &ndash; 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST &ndash; 8:00pm EST) under moderate supervision</li></ul><div>
Minimum Education &amp; Experience:</div><ul><li>
High School Diploma or equivalent</li><li>
Experience in claim processing required</li><li>
Medical Billing Certification required</li><li>
Coding Certification required</li><li>
Ability to interpret Explanation of Benefits (EOB)</li><li>
HIPPA certified</li><li>
Customer Service Experience preferred</li><li>
Pharmacy Technician experience preferred</li><li>
Bi-lingual (English/Spanish) preferred</li></ul><div>
The pay range for this role is $23.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</div><div>
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $23.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div></div><div></div>

Patient Support Medical/Biller Claims Processing Representative (Home-Based)

Jackson Health System

<div>Department: Jackson Memorial Hospital
Address: 1611 NW 12th Ave, Miami, Florida, 33136
Shift details: Full-Time, Days 
 
Why Jackson:
Jackson Health System is a nationally and internationally recognized academic medical system offering world-class care to any person who walks through our doors. For more than 100 years, Jackson has evolved into one of the world's top medical providers for all levels of care, no matter if it's for a routine patient visit or for a lifesaving procedure. With more than 2,000 licensed beds, we are also proud of our role as the primary teaching hospital for the University of Miami Miller School of Medicine.
Here, the best people come together to deliver Jackson's mission for our diverse communities. Our employees are committed to providing the best CARE by demonstrating compassion, accountability, respect, and expertise in everything we do. Miami, FL Full-Time Communications &amp; Outreach
Summary
The Quality and Service Liaison serves as a liaison between physicians, patients, and all hospital departments, facilitating conflict management and service issue management and resolutions for the most complex and sensitive situations. The position serves as a resource for matters related to service issue resolution, compliance, policies and procedures, and process improvement. The position is responsible for assessing the quality of the performance of staff who deal with our existing and potential patients.
Responsibilities<ul><li>
Participate in the design of call monitoring formats and quality standards.</li><li>
Perform inbound/outbound call monitoring to assess and report on associates' demeanor, technical accuracy, customer service performance, and adherence to company policies and procedures.</li><li>
Use quality monitoring data management system to compile and track performance at team and individual level.</li><li>
Perform monitoring of customer care email responses.</li><li>
Participate in random customer and client monitoring to identify customer needs and expectations.</li><li>
Provide actionable data to various internal support groups as needed.</li><li>
Coordinate and facilitate call calibration sessions for call center staff.</li><li>
Provide feedback to call center team leaders and managers.</li><li>
Prepare and analyze internal and external quality reports for management staff review.</li><li>
Service Issue Resolution - Document service issues by listening to the patient and patient's family; documenting details; determining what resolution is sought. Resolve service issues by listening to the patient and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following up on outcomes.</li><li>
Prevent recurring service issues by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints.</li><li>
Alert legal department and administrator by documenting unresolved service issues and potential legal actions.</li><li>
Improving the Physician Experience - Improve quality results by studying and evaluating the physician referral process and recommend changes as needed.</li><li>
Enhance patient advocacy and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.</li><li>
Act as liaison in relation to physician/patient satisfaction to help sustain a patient-centered environment while improving internal and external communication.</li><li>
 Lead physician experience improvement training to referral desk TCAs.</li><li>
 In conjunction with the Business Development team, the QSL will communicate with external physicians regarding initial appointments, listing decisions, and post-transplant discharge and follow-up.</li><li>
 Maintain referring physician contact database in collaboration with business development.</li><li>
Professional Development - Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.</li><li>
Perform other related duties as assigned.</li><li>
Monitor interactions for the purpose of ensuring quality service and adherence to approved scripting, as well as accuracy of information, call handling standards, and patient experience.</li><li>
Conduct evaluations utilizing departmental quality monitoring forms for audits.</li><li>
Utilizes Speech Analytics tool and recorded Omni Channel media to assess and evaluate individuals as well as Contact Center performance.</li></ul><ul><li>
Provide Team Leads and Managers with regular agent performance feedback; when necessary, coach agents and provide feedback directly to fill performance gaps found in audits. Advise management immediately of any type of auto-fail call or agent phone behavior that doesn't support our culture.</li><li>
Analyze and identify quality performance trends at the agent and department levels. Prepare and analyze quality reports for management review.</li><li>
Analyze information, including root cause, to make recommendations that reduce errors and improve process performance.</li><li>
Participate in development of documents to drive quality improvement, including the design of quality monitoring forms in Quality Monitoring system and quality standards. Document and update process, procedures, guidelines and training materials.</li><li>
Create, maintain and track reports in relation to performance utilizing the Quality Monitoring and Management system.</li><li>
Assist with the development of call center training and quality assurance processes. Support and suggest improvements/recommendations to meet the highest level of patient experience.</li><li>
Ensure that metrics are met for amount of Omni Channel interactions monitored for each agent.</li><li>
Serve as subject matter resource to team members, supervisors and management staff on quality measures, protocols and customer service expectations.</li></ul> 
 
Experience
Generally requires 3 to 5 years of related experience. 
 
Education
Bachelor's degree in related field is required. 
 
Skill
Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines. Ability to communicate effectively in both oral and written form. Ability to handle difficult and stressful situations with critical thinking and professional composure. Ability to understand and follow instructions. Ability to exercise sound and independent judgment. Knowledge and skill in use of job appropriate technology and software applications. 
Credentials
Valid license or certification is required as needed, based on the job or specialty.
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Contact Center Quality & Service Liaison, Jackson Health System, FT, Days

University of Miami

CORE JOB SUMMARY The Patient Access Representative 2 (On-Site) registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, explaining pertinent documents, and collecting payments.CORE JOB FUNCTIONS 1. Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.2. Contacts patients&rsquo; families or physicians&rsquo; offices to obtain missing insurance information.3. Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.4. Collaborates with scheduling departments to identify add-on patients.5. Obtains necessary authorizations, pre-certifications, and referrals.6. Notifies patients of liabilities and collects funds.7. Maintains appropriate records, files, and accurate documentation in the system of record.8. Adheres to University and unit-level policies and procedures and safeguards University assets.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.CORE QUALIFICATIONS Education:High school diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 years of relevant experienceKnowledge, Skills and Attitudes:&middot; Knowledge of generally accepted accounting procedures and principles.&middot; Skill in completing assignments accurately and with attention to detail.&middot; Ability to process and handle confidential information with discretion.&middot; Ability to work independently and/or in a collaborative environment.&middot; Ability to communicate effectively in both oral and written form.DEPARTMENT ADDENDUMDepartment Specific Functions1. Projects a welcoming professional demeanor.2. Interacts and works effectively with patients of all ages, and the healthcare team to ensure a favorable first impression and positive patient experience.3. Coordinates wide range of functions from prearrival to discharge utilizing multiple systems including but not limited to: EPIC MyChart, Grand Central ADT, Cadence, Prelude, Radiant, OP Time, Care Everywhere, Resolute, Nice inContact Communication, and Aria Oncology simultaneously and independently to service patients promptly in a fast paced, constantly changing environment.4. Performs pre-service validation prior to patient&rsquo;s appointment for in person or virtual visits.5. Assists patients in navigating self-serve technology options including but not limited to MyChart and Self check-in kiosks, in person or remotely.6. Coordinates patient flow to ensure timely check-in and arrival to service area.7. Obtains, confirms, and accurately enters and updates demographic, financial, and clinical HIPAA protected information.8. Reviews real time eligibility insurance responses and/or master contract tool and updates coverages as needed.9. Conducts critical communication with patients or legal guardian facilitating the understanding of and obtaining signature on legal, ethical, and compliance related documents that must be presented and thoroughly explained to the patient prior to services being rendered including but not limited to: to Consent for Treatment and Conditions of Admissions, Advance Directives, HIPAA Notice of Privacy, No Surprise Billing, Good Faith Estimate, Off Campus Medicare Co-insurance and Advance Beneficiary Notices, and Medicare Secondary Payer Questionnaire.10. Serves as gatekeeper, performs insurance verification, and obtains referrals and/or authorizations as needed.11. Provides financial counseling services at check-in, explains benefits, creates estimates, and notifies patients of self-pay liabilities including co-pays, deductibles, co-insurances, global self-pay packages, and previous balances for both hospital technical and professional components and collects thereby reducing AR, Bad Debt, and collection costs by collecting patient&rsquo;s financial responsibility upfront.12. Promotes the use of effective methods of communication and collaborates with providers and clinical team schedulers in coordinating and scheduling complex follow up care onsite or remotely.13. Handles high volume of incoming and outgoing calls promptly. Answers and triages incoming calls, listens to patient/customers&rsquo; needs, responds to questions, provides helpful solutions, directs calls, and documents messages using appropriate software in accordance with established protocol.14. Collects and processes large amounts of currency and performs end of day cash-drawer reconciliation and timely bank deposits.15. Assists department in meeting all established key performance indicator goals: Co-pay, Previous Balances, Estimate Collections, Patient Satisfaction, Accuracy Rates, and Processing Time.16. Maintains a close working relationship and open communication with all members of the healthcare team to ensure a seamless check in, check out, clinic flow and positive experience for patients and caregivers.17. Recognize, analyze, solve, and de-escalate issues that may arise during workday by applying sound judgement and critical thinking.18. Ensures proper physical distancing is always maintained following established guidelines.19. Works with healthcare team to resolve unique situations and troubleshoot issues.20. Cross trained to carry out all Front-End Revenue Cycle and Clinical Support functions and able to float across all areas and assist as needed.21. Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.AREA SPECIFICER &middot; Must possess a good understanding of the unique characteristics and operations of the Emergency Room to proficiently support.&middot; Proficient knowledge of ASAP module.&middot; Must be flexible and adjust to rotating schedules evenings, weekends, and holidays.&middot; Able to perform ADT functions (as described under Admitting section) afterhours, weekends, and holidays.&middot; Must adhere to PPE requirements as dictated by the specific situation.ADMITTING&middot; Must possess a good understanding of the unique characteristics and operations of Admitting to proficiently support the area.&middot; Proficient knowledge of ADT module.&middot; On-call and rotating schedule for evenings, weekends, and holidays.&middot; Explains and obtains patient acknowledgment for all required regulatory documents including but not limited to the HIPAA Facility Directory Form, and CMS MOON, HOON, and IMM notices. &middot; Obtains information from patient to complete Patient Self Determination Checklist and collects and scans pertinent documents. &middot; Responsible for obtaining, confirming, and documenting eligibility and benefits, and providing health plan admission notification.&middot; Responsible for pre-admissions log to include benefits, specialty, and financial clearance. &middot; Coordinates with bed control on bed availability.&middot; Collaborates with Transfer Center on all incoming transfers to finalize transfer requests.&middot; Responsible for processing admissions orders received via in-basket messaging.&middot; Extensive collaboration with providers, nursing unit, and utilization review department in coordinating admissions.CTU&middot; Must possess a good understanding of the unique characteristics and operations of CTU to proficiently support the area.HOSPITAL BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the hospital-based department/clinic/division to proficiently support the area.PRACTICE BASED CLINIC&middot; Must possess a good understanding of the unique characteristics and operations of the practice-based department/clinic/division to proficiently support the area.REMOTE BASED&middot; Must possess a good understanding of the unique characteristics and operations of remote based call center operations to proficiently support all Front-End Revenue Cycle and Clinical Support remote functions.Department Specific Qualifications Education:High School diploma or equivalentCertification and Licensing:Not ApplicableExperience:Minimum 2 year of relevant experience.Any appropriate combination of relevant education, experience or certification may be considered.A highly motivated individual with the ability to obtain HFMA Patient Access Essentials certification and satisfactorily demonstrate outstanding interpersonal skills with a commitment to service excellence and meeting departmental and individual goals may be considered.Knowledge, Skills and Attitudes:&middot; TIER 1 essential worker that provides critical functions that cannot be paused in traditional and non-traditional healthcare settings.&middot; Subject to potential contact/exposure to pandemics and patients with contagious diseases.&middot; Able to be available 30 minutes prior to opening and after clinic ends, which fluctuates depending on clinic and provider, in addition to weekends, evenings, holidays, and during disastrous events (e.g., hurricanes, pandemics, etc.)&middot; Able to float and provide coverage without advance notice based on daily organizational needs, including working in offsite locations, tents or having to come onsite if working remotely.&middot; Onsite presence may be required to fulfill role regarded as vital in the delivery of healthcare services regardless of environmental conditions.&middot; Knowledge of health care regulatory guidelines and compliance requirements including but not limited to: OSHA, HIPAA, JC, AHCA, EMTALA, and CMS.&middot; Outstanding interpersonal and customer service skills with a commitment to service excellence.&middot; Excellent critical thinking, analytical, troubleshooting, and problem-solving skills.&middot; Computer literate with the ability to acquire proficiency utilizing multiple systems and technology.&middot; Able to handle multiple tasks, software systems, and technologies simultaneously in a fast paced, constantly changing environment.&middot; Ability to work as an integral team member under minimal supervision, in a fast-paced, complex, and highly stressful environment.&middot; Knowledge of generally accepted accounting principles with excellent mathematical and cash management skills.&middot; Ability to establish and maintain effective working relationships with physicians, co-workers, other departments, and patients of all ages, and from across a broad range of cultural and social economic backgrounds.&middot; Skill in completing assignments accurately with attention to detail.&middot; Ability to work independently and/or in a collaborative environment.&middot; Adherence to punctuality and attendance standards, remaining flexible to meet departmental needs and ensure appropriate clinic flow.PHYSICAL REQUIREMENTS/ WORKING ENVIRONMENTThe following sections capture the physical demands and working environment that are required for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Working ConditionsEnvironmental DimensionNeverOccasionallyFrequentlyConstantlyConditions of extreme heat or extreme coldXWet/Humid conditionsXFumes/Dust/Dirt/SmokeXConfined areasXHigh placesXEquipment in motionXHigh noise levelsXEnvironmental hazardsXExposure to TBXExposure to Blood-borne PathogensXExposure to Radiant EnergyXOutdoor/Exposed areasXEquipment UsedEquipment UsedNeverOccasionallyFrequentlyConstantlyVehicle TypeOperate vehicles (Select Vehicle)XUse hand toolsXUse power toolsXPhysical RequirementsPhysical DimensionNeverOccasionallyFrequentlyConstantlyWeightSittingXStandingXWalkingXStooping/ClimbingXCarryingX20 lbsKneelingXCrouchingXBendingXCrawlingXReachingXHandlingXSensory RequirementsSensory DimensionNeverOccasionallyFrequentlyConstantlyVision TypeVisionXNearDepth PerceptionXColor VisionXPeripheralXConcentrationXUse of keyboard or touchscreenXTalkingXFeelingXSmellingXThe above statements are intended to describe the general nature and primary responsibilities of this job classification. Specific duties and tasks may vary based upon departmental needs. Other duties may be assigned to the above consistent with the knowledge, skills, and abilities required for the job. This a job profile description and not all duties may be assigned to a specific position in each individual department.End of Job DescriptionJob Type: Full-timePay: $18.81 - $24.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Patient Access Representative 2

<div>Current Employees:
If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet .
 The University of Miami/UHealth Department Dermatology has an exciting opportunity for a full-time Registered Nurse 1 to work in Miami, FL. The Registered Nurse 1 delivers patient-family centered care in a culturally competent manner utilizing evidence-based standards of quality, safety, and service while ensuring population-specific patient care. The Registered Nurse 1 delivers patient-family centered care in a culturally competent manner utilizing evidence-based standards of quality, safety, and service while ensuring population-specific patient care.
 <h2 class="jobSectionHeader">CORE JOB FUNCTIONS
</h2><ul><li>Assesses assigned patients and evaluates plans to include documentation of nursing care. Reports symptoms and changes in patients&rsquo; condition and vital signs. Modifies patient treatment plans as indicated by patients&rsquo; responses and conditions, and physician orders.
</li><li>Reviews, evaluates and reports diagnostic tests to assess patient&rsquo;s condition.
</li><li>Consults with physicians and other healthcare professionals related to assigned patients to assess, plan, implement and evaluate patient care plans.
</li><li>Prepares patients for, and assists with examinations, procedures and treatments. Considers patient age and culture during patient treatments and provides any needed information regarding treatment plan. Nurtures a compassionate environment by providing psychological support.
</li><li>Performs appropriate patient tests and safely administers medications within the scope of practice. Administers and maintains accurate records related to medications and treatments as per regulatory bodies, policies, procedures and physician orders.
</li><li>Communicates plan of care in a timely manner to patient and family, as well as the appropriate team members, ensuring compliance with all regulatory guidelines (i.e. HIPAA). Uses best practices for transition of patient care.
</li><li>Uses available resources to assist in discharge planning.
</li><li>Plans, prioritizes, and adjusts assignments to accomplish goals and render superior patient care; seeks assistance when needed.
</li><li>Adapts to changing work demands and environment. Operates the appropriate medical equipment.
</li><li>Adheres to University and unit-level policies and procedures and safeguards University assets.
 </li></ul><h2 class="jobSectionHeader">Department Specific Functions
</h2><ul><li>Provides medical support to triage team and assists physicians in the care and treatment of patients.
</li><li>Primary contact for obtaining pre-certifications and pre-authorizations for procedures and medications, scheduling appointments for outpatient testing with other providers.
</li><li>Collaborate with attending to provide a better continuation of after care by addressing biopsy/lab results
</li><li>Triage incoming patient calls, communicate with patients, or caregivers on the prescribed course of action.
</li><li>Assist with medication refills, coordinate follow up appointments or surgical procedures.
</li><li>Order lab work when needed.
</li><li>Create and distribute letters of medical necessity.
</li><li>Working closely with our Medical Director and other clinical team members to ensure all policies are adhered to and that you deliver quality care in an innovative setting.
</li><li>Answer patient concerns and medical questions in a timely manner.
</li><li>Work in synergy with the department&rsquo;s internal triage and scheduling team for patient related matters
</li><li>such as appeal letters prior authorization.
</li><li>Serve as nursing coverage when needed.
</li></ul><div>This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.
 <h2 class="jobSectionHeader">CORE QUALIFICATIONS
</h2><ul><li>Bachelor of Science in nursing
</li><li>No previous experience
</li><li>Registered Nurse License; Basic Life Support Certification (BLS)
</li><li>Knowledge of medical terminology
</li><li>Knowledge of nursing care methods and procedures
</li><li>In-depth knowledge of health and safety guidelines and procedures (i.e. sanitation, decontamination etc.)
</li><li>Excellent patient experience skills
</li><li>Ability to recognize, analyze, and solve a variety of problems
</li><li>Ability to maintain effective interpersonal relationships
</li><li>Ability to communicate effectively in both oral and written form
</li></ul></div>#LI-NN1
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.
The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status:
Full time
Employee Type:
Staff</div>

Registered Nurse 1

<div>Department: Holtz Women's and Children - Antepartum Med-Surg (7B) 
Address: 1611 NW 12th Avenue, Miami, Florida 33136 
Shift Details: Full-Time, Nights
Why Jackson: 
Holtz Children's Hospital at the University of Miami/Jackson Memorial Medical Center is one of the largest pediatric hospitals in the southeast United States, where UHealth - University of Miami Health System physicians treat children from throughout Florida and the Caribbean. Holtz Children's is known worldwide for its care of critically ill newborns in its neonatal intensive care unit, which is one of the largest in the United States and boasts some of the best medical outcomes. In collaboration with the Miami Transplant Institute, Holtz Children's is one of only three centers in the country that specializes in pediatric multi-organ transplants. It is home to one of only three state-accredited comprehensive children's kidney failure centers and one of the largest pediatric kidney transplant programs in the world. The Children's Heart Center at Holtz Children's is the only comprehensive children's heart program in South Florida. In partnership with the University of Miami, Holtz Children's also trains the most pediatric physicians of any medical center in the southeastern United States.
Summary
<ul><li>Patient Care Associate 2 is a licensed member of the health care team who performs advanced, supportive administrative and certain clinical duties to support the delivery of age specific and a single standard of care, under the supervision of a registered nurse, for a group of patients relating to their hygiene, safety, nutrition, elimination and comfort needs.</li><li>
The position may require demonstrating knowledge and skills in specialty area. This is a Level 4 job in the nursing support ladder.</li></ul> 
 
Responsibilities
<ul><li>Uses a systematic process to provide/modify care and patient/family education.</li><li>
Assists health care team with advanced procedure; prepares supplies equipment; provides patient/family support, assists in positioning patients, sets up/or remove equipment etc.</li><li>
Performs a variety of tasks associated with generalized patient care (vital signs, feeding, mobility, IV lines, drainage, personal hygiene: bath, dressing, bed making/linen changes etc.).</li><li>
Utilizes specialized equipment as needed when providing patient care (spirometer, restraints etc.).</li><li>
 Prepares and cleans exam rooms, patient treatment areas and stretchers between patient use.</li><li>
Transports patients to and from treatment areas when needed.</li><li>
Cleans clinic area he/she is assigned to after patients treatment is finished at the end of day according to departmental procedures.</li><li>
Takes and picks up food orders for patient's kitchen evaluation.</li><li>
Assists discharge process according to JHS policies under supervision. Makes daily rounds of assigned work area and initiates work orders for repair as needed and communicates action to appropriate health care team members.</li><li>
Maintains supplies and equipment for patient floor: inventories, orders, stocks, rotates, charges for both supplies and equipment.</li><li>
Assists with office duties as needed, i.e. answering phone, taking messages.</li><li>
Follows and performs all related unit specific policies and procedures, as detailed on the unit specific competency check-list.</li><li>
Utilizes job and unit specific equipment as required. Incumbent who is assigned in ER may perform duties include but not limited to respond to medical and other emergency and non-emergency calls, assists the paramedic in providing emergency medical treatment and triage as necessary, and assists in loading patient and provides transportation of patient to a medical facility. Incumbent who is assigned to specialty area may prepare patient for procedure, sterile equipment and assist procedure under medical team's direction.</li><li>
Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).</li><li>
Performs all other related job duties as assigned.</li></ul> 
 
Experience
Generally requires 1 to 3 years of related experience. 
 
Education
High School diploma is required. 
 
Credentials
Effective 4/25/2024, ONE of the following is required:<ul><li>
A. Proof of completion of school training program for patient care technician AND proof of phlebotomy training</li><li>
B. FL Licensure as a Certified Nursing Assistant (CNA) AND proof of phlebotomy training</li><li>
C. Proof of completion of school training program for Medical Assisting (Phlebotomy is included in training)</li><li>
D. FL Licensure as EMT (Phlebotomy is included in training) American Heart Association Basic Life Support (BLS) is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.</li></ul>
Unit Specific Credential
Basic Life Support (BLS) 
 
Jackson Health System is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.</div>

Patient Care Associate 2, Antepartum Med Surg, Holtz Women's Hospital, FT, Nights

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:
Night shift 7p-7a<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Maintains a safe environment. Adheres to the Infant Security and Abduction Policy.</li><li>
Assists nurses with transportation and other duties related to patient care.</li><li>
Cross trains as unit secretary; covers front desk when needed, answers patient call system, telephones, monitors infant security.</li><li>
Discontinues foley catheters and med locks as directed by RN.</li><li>
Discharges patients when needed to facilitate L/D transfers as needed.</li><li>
Assists in transfer of patient to an outside facility by obtaining copies of medical records. Monitors infection control practices of unit visitors and ancillary support staff.</li><li>
Assists in preparation of the unit and patient rooms for receiving admissions, transfer and post-operative patients.</li><li>
Uses proper body mechanics when positioning, lifting, turning and ambulating patients.</li><li>
Reports any changes observed in the condition or behavior of the patient to the nurse in a timely manner.</li><li>
Demonstrates the ability to provide safe care to patients who are: Newborn, Adolescent, Adult.</li><li>
Accurately takes vital signs and records in patient record promptly.</li><li>
Distributes water, appropriately records correct intake and output when indicated within shift.</li><li>
Weighs patients as assigned; records weights and alert nurse of weight changes.</li><li>
Makes frequent patient rounds at least every two hours.</li><li>
Assists nurse with post-mortem care.</li><li>
Provides patient care as directed by licensed nurse to include but not limited to: enemas, sitz bath, blood glucose monitoring and simple dressing changes.</li><li>
Performs other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
State of Florida Nursing Assistant Certification preferred; CPR Certification required.</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
High School Diploma and Nursing Assistant certification</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
One year experience preferred</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Patient Care Technician- Maternal Child

Explore 134+ Patient care representative in Miami this April. Find roles across top companies and apply now to boost your career.